Loyalty & CRM Manager – Fixed Term Contract – Dyson – Toronto, ON

Company: Dyson

Location: Toronto, ON

Expected salary:

Job date: Sun, 18 May 2025 05:02:45 GMT

Job description: Summary Salary: Competitive Team: Owner Experience Location: Canada – Toronto OfficeAbout Us:Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.We’re committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.About the Role:This is a fixed term role for approximately 12 months from hire.As part of the loyalty and retention team you will own the vision and execution of Dyson Canada’s CRM and owner experience strategy. This role oversees all promotional campaigns, retargeting touchpoints, and customer lifecycle programs for Dyson Canada. Reporting to the Head of Owner Loyalty & CRM, this role will be instrumental in growing prospect reach and driving owner engagement and retention through the creation of relevant journeys that delight Dyson prospects and owners. This is an exciting opportunity to own and execute the full scope of lifecycle marketing: actioning user insights, developing touchpoint strategy, co-designing creative, and analyzing results to optimize cross-channel journeys and ensure we deliver the right message to the right audience at the right time.You will have an exceptional understanding of

  • Complex, multi-step trigger-automated journeys and batch campaigns with dynamic content in a ESP platform
  • Email, push and SMS channel marketing and retargeting best practices, as well as familiarity with digital media and local social platforms
  • Loyalty strategies, benefit design, and segmentation
  • Data privacy and compliance best practices in the region
  • CRM funnel and corresponding KPIs for both prospect and owners
  • A/B testing approach and best practices
  • Implementation, tracking and measurement of one-to-one marketing campaigns

Responsibilities:CRM/Lifecycle:

  • Develop prospect capture and owner retention strategies around key stages of the lifecycle, linking behavioral data and triggers within those programs to drive engagement
  • Own E2E owner journeys across all touchpoints and channels (site, email, SMS, mobile app, Care), driving cross-category adoption to deliver compelling owner journeys
  • Work closely with product marketing teams to cultivate a deep understanding of what resonates with our owners in order to develop and deploy lifecycle onboarding and in-life programs
  • Oversee the briefing process and the work of internal Center of Excellence teams, designers/copywriters and digital producers who will deliver much of the lifecycle campaign activity
  • Optimize business rules that automate and drive content triggers based on channel selection, audience and messaging to improve program relevance
  • Leverage AI and predictive modeling to deliver more personalized and compelling messages
  • Broaden reach of Care content pre- and post-purchase to further educate owners on Dyson
  • Use analytical data to continuously test, measure and optimize the lifecycle program ensuring these continue to meet key business metrics and improve owner retention.

Loyalty program

  • Design loyalty program objectives and long-term roadmap, collaborating with owner experience, marketing, insights, analytics and creative teams to deliver personalized, targeted and relevant experiences throughout the owner journey
  • Effectively communicate loyalty strategies and performance to the broader marketing team, cross-functional partners, and leadership, to gain alignment and influence future roadmap
  • Measure, analyze and report out program and retention KPIs, developing customized reporting as needed
  • Define, test and implement new program benefits, experiential rewards and functionality required to increase the perceived value of the program and overall owner engagement
  • Test, learn and refine the program to continually optimize results and create efficiencies
  • Drive brand engagement and loyalty using the most relevant and effective local digital channels across the territories for which you are responsible

About You:

  • 5+ years of experience in CRM, Loyalty or Marketing role
  • Bachelor’s degree in Marketing or related field
  • Positive, collaborative and productive professional relationship with key stakeholders
  • Ability to work independently and with ambiguity amidst rapidly-evolving dynamics, along with the flexibility to adapt to changing business needs
  • Experience with Salesforce Marketing Cloud highly desired
  • Excellent time management, organizational, planning and project management skills
  • Proven ability to effectively manage external agencies to ensure we are optimizing touchpoints to deliver engaging experience and direct to consumer revenue
  • Proficiency preparing accurate budgets and effectively managing expenses
  • Excellent verbal and written communication skills
  • Strong analytical presentations skills and comfort liaising with senior level stakeholders

Benefits:At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.Financial benefits:

