Senior Customer Success Manager – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Fri, 27 Jun 2025 22:35:16 GMT

Job description: Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityThe Senior Customer Success Manager (SCSM), reports directly to the VP of Customer Success and is the relationship owner, the primary point of contact, and the internal advocate for XR’s enterprise Brands and recurring revenue clients. Partnering with the Sales team for pre-sales demos and owning the account post-sale, the SCSM is responsible for managing onboarding, training, and the foundation for a long-term successful engagement.The SCSM is responsible for nurturing the relationship post-onboarding by creating customized relationship journeys full of proactive touch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the SCSM is the client’s advocate, working cross-departmentally with all groups that touch the client’s business to understand and improve products, services, workflows, communication, opportunities, or solutions for the client. This role is also revenue-responsible; instrumental to renewals, growth, and additional services or features where they fit into the client’s needs.Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players who are comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they are frequently considered someone you can depend on for a creative solution, a thoughtful response, or a listening ear.Job Responsibilities:

  • Cultivate and own close client relationships with multiple stakeholders including C-level, executive personas, decision-makers, relationship owners, etc.
  • Create customized Customer Success plans for enterprise clients that dictate scheduled touch-points for proactive outreach, including weekly, monthly, or quarterly calls, video or in-person meetings.
  • Conduct and coordinate client onboarding sessions, as well as continued training sessions for the suite of XR products and offerings.
  • Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them to high levels of success using XR products and services
  • Develop deep insight and knowledge of the client’s teams and operational structure by building a network of relationships.
  • Utilize XR-supported analytical tools to monitor and analyze engagement, and operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams.
  • Present Quarterly Business Reviews (QBRs) to clients, and share suggestions and optimal solutions.
  • Proactively maintain a high knowledge level of all supported services, products, and projects for clients.
  • Advise clients of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed.
  • Work with departmental leaders, product owners, and marketing to create personalized communication focused on company initiatives, changes or improvements to existing products in use, new features and products they might find useful, etc.
  • Represent the Voice Of the Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience.
  • Participate in the creation of interdepartmental support models, workflows, and standard operating procedures (SOPs).
  • Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.
  • Collaborate with and guide internal teams supporting clients or projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations, and Technical Support.
  • Partner with the Deal Desk to ensure optimal account performance, and present renewals to existing clients that are aligned with ER strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs, etc with the Legal/Contracts team.
  • Align with a sales counterpart to upsell and cross-sell additional products or services to contribute to the client’s success.
  • Assist Sales and Marketing in managing and executing RFP requests.
  • Train junior members of the team by encouraging collaboration, learning, and innovation.

Requirements

  • Minimum 4 years experience in B2B/Enterprise Customer Success management or 6 years of experience managing large client accounts, preferably in the advertising space. Must validate prior experience with Executive and/or C-suite leaders.
  • A record of success in turning clients into company advocates.
  • A strong passion for the client’s experience, with the ability and willingness to engage directly with clients.
  • In-depth knowledge of the advertising production industry with experience in creative logistics and campaign management, or demonstrated ability to quickly and effectively learn various products and services.
  • Comfortable leading client workshops, onboarding sessions, and meetings. Provide clients with ongoing training sessions for XR products and offerings.
  • Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.
  • Ability to identify case studies and work with clients to get approval to use their names and logos in said studies.
  • Accountability, and comfort in being the face of both good and bad news to the client.
  • Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders to properly assess and understand complex situations.
  • Attention to detail and organizational skills.
  • Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed (delicately).
  • A knack for taking initiative and prioritizing key deliverables while working independently or collaborating with a team.
  • Strategic problem-solver, who is open to coaching and training.
  • Expertise in effectively upsell and cross-sell additional services that would support the specific Client’s needs. Act as a Revenue driver and identify upsells to bring sales leads
  • Familiarity with working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement
  • Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools

KPIsOutlined below are some of the metrics you will be responsible for:

  • User engagement – % and number of active users per month
  • Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and other client feedback
  • Revenue growth
  • Conversion rate
  • Client churn rate
  • Case Studies

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Summary of XR’s Creative Revolution and Senior Customer Success Manager Role

Company Overview
XR is transforming advertising by leading creative operations, helping brands deliver ideas seamlessly across screens. They champion innovation and foster a collaborative environment, inviting team members to contribute their voices and talents.

Job Opportunity
The Senior Customer Success Manager (SCSM) will direct reports to the VP of Customer Success, serving as the primary point of contact for enterprise clients. Responsibilities include:

  • Client Relationship Management: Developing close ties with various stakeholders, conducting onboarding, and creating customized success plans.
  • Engagement & Retention: Understanding client needs to drive product adoption, engagement, and retention.
  • Data Analysis: Utilizing analytical tools to monitor and improve client workflows, present insights, and conduct Quarterly Business Reviews.
  • Internal Advocacy: Acting as the client’s voice internally and collaborating with various departments to optimize services.
  • Revenue Responsibility: Responsible for renewals and identifying opportunities for upselling additional services.

