Rakuten Kobo – Software QA Intern (Summer – Toronto) – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 16 May 2025 06:05:26 GMT

Job description: Job Description:Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo is looking for a QA Engineer Intern to join our amazing eReader team! You will be joining one of our development teams to deliver awesome new features for our many users to enjoy.Our engineers are enthusiastic and operate across the development spectrum, from front-end to back-end to CI/CD and infrastructure. We take full responsibility for our work, from requirements gathering and solutioning, to implementation and testing, to deploying and monitoring how our code behaves in front of real customers. This is an excellent opportunity for a recent graduate eager to start a career in software testing and quality assurance.The QA Engineer Co-op will work with the delivery team made up of software engineers, product manager, designers and take an active part in delivering high quality software to Rakuten Kobo’s users.Responsibilities:

  • Break things (on purpose!) – Test software to uncover bugs before users do.
  • Be the quality champion – Ensure every feature is polished, functional, and user-friendly.
  • Get creative with edge cases – Think outside the box to find unexpected failures.
  • Team up with developers – Collaborate to squash bugs and improve code quality.
  • Document like a detective – Log detailed, reproducible bug reports.
  • Learn & grow – Get hands-on experience with cutting-edge testing tools.

Required:

  • Enrolled student of computer science, business informatics or a similar study program
  • Innovative thinking and persistent working methods
  • A passion for software development and delivery
  • Have a desire to work in a team but also be self-organizing enough to be able to work on a task independently

Nice to haves:

  • Experience developing and executing test cases
  • Technically skilled is an asset

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Four extended long weekends in the summer
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/#RKIND

Rakuten Kobo – Business Operations Intern – Content QA – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Thu, 15 May 2025 05:45:07 GMT

Job description: Job Description:Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for a Business Operations Intern, Content QA to join our Business Operations team. The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.Reporting to the Business Operations Analyst – Content QA, the Business Operations Intern, Content QA position acts as the first level triage for most inbound ebook-related and audiobook issues, including investigation of metadata and content processing failures, and incoming requests from customers and partners. This position is also responsible for supporting the creation and maintenance of relevant documents and help articles as related to their functional area. They may also assist in creating relevant publisher help centre content and testing incoming content from publishers or updated Kobo eReader and app software. This role is specifically responsible for providing support for epub and audiobook files (identifying HTML, CSS, and other epub-specific issues) as well as monitoring and resolving inbound requests from internal teams, publishers, and customers.Responsibilities Include:Front-line support

  • Identify HTML and CSS issues in epub files.
  • Triage incoming tickets for eBooks and audiobooks area.
  • Investigate, troubleshoot, solve or escalate ebooks and audiobooks; first step tickets as required, from functional area or as assigned/delegated.

Data Collection

  • Review and analyze recurring issues and communicate recommendations based on findings as directed by the Business Operations Analyst.
  • Share information as requested to client teams, development and delivery teams, content management, and external vendors on the investigation and resolution of bugs.

Documentation

  • Maintain ebook-related and audiobook-related process documentation as requested by Business Operations Analyst.

Project Support

  • Support Business Operations Analyst and larger team with projects on an ad-hoc basis and as available/directed.
  • Assisting with research into digital publishing standards and topics.
  • Assisting with testing ebook and audiobook’s performance on Kobo’s ecosystem and troubleshooting potential errors. ​

The Skillset:Required:

  • Post-secondary education ideally with a focus on publishing or book selling programs or work and/or project experience in the realm of digital media/content, or other books related experience (experience working at a bookstore, running a book blog/Bookstagram/BookTube, BookTok, etc.).
  • A strong interest in digital media, books, and technology – if it is your heart’s desire to be an editor, you are not going to have much fun. But if it is a potent mix of technology and books, you are in the right place.
  • General understanding of the book industry (ISBNs, ONIX files, .epub formats, etc.).
  • Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table).
  • Detail and task-oriented, with strong research and organizational skills.
  • Flexibility and ability to juggle many projects and priorities simultaneously.
  • Strong communication skills: you have the ability to compose a professional email and handle ongoing communication with external parties regarding technical issues, you aren’t afraid to ask questions or follow up on action items or requests for information.
  • Experience with the Kobo ecosystem: you have read a book from Kobo, know how our apps and devices work, and are familiar with our reading experience.

