About the opportunity

Who We Are:

Fidelity is a world leader in investment management. Our mission is to build a better future for Canadian investors. We provide investors a range of mutual funds and exchange traded funds (ETFs) backed by vast research resources around the world. Driven by our core values – Trust and Integrity, our people are committed to offering the best possible experience for investors and helping them achieve their financial goals.

What You Will Do:

The Social Media Community Manager is responsible for growing Fidelity Canada’s social media through primarily developing and executing content strategies and community engagement.

Understand the audience – You will embrace data from various sources and monitor social media to understand who our audiences are and what motivates them.
Tell our story – You will learn about what differentiates Fidelity, our investment professionals, products and services and culture, and lead the development and execution of content strategies with creativity and consistency across various internal and external social media platforms.
Be an owner – You will own the overall administration of Fidelity Canada’s social media program (except advertising or paid social media). This includes account management, vendor management, daily operations, advocacy, risk management and more.
Grow Our Impact – You will collaborate and develop strong relationships with colleagues across teams, departments and externally to support strategic priorities (e.g. new products, webcasts and podcasts), and contribute to growing our reach and impact.
Innovate – You will constantly scan for better and smarter ways of achieving goals, whether that is through a new technology, process, platform or something else, and drive innovation in your role and within the team.
Put customer-first – You will have a customer-first attitude and manage opportunities, inquiries, issues and problems as they arise and delight our customers.
Strengthen Community and Culture – You will lead the development and execution of community engagement strategies, support community projects and be a key player in strengthening community and culture at Fidelity and our customers’ trust in Fidelity.

What We Are Looking For:

Minimum 5 to 7 years of social media or digital development experience, preferably in financial services or B2B environment
University degree, preferably in Communications, Journalism, English, Marketing, Business or related field
Excellent communication skills, both written and oral
Bilingualism in English and in French is an asset

This is the right opportunity for you if you:

Appreciate digital technologies and emerging digital trends
Demonstrate strong project management and organizational abilities
Help foster a collaborative and engaging work environment
Enjoy being part of a community
Enjoy finding better ways to do things
Like seeing the impact of your work immediately
Know when to take initiative and when to ask for clarification or help
Work well under pressure while maintaining high standards
Are confident in your ability to learn new technologies and adapt to constantly evolving demands

Given the current circumstances, employee will be working from home, 100% of time. As working conditions return to normal, they will be expected to be onsite.

Current work authorization for Canada is required for all openings.

About you

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach “dynamic working”.

Find out more about what we do, our history, our new approach of “dynamic working” and how you could be a part of our future at https://careers.fidelityinternational.com/about-us

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.

Social Media Community Manager

CLICK TO APPLY

If you are results oriented, strategic and skilled in digital communications, this opportunity at the Ministry of Economic Development and Job Creation and Trade would be of interest to you!

What can I expect to do in this role?

In this role, you will:

Design, develop, implement, and manage digital communications including videography, animation and social media, to meet strategic ministry communication objectives.
Shoot and edit video.
Create creative social media content, including post copy and creative assets.
Create animated content.
Lead and manage digital projects; identify and resolve project issues; and ensure assignment deadlines and project objectives are met.
Provide technical leadership and advice on digital issues and options.
Recommend and introduce emerging technologies for the ministry’s digital/social media content.
Recommend new digital media strategies, and develop and implement these strategies.
Develop corporate policies, processes and standards for emerging digital communications.
Ensure the accuracy of content and design, functionality of technology, standards compliance and client satisfaction for digital products.
Ensure social media/digital services and products meet accessibility standards, The Freedom of Information and Protection of Privacy Act (FIPPA) and French Language Services Act (FLSA).
Participate in ministry and inter-ministerial committees and project teams related to digital initiatives.
Manage external service contracts related to video and social media projects.
Research industry developments in digital technology, and anticipate new and changing client needs and systems expansion requirements.
Liaise with Cabinet Office, senior management and divisional staff to provide advice and seek direction on the design, development and deployment of the ministry’s digital communications products and services.
Participate in the Cabinet Office social media community of best practice.
Provide strategic digital communications advice to staff and senior management, and staff in the Deputy’s and Minister’s offices.

How do I qualify?

Mandatory:

The duties of the job will require the successful candidate to travel within the region/throughout the province to perform the duties of the position.

Technical Knowledge:

You have experience with social media platforms (e.g. Twitter, Facebook, LinkedIn, Instagram) to reach the right people with the right messages.
You have experience creating creative social media content, including post copy and creative assets.
You have experience working in Adobe Creative Cloud design and video editing software.
You can shoot broadcast-quality video.
You can edit video using software such as Adobe Premier.
You can animate creative content for social media.
You have experience with digital and social media strategies for promotion, distribution of information, social networking and communications trends.
You have experience with accessibility standards.
You can make recommendations for and apply new digital technologies, services and products to the ministry’s communications.
You can lead the development, implementation, and ongoing management of digital products.

Business Knowledge:

You have knowledge of communications theory and experience providing strategic communications advice related to new digital media products and services.
You can ensure timely integration of digital products with strategic communications support.
You have the ability to interpret and apply The Freedom of Information and Protection of Privacy Act (FIPPA) and French Language Services Act, to ensure social media/digital services and products meet requirements.

Project Management and Planning Skills:

You have experience providing project management and can manage concurrent projects.
You have problem-solving skills to identify, address and resolve issues.
You can allocate resources, balance priorities and deadlines, manage and monitor projects, and report on status and deliverables to ensure quality and deliverables.
You have strategic planning skills to develop a vision for the ministries’ digital communications and social media using innovative technology and creative programs and services.
You have experience researching and assessing potential platforms, products and services to propose the most cost-effective and state-of-the-art products.
You are able to work with unexpected changes or modifications to deadlines on short notice.
You are able to work under tight time pressures and demands, and conflicting priorities with limited control over pace of work.

Communication and Interpersonal Skills:

You have interpersonal skills to lead collaboratively with colleagues, technology specialists and stakeholders
You have oral and written communication skills to provide strategic information and advice, and to provide explanations of digital communications/social media strategies to senior ministry officials and staff.
You can give speeches and deliver presentations.
You have experience reviewing, editing and ensuring social media content is accurate, concise and grammatically correct.
You utilize your political acuity to ensure communications going out on the ministry’s public-facing channels are correct and do not cause embarrassment to the ministries, ministers or Ontario government.

OPS Commitment to diversity, inclusion, accessibility, and anti-racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:

Address:

1 Temporary, duration up to 9 months, 777 Bay St, Toronto, Toronto Region

Compensation Group:

Association of Management, Administrative and Professional Crown Employees of Ontario

Understanding the job ad – definitions

Schedule:

Category:

Communications; Marketing and Creative Services

Posted on:

Friday, August 27, 2021

Note:

Less qualified applicants may be considered on an underfill basis.
C-EM-167972/21

The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

SENIOR DIGITAL COMMUNICATIONS ADVISOR