Qualifications
Candidates should have a minimum of four years in B2B/Enterprise Customer Success or client account management, strong interpersonal skills, and knowledge of the advertising industry.

Key Performance Indicators
Success in this role will be measured by user engagement, customer satisfaction scores, revenue growth, and client retention rates.

Company Culture
XR offers a dynamic, creative workplace that values collaboration and innovation, providing an opportunity to make a meaningful impact in the global creative landscape.

Call to Action
If you’re passionate about driving client success and innovation in advertising, XR invites you to contribute to their mission.

Customer Success Manager – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Fri, 27 Jun 2025 22:35:54 GMT

Job description: Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityThe role of Customer Success Manager (CSM) is the primary point of contact, relationship owner, and internal advocate for XR’s enterprise Brands. Partnering with the Sales team for pre-sales opportunities and owning the account post-sale, the CSM is responsible for managing onboarding, training, and the foundation for a long-term successful engagement. The Customer Success team comprises team members who are experts on the suite of XR products. Acting as the experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs.The CSM is responsible for nurturing the relationship post-onboarding by creating tailored relationship journeys full of proactive touch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client’s advocate, working cross-departmentally with all groups that touch the client’s business to understand and improve products, services, workflows, communication, opportunities, or solutions for the client. This role is also revenue-responsible; instrumental to renewals, growth, and additional services or features where they fit into the client’s needs.Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they are frequently considered someone you can depend on for a creative solution, a thoughtful response, or a listening ear.Job Responsibilities:

  • Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc.
  • Create customized Client Success Plan for enterprise clients that dictates scheduled touch-points for proactive outreach, including weekly, monthly or quarterly calls, video or in-person meetings
  • Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings
  • Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them to high levels of success using XR products and services
  • Develop deep insight and knowledge of the clients’ teams and operational structure by building a network of relationships
  • Utilize XR-supported analytical tools to monitor and analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams
  • Present business reviews to clients, and share suggestions and optimal solutions.
  • Proactively maintain a high knowledge level of all supported services, products, and projects for client
  • Advise client of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed
  • Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives, changes or improvements to existing products in use, new features and products they might find useful, etc
  • Represent the Voice Of the Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience
  • Participate in the creation of interdepartmental support models, workflows and SOPs
  • Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices
  • Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support
  • Partner with the Deal Desk to ensure optimal account performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs, etc with Legal/Contracts team
  • Align with Global Business Partner to upsell and cross-sell additional products or services to contribute to the client’s success
  • Assist Global Business Partner and Marketing in managing and executing RFP requests

Requirements

  • Minimum 3 years’ experience in a B2B/Enterprise Customer Success or 5 years of experience managing large client accounts, preferably in the advertising space.
  • A strong passion for the client’s experience, with the ability and willingness to engage directly with them
  • In-depth knowledge of the advertising production industry with experience in creative logistics and campaign management, or demonstrated ability to quickly and effectively learn various products and services
  • Comfortable leading client workshops, onboarding sessions, or meetings
  • Accountability, and comfort in being the face of both good and bad news to the client
  • Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders to properly assess and understand complex situations
  • Attention to detail and organizational skills
  • Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way
  • Ability to take initiative and prioritize while working independently or collaborating with a team
  • Strategic problem-solver, who is open to coaching and training
  • A record of accomplishment of success and strategy in turning new clients into raving advocates
  • Ability to effectively upsell and cross-sell additional services that would support the specific Client needs
  • Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement
  • Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools

KPIsOutlined below are some of the metrics you will be responsible for:

  • User engagement – % and number of active users per month
  • Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and other client feedback
  • Revenue growth
  • Conversion rate
  • Client churn rate
  • Client and Extreme Reach agreed upon cadence of formal business reviews (i.e. Quarterly)

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Summary:

Join XR, a leader in creative operations transforming advertising through innovative technology and services. The company fosters a collaborative environment where employee ideas can lead to significant change. As a Customer Success Manager (CSM), you’ll be the primary liaison for enterprise brands, responsible for onboarding, training, and ongoing client engagement to ensure long-term success.

Key responsibilities include managing client relationships, developing success plans, conducting training, driving adoption of XR products, and providing regular business reviews. The ideal candidate has a minimum of three years in B2B Customer Success, a passion for client experience, and strong interpersonal skills.

XR emphasizes the importance of creativity, communication, and strategic problem-solving while providing opportunities for growth in a diverse, global team of over 1,100 professionals. Join XR to help redefine creativity in the media landscape and make a lasting impact.

