Manager, Retention & Membership (Hockey) – MLSE – Toronto, ON

Company: MLSE

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Sep 2024 05:23:49 GMT

Job description: Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionWe are looking for an exceptional leader, creative thinker, and collaborator to join us as Manager, Retention & Membership with a primary focus on the Hockey vertical. You will apply your innovation, customer-centric mindset, and creative approach to collaboratively define and execute the strategic direction of a world-class Toronto Maple Leafs and Marlies Season Ticket member retention program. As a passionate people-first leader, you will coach and mentor a team of client service professionals, contribute to our team’s continued growth, and be part of our commitment to prioritize and promote equality, diversity, and inclusion as you mentor and guide a team.You have built leadership experience with an empathetic, creative, and strategic mindset, and are able to problem solve, anticipate challenges, and thrive in a fast-paced environment. Your leadership, passion and commitment to teamwork will contribute to drive successful business results and deliver exceptional experiences and engagement to our Members and teammates.Be part of the action and the experience. You will:

  • Lead. You will lead your team to achieve both their personal goals and corporate objectives, delivering on annual retention and sales targets across the Hockey vertical properties. You will train and guide the team’s continuous development of retention principles and skills to drive new business and win back Members.
  • Drive Change. By continuing to drive and evolve our Equity, Diversity and Inclusion practices for both Members and Teammates. Build inclusive leadership capabilities through anti-racism and unconscious bias training and enable all employees through awareness and education to create an inclusive workplace.
  • Coach & Inspire. You will coach a team to deliver a best-in-class Retention and Membership program and live our purpose of ‘Creating Exceptional Moments’ for our Members and each other. You will review and evaluate the team’s performance on a continuing basis against weekly/monthly/annual operating and strategic goals, and coach individuals and the team to reach their full potential.
  • Build partnerships. You will collaborate with:
  • Marketing to drive awareness of our Retention and Membership program; and execute business operational requirements (Retention Goals, Engagement, Gifting, Package design, Member benefits, etc.).
  • MLSE Digital Labs Team and the Global Partnerships department to create additional value for members through digital assets.
  • Internal departments (Food & Beverage, Ticket Admin, Marketing, Business Intelligence, Finance, Legal, GP, Venue Operations etc..) to ensure delivery of exceptional customer service and value to our membership base and measure/track results.
  • The business community to grow additional benefits and value for our members.
  • Drive strategy. You will own the development of a member engagement strategy to drive us towards building emotional connections with our members across the Hockey vertical. You will support the development and execution of the annual retention campaign to achieve league leading retention rates.
  • Manage operations. You will manage annual operational budgets for the Hockey vertical and support in delivering bi-annual Business Reviews with internal Stakeholders as well as Front Office. You will own or collaborate on all aspects of the execution of the Hockey member engagement strategy, including events, communications, gifting, and renewal invoicing & operations.

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.Your player stats. You have:

  • Customer retention and sales expertise – You have proven success meeting and exceeding growth targets through strategic and creative tactics, the development and implementation of new and innovative retention programs, and the ability to identify, attract, and expand opportunities and customer relationships.
  • Leadership – You have a proven record of people development, coaching, and culture building, and bring a coaching and growth mindset to everything you do.
  • Interpersonal skills – You are an extraordinary team player who thrives in a fast-paced, entrepreneurial environment where quality, innovation, and customer service are critical to organizational success.
  • Communication skills – You have exceptional oral and written storytelling skills, including expertise in interpreting and presenting results to a wide range of audiences.
  • Operational expertise. You have a history of responsible fiscal management of expenses, overseeing revenue and operating budgets, and financial planning. You can see the big picture and rapidly respond, proactively adjusting and aligning both day-to-day and long-term activities to meet shifting demands.
  • Blend of analytics, curiosity, and innovation. You can quickly understand existing processes, assess the gaps, and innovate to develop new strategies that capitalize on strengths and build on advantages. You are data-driven and can use metrics to reinforce your assumptions, support recommendations, and drive actions. You take a creative approach to problem-solving.
  • Experience with Salesforce and/or Archtics considered an asset.