Nice to Haves:

  • Specific knowledge of ebooks, audiobooks, and/or .epubs.
  • Experience working with HTML, CSS and Zendesk.
  • Experience working with XML languages.
  • Fluency in another language.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Four extended long weekends in the summer
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/#RKIND

Social Media Specialist – CEO and Employer Branding (1 year contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Sat, 03 May 2025 23:47:57 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a dynamic and strategic Social Media Specialist to dedicatedly work on Kobo’s CEO thought leadership and Employer Branding programs. Reporting to the Senior Manager, Social Media, this role will be responsible for developing and executing social media strategies for the North American market. The ideal candidate will be a skilled communicator, a creative storyteller, and a proactive community builder with a strong understanding of social media platforms and experience with thought leadership programs at large.Key Responsibilities:

  • CEO Thought Leadership Program Execution: Develop and implement the CEO thought leadership social media strategy in the US and Canadian markets. This includes content creation, scheduling, community management, and performance monitoring to support CEO’s online presence and Kobo’s overall brand.
  • Content Curation: Identify and curate relevant industry news, trends, and proactively map out ongoing conversations online to build out recommendations for the brand’s participation wherever relevant.
  • Event Content Activation: Coordination for events sourced/confirmed by the PR team/CEO. Attend (when necessary) and capture & develop content for social media from the events.
  • Employer Branding Initiatives: Partner with the Talent Acquisition Team to develop and execute social media campaigns that showcase Kobo’s company culture, values, and employee benefits. Highlight employee stories, career opportunities, and company achievements to attract top talent.
  • Internal Stakeholder Collaboration: Serve as primary point of contact for Employee Resource Groups (ERGs), Employee Experience (EE), Corporate Social Responsibility (CSR), and Talent Acquisition teams. Develop and maintain a social media calendar to promote internal initiatives, company culture, and employer branding efforts.
  • Content Calendar Management: Maintain and update the social media

content calendar, ensuring a consistent flow of engaging and relevant content
across all assigned platforms. * Content Scheduling & Publishing: Schedule and publish social media contentacross various platforms using social media management tools. * Performance Tracking & Reporting: Track and analyze social mediaperformance metrics, providing regular reports to the social media team on key
performance indicators (KPIs). * Stay Up to Date on Industry Trends: Stay informed about the latest socialmedia trends, best practices, and platform updates, particularly as they relate
to LinkedIn and Threads, and CEO/Executive branding. * Agency Coordination & Communication: Serve as a key point of contact forexternal social media agencies as necessary, facilitating communication,
providing feedback on creative assets, and ensuring timely delivery of projects.Requirements

  • A minimum of 5 years of experience in social media management, preferably with experience in executive branding or employer branding.
  • Proven experience in executing social media campaigns on platforms including but not limited to IG, FB, LI, TikTok, YouTube, Threads
  • Proven experience in agency coordination, admin processes, social media reporting and maintaining and executing social media content calendars
  • Bachelor’s degree in marketing, Communications, English, or a related field.
  • Excellent writing, editing, and communication skills.
  • Strong understanding of social media analytics and reporting.
  • Experience working with C-level executives is a plus.
  • Preferred: Coursework or certifications in social media marketing or related fields.
  • Preferred: Strong interest in the bookish community and online reading trends.
  • Familiarity with social media management and analytics tools like Sprout
  • Social/Hootsuite.
  • Preferred: Located in the Toronto GTA area.

