Company: Boehringer Ingelheim
Location: Toronto, ON
Expected salary: $112000 – 148000 per year
Job date: Sat, 01 Feb 2025 03:04:28 GMT
Job description: The PositionAccountable for building and leading a best-in class team of Territory Managers assigned to their District and to collaborate with National/Regional cross-functional partners to meet/exceed company sales and customer satisfaction goals. Effectively coaches, manages and assess performance of district team and deliver sales through an integrated customer journey approach. Ensures high quality customer-focused and engaging interactions that deliver a positive customer experience and maximize the business opportunity of each customer and/or account.ResponsibilitiesSALES AND BUDGET:
- Achieve/exceed annual net sales and KPI objectives for key growth products and portfolio within assigned geography.
- Analyses and evaluates the performance of the assigned district and Territory Managers, tracking progress against goals on a monthly basis.
- Account for allocated promotional spending (rebates, free goods, direct promotion funds and promotional items).
- Strategically distribute the overall budget for sales achievement within the district based on insights from the relevant markets.
COACHING:
- Drives continuous growth, development and performance of district team through the use of appropriate coaching conversations (GROW Model) and strategy (Situational Leadership) for each direct report.
- Propels customer engagement/satisfaction and business success through coaching of the Customer Experience Excellence (CXE) model, Integrated Customer journeys, multi-channel selling, use of digital assets and other capabilities related to BIAH business priorities.
- Provide written feedback in CRM following 1:1 coaching days and relevant ad hoc coaching conversations.
- Participate in coaching certification, leader coaching, mentor coaching and/or peer coaching.
PEOPLE DEVELOPMENT AND PERFORMANCE MANAGEMENT:
- Creates and develops high performing, customer- centric district team.
- Initiates and encourages regional & national cross- functional collaboration to drive performance and fuel business results.
- Effective hiring, orientation, training, development & retention within the district
- Ensures required & timely use of CRM by all district Territory Managers, along with adherence to CRM Business Rules.
- Assesses and documents individual performance during mid-year/annual discussions with bi-annual coaching report in both CRM and SuccessFactors.
- Proactively recognizes high performance and manages low performers.
- Agent of change to support a culture of teamwork, continuous learning & growth mindset.
INTEGRATED CUSTOMER PLANNING:
- Assists in the development of Integrated Customer Plans (ICP), while working collaboratively with cross- functional partners to enable an agile customer centric business strategy and strategic alignment.
- Accountable for the implementation of ICPs, ensuring appropriate deployment of value-add offerings and use of recommended channels, programs and resources by the district team members.
- Actively provides feedback on brand strategy, campaigns, program offerings, opportunities and insights from customers and district team.
- Shares insights and information with appropriate cross-functional partners in a timely manner through appropriate channels.
- Builds effective customer-centric relationships with key customers and accounts in order to better understand their needs and seek feedback on BIAH programs, offerings and value propositions.
BUSINESS ACUMEN AND ACCOUNT MANAGEMENT:
- Drives profitability by understanding and thinking critically about business drivers, market conditions, trends and specific challenges relevant to the customer, sales team and market.
- Maintains/updates district/account plans and SWOT analysis and reviews with Territory Managers on a regular basis.
- Together with direct reports, Technical Service Veterinarians and Brand Teams; identifies new market/business opportunities and undertakes calculated risks, to drive BIAH business.
- Clever problem-solver, driving innovative solutions to address customer needs and responding to challenges.
- Proficient at quickly locating resources and utilizing them effectively and efficiently.
- Guides Territory Manager’s to create and maintain Territory Business plan and Account Business plans.
- Maintains customer business plans and activities for strategic accounts in CRM on a continuous basis.
- Participates in Key Account activities when required (tender process, contract negotiations, reviews and meetings).
- Continuously observes market dynamics and facilitates the necessary Territory Manager’s/Technical Service Veterinarian’s plan of action to address the changing landscape.
- Understanding of BIAH CRM tool to enable Territory Manager and cross-functional team in customer management.
LEADERSHIP:
- Communicates Our Focus (BI’s vision & strategic direction) while pro-actively managing Territory Managers awareness of their individual contribution to the overall business objectives.
- Effectively communicates information and shares insights with cross-functional partners (nationally, between districts, across species and with technical/marketing teams) in a timely manner and through appropriate channels.
- Contributes to, conveys and promotes a culture of customer-centricity, growth mindset and Our Behaviors @ BIAH and within district team.
- Drives continuous improvement & supports a learning environment where we share our success and learn from our mistakes.
- Performs all company business in accordance with all regulation (CAHI code of marketing practice, CASL legislation, BIAH compliance and policy guidelines).
This position is field-based.
Field-based roles require employees to be located in the area/region where their role is based to be close to our customers.Requirements
- Bachelor’s degree (Agriculture, Business or Science preferred areas of study).
- Very strong abilities in the following areas: leadership, coaching skills, teamwork, change management, people development, time management, verbal/written communication, analytical skills, customer and account planning, customer relationship management and commitment to deliver extraordinary customer experience.
- Minimum 3 years sales experience combined with 2+ years marketing or account management experience.
Total RewardsWe offer a competitive salary, generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.Visit https://www.boehringer-ingelheim.com/ca/careers/benefits-rewardsOur total rewards program reflects and recognizes employee contributions to the company. The salary range for this position is from $112,000 to $148,000. Performance, relevant experience and competency in the role is a key factor in driving compensation decisions.READY TO APPLY?Click the “Apply Now” button below to submit your application.We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted.Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process. If you require accommodation, we will work with you to meet your needs.DEADLINE FOR APPLICATIONSApplications for this position will be accepted until February 13, 2025Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested.
The content describes the responsibilities and requirements for the position of District Manager at Boehringer Ingelheim. The District Manager is responsible for leading a team of Territory Managers to achieve sales and customer satisfaction goals. Key responsibilities include achieving sales objectives, coaching team members, developing high-performing teams, implementing integrated customer plans, driving profitability, and demonstrating leadership qualities. The position requires a Bachelor’s degree and experience in sales, marketing, or account management. The salary range for the position is $112,000 to $148,000. The company offers a competitive salary, benefits, and development programs. Applications will be accepted until February 13, 2025.
