Email Marketing Manager – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 03:36:09 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for an Email Marketing Manager to join our CRM team. The CRM team is focused on growing the email channel revenue by implementing new and innovative marketing strategies to provide our readers with engaging communication and content, increase engagement and build loyalty across our entire customer base.The Email Marketing Manager will play an essential role in creating and delivering effective email campaigns and programs that support strategic business goals and demonstrate Kobo’s CRM practice as a world-class centre of excellence.Reporting to the Senior Manager, CRM – this person will be responsible for executing campaigns and measuring performance across email, push and new channels such as SMS. They will create, implement, and optimize the customer lifecycle journey with a focus on conversion as well as engagement driving long term retention. The Email Marketing Manager will have broad exposure to various areas within Kobo and will work cross-functionally with key teams in the execution process such as Analytics, Content Sales, Creative, Marketing Delivery, and R&D.The Person:

  • You have a proven track record for success in building email and push campaigns that increase engagement and conversion
  • You are excited about data and building campaigns and programs that improve KPIs and solve customer problems
  • You have a keen attention to detail and are action-oriented, working and leading your team
  • You are a strong collaborator and team player who has experience working cross functionally with many other departments
  • You continually stay informed of the latest developments in privacy regulations, email and push best practices and benchmarks

Key ResponsibilitiesSupport the Senior Manager, CRM in delivering our annual Revenue targets by:

  • Manage email & push campaign calendar; working cross functionally with departments such as Content Sales, Direct Device and others to highlight our best performing content and devices.
  • Manage and deliver bespoke projects through the entire campaign process end to end, working with Creative, Marketing Delivery and Analytics, ensuring best in class creative, sound data logic and streamlined execution.
  • Manage quarterly AB testing plan and process. Working closely with execution teams to maintain an always on testing approach.
  • Run reports to assess campaign performance, provide campaign analysis and insights, and recommend tactics for internal and external stakeholders.
  • Managing the Push channel and help us grow this revenue stream year on year

The Skillset Required

  • 3-5 years experience in B2C marketing, ideally in e-commerce or consumer technology – focused on developing and delivering email and push marketing campaigns
  • Understanding of lifecycle marketing, segmentation models and test & learn strategies to drive customer value and elevate personalization efforts
  • Strong analytical and data-driven marketing techniques and proven experience utilizing personalization, segmentation and A/B testing
  • Highly detail-oriented with strong project management and communication skills – proven ability to own and execute on several projects at once and deliver results
  • Exceptional communication skills, both written and oral presentation
  • Experience with data analytics platforms (ex. Google Analytics, Tableau) and with B2C marketing automation platforms (ex. Oracle Responsys, Salesforce Marketing cloud, etc.)

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Full benefits starting from your first day
  • Paid Volunteer days, unlimited sick days, and 3% RRSP matching
  • Monthly commuting allowance for those who are hybrid
  • Lifestyle spending account
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Maternity/paternity leave top up
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for an Email Marketing Manager to join their CRM team. The role involves creating and delivering effective email campaigns to increase engagement and conversion. The ideal candidate should have experience in B2C marketing, strong analytical skills, and be detail-oriented. The company offers competitive salaries, benefits, and a supportive work environment. Owned by Rakuten, Rakuten Kobo Inc. is a global e-commerce company offering e-reading services to millions of customers worldwide.

Product Marketing Specialist – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 08:41:57 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a detail-oriented and collaborative Product Marketing Specialist to assist the team in campaign coordination, briefing in marketing assets, maintaining asset libraries, and product marketing research. Reporting to the Director of Brand and Product Marketing, the Product Marketing Specialist will work closely with research, product, and marketing channels to understand customer preferences and industry trends. They will have the opportunity to assist in the development of product positioning, brief the creative team on marketing assets, track campaign performance, and provide insights to improve future marketing efforts.

  • Launch and Campaign Coordination: Assist in the planning, execution, and tracking of integrated marketing campaigns across various channels, including digital, social media, email marketing.
  • Creative Briefing: Brief internal creative team on assets to support device launches, product photography, and other product marketing-led initiatives
  • Cross-Functional Collaboration: Support execution and coordination of deliverables in a timely manner, working closely with key stakeholders.
  • Product Positioning: Assist in the development of product positioning and marketing materials aimed at customers, partners and internal teams. Maintain an in-depth knowledge of current product marketing best practices.
  • Research: Work closely with research, big data and marketing channels to understand insights of customer preferences, competitors, and industry trends, and provide recommendations to improve marketing efforts. Analyze product and service competitive strengths and opportunities.
  • Data & Analytics: Track and analyze the performance of any integrated marketing initiatives, providing insights and reports to the marketing team to improve future campaigns.
  • Administrative Support: Provide administrative support to the marketing team, including managing calendars, preparing presentations, managing the robust asset library and handling various tasks to ensure smooth operation of the marketing department.