Communication Skills

  • Strong written and verbal communication skills, with the ability to present complex
  • concepts in a clear and engaging way.
  • Confidence in public speaking and presenting to various audiences, including
  • internal teams and external stakeholders.
  • Excellent English skills (verbal and written)

Mindset And Attributes

  • Highly detail-oriented and organized, with a proactive and positive approach to
  • identifying and solving challenges.
  • Comfortable working in a fast-paced environment with shifting priorities.
  • A natural collaborator who thrives on teamwork and cross-departmental
  • communication.
  • Open to feedback and eager to contribute to the continuous improvement of
  • processes and materials.
  • Creative, curious, and critical thinker. Constantly searching for new approaches.

The Perks:

  • Flexible hours and hybrid remote working environment
  • 4 extended long weekends in the summer
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/#RKIND

Job Summary: Social Media Specialist at Rakuten Kobo Inc.

Company Overview:
Rakuten Kobo Inc. promotes a casual start-up atmosphere where work/life balance is prioritized. The company seeks innovative, passionate employees to help enhance reading experiences.

Role Overview:
The Social Media Specialist will focus on the CEO’s thought leadership and employer branding efforts in North America. Reporting to the Senior Manager of Social Media, this role involves creating and executing social media strategies, content curation, event coverage, and collaboration with various internal teams.

Key Responsibilities:

  • Implement social media strategies related to the CEO’s presence.
  • Curate industry-related content to engage with online conversations.
  • Coordinate and capture content from events.
  • Work with Talent Acquisition to promote company culture through social media.
  • Maintain a content calendar and schedule posts across platforms.
  • Analyze performance metrics and report on KPIs.
  • Manage relationships with external social media agencies.

Requirements:

  • 5+ years in social media management, ideally with executive and employer branding experience.
  • Proficient in social media platforms (IG, FB, LI, TikTok, YouTube, Threads).
  • Strong writing, editing, and communication skills.
  • Experience with social media analytics and reporting.
  • Bachelor’s degree in a related field preferred.
  • Interest in the book community is a plus.

Personal Attributes:

  • Detail-oriented, organized, proactive, and adaptable.
  • Strong collaboration skills and openness to feedback.
  • Creative thinker continuously seeking new strategies.

Perks:

  • Flexible hours and hybrid work options.
  • Extended long weekends in summer.
  • Dog-friendly office environment.

General Info:
Rakuten Kobo Inc. is part of a global ecommerce group and is committed to equal opportunity in hiring practices. Accommodations for candidates with disabilities are available upon request.

Note: Be cautious of fraudulent job offers; Rakuten does not request money during recruitment.

Community Management Specialist (1 year contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 02 May 2025 04:04:03 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a highly engaged and insightful Community Management Specialist to support the Social Media Team in fostering positive relationships with online bookish strategies. Reporting to the Senior Manager, social media, the Community Management Specialist will actively monitor conversation, engage with users, and analyze community trends to identify opportunities for Kobo to connect with readers and improve their experience. They will have the opportunity to contribute to the development of community engagement strategies, create engaging content, and provide data-driven recommendations to enhance Kobo’s presence in the online bookish world.

  • Community Monitoring & Engagement: Actively monitor online communities on platforms like Reddit, Instagram, Threads, and Goodreads for conversations related to Kobo, eReading, and bookish topics. Engage with users by responding to comments, answering questions, and participating in relevant discussions.
  • Content Creation & Curation: Develop and curate engaging content for social media channels that resonates with the bookish community, including posts, stories, and interactive content.
  • Insight Generation & Reporting: Analyze community discussions and social media data to identify key trends, user sentiment, and emerging opportunities. Prepare regular reports and presentations summarizing findings and providing actionable recommendations to the Social Media team.
  • FAQ & Documentation Management: Develop and maintain FAQs and other relevant documentation to address common questions and concerns from the community on social media platforms. Ensure information is accurate, up-to-date, and easily accessible.
  • Cross-Functional Collaboration: Collaborate with the Customer Care, Product, and Marketing teams to share community insights and contribute to the development of strategies that improve the customer experience and drive business growth.
  • Campaign Support: Assist in the execution of social media campaigns by monitoring community feedback, identifying potential issues, and providing support to the Social Media team.

