Analytics and Business Intelligence Manager – Nitro – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Thu, 31 Jul 2025 00:34:34 GMT

Job description: About Us: A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF… a strong business acumen in Finance, Sales, and Marketing and be able to technically analyze data for business insights. Business…

Nitro is a leading global SaaS provider specializing in efficient digital document workflows, particularly for PDF solutions. The company emphasizes the importance of strong business skills in Finance, Sales, and Marketing, along with the ability to analyze data for actionable business insights.

Enterprise Customer Success Manager – Nitro – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Fri, 25 Jul 2025 07:52:54 GMT

Job description: About Us:A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission

Our collective dedication to Nitro’s mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. * Own itWe take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. * Accountable to our customersWe are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. * Excellence in executionDriven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. * Be bold, fail fast, learn fasterWe learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.The Role:The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.As the “voice of the customer” for Nitro, the CSM must be and active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.Responsibilities:

  • Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers
  • Drive engagement & adoption to cultivate customer partnerships
  • Own customer satisfaction and retention among a portfolio of business accounts
  • Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
  • Ensure a successful onboarding and Nitro rollout among new customers
  • Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
  • Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
  • Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

  • Strong commitment to ensuring customers’ business objectives are achieved
  • Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
  • Ability to effectively manage customer expectations and create realistic expectations
  • Strong communication skills, both written and verbal, with excellent attention to detail
  • Proactive, positive, self-starter with a passion for continually improving the processes around you
  • Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
  • Ability to work in a team-based, collaborative environment

Requirements:

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years of experience in B2B account management, customer support, customer success or consulting roles
  • Commitment to Nitro’s mission and values
  • Travel up to 10% of the time

Nice to have:

  • Proficiency in additional languages desired (not required)

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.#LI-DK1 #LI-Hybrid

About Us: Nitro, a global leader in SaaS for digital document workflows, specializes in PDF solutions, eSigning, identity verification, and analytics. With over 3 million users and 13,000+ business customers across 157 countries, including 67% of the Fortune 500, Nitro emphasizes customer success and change management.

How We Work: Our culture is built on five core principles:

  • One Team, One Mission: Fostering a sense of belonging.
  • Own It: Encouraging ownership and leadership.
  • Accountable to Our Customers: Prioritizing customer commitments.
  • Excellence in Execution: Delivering top-quality results with passion.
  • Be Bold, Fail Fast, Learn Faster: Embracing learning through iteration.

The Role: The Enterprise Customer Success Manager (CSM) will oversee the post-sales lifecycle for business customers, focusing on customer education, satisfaction, and retention. Responsibilities include:

  • Serving as the primary contact for enterprise clients.
  • Driving customer engagement and adoption.
  • Managing customer health and onboarding.
  • Collaborating cross-functionally to meet customer needs.

Success Criteria: Strong commitment to customer objectives, excellent communication, proactive problem-solving, and a collaborative spirit are essential.

Requirements:

  • Bachelor’s degree or equivalent experience.
  • 3-5 years in B2B account management or customer support.
  • Willingness to adhere to Nitro’s mission and values, with occasional travel.

Benefits & Culture: Nitro offers comprehensive health, dental, and vision benefits, as well as unique perks like Flex Time Off and a hybrid work model. We embrace diversity and encourage applications from all backgrounds.

Business Development Representative NAMER – Nitro – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Jul 2025 01:00:22 GMT

Job description: About Us:A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission

Our collective dedication to Nitro’s mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. * Own itWe take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. * Accountable to our customersWe are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. * Excellence in executionDriven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. * Be bold, fail fast, learn fasterWe learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.The Role:We’re on the lookout for a Business Development Representative (BDR) based in Toronto for our NAMER market. This role is pivotal for managing Marketing Qualified Leads (MQLs), owning the full sales cycle for deals under 20 licenses, and building out high-value opportunities. In this role, you will learn every aspect of the Nitro sales process, positioning you for the opportunity to grow within our global sales organization. If you’re financially driven and looking to make a real impact, we want to hear from you!What you’ll be doing:

  • Own and close deals involving fewer than 20 licenses, from initial qualification to closure.
  • Actively work on converting MQLs to create high-value opportunities and revenue for Account Executives.
  • Collaborate with channel partners to optimize revenue streams.
  • Work to upsell deals involving fewer than 20 licenses into larger commitments when possible.
  • Outreach to perpetual customers to upsell and transition them to our subscription model.
  • Overcoming technical, budgetary, and/or competitive sales objections to position Nitro products against the competition
  • Utilize Salesforce, Groove, Clari CoPilot, Clay, and other tools for effective management, tracking, and reporting of all sales activities.

What we’re looking for:

  • Based in Toronto with the ability to come into the office 3 days per week
  • Minimum 1 year experience in a sales role; experience in full sales cycle management is a strong plus.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills
  • Someone who takes ownership of their career, thrives when they are out of their comfort zone, and has a track record of pushing themselves to grow both professionally and personally
  • Self-starter with robust organizational and time-management skills.
  • A competitive team player with a ‘can-do’ attitude who can deliver results
  • Familiarity with Salesforce, Groove, Clari CoPilot, and/or Clay is a significant advantage.

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.
#LI-Hybrid #LI-DK1

About Us

Nitro is a global leader in the SaaS industry focused on streamlining digital document workflows. Our offerings include solutions for PDF management, eSigning, identity verification, and analytics, backed by a dedicated customer success team. With over 3 million users and 13,000 business customers in 157 countries, we serve 67% of Fortune 500 companies.

How We Work

We foster an empowering environment centered around five key principles:

  1. One Team, One Mission: We collaborate as a unified team toward a shared purpose.
  2. Ownership: We take full responsibility for our actions and decisions.
  3. Customer Accountability: We prioritize our commitments to customers.
  4. Excellence in Execution: We strive for innovative and high-quality outcomes.
  5. Boldness and Learning: We encourage risk-taking and fast learning from failures.

The Role

We are seeking a Business Development Representative (BDR) in Toronto focused on the NAMER market. This role is essential for handling Marketing Qualified Leads (MQLs) and involves managing the full sales cycle for deals under 20 licenses. The position offers opportunities for professional growth within our global sales organization.

Responsibilities

  • Own and close small deals (fewer than 20 licenses).
  • Convert MQLs into high-value opportunities.
  • Collaborate with channel partners for revenue optimization.
  • Upsell to existing customers and facilitate their transition to subscription models.
  • Overcome sales objections and effectively position Nitro products using various tools (Salesforce, Groove, etc.).

Qualifications

  • Located in Toronto with a 3-day office requirement.
  • At least 1 year of sales experience, with full sales cycle management preferred.
  • Strong phone and communication skills, organizational and time management abilities.
  • Familiarity with sales tools is an advantage.

Why Nitro?

We offer comprehensive benefits including health, dental, and retirement plans, along with additional initiatives like:

  • Flex Time Off: Prioritizing work-life balance.
  • Hybrid Work: A blend of in-office and remote work days.

Nitro values diversity and encourages applications from all qualified candidates, providing accessible accommodations throughout the hiring process.

Business Development Representative NAMER – Nitro – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Jun 2025 01:32:03 GMT

Job description: About Us:A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission

Our collective dedication to Nitro’s mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. * Own itWe take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. * Accountable to our customersWe are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. * Excellence in executionDriven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. * Be bold, fail fast, learn fasterWe learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.The Role:We’re on the lookout for a Business Development Representative (BDR) based in Toronto for our NAMER market. This role is pivotal for managing Marketing Qualified Leads (MQLs), owning the full sales cycle for deals under 20 licenses, and building out high-value opportunities. In this role, you will learn every aspect of the Nitro sales process, positioning you for the opportunity to grow within our global sales organization. If you’re financially driven and looking to make a real impact, we want to hear from you!What you’ll be doing:

  • Own and close deals involving fewer than 20 licenses, from initial qualification to closure.
  • Actively work on converting MQLs to create high-value opportunities and revenue for Account Executives.
  • Collaborate with channel partners to optimize revenue streams.
  • Work to upsell deals involving fewer than 20 licenses into larger commitments when possible.
  • Outreach to perpetual customers to upsell and transition them to our subscription model.
  • Overcoming technical, budgetary, and/or competitive sales objections to position Nitro products against the competition
  • Utilize Salesforce, Groove, Clari CoPilot, Clay, and other tools for effective management, tracking, and reporting of all sales activities.

What we’re looking for:

  • Based in Toronto with the ability to come into the office 3 days per week
  • Minimum 1 year experience in a sales role; experience in full sales cycle management is a strong plus.
  • Positive and energetic phone skills, excellent listening skills, strong writing skills
  • Someone who takes ownership of their career, thrives when they are out of their comfort zone, and has a track record of pushing themselves to grow both professionally and personally
  • Self-starter with robust organizational and time-management skills.
  • A competitive team player with a ‘can-do’ attitude who can deliver results
  • Familiarity with Salesforce, Groove, Clari CoPilot, and/or Clay is a significant advantage.

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.
#LI-Hybrid #LI-DK1

Summary of Nitro’s About Us and Job Posting

Company Overview:
Nitro is a leading global SaaS provider specializing in digital document workflows, offering solutions for PDF management, eSigning, identity verification, and analytics, supported by a strong customer success team. The company boasts over 3 million licensed users and 13,000+ business customers globally, including 67% of the Fortune 500.

Work Culture:
Nitro emphasizes a collaborative and innovative environment driven by five key principles:

  1. One Team, One Mission: Fostering a sense of unity and value among employees.
  2. Own It: Taking full ownership of actions, encouraging leadership and creativity.
  3. Accountable to Our Customers: Committed to fulfilling customer promises.
  4. Excellence in Execution: Delivering innovative and top-quality results.
  5. Be Bold, Fail Fast, Learn Faster: Embracing learning and iteration over perfection.

Role Highlights:
Nitro is seeking a Business Development Representative (BDR) in Toronto for the NAMER market. This role involves managing Marketing Qualified Leads (MQLs), owning sales for deals under 20 licenses, and building valuable opportunities. The position offers opportunities for growth within the sales organization.

Responsibilities:

  • Manage sales processes for deals under 20 licenses.
  • Convert MQLs into revenue opportunities.
  • Collaborate with channel partners and upsell to existing customers.
  • Overcome sales objections using various sales management tools like Salesforce.

Candidate Requirements:

  • Located in Toronto, with office attendance at least three days a week.
  • Minimum one year of sales experience.
  • Strong communication and organizational skills.
  • Self-starter with a competitive mindset.
  • Familiarity with sales tools is preferred.

Benefits:
Nitro offers comprehensive benefits, including health, dental, and wellness perks, along with flexible time off and a hybrid work model, balancing in-office and remote work. The company promotes diversity in hiring and encourages candidates from all backgrounds to apply.

Nitro – Payroll Specialist (Hybrid) – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Thu, 29 May 2025 23:21:54 GMT

Job description: About Us:A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission

Our collective dedication to Nitro’s mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. * Own itWe take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. * Accountable to our customersWe are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. * Excellence in executionDriven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. * Be bold, fail fast, learn fasterWe learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.The Role:We are looking for a confident and detail-oriented Payroll Specialist to join our team, with a primary focus on managing payroll processes for our Canadian and US entities with additional duties in Australia. This is a fast-paced role that requires someone who is comfortable with tight deadlines, high levels of accuracy, and working closely with internal teams and external vendors. The successful candidate will be a key point of contact for payroll and benefit-related queries, and will play a crucial part in ensuring compliant and efficient payroll delivery.What you’ll be doing:

  • Processing bi-weekly payroll for Canada and bi-monthly payroll for the US using ADP WorkforceNow and/or GlobalView
  • Ensuring accurate payroll calculations, deductions, and benefits processing
  • Ensuring compliance with local tax laws and regulations (Canada / US)
  • Preparing finalised payroll reports for the Finance team on a regular basis
  • Supporting employees, HR, and Finance with payroll-related queries
  • Liaising with benefit providers such as Canada Life, RRSP, and 401(k) administrators
  • Collaborating with internal stakeholders to streamline and improve payroll processes
  • Supporting year-end payroll activities including the review and preparation of W-2 forms
  • Querying and resolving discrepancies with ADP or internal contacts as needed
  • Maintaining and developing standard operating procedures (SOPs) for payroll tasks

What we’re looking for:

  • Strong experience with ADP platforms (WorkforceNow and/or GlobalView/Celergo)
  • Solid experience processing payroll in both Canada and the US – Bonus points for Australia or Emea
  • Familiarity with year-end compliance processes such as reviewing and preparing W-2s
  • Ability to work under pressure and meet tight deadlines consistently
  • Experience liaising with internal stakeholders and external benefit providers
  • Comfortable working in a hybrid environment (up to three days per week in office)
  • Experience with Australian and/or EMEA payroll is desirable but not essential
  • Highly organised with excellent attention to detail and a proactive mindset

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.#LI-NS1
#LI-Hybrid

Nitro – Accountant – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 04:29:21 GMT

Job description: About Us:A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission

Our collective dedication to Nitro’s mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. * Own itWe take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. * Accountable to our customersWe are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. * Excellence in executionDriven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. * Be bold, fail fast, learn fasterWe learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.The Role:This role will play an integral part in the accounting close process with opportunities to work on various projects in the future as we scale. The ideal candidate will be able to work independently but also part of a collaborative, international accounting team. This position will report to the Accounting Manager within the Accounting team.What you’ll be doing:

  • Responsible for on-going global operations and month-end close task for all entities in US, Canada and Australia, and ensuring financials are in accordance with IFRS/Local GAAP (specifically with fixed assets, accruals, payroll, headcount, allocations & cross charges)
  • Ownership of lease accounting in accordance with IFRS16
  • Preparing journal entries, bank reconciliations, schedules and analyses
  • Reviewing global expense related transactions
  • Reviewing employee expense reports and assisting with expense management system Expensify
  • Assist the Accounting Manager in review of weekly AP runs and vendor invoice GL coding
  • Balance Sheet, Income Statement and Cash Flow monthly trending analysis
  • Optimizing systems and procedures as we grow to improve processes
  • Participate in the year-end audit and tax preparations
  • Performing ad hoc analyses and projects as needed

What we’re looking for:

  • 4+ years of corporate accounting or public accounting experience
  • CPA qualified, or working towards CPA certification
  • Solid understanding of Generally Accepted Accounting Principles (GAAP), and working knowledge of all other current authoritative literature
  • Bachelor’s degree in Accounting or Finance
  • Exceptional with Excel and other MS Office skills (Outlook, Word, PowerPoint)
  • Proficiency with NetSuite or comparable ERP system
  • Previous work experience with an expense report system
  • Strong attention to detail and ability to research discrepancies to solve problems
  • Proven ability for clear and effective written / verbal communication
  • Strong project management skills and understanding of financial & operational controls
  • Ability to work independently, maintain tight deadlines, solve problems proactively

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.#LI-DK1
#LI-Hybrid

Revenue Operations Associate – Nitro – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Thu, 24 Apr 2025 07:10:59 GMT

Job description: About Us:A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission

Our collective dedication to Nitro’s mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. * Own itWe take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. * Accountable to our customersWe are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. * Excellence in executionDriven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. * Be bold, fail fast, learn fasterWe learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.Responsibilities:

  • Manage and optimize all sales and revenue-related tools and technologies, serving as the main point of contact
  • Provide admin support to sales operations processes and systems which could include but not limited to:
  • Provide GTM TechStack troubleshooting support and provisioning help as requested
  • Perform validation and execution of manual uploads to SFDC
  • Gather data or generate reports as requested
  • Other administrational duties as assigned
  • Create documentation and maintain knowledge repository for sales operational support and processes
  • Maintain system adoption, data compliance and process governance within SFDC and other systems
  • Engage with internal sales teams and IT to resolve queries and open issues
  • Triage adhoc sales & marketing support requests
  • Communicate effectively with cross-functional departments regarding issues related to process execution and issue resolution

Qualifications:

  • Salesforce Administration experience 1-3 years. Salesforce Admin Certification and CPQ experience is a plus.
  • Demonstrated progressive relevant experience and an understanding of sales operations
  • Experience with Sales and Marketing tools (Groove, Clari, LinkedIn SalesNav, Clay, Hubspot)
  • Strong documentation, problem solving, project management, interpersonal and organizational skills
  • Ability to self-manage and excellent communication skills are required.
  • Ability to work in a fast-paced, team environment, and multitask.

Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.#LI-DK1
#LI-Hybrid

Nitro is a global SaaS leader offering solutions for digital document workflows. They focus on creating an empowering environment for their team based on key principles such as ownership, customer dedication, excellence in execution, innovation, and continuous learning. They are looking for a Salesforce Administrator with experience in sales operations and various sales and marketing tools. Nitro offers benefits such as Flex Time Off, a hybrid work model, and comprehensive health and wellness perks. They prioritize diversity and inclusion in their hiring process.

Enterprise Customer Success Manager – Nitro – Toronto, ON

Company: Nitro

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Mar 2025 08:47:09 GMT

Job description: About Us:A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We Work:We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

  • One team, One mission

Our collective dedication to Nitro’s mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. * Own itWe take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset. * Accountable to our customersWe are dedicated to our customers and take our commitments seriously. We do what we say we are going to do. * Excellence in executionDriven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results. * Be bold, fail fast, learn fasterWe learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.The Role:The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.As the “voice of the customer” for Nitro, the CSM must be and active listener and strategic thinker who can strike the appropriate balance between the customer’s needs and the company’s business objectives.Responsibilities:

  • Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers
  • Drive engagement & adoption to cultivate customer partnerships
  • Own customer satisfaction and retention among a portfolio of business accounts
  • Proactively work directly with a diverse portfolio of business customers, typically within IT, interacting with various levels of management ranging from Directors to C-level executives
  • Ensure a successful onboarding and Nitro rollout among new customers
  • Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
  • Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
  • Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs

Success Criteria:

  • Strong commitment to ensuring customers’ business objectives are achieved
  • Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
  • Ability to effectively manage customer expectations and create realistic expectations
  • Strong communication skills, both written and verbal, with excellent attention to detail
  • Proactive, positive, self-starter with a passion for continually improving the processes around you
  • Proven track record of working in a customer-facing environment and developing/driving internal initiatives to increase user engagement and satisfaction
  • Ability to work in a team-based, collaborative environment

Requirements:

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years of experience in B2B account management, customer support, customer success or consulting roles
  • Commitment to Nitro’s mission and values
  • Travel up to 10% of the time

Nice to have:Proficiency in additional languages desired (not required)Why Nitro?
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.#LI-DK1 #LI-Hybrid

Nitro is a global SaaS leader providing solutions for digital document workflows. They have a strong customer success team and focus on key principles such as teamwork, ownership, accountability, excellence, and continuous learning. They are currently looking for an Enterprise Customer Success Manager to work with business customers post-sale. The role involves driving customer engagement, satisfaction, and retention. The ideal candidate should have experience in account management, customer support, or consulting roles, and be committed to Nitro’s mission and values. Nitro offers benefits such as Flex Time Off, a hybrid work model, health insurance, and pension/401k matching. They encourage applications from all backgrounds and provide accommodations during the interview process.