Educational Background:

  • Post-secondary degree in Marketing, Commerce, Business, or a related field.
  • Professional Experience:
  • 3-5 years experience in marketing and/or product marketing, ideally in e-commerce or consumer technology
  • Experience working cross-functionally with teams such as Product, Marketing, Sales, or Customer Success.
  • Demonstrated ability to manage projects with multiple stakeholders and deliver on deadlines.
  • Experience working with creative designers, providing feedback, and shaping the final design of materials.

Communication Skills:

  • Strong written and verbal communication skills, with the ability to present complex concepts in a clear and engaging way.
  • Confidence in public speaking and presenting to various audiences, including internal teams and external stakeholders.
  • Excellent English skills (verbal and written)

Mindset and Attributes:

  • Highly detail-oriented and organized, with a proactive and positive approach to identifying and solving challenges.
  • Comfortable working in a fast-paced environment with shifting priorities.
  • A natural collaborator who thrives on teamwork and cross-departmental communication.
  • Open to feedback and eager to contribute to the continuous improvement of processes and materials.
  • Creative, curious, and critical thinker. Constantly searching for new approaches.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Full benefits starting from your first day
  • Paid Volunteer days, unlimited sick days, and 3% RRSP matching
  • Monthly commuting allowance for those who are hybrid
  • Lifestyle spending account
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Maternity/paternity leave top up
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for a detail-oriented Product Marketing Specialist to assist in campaign coordination, research, and creative briefing. The role involves working with various teams to understand customer preferences and industry trends, develop product positioning, and track campaign performance. The ideal candidate will have a post-secondary degree in Marketing or related field, 3-5 years of marketing experience, and strong communication skills. The company offers competitive salaries, bonuses, stock options, and benefits. Owned by Rakuten, Kobo is a global e-commerce company in the digital reading space. They offer a flexible working environment, perks like subsidized lunches and a talent development budget, and are committed to diversity and accessibility.

Gift Card Operational Support Specialist (Contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Thu, 13 Mar 2025 00:33:59 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking a detail-oriented and proactive Gift Card Operational Support Specialist to join our team as a contractor until the end of December 2025. This role is critical in ensuring the smooth day-to-day operations of our gift card program, including both physical and digital gift cards. The ideal candidate will be responsible for managing operational processes, troubleshooting issues, coordinating with internal and external stakeholders, and supporting the growth and success of the gift card program.Key Responsibilities:Operational Support:

  • Oversee the end-to-end operational processes for physical and digital gift cards, ensuring accuracy and efficiency.
  • Monitor gift card inventory levels (physical cards) and coordinate replenishment with vendors and retail partners.
  • Ensure timely activation and deactivation of gift cards across all platforms.

Troubleshooting and Issue Resolution:

  • Investigate and resolve gift card-related issues, including activation errors, balance discrepancies, and redemption problems.
  • Act as the primary point of contact for customer service teams to address escalated gift card inquiries.
  • Collaborate with IT and third-party vendors to resolve technical issues related to gift card systems.

Reporting and Analysis:

  • Generate and maintain regular reports on gift card sales, redemptions, and inventory.
  • Analyze data to identify trends, issues, and opportunities for improvement.
  • Provide insights and recommendations to the Gift Card Manager to optimize program performance.

Collaboration and Communication:

  • Work closely with internal teams (e.g., marketing, finance, IT) and external partners (e.g., retailers, vendors) to support gift card initiatives.
  • Assist in the implementation of new gift card programs, features, or updates.
  • Support marketing campaigns and promotions involving gift cards, ensuring operational readiness.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience).

Experience:

  • 2+ years of experience in operations, customer support, or a related role, preferably in the gift card, retail, or e-commerce industry.
  • Experience with gift card platforms, payment systems, or inventory management is a plus.