  • Dyson Matching RSP contributions
  • Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
  • Short-Term and Long-Term Disability
  • Employee Referral Program
  • Generous Dyson Product Discounts

Lifestyle benefits:

  • Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
  • Generous Maternity Leave Program
  • Employee Assistance Program

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at ustalentacquisition@dyson.comPosted: 16 May 2025

Job Summary: Dyson Canada – CRM and Owner Experience Role

Salary: Competitive
Location: Toronto, Canada
Role Duration: Fixed-term, approximately 12 months

About Dyson:

Dyson, a leading global technology company, has been present in Canada since 2006, focused on fostering a collaborative campus culture in Toronto. The company has expanded across various teams and categories, creating a vibrant work environment.

Role Overview:

The position is within the loyalty and retention team, focusing on Dyson Canada’s CRM and owner experience strategy. Responsibilities include overseeing promotional campaigns and customer lifecycle programs, enhancing prospect engagement, and optimizing owner experiences.

Key Responsibilities:

  • Develop and implement strategies for prospect capture and owner retention.
  • Manage end-to-end owner journeys across multiple channels.
  • Collaborate with product marketing to understand owner needs.
  • Supervise the creative process across teams for lifecycle campaigns.
  • Optimize automated content triggers and employ AI for personalization.
  • Design and measure loyalty program objectives, analyzing performance data.

Candidate Profile:

  • Experience: 5+ years in CRM, Loyalty, or Marketing.
  • Education: Bachelor’s degree in Marketing or related field.
  • Skills: Strong relationship management, project management, and analytical skills. Experience with Salesforce Marketing Cloud is preferred.

Benefits:

Dyson offers a range of financial, lifestyle, and health benefits, including matching RSP contributions, paid time off, and generous product discounts.

Diversity Commitment: Dyson promotes an inclusive environment and provides accommodations for applicants with disabilities throughout the recruitment process.

Equal Opportunity Employer: Employment decisions are made without regard to diversity dimensions.

Application Contact: For inquiries regarding accommodations, contact americas.talentacquisition@dyson.com.

Posted on: May 16, 2025

Manager, Digital Marketing – Loyalty – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Sun, 11 May 2025 01:25:49 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?As a member of the Digital Marketing team, you will help execute business strategies across public-facing digital channels and digital sales applications for client growth and retention as part of the Avion Rewards program.This team’s mandate includes digital marketing, digital engagement, and digital acquisition strategies for the Avion Rewards program, in addition to collaboration with Avion Digital, Marketing & Business partners. The Manager will support the Senior Manager/Director in leading Avion Public digital channel management, content management, technical builds, optimization, testing and capability development.In addition to strategy, design, development, and maintenance of the various Avion public-facing digital properties, you will be responsible for working with key stakeholders to identify opportunities to deepen relationships, and drive engagement. You will manage reporting and insight generation for digital initiatives, as well as strategic channel recommendations.What will you do?Serve as a SME for Avion Digital channel initiatives.Lead in digital campaign execution and digital marketing content excellence.Plan and effectively manage partners to ensure overall program deadlines/goals are met.Implement and maintain efficient digital marketing campaign processes and workflows.Manage creative, copy and optimization of content for best results with support from A/B testing activities and tools.Recommend and deliver great content, great tools, great forms and interactive experiences for landing pages and related digital content.Build relationships with Digital Marketing, Product and Marketing partners to become a trusted advisor and a go-to digital SME.Manage campaigns & projects through JIRA tickets for marketing partners.Ensure research insights, digital marketing results and program reporting are reviewed and discussed within the appropriate forums & cadence.Proactively analyze email & web data for opportunities to optimize the client experience and increase engagement.Provide best practice expertise and leverage internal impact and influence, tracking capabilities and industry and channel research to determine and optimize effectiveness of digital marketing campaigns.What do you need to succeed?Must have:Bachelor’s degree or College diploma in Business/Marketing/Technology/AnalyticsTypically, 5+ years of experience – or an equivalent combination of education and experience – in digital, related business functions, marketing or advertisingCommitted team player, who values building and nurturing relationships to drive shared success.Ability to influence partners in cross-functional working teams.Comfort providing strategic input and presenting to senior business leaders.Bias to action and to proactively recommending and implementing public-facing digital initiatives to drive sales and leads.Curiosity about consumer behaviour and learning new business models and technologies.Desire for continuous improvement.Experience with web analytics reporting tools ( QuickSight, GA)Solid knowledge of internet technologies, usability, accessibility, privacy.Experience with Agile project methodologyProficiency with A/B testing tools ( i.e. Conductrics)Comfort with ambiguous situations and willingness to challenge traditional assumptions to drive business impact and a better client experience.Nice to have:MBA/MMA/MsCProduct Owner experience and/or certificationKnowledge and understanding of digital sales funnelsSearch Engine Optimization experience and knowledge ( SEMRush)Google Analytics and QuickSight experience, or experience with other digital analytics and reporting platformsWorking knowledge of Product Marketing principles, value proposition development and enhancementFinancial services experienceWorking knowledge of design thinking and UX principlesBasic understanding of programmatic marketingTechnical skills, including: JavaScript, HTML 5 & CSS, design applicationsWeb standards and guidelines experienceWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob SkillsAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-05-09Application Deadline: 2025-05-23Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Job Summary