Customer Success Manager – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Jun 2025 04:36:18 GMT

Job description: Job Description:Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityThe role of Customer Success Manager (CSM) is the primary point of contact, relationship owner, and internal advocate for XR’s enterprise Brands. Partnering with the Sales team for pre-sales opportunities and owning the account post-sale, the CSM is responsible for managing onboarding, training, and the foundation for a long-term successful engagement. The Customer Success team comprises team members who are experts on the suite of XR products. Acting as the experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs.The CSM is responsible for nurturing the relationship post-onboarding by creating tailored relationship journeys full of proactive touch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client’s advocate, working cross-departmentally with all groups that touch the client’s business to understand and improve products, services, workflows, communication, opportunities, or solutions for the client. This role is also revenue-responsible; instrumental to renewals, growth, and additional services or features where they fit into the client’s needs.Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they are frequently considered someone you can depend on for a creative solution, a thoughtful response, or a listening ear.Job Responsibilities:

  • Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc.
  • Create customized Client Success Plan for enterprise clients that dictates scheduled touch-points for proactive outreach, including weekly, monthly or quarterly calls, video or in-person meetings
  • Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings
  • Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them to high levels of success using XR products and services
  • Develop deep insight and knowledge of the clients’ teams and operational structure by building a network of relationships
  • Utilize XR-supported analytical tools to monitor and analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams
  • Present business reviews to clients, and share suggestions and optimal solutions.
  • Proactively maintain a high knowledge level of all supported services, products, and projects for client
  • Advise client of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed
  • Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives, changes or improvements to existing products in use, new features and products they might find useful, etc
  • Represent the Voice Of the Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience
  • Participate in the creation of interdepartmental support models, workflows and SOPs
  • Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices
  • Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support
  • Partner with the Deal Desk to ensure optimal account performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs, etc with Legal/Contracts team
  • Align with Global Business Partner to upsell and cross-sell additional products or services to contribute to the client’s success
  • Assist Global Business Partner and Marketing in managing and executing RFP requests

Requirements:

  • Minimum 3 years’ experience in a B2B/Enterprise Customer Success or 5 years of experience managing large client accounts, preferably in the advertising space.
  • A strong passion for the client’s experience, with the ability and willingness to engage directly with them
  • In-depth knowledge of the advertising production industry with experience in creative logistics and campaign management, or demonstrated ability to quickly and effectively learn various products and services
  • Comfortable leading client workshops, onboarding sessions, or meetings
  • Accountability, and comfort in being the face of both good and bad news to the client
  • Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders to properly assess and understand complex situations
  • Attention to detail and organizational skills
  • Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way
  • Ability to take initiative and prioritize while working independently or collaborating with a team
  • Strategic problem-solver, who is open to coaching and training
  • A record of accomplishment of success and strategy in turning new clients into raving advocates
  • Ability to effectively upsell and cross-sell additional services that would support the specific Client needs
  • Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement
  • Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools

KPIsOutlined below are some of the metrics you will be responsible for:

  • User engagement – % and number of active users per month
  • Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and other client feedback
  • Revenue growth
  • Conversion rate
  • Client churn rate
  • Client and Extreme Reach agreed upon cadence of formal business reviews (i.e. Quarterly)

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Job Summary: Customer Success Manager at XR

Company Overview:
XR is a leader in creative operations, aiming to revolutionize advertising through innovative technology and services that enhance creativity across marketing and entertainment sectors.

Role Overview:
The Customer Success Manager (CSM) serves as the key relationship manager for enterprise clients, responsible for onboarding, training, and ensuring long-term successful engagement with XR’s products. The CSM will advocate for clients internally, manage relationship journeys, and drive client adoption, engagement, and retention.

Key Responsibilities:

  • Develop and maintain strong client relationships with multiple stakeholders.
  • Create customized Client Success Plans with scheduled touchpoints.
  • Conduct onboarding and ongoing training sessions for XR products.
  • Analyze client needs and usage, providing recommendations for success.
  • Monitor client engagement using analytical tools and present insights.
  • Collaborate with internal teams to enhance client experiences and support.
  • Manage account renewals and identify upsell opportunities.

Requirements:

  • 3-5 years of experience in B2B Customer Success or managing large client accounts.
  • Strong passion for client experience and communication skills.
  • In-depth knowledge of advertising production and campaign management.
  • Strategic problem-solving capabilities and a track record of client advocacy.
  • Proficiency with CRM systems and data visualization tools.

KPIs:

  • User engagement rates, client satisfaction metrics (NPS, CSAT), revenue growth, and churn rate, among others.

Company Culture:
XR promotes a creative, collaborative work environment committed to innovation, diversity, and making meaningful impacts in the media and creative industries.

If you’re interested in exploring this opportunity further or have specific aspects that you would like to delve deeper into, let me know!

