Graphic Designer – Porter Airlines – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Wed, 13 Aug 2025 01:15:38 GMT

Job description: Job Summary:The Graphic Designer translates marketing strategies into a wide range of creative materials that meet and exceed the Porter brand personality and graphic standards. Duties & Responsibilities:

  • Illustrates and animates marketing materials in different formats based on brand standards
  • Produces final artwork for different media and different sizes, including email, digital, print, internal communications, etc.
  • Uploads or delivers materials to all media, and liaises with outside production suppliers
  • Works with the Director, Brand & Creative, and the team’s Project Manager
  • Maintains accurate online files of graphic design materials
  • Keeps the Porter brand standards, ensuring graphic consistency

Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications:

  • 2+ years of experience in design and production
  • Requires advanced knowledge of the Adobe Creative Suite, with special focus on Illustrator
  • Requires advanced skill set on motion graphics
  • HTML/CSS coding for web pages and familiarity with building email platform templates
  • Familiarity with the Braze CMS and Shopify’s Liquid is an asset
  • Strong ability to manage tight production deadlines, with multiple projects
  • A degree in graphic design from an accredited post-secondary institution, or equivalent
  • Passion for exceptional creative and production, with a keen eye for detail

Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.

Job Summary: The Graphic Designer at Porter Airlines creates diverse marketing materials that align with the brand’s personality and standards.

Duties & Responsibilities:

  • Illustrates and animates marketing materials for various formats.
  • Produces final artwork for digital, print, and internal communications.
  • Manages delivery of materials and collaborates with production suppliers.
  • Works with the Director, Brand & Creative, and the Project Manager.
  • Maintains organized online design files and ensures graphic consistency with brand standards.

Behavioral Competencies:

  • Concern for Safety: Identifies and addresses hazardous situations.
  • Teamwork: Collaborates to achieve organizational goals.
  • Customer Service: Provides excellent service to customers.
  • Initiative: Proactively addresses issues and seizes opportunities.
  • Results Focus: Aims for high-quality outcomes.
  • Communication: Fosters open and respectful dialogue.

Qualifications:

  • 2+ years of design and production experience.
  • Advanced knowledge of Adobe Creative Suite, especially Illustrator.
  • Proficient in motion graphics and HTML/CSS for web templates.
  • Familiarity with Braze CMS and Shopify’s Liquid is a plus.
  • Strong time management skills for handling multiple projects.
  • Degree in graphic design or equivalent experience.
  • Detail-oriented with a passion for creative production.

Company Description: Founded in 2006, Porter Airlines focuses on enhancing economy air travel with stylish, hospitable service. Its fleet operates a North American network from Eastern Canada and is headquartered in Toronto, recognized as a 4 Star Airline® by World Airline Star Rating®.

Compass Group – Catering Porter, Sun Life, Waterloo, ON – Waterloo, ON

Company: Compass Group

Location: Waterloo, ON

Expected salary:

Job date: Fri, 01 Aug 2025 22:52:51 GMT

Job description: Working Title: Catering Porter, Sun Life, Waterloo, ON
Employment Status: Full-Time
Starting Hourly Rate: $20.00 per hour
Address: 227 King Street S Waterloo ON N2J4C5
New Hire Schedule: Monday – Friday 7AM-5PMYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryHow you will make an impact:
You will be responsible for ensuring that the premises are properly maintained, workspaces and meeting rooms are correctly set-up and facility issues are responded to in a timely manner.As a Catering Porter, you will:

  • Provide engaging and anticipative service to all office employees and visitors
  • Performs duties including setting and checking of rooms according to the Banquet Event Order (BEO), clearing rooms following the completion of events, and setting up water stations as required. May perform general food service work including clearing of dishes from banquet rooms at the completion of events.
  • Assist with the transportation of food, beverage, furniture, and deliveries within the building.
  • Assists in all functional aspects of the event set up and tear down, flips and preparation.
  • Conduct routine floor checks for cleanliness, orderliness & deficiencies
  • Fill, clean, and maintain beverage coolers, and water equipment.
  • Reviews daily event orders and brings any discrepancies or missing information to the notice of the Unit Manager.
  • Restock supplies and consumables
  • Interact with 3rd party vendors
  • Ensures all room sets are complete as per BEO requirements.
  • Light housekeeping duties as required and adheres to all sanitization standards, including following all daily, weekly, and monthly cleaning schedules.
  • Must have sufficient mobility to perform assigned tasks within the service time frames established for the job.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Porter, TD Front Catering, Toronto, ON – Toronto, ON