Position Title: Digital Marketing Manager
Company: RBC

Opportunity Overview

Join the Digital Marketing team to enhance client growth and retention for the Avion Rewards program through effective digital strategies across various channels.

Key Responsibilities

  • Leadership & Collaboration: Support the Senior Manager/Director in managing public digital channels and content for Avion.
  • Campaign Execution: Lead digital marketing initiatives, optimizing content using A/B testing, and managing project workflows.
  • Stakeholder Engagement: Build relationships with internal teams to enhance program effectiveness and ensure alignment on goals.
  • Reporting & Analytics: Manage reporting on digital initiatives and analyze web/email data for opportunity identification.

Qualifications

  • Education: Bachelor’s degree or diploma in Business, Marketing, or related field.
  • Experience: 5+ years in digital marketing or relevant roles.
  • Skills: Proficient in web analytics tools, digital campaign management, and agile methodologies. Knowledge of SEO, marketing principles, and technical skills (JavaScript, HTML5, CSS) are beneficial.

Work Environment & Benefits

  • Location: Toronto, Canada
  • Type: Full-time, 37.5 hours/week
  • Culture: Focus on innovation, teamwork, and making an impact in communities.

RBC promotes inclusivity, continuous growth, and professional development within the workplace. Applications welcome until May 23, 2025.

Loyalty Portfolio Co-op Student – Loblaw – Toronto, ON

Company: Loblaw

Location: Toronto, ON

Expected salary:

Job date: Sat, 10 May 2025 05:21:16 GMT

Job description: Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.Fall 2025 Work TermTerm Length: 4 monthsTerm Start: September 8, 2025Term End: December 19, 2025As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office (to be determined by each business unit).What You’ll Do:At Loblaw, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing a loyalty program that will impact the lives of people across the country, we’re up for the challenge. This an incredible opportunity to make an impact on PC Optimum – one of the largest loyalty programs and most trusted and influential brands in Canada.As a co-op student on the Loyalty Portfolio Management team, you will be key in supporting the integration of PC Optimum within the various lines of businesses and retail banners. This role helps to drive the PC Optimum experience by supporting cross-functional campaigns and helping shape the integration across all teams. This role collaborates with a multi stakeholder group to deliver integrated go to market strategies that drive the key objectives and targets for the loyalty program.What you’ll do:

  • Work collectively across the Loblaw organization and build partnerships with various teams including: digital, divisions, marketing, operations, finance, legal and IT teams to ensure alignment on strategic loyalty priorities and initiatives.
  • Support enterprise campaigns such as Moredays and the Holiday Insider Report including planning, coordination, analytics, project management, and execution
  • Support post campaign analytics by working with key stakeholders to develop cross-functional post-reports to measure success, identify key learnings and meaningful data insights to optimize campaigns
  • Support the operations of other enterprise initiatives and go to market strategies

We are looking for individuals who are:

