Tag: cycle

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Company: Scotiabank

Location: Toronto, ON

Job description: Requisition ID: 198461Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. GTB is the payments and transaction engine of Scotiabank, supporting Small Business, Commercial, and Corporate clients with effective treasury management solutions. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico.Purpose
The Director, Client Life Cycle is responsible for leading and coordinating the client migration and readiness to the new platform. This role is also responsible for orchestrating the end-to-end client life cycle in the new platform, managing change, ensuring training is done for all stakeholders and clients, and defining and reporting the client usage monitoring.What You’ll Do:Migration Strategy and Execution:

• Coordinate Client Migration: Lead the planning, execution, and tracking of client migration activities. Collaborate with cross-functional teams globally (IT, operations, and client services) to ensure a smooth transition to the new platform.
• Timely Execution: Ensure that migration timelines are met, minimizing disruption to clients’ business operations. Address any unforeseen challenges promptly.

Change Leadership and Client Life Cycle:

• Define Client Life Cycle: Develop a comprehensive understanding of the client journey within the new platform. Identify touchpoints, pain points, and opportunities for improvement.
• Stakeholder Training: Design and deliver training programs for internal stakeholders (including sales, support, and account management teams) and external clients. Empower them to navigate the platform effectively.
• Effective Communication: Collaborate with marketing and communication teams to create clear, concise, and timely messages for clients. Ensure alignment with the platform’s value proposition and benefits.
• KPI Monitoring: Establish Key Performance Indicators (KPIs) related to client engagement, adoption, and satisfaction. Regularly track and analyze these metrics to drive continuous improvement.

Client Usage and Attrition Management:

• Salesforce Integration: Work closely with the Salesforce team to integrate client data and usage patterns. Leverage Salesforce reports and dashboards for insightful analysis.
• Usage Monitoring: Continuously monitor client activity on the platform. Identify trends, patterns, and areas of underutilization. Proactively engage with clients/stakeholders to address any gaps.
• Attrition Analysis: Investigate reasons for client attrition or non-usage. Collaborate with account managers to implement retention strategies.
• Mitigating Attrition: Develop and execute strategies to reduce attrition rates. Implement personalized outreach, targeted campaigns, and value-added services to enhance client satisfaction.

What You’ll Bring:

• Degree / post-graduate degree, preferably in business or marketing.
• Understanding of corporate client acquiring acquisition /programs/services, processes, regulatory requirements, and internal compliance requirements.
• Experience delivering programs across multiple geographics is a strong asset.
• Experience leading global / regional teams.
• Proven ability to influence decision-making at all levels within an organization and influence non-directs through data and a vision in a variety of contexts.
• Deep payment product and technical knowledge, with the ability to break down the work involved into feasible solutions with a strong understanding of the impact of those solutions on business and product teams.
• Demonstrated client-centric mindset as well as executive communication skills.
• Spanish Fluency Required

Work Arrangement:

• Highly collaborative and fast-paced work environment
• This position is currently a Hybrid role, with the expectation that you will work 3 days a week in the office. Please note that this is subject to change based on the needs of the business.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank’s Global Transaction Banking (GTB) team is seeking a Director, Client Life Cycle to lead client migration to a new platform, manage change, and monitor client usage. The role involves coordinating client migration, defining the client life cycle, conducting stakeholder training, and analyzing client engagement metrics. The position requires a degree in business or marketing, experience in corporate client acquisition, and fluency in Spanish. The work environment is collaborative and fast-paced, with a hybrid work arrangement. Scotiabank values diversity and offers flexible benefits to support employee well-being. Interested candidates are encouraged to apply online.
Job Description:

We are currently seeking a talented and enthusiastic Marketing Manager to join our team. The Marketing Manager will be responsible for developing and implementing marketing strategies to promote our products and services. This individual will work closely with the sales team to drive revenue and increase brand awareness.

Responsibilities:
– Develop and execute marketing campaigns to promote products and services
– Conduct market research to identify trends and opportunities
– Collaborate with the sales team to develop lead generation strategies
– Manage social media accounts and create engaging content
– Monitor and analyze the performance of marketing campaigns
– Communicate with external partners and vendors to coordinate marketing activities

Requirements:
– Bachelor’s degree in Marketing or related field
– Proven experience in developing and executing marketing campaigns
– Strong analytical skills and attention to detail
– Excellent communication and interpersonal skills
– Knowledge of digital marketing tools and techniques
– Ability to work independently and as part of a team

If you are a creative and motivated individual with a passion for marketing, we would love to hear from you. Apply now to join our dynamic team!

