Process Architect Senior Manager – Lead Mgmt & Routing – Equinix – Toronto, ON

Company: Equinix

Location: Toronto, ON

Expected salary:

Job date: Sun, 01 Jun 2025 06:22:53 GMT

Job description: Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryThe Senior Manager of Lead to Quote Process Architecture (Lead Mgmt & Routing) will lead process redesign and improvement initiatives, translating business objectives into optimal process design, in collaboration with our product managers and product owners. This hands-on role requires extensive experience in gathering process information from subject matter experts across business areas and translating it into documented process maps to ensure clear communication and alignment. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions. They will also have a proven track record of collaborating with cross-functional teams and driving the adoption of new processes to achieve desired outcomes.This role will report to one of several Experience Product Managers.ResponsibilitiesProcess Design and OptimizationLead the design and re-engineering of scalable, end-to-end business processes that align with long-term strategic goals—particularly across the Lead-to-Quote journeyLeverage structured methodologies (e.g., Lean, Six Sigma) to diagnose pain points, conduct root cause analysis, and deliver sustainable improvements that accelerate sales productivity and operational efficiencyGather and analyze customer and stakeholder feedback to identify process friction and improvement opportunities; translate insights into solutions that enhance experience and satisfactionCreate and maintain comprehensive process documentation, including process maps and flowcharts, while utilizing advanced modeling techniques to visualize complex processes and their interdependenciesEnsure compliance with regulations and industry standards, identify risks associated with process changes, and develop effective risk mitigation strategiesCollaborate with Sales and adjacent teams to design and optimize cross-functional, end-to-end processes that streamline marketing-to-sales transitions, accelerate sales cycles, improve operational efficiency, establish continuous feedback loops, and ensure seamless handoffs to application end usersTesting Strategy DevelopmentDevelop and execute comprehensive testing strategies for new processes and technology & tool stack implementations, ensuring alignment with business unit requirements. This includes creating detailed test cases and scenarios that cover all functional areas, leading functional, integration, and user acceptance testing (UAT), and analyzing results to provide actionable feedback to stakeholders for necessary adjustmentsChange Management and facilitation:Lead effective change management efforts to drive adoption of new processes and systemsDevelop and deliver targeted training or enablement materials to support scale and ease of transitionIdentify risks or resistance that may hinder adoption and proactively develop mitigation plansCollaborate with senior leadership and stakeholders to define business needs, process requirements, and build alignment on key strategic initiativesFacilitate cross-functional workshops and alignment sessions to map processes, identify pain points, and co-create sustainable solutionsPerformance / Risk Metrics and ReportingEstablish, track, and report on key performance indicators (KPIs) to evaluate process health, scalability, and business impact. Leverage and analyze data and performance trends to identify risks, surface inefficiencies, and drive continuous improvement initiativesTechnology Strategy and IntegrationPartner with IT and digital transformation teams to shape and implement technology solutions that enhance operational efficiency and align with strategic goals. Ensure technology enhancements, particularly within Salesforce and connected systems, support scalable, user-centered business processes across the Lead-to-Quote experienceContribute to a Culture of Continuous ImprovementProvide coaching and mentorship to junior architects and business analysts. Foster a team culture grounded in collaboration, resilience, and a growth mindset during times of transformation. Demonstrate coachability, initiative, and a positive attitude while navigating ambiguity and driving progress.Qualifications8+ years of experience driving end-to-end process redesign, transformation, and improvement initiatives across complex, cross-functional environmentsDemonstrated expertise in Salesforce (SFDC) and its ecosystem; strong preference for familiarity with sales-centric applications such as Clari, Anaplan, ZoomInfo, etc, to support a modern, integrated tech stackStrong business acumen and analytical skills, with a demonstrated ability to use data to uncover insights and drive action; experience supporting digital transformation initiatives aligned to sales workflows is strongly preferredProven ability to lead cross-functional workshops and alignment events, translating process improvement opportunities into practical, outcome-oriented solutionsSkilled at influencing senior stakeholders, facilitating decision-making, and navigating ambiguity or conflict with clarity and composureHighly self-directed with a strong sense of ownership, proactive communication, and thoughtful task prioritization in fast-moving environmentsExceptional collaborator, able to build trust, align diverse teams, and partner effectively with Product Owners and other stakeholders across the Lead to Quote journeyExperience working within Agile and SAFe frameworks is highly valuedSalesforce Admin Certification is preferred but not requiredContinuous Improvement Certification (Lean Six Sigma or Lean Practitioner) preferredBachelor’s degree in a related fieldEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix Overview: Equinix is a leading global provider of digital infrastructure, operating over 260 data centers worldwide. The company helps organizations interconnect their essential infrastructure rapidly and sustainably, enhancing agility and digital service delivery.

