Kohl & Frisch – Service Desk Specialist – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Expected salary:

Job date: Wed, 30 Jul 2025 07:28:00 GMT

Job description: POSITION: Service Desk Specialist
STATUS: Full-Time
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: Manager, Technology Support
DEPARTMENT: ITFounded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.Primary Role of This Position
The IT Service Desk Analyst at Kohl & Frisch is responsible for delivering exceptional customer service and technical support across the organization’s offices and Distribution Centre’s. This role involves the maintenance, configuration, deployment, and decommissioning of a wide range of hardware and software, including desktops, laptops, thin clients, printers, and telephony systems. The analyst will also serve as a subject matter expert in device and account security and must be proficient in supporting Microsoft 365 environments.
Additionally, a successful candidate will ensure timely resolution of technical issues, maintain high standards of accuracy, and proactively contribute to the continuous improvement of IT operations and processes.Major Responsibilities

  • Serve as the first point of contact for IT support via phone, email, and ticketing system.
  • Identify, diagnose, triage, and/or resolve technical issues for users, including hardware, software, and network problems.
  • Escalate unresolved issues to the appropriate team or level of expertise and follow up to ensure resolution.
  • Record details of incidents, troubleshooting steps taken, and resolutions in ticketing system.
  • Administer and maintain Active Directory, including user accounts, computer objects, and group/permissions.
  • Manage and support endpoint devices (laptops, desktops, mobile devices) within K&F offices and DCs using various device management tools.
  • Manage IT asset inventory, ensuring accurate tracking, updates, and compliance with organizational policies.
  • Create and maintain clear, concise, and user-friendly documentation for IT processes, and provide end-user training.
  • Ensure adherence to security policies and procedures when handling user information and system access.
  • Deliver a positive and helpful experience to users while resolving their technical challenges.
  • Participate in rotational on-call support and respond to urgent issues outside regular hours.
  • Contribute to IT projects, initiatives, and other duties as required.

Required Skills & Qualifications

  • College diploma in IT, Information Systems, or a related field, or equivalent experience in IT support environments.
  • 3–5 years of experience in a Service Desk or IT Support role with a strong focus on customer-facing support, or equivalent experience in a customer support role with a focus on IT-related services.
  • Demonstrated expertise supporting LAN architectures, Windows OS (10/11, Server 2008/2012), Microsoft Active Directory, DNS, DHCP, SQL Server, and the Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive
  • Experience with endpoint management tools such as Intune, Endpoint Central, and Microsoft Defender.
  • Experience with ITSM tools, remote support, and asset management.
  • Strong analytical, problem-solving, and communication skills – both verbal and written.
  • Ability to educate users and provide training on systems and applications
  • Ability to work independently with minimal supervision and manage multiple priorities effectively.
  • Working knowledge of various computer diagnostic utilities and tools

Preferred Experience

  • ITIL v4, A+ and any other IT certifications are highly desirable and will be considered an asset
  • Experience with Dynamics 365 and compliance/security best practices.
  • Familiarity with mobile device management and video conferencing tools.

How to Apply
If you are interested in applying, please submit a cover letter and a résumé to: .Please ensure you specify the job title, Service Desk Specialist, in the subject line of your email.Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.

Kohl & Frisch – Customer Service Representative – 12 Month Contract – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Expected salary:

Job date: Sat, 29 Mar 2025 00:05:49 GMT

Job description: POSITION: Customer Service Representative
STATUS: Full-Time (Remote)
LOCATION: Kohl & Frisch Limited (Concord, ON)
REPORTS TO: National Contact Centre Manager
DEPARTMENT: Customer ServiceFounded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.Primary Role of This Position
In this role, the Customer Service Representative (CSR) provides excellence in customer service to our customers regarding order placement and issue resolution.Location
We are proud to offer full-time remote work for our Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team. For this reason, you must be within a reasonable commuting distance to the Kohl & Frisch (K&F) Concord, ON office.Major Responsibilities

  • Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
  • Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.

Education and Experience

  • High school graduate
  • Previous customer service or call centre experience is a strong asset

Qualifications

  • Capable of handling a large volume of calls while maintaining professional and efficient service
  • Ability to think problems through and recommend creative solutions to nonstandard customer issues
  • Excellent communication and interpersonal skills
  • Demonstrated ability to work in a team environment
  • Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
  • Strong computer skills (Microsoft Office applications)
  • Must be able to work independently with limited supervision
  • Proactive nature, high attention to detail, and takes initiative

Hours of Work
Must be available to work a flexible shift schedule Monday to Friday between the hours of 9:00 a.m. to 8:00 p.m.Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.