  • Passionate about loyalty and the retail industry
  • Enthusiastic personality with ability to multitask
  • Organized and able to move quickly within a fast-paced environment
  • Exceptional interpersonal skills with strong communications skills
  • Resourceful, self-starter and proactive
  • Collaborative team player with strong communication skills
  • Resourceful, self-starter and proactive
  • Analytical in nature
  • Demonstrated proficiency with Word, Excel and PowerPoint
  • Experience with SQL considered an asset

How You’ll Succeed:At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of Loyalty.You will get to work with some of the best strategic minds and will have the support of world class retailers to craft a program our customers will love!Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.#EN #SS #COMMU #ON

Summary:

Loblaw Companies Limited invites individuals to make a difference in Canadian communities through a Fall 2025 Work Term opportunity. As one of Canada’s largest employers, Loblaw values authenticity, trust, and connection while promoting its commitment to positively impact Canadian lives.

Internship Details:

  • Term Length: 4 months (Sept 8 – Dec 19, 2025)
  • Work Model: Hybrid (1 day remote, 4 days in-office)

Role Overview:

  • Position: Co-op student on the Loyalty Portfolio Management team
  • Focus: Supporting the PC Optimum loyalty program and cross-functional campaigns across various business lines.

Responsibilities:

  • Collaborate with multiple departments (digital, marketing, finance, etc.) to align loyalty initiatives.
  • Assist with enterprise campaigns and project management.
  • Conduct post-campaign analytics and report on insights.

Ideal Candidate:

  • Passionate about loyalty and retail; organized and adaptable.
  • Strong interpersonal and communication skills.
  • Proficient in Microsoft Office; experience with SQL is a plus.

Company Values:

Loblaw emphasizes innovation, sustainability, and social impact, driven by values of Care, Ownership, Respect, and Excellence. They also prioritize diversity, equity, and inclusion, welcoming varied perspectives and accommodating individuals with disabilities.

Additional Info:

Candidates aged 18+ must complete a criminal background check. Encouragement is given for all to apply, regardless of meeting every requirement.

This opportunity offers professional growth and a chance to work with strategic minds in the retail sector.

Loyalty & Consumer Insights Analyst, Co-Op Student – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Sat, 10 May 2025 05:59:36 GMT

Job description: At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Fall 2025 Work TermTerm Length: 4 monthsTerm Start: September 8, 2025Term End: December 19, 2025As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office (to be determined by each business unit).We are hiring a Analyst, Loyalty & Consumer Insights. Reporting to the Senior Analyst, Loyalty & Consumer Insights, the Analyst will be responsible for providing objective, value-added analysis and recommendations to facilitate discussions & decisions related to high profile initiatives at Shoppers Drug Mart and Joe Fresh.What You’ll Do:Support the execution of loyalty campaigns at Shoppers Drug Mart and Joe FreshSupport the development of loyalty offer strategy. Optimize loyalty investment to maximize incremental sales and profitDeliver weekly reporting on loyalty campaign performance, and operational KPIsSupport marketing and digital teams on ad-hoc analysis and leverage customer data to deliver meaningful insights to drive business strategySynthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendationsWhat You’ll Need:University degree in Business, Economics, Mathematics, Engineering, or Computer ScienceProfessional or co-op experience is an asset. Ideally in Retail, CPG industry, Consumer Finance, or TelecommunicationsAbility to synthesize large amount of data into insightsStrong interpersonal skills and comfortable collaborating within cross functional teamDemonstrated strong business acumenAdvanced knowledge of MS ExcelBasic knowledge of MS Access, SQL, Python is an asseWhy work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: Temporary (Fixed Term)Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.#EN #SS #COMMU #ON

Shoppers Drug Mart is enhancing health and wellness in Canada through its extensive network of over 1,300 stores, offering services like prescriptions and walk-in clinics, alongside a popular loyalty program. They are seeking an Analyst for Loyalty & Consumer Insights for a 4-month work term starting September 2025. This role involves supporting loyalty campaigns, optimizing strategies, and analyzing customer data to drive business decisions.

Candidates should have a university degree in relevant fields and experience in retail or consumer-facing industries. Key skills include data synthesis, business acumen, and proficiency in Excel, with knowledge of SQL and Python being beneficial.