Skills:

  • Strong problem-solving and analytical skills.
  • Excellent attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with reporting tools.
  • Strong communication and interpersonal skills to work effectively with cross-functional teams and external partners.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.

Key Competencies:

  • Customer-focused mindset with a commitment to delivering high-quality support.
  • Proactive and resourceful in identifying and resolving issues.
  • Team player with the ability to collaborate across departments.
  • Adaptable to changing priorities and business needs.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for a Gift Card Operational Support Specialist to join their team on a contract basis. This role involves overseeing the day-to-day operations of their gift card program, troubleshooting issues, and supporting program growth. The ideal candidate should have experience in operations, customer support, or a related role, and possess strong problem-solving and analytical skills. The company offers a flexible working environment, including hybrid remote work options, along with other perks such as subsidized lunches and weekly tech sessions. Rakuten Kobo Inc. is committed to providing equal opportunities and offers accommodation for candidates with disabilities during the selection process.

Research Analyst (10 month contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Mar 2025 03:27:57 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better.The Role:Working closely with the Research Manager on their team, the Research Analyst (10 month contract) provides essential support to their team to help execute and deliver client projects. The Research Analyst has approximately 1-3 years experience in a research role and is responsible for contributing to strategic insights/research findings to their Research Manager. They can be relied on for project updates, recommendations on additional analysis required, working with other Kobo team members to develop solutions to any project related problems and troubleshoot any issues that arise.Your primary responsibilities will include, but are not limited to:

  • Supporting colleagues on all aspects of Kobo research projects’ lifecycle, methodology design and proposal, through questionnaire writing and fieldwork, to analysis, reporting and stakeholder presentations
  • Contacting participants (email/telephone), scheduling, and other logistics for qualitative projects
  • Reading, analyzing, and displaying data in PowerPoint report templates
  • Performing secondary research to support primary research-based insights
  • Creating and deploying screener survey links for qualitative fielding
  • Analyzing long/short answer questions from data collection of different qualitative projects
  • Interest in moderating online and/or in person qualitative research
  • Supporting/assisting the UX Design and Product teams in recruiting/scheduling participants for UX research

The Skillset:

  • 1-3 years of relevant experience
  • University Degree and/or Post-Graduate Certificate in a relevant field (Market Research, Business Insights, Marketing, or other)
  • Solid English communication skills, both written and oral are required (French skills/ other languages are great as well)
  • Excellent skills in Microsoft Office Suite are required
  • Good understanding of qualitative research tools (Ex. Usertesting.com)
  • Able to work within a fast-paced dynamic environment
  • Ability to meet tight deadlines, while maintaining close attention to detail
  • Ability to work independently and with a team
  • Enjoys sharing ideas with others, naturally inquisitive and curious
  • Knowledge of panel management practices to ensure health engagement metrics

The Perks:

  • Flexible hours and working environment
  • 4 extended summer long weekends
  • Monthly commuting allowance for hybrid employees
  • Training budget + Udemy account
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Daily lunch credit when in-office and in-office snacks
  • Dog friendly office

About Rakuten Kobo Inc.Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted#RKIND

Rakuten Kobo Inc. is looking for a Research Analyst to join their team on a 10-month contract. The ideal candidate will have 1-3 years of experience in a research role and will be responsible for supporting colleagues on various research projects. The role will involve tasks such as methodology design, data analysis, and stakeholder presentations. The company offers competitive salaries, bonuses, stock options, and training opportunities. Rakuten Kobo Inc. is committed to providing a healthy work/life balance for its employees and offers a range of perks including flexible hours, training budget, and free Kobo devices.

Director, Brand and Product Marketing (14 month contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Mar 2025 01:24:00 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:We are seeking an experienced and results-driven Director, Brand and Product Marketing to lead product and brand positioning, messaging strategy and integrated marketing plans that support our eReader, subscriptions and content sales business units.Reporting to the VP, Marketing, the Director, Brand and Product Marketing will work closely with research and product to define product value propositions and differentiators that resonate with our target audiences. They will create comprehensive messaging and positioning documents with channel specificity and regional context to ensure the Creative Services team can deliver against briefs that best connect with customers and help drive business growth in key markets around the world. For key launches and campaign moments, they will work closely with functional marketing leads, and create integrated marketing plans to ensure cohesion of message across customer touch points with measured results on brand and business outcomes.