Company: Compass Group

Location: Toronto, ON

Expected salary:

Job date: Sat, 02 Aug 2025 22:28:23 GMT

Job description: Working Title: Porter, TD Front Catering, Toronto, ON
Employment Status: Full-Time
Starting Hourly Rate: $22.00/hour
Address: 160 Front Street, Toronto, ON, M5J 2L6
New Hire Schedule: TBDYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryHow you will make an impact:
You will be responsible for cleaning tasks in designated areas of a building, including dusting, dust mopping, cleaning washroom fixtures, spot cleaning, emptying, and cleaning ashtrays and emptying and cleaning waste receptacles and vacuuming carpets.As a Porter, you will:

  • Perform general custodial requirements and any related duties as assigned (duties include but are not limited to use of various cleaning equipment, vacuuming, spot cleaning, sweeping, mopping floors, emptying waste receptacles and other common areas).
  • Restock single unit dispensers containing soap, towels, toilet tissue and sanitary napkins.
  • Complete periodic equipment checks.
  • Observe/practice all health & safety procedures and policies

About you:

  • Previous cleaning experience is an asset
  • Able to effectively communicate both verbally and in writing
  • Must be reliable, motivated, enthusiastic and a team player, willing to assist as needed
  • Must be able to use cleaning equipment
  • Physically able to carry out duties of the position

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Porter, TD Front Catering, Toronto, ON – Toronto, ON

Company: Compass Group

Location: Toronto, ON

Expected salary:

Job date: Sun, 03 Aug 2025 03:59:35 GMT

Job description: where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world…, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites…

Porter Airlines – IT Support Technician – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Thu, 24 Jul 2025 02:15:56 GMT

Job description: Job Summary:Reporting to the Manager, Service Management the IT Support Technician is primarily required to provide assistance and support to the Porter user community, to ensure the network is available at all times and performing as reliably and efficiently as possible, and to manage and maintain inventory of our fleet of equipment. This covers level 1 and 2 technical support and problem determination including off business hour coverage. Duties & Responsibilities:

  • Provides technical support to ensure stability of the corporate networks and applications
  • Ensures compliance with corporate network and security policies and procedures
  • Diligently responds to reported incidents from the user communit
  • Installs, supports and maintains computers and networked periphera
  • Provides user support for remote offices
  • Provides assistance with hosted network providers to ensure stability and performance of the WAN/LAN networks
  • Interact with other third party application/software providers
  • Maintains accuracy of network and system documentation
  • Maintains accuracy of corporate hardware and software inventories
  • Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other related duties as assigned

Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications:

  • University degree in Computer Science or equivalent related experience
  • Technical experience or exposure of at least 2 years
  • Solid knowledge of Windows operating systems (beginning with XP) and MS Office Suite 2010 through Office 365.
  • Good understanding of current Macintosh operating systems (MacOS).
  • Good understanding of networking protocols/principles (i.e. TCP/IP, VPN)
  • Good understanding of wireless including 802.11a/b/g/n/ac and all encryption methods
  • Good understanding of cellular technologies
  • An understanding of the following is an asset: MS-Active Directory, Google Workspace, Cisco switches and VLAN concepts and VoIP technology
  • Highly motivated and willing to take initiative
  • Excellent analytical skills
  • Ability to work in a team environment or individually as required
  • Ability to travel when required (including travel to US destinations)
  • Availability to work off hours (including evenings, weekends and holidays) if necessary
  • Availability after hours (evenings, weekends and holidays) when required to resolve network, application and operational issues

Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.

