Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 02 Feb 2025 04:14:55 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution.In this pivotal role, you will be at the forefront of shaping customer experiences through emails, push notifications, and in-app notifications triggered by eBay’s “save” feature such as saved search and saved seller. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio.Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications.Building the roadmap in close collaboration with leadership and other team members.Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Partner with Core Product who owns the overall Saves features to ensure seamless execution and customer experience.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definitionWorking with analytics teams to measure the impact on success metricsCollaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:3+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Execution – ability to ship quality experiences in a fast paced and iterative manner.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader committed to changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets worldwide. The Conversion Programs team is seeking a product manager to drive customer-facing communication flows, specifically focused on Save feature notifications. The role involves developing strategies, roadmaps, and executing plans in collaboration with various teams within eBay. The ideal candidate will have marketplace experience, technical product management skills, and the ability to build and analyze customer experiences. eBay is an equal opportunity employer and is committed to digital accessibility for people with disabilities.
Sr. Product Manager – Conversion (Save) – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 02 Feb 2025 01:27:46 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution.In this pivotal role, you will be at the forefront of shaping customer experiences through emails, push notifications, and in-app notifications triggered by eBay’s “save” feature such as saved search and saved seller. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio.Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications.Building the roadmap in close collaboration with leadership and other team members.Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Partner with Core Product who owns the overall Saves features to ensure seamless execution and customer experience.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definitionWorking with analytics teams to measure the impact on success metricsCollaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:7+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Execution – ability to ship quality experiences in a fast paced and iterative manner.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that empowers buyers and sellers in more than 190 markets worldwide. They are committed to pushing boundaries and reinventing the future of ecommerce. The company values authenticity, welcomes bold ideas, and encourages employees to bring their unique selves to work every day. The Conversion Programs team at eBay focuses on driving customer-facing communications flows, specifically related to the Save feature. They are looking for a candidate with strong product/business/marketing experience, technical product management skills, and experience with developing emails, push notifications, and in-app notifications. The role involves working closely with various cross-functional teams within eBay to improve customer experiences and drive revenue growth. eBay is an equal opportunity employer that values diversity and inclusion.
Product Manager – Conversion Programs – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 02 Feb 2025 06:52:51 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution.You will iterate and expand on various programs, primarily in the channels of Email, Push Notifications and the Native App Notification Hub. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the Save communications portfolio.Developing deep knowledge of eBay and its products with domain expertise in the owned channels of emails, push notifications, and in-app notifications.Building the roadmap in close collaboration with leadership and other team members.Implementing the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definitionWorking with analytics teams to measure the impact on success metricsCollaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:3+ years of strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing emails, push notifications, and in-app notifications related to Save communications such as Saved Search or Saved Seller.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Execution – ability to ship quality experiences in a fast paced and iterative manner.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader focused on changing the way people shop and sell around the world. They are committed to innovation and sustainability, with a focus on empowering buyers and sellers in over 190 markets. The company is looking for a passionate and experienced individual to join their Conversion Programs team, focusing on customer communications through various channels such as emails, push notifications, and in-app notifications. This role involves defining and executing the vision, strategy, and roadmap for communication programs, working closely with cross-functional teams to deliver high-quality experiences for customers. The ideal candidate will have strong product/business/marketing experience, technical product management expertise, and a metrics-driven approach to product development. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for all users.
Senior Content Designer – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 26 Jan 2025 04:04:42 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team:Collaborating within a product team, you’ll craft clear, consumer-facing content that directly impacts business outcomes. You’ll take full ownership of your workstreams and connect various initiatives to ensure a cohesive customer experience.About the Role:You will lead key end-to-end projects that enhance the buying and selling experience on eBay. As a full-stack senior content designer, you know writing is designing. You see language as a design material and as an integral part of the UX Design process, and you get others to think the same. You not only understand how to evaluate the quality of content design, but also how to improve it. You enjoy working with cross-discipline partners to co-create strategies, iterate through all stages of fidelity, and define outcomes in ambiguous spaces.What you will accomplish:Lead the content design process from discovery and ideation to the final fit and finish of full-fidelity designsDeliver high-quality, error-free content that aligns with UX standard methodologiesExpress a POV that considers perspectives from partner teams, anticipate risks, and engage in healthy debate that leads to resolutionDrive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teams.Ensure content is accessible and inclusive, and collaborate with the Localization team to scale content for global markets.What you will bring:
- Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field and 5+ years professional experience in content-focused roles with 3+ of those years on in-product UX content
- A portfolio of work demonstrating human-centered design thinking and solutions
- Experience leading or co-leading the design process, from early concept to launch
- Experience developing a product content strategy for web and mobile, including designing for accessibility and inclusivity
- Strong collaboration skills and the ability to influence without authority
- Excellent, highly creative communication and critical-thinking skills
- Management of multiple projects in a fast-paced and ambiguous environment
#LI-HybridDisclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets worldwide and are committed to pushing boundaries in the ecommerce industry. They value authenticity, bold ideas, and diversity in their team. They are looking for a Senior Content Designer to lead key projects that enhance the buying and selling experience on eBay. The ideal candidate will have a Bachelor’s degree and 5+ years of experience in content-focused roles, as well as experience leading the design process from concept to launch. They will be skilled in human-centered design thinking, have strong collaboration skills, and be able to manage multiple projects in a fast-paced environment. eBay is an equal opportunity employer and accommodates individuals with disabilities.
