WCG International Consultants Ltd. – Bilingual Learning and Development Training Facilitator – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $65000 – 70000 per year

Job date: Wed, 21 May 2025 22:27:40 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation – Remote with regional travel requirementsTravel Expectations: Within Ontario as required in to order to facilitate and deliver in person trainings at different centre locations across OntarioLike WCG, you believe in the power of work. As a Learning and Development Training Facilitator, you’ll provide facilitated learning sessions to staff of Employment Ontario Program across the SSM model. You will inspire, educate, and support Service Provider Staff with understanding program processes, policies, systems and best practices. As a Training Facilitator you will use techniques that are suitable for a variety of learning styles and the learning environment works effectively for clients of all skill, education, and experience levels.In this role, you will work the Learning and Development team and collaborate with key collaborators to cultivate a culture of continuous learning and development that builds skills and improves performance.What you’ll do

  • Deliver training to employees using a variety of instructional techniques, develop and optimize tools to cater to a wide array of learning needs (auditory, visual, kinesthetic)
  • Maintain excellent relationships with all stakeholders (service provider partners, local employers, etc.) to ensure ongoing satisfaction, network cohesion, positive organizational outcomes)
  • Facilitate virtual and in person workshops using a variety of techniques to support individual learning styles
  • Deliver workshop content that is focused and relevant to the needs of the Service Provider Staff attending and in a manner that engages, motivates, and informs
  • Develop content with learning objectives and aligning them with cultural, performance and process changes
  • Identify best practices, key areas of new learnings and provide recommendation for new approaches
  • Develop a strong understanding of WCG and Employment Ontario’s contract, guidelines, policies, and procedures
  • Actively seek new methods of training development and facilitation to ensure that training development and facilitation continues to evolve
  • Make recommendations for changes and improvements to learning and development processes

QualificationsWhat you bring

  • Bilingual (French/English)
  • Two (2) or more years’ experience in workshop facilitation, corporate training, or employment counselling/advising experience or a related field
  • Experience working with learning management systems with a focus on adult education or training
  • Experience in adult education in an e-learning environment with deep subject-matter knowledge
  • Must have the flexibility to travel to attend in-person training, in key locations in Toronto, Peel Region, York Region and Ottawa
  • Organizational skills and a positive attitude are important qualities for the Workshop Facilitator
  • Strong digital literacy including social media and Microsoft Office Suite, and experience using technology in workshop delivery (e.g., Microsoft teams, webinars, etc.)
  • Knowledge of the local labour market, community resources & government social service programs
  • Knowledge of job search techniques, career development, and issues relating to the unemployed
  • Solid understanding of confidentiality and other professional codes of conduct
  • Employment is conditional on obtaining a criminal record check

Preferred Criteria

  • Certified Career Development Practitioner (CCDP)

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $65,000 – $70,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICWCGEOSUPPWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Diva International Inc. – eCommerce Specialist – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Thu, 22 May 2025 03:05:09 GMT

Job description: Diva International Inc. (“DIVA”) is looking for an eCommerce Specialist. This role is pivotal in driving the success of DIVA’s e-commerce operations, with a focus on enhancing the online shopping experience, increasing website performance, and fostering customer loyalty. If you are data-driven, detail-oriented, highly organized, and passionate about purpose-driven business, this role is for you! You thrive in a collaborative environment, can juggle multiple priorities with ease, and have a deep enthusiasm for wellness and sustainability.The role allows for remote work in Ontario, Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada.About Us:Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of sustainable period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change and bringing sustainability to the forefront of new period care innovation.
We are DIVA. Your conscious cycle care partner.Responsibilities:

  • Site Management: implement and maintain best practices for web content to align with our brand guidelines, UX/UI standards, and overall strategy.
  • Content Management : Create and update website content, including product pages, landing pages, banners, and homepage layouts.
  • Digital Marketing Collaboration: Develop and execute the e-commerce promotional calendar in collaboration with the Marketing team, including launches, campaigns, and promotions.
  • Performance Optimization: Monitor and analyze website metrics, customer behavior, and campaign performance to identify opportunities for improvement.
  • SEO Optimization: Write engaging and SEO-optimized meta descriptions to improve searchability and sales conversions, Report on SEO site performance.
  • Inventory & Trade Support: Coordinate with production and fulfillment teams to flag and resolve risks related to inventory, shipping, and aged stock.
  • Trend Monitoring: Stay up-to-date with e-commerce trends and emerging technologies, recommending actionable strategies to maintain a competitive edge.
  • Campaign Performance & Reporting: Collaborate with the E-Commerce Director to strategize, execute, and track campaigns.
  • Work in accordance with the Diva International Inc. Quality Policy and B Corp set of standards.

Qualifications:

  • Bachelor’s degree in Business, Marketing, E-commerce, or a related field preferred.
  • 2–4 years of experience in E-commerce or a similar role, with expertise in Shopify or Shopify Plus.
  • Strong analytical skills with a proven ability to interpret data and apply insights to improve performance.
  • Can take ownership of a project, prioritize effectively and drive the project through to completion.
  • Excellent communication skills, with the ability to manage multiple stakeholders and projects simultaneously.
  • Strong and creative problem-solving skills with a desire for continuous improvement.
  • Bonus: Proficient in basic HTML, Klayvio , Adobe Creative Suite (Photoshop, Indesign, Illustrator) and ads manager.