Porter Airlines – IT Support Technician – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Thu, 24 Jul 2025 07:11:24 GMT

Job description: Job Description:Job SummaryReporting to the Manager, Service Management the IT Support Technician is primarily required to provide assistance and support to the Porter user community, to ensure the network is available at all times and performing as reliably and efficiently as possible, and to manage and maintain inventory of our fleet of equipment. This covers level 1 and 2 technical support and problem determination including off business hour coverage.
Duties & Responsibilities

  • Provides technical support to ensure stability of the corporate networks and applications
  • Ensures compliance with corporate network and security policies and procedures
  • Diligently responds to reported incidents from the user communit
  • Installs, supports and maintains computers and networked periphera
  • Provides user support for remote offices
  • Provides assistance with hosted network providers to ensure stability and performance of the WAN/LAN networks
  • Interact with other third party application/software providers
  • Maintains accuracy of network and system documentation
  • Maintains accuracy of corporate hardware and software inventories
  • Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
  • Other related duties as assigned

Behavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications

  • University degree in Computer Science or equivalent related experience
  • Technical experience or exposure of at least 2 years
  • Solid knowledge of Windows operating systems (beginning with XP) and MS Office Suite 2010 through Office 365.
  • Good understanding of current Macintosh operating systems (MacOS).
  • Good understanding of networking protocols/principles (i.e. TCP/IP, VPN)
  • Good understanding of wireless including 802.11a/b/g/n/ac and all encryption methods
  • Good understanding of cellular technologies
  • An understanding of the following is an asset: MS-Active Directory, Google Workspace, Cisco switches and VLAN concepts and VoIP technology
  • Highly motivated and willing to take initiative
  • Excellent analytical skills
  • Ability to work in a team environment or individually as required
  • Ability to travel when required (including travel to US destinations)
  • Availability to work off hours (including evenings, weekends and holidays) if necessary
  • Availability after hours (evenings, weekends and holidays) when required to resolve network, application and operational issues

LocationToronto Downtown Office (250 Yonge Street) #LI-Onsite
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.

Compass Group – Porter – Peterborough, ON

Company: Compass Group

Location: Peterborough, ON

Expected salary: $18.4 per hour

Job date: Sat, 26 Jul 2025 22:47:42 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine creating a place where tomorrow’s leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that’s why this is so much more than a job.Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy-eating solutions.Click to view our Team Member video!Job DetailsStart Date: Aug 2022
Status: Full time
Schedule: Days, evenings, weekends – 40hrs/week
Wage: $18.40/hr
Location: Trent University, Peterborough ON
Important Information: Previous food service experience and Food Safety Training Certificate an asset. Valid drivers license and clean driving abstract required.Job SummaryMaintains kitchen work areas and equipment and utensils in clean and orderly condition by performing the following duties. Assists cook staff in the preparation and serving of meals as required.Essential Functions and Responsibilities:

  • Maintain a clean and neat appearance, complies with Annual Uniform policy.
  • Undergo job specific and company safety training.
  • Maintain confidentiality of all company policies and procedures.
  • Maintains an awareness of Chartwells contractual obligations for the project relating to the department.
  • Continually review duties with the object of reducing cost and increasing profitability without loss of standard.
  • Advise management of purchasing requirements with a focus on minimizing dollars invested in physical inventories, operating at budgeted product costs, and avoiding product shortages.
  • Clean tables in eating areas as needed to maintain a clean and orderly eating area.
  • Assist anywhere else in the kitchen during production as needed.
  • Follows principles of sanitation and safety in handling food and equipment.
  • Ensure good order and maintenance of all equipment by immediately reporting any deficiencies to management/supervisors.
  • Receives and put away the supply orders accurately and in a timely manner.
  • Rotates the stock using FIFO method and all HACCP regulations.
  • Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine.
  • Washes pots, pans, and trays, sweeps and mops kitchen floors, washes worktables, walls, refrigerators, and meat blocks.
  • Segregates and removes trash and garbage and places it in designated containers, cleans out garage cans, take compost and all recycling out to appropriate bins.
  • Washes and peels vegetables and other food as directed by cook or designate.
  • May be required to clean staff washrooms.
  • Complete daily pot sink sanitizing log and report any issues to Management.
  • Complete receiving temp log as required and report any issues to Management.
  • May be required to perform fridge temp checks and record in appropriate log, report any issues to Management.
  • Fill out all HACCP logs bringing any discrepancies to your Manager immediately.
  • Follow opening, closing and cleaning checklists.