Senior Customer Success Manager – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Jun 2025 02:04:42 GMT

Job description: Job Description:Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityThe Senior Customer Success Manager (SCSM), reports directly to the VP of Customer Success and is the relationship owner, the primary point of contact, and the internal advocate for XR’s enterprise Brands and recurring revenue clients. Partnering with the Sales team for pre-sales demos and owning the account post-sale, the SCSM is responsible for managing onboarding, training, and the foundation for a long-term successful engagement.The SCSM is responsible for nurturing the relationship post-onboarding by creating customized relationship journeys full of proactive touch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the SCSM is the client’s advocate, working cross-departmentally with all groups that touch the client’s business to understand and improve products, services, workflows, communication, opportunities, or solutions for the client. This role is also revenue-responsible; instrumental to renewals, growth, and additional services or features where they fit into the client’s needs.Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players who are comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they are frequently considered someone you can depend on for a creative solution, a thoughtful response, or a listening ear.Job Responsibilities:

  • Cultivate and own close client relationships with multiple stakeholders including C-level, executive personas, decision-makers, relationship owners, etc.
  • Create customized Customer Success plans for enterprise clients that dictate scheduled touch-points for proactive outreach, including weekly, monthly, or quarterly calls, video or in-person meetings.
  • Conduct and coordinate client onboarding sessions, as well as continued training sessions for the suite of XR products and offerings.
  • Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them to high levels of success using XR products and services
  • Develop deep insight and knowledge of the client’s teams and operational structure by building a network of relationships.
  • Utilize XR-supported analytical tools to monitor and analyze engagement, and operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams.
  • Present Quarterly Business Reviews (QBRs) to clients, and share suggestions and optimal solutions.
  • Proactively maintain a high knowledge level of all supported services, products, and projects for clients.
  • Advise clients of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed.
  • Work with departmental leaders, product owners, and marketing to create personalized communication focused on company initiatives, changes or improvements to existing products in use, new features and products they might find useful, etc.
  • Represent the Voice Of the Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience.
  • Participate in the creation of interdepartmental support models, workflows, and standard operating procedures (SOPs).
  • Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.
  • Collaborate with and guide internal teams supporting clients or projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations, and Technical Support.
  • Partner with the Deal Desk to ensure optimal account performance, and present renewals to existing clients that are aligned with ER strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs, etc with the Legal/Contracts team.
  • Align with a sales counterpart to upsell and cross-sell additional products or services to contribute to the client’s success.
  • Assist Sales and Marketing in managing and executing RFP requests.
  • Train junior members of the team by encouraging collaboration, learning, and innovation.

Requirements:

  • Minimum 4 years experience in B2B/Enterprise Customer Success management or 6 years of experience managing large client accounts, preferably in the advertising space. Must validate prior experience with Executive and/or C-suite leaders.
  • A record of success in turning clients into company advocates.
  • A strong passion for the client’s experience, with the ability and willingness to engage directly with clients.
  • In-depth knowledge of the advertising production industry with experience in creative logistics and campaign management, or demonstrated ability to quickly and effectively learn various products and services.
  • Comfortable leading client workshops, onboarding sessions, and meetings. Provide clients with ongoing training sessions for XR products and offerings.
  • Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices.
  • Ability to identify case studies and work with clients to get approval to use their names and logos in said studies.
  • Accountability, and comfort in being the face of both good and bad news to the client.
  • Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders to properly assess and understand complex situations.
  • Attention to detail and organizational skills.
  • Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed (delicately).
  • A knack for taking initiative and prioritizing key deliverables while working independently or collaborating with a team.
  • Strategic problem-solver, who is open to coaching and training.
  • Expertise in effectively upsell and cross-sell additional services that would support the specific Client’s needs. Act as a Revenue driver and identify upsells to bring sales leads
  • Familiarity with working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement
  • Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools

KPIsOutlined below are some of the metrics you will be responsible for:

  • User engagement – % and number of active users per month
  • Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and other client feedback
  • Revenue growth
  • Conversion rate
  • Client churn rate
  • Case Studies

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Job Summary: Senior Customer Success Manager at XR

XR is seeking a Senior Customer Success Manager (SCSM) to lead client relationships and enhance engagement for enterprise brands. This role involves onboarding, training, and supporting clients in utilizing XR’s platform and services. As a SCSM, you’ll be the primary contact for clients, working closely with sales, internal teams, and stakeholders to ensure a successful and seamless experience.

Key Responsibilities:

  • Manage client relationships, including C-level executives, and develop customized success plans.
  • Conduct onboarding and continued training for XR products.
  • Drive client engagement and retention by understanding their needs and providing tailored solutions.
  • Present Quarterly Business Reviews and analyze client performance using analytical tools.
  • Collaborate with internal teams to represent client interests and improve services.
  • Mentor junior team members and aid in upselling additional services.

Requirements:

  • 4+ years in B2B/Enterprise Customer Success or large client account management, preferably in advertising.
  • Strong client advocacy and relationship management skills.
  • In-depth knowledge of the advertising production industry.
  • High emotional intelligence and excellent communication skills.
  • Proficiency in CRM systems and data analysis tools.

Impact and Culture:
Working at XR means being part of a dynamic, innovative team dedicated to transforming the advertising landscape. With over 1,100 employees in 140 markets, XR fosters a collaborative culture where creativity is celebrated. If you’re passionate about technology and eager to shape the future of advertising, XR invites you to apply.