Expected salary:

Job date: Wed, 01 May 2024 22:33:18 GMT

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Company: Scotiabank

Location: Toronto, ON

Job description: Requisition ID: 198461Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. GTB is the payments and transaction engine of Scotiabank, supporting Small Business, Commercial, and Corporate clients with effective treasury management solutions. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico.Purpose
The Director, Client Life Cycle is responsible for leading and coordinating the client migration and readiness to the new platform. This role is also responsible for orchestrating the end-to-end client life cycle in the new platform, managing change, ensuring training is done for all stakeholders and clients, and defining and reporting the client usage monitoring.What You’ll Do:Migration Strategy and Execution:

• Coordinate Client Migration: Lead the planning, execution, and tracking of client migration activities. Collaborate with cross-functional teams globally (IT, operations, and client services) to ensure a smooth transition to the new platform.
• Timely Execution: Ensure that migration timelines are met, minimizing disruption to clients’ business operations. Address any unforeseen challenges promptly.

Change Leadership and Client Life Cycle:

• Define Client Life Cycle: Develop a comprehensive understanding of the client journey within the new platform. Identify touchpoints, pain points, and opportunities for improvement.
• Stakeholder Training: Design and deliver training programs for internal stakeholders (including sales, support, and account management teams) and external clients. Empower them to navigate the platform effectively.
• Effective Communication: Collaborate with marketing and communication teams to create clear, concise, and timely messages for clients. Ensure alignment with the platform’s value proposition and benefits.
• KPI Monitoring: Establish Key Performance Indicators (KPIs) related to client engagement, adoption, and satisfaction. Regularly track and analyze these metrics to drive continuous improvement.

Client Usage and Attrition Management:

• Salesforce Integration: Work closely with the Salesforce team to integrate client data and usage patterns. Leverage Salesforce reports and dashboards for insightful analysis.
• Usage Monitoring: Continuously monitor client activity on the platform. Identify trends, patterns, and areas of underutilization. Proactively engage with clients/stakeholders to address any gaps.
• Attrition Analysis: Investigate reasons for client attrition or non-usage. Collaborate with account managers to implement retention strategies.
• Mitigating Attrition: Develop and execute strategies to reduce attrition rates. Implement personalized outreach, targeted campaigns, and value-added services to enhance client satisfaction.

What You’ll Bring:

• Degree / post-graduate degree, preferably in business or marketing.
• Understanding of corporate client acquiring acquisition /programs/services, processes, regulatory requirements, and internal compliance requirements.
• Experience delivering programs across multiple geographics is a strong asset.
• Experience leading global / regional teams.
• Proven ability to influence decision-making at all levels within an organization and influence non-directs through data and a vision in a variety of contexts.
• Deep payment product and technical knowledge, with the ability to break down the work involved into feasible solutions with a strong understanding of the impact of those solutions on business and product teams.
• Demonstrated client-centric mindset as well as executive communication skills.
• Spanish Fluency Required

Work Arrangement:

• Highly collaborative and fast-paced work environment
• This position is currently a Hybrid role, with the expectation that you will work 3 days a week in the office. Please note that this is subject to change based on the needs of the business.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank’s Global Transaction Banking (GTB) division is seeking a Director, Client Lifecycle who will be responsible for leading the client migration to a new platform. The role involves coordinating client migration activities, training stakeholders and clients, defining client usage monitoring, and mitigating attrition. The ideal candidate will have a business or marketing degree, experience with global teams, and fluency in Spanish. This is a hybrid role based in Toronto, Canada. Interested applicants are encouraged to apply, as Scotiabank values diversity and inclusion.
Title: Customer Service Representative – Full Time

Location: Toronto, ON

Salary: $55,000 – $60,000 a year

Job Description:
We are seeking a Customer Service Representative to join our team in Toronto. As a customer service representative, you will be responsible for providing excellent customer service and support to our clients. Your duties will include answering incoming calls, responding to customer inquiries, and resolving customer issues in a timely and professional manner. In addition, you will be responsible for processing orders, tracking shipments, and maintaining customer records.

The ideal candidate will have strong communication skills, a positive attitude, and the ability to work well under pressure. Previous customer service experience is preferred, but not required. Training will be provided for the right candidate. If you are a team player with a passion for customer service, we encourage you to apply.

Key Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Resolve customer issues in a timely and professional manner
– Process orders and track shipments
– Maintain accurate customer records
– Provide exceptional customer service and support

Qualifications:
– High school diploma or equivalent
– Strong communication and interpersonal skills
– Ability to work well under pressure
– Previous customer service experience is preferred
– Proficient in Microsoft Office applications

Benefits:
– Competitive salary
– Health and dental benefits
– Paid time off
– Career advancement opportunities

If you are passionate about providing exceptional customer service and are looking for a rewarding career opportunity, we want to hear from you. Apply now to join our team in Toronto as a Customer Service Representative.

Expected salary:

Job date: Thu, 02 May 2024 05:14:21 GMT