  • Insights/Analysis: Work with research and market leads to understand evolving trends, customer needs, and competitive dynamics. Analyze competitor marketing strategies. Utilize insights to inform strategic direction.
  • Product Marketing and Positioning/Messaging: Create and refine tailored value propositions that resonate with target audiences. Develop clear and compelling product positioning statements that effectively communicate the unique benefits and features of our offerings to drive customer acquisition and engagement. Ensure creative services team is equipped to answer briefs per strategic direction.
  • Go-to-market Planning: Plan and execute product launches, collaborating closely with cross-functional teams to ensure seamless execution. Partner with the internal creative team and external agencies to bring the product positioning to life. Deliver integrated campaigns, working closely with our in-house digital media team, PR and social to ensure a consistent earned/owned/paid voice.
  • Brand: Measure brand health via annual survey and continue to craft the strategic vision for how the Kobo brand shows up in marketing initiatives through the year.
  • Agency Management: Manage external agency partners as needed to support positioning work and integrated campaigns
  • Sales Enablement: Equip Sales and retail marketing teams with impactful and effective materials that enhance their ability to communicate product value. With support of team, Develop training resources and tools that empower teams to engage customers effectively throughout the sales cycle
  • Cross-Functional Relationship Building: Work closely with the sales, product, and customer service teams to ensure marketing campaigns align with product offerings and customer needs. Ensure we are always focusing on market and customer needs. Work closely with the product management team to ensure alignment on the product roadmap and packaging strategies.

Educational Background:

  • Bachelor’s degree in Marketing, Commerce, Business, or a related field.

Professional Experience:

  • 8-12 years of experience in product marketing and integrated marketing, ideally in e-commerce or consumer technology
  • 3+ years of experience in people management – leading others, inspiring, coaching, and mentoring.
  • Demonstrated ability to manage projects with multiple stakeholders and deliver on deadlines.
  • Comprehensive understanding of how different channels (digital, retail, PR etc.) and work together in an integrated campaign.
  • Experience managing external agencies with comprehensive briefs, providing creative feedback, and ensuring creative aligns to strategic positioning.

Communication Skills:

  • Excellent and clear communicator who works well with all levels of team members – executive and senior management, external partners, cross-functional stakeholders, etc.
  • Demonstrated experience in building relationships with cross-functional stakeholders – product, digital marketing, retail marketing, creative.
  • Strong written and verbal communication skills, with the ability to present complex concepts in a clear and engaging way.
  • Confidence in public speaking and presenting to various audiences, including executive leadership.
  • Excellent English skills (verbal and written)

Mindset and Attributes:

  • Strong strategic thinking, analytical, and problem-solving skills.
  • Creative thinker with a demonstrated ability to apply ideas strategically, while managing stakeholder alignment and timelines.
  • Ability to think strategically, while still understanding how other work streams execute.
  • Highly detail-oriented with the ability to work cross-functionally in a fast-paced environment with shifting priorities.
  • Fosters strong relationships throughout an organization.
  • Self-motivated and proactive – identifying opportunities and solutions ahead of need.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is seeking a Director of Brand and Product Marketing to lead product and brand positioning, messaging strategy, and integrated marketing plans. The ideal candidate will have 8-12 years of experience in product marketing, 3+ years in people management, and a Bachelor’s degree in Marketing or related field. They will be responsible for insights and analysis, product marketing, go-to-market planning, brand strategy, agency management, and sales enablement. The role requires strong communication skills, strategic thinking, and the ability to build relationships with cross-functional teams. The company offers flexible hours, a hybrid remote working environment, and other perks. Owned by Rakuten, Kobo is a global ecommerce company offering innovative e-reading services.

Author Engagement Manager (12 month contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Sun, 09 Feb 2025 07:34:32 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for an Author Engagement Manager to join the Kobo Writing Life team on a 12-month contract. Reporting to the Director, Kobo Writing Life (English language), the Author Engagement Manager will focus on author care and support, community growth, and marketing initiatives for Kobo Writing Life. This role is pivotal in enhancing the author experience, managing the Help Centre, and driving engagement through social media and digital marketing.Kobo Writing Life is Rakuten Kobo’s self-publishing platform, empowering independent authors worldwide. We pride ourselves on being the most author-friendly platform, helping authors reach readers globally. This role is an exciting opportunity to join a dynamic team dedicated to supporting and growing the indie author community.Responsibilities:Author Care & Support

  • Oversee support to authors via Zendesk, ensuring timely and effective responses to their queries and concerns.
  • Maintain and update the Help Centre with new articles, guides, and video tutorials to streamline the self-publishing process and empower authors with self-service resources.
  • Collaborate with internal teams to enhance workflows for author care, ensuring a seamless and efficient experience for authors.