Content Designer III – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sat, 25 Jan 2025 05:52:34 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team:You will work on key end-to-end projects that enhance the buying and selling experience on eBay. Collaborating within a product team, you’ll craft clear, consumer-facing content that directly impacts business outcomes and support your solution with a thoughtful, well-rounded POV.About the Role:As a full-stack content designer, you know writing is designing. You see language as a design material and as an integral part of the UX Design process. You understand how to evaluate the quality of content design and how to improve it. You enjoy working collaboratively with cross-discipline partners to ensure the work meets all product requirements, iterate through all stages of fidelity and work towards outcomes.What you will accomplish:Build effective content solutions that meet team standards and project goals.Deliver high-quality, error-free content that aligns with UX standard processes efficiently and with agility.Develop a thoughtful point of view and clearly explain your rationale.Collaborate with marketing and customer support teams to ensure consistency in the product narrative.Ensure content is accessible and inclusive, working with the Localization team to adapt content for global markets.Connect with colleagues to share work and ideas, supporting others with a positive and kind demeanourWhat you will bring:Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction or a related field and 3-5 years of professional experience in content-focused roles, with experience in in-product UX content.A portfolio of work demonstrating human-centered design thinking and solutions.Experience contributing to the design process from concept to launch.Experience developing a product content strategy for web and mobile, focusing on accessibility and inclusivity.Excellent collaboration, communication, and critical-thinking skills.Ability to manage multiple projects in a fast-paced environment.#LI-HybridDisclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that empowers millions of buyers and sellers in over 190 markets. They are committed to reinventing the future of ecommerce, focusing on customer satisfaction, authenticity, innovation, and inclusivity. They are looking for a full-stack content designer to work on key projects that enhance the buying and selling experience on eBay, with a focus on clear and consumer-facing content. The ideal candidate will have a background in English, journalism, or a related field, with experience in content-focused roles and human-centered design. eBay is an equal opportunity employer and is dedicated to ensuring digital accessibility for all users.
Product Manager – Buyer Conversion – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Thu, 16 Jan 2025 07:26:09 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:We are currently seeking a highly driven and proactive Experience Owner to join our Conversion Programs team at eBay. In this critical role, you will be at the forefront of shaping customer experiences through Buyer Post-purchase communications. Your mission will be to drive business growth and customer improvements by innovating and enhancing the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications. You will contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion dollar portfolio! This is a highly cross functional role, where you will get to influence and collaborate with partners across eBay.If you are passionate about building highly contextual experiences in CRM channels and working in an agile working manner with engineering, data science, analytics and design counterparts, come join us!What you will accomplish:You will build and complete the roadmap with engineering, data science, and design teams. Be the champion of execution excellence. Proactively find opportunities to increase test velocity and facilitate collaboration with cross-functional teams. Other key responsibilities include:Identify and size opportunities for portfolio improvements: use data to inform forecast business impact for your ideas.Prioritize features / improvements based on various factors like business value, user needs, effort, etc.Author A/B tests: build hypotheses, design test setup, define KPIs.Implement tests and customer experience improvements.Create PRDs, convey requirements to the Engineering teams and jointly work through execution.Create and maintain project plans; manage dependencies and ensure execution readiness; continuously find opportunities to improve.Raise and help resolve project blockers; update Jira boards and supporting documentation.Measure results: assess performance against KPIs, make recommendations for scaling decisions.Continuously gather insights: analyze customer feedback for product improvements; conduct market research and competitor analysis, monitor industry trends for opportunities to innovate.What you will bring:5+ years of strong product / business / consulting / growth marketing experience focused on customer conversion. 2 years of experience in / related to e-commerce. Marketplace experience (e.g. Uber, Airbnb, LinkedIn) is strongly preferred.Technical Product Management or comparable experience working directly with Engineering teams (both front-end and back-end) through Agile methodologies; technical understanding of building products / communications from scratch.Relentless execution and attention to detail – ability to ship quality experiences in a fast paced and iterative manner. Highly organized and process oriented. Regardless of the task, you are able to identify the most efficient way to get it done.Strong product sense – ability to understand consumer needs and find simple and creative ways to solve them.Experience navigating highly complex cross-functional projects end-to-end.Experience developing performance-based emails / notifications in ecommerce.Metrics / data driven – able to forecast and measure test performance, and monitor health metrics.Build strong relationships across various teams within eBay; an active listener and clear communicator.Excellent communication skills, ability to summarize technical conversations or partner requests in a clear and concise manner.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is changing the way the world shops and sells by empowering buyers and sellers in over 190 markets. They are committed to pushing boundaries and reinventing the future of ecommerce. The company values authenticity, welcomes bold ideas, and encourages employees to bring their unique selves to work. They are looking for a highly driven Experience Owner to join their Conversion Programs team, focusing on improving customer experiences through post-purchase communications. The role involves working cross-functionally with engineering, data science, analytics, and design teams to drive business growth and customer improvements. The ideal candidate will have experience in product management, e-commerce, and technical understanding of building products. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for people with disabilities.