Project Manager – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Sat, 14 Jun 2025 22:16:10 GMT

Job description: Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityWe are seeking an experienced Project Manager to oversee and drive projects from inception to completion. The ideal candidate will be skilled in managing cross-functional teams, ensuring timely delivery of projects, and aligning project objectives with organizational goals. You will play a critical role in facilitating communication between stakeholders and managing project resources effectively.Job Responsibilities:

  • Project Planning: Develop comprehensive project plans that outline project scope, goals, deliverables, resources, timelines, and budget.
  • Team Leadership: Lead and motivate cross-functional project teams, fostering collaboration and ensuring accountability for project tasks.
  • Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and changes.
  • Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project timelines and objectives.
  • Budget Management: Monitor project budgets, ensure resources are allocated effectively.
  • Quality Assurance: Ensure that project deliverables meet quality standards and fulfil stakeholder expectations through regular review and feedback cycles.
  • Change Management: Manage changes to project scope, schedule, and resources, ensuring that all changes are documented and communicated effectively.
  • Performance Tracking: Utilize project management tools and methodologies to track progress, measure performance, and report on project outcomes.
  • Retrospective Analysis: Conduct project retrospectives to gather insights, identify lessons learned, and implement improvements for future projects.

Requirements

  • Education: Bachelor’s degree in Information Systems Management, Software Development, or a related field. PMP, CAPM or equivalent certification is a plus.
  • Experience: Minimum 5 years of project management experience, preferably in Software Development. Experience with both Agile and waterfall methodologies is required.
  • Skills:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in project management software (e.g., MS Project, JIRA, Smartsheet).
  • Ability to manage multiple projects simultaneously and work under pressure.
  • Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to challenges.

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

XR is revolutionizing the advertising landscape by enhancing creative operations for brands and agencies. The company seeks an experienced Project Manager to lead projects from start to finish, managing cross-functional teams, stakeholder communication, risk management, budget oversight, and quality assurance. Key requirements include a Bachelor’s degree, at least 5 years of project management experience, and proficiency in project management tools. XR promotes a collaborative, innovative culture where employees can voice their ideas and drive change. The company values creativity, diversity, and impactful storytelling, inviting passionate individuals to join and help shape the future of media and advertising.

Project Manager – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Sun, 15 Jun 2025 07:37:54 GMT

Job description: Job Description:Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityWe are seeking an experienced Project Manager to oversee and drive projects from inception to completion. The ideal candidate will be skilled in managing cross-functional teams, ensuring timely delivery of projects, and aligning project objectives with organizational goals. You will play a critical role in facilitating communication between stakeholders and managing project resources effectively.Job Responsibilities:

  • Project Planning: Develop comprehensive project plans that outline project scope, goals, deliverables, resources, timelines, and budget.
  • Team Leadership: Lead and motivate cross-functional project teams, fostering collaboration and ensuring accountability for project tasks.
  • Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and changes.
  • Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project timelines and objectives.
  • Budget Management: Monitor project budgets, ensure resources are allocated effectively.
  • Quality Assurance: Ensure that project deliverables meet quality standards and fulfil stakeholder expectations through regular review and feedback cycles.
  • Change Management: Manage changes to project scope, schedule, and resources, ensuring that all changes are documented and communicated effectively.
  • Performance Tracking: Utilize project management tools and methodologies to track progress, measure performance, and report on project outcomes.
  • Retrospective Analysis: Conduct project retrospectives to gather insights, identify lessons learned, and implement improvements for future projects.

Requirements:

  • Education: Bachelor’s degree in Information Systems Management, Software Development, or a related field. PMP, CAPM or equivalent certification is a plus.
  • Experience: Minimum 5 years of project management experience, preferably in Software Development. Experience with both Agile and waterfall methodologies is required.
  • Skills:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in project management software (e.g., MS Project, JIRA, Smartsheet).
  • Ability to manage multiple projects simultaneously and work under pressure.
  • Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to challenges.

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Job Summary: Project Manager at XR

Join XR, a leader in creative operations, on a mission to reshape advertising through innovative technology and services. The role of Project Manager involves driving projects from inception to completion, managing cross-functional teams, and aligning objectives with organizational goals.

Key Responsibilities:

  • Develop comprehensive project plans, including scope, deliverables, timelines, and budget.
  • Lead and motivate teams, ensuring collaboration and accountability.
  • Maintain clear communication with stakeholders, providing updates on progress and risks.
  • Identify potential risks and develop mitigation strategies.
  • Monitor project budgets and allocate resources effectively.
  • Ensure deliverables meet quality standards through regular reviews.
  • Manage changes to project scope and document them properly.
  • Utilize project management tools to track progress and measure performance.
  • Conduct retrospectives to gather insights for future improvements.

Requirements:

  • Bachelor’s degree in a relevant field; PMP or CAPM certification is a plus.
  • Minimum 5 years of project management experience, preferably in software development, with knowledge of Agile and waterfall methodologies.
  • Strong organizational, time management, and communication skills.
  • Proficiency in project management software (e.g., MS Project, JIRA).
  • Ability to manage multiple projects under pressure and possess strong analytical skills.

