Rockwell Automation – Technical Support Specialist – Kitchener, ON

Company: Rockwell Automation

Location: Kitchener, ON

Expected salary:

Job date: Sat, 21 Jun 2025 01:11:29 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs a Technical Support Specialist at , you will provide remote post-sales customer service and technical support to our growing list of customers globally. Don’t worry if you encounter a complex technical challenge, we have a team of robotics engineers (the brain surgeons of robotics!) who will help you troubleshoot. You will report to Director, Customer Success. You will work Hybrid in Kitchener, ON.Your responsibilities:

  • Advanced Level technical support to our customers
  • On-call Escalation Support
  • Organize warranty parts and repairs
  • Triage and customer assistance
  • Escalate tickets and coordinating engineering teams with support efforts
  • Onboarding new customers
  • Being a customer advocate internally
  • Chase down a solution internally to a deployed customers issue
  • Support our partners deploying systems at new customer sites.

The Essentials – You Will Have:

  • High School Diploma or GED.
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred – You Might Also Have:

  • 5 or more years of related experience
  • Strong communicator (written and verbal), with excellent phone and email manners
  • Responsive, with great problem solving skills
  • Passionate about making people happy through exceptional service
  • Basic grasp of technology and robotics
  • Solid grasp of software architecture, and IT systems
  • Communicating technical ideas in an easy to understand way
  • Knowledge in ROS, Linux (Ubuntu), C, C++, Python, Data analytics
  • Hardware/Electrical hands-on troubleshooting, computer networking and applicable industrial standards

What We Offer:

  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-Hybrid#LI-SS1We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation – Technical Support Specialist – Kitchener, ON

Company: Rockwell Automation

Location: Kitchener, ON

Expected salary:

Job date: Sat, 21 Jun 2025 05:39:45 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs a Technical Support Specialist at , you will provide remote post-sales customer service and technical support to our growing list of customers globally. Don’t worry if you encounter a complex technical challenge, we have a team of robotics engineers (the brain surgeons of robotics!) who will help you troubleshoot. You will report to Director, Customer Success. You will work Hybrid in Kitchener, ON.Your responsibilities:

  • Advanced Level technical support to our customers
  • On-call Escalation Support
  • Organize warranty parts and repairs
  • Triage and customer assistance
  • Escalate tickets and coordinating engineering teams with support efforts
  • Onboarding new customers
  • Being a customer advocate internally
  • Chase down a solution internally to a deployed customers issue
  • Support our partners deploying systems at new customer sites.

The Essentials – You Will Have:

  • High School Diploma or GED.
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred – You Might Also Have:

  • 5 or more years of related experience
  • Strong communicator (written and verbal), with excellent phone and email manners
  • Responsive, with great problem solving skills
  • Passionate about making people happy through exceptional service
  • Basic grasp of technology and robotics
  • Solid grasp of software architecture, and IT systems
  • Communicating technical ideas in an easy to understand way
  • Knowledge in ROS, Linux (Ubuntu), C, C++, Python, Data analytics
  • Hardware/Electrical hands-on troubleshooting, computer networking and applicable industrial standards

What We Offer:

  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-Hybrid#LI-SS1We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation – Co-op, Facilities Management – Kitchener, ON

Company: Rockwell Automation

Location: Kitchener, ON

Expected salary:

Job date: Wed, 18 Jun 2025 06:12:55 GMT

Job description: to Facilities Manager. This is a Full-Time paid internship. You will be working onsite in Kitchener, ON. Your responsibilities…. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You are motivated by making…

Facilities Manager Internship Summary

This is a full-time paid internship located onsite in Kitchener, ON. We are looking for a driven individual who sees work as more than just a job. You’ll be responsible for ensuring projects are completed thoroughly and effectively. Your motivation for excellence and attention to detail will be key in this role.