Requirements:

  • 3-5 years of experience in community management, preferably for a D2C brand in the tech or consumer lifestyle sectors.
  • Proven experience managing online communities on platforms like Reddit, Instagram, Threads, and Goodreads.
  • Bachelor’s degree in Marketing, Communications, English, or a related field.
  • Preferred: Coursework or certifications in social media marketing or community management.
  • Preferred: Strong interest in the bookish community and online reading trends.
  • Analytical skills with the ability to translate community data into actionable insights.
  • Familiarity with social media management and analytics tools like Sprout Social/Hootsuite.
  • Preferred: Located in the Toronto GTA area.

Communication Skills

  • Strong written and verbal communication skills, with the ability to present complex concepts in a clear and engaging way.
  • Confidence in public speaking and presenting to various audiences, inclduing internal teams and external stakeholders.
  • Excellent English skills (verbal and written)

Mindset and Attributes

  • Highly detail-oriented and organized, with a proactive and positive approach to identifying and solving challenges.
  • Comfortable working in a fast-paced environment with shifting priorities.
  • A natural collaborator who thrives on teamwork and cross-departmental communication.
  • Open to feedback and eager to contribute to the continuous improvement of processes and materials.
  • Creative, curious, and critical thinker. Constantly searching for new approaches.

The Perks:

  • Flexible hours and hybrid remote working environment
  • 4 extended long weekends in the summer
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/#RKIND

Job Summary for Community Management Specialist at Rakuten Kobo Inc.

Company Overview:
Rakuten Kobo Inc. offers a casual startup environment and prioritizes work/life balance, aiming to inspire passion and growth among employees. The company’s mission is to enhance reading experiences.

Role Overview:
The Community Management Specialist will support the Social Media Team by fostering positive online interactions around book-related topics. Reporting to the Senior Manager of Social Media, the specialist will monitor community discussions, engage with users, create content, and analyze trends to enhance Kobo’s online presence.

Key Responsibilities:

  • Community Monitoring & Engagement: Engage with users on platforms like Reddit, Instagram, Threads, and Goodreads.
  • Content Creation & Curation: Develop engaging social media content for the bookish community.
  • Insight Generation & Reporting: Analyze discussions and data for trends and prepare reports with recommendations.
  • FAQ & Documentation Management: Maintain accurate FAQs and other documentation for community queries.
  • Cross-Functional Collaboration: Work with Customer Care, Product, and Marketing teams to improve customer strategies.
  • Campaign Support: Assist with social media campaigns by monitoring feedback and assisting the team.

Requirements:

  • 3-5 years of experience in community management, ideally in D2C tech or consumer lifestyle brands.
  • Familiarity with social platforms (Reddit, Instagram, Threads, Goodreads).
  • Bachelor’s degree in Marketing, Communications, or related fields.
  • Preferred coursework in social media marketing/community management, and an interest in reading trends.
  • Proficient in data analysis and familiar with tools like Sprout Social or Hootsuite.
  • Strong communication skills in English.

Personal Attributes:

  • Detail-oriented, organized, proactive, and adaptable in a fast-paced environment.
  • Collaborative, open to feedback, and a creative thinker.

Perks:

  • Flexible hours and hybrid remote work.
  • Extended long weekends in summer.
  • Dog-friendly office.

Additional Information:
Kobo, headquartered in Toronto and owned by Rakuten, is a leading global ecommerce company that offers over 6 million eBooks and audiobooks. The organization values diversity and inclusivity and provides accommodations during the recruitment process.

Marketing Coordinator, Audio & Subscriptions – 12 month contract – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Wed, 30 Apr 2025 04:00:49 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for a Marketing Coordinator to join our Audiobooks and Subscription team as a contractor for 12-months starting July 2025. The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.Reporting to the Director, Audiobooks and Global Subscriptions, the Marketing Coordinator will support the curating and planning of our audiobook and subscription storefronts, the tracking and analyzing of core KPI’s, and the development of internal reports. It will also support our contact with publishers and help create reporting for them.The Marketing Coordinator will support in the development of marketing plans for new services and/or new country launches and promotions. You will collaborate with various teams to continuously improve our core KPI’s and support our content teams to drive the best possible content curation. All aimed at delivering a best-in-class consumer experience of our subscription services.The Person:

  • You have a keen attention to detail and are action oriented.
  • You are a multi-tasker with great time management skills.
  • You enjoy collecting, analyzing, and presenting data and information.
  • You are eager to take on new challenges and learn new skills daily.
  • Proficient communication skills.
  • You love to learn and research new trends and customer behaviours.