Kohl & Frisch – Marketing Manager – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Job description: a fast-paced environment Proficiency in marketing software/tools and familiarity with digital marketing channels is a plus…JOB POSTING POSITION: Marketing Manager STATUS: Full-Time, Hybrid LOCATION: Kohl & Frisch Limited (Concord…
The job posting is for a full-time Marketing Manager position at Kohl & Frisch Limited in Concord. Candidates should have proficiency in marketing software and knowledge of digital marketing channels. The job is in a fast-paced environment and is a hybrid position.
Title: Quality Manager

Location: Oakville, ON

Salary: CAD 70000 per year

Description: Our client, a leading food manufacturing company, is currently seeking a Quality Manager to join their team in Oakville, ON. The successful candidate will be responsible for managing all aspects of the quality control process, including developing and implementing procedures to ensure product quality and safety, managing the quality control team, and coordinating with production and other departments to maintain high standards.

Key Responsibilities:
– Develop and implement quality control procedures to ensure product quality and safety
– Manage the quality control team and provide training and guidance
– Monitor production processes and take corrective action as needed
– Collaborate with production, purchasing, and other departments to maintain quality standards
– Conduct regular inspections and audits to ensure compliance with regulations and standards
– Analyze data and prepare reports on quality control metrics
– Implement continuous improvement initiatives to enhance product quality

Qualifications:
– Bachelor’s degree in Food Science, Quality Assurance, or related field
– 5+ years of experience in quality control, preferably in the food industry
– Strong knowledge of food safety regulations and quality standards
– Excellent communication and leadership skills
– Proficient in Microsoft Office and quality control software

If you meet the qualifications and are interested in this exciting opportunity, please apply now!

Expected salary: $75000 – 100000 per year

Job date: Sat, 25 May 2024 23:47:53 GMT

Kohl & Frisch – Project Manager 24 Month Contract – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Job description: JOB POSTING POSITION: Project Manager STATUS: Full-Time Contract (2 years), Hybrid LOCATION: Kohl & Frisch Limited… (Concord, ON) REPORTS TO: ERP Program Manager DEPARTMENT: Project Management Office Founded in 1916, Kohl & Frisch Limited…
is seeking a Project Manager for a full-time contract position in Concord, ON. The successful candidate will report to the ERP Program Manager and work in the Project Management Office. Kohl & Frisch Limited was founded in 1916.
Title: Construction Project Manager

Location: Toronto, ON

Salary: $80,000 – $100,000 a year

Job Description:

We are currently seeking a Construction Project Manager with experience in handling commercial projects. The ideal candidate will be responsible for overseeing all aspects of assigned construction projects from start to finish. This includes but is not limited to managing project timelines, budgets, schedules, and subcontractors.

Key Responsibilities:
– Manage and supervise all onsite construction activities
– Ensure project is completed on time and within budget
– Coordinate with subcontractors, architects, and other project team members
– Monitor project progress and make necessary adjustments to ensure success
– Prepare and maintain project documentation and reports
– Communicate regularly with clients to provide project updates and address concerns
– Conduct regular site visits to ensure quality control and safety compliance

Qualifications:
– Bachelor’s degree in construction management or related field
– 5+ years of experience in commercial construction project management
– Strong understanding of construction processes and building codes
– Excellent communication and interpersonal skills
– Ability to multitask and problem solve in a fast-paced environment
– Proficiency in MS Office and project management software

If you are a highly organized and detail-oriented individual with a passion for construction project management, we would love to hear from you. Apply now to join our dynamic team and be part of exciting and rewarding projects.

Expected salary: $105000 – 125000 per year

Job date: Sat, 18 May 2024 01:46:06 GMT

Kohl & Frisch – Full-Time Project Manager – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Job description: JOB POSTING POSITION: Project Manager STATUS: Full-Time, Hybrid LOCATION: Kohl & Frisch Limited (Concord…, ON) REPORTS TO: ERP Program Manager DEPARTMENT: Project Management Office Founded in 1916, Kohl & Frisch Limited has a solid…
Kohl & Frisch Limited is hiring a full-time Project Manager for their Project Management Office in Concord, Ontario. The position reports to the ERP Program Manager and requires a strong background in project management. Kohl & Frisch Limited is a well-established company founded in 1916.
Job Description:

We are looking for a motivated and experienced Call Center Manager to join our team. In this role, you will oversee a team of call center representatives and ensure that they are providing excellent customer service while meeting performance targets.

Responsibilities:
– Manage and supervise a team of call center representatives
– Provide training and coaching to team members
– Monitor performance metrics and implement strategies to improve efficiency and effectiveness
– Develop and implement policies and procedures to ensure quality customer service
– Handle escalated customer complaints and issues
– Collaborate with other department managers to improve overall operations
– Conduct performance evaluations and provide feedback to team members

Qualifications:
– Bachelor’s degree in business administration or related field
– Minimum of 5 years of experience in a call center management role
– Strong leadership and communication skills
– Ability to motivate and inspire team members
– Excellent problem-solving and decision-making abilities
– Proficiency in Microsoft Office Suite
– Experience with call center software and CRM systems

If you are a dynamic and results-driven individual with a passion for excellence in customer service, we would love to hear from you. Apply now!