About Our Hiring Process:
Does this sound like great fit for you? We would love to hear from you.You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.Why work at Diva International?
As a Certified B Corp and remote-first workplace, our internal work-life rhythm and processes are guided by a purposeful intention to operate differently; in an inclusive mindset that encourages employee input, creativity, and collaboration.At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at if you require accommodation. Information related to accommodation requirements will be addressed confidentially.Powered by JazzHR

Sr. Analyst, Digital Content Execution, BK, Canada – Restaurant Brands International – Toronto, ON

Company: Restaurant Brands International

Location: Toronto, ON

Expected salary:

Job date: Sun, 25 May 2025 01:18:51 GMT

Job description: Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.Job Summary:
We are seeking a detail-oriented and tech-savvy Digital Content & Execution Sr. Analyst to lead the execution of content and promotional initiatives across all digital ordering platforms. This role is responsible for the end-to-end management of menu item launches, promotional offers, and digital marketing campaigns across multiple channels including POS systems, mobile apps, third-party delivery aggregators, and kiosks. The ideal candidate has a strong background in digital content management and a passion for seamless customer experiences in the food service industry.Key Responsibilities:
Content Management & Launch ExecutionOwn the launch process for all new menu items and value offers across the entire restaurant system’s POS platforms.Coordinate and manage menu updates across digital channels, including:Third-party delivery platforms (e.g., Uber Eats, DoorDash, Skip)Mobile app (via Sanity CMS)Self-service kiosks (in collaboration with Tillster)Digital Campaign ManagementExecute calendar-based digital campaigns, ensuring timely deployment across all platforms.Manage and monitor promotional campaigns on third-party delivery aggregators, including:Campaign planning, execution and testingPerformance tracking and optimizationChannel OptimizationContinuously optimize digital ordering and menu presentation across:Third Party Delivery PlatformsMobile AppKiosksCollaborate cross-functionally to enhance user experience and drive sales conversion on each platformQualifications:

  • 2+ years of experience in digital content management, eCommerce, or digital marketing—preferably in the restaurant, retail, or hospitality industry.

Familiarity with content management systems (e.g., Sanity), POS systems, and third-party delivery platforms.Strong project management and organizational skills with an ability to manage multiple launches and campaigns simultaneously.Excellent communication and cross-functional collaboration abilities.Ability to work in a fast-paced, deadline-driven environment#BurgerKingBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Summary:

Restaurant Brands International Inc. (RBI), a leading global quick service restaurant company with nearly $45 billion in annual sales and over 32,000 locations, aims to build beloved restaurant brands like TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. RBI is committed to sustainability and community support through its Restaurant Brands for Good initiative.

Job Opportunity:
RBI is looking for a Digital Content & Execution Sr. Analyst to manage content and promotional initiatives across digital ordering platforms.

Key Responsibilities:

  • Oversee the launch of new menu items and promotions on various platforms (POS systems, mobile apps, etc.).
  • Coordinate menu updates and manage digital campaigns.
  • Optimize digital ordering experiences and enhance sales conversion.

Qualifications:

  • 2+ years of experience in digital content management or related fields, preferably in the food service industry.
  • Familiarity with content management systems and delivery platforms.
  • Strong project management and communication skills.

Benefits:
RBI offers progressive benefits focused on wellness, including parental leave, telemedicine, and mental health support. RBI is an equal opportunity employer, committed to diversity and accommodation for those with disabilities.

WCG International Consultants Ltd. – Bilingual User Support Representative – Ottawa, ON

Company: WCG International Consultants Ltd.

Location: Ottawa, ON

Expected salary: $48142 per year

Job date: Thu, 22 May 2025 22:42:27 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote, Eastern Provinces (Quebec & Ontario)The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.What you’ll do

  • Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
  • Liaise with claims team to resolve claims related issues
  • Engage in active listening with callers and confirm or clarify information
  • Document participant claims inquiries
  • Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
  • Identify and troubleshoot technical difficulties
  • Password resets
  • Log issues in ticketing system

QualificationsWhat you bring

  • Bilingual – English & French
  • Flexibility in work hours Monday – Friday (operational across all time zones across Canada)
  • Experience in customer service, call center or help desk
  • Strong digital literacy skills and ability to navigate unfamiliar software
  • Quiet distraction free workspace
  • Excellent communication and active listening skills
  • Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $48,142 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGWORKBCKELWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual Administrative Assistant – Contract Management – Ottawa, ON

Company: WCG International Consultants Ltd.