​Community Management

  • Develop and nurture strong relationships with the indie author community, acting as a trusted point of contact and advocate for their needs.
  • Organize virtual events, webinars, and other initiatives to engage and support authors, fostering a sense of community and collaboration.
  • Act as a liaison between authors and the KWL team, gathering feedback to inform platform improvements and ensure the author community’s voice is heard.

​Marketing & Social Media

  • Oversee KWL’s social media channels, working with content creators to curate engaging and relevant content to build a vibrant online presence.
  • Develop and execute digital marketing campaigns aimed at growing the author audience and increasing platform visibility.

​Required qualifications:

  • College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs, a college/university diploma or work/project experience in the realm of digital media/content, or other books related experience (for example: experience working at a bookstore, running a book blog/Bookstagram/BookTok)
  • 3-5 years relevant experience in operations and/or marketing.
  • Hands on experience in Zendesk or similar support software, experience working with collaboration and work management tools (eg. ClickUp, Jira, Asana) and/or knowledge of social media advertising platforms.
  • Excellent interpersonal and communication skills and proven track record of working collaboratively with different teams to solve problems.
  • Flexibility and ability to juggle many projects and priorities simultaneously.
  • Creative thinker with ideas on how the platform can further develop and diversify.
  • Bonus: An interest in writing is a plus.

Nice-to-haves:

  • We are looking for a passionate and dedicated individual who thrives in a dynamic and fast-paced environment. The ideal candidate will have a strong interest in bookselling, e-commerce, and digital reading, with a particular enthusiasm for self-publishing and supporting indie authors. Here’s what we’re looking for:
  • You have experience in customer service and are adept at handling questions and concerns gracefully, while constantly asking, “How can we improve?”
  • You are meticulous and detail-oriented, ensuring that all aspects of author care and support are handled efficiently and effectively.
  • You are comfortable working independently and taking initiative in a team that values a “DIY” approach.
  • You have experience working with Excel and Google Sheets, and an interest in analytics to inform decision-making and improve processes.
  • You are confident in your computer skills and are agile in learning new programs and tools.
  • You have experience in social media management and digital marketing, with a knack for creating engaging content that resonates with the target audience.
  • You are passionate about building and nurturing relationships within the indie author community. You enjoy organizing events and initiatives that foster engagement and collaboration.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKINDPlease submit a cover letter along with your resume when applying.

Rakuten Kobo Inc. is seeking an Author Engagement Manager to join their team for a 12-month contract. The role involves providing support to authors, managing community engagement, and executing marketing initiatives for the Kobo Writing Life platform. The ideal candidate will have relevant experience in operations and marketing, excellent communication skills, and a passion for bookselling and indie authors. The company offers a flexible working environment, development opportunities, and other perks. Applicants should submit a cover letter along with their resume.

Content Sales Specialist (Maternity Leave Contract) – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Feb 2025 03:29:22 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for a Content Sales Specialist (20 month contract) to join our team of international booksellers. The team is comprised of bookselling experts spread across the globe who ensure that the right books are being surfaced to the right customer at the right time.The team is responsible for tracking local performance of all content types and merchandising content across all platforms (web, eReader, app) and products (eBooks, audiobooks, Kobo Plus, and content subscription plans). They work closely with internal stakeholders, publishers and partners to create marketing campaigns, measure results to inform sales strategies, and maximize net sales. Additionally, the team identifies and advocates for improvements to the eCommerce experience and subscriptions program, playing a key role in growing the eBook and audiobook markets globally.Reporting to the Director, Content Sales & Merchandising, French Geos & Emerging Markets, the Content Sales Specialist will be responsible for:Maintaining and improving team efficiency by streamlining processes and introducing automation to reduce manual tasks

  • Optimize the use of our project management software to enhance task organization, navigation, and resource centralization.
  • Develop and implement tools and workflows to support routine tasks, deadline tracking, and status updates.
  • Create and maintain collaborative tools, such as shared calendars, to improve cross-functional communication.
  • Share regular updates with the team to keep them informed of internal and cross-functional developments.