Expected salary: $105000 – 125000 per year

Job date: Sat, 18 May 2024 04:54:58 GMT

Kohl & Frisch – Project Manager 24 Month Contract – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Job description: POSITION: Project Manager STATUS: Full-Time Contract (2 years), Hybrid LOCATION: Kohl & Frisch Limited (Concord…, ON) REPORTS TO: ERP Program Manager DEPARTMENT: Project Management Office Founded in 1916, Kohl & Frisch Limited has a solid…
Kohl & Frisch Limited is seeking a Project Manager for a full-time contract (2 years) in Concord, ON. The position reports to the ERP Program Manager and is located in the Project Management Office. Kohl & Frisch Limited, founded in 1916, is a reputable company.
Job Description

We are currently seeking a highly motivated and detail-oriented individual to join our team as a Sales and Marketing Coordinator. In this role, you will be responsible for assisting with the planning, execution, and tracking of our marketing and sales initiatives.

Key Responsibilities:
– Coordinate and assist with the development and execution of marketing campaigns
– Assist in the creation of marketing materials, including brochures, presentations, and press releases
– Work closely with the sales team to support their efforts in generating leads and closing sales
– Track and analyze the performance of marketing campaigns and provide reports to management
– Assist in managing social media accounts and online marketing efforts
– Help with event planning and coordination

Qualifications:
– Bachelor’s degree in Marketing, Business, or related field
– 1-2 years of experience in marketing or sales coordination
– Strong organizational and communication skills
– Proficiency in Microsoft Office suite
– Knowledge of social media platforms and online marketing strategies
– Ability to work independently and as part of a team

If you are a dynamic and ambitious individual looking to grow your career in marketing and sales, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits, as well as a supportive work environment that fosters growth and development.

Expected salary:

Job date: Fri, 19 Apr 2024 04:36:38 GMT

Kohl & Frisch – Project Manager – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Job description: POSITION: Project Manager STATUS: Full-Time LOCATION: Kohl & Frisch Limited (Concord, ON) REPORTS TO: Director…, and hospitals for all their Rx, OTC, home healthcare, and front shop needs. Primary Role of This Position The Project Manager…
The position is for a full-time Project Manager at Kohl & Frisch Limited in Concord, ON. The Project Manager will report to the Director and will be responsible for managing projects related to supplying pharmacies, retailers, and hospitals with prescription and over-the-counter medications, home healthcare products, and front shop items.
Position: Data Entry Clerk
Location: Calgary, Alberta
Company: Randstad

Job Description:
– Entering and updating data in databases
– Sorting and organizing paperwork
– Handling incoming and outgoing emails
– Scanning and copying documents
– Assisting with other administrative tasks as needed

Requirements:
– High school diploma or equivalent
– Proficient in Microsoft Office
– Attention to detail
– Good organizational skills
– Strong communication skills

Salary and Benefits:
– Competitive salary
– Opportunities for career advancement
– Benefits package

If you are a detail-oriented individual with strong data entry skills, we encourage you to apply for this position with Randstad.

Expected salary: $105000 – 125000 per year

Job date: Sun, 14 Apr 2024 04:46:30 GMT

Kohl & Frisch – Project Manager – Concord, ON

Company: Kohl & Frisch

Location: Concord, ON

Job description: POSITION: Project Manager STATUS: Full-Time LOCATION: Kohl & Frisch Limited (Concord, ON) REPORTS TO: Director…, and hospitals for all their Rx, OTC, home healthcare, and front shop needs. Primary Role of This Position The Project Manager…
The position is for a full-time Project Manager at Kohl & Frisch Limited in Concord, ON. The Project Manager will be responsible for managing projects related to pharmaceuticals, over-the-counter products, home healthcare, and retail needs.Reporting to the Director, the Project Manager will work with pharmacies, healthcare facilities, and hospitals to meet their various needs.
Job Description

We are currently seeking a skilled and experienced Accounts Payable Clerk to join our team. In this role, you will be responsible for processing invoices, managing vendor accounts, and ensuring timely and accurate payments are made.

Key Responsibilities:
– Process a high volume of invoices in an accurate and timely manner
– Reconcile vendor statements and resolve any discrepancies
– Prepare and process online payments
– Communicate with vendors regarding payment inquiries
– Assist with month-end closing procedures
– Maintain accurate and organized filing system

Qualifications:
– Minimum of 2 years of accounts payable experience
– Proficiency in Microsoft Excel and accounting software
– Excellent attention to detail and strong organizational skills
– Ability to work well under pressure and meet deadlines
– Strong communication and problem-solving skills

If you meet the qualifications and are looking for a challenging and rewarding opportunity, we encourage you to apply. Join our team and grow your career with us!

Expected salary: $105000 – 125000 per year

Job date: Wed, 27 Mar 2024 02:02:11 GMT