Additional InformationApply by: October 6th 2024We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

MLSE is a leading sports and entertainment company in Canada, overseeing teams like the Toronto Maple Leafs, Toronto Raptors, and Toronto FC. They are committed to creating an inclusive workplace and prioritize diversity and inclusion. They are currently looking for a Manager, Retention & Membership to focus on the Hockey vertical, leading a team to achieve retention and sales targets. The ideal candidate will have expertise in customer retention and sales, leadership skills, strong interpersonal and communication abilities, operational expertise, and a creative problem-solving approach. Experience with Salesforce and/or Archtics is considered an asset. MLSE is an equal opportunity employer and provides accommodations for individuals with disabilities in the job application process.

Manager, Retention & Membership (Hockey) – Leafs – Toronto, ON

Company: Leafs

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Sep 2024 22:28:09 GMT

Job description: Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionWe are looking for an exceptional leader, creative thinker, and collaborator to join us as Manager, Retention & Membership with a primary focus on the Hockey vertical. You will apply your innovation, customer-centric mindset, and creative approach to collaboratively define and execute the strategic direction of a world-class Toronto Maple Leafs and Marlies Season Ticket member retention program. As a passionate people-first leader, you will coach and mentor a team of client service professionals, contribute to our team’s continued growth, and be part of our commitment to prioritize and promote equality, diversity, and inclusion as you mentor and guide a team.You have built leadership experience with an empathetic, creative, and strategic mindset, and are able to problem solve, anticipate challenges, and thrive in a fast-paced environment. Your leadership, passion and commitment to teamwork will contribute to drive successful business results and deliver exceptional experiences and engagement to our Members and teammates.Be part of the action and the experience. You will:

  • Lead. You will lead your team to achieve both their personal goals and corporate objectives, delivering on annual retention and sales targets across the Hockey vertical properties. You will train and guide the team’s continuous development of retention principles and skills to drive new business and win back Members.
  • Drive Change. By continuing to drive and evolve our Equity, Diversity and Inclusion practices for both Members and Teammates. Build inclusive leadership capabilities through anti-racism and unconscious bias training and enable all employees through awareness and education to create an inclusive workplace.
  • Coach & Inspire. You will coach a team to deliver a best-in-class Retention and Membership program and live our purpose of ‘Creating Exceptional Moments’ for our Members and each other. You will review and evaluate the team’s performance on a continuing basis against weekly/monthly/annual operating and strategic goals, and coach individuals and the team to reach their full potential.
  • Build partnerships. You will collaborate with:
  • Marketing to drive awareness of our Retention and Membership program; and execute business operational requirements (Retention Goals, Engagement, Gifting, Package design, Member benefits, etc.).
  • MLSE Digital Labs Team and the Global Partnerships department to create additional value for members through digital assets.
  • Internal departments (Food & Beverage, Ticket Admin, Marketing, Business Intelligence, Finance, Legal, GP, Venue Operations etc..) to ensure delivery of exceptional customer service and value to our membership base and measure/track results.
  • The business community to grow additional benefits and value for our members.
  • Drive strategy. You will own the development of a member engagement strategy to drive us towards building emotional connections with our members across the Hockey vertical. You will support the development and execution of the annual retention campaign to achieve league leading retention rates.
  • Manage operations. You will manage annual operational budgets for the Hockey vertical and support in delivering bi-annual Business Reviews with internal Stakeholders as well as Front Office. You will own or collaborate on all aspects of the execution of the Hockey member engagement strategy, including events, communications, gifting, and renewal invoicing & operations.

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.Your player stats. You have:

  • Customer retention and sales expertise – You have proven success meeting and exceeding growth targets through strategic and creative tactics, the development and implementation of new and innovative retention programs, and the ability to identify, attract, and expand opportunities and customer relationships.
  • Leadership – You have a proven record of people development, coaching, and culture building, and bring a coaching and growth mindset to everything you do.
  • Interpersonal skills – You are an extraordinary team player who thrives in a fast-paced, entrepreneurial environment where quality, innovation, and customer service are critical to organizational success.
  • Communication skills – You have exceptional oral and written storytelling skills, including expertise in interpreting and presenting results to a wide range of audiences.
  • Operational expertise. You have a history of responsible fiscal management of expenses, overseeing revenue and operating budgets, and financial planning. You can see the big picture and rapidly respond, proactively adjusting and aligning both day-to-day and long-term activities to meet shifting demands.
  • Blend of analytics, curiosity, and innovation. You can quickly understand existing processes, assess the gaps, and innovate to develop new strategies that capitalize on strengths and build on advantages. You are data-driven and can use metrics to reinforce your assumptions, support recommendations, and drive actions. You take a creative approach to problem-solving.
  • Experience with Salesforce and/or Archtics considered an asset.