Leading the email briefing process

  • Coordinate and support the execution of emails campaigns across multiple regions: preparing the templates, providing content, giving final approval.
  • Research and recommend ways to improve the brief-building process.

Managing organically optimized web pages

  • Collaborate with the SEO team to identify high-traffic topics
  • Coordinate with marketing and content sales teams to develop and populate pages with relevant assets, including banners, copy, and content.
  • Ensure pages are supported by marketing and merchandising strategies.
  • Assist with structural updates to pages to align with SEO goals.

Managing specific projects

  • Corporate orders: Code, schedule content and QA landing pages on basic templated orders
  • Super point program: Integrate Kobo Super Points program with promotional activities
  • Copywriting for content spotlight and special offers

The Person:Do you love reading? Are you curious, enthusiastic, and willing to learn? Do you enjoy working with others while also being able to regulate your deadlines independently? Do you love to ease the processes, and to find solutions before issues occur? Are you passionate about eCommerce and/or bookselling in all its forms? Have you done a minimal amount of coding, or are interested in learning some of the basics? If you answered yes to any of the above, we can’t wait to meet you!The Skillset:Required:

  • Outstanding organizational skills is a must have, paired with attention to detail, as you will be managing a consistent pace of deadlines that impact a large variety of stakeholders.
  • Ability to collaborate virtually and work through tasks independently while adhering to strict deadlines.
  • Introductory knowledge of or interest in coding. The role requires a small but steady amount of coding. You will receive proper training to support these tasks, so don’t let a lack of experience deter you from applying.
  • A helpful spirit. Our Content Sales Specialist is at the centre of many cross-functional projects and is also a key support system for the team. We are looking for someone who works well on a team and isn’t afraid to push back when necessary.
  • A curious mind and a passion for reading.

Nice to Haves:

  • Bookselling experience – if you have worked for your local bookseller before (or even were an avid customer!) we’d love to hear from you.
  • Familiarity with publishing schedules and trends. If you keep an eye on local bestsellers or once dreamed of working at a publishing house, this opportunity may be of interest to you.
  • Fluency in French. Not a deal breaker but it would be a bonus in the role.
  • Knowledge of and experience with online software Tableau or project management software Click Up.

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is hiring a Content Sales Specialist for a 20-month contract. The role involves streamlining processes, improving project management, leading email campaigns, managing web pages, and overseeing specific projects. The ideal candidate should have organizational skills, be able to work independently, have a curious mind, and a passion for reading. Experience in bookselling, coding, or knowledge of French is a plus. The company offers flexible hours, remote work options, and various perks. Rakuten Kobo Inc. is a global e-commerce company that offers innovative e-reading services to millions of customers worldwide.

VP, Marketing – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Wed, 05 Feb 2025 00:17:34 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Reporting to the Chief Marketing Officer, the Vice President, Marketing will lead the development and execution of brand and communications strategies to promote Rakuten Kobo’s vision, engage deeply with our customers, reach new audiences, and drive business growth in over 30 countries. This requires a balance of strategic vision and operational excellence, with a passion for customers who put reading at the centre of their lives.The VP, Marketing will lead a talented team of professionals in PR, Social, Content Marketing, Creative Services, Product Marketing and Integrated Marketing Strategy and identify opportunities to build a best in class, centre of excellence for brand marketing and communications, ensuring quality and efficiency. An inspirational leader and collaborator, the VP will model a learning-hungry culture, understanding customer needs and crafting solutions to grow brand awareness, familiarity, consideration, reputation and NPS. They will elevate an international challenger brand and create competitive product positioning, plan integrated marketing campaigns, and engage audiences through product lifecycle communications to support customer acquisition, retention and sales objectives.The Responsibilities:Team

  • Set the optimal team and external resource support structure and way of working to deliver on the brand and business targets
  • Foster a culture of creativity, collaboration, and accountability, ensuring team members have clear roles, goals and development paths.