Location: Ottawa, ON

Expected salary: $50000 – 55000 per year

Job date: Thu, 22 May 2025 22:45:39 GMT

Job description: Description de l’entrepriseWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Description du posteAbout the roleLocation: Remote – OttawaTravel Expectations: Within Ottawa and surrounding region as requiredLike WCG, you believe in the power of work, As an Administrative Assistant on the Contract Management team, you’ll play an integral role in supporting the Contract Management team with a range of responsibilities including the coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You’ll bring exceptional technical skills, resourcefulness, business experience, and work independently and with the organizations internal and external stakeholders. You will also prepare and analyze reports, continually improve systems and processes to maximize program efficiency, effectiveness and productivity for enhanced client outcomes.What you’ll do

  • Perform administrative tasks and provide general support for the Contract Management team
  • Draft communications to external partners in both official languages
  • Coordinate logistics and provide administrative support for events (in-person and virtual)
  • Organize file management and improve efficiencies in document storage infrastructure
  • Prepare and analyze reports and share with the appropriate team members
  • Contribute to continuous improvement efforts by supporting and assisting the Contract Management team with efficiency and effectiveness initiatives
  • Work to continually improve organizational systems and process to maximize program efficiency, effectiveness, and productivity in support of enhanced client outcomes
  • Review reporting and monitor performance and contractual compliance
  • Act as the internal contact and maintain key partner contacts database and relationships
  • Liaise with key collaborators on behalf of the organization

QualificationsWhat you bring

  • Bilingual (English and French)
  • 3+ years’ experience in office management or administration
  • Previous experience in a service-related industry; experience in Employment Services an asset
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Excellent customer service, diplomacy, and interpersonal skills
  • Able to maintain composure during difficult and high-pressure situations
  • Must be able to work independently with minimal supervision
  • Excellent communication skills
  • Above average administrative and organizational skills
  • Solid problem solving, prioritizing, and multi-tasking skills
  • Strong digital literacy including social media and advanced Microsoft Office skills, with a focus on Excel
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal
  • record check
  • Flexibility: able to work in different locations and travel across Ottawa and surrounding region

For complete job requirements, see the full Job DescriptionInformations supplémentairesWhat we offer

  • Competitive salary of $50,000 – $55,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

IICWCGEOOTT#LI-HybridWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual User Support Representative – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $48142 per year

Job date: Thu, 22 May 2025 22:31:01 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote, Eastern Provinces (Quebec & Ontario)The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.What you’ll do

  • Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
  • Liaise with claims team to resolve claims related issues
  • Engage in active listening with callers and confirm or clarify information
  • Document participant claims inquiries
  • Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
  • Identify and troubleshoot technical difficulties
  • Password resets
  • Log issues in ticketing system

QualificationsWhat you bring

  • Bilingual – English & French
  • Flexibility in work hours Monday – Friday (operational across all time zones across Canada)
  • Experience in customer service, call center or help desk
  • Strong digital literacy skills and ability to navigate unfamiliar software
  • Quiet distraction free workspace
  • Excellent communication and active listening skills
  • Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $48,142 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGWORKBCKELWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual User Support Representative – Windsor, ON

Company: WCG International Consultants Ltd.

Location: Windsor, ON

Expected salary: $48142 per year

Job date: Thu, 22 May 2025 22:23:01 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote, Eastern Provinces (Quebec & Ontario)The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.What you’ll do

  • Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
  • Liaise with claims team to resolve claims related issues
  • Engage in active listening with callers and confirm or clarify information
  • Document participant claims inquiries
  • Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
  • Identify and troubleshoot technical difficulties
  • Password resets
  • Log issues in ticketing system

QualificationsWhat you bring

  • Bilingual – English & French
  • Flexibility in work hours Monday – Friday (operational across all time zones across Canada)
  • Experience in customer service, call center or help desk
  • Strong digital literacy skills and ability to navigate unfamiliar software
  • Quiet distraction free workspace
  • Excellent communication and active listening skills
  • Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $48,142 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGWORKBCKELWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCG International Consultants Ltd. – Bilingual User Support Representative – Sudbury, ON

Company: WCG International Consultants Ltd.

Location: Sudbury, ON

Expected salary: $48142 per year

Job date: Thu, 22 May 2025 22:26:05 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.Job DescriptionAbout the roleLocation: Remote, Eastern Provinces (Quebec & Ontario)The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.What you’ll do

  • Respond to inquiries ranging from claims questions to first tier technical issues from users via phone and Secure Message
  • Liaise with claims team to resolve claims related issues
  • Engage in active listening with callers and confirm or clarify information
  • Document participant claims inquiries
  • Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure all messages are responded to and tickets resolved
  • Identify and troubleshoot technical difficulties
  • Password resets
  • Log issues in ticketing system

QualificationsWhat you bring

  • Bilingual – English & French
  • Flexibility in work hours Monday – Friday (operational across all time zones across Canada)
  • Experience in customer service, call center or help desk
  • Strong digital literacy skills and ability to navigate unfamiliar software
  • Quiet distraction free workspace
  • Excellent communication and active listening skills
  • Employment conditional on obtaining a criminal record check and federal Reliability Status Security Clearance

For complete job requirements, see the full Job Description .Additional InformationWhat we offer

  • Competitive salary of $48,142 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGWORKBCKELWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.