Additional InformationApply by: October 6th 2024We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

MLSE is a leading sports and entertainment company in Canada, owning teams like the Toronto Maple Leafs and Toronto Raptors. They are seeking a Manager, Retention & Membership with a focus on the Hockey vertical, responsible for leading a team to achieve retention and sales targets, driving change in equity and inclusion practices, coaching and inspiring the team, building partnerships, driving strategy, and managing operations. The ideal candidate will have expertise in customer retention and sales, leadership skills, strong interpersonal and communication skills, operational expertise, and experience with analytics and innovation. MLSE is committed to building an equitable, diverse, and inclusive organization. The deadline to apply is October 6th, 2024.

Orangetheory Fitness – Membership Sales Associate – North Vancouver, BC

Company: Orangetheory Fitness

Location: North Vancouver, BC

Job description: a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas…
The content discusses participating in marketing and outreach events to ensure success in all areas. The goal is to resolve any issues professionally and objectively.
Job Description:

We are looking for a motivated and experienced Associate Product Manager to join our team. In this role, you will be responsible for leading the product development process from ideation to launch. You will work closely with cross-functional teams to define product requirements, conduct market research, and drive product strategy. The ideal candidate will have a strong understanding of product management best practices and a passion for delivering innovative solutions to customers.

Responsibilities:
– Collaborate with internal teams to define product requirements and develop product roadmaps
– Conduct market research and competitive analysis to identify market trends and opportunities
– Work closely with engineering teams to prioritize and execute product development initiatives
– Define and track key performance indicators to measure product success
– Communicate product updates and initiatives to stakeholders

Qualifications:
– Bachelor’s degree in Business, Marketing, or a related field
– 3+ years of experience in product management or a related field
– Strong analytical and problem-solving skills
– Excellent communication and project management skills
– Experience working in an Agile development environment

If you are passionate about product management and have a track record of delivering successful products, we would love to hear from you. Apply now to join our dynamic team and help shape the future of our products.

Expected salary: $16 – 19 per hour

Job date: Sun, 04 Aug 2024 07:11:36 GMT

Orangetheory Fitness – Membership Consultant – Vancouver River District – Vancouver, BC

Company: Orangetheory Fitness

Location: Vancouver, BC

Job description: marketing and outreach events Ensuring all areas of the studio are kept clean and organized If you have a passion…
This content discusses the importance of marketing and outreach events for a studio and emphasizes the need for cleanliness and organization in all areas of the studio. It mentions the significance of having a passion for the work in order to effectively execute these tasks.
Job Description:
Our client is seeking a motivated and experienced Receptionist to join their team. The ideal candidate will have excellent communication skills, a positive attitude, and good organizational abilities.

Responsibilities:
– Greeting and assisting visitors in a professional manner
– Answering and directing phone calls
– Managing incoming and outgoing mail
– Maintaining a tidy and organized reception area
– Assisting with administrative tasks as needed

Qualifications:
– High school diploma or equivalent
– Previous experience in a receptionist or administrative role preferred
– Strong communication and customer service skills
– Proficiency in Microsoft Office Suite
– Ability to multi-task and prioritize tasks effectively

If you meet the qualifications and are looking for a new opportunity, please apply today!

Expected salary: $18 – 19.5 per hour

Job date: Wed, 10 Jul 2024 04:54:41 GMT

Orangetheory Fitness – Membership Sales Associate – Vancouver, BC

Company: Orangetheory Fitness

Location: Vancouver, BC

Job description: a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas…
The content discusses participating in marketing and outreach events to ensure resolution in a professional and objective manner. It highlights the importance of engaging in these events to address any issues and reach desired outcomes.
Job Description:

We are currently seeking a creative and motivated Marketing Coordinator to join our team. The Marketing Coordinator will be responsible for implementing marketing strategies to promote our products and services.

Duties and Responsibilities:
– Develop and execute marketing campaigns to promote brand awareness
– Collaborate with the sales team to generate leads and drive sales
– Create engaging content for social media platforms
– Assist in the planning and execution of events and tradeshows
– Monitor and analyze marketing data to measure effectiveness of campaigns
– Stay up to date on industry trends and competitor activities
– Collaborate with external agencies and vendors to execute marketing initiatives

Qualifications:
– Bachelor’s degree in Marketing or related field
– 2+ years of experience in marketing or related role
– Strong written and verbal communication skills
– Proficiency in Microsoft Office Suite
– Knowledge of digital marketing tools and strategies
– Ability to work independently and as part of a team

If you are a dynamic and innovative individual with a passion for marketing, we want to hear from you. Apply now to join our team!

Expected salary: $17.75 – 19 per hour

Job date: Thu, 20 Jun 2024 00:59:04 GMT

Orangetheory Fitness – Membership Sales Associate – Vaughan, ON

Company: Orangetheory Fitness

Location: Vaughan, ON

Job description: a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas…
The content discusses the importance of participating in marketing and outreach events. It highlights the need to ensure all areas are covered in a professional and objective manner with the goal of resolving any issues that may arise.
Job Description:

We are looking for a reliable and efficient Retail Sales Associate to join our team. In this role, you will be responsible for assisting customers with their purchases, answering their questions, and providing exceptional customer service. You will also be responsible for maintaining the cleanliness and organization of the store, restocking shelves, and processing customer transactions.

To be successful in this role, you must have excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment. Previous retail experience is preferred, but not required. We are willing to train the right candidate.

If you are a team player with a passion for helping customers, we would love to hear from you. Apply now!

Expected salary: $16 – 19 per hour

Job date: Sun, 09 Jun 2024 22:43:20 GMT

Orangetheory Fitness – Membership Sales Associate – Etobicoke, ON

Company: Orangetheory Fitness

Location: Etobicoke, ON

Job description: a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas…
The content discusses the importance of participating in marketing and outreach events to promote a business and connect with potential customers. It emphasizes the need to ensure all areas of the event are professionally and objectively managed in order to achieve the goal of resolution.
Job Description

Company: Hays

Location: Calgary, AB, T2P

Salary: $80000 – $105000 per year

Description:

Our client, an established Technical Consulting company, is seeking a C# Developer with strong SQL & NoSQL databases experience. You will have the opportunity to work on a variety of interesting projects, including designing, building and implementing mission-critical software solutions.

Key Responsibilities:

– Design, develop, and maintain software applications using C# and SQL/NoSQL databases
– Collaborate with project managers, technical architects, and other stakeholders to ensure project requirements are met
– Participate in code reviews and recommend improvements to ensure code quality
– Troubleshoot and debug software applications as needed
– Stay up-to-date on the latest technology trends and best practices in software development

Qualifications:

– Bachelor’s Degree in Computer Science or related field
– 3+ years of experience with C# development
– Strong understanding of SQL and NoSQL databases
– Experience with .NET Core, Entity Framework, and other related technologies
– Excellent communication and problem-solving skills
– Ability to work independently and as part of a team

If you are a talented C# Developer looking to join a dynamic team and work on exciting projects, apply now!

Expected salary: $16 – 19 per hour

Job date: Mon, 10 Jun 2024 01:29:38 GMT

Orangetheory Fitness – Membership Sales Associate – Vancouver, BC

Company: Orangetheory Fitness

Location: Vancouver, BC

Job description: a professional and objective manner with the goal of resolution Participating in marketing and outreach events Ensuring all areas…
The content discusses the importance of participating in marketing and outreach events to achieve resolution. It emphasizes the need to approach these activities in a professional and objective manner, while also ensuring all areas are covered to effectively reach the desired goals.
Job Description

We are looking for a dedicated and reliable Warehouse Worker to join our team. The primary responsibilities of this role include loading, unloading, and sorting products in a fast-paced warehouse environment. The successful candidate will be detail-oriented, possess strong organizational skills, and have the ability to work independently or as part of a team.

Key Responsibilities:
– Load and unload products from delivery trucks
– Ensure products are properly sorted and stored in the warehouse
– Perform inventory checks and report any discrepancies
– Maintain a clean and organized work environment
– Follow all safety guidelines and protocols

Qualifications:
– High school diploma or equivalent
– Previous warehouse experience is an asset
– Ability to lift heavy objects and stand for extended periods of time
– Strong attention to detail and accuracy
– Excellent communication and teamwork skills

If you are a hardworking and motivated individual with a strong work ethic, we would love to hear from you. Apply now to join our dynamic team and take the next step in your career!

Expected salary: $16 – 19 per hour

Job date: Mon, 10 Jun 2024 04:14:16 GMT