Shoppers Drug Mart values diversity and offers a supportive work environment that fosters collaboration and community impact. They emphasize compliance, inclusivity, and employee development, encouraging applicants to be open-minded and adaptable in a fast-paced retail setting.

Marketing Campaign Specialist, Loyalty and Retention – Bell – Toronto, ON

Company: Bell

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 22:45:38 GMT

Job description: Req Id: 423349At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.As a key member of the Loyalty Marketing Campaigns, Loyalty & Retention Team, the Specialist is responsible for identifying new opportunities and strategies to improve customer loyalty to achieve churn reduction. We proactively predict which customers will cancel their services and develop strategies to retain them. Our aim is to develop high ROI proactive and reactive campaigns with segmented targeting based on customer risk and value. You will have the opportunity to work with a wide variety of teams across Bell to launch campaigns, including marketing, pricing, product, business intelligence, and operations.If you are someone with passion, fresh ideas, and an ability to influence others, you may be the right person to join our team.Key Responsibilities

  • End to end campaign execution from initial analysis on targeting/segmentation, campaign execution, and post mortem analysis after campaign deployment
  • Work with cross-functional teams including Pricing, marketing communications, and business intelligence to execute campaigns including text messages, email, social, online, IVR messages, outbound calls, etc.
  • Run pilots to test various offer values, segmentation, communication tactics etc to define most effective targeting and strategy
  • Perform deep dives into specific customer segments to determine key churn areas or problems and propose solutions by presenting analysis/ findings / business cases to various exec stakeholders and gain buy in
  • Assemble customer surveys to collect feedback on topics of interest and compile results of surveys and develop next steps and recommendations

Critical Qualifications

  • Strong analytical and intuitive skills – ability to problem solve
  • Strong project management, organizational skills and the ability to influence others
  • Attention to detail with an ability to analyze numbers and convey clear insights
  • Highly organized, independent, and ability to handle multiple projects
  • Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
  • Flexible and able to comfortably operate in an ever-evolving & changing environment
  • Advanced skills in MS Excel and PowerPoint

Preferred Qualifications

  • Experience in analytics and strategy
  • Experience using MicroStrategy, Tableau & SQL
  • University degree with a Business, Economics, Marketing, Statistics and/or related discipline
  • Experience in a large organization and the ability to work with cross functional stakeholders

#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:
Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 04/20/2025For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( ) to learn more about how we collect, use, and disclose your personal information.Created: Canada, ON, TorontoBell, one of .

Bell’s purpose is to advance connectivity for Canadians through the best network technologies, digital solutions, and seamless customer experiences. They value diversity, provide a supportive community, and are committed to environmental and social initiatives. The Loyalty Marketing Campaigns Specialist role involves improving customer loyalty and reducing churn through targeted campaigns. Key responsibilities include campaign execution, collaboration with cross-functional teams, and presenting analysis to stakeholders. Preferred qualifications include experience in analytics and strategy, proficiency in tools like MicroStrategy and SQL, and a university degree in a related field. Adequate knowledge of French is required for positions in Quebec. Bell offers a competitive salary, benefits, and a 35% discount on services for employees. They value diversity and inclusivity and encourage individuals who may require accommodations to apply. Artificial intelligence may be used in the application process. Email recruitment@bell.ca for accommodations or to provide feedback on accessibility.

