Digital Collaboration Delivery Business Systems Analyst (AOS), Deloitte Global Technology Services

Job title: Digital Collaboration Delivery Business Systems Analyst (AOS), Deloitte Global Technology Services

Company: Deloitte

Job description: Digital Collaboration Delivery Business Systems Analyst (AOS), Deloitte Global Technology Services

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Date Posted: Jun 22, 2021

Reference Code: 64797-en_US

Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

The Business Systems Analyst for AvePoint Online Services (AOS) will support the successful global deployment of AOS by developing communications, reports, technical documentation and training materials for various audiences, including member firm executive leadership, in addition to serving as a business analyst in support of software and solution development on the AOS platform. This role is responsible for supporting the member firms through the development of use cases and user stories, job aids and training presentations, data visualizations and reports as well as leading workshops and executive presentations. This resource will work with business end users to elicit and document business needs. They will collaborate with technical delivery team members to maximize and leverage the understanding of business solution functional and non-functional requirements, to ensure that the software solutions developed and tested are fit for purpose, meet business needs and are operationally sustainable. This resour will be responsible for ensuring all business analysis and quality assurance work products adhere to the practices and standards defined by Deloitte Community of Practice and project leaders and will ensure all business analysis and quality assurance resources are trained, effectively and consistently use supporting application life cycle management tools, and comply with time reporting and other mandated organizational and corporate policies.

About the team

Deloitte Global Culture:

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

In Global Technology Services, we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

Enough about us, let’s talk about you

You are someone with:

  • Bachelor’s Degree in Computer Science, Management Information Systems, Business Administration or equivalent education.
  • 5 to 7 years of related Business Analysis and Communications experience in the IT sector. Experience with technical writing, data analytics, and/or change management.
  • Demonstrated ability to leverage sound business judgment to translate complex business issues into job aids, marketing materials, requirements and specifications.
  • Ability to translate technical concepts and business information into various forms of documentation for various audience types (non-technical business teams, technical teams, system administrators, and integrators).
  • Understands business strategy and objectives by studying the business function, gathering information, and evaluating output requirements and formats. Elicits and documents functional/non-functional requirements for technical solutions to meet business needs.
  • Possesses advanced level understanding of business analysis, business processes, workflows, methodologies and leading practices.
  • Collaborates with application developers, designers, and architects to ensure a shared understanding of the business modeland the detailed function requirements.
  • Establishes the estimation of requirements documentation and testing efforts for various projects and initiatives.
  • Manages the Product Backlog for a product, working with the Technical Delivery Manager to prioritize requirements, define and manage scope and sprints for a project.
  • Works with Technical Delivery Manager and end users to plan and execute User Acceptance Testing.
  • Excellent written and verbal communications skills. Must be able to easily grasp and communicate complex ideas.
  • Advanced presentation, organization, and meeting facilitation skills. Remote collaboration skills are a must.
  • Advanced knowledge of technical writing, marketing communications, operations, and reporting.
  • Excellent organization, analytical, planning and leadership skills.
  • Data analytic skills with experience in PowerBI, MS Access, MS Excel a plus.
  • Experience with collaboration products, including internet or web-based applications.
  • Must have knowledge of software development lifecycles including Agile development and testing.
  • Experience in dealing with multiple projects and ability to coordinate across teams.
  • ECBA, CBAP or CCBA certifications are a plus.
  • Experience working with Agile development processes.

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 52 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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© 2021. See for more information.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see

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Senior Manager, Deloitte Digital Operate Managed Services

Job title: Senior Manager, Deloitte Digital Operate Managed Services

Company: Deloitte

Job description: Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto; Calgary; Vancouver

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching

 

Application Managed Services and Operate leader for Digital Technologies

What will your typical day look like?

The Operate Senior Manager is responsible for growing and managing Deloitte’s Operate practice and leading the Application Management Services stream for digital technologies. Reporting to Practice Leaders and Engagement Partners, the Operate Senior Manager is expected to carry out the following activities:

  • Business Development – You will take a lead role in selling, delivering and managing consulting managed services (AMS) to high growth organizations with a diverse global team. Create long term relationships with selected vendors. Identify and lead business development opportunities. Provide innovative ideas and leadership to generate client service offerings. Develop knowledge of the various Operate services, tools and methodologies delivered by the firm so that potential sales opportunities are identified. Providing strategic vision for Operate practice and engagements, leading sales activities including RFP responses, performing work assessment and estimation, designing optimal support models, developing pricing models, facilitating advisory work, etc.
  • Service Management – overseeing digital AMS client engagements including building relationships with senior client executives, leading delivery teams, managing engagement financials and identifying new opportunities

About the team

Deloitte Digital’s vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our aim is to be a global leader in driving digital transformation using digital platforms. By redefining the customer’s digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

The Advertising, Marketing and Commerce team delivers and deploys strategy, design, implementation and support of web content management, digital asset management, and other technology solutions in the digital marketing and content space.

Enough about us, let’s talk about you

You are someone who is:

  • A minimum of a Bachelor’s Degree in Business, Engineering, Computer Science or other related discipline
  • A minimum of 10 years of account management, sales/business development, operations, or consulting experience preferably in an AMS environment (Client service experience and/or professional services industry experience is a plus)
  • Advanced knowledge of Application Management and Operations principles including ITIL, CMMi, ITSM tools, etc.
  • Deep experience developing sales leads for AMS engagements and delivering on those opportunities once closed
  • Superior program/project management experience, specifically working with matrix reporting structures
  • Decisive leadership skills and ability to motivate, facilitate, and influence diverse teams without authority and with empathy
  • Proven ability to lead multiple workstreams simultaneously and with global teams
  • Ability to develop and secure relationships with senior client executives

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

[Not to be removed or modified – this is firm standard]

The next step is yours

Sound like The One Firm. For You? Apply by [insert date].

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Expected salary:

Location: Toronto, ON

Job date: Sat, 14 Aug 2021 22:40:22 GMT

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Senior Manager, Deloitte Digital Operate Managed Services

Job title: Senior Manager, Deloitte Digital Operate Managed Services

Company: Deloitte

Job description: At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching

Application Managed Services and Operate leader for Digital Technologies

What will your typical day look like?

The Operate Senior Manager is responsible for growing and managing Deloitte’s Operate practice and leading the Application Management Services stream for digital technologies. Reporting to Practice Leaders and Engagement Partners, the Operate Senior Manager is expected to carry out the following activities:

  • Business Development – You will take a lead role in selling