Rockwell Automation – Business Development Representative – Fiix – Ontario

Company: Rockwell Automation

Location: Ontario

Expected salary:

Job date: Sun, 18 May 2025 07:24:27 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionFiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance.As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support you need to grow, achieve your professional goals and develop your career for the future.Reporting to the Manager, Business Development – as a Business Development Representative, you will be the backbone of our sales process and will develop and qualify new revenue opportunities. You’ll work with Sales, Customer Success and Marketing teams to develop targeted strategies and messaging to lead opportunities for new business and expansion accounts. Success in the role will be largely determined by tenacity and rigour.What you will do:

  • Understand and deliver Fiix’s value proposition and present the value of our solution to meet individual customer needs.
  • Qualify prospective customers through asking probing questions to uncover their pains to see if Fiix would be a good fit.
  • Establish relationships with potential customers and positively represent Fiix and our product.
  • Hunt new business opportunities to fuel the sales pipeline.
  • Research, build and expand new accounts by building a contact portfolio through B2B account prospecting strategies.
  • Work in a metrics driven environment with achieving quotas of qualified opportunities, pipeline attribution, and closed business.
  • Promote solutions and present the value of a product to meet individual customer needs.
  • Assist Account Executives/Account Managers in developing their account plans through targeted research gathering.
  • Conduct high-level product conversations with senior executives in prospect accounts.
  • Ensure accurate and up-to-date customer interactions are captured in the CRM (Salesforce).
  • Participate and collaborate on projects to increase overall team efficiency.
  • Stay on top of industry trends and share best practices within the team.
  • Coach, mentor and help to onboard new team members in partnership with the Manager, Business Development.

The Essentials – You will have :

  • Education: High School or GED
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred – You may also have:

  • 3+ years of progressive quota carrying experience with a proven track record of exceeding targets in the B2B software space
  • 2+ years of business development experience working with both an inbound and outbound sales process
  • Strong understanding of relevant sales methodologies and best practices

Our Benefits

  • Health Insurance including Medical, Dental and Vision
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
  • To learn more about our benefits package, please visit at www.

.This position is part of a job family. Experience will be the determining factor for position level and compensationWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.#LI-Remote #LI-LH2We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

Rockwell Automation – Business Development Representative – Fiix Software – Toronto, ON

Company: Rockwell Automation

Location: Toronto, ON

Expected salary:

Job date: Wed, 23 Apr 2025 07:59:42 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionFiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance.As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support you need to grow, achieve your professional goals and develop your career for the future.Reporting to the Manager, Business Development – you will be the backbone of our sales process and will develop and qualify new revenue opportunities. You’ll work with Sales, Customer Success and Marketing teams to develop targeted strategies and messaging to lead opportunities for new business and expansion accounts. Success in the role will be largely determined by tenacity and rigour.What you will do:

  • Understand and deliver Fiix’s value proposition and present the value of our solution to meet individual customer needs.
  • Qualify prospective customers through asking probing questions to uncover their pains to see if Fiix would be a good fit.
  • Establish relationships with potential customers and positively represent Fiix and our product.
  • Hunt new business opportunities to fuel the sales pipeline.
  • Research, build and expand new accounts by building a contact portfolio through B2B account prospecting strategies.
  • Work in a metrics driven environment with achieving quotas of qualified opportunities, pipeline attribution, and closed business.
  • Promote solutions and present the value of a product to meet individual customer needs.
  • Assist Account Executives/Account Managers in developing their account plans through targeted research gathering.
  • Conduct high-level product conversations with senior executives in prospect accounts.
  • Ensure accurate and up-to-date customer interactions are captured in the CRM (Salesforce).
  • Participate and collaborate on projects to increase overall team efficiency.
  • Stay on top of industry trends and share best practices within the team.
  • Coach, mentor and help to onboard new team members in partnership with the Manager, Business Development.

The Essentials – You will have :

  • Education: Technical school work (over 1 year)
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred – You may also have:

  • 3+ years of progressive quota carrying experience with a proven track record of exceeding targets in the B2B software space
  • 2+ years of business development experience working with both an inbound and outbound sales process
  • Strong understanding of relevant sales methodologies and best practices

Our Benefits

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
  • To learn more about our benefits package, please visit at

.This position is part of a job family. Experience will be the determining factor for position level and compensationWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.#LI-Remote #LI-LH2We are an Equal Opportunity Employer including disability and veterans.If you are someone with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation – Technical Support Specialist – Kitchener, ON

Company: Rockwell Automation

Location: Kitchener, ON

Expected salary:

Job date: Thu, 17 Apr 2025 23:48:30 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs a Technical Support Specialist at , you will provide remote post-sales customer service and technical support to our growing list of customers globally. Don’t worry if you encounter a complex technical challenge, we have a team of robotics engineers (the brain surgeons of robotics!) who will help you troubleshoot. You will report to Director, Customer Success. You will work Hybrid in Kitchener, ON.Your responsibilities:

  • Advanced Level technical support to our customers
  • On-call Escalation Support
  • Organize warranty parts and repairs
  • Triage and customer assistance
  • Escalate tickets and coordinating engineering teams with support efforts
  • Onboarding new customers
  • Being a customer advocate internally
  • Chase down a solution internally to a deployed customers issue
  • Support our partners deploying systems at new customer sites.

The Essentials – You Will Have:

  • High School Diploma or GED.
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred – You Might Also Have:

  • 2 or more years of related experience
  • Strong communicator (written and verbal), with excellent phone and email manners
  • Well organized and responsive, with great problem solving skills
  • Passionate about making people happy through exceptional service
  • Basic grasp of technology and robotics
  • Solid grasp of software architecture, and IT systems
  • Communicating technical ideas in an easy to understand way
  • Knowledge in ROS, Linux (Ubuntu), C, C++, Python, Data analytics
  • Hardware/Electrical hands-on troubleshooting, computer networking and applicable industrial standards

What We Offer:

  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-Hybrid#LI-SS1Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation – Technical Support Specialist – Kitchener, ON

Company: Rockwell Automation

Location: Kitchener, ON

Expected salary:

Job date: Fri, 18 Apr 2025 07:59:05 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs a Technical Support Specialist at , you will provide remote post-sales customer service and technical support to our growing list of customers globally. Don’t worry if you encounter a complex technical challenge, we have a team of robotics engineers (the brain surgeons of robotics!) who will help you troubleshoot. You will report to Director, Customer Success. You will work Hybrid in Kitchener, ON.Your responsibilities:

  • Advanced Level technical support to our customers
  • On-call Escalation Support
  • Organize warranty parts and repairs
  • Triage and customer assistance
  • Escalate tickets and coordinating engineering teams with support efforts
  • Onboarding new customers
  • Being a customer advocate internally
  • Chase down a solution internally to a deployed customers issue
  • Support our partners deploying systems at new customer sites.

The Essentials – You Will Have:

  • High School Diploma or GED.
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred – You Might Also Have:

  • 2 or more years of related experience
  • Strong communicator (written and verbal), with excellent phone and email manners
  • Well organized and responsive, with great problem solving skills
  • Passionate about making people happy through exceptional service
  • Basic grasp of technology and robotics
  • Solid grasp of software architecture, and IT systems
  • Communicating technical ideas in an easy to understand way
  • Knowledge in ROS, Linux (Ubuntu), C, C++, Python, Data analytics
  • Hardware/Electrical hands-on troubleshooting, computer networking and applicable industrial standards

What We Offer:

  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-Hybrid#LI-SS1Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation – Field Service Technician – Kitchener, ON

Company: Rockwell Automation

Location: Kitchener, ON

Expected salary:

Job date: Fri, 18 Apr 2025 01:36:56 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs a Field Services Technician for , you will be responsible for all things hardware. You will provide on-site and remote advanced repair and troubleshooting, provide repair and maintenance training to customers, act as a tier 3 hardware support resource and trial new retrofits and recalls. Your goal is to provide customer certainty and confidence by efficiently returning customer systems to operation and minimizing downtime experienced. You will receive support from the rest of the OTTO Motors production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. You will report to Services Delivery Manager. The job location will be onsite in Kitchener, ON.Your Responsibilities:

  • Support and repair existing customer deployments (requires traveling to customer location)
  • Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)
  • Deliver training to partners, customers and end-users.
  • Execute and track recalls on deployed hardware at customer site.
  • Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.
  • Review customer workflow, software and database systems

The Essentials – You Will Have:

  • High School Diploma or GED
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Ability to travel in Canada and US for Business.