Position Summary: The role of Senior Manager for Lead to Quote Process Architecture focuses on redesigning business processes to optimize efficiency and support organizational goals. This position requires collaboration with product managers and stakeholders, alongside gathering and documenting process information from various business areas.

Key Responsibilities:

  • Lead the design and improvement of scalable business processes, particularly in the Lead-to-Quote journey.
  • Utilize methods like Lean and Six Sigma for root cause analysis and process enhancement.
  • Gather feedback to identify areas for improvement, ensuring compliance with industry standards.
  • Create documentation, conduct testing for new processes, and manage change effectively.
  • Track performance metrics to evaluate process impact and drive continuous improvements.
  • Partner with IT to implement technology solutions that enhance operational efficiency.

Qualifications:

  • 8+ years of experience in process redesign across complex environments.
  • Expertise in Salesforce and related sales applications.
  • Strong analytical skills to drive insights for digital transformation.
  • Proven leadership in cross-functional workshops and stakeholder influence.
  • Preferred qualifications include certifications in Salesforce Admin and Continuous Improvement methodologies.

Equinix promotes diversity and inclusion, ensuring equal employment opportunities for all candidates.

Sysco – National Routing Optimization Manager – Ottawa, ON

Company: Sysco

Location: Ottawa, ON

Expected salary:

Job date: Thu, 19 Dec 2024 00:57:21 GMT

Job description: National Routing Optimization ManagerReports ToVP, Field Operations CanadaLocationRemoteTypeFull Time Contract – (12 months)Closing DateJanuary 6, 2025Company OverviewSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?For more information, visit or follow us @SyscoCanada at ; orFor a full list of opportunities, visitRole:This role is responsible for evaluating and leading national and regional initiatives with the goal of improving our Transportation cost per case via building more efficient and consistent delivery routes in the most cost-effective manner possible.Role Responsibilities:

  • Review regions quarterly and identify opportunities to improve routing efficiencies, reduce delivery expense and improve equipment utilization.
  • Maximize pieces per truck, pieces per mile while remaining compliant with Hours-of-Service Regulations.
  • Conduct meetings with VP Field Sales/VP National Sales to develop and identify opportunities for improving on service levels and achieving organizational goals.
  • Conduct effectiveness study for 6-day opportunity and provide roll out best practices
  • Work in collaboration with our 360 team to integrate and automate additional functions and access to support our sales team;
  • Lead the implementation of Territory Planner across each region. (Ensuring we have the most efficient fulfilment path to major customers from our sites)
  • Align new Regions with customer base (optimizing for the most efficient and balanced routing across Canada)
  • Audit customer delivery frequency vs. volume (managing designated delivery days)
  • Balancing delivery volumes (reducing equipment and our carbon footprint needed to service customer)
  • Canadian administrator for Roadnet, maintaining Roadnet delivery information system and ensure that applicable upgrades/changes to the system are made in a timely manner.
  • Develop and maintain best practices, ensuring all system functions are aligned and consistent across Canada; streamline reporting and KPI’s
  • Conducting new customer cost analysis
  • Support sites with contingency planning
  • Create ODI reporting structure tracking sales, pieces per truck, pieces per mile and fuel usage.
  • Assist and train routing leads on Roadnet system changes/upgrades
  • Effectively manage, coach and develop routing staff focusing on continuous improvement
  • Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
  • Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
  • Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
  • Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

  • Five (5+) years in a dispatch/routing related role.
  • Geographical knowledge of service area and map reading skills.
  • Variety of transportation routing experience preferred.
  • Foodservice distribution is an asset.
  • Post-secondary education in logistics and transportation is preferred.
  • Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook
  • Knowledge of AS400 and oracle WMS systems.
  • Enterprise Road Net or other dispatch and routing software knowledge is an asset.
  • Geographical knowledge of the region.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.External candidates submit cover letter & resume via www.sysco.ca/careersOur Purpose:Connecting the world to share food and care for one anotherOur Mission:Delivering success for our customers through industry-leading people, products and solutionsOur Identity:Together we define our future of foodservice and supply chainSysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.Here’s a sample of the many benefits Sysco colleagues enjoy:Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups(*benefits may vary based on location or bargaining unit)