Sr.Tech Program Manager – Global Trust – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Thu, 26 Dec 2024 01:43:09 GMT
Job description: with partners within Program/Product /Engineering/Sales/Ops-organizations; Minimum 5+ years’ operating as a project/program manager… is also working on an emerging portfolio of loyalty and experience driving initiatives. The Senior Program Manager will focus…
Sr. Product Manager – Seller Conversion – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Fri, 20 Dec 2024 01:02:32 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution. You will iterate and expand on various programs, primarily in the channels of Email, Push Notifications and the Native App Notification Hub. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the owned communications portfolio.Build the roadmap in close collaboration with leadership and other team members.Implement the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Deep knowledge of eBay and its products with domain expertise in the marketing channels of Push Notifications and Email.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definition.Working with analytics teams to measure the impact on success metrics.Collaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:Strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing email and native app notifications.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is a global ecommerce leader that empowers buyers and sellers in over 190 markets. They are committed to pushing boundaries and reinventing the future of ecommerce. The Conversion Programs team at eBay focuses on customer communications through channels like Email, Push Notifications, and the Native App Notification Hub. They are looking for someone to drive the strategy, roadmap, and execution of these programs. The ideal candidate is passionate about creating contextual customer experiences, working with cross-functional teams, and continually improving products based on feedback and data. eBay is an equal opportunity employer and values creating economic opportunities for all.
Senior Manager, Customer Experience – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Thu, 19 Dec 2024 23:02:40 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.As a seasoned CXM leader dedicated to customer advocacy and skilled in technical measurement, you will integrate customer listening posts within our products and services. This will keep eBay closely connected to customer feedback and enable the transformation of insights into actionable strategies.This role requires more than just strategic oversight; it demands a proactive, hands-on approach to data analysis, insight generation, storytelling, and the implementation of innovative listening and feedback mechanisms! Your ability to meticulously handle details while maintaining a focus on overarching goals is essential for driving eBay’s success and improving customer and stakeholder happiness!Key ResponsibilitiesInitiate and deliver the CX team’s key strategic efforts to mature the program and expand insight collection capabilities, including the development of short and long-term engagements.Define and drive the implementation of CXM initiatives in alignment with the overall strategy, collaborating closely with cross-functional teams and external vendors to ensure timely and successful delivery.Develop, maintain, and optimize robust listening post strategies and feedback gathering practices using eBay’s CXM platform to its full potential.Design, implement, and improve surveys and CXM programs for new and existing listening posts.Collaborate closely with business partners to set objectives, define success metrics, and build delivery roadmaps for CXM initiatives, ensuring partner accountability and effective program governance.Employ industry standard processes to lead strategic discussions with business teams, advocating for improved listening strategies and practices that advise decision-making processes.Handle and optimize our CX management platform for efficient data collection, analysis, and reporting.Lead all aspects of vendor relationships, coordinating efforts across teams and acting as a liaison between external and internal partners to facilitate flawless teamwork.Qualifications:10+ years of experience in Customer Experience or Voice of the Customer program management, customer success, or similar rolesProven experience in implementing CXM programs, infrastructure, processes, and technology, including proficiency with CXM platforms like QualtricsProven success in owning program strategy and delivering end-to-end solutionsKnowledge of customer experience software and tools (e.g. Medallia, Qualtrics)Knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)Experience designing surveys for CX/VoC programs, including transactional and relationship surveysStrong capability in leveraging data-driven insights to guide strategic discussionsExperience leading and developing teams of 3+ CXM individualsA track record of defining program requirements and completing defined roadmapPreferred Qualifications:Degree or equivalent experience in Management, Business, Marketing, Economics, or a related field of studyExperience working with Qualtrics solutions / Qualtrics certificationsExperience working in an omni-channel CX team passionate about the entire customer journeyCustomer experience management certificationsCustomer journey mapping experiencePlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is seeking a seasoned Customer Experience Management (CXM) leader to integrate customer feedback into their products and services. The role involves developing and implementing CXM initiatives, optimizing feedback gathering practices, collaborating with cross-functional teams, and leading vendor relationships. Qualifications include 10+ years of experience in CX or VoC program management, proficiency with CXM platforms like Qualtrics, and knowledge of best practices and metrics. Preferred qualifications include a degree in a related field, experience with Qualtrics solutions, and customer journey mapping experience. eBay is an equal opportunity employer committed to ensuring digital accessibility for people with disabilities.