Why Join XR?

  • Be part of a creative and collaborative culture that fosters innovation.
  • Engage in impactful work within a dynamic global team.
  • Contribute to groundbreaking products in media and entertainment.
  • Help clients deliver world-class content while pushing the boundaries of creativity.

Ready to make a difference? Join XR and redefine what’s possible in the advertising industry!

Production Technician – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Thu, 12 Jun 2025 22:15:22 GMT

Job description: Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityXR Extreme Reach, an innovative leader in advertising technology, is currently searching for a Production Technician to join our team. In this role, you will be instrumental in crafting and bringing to life captivating video content. Your main duties will encompass video editing, ensuring adherence to accessibility standards, and proficiently handling time and resources to meet project timelines. This position requires a keen eye for detail, technical proficiency, and a passion for storytelling through visual mediums.Job Responsibilities * Quality Control: Conduct thorough quality checks to ensure videos meet the company’s standards and client specifications.

  • Video Editing: Utilize industry-standard software such as Adobe Premiere Pro, Final Cut Pro, or similar tools to edit raw footage into polished, professional videos. Implement creative transitions, effects, and audio enhancements to enhance the overall viewing experience.
  • Accessibility Services: Ensure all video content complies with accessibility standards, including closed captioning, audio descriptions, and others as needed. Collaborate with the production team to implement accessible design principles from inception to completion.
  • Time Management: Effectively manage multiple projects simultaneously, adhering to strict deadlines and delivering high-quality work within established timelines. Prioritize tasks efficiently to optimize productivity and workflow.
  • Organization: Maintain an organized digital library of assets, including raw footage, graphics, and sound elements. Keep meticulous records of project files, revisions, and client feedback to facilitate seamless collaboration and future reference.

Requirements * Proficiency in video editing software such as Adobe Premiere Pro, Avid, or equivalent.

  • Strong understanding of accessibility guidelines and best practices for video content.
  • Proficiency in closed captions, subtitles, and descriptive video.
  • Exceptional time management skills with the ability to prioritize tasks and meet tight deadlines.
  • Excellent organizational abilities, including file management and project documentation.
  • Creative mindset with a passion for storytelling through visual mediums.
  • Effective communication and collaboration skills, with the ability to work effectively in a team environment.
  • A minimum of two years of experience in audio and video production.
  • Fundamental understanding of technical video and audio file format specifications.
  • Familiarity with the process of creating and processing video media content, from production to post-production to distribution.
  • Willingness to work flexible schedules, including occasional weekends, nights, and holidays.
  • Dedicated to team orientation and a commitment to fostering positive team relationships.

Preferred Qualifications: * Bachelor’s degree or equivalent experience in film production, digital media, or related field.

  • Previous experience working in a video production environment or related industry.
  • Familiarity with motion graphics and animation techniques.
  • Knowledge of audio editing and sound design principles.

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Join the Creative Revolution at XR

XR is redefining advertising by enhancing how brands create and connect with audiences. As a leader in creative operations, XR empowers brands and agencies to transform their ideas into captivating video content, delivered across all platforms.

The Role: Production Technician

We’re seeking a Production Technician to craft engaging video content. Key responsibilities include:

  • Quality Control: Ensure videos meet standards and client specifications.
  • Video Editing: Edit raw footage using tools like Adobe Premiere Pro, applying transitions, effects, and audio enhancements.
  • Accessibility: Comply with accessibility standards, ensuring videos are inclusive.
  • Time Management: Manage multiple projects efficiently, meeting deadlines.
  • Organization: Maintain a well-organized digital library and documentation.

Requirements:

  • Proficiency in video editing software and a solid understanding of accessibility guidelines.
  • Strong organizational and communication skills, with a minimum of two years of relevant experience.

Preferred Qualifications:

  • Bachelor’s degree in film production or related field, familiarity with motion graphics, and audio editing principles.

Why Join XR?

  • Impactful Work: Be at the forefront of revolutionizing the media and creative industries.
  • Global Reach, Local Impact: Work with a talented team serving diverse global markets.
  • Innovation & Growth: Engage in pioneering projects in digital marketing and entertainment.
  • Creative Culture: Collaborate in an environment that encourages creativity and new ideas.

If you’re ready to shape the future of advertising and make an impact, we want to hear from you! Let’s innovate together!

Production Technician – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Fri, 13 Jun 2025 02:47:43 GMT

Job description: Job Description:Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityXR Extreme Reach, an innovative leader in advertising technology, is currently searching for a Production Technician to join our team. In this role, you will be instrumental in crafting and bringing to life captivating video content. Your main duties will encompass video editing, ensuring adherence to accessibility standards, and proficiently handling time and resources to meet project timelines. This position requires a keen eye for detail, technical proficiency, and a passion for storytelling through visual mediums.Job Responsibilities * Quality Control: Conduct thorough quality checks to ensure videos meet the company’s standards and client specifications.