Senior Manager, Loyalty & Rewards – Royal Bank of Canada – Toronto, ON

Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 06:25:12 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?
Avion Rewards is an award-winning, internationally recognized loyalty and consumer engagement platform that provides Canadians with the flexibility to shop, save, earn and redeem for everyday merchandise, aspirational rewards and experiences. Our program is strengthened by RBC’s partnership ecosystem, which includes leading brands (many with their own proprietary loyalty programs), providing Avion members with greater flexibility with countless ways to earn and redeem, and creating unique opportunities for strategic partners to extend their reach and the value they provide to Canadians. The Avion Rewards loyalty program is one of the largest programs in Canada and a key strategic pillar RBC’s Personal and Commercial Banking. Avion rewards is transforming the way we engage clients and re-envisioned digitally enabled experience.As the Senior Manager, Loyalty and Rewards, you play a key role in the Go-To-Market (GTM) team accountable for end to end Go-To-Market activities for Avion Rewards and driving success of our innovative Loyalty offerings to achieve a bold future ambition for Avion Rewards. The role will lead & champion significant change leadership across the platform for Consumer and Merchant Rewards product initiatives in concert with Marketing, Advice Centre, Enablement, Digital and Technology teams, including national product launches of new loyalty offerings distributed across all channels.What will you do?Supports the integration and transformation of key Loyalty assets delivering an end-to-end consumer, advisor and merchant experience through integrated Go-To-Market execution across key areas (may include digital, operations, technology, change management, legal, marketing, product) to achieve key business goals/outcomes.Ensures employees and clients are empowered and enabled to adopt and migrate to our new and innovative loyalty offerings; integrating the voice of the advisor in all stages of design, development, testing and implementation of any new capabilityLeads Go to Market workstreams and initiatives working in conjunction with product owners, distribution, ventures, technology and external partners that will enable the activation of our market ambition.Understands and evaluates current-state taking into consideration distribution objectives, salesforce strategies, and client preferences in order to create alignment with our loyalty value propositions – helps prioritize go to market strategies for greatest value and benefit.Activate and launch new loyalty program offerings through all channels, championing digital adoption as well as market presence through Regional Enablement.Responsible for the development of tactics that will support increased volumes and profitable growth.What do you need to succeed?Must have:Experience leading a cross-functional team, distilling complex challenges into clear, structured problem statements, and driving alignment and execution across stakeholders (e.g. sales, enablement, advice centre, operations, risk, legal, etc.) to deliver impactful outcomes.Experience partnering with cross-platform groups in an agile and continuous delivery environment (e.g., technology, operations, sales, legal, risk etc.)Ability to translate complex ideas into impactful work streams and outcomesStrong communication/negotiation skills with proven ability to influence behaviour of key stakeholders across the organizationProven track record of execution excellence and ability to deliver through others and across matrixed organizationsAbility to excite stakeholders and build momentum around a compelling strategy/visionKnowledge of loyalty programs3-5 years of experience working in Banking and/or the loyalty industryNice to have:Ability to conceptualize changes in market conditions and leverage innovative thinking to capitalize on strategic opportunitiesExcited about trying new solutions outside standard approach and is energized by ideas from others in the teamEmbraces a culture of trust and transparency and willing to challenge status quo and raise impedimentsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob Skills Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall ModelAdditional Job DetailsAddress: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-04-15Application Deadline: 2025-04-29Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

The job opportunity is for a Senior Manager, Loyalty and Rewards at Avion Rewards, a leading loyalty and consumer engagement platform in Canada. The role involves leading end-to-end Go-To-Market activities for Avion Rewards, launching new loyalty program offerings, and driving success for Loyalty initiatives. The ideal candidate must have experience leading cross-functional teams, strong communication skills, knowledge of loyalty programs, and experience working in banking or the loyalty industry. The position offers the chance to make a lasting impact, work in a dynamic team, and be part of a high-performing environment. RBC promotes an inclusive workplace that values diversity and equal opportunity employment. Applications for the position are open until the specified deadline.

Retention and Loyalty Specialist – NBC Sports Next & Fandango – NBCUniversal – Orlando, FL

Company: NBCUniversal

Location: Orlando, FL

Expected salary:

Job date: Sat, 12 Apr 2025 07:37:18 GMT

Job description: The job involves overseeing and managing the digital assets and applications of various television networks under the NBCUniversal umbrella, such as USA Network, CNBC, MSNBC, Oxygen, E!, SYFY, and Golf Channel. This role specifically focuses on integrating sports and technology within the Youth & Recreational Sports groups, ensuring that the digital presence of these networks remains innovative and competitive in the digital landscape. The ideal candidate will have a strong understanding of digital media, sports technology, and youth programming, along with the ability to collaborate effectively with various teams across the organization.