Operations

  • Manage a global budget to deliver on territory-specific targets
  • Optimize resource allocation and production investments to maximize ROI
  • Manage the 360-marketing campaigns calendar, ensuring integrated plans have the right balance of investment relative to the brand and revenue growth objectives

Brand Building

  • Increase brand awareness and consideration
  • Develop a clear messaging hierarchy that aligns product/service benefits with core motivations of booklovers through the customer journey: from curiosity to conversion
  • Use customer research and channel specific insights to create content that has measured impact on consumer intent and customer engagement

Product Marketing & Campaign planning

  • Work closely with product, sales and marketing channel leads (B2B/B2C) to develop relevant and competitive positioning, integrated campaign planning and creative support throughout the product/customer lifecycle
  • In partnership with regional leads, develop brand marketing strategies that resonate with local audiences but also connect to the global brand promise with creative consistency.
  • Monitor campaign performance, brand health, and competitor activities to identify growth opportunities.
  • Embrace an objective test and learn approach to ensure the right balance between what has worked in the past and new ways of marketing, using insights to educate and inspire teams.

Communications

  • Oversee media outreach, product PR and thought-leadership initiatives with agency partners around the world
  • Create a cadence of storytelling that elevates employer brand, CEO and executive profile, product/services to enhance visibility, reputation and brand affinity

The Skillset:

  • Experience integrating 360 marketing and communications plans with experience depth in one or more functional practice area
  • Ability to influence, lead change and partner across teams
  • Bachelor’s Degree and/or relevant Post-graduate Diploma
  • 15+ years of experience in senior brand and/or marketing communications roles, preferably within ecommerce, consumer electronics and/or media/content industries
  • A proven track record in building and establishing brands, setting strategy, and turning customer insights into compelling creative and campaigns
  • Appetite and aptitude to work at pace and scale in a fast-evolving environment
  • Ability to attract talent, build and motivate teams, and cultivate effective relationships with agency partners
  • Exceptional leadership, communication, and presentation skills
  • Ability to balance vision and passion with streamlined processes, execution and budget management
  • A skilled collaborator that can convey complex ideas and plans clearly and persuasively
  • Expertise in using analytics, KPIs, and market research to drive priorities and inform decisions
  • Both B2C and B2B experience ideal
  • International experience an asset

The Perks:

  • Flexible hours and hybrid working environment
  • Subsidized in-office lunches
  • Full benefits starting from your first day
  • Paid Volunteer days, unlimited sick days, and 3% RRSP matching
  • Monthly commuting allowance for those who are hybrid
  • Lifestyle spending account
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Maternity/paternity leave top up
  • Dog friendly office

About Rakuten Kobo Inc.Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is looking for a Vice President of Marketing to lead brand and communication strategies. The role involves managing a team, optimizing budget and resources, developing brand awareness, and planning marketing campaigns. The ideal candidate will have 15+ years of experience in senior brand or marketing roles, with expertise in ecommerce, consumer electronics, or media industries. The company offers flexible working hours, benefits, training opportunities, and other perks. Owned by Rakuten, Kobo is a global leader in e-reading services with millions of customers worldwide. The company is committed to diversity and provides accommodations for candidates with disabilities.

Global Product Compliance Lead – Rakuten Kobo – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Fri, 24 Jan 2025 06:28:59 GMT

Job description: Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative, and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance-based annual bonuses, stock options, and training opportunities.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:The Global Product Compliance Lead will oversee and coordinate all compliance issues that relate to our supply chain and logistics initiatives, product design, taking into consideration all internal and external policies and procedures.Your responsibilities will include (but are not limited to):

  • Researching and evaluating global environmental, safety, consumer protection, competition, taxation, and end-of-life management legislation, analyzing their effect on new and existing products, and communicating the potential business impact on design, cost, supply, marketing of B2B/B2C sales
  • Understanding global statutory and regulatory requirements across our global markets and product portfolios
  • Understanding global product import and export requirements. Implementing strategies to streamline the management and proactively manage these requirements.
  • Review product marking, packaging, and create documentation to ensure it meets all regulatory requirements
  • Evaluate costs and requirements to enter new markets
  • Develop and optimize the compliance and released product support processes to ensure compliance with applicable regulations and industry guidelines
  • Act as a technical resource for support within cross-functional project teams
  • Manage and coordinate updates, reviews, and ad hoc details with external service providers
  • Review, approve, and sign off on environmental and safety documentation for bills of material within each project to ensure accuracy and compliance with applicable standards
  • Manage and maintain compliance documentation and have it readily available to internal and external stakeholders
  • Interact with vendors to ensure they understand regulatory and industry requirements, and hold them accountable to documented deliverables
  • Manage product extended producer responsibility programs in all regions focusing on electronic, battery, and packaging waste
  • Manage our Business Continuity Planning process
  • Manage and ensure our global Procurement Standards are being tracked, reported on, and monitored.
  • Identify opportunities to evolve and improve our sustainability through the use of metrics and measures and reviews.
  • Continue to enhance our quality management systems.
  • Help support and develop our device repairability in accordance with global regulations and laws.