  • Video Editing: Utilize industry-standard software such as Adobe Premiere Pro, Final Cut Pro, or similar tools to edit raw footage into polished, professional videos. Implement creative transitions, effects, and audio enhancements to enhance the overall viewing experience.
  • Accessibility Services: Ensure all video content complies with accessibility standards, including closed captioning, audio descriptions, and others as needed. Collaborate with the production team to implement accessible design principles from inception to completion.
  • Time Management: Effectively manage multiple projects simultaneously, adhering to strict deadlines and delivering high-quality work within established timelines. Prioritize tasks efficiently to optimize productivity and workflow.
  • Organization: Maintain an organized digital library of assets, including raw footage, graphics, and sound elements. Keep meticulous records of project files, revisions, and client feedback to facilitate seamless collaboration and future reference.

Requirements:

  • Proficiency in video editing software such as Adobe Premiere Pro, Avid, or equivalent.
  • Strong understanding of accessibility guidelines and best practices for video content.
  • Proficiency in closed captions, subtitles, and descriptive video.
  • Exceptional time management skills with the ability to prioritize tasks and meet tight deadlines.
  • Excellent organizational abilities, including file management and project documentation.
  • Creative mindset with a passion for storytelling through visual mediums.
  • Effective communication and collaboration skills, with the ability to work effectively in a team environment.
  • A minimum of two years of experience in audio and video production.
  • Fundamental understanding of technical video and audio file format specifications.
  • Familiarity with the process of creating and processing video media content, from production to post-production to distribution.
  • Willingness to work flexible schedules, including occasional weekends, nights, and holidays.
  • Dedicated to team orientation and a commitment to fostering positive team relationships.

Preferred Qualifications: * Bachelor’s degree or equivalent experience in film production, digital media, or related field.

  • Previous experience working in a video production environment or related industry.
  • Familiarity with motion graphics and animation techniques.
  • Knowledge of audio editing and sound design principles.

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Job Summary: Production Technician at XR

Company Overview:
XR is a leader in advertising technology, focusing on transforming creative operations for brands and agencies. The company promotes innovation and collaboration in a dynamic environment, emphasizing the importance of each team member’s contributions.

Position: Production Technician

  • Role Overview: Responsible for crafting engaging video content through video editing, quality control, and ensuring compliance with accessibility standards.

Key Responsibilities:

  • Quality Control: Conduct quality checks on videos.
  • Video Editing: Edit footage using software like Adobe Premiere Pro, Final Cut Pro, and enhance with creative elements.
  • Accessibility Services: Ensure content adheres to accessibility guidelines, including closed captioning and audio descriptions.
  • Time Management: Handle multiple projects with strict deadlines while optimizing productivity.
  • Organization: Maintain an organized digital library and document project files thoroughly.

Requirements:

  • Proficient in video editing software and understanding of accessibility guidelines.
  • Strong time management and organizational skills.
  • At least two years of experience in audio/video production.
  • Creative mindset and effective communication skills.

Preferred Qualifications:

  • Bachelor’s degree in film production or a related field.
  • Experience in a video production environment and familiarity with motion graphics.

Company Culture:

  • Emphasizes impactful work and creativity.
  • Offers a global reach with personalized service.
  • Encourages innovation and team collaboration.

Conclusion

If you’re passionate about storytelling and looking to drive change in the creative industry, XR invites you to join their team and help shape the future of advertising.

Campaign Services Activation Coordinator – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Sat, 10 May 2025 22:21:19 GMT

Job description: Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityJoin XR Extreme Reach as a Campaign Services Activation Coordinator, where you will be at the forefront of activating our clients’ ad creative across a dynamic advertising distribution ecosystem. You will collaborate with leading brands, agencies, and entertainment companies, playing a pivotal role in the seamless coordination of advertising campaigns from start to finish.Key Responsibilities:

  • Offer expert guidance and support to clients throughout their projects and campaigns, ensuring a smooth activation process.
  • Manage production tasks efficiently, ensuring the timely and accurate processing of client requests.
  • Oversee multiple workstreams while liaising with a diverse range of clients, including advertisers, creative/media agencies, post-production and broadcast partners.
  • Collect and analyze essential information to facilitate successful campaign execution.
  • Employ creative problem-solving skills to address challenges and ensure timely project completion.
  • Collaborate closely with internal teams to ensure compliance with all on-air materials.
  • Undertake additional duties and special projects as assigned.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience.
  • Exceptional verbal and written communication skills.
  • Proven experience in providing consultation and support to clients and team members.
  • Highly organized and detail-oriented, with the ability to prioritize and manage large projects in line with strategic objectives.
  • Understanding of the broadcast TV and radio landscape, including broadcast traffic procedures; knowledge of clearance and talent functions is a plus.
  • Key Qualities: Responsiveness, curiosity, adaptability, and a proactive approach to self-improvement and work process enhancement.
  • Ability to navigate and adapt to rapidly changing technologies.
  • Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Overview of XR: Creative Revolution

XR is leading a transformation in the advertising industry, focusing on seamless creative operations for brands and agencies. The company emphasizes innovation, collaboration, and empowering team members to unleash their creativity in a dynamic environment.