The Preferred – You Might Also Have:

  • 2+ years of relevant experience
  • Linux (Ubuntu)
  • ROS
  • C, C++, Python
  • Comptia, A+
  • Comptia Network+
  • Experience troubleshooting Networking and Wireless issues
  • Experience working with complex linked systems
  • Exceptional professionalism and client-facing skills (frequent interaction with customers required)
  • Electrical system debugging and repair
  • Mechanical aptitude and experience working with your hands
  • Software system integration and system debugging
  • Computer networking and applicable industrial standards

What We Offer:

  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-Onsite#LI-SS1Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation – Technical Support Specialist – Kitchener, ON

Company: Rockwell Automation

Location: Kitchener, ON

Expected salary:

Job date: Fri, 18 Apr 2025 04:27:32 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionAs a Technical Support Specialist at , you will provide remote post-sales customer service and technical support to our growing list of customers globally. Don’t worry if you encounter a complex technical challenge, we have a team of robotics engineers (the brain surgeons of robotics!) who will help you troubleshoot. You will report to Director, Customer Success. You will work Hybrid in Kitchener, ON.Your responsibilities:

  • Advanced Level technical support to our customers
  • On-call Escalation Support
  • Organize warranty parts and repairs
  • Triage and customer assistance
  • Escalate tickets and coordinating engineering teams with support efforts
  • Onboarding new customers
  • Being a customer advocate internally
  • Chase down a solution internally to a deployed customers issue
  • Support our partners deploying systems at new customer sites.

The Essentials – You Will Have:

  • High School Diploma or GED.
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred – You Might Also Have:

  • 2 or more years of related experience
  • Strong communicator (written and verbal), with excellent phone and email manners
  • Well organized and responsive, with great problem solving skills
  • Passionate about making people happy through exceptional service
  • Basic grasp of technology and robotics
  • Solid grasp of software architecture, and IT systems
  • Communicating technical ideas in an easy to understand way
  • Knowledge in ROS, Linux (Ubuntu), C, C++, Python, Data analytics
  • Hardware/Electrical hands-on troubleshooting, computer networking and applicable industrial standards

What We Offer:

  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-Hybrid#LI-SS1Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation – OTTO Partner Manager (SIs/OEMs) – Ontario

Company: Rockwell Automation

Location: Ontario

Expected salary:

Job date: Sun, 23 Mar 2025 04:17:19 GMT

Job description: Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionThe Partner Manager at develops and implements market access strategies and plans to grow market share through OTTO machine builder OEM and systems integration partners. You will establish relationships with partners at all levels of their organization to ensure efficient use of resources to grow the business and ensure agreement. You will coach and challenge our partners to evolve by developing their value-added services business and increasing annual revenue growth through increased market share. Reporting to the Global Director of Strategic Alliances, you will be accountable for an annual quota and responsible for assigned systems integrator (SI) and machine builder OEM partners throughout North America. When not engaged in person with partners, this is a remote-friendly position in Canada.Your Responsibilities:

  • Creates business strategies to grow overall sales and market share through your partner accounts
  • Take an active role in coaching partners to grow their OTTO related pipeline
  • Be the single contact for each assigned partner
  • Manage the development of assigned partners and their performance.
  • Measure partner performance and implement performance improvement programs.
  • Help implement new product launches and promotional programs through the direction of all market access resources, including the partner’s personnel.
  • Take an active role in coaching partner’s personnel and evaluating their competency in the support of OTTO Motors products and services.
  • Ensure familiarity with company procedures. Apply procedures in compliance with government laws. Procedures include: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental).

The Essentials – You Will Have:

  • Bachelor’s degree or equivalent experience
  • Legal authorization to work in the Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred – You Might Also Have:

  • 5+ years of relevant industry experience.
  • Valid driver’s license.
  • Ability to travel up to 50% of time.
  • Typically requires 5 year’s experience in sales, industrial automation, material handling, systems integration or an engineering firm
  • Experience selling services and/or Software (contractual and transactional) to manufacturing companies (headquarter locations and plants)

What We Offer:

  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life..

This position is part of a job family. Experience will be the determining factor for position level and compensation.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.#LI-Remote#LI-SS1Rockwell Automation is an Equal Opportunity Employer including disability and veterans.If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.