Skills:

  • 3+ years of experience working in global product regulatory compliance functions within a global electronics company
  • Excellent organizational and planning skills, including the ability to independently multitask in a dynamic environment
  • Excellent problem-solving and decision-making skills
  • Demonstrate appropriate risk evaluation to determine a high level due diligence process while maintaining a competitive budget
  • Ability to work within a cross-functional team
  • Strong verbal and written communication skills
  • Experience working with 3rd party testing laboratories supporting certification/type approval and restricted substances testing
  • Preferred candidates will have an understanding of environmental and safety regulations/standards (including but not limited to REACH, GPSD, WEEE, RoHS, Radio/Type Approvals (R&TTE, FCC, IC, ANATEL, ICASA, IFETEL, EAC), extended producer responsibility, IATA, Proposition 65, ISO certifications)

The Perks:

  • Flexible hours and remote working environment
  • 4 extended summer long weekends
  • Full benefits starting from your first day
  • Paid Volunteer days, unlimited sick days, and 3% RRSP matching
  • Monthly commuting allowance for hybrid employees
  • Flexible health spending account
  • Training budget + Udemy account
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Maternity/paternity leave top-up
  • 90 Day Work from Anywhere program
  • Daily lunch credit when in-office and in-office snacks
  • Dog-friendly office

About Rakuten Kobo Inc.:Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global e-commerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million+ customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.Rakuten Kobo would like to thank all applicants for their interest in this role; however, only qualified candidates will be shortlisted.#RKIND

Rakuten Kobo Inc. is seeking a Global Product Compliance Lead to oversee and coordinate compliance issues related to supply chain, logistics, and product design in accordance with global regulations. The ideal candidate will have experience in global product regulatory compliance functions within the electronics industry. The company offers competitive salaries, bonuses, stock options, and training opportunities, along with perks such as flexible hours, remote work options, and benefits from the first day of employment. Rakuten Kobo Inc. is an equal opportunity employer committed to fostering a supportive and inclusive work environment.

Rakuten Kobo – Content Management Intern (12 Months) – Toronto, ON

Company: Rakuten Kobo

Location: Toronto, ON

Expected salary:

Job date: Sat, 25 Jan 2025 02:10:19 GMT

Job description: Job Description:Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for a Content Management Intern to join our Content Management team for a 12-month internship! The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.Reporting to the Content Management Specialist, the Content Management Intern will work closely with our passionate and book-obsessed Content Management team to support publishers and help Kobo with the growth of its international eBook and audiobook catalogues.The Person:Mixes mental agility with technological fearlessness, loves books, moves fast, navigates priorities, and wants to learn. They are also willing and eager to embrace reading in all its forms; wants to take part in shaping the future of reading, publishing, and bookselling, especially in regards to the growing audiobook industry in Canada; isn’t afraid of (and maybe even looks forward to) detailed research and complex problem-solving. Digital publishing and eBooks are the most exciting part of the book industry today. The skills you’ll pick up at Kobo are the skills that publishers are looking for as they build their eBook catalogue and their digital production team.Responsibilities Include:

  • Working with publishers to educate about best practices and investigate more specialized queries
  • Assist with publisher account management
  • Managing regular tracking of key metrics, production rates and catalogue growth
  • Ongoing catalogue integrity monitoring and maintenance
  • Zendesk ticket triaging, monitoring, and responses
  • Monitoring and updating trackers for audio team

The Skillset:Required:

  • College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs
  • A strong interest in eBooks and digital reading. (i.e. if its your hearts desire to be an editor, you aren’t going to have much fun. But if a potent mix of technology, books, and communications is your thing, you’re in the right place)
  • General understanding of the book industry (ISBNs, ONIX files, .epub formats are all familiar terms)
  • Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table)
  • Detail-oriented, with strong research and organizational skills
  • Strong oral and written communication skills
  • Flexibility and ability to juggle many projects and priorities simultaneously

Nice to Haves:

  • Experience with Zendesk an asset
  • Fluency in French or Spanish an asset

The Perks:

  • Flexible hours and hybrid remote working environment
  • Subsidized in-office lunches
  • Talent and development training budget
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.
Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.#RKIND