Product Manager – Buyer Conversion – eBay – Toronto, ON
Company: eBay
Location: Toronto, ON
Expected salary:
Job date: Sun, 24 Nov 2024 04:50:07 GMT
Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:We are currently seeking a highly driven and proactive Experience Owner to join our Conversion Programs team at eBay. In this critical role, you will be at the forefront of shaping customer experiences through Buyer Pre Purchase communications. Your mission will be to drive business growth and customer improvements by innovating and enhancing the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications. You will contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion dollar portfolio. This is a highly cross functional role, where you will get to influence and collaborate with stakeholders across eBay.If you are passionate about building highly contextual experiences in CRM channels and working in an agile working manner with engineering, data science, analytics and design counterparts, come join us!What you will accomplish:You will build and execute the roadmap with engineering, data science, and design teams. Be the champion of execution excellence. Proactively identify opportunities to increase test velocity and facilitate collaboration with cross-functional teams. Other key responsibilities include:Identify and size opportunities for portfolio improvements: use data to inform forecast business impact for your ideas.Prioritize features / improvements based on various factors like business value, user needs, effort, etc.Author A/B tests: build hypotheses, design test setup, define KPIs.Execute tests and customer experience improvements.Create PRDs, convey requirements to the Engineering teams and jointly work through execution.Create and maintain project plans; manage dependencies and ensure execution readiness; continuously find opportunities to improve.Raise and help resolve project blockers; update Jira boards and supporting documentation.Measure results: assess performance against KPIs, make recommendations for scaling decisions.Continuously gather insights: analyze customer feedback for product improvements; conduct market research and competitor analysis, monitor industry trends for opportunities to innovate.What you will bring:5+ years of strong product / business / consulting / growth marketing experience focused on customer conversion. 2 years of experience in / related to e-commerce. Marketplace experience (e.g. Uber, Airbnb, LinkedIn) is strongly preferred.Technical Product Management or comparable experience working directly with Engineering teams (both front-end and back-end) through Agile methodologies; technical understanding of building products / communications from scratch.Relentless execution and attention to detail – ability to ship quality experiences in a fast paced and iterative manner. Highly organized and process oriented. Regardless of the task, you are able to identify the most efficient way to get it done.Strong product sense – ability to understand consumer needs and find simple and creative ways to solve them.Experience navigating highly complex cross-functional projects end-to-end.Experience developing performance-based emails / notifications in ecommerce.Metrics / data driven – able to forecast and measure test performance, and monitor health metrics.Builds strong relationships across various teams within eBay; an active listener and clear communicator.Excellent communication skills, ability to summarize technical conversations or partner requests in a clear and concise manner.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
eBay is seeking a highly motivated Experience Owner to join their Conversion Programs team. The role involves shaping customer experiences through communication channels such as email, push notifications, and native hub notifications. The successful candidate will work on revenue targets, long-term strategy, roadmap, and execution for this multimillion-dollar portfolio. They will collaborate with various stakeholders across eBay and focus on building contextual experiences in CRM channels. The ideal candidate has experience in e-commerce, technical product management, executing projects end-to-end, and developing performance-based emails/notifications. eBay is an equal opportunity employer and is committed to ensuring digital accessibility for people with disabilities.