Qualifications:Think you have what it takes to be one of our Porters? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Preference will be given to individuals who have previous experience in the food services industry.
  • Exceptional communications skills and ability to get along well with others.
  • Must be physically able to lift and transfer heavy, hot items and stand/walk for majority of shift.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Porter – Peterborough, ON

Company: Compass Group

Location: Peterborough, ON

Expected salary: $18.4 per hour

Job date: Sun, 27 Jul 2025 00:43:41 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine creating a place where tomorrow’s leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that’s why this is so much more than a job.Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy-eating solutions.Click to view our Team Member video!Job DetailsStart Date: Aug 2022
Status: Full time
Schedule: Days, evenings, weekends – 40hrs/week
Wage: $18.40/hr
Location: Trent University, Peterborough ON
Important Information: Previous food service experience and Food Safety Training Certificate an asset. Valid drivers license and clean driving abstract required.Job SummaryMaintains kitchen work areas and equipment and utensils in clean and orderly condition by performing the following duties. Assists cook staff in the preparation and serving of meals as required.Essential Functions and Responsibilities:

  • Maintain a clean and neat appearance, complies with Annual Uniform policy.
  • Undergo job specific and company safety training.
  • Maintain confidentiality of all company policies and procedures.
  • Maintains an awareness of Chartwells contractual obligations for the project relating to the department.
  • Continually review duties with the object of reducing cost and increasing profitability without loss of standard.
  • Advise management of purchasing requirements with a focus on minimizing dollars invested in physical inventories, operating at budgeted product costs, and avoiding product shortages.
  • Clean tables in eating areas as needed to maintain a clean and orderly eating area.
  • Assist anywhere else in the kitchen during production as needed.
  • Follows principles of sanitation and safety in handling food and equipment.
  • Ensure good order and maintenance of all equipment by immediately reporting any deficiencies to management/supervisors.
  • Receives and put away the supply orders accurately and in a timely manner.
  • Rotates the stock using FIFO method and all HACCP regulations.
  • Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine.
  • Washes pots, pans, and trays, sweeps and mops kitchen floors, washes worktables, walls, refrigerators, and meat blocks.
  • Segregates and removes trash and garbage and places it in designated containers, cleans out garage cans, take compost and all recycling out to appropriate bins.
  • Washes and peels vegetables and other food as directed by cook or designate.
  • May be required to clean staff washrooms.
  • Complete daily pot sink sanitizing log and report any issues to Management.
  • Complete receiving temp log as required and report any issues to Management.
  • May be required to perform fridge temp checks and record in appropriate log, report any issues to Management.
  • Fill out all HACCP logs bringing any discrepancies to your Manager immediately.
  • Follow opening, closing and cleaning checklists.

Qualifications:Think you have what it takes to be one of our Porters? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Preference will be given to individuals who have previous experience in the food services industry.
  • Exceptional communications skills and ability to get along well with others.
  • Must be physically able to lift and transfer heavy, hot items and stand/walk for majority of shift.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Director, Customer Support – Porter Airlines – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Jul 2025 02:46:24 GMT

Job description: Job Summary:The Director, Customer Support is a leadership role responsible for the strategic direction, operational excellence, and continuous evolution of customer support functions in our contact centre. This includes leading the call center, customer relations, workforce management, and the agent training academy. It also includes supporting our partners such as our travel agencies, our codeshare and interline airlines, and airport agents. With a strong product mindset, this leader will continuously seek innovative approaches to enhance customer experience, optimize operational efficiency, and drive the evolution of service delivery, including leveraging Porter’s digital channels (web and mobile), the benefits of artificial intelligence for workforce enablement and customer interaction. Duties & Responsibilities:

  • Define and champion the customer support vision and strategy, ensuring alignment with the company’s overall business objectives and customer experience goals.
  • Oversee and optimize the performance of the contact centre, ensuring high service levels, efficiency, and customer satisfaction.
  • Lead the customer relations function, developing strategies for effective complaint resolution, service recovery, proactive customer engagement and regaining customer trust.
  • Manage the travel agency and partnership support function, fostering strong relationships and ensuring seamless service delivery to key partners.
  • Direct the workforce management team to ensure optimal staffing, scheduling, and resource allocation across all customer support channels.
  • Lead the agent training academy, developing comprehensive training programs that equip agents with the skills, knowledge, and tools to deliver exceptional service, including training on new technologies like AI.
  • Cultivate a “product mindset” within the customer support organization, continuously identifying opportunities for process improvement, technology adoption, and service innovation.
  • Evaluate and implement new technologies, including AI and automation solutions, to enhance agent productivity, improve customer self-service options, and personalize interactions.
  • Establish and monitor key performance indicators (KPIs) for all customer support functions, driving data-driven decisions and accountability for service excellence.
  • Lead, mentor, and develop a high-performing team of customer support managers and specialists, fostering a culture of continuous learning, empathy, and customer-centricity.
  • Collaborate closely with cross-functional leaders (e.g., Project and Product Management, Operations, IT, Marketing, Sales) to ensure a holistic and seamless customer journey.
  • Manage strategic vendor relationships and partnerships related to customer support technologies and outsourced operations.
  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.People Leadership: Assuming a leadership role in helping others achieve excellent results.Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond. Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, Communications, or a related field; MBA or equivalent advanced degree preferred.
  • 10+ years of progressive experience in customer service or customer support leadership roles, with at least 3-5 years managing multiple customer support functions or a large-scale contact centre.
  • Experience in the aviation industry, with an understanding of airline operations, customer expectations, and regulatory environments is an asset.
  • Proven track record of defining and executing successful customer support strategies that improve customer satisfaction and operational efficiency.
  • Demonstrated ability to lead and develop large teams, fostering a positive and productive work environment.
  • Strong “product mindset” with a history of identifying problems, proposing innovative solutions, and driving continuous improvement in service delivery.
  • Solid understanding of workforce management principles and technologies.
  • Demonstrated understanding of the benefits and applications of artificial intelligence (AI) in customer support and workforce management.
  • Excellent communication, interpersonal, and negotiation skills, capable of influencing at all levels.
  • Strong analytical skills with the ability to interpret complex data and make informed decisions.

Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.

Job Summary

The Director of Customer Support will oversee the strategic direction and operational performance of the customer support functions at our contact center, managing areas like the call center, customer relations, workforce management, and training programs. This role will focus on enhancing customer experience and operational efficiency, utilizing innovative approaches, including digital channels and AI.

Duties & Responsibilities

  • Define and implement the customer support vision aligning it with broader business objectives.
  • Optimize contact center performance to ensure high service levels and satisfaction.
  • Develop strategies for effective complaint resolution and proactive customer engagement.
  • Manage relationships with travel agencies and partners for seamless service delivery.
  • Direct workforce management for optimal staffing across support channels.
  • Lead training initiatives to equip agents with the necessary skills, especially in new technologies.
  • Foster a product mindset for continuous improvement and service innovation.
  • Evaluate and adopt new technologies to enhance service and productivity.
  • Monitor KPIs to drive accountability in service excellence.
  • Mentor and develop a high-performing customer support team.
  • Collaborate with cross-functional leaders for a seamless customer journey.
  • Manage vendor relationships related to customer support technologies.
  • Participate in the company’s Safety Management System.

Qualifications

  • Bachelor’s degree in Business Administration or related field; MBA preferred.
  • 10+ years of experience in customer service leadership, ideally in the aviation sector.
  • Proven success in executing customer support strategies that boost satisfaction and efficiency.
  • Strong leadership abilities in developing large teams.
  • Understanding of workforce management and AI applications in customer support.
  • Excellent communication and analytical skills.

Company Description

Since 2006, Porter Airlines has provided a quality air travel experience focusing on genuine hospitality. Based in Toronto, Porter operates a North American network using its fleet of Embraer and De Havilland aircraft.

Director, Customer Support – Porter Airlines – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Jul 2025 05:33:58 GMT

Job description: Job Description:Job SummaryThe Director, Customer Support is a leadership role responsible for the strategic direction, operational excellence, and continuous evolution of customer support functions in our contact centre. This includes leading the call center, customer relations, workforce management, and the agent training academy. It also includes supporting our partners such as our travel agencies, our codeshare and interline airlines, and airport agents. With a strong product mindset, this leader will continuously seek innovative approaches to enhance customer experience, optimize operational efficiency, and drive the evolution of service delivery, including leveraging Porter’s digital channels (web and mobile), the benefits of artificial intelligence for workforce enablement and customer interaction.
Duties & Responsibilities

