Tag: Helpdesk

Company: Accenture

Location: Saint Catharines, ON

Expected salary:

Job date: Sun, 09 Feb 2025 00:28:03 GMT

Job description: Positions Based in St.Catharines, OntarioExciting opportunity with our large AI Client!Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.What sets us apart from other employers?We offer a $19.23 per hour starting wage and a $1000 signing bonus!We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.Accenture has also been ranked a Canada Top Employer for 13 consecutive years.What can you expect from us?Here are a few benefits you can expect when working with an exceptional team at Accenture:Competitive hourly rate ($19.23 base to start)A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.Sign-on bonus of $1,000.Shift premium for hours worked after 9:00pm, 7 days a week.Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.Full-time positions scheduled between 35 and 44 hours per week.Flexibility to select your assigned schedule every month based on your performance.Annual salary increases based on performance.Recognition for individual contributions.Spacious workstations with updated technology platforms and equipment.Supportive environment for individual success and self-development through online courses.Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.Extensive post-training coaching and support.A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.NOC code: 22221 (Teer Category 2)As a valued member of our team, you will have the opportunity to make a positive impact by:Engaging with customers through tickets to provide exceptional support.Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.Seeking feedback from customers to identify areas for improvement and implementing necessary changes.Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.Basic Qualifications1 year of experience as a help desk technician and/or customer support role.Tech-savviness with a strong understanding of office automation products, databases, and remote control.High School Diploma or equivalent.Flexibility to adapt to different hours of operation.Strong written communication and keyboarding skillsPreferred QualificationsTechnical experience, with a focus on digital technologies.Ability to quickly learn and apply new technologies.Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.Post Secondary Education in technology an assetKnowledge of Domains, SQL, Splunk, Google Chrome Developer tools and JSON files.Professional Skill RequirementsStrong analytical and problem-solving skills.Excellent decision-making abilities based on logical and factual analysis.Attention to detail and precision in your work.Effective communication and interpersonal skills.Adaptability and flexibility in a fast-paced environment.Strong organizational and time management skills.Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.#LI-NA-FY25About Accenture Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.

Company: Accenture

Location: Saint Catharines, ON

Expected salary:

Job date: Sun, 26 Jan 2025 07:01:56 GMT

Job description: Positions Based in St.Catharines, OntarioJoin Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.What sets us apart from other employers?We offer a $19.23 per hour starting wage and a $1000 signing bonus!We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.Accenture has also been ranked a Canada Top Employer for 13 consecutive years.What can you expect from us?Here are a few benefits you can expect when working with an exceptional team at Accenture:Competitive hourly rate ($19.23 base to start)We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performanceFull-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.Annual merit increases based on performanceRecognition for individual effortsSpacious workstations with updated technology platforms and equipmentSupportive environment to assist with individual successOpportunities for continued self-development with access to extension online coursesProfessional development attending comprehensive paid training from 2 to 8+ weeks upon hireExtensive post-training coaching and support for up to 3 monthsA sense of community! We pride ourselves on our inclusive, open, and engaging work environmentOpportunity to give back to the community supporting local causes and volunteer efforts.NOC code: 22221 (Teer Category 2).As a valued member of our team, you will have the opportunity to make a positive impact by:Engaging with customers through tickets to provide exceptional support.Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.Seeking feedback from customers to identify areas for improvement and implementing necessary changes.Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.Basic Qualifications1 year of experience as a help desk technician and/or customer support role.Tech-savviness with a strong understanding of office automation products, databases, and remote control.High School Diploma or equivalent.Flexibility to adapt to different hours of operation.Strong written communication and keyboarding skillsPreferred QualificationsTechnical experience, with a focus on digital technologies.Ability to quickly learn and apply new technologies.Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.Post Secondary Education in technology an assetKnowledge of Domains, SQL, Splunk, Google Chrome Developer tools and JSON files.Professional Skill RequirementsStrong analytical and problem-solving skills.Excellent decision-making abilities based on logical and factual analysis.Attention to detail and precision in your work.Effective communication and interpersonal skills.Adaptability and flexibility in a fast-paced environment.Strong organizational and time management skills.Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.#LI-NA-FY25About Accenture Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.