Position: Campaign Services Activation Coordinator

As a Coordinator, you will manage the activation of ad campaigns, collaborating with brands and agencies to ensure successful project execution. Key responsibilities include:

  • Providing expert client support throughout projects.
  • Managing production tasks and client requests efficiently.
  • Overseeing multiple workstreams and liaising with diverse stakeholders.
  • Analyzing data to facilitate campaign success.
  • Collaborating with internal teams to ensure compliance.
  • Adapting to changing technologies.

Requirements:

Candidates should have a bachelor’s degree or equivalent experience, strong communication skills, attention to detail, and familiarity with the broadcast landscape. Key qualities include adaptability and a proactive attitude. Proficiency in Microsoft Office is essential.

Company Culture and Impact:

XR combines global reach with local impact, supporting over 1,100 professionals in 140 markets. The company is committed to innovation, creativity, and helping clients execute their visions on a global scale. If you’re ready to innovate and elevate brand storytelling, XR encourages you to join and pitch your vision for the future.

Campaign Services Activation Coordinator – Extreme Reach – Toronto, ON

Company: Extreme Reach

Location: Toronto, ON

Expected salary:

Job date: Sun, 11 May 2025 07:13:41 GMT

Job description: Job Description:Join the creative revolution at XR!XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!At XR, you’ll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.Ready to make an impact? If you’re passionate about technology, solving complex challenges, and joining a team that’s changing the game, XR is the place for you. Let’s shape the future together!The OpportunityJoin XR Extreme Reach as a Campaign Services Activation Coordinator, where you will be at the forefront of activating our clients’ ad creative across a dynamic advertising distribution ecosystem. You will collaborate with leading brands, agencies, and entertainment companies, playing a pivotal role in the seamless coordination of advertising campaigns from start to finish.Key Responsibilities:

  • Offer expert guidance and support to clients throughout their projects and campaigns, ensuring a smooth activation process.
  • Manage production tasks efficiently, ensuring the timely and accurate processing of client requests.
  • Oversee multiple workstreams while liaising with a diverse range of clients, including advertisers, creative/media agencies, post-production and broadcast partners.
  • Collect and analyze essential information to facilitate successful campaign execution.
  • Employ creative problem-solving skills to address challenges and ensure timely project completion.
  • Collaborate closely with internal teams to ensure compliance with all on-air materials.
  • Undertake additional duties and special projects as assigned.

Requirements:

  • Bachelor’s degree or equivalent combination of education and experience.
  • Exceptional verbal and written communication skills.
  • Proven experience in providing consultation and support to clients and team members.
  • Highly organized and detail-oriented, with the ability to prioritize and manage large projects in line with strategic objectives.
  • Understanding of the broadcast TV and radio landscape, including broadcast traffic procedures; knowledge of clearance and talent functions is a plus.
  • Key Qualities: Responsiveness, curiosity, adaptability, and a proactive approach to self-improvement and work process enhancement.
  • Ability to navigate and adapt to rapidly changing technologies.
  • Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.

The wonderful world of XRImpactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.Creative Culture: We celebrate creativity and collaboration. Whether you’re working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.Let’s Redefine What’s PossibleIf you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let’s build the future, together.

Job Summary: Campaign Services Activation Coordinator at XR Extreme Reach

Join XR, a leader in creative operations, dedicated to transforming advertising through innovative technology. As a Campaign Services Activation Coordinator, you’ll play a crucial role in activating clients’ ad campaigns, collaborating with brands, agencies, and entertainment companies for seamless execution.

Key Responsibilities:

  • Provide expert guidance to clients throughout projects.
  • Manage production tasks and client requests efficiently.
  • Liaise with diverse clients and oversee multiple workstreams.
  • Analyze information to ensure successful campaign execution.
  • Employ problem-solving skills for timely project completion.
  • Ensure compliance with on-air materials while collaborating with internal teams.
  • Undertake additional duties as needed.

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • Excellent verbal and written communication skills.
  • Proven client consultation experience.
  • Highly organized with project management abilities.
  • Knowledge of broadcast TV and radio procedures is a plus.
  • Key qualities include responsiveness, curiosity, and adaptability.
  • Proficient in Microsoft Office Suite.

Company Culture:
XR fosters a collaborative environment that encourages innovation and creativity. With a global presence and a commitment to making a difference, you’ll have the opportunity to work on groundbreaking projects across the media and creative industries.

Impact:
Be part of a team that is revolutionizing storytelling on a global scale, connecting creativity with technology. If you’re ready to make an impact and redefine possibilities, XR wants to hear your vision!