  • Define and champion the customer support vision and strategy, ensuring alignment with the company’s overall business objectives and customer experience goals.
  • Oversee and optimize the performance of the contact centre, ensuring high service levels, efficiency, and customer satisfaction.
  • Lead the customer relations function, developing strategies for effective complaint resolution, service recovery, proactive customer engagement and regaining customer trust.
  • Manage the travel agency and partnership support function, fostering strong relationships and ensuring seamless service delivery to key partners.
  • Direct the workforce management team to ensure optimal staffing, scheduling, and resource allocation across all customer support channels.
  • Lead the agent training academy, developing comprehensive training programs that equip agents with the skills, knowledge, and tools to deliver exceptional service, including training on new technologies like AI.
  • Cultivate a “product mindset” within the customer support organization, continuously identifying opportunities for process improvement, technology adoption, and service innovation.
  • Evaluate and implement new technologies, including AI and automation solutions, to enhance agent productivity, improve customer self-service options, and personalize interactions.
  • Establish and monitor key performance indicators (KPIs) for all customer support functions, driving data-driven decisions and accountability for service excellence.
  • Lead, mentor, and develop a high-performing team of customer support managers and specialists, fostering a culture of continuous learning, empathy, and customer-centricity.
  • Collaborate closely with cross-functional leaders (e.g., Project and Product Management, Operations, IT, Marketing, Sales) to ensure a holistic and seamless customer journey.
  • Manage strategic vendor relationships and partnerships related to customer support technologies and outsourced operations.
  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.People Leadership: Assuming a leadership role in helping others achieve excellent results.Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications

  • Bachelor’s degree in Business Administration, Operations Management, Communications, or a related field; MBA or equivalent advanced degree preferred.
  • 10+ years of progressive experience in customer service or customer support leadership roles, with at least 3-5 years managing multiple customer support functions or a large-scale contact centre.
  • Experience in the aviation industry, with an understanding of airline operations, customer expectations, and regulatory environments is an asset.
  • Proven track record of defining and executing successful customer support strategies that improve customer satisfaction and operational efficiency.
  • Demonstrated ability to lead and develop large teams, fostering a positive and productive work environment.
  • Strong “product mindset” with a history of identifying problems, proposing innovative solutions, and driving continuous improvement in service delivery.
  • Solid understanding of workforce management principles and technologies.
  • Demonstrated understanding of the benefits and applications of artificial intelligence (AI) in customer support and workforce management.
  • Excellent communication, interpersonal, and negotiation skills, capable of influencing at all levels.
  • Strong analytical skills with the ability to interpret complex data and make informed decisions.

LocationToronto Downtown Office (250 Yonge Street) #LI-Hybrid
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.

Job Summary:

The Director of Customer Support at Porter Airlines is a key leadership role focused on the strategic management and continuous improvement of customer support operations, including the contact center and agent training. This role supports partners like travel agencies and airports, enhancing customer experience through innovative approaches, technology, and operational efficiencies.

Key Responsibilities:

  • Develop and implement the customer support vision in alignment with business objectives.
  • Optimize contact center performance for high service levels and customer satisfaction.
  • Lead customer relations efforts, focusing on complaint resolution and proactive engagement.
  • Manage partnerships with travel agencies and streamline service delivery.
  • Oversee workforce management to ensure efficient staffing and scheduling.
  • Direct agent training programs for exceptional service delivery, including technology training.
  • Promote a "product mindset" for continuous improvement and technology adoption.
  • Evaluate new technologies, particularly in AI, to enhance operations.
  • Establish KPIs for accountability and data-driven decision-making.
  • Mentor and develop a high-performing customer support team.
  • Collaborate with cross-functional teams to ensure a seamless customer journey.
  • Manage vendor relationships for customer support technologies.
  • Ensure compliance with safety management systems.

Behavioral Competencies:

  • Emphasis on safety, teamwork, customer service, initiative, results focus, communication, integrity, and change leadership.

Qualifications:

  • Bachelor’s degree in a related field; MBA preferred.
  • 10+ years of experience in customer service leadership, with 3-5 years in managing multiple functions or large-scale contact centers.
  • Experience in the aviation industry is advantageous.
  • Demonstrated ability to execute customer support strategies and lead large teams.
  • Strong analytical skills and proficiency in AI applications in customer support.

Location:

  • Toronto Downtown Office (Hybrid)

Company Overview:

Porter Airlines, established in 2006, aims to elevate air travel with genuine hospitality. It operates a North American network with a fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft and is recognized as a 4 Star Airline.