Retention and Loyalty Specialist – NBC Sports Next & Fandango – NBCUniversal – Orlando, FL

Company: NBCUniversal

Location: Orlando, FL

Expected salary:

Job date: Fri, 11 Apr 2025 22:44:20 GMT

Job description: The job involves managing and overseeing network operations for a variety of popular channels including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY, and Golf Channel, as well as their accompanying digital platforms. This role also includes overseeing NBCUniversal’s digital applications in sports and technology within the Youth & Recreational Sports division. The ideal candidate will have a strong understanding of digital media and a passion for sports and entertainment. Responsibilities may include strategic planning, content development, audience engagement, and implementing innovative technologies to enhance the user experience.

Senior Analyst, Loyalty & Insights – Loblaw – Toronto, ON

Company: Loblaw

Location: Toronto, ON

Expected salary:

Job date: Thu, 10 Apr 2025 06:24:38 GMT

Job description: Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?We are hiring a Senior Analyst, Loyalty & Consumer InsightsReporting to the Director, Loyalty & Consumer Insights, the Senior Analyst will be responsible for providing objective, value-added analysis and recommendations to facilitate discussions & decisions related to high profile and PC Optimum initiatives at Shoppers Drug Mart and Joe Fresh.What You’ll Do:

  • Proactively provide customer insight to business challenges and opportunities through customer analytics and insight
  • Develop robust A/B testing strategy for 1 to 1 promotional campaigns, and translate test results into operational targeting models
  • Extract, review and prepare data for analysis & reporting using SQL and other programming languages
  • Provide thought leadership on loyalty offer strategy. Optimize loyalty investment to maximize incremental sales and profit
  • Support marketing and digital teams on ad-hoc analysis and leverage customer data to deliver meaningful insights to drive business strategy
  • Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendations

What You’ll Need:

  • Working knowledge of SQL and/or other programming languages
  • 2-5 years related work experience in an analytical role. Experience ideally in Retail, CPG industry, Consumer Finance, or Telecommunications
  • Demonstrated strong business acumen
  • Strong interpersonal skills and comfortable collaborating within cross functional team
  • Ability to synthesize large amount of data into insights
  • Advanced knowledge of MS Excel

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart in Toronto is seeking a Senior Analyst, Loyalty & Consumer Insights to provide valuable analysis and recommendations for high-profile initiatives. The role involves customer analytics, A/B testing strategy, and optimizing loyalty offers. The ideal candidate will have knowledge of SQL, experience in an analytical role, strong business acumen, and advanced Excel skills. Shoppers Drug Mart offers a purchase discount program, competitive pay, and opportunities for growth. The company values diversity and inclusion and encourages applicants with disabilities to apply.

Project Management Office – Senior Project Manager/Manager, Loyalty – Aritzia – Vancouver, BC

Company: Aritzia

Location: Vancouver, BC

Job description: business. As a Sr. Project Manager/ Manager, you will be responsible for delivering the successful completion of the highest…. Project Manager/ Manager, you will: Spearhead the successful delivery of large scale multi-disciplinary projects…
The content describes a job opportunity for a Senior Project Manager/Manager who will be responsible for successfully delivering large scale multi-disciplinary projects.
Job Description

Position: Customer Service Representative

Location: Toronto, ON

Job Type: Full-time

Salary: $18 – $20 per hour

We are seeking a Customer Service Representative to join our team in Toronto. The ideal candidate will be responsible for providing exceptional customer service to our clients while maintaining a high level of professionalism and efficiency.

Responsibilities:
– Answer incoming calls and emails from customers
– Assist customers with inquiries, complaints, and product information
– Process orders and handle returns or exchanges
– Investigate and resolve customer concerns in a timely manner
– Maintain accurate records of customer interactions and transactions
– Collaborate with other team members to ensure customer satisfaction
– Perform other administrative duties as assigned

Qualifications:
– High school diploma or equivalent
– 2+ years of customer service experience
– Proficient in Microsoft Office and CRM software
– Excellent communication and interpersonal skills
– Ability to multitask and prioritize in a fast-paced environment
– Strong problem-solving and decision-making abilities
– Bilingual in English and French is an asset

If you are a customer-focused individual who thrives in a team environment, we would love to hear from you. Please apply with your updated resume and cover letter. Thank you for considering this opportunity.

We are an equal opportunity employer and value diversity in our workforce.

Expected salary: $100000 – 150000 per year

Job date: Fri, 11 Apr 2025 06:46:23 GMT