Responsibilities Include:

  • Assisting with audiobook and subscription merchandising and promotion execution.
  • Maintain the audiobook content calendar and store planners.
  • Perform store audits and regular quality assurance of the audiobook and subscriber customer experience.
  • Utilize data analytics platforms (ex. Google Analytics, Tableau, etc.) to report on business performance.
  • Support internal reporting in various forms.

The Skillset:Required:

  • Must possess good communication skills and be comfortable liaising with multiple teams and internal stakeholders on a daily basis.
  • Proficient in Microsoft Excel and Google Analytics for data analysis.
  • Experience with presenting data/results with clear analysis and conclusions to groups.
  • Creative, curious, and critical thinker, constantly searching for and tapping into new opportunities to impact and achieve success metrics and KPI targets.

Nice to Haves:

  • Experience with eCommerce, subscriptions and/or digital marketing.
  • Affinity and experience with Audiobooks.
  • Post-secondary education focusing on Marketing.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Dog friendly office
  • Four extended long weekends in the summer

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/#RKIND

Job Summary for Marketing Coordinator at Rakuten Kobo Inc.

Company Overview:
Rakuten Kobo Inc. offers a casual working environment and highly values work/life balance, aiming to inspire innovation and creativity among employees.

Position:

  • Role: Marketing Coordinator (Contract for 12 months, starting July 2025).
  • Team: Audiobooks and Subscription team, reporting to the Director of Audiobooks and Global Subscriptions.

Key Responsibilities:

  • Support curation and planning of audiobook and subscription storefronts.
  • Track and analyze core KPIs.
  • Develop internal reports and assist in communication with publishers.
  • Contribute to marketing plans for new services and promotions.
  • Collaborate with teams to enhance core KPIs and content curation.

Ideal Candidate:

  • Detail-oriented, action-oriented, and skilled in multitasking.
  • Proficient in data analysis and communication.
  • Eager to learn and stay updated on trends in customer behavior.

Required Skills:

  • Strong communication, Microsoft Excel, and Google Analytics proficiency.
  • Experience in presenting data clearly.
  • Creative thinker with a focus on achieving success metrics.

Preferred Qualifications:

  • Background in eCommerce, subscriptions, or digital marketing.
  • Interest in audiobooks.
  • Post-secondary education in Marketing.

Perks:

  • Flexible hours and hybrid work environment.
  • Dog-friendly office.
  • Four extended weekends in summer.

Additional Information:

  • Rakuten Kobo Inc. is an equal opportunity employer and offers accommodations for candidates with disabilities.
  • Caution against fraudulent job offers.

For more details, visit the official Rakuten employment alert page.

Rakuten Kobo – UX Research Intern (6 month contract) – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 25 Apr 2025 07:53:29 GMT

Job description: Job Description:Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for a UX Research Intern to join our Research Team for a 6-month contract! The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.Reporting to the Senior Research Manager, the intern will provide crucial support to our research team across a variety of tasks, contributing to the successful execution of research projects from inception to completion.The Person:Do you love reading? Are you curious, enthusiastic, and willing to learn? Do you enjoy working with others and are you ready to put your knowledge and skills to the test in solving real world problems for 35 million users spread across the planet? If you answered yes to the above, we can’t wait to meet you!The Skillset:Required:

  • Bachelors Degree
  • Previous experience conducting quantitative or qualitative research, either in a school or work setting
  • Interest in research methodologies and data analysis
  • Outstanding verbal and written communication skills
  • Excellent problem solving, critical thinking and analytical skills
  • Proactive, “can do” attitude
  • High attention to detail: ability to balance overall project goal with key milestones and tasks
  • Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel
  • Self-starter with superior organization skills who thrives in a deadline driven environment
  • Ability to juggle multiple projects and diplomatically respond to conflicting needs

Nice to Haves:

  • Post-Graduate Certificate – Research Analyst
  • Experience extracting, preparing, and analyzing data sets
  • Experience using SAS, SQL, Python, R, or other similar software.
  • Experience with UserTesting
  • Experience with survey platforms like Qualtrics or SurveyMonkey

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/#RKIND

Rakuten Kobo – Product Management Intern – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 25 Apr 2025 03:48:29 GMT

Job description: Job Description:Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Our Product team is searching for an enthusiastic Product Management Intern who can help shape the way customers interact with our products and services. The ideal candidate has experience working on technical products, with experience in driving growth and retention, and is passionate about doing right by our customers. You are diligent, exhibit exceptional attention to detail, and are a strong communicator. You will be part of a diverse and collaborative environment and a key point of contact for R&D teams taking products from idea to reality. Your day-to-day tasks include research, writing various product documentation, helping execute on various initiatives on our roadmap, reporting and analyzing product performance for continuous improvements. If you’re driven, analytical, creative, organized, adaptable, performance-focused, and able to deliver high-quality work within a fast-paced environment, we want to hear from you.This role is an internship in our Reading Experience team. You may also work with other product managers on special initiatives.Even if you do not have experience in product but are looking to make a pivot into product management and have experience that can apply to the responsibilities, we’d love to hear from you.Key Responsibilities:

  • Help and participate in user research in collaboration with the product and design team.
  • Collaborate on initiatives; write high-level requirements and work with business stakeholders to agree on the scope of an initiative related to your product.
  • Monitor, analyze and report on the performance of your product
  • Communicate the status of current initiatives and keep teams informed of progress
  • Review research, customer feedback channels, and product analytics, seeking problems to solve for users and opportunities to improve your product.

The Skillset:Required:

  • Experience working in digital consumer products a plus.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to convey insights from complex analysis to non-technical business users at varying levels of quantitative familiarity.
  • Technical experience and curiosity.
  • Experience working in an Agile software development environment.
  • Outstanding organizational skills, self-motivated, creative problem solver with a high attention to detail.
  • Dedication to continual self-improvement and learning.
  • A love of reading, obviously

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/#RKIND

Email Marketing Manager – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 03:36:09 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for an Email Marketing Manager to join our CRM team. The CRM team is focused on growing the email channel revenue by implementing new and innovative marketing strategies to provide our readers with engaging communication and content, increase engagement and build loyalty across our entire customer base.The Email Marketing Manager will play an essential role in creating and delivering effective email campaigns and programs that support strategic business goals and demonstrate Kobo’s CRM practice as a world-class centre of excellence.Reporting to the Senior Manager, CRM – this person will be responsible for executing campaigns and measuring performance across email, push and new channels such as SMS. They will create, implement, and optimize the customer lifecycle journey with a focus on conversion as well as engagement driving long term retention. The Email Marketing Manager will have broad exposure to various areas within Kobo and will work cross-functionally with key teams in the execution process such as Analytics, Content Sales, Creative, Marketing Delivery, and R&D.The Person:

  • You have a proven track record for success in building email and push campaigns that increase engagement and conversion
  • You are excited about data and building campaigns and programs that improve KPIs and solve customer problems
  • You have a keen attention to detail and are action-oriented, working and leading your team
  • You are a strong collaborator and team player who has experience working cross functionally with many other departments
  • You continually stay informed of the latest developments in privacy regulations, email and push best practices and benchmarks

Key ResponsibilitiesSupport the Senior Manager, CRM in delivering our annual Revenue targets by:

  • Manage email & push campaign calendar; working cross functionally with departments such as Content Sales, Direct Device and others to highlight our best performing content and devices.
  • Manage and deliver bespoke projects through the entire campaign process end to end, working with Creative, Marketing Delivery and Analytics, ensuring best in class creative, sound data logic and streamlined execution.
  • Manage quarterly AB testing plan and process. Working closely with execution teams to maintain an always on testing approach.
  • Run reports to assess campaign performance, provide campaign analysis and insights, and recommend tactics for internal and external stakeholders.
  • Managing the Push channel and help us grow this revenue stream year on year

The Skillset Required

  • 3-5 years experience in B2C marketing, ideally in e-commerce or consumer technology – focused on developing and delivering email and push marketing campaigns
  • Understanding of lifecycle marketing, segmentation models and test & learn strategies to drive customer value and elevate personalization efforts
  • Strong analytical and data-driven marketing techniques and proven experience utilizing personalization, segmentation and A/B testing
  • Highly detail-oriented with strong project management and communication skills – proven ability to own and execute on several projects at once and deliver results
  • Exceptional communication skills, both written and oral presentation
  • Experience with data analytics platforms (ex. Google Analytics, Tableau) and with B2C marketing automation platforms (ex. Oracle Responsys, Salesforce Marketing cloud, etc.)

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Full benefits starting from your first day
  • Paid Volunteer days, unlimited sick days, and 3% RRSP matching
  • Monthly commuting allowance for those who are hybrid
  • Lifestyle spending account
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Maternity/paternity leave top up
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for an Email Marketing Manager to join their CRM team. The role involves creating and delivering effective email campaigns to increase engagement and conversion. The ideal candidate should have experience in B2C marketing, strong analytical skills, and be detail-oriented. The company offers competitive salaries, benefits, and a supportive work environment. Owned by Rakuten, Rakuten Kobo Inc. is a global e-commerce company offering e-reading services to millions of customers worldwide.

Product Marketing Specialist – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 08:41:57 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a detail-oriented and collaborative Product Marketing Specialist to assist the team in campaign coordination, briefing in marketing assets, maintaining asset libraries, and product marketing research. Reporting to the Director of Brand and Product Marketing, the Product Marketing Specialist will work closely with research, product, and marketing channels to understand customer preferences and industry trends. They will have the opportunity to assist in the development of product positioning, brief the creative team on marketing assets, track campaign performance, and provide insights to improve future marketing efforts.

  • Launch and Campaign Coordination: Assist in the planning, execution, and tracking of integrated marketing campaigns across various channels, including digital, social media, email marketing.
  • Creative Briefing: Brief internal creative team on assets to support device launches, product photography, and other product marketing-led initiatives
  • Cross-Functional Collaboration: Support execution and coordination of deliverables in a timely manner, working closely with key stakeholders.
  • Product Positioning: Assist in the development of product positioning and marketing materials aimed at customers, partners and internal teams. Maintain an in-depth knowledge of current product marketing best practices.
  • Research: Work closely with research, big data and marketing channels to understand insights of customer preferences, competitors, and industry trends, and provide recommendations to improve marketing efforts. Analyze product and service competitive strengths and opportunities.
  • Data & Analytics: Track and analyze the performance of any integrated marketing initiatives, providing insights and reports to the marketing team to improve future campaigns.
  • Administrative Support: Provide administrative support to the marketing team, including managing calendars, preparing presentations, managing the robust asset library and handling various tasks to ensure smooth operation of the marketing department.

Educational Background:

  • Post-secondary degree in Marketing, Commerce, Business, or a related field.
  • Professional Experience:
  • 3-5 years experience in marketing and/or product marketing, ideally in e-commerce or consumer technology
  • Experience working cross-functionally with teams such as Product, Marketing, Sales, or Customer Success.
  • Demonstrated ability to manage projects with multiple stakeholders and deliver on deadlines.
  • Experience working with creative designers, providing feedback, and shaping the final design of materials.

Communication Skills:

  • Strong written and verbal communication skills, with the ability to present complex concepts in a clear and engaging way.
  • Confidence in public speaking and presenting to various audiences, including internal teams and external stakeholders.
  • Excellent English skills (verbal and written)

Mindset and Attributes:

  • Highly detail-oriented and organized, with a proactive and positive approach to identifying and solving challenges.
  • Comfortable working in a fast-paced environment with shifting priorities.
  • A natural collaborator who thrives on teamwork and cross-departmental communication.
  • Open to feedback and eager to contribute to the continuous improvement of processes and materials.
  • Creative, curious, and critical thinker. Constantly searching for new approaches.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Full benefits starting from your first day
  • Paid Volunteer days, unlimited sick days, and 3% RRSP matching
  • Monthly commuting allowance for those who are hybrid
  • Lifestyle spending account
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Maternity/paternity leave top up
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for a detail-oriented Product Marketing Specialist to assist in campaign coordination, research, and creative briefing. The role involves working with various teams to understand customer preferences and industry trends, develop product positioning, and track campaign performance. The ideal candidate will have a post-secondary degree in Marketing or related field, 3-5 years of marketing experience, and strong communication skills. The company offers competitive salaries, bonuses, stock options, and benefits. Owned by Rakuten, Kobo is a global e-commerce company in the digital reading space. They offer a flexible working environment, perks like subsidized lunches and a talent development budget, and are committed to diversity and accessibility.

Gift Card Operational Support Specialist (Contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Thu, 13 Mar 2025 00:33:59 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a detail-oriented and proactive Gift Card Operational Support Specialist to join our team as a contractor until the end of December 2025. This role is critical in ensuring the smooth day-to-day operations of our gift card program, including both physical and digital gift cards. The ideal candidate will be responsible for managing operational processes, troubleshooting issues, coordinating with internal and external stakeholders, and supporting the growth and success of the gift card program.Key Responsibilities:Operational Support:

  • Oversee the end-to-end operational processes for physical and digital gift cards, ensuring accuracy and efficiency.
  • Monitor gift card inventory levels (physical cards) and coordinate replenishment with vendors and retail partners.
  • Ensure timely activation and deactivation of gift cards across all platforms.

Troubleshooting and Issue Resolution:

  • Investigate and resolve gift card-related issues, including activation errors, balance discrepancies, and redemption problems.
  • Act as the primary point of contact for customer service teams to address escalated gift card inquiries.
  • Collaborate with IT and third-party vendors to resolve technical issues related to gift card systems.

Reporting and Analysis:

  • Generate and maintain regular reports on gift card sales, redemptions, and inventory.
  • Analyze data to identify trends, issues, and opportunities for improvement.
  • Provide insights and recommendations to the Gift Card Manager to optimize program performance.

Collaboration and Communication:

  • Work closely with internal teams (e.g., marketing, finance, IT) and external partners (e.g., retailers, vendors) to support gift card initiatives.
  • Assist in the implementation of new gift card programs, features, or updates.
  • Support marketing campaigns and promotions involving gift cards, ensuring operational readiness.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience).

Experience:

  • 2+ years of experience in operations, customer support, or a related role, preferably in the gift card, retail, or e-commerce industry.
  • Experience with gift card platforms, payment systems, or inventory management is a plus.

Skills:

  • Strong problem-solving and analytical skills.
  • Excellent attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with reporting tools.
  • Strong communication and interpersonal skills to work effectively with cross-functional teams and external partners.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.

Key Competencies:

  • Customer-focused mindset with a commitment to delivering high-quality support.
  • Proactive and resourceful in identifying and resolving issues.
  • Team player with the ability to collaborate across departments.
  • Adaptable to changing priorities and business needs.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for a Gift Card Operational Support Specialist to join their team on a contract basis. This role involves overseeing the day-to-day operations of their gift card program, troubleshooting issues, and supporting program growth. The ideal candidate should have experience in operations, customer support, or a related role, and possess strong problem-solving and analytical skills. The company offers a flexible working environment, including hybrid remote work options, along with other perks such as subsidized lunches and weekly tech sessions. Rakuten Kobo Inc. is committed to providing equal opportunities and offers accommodation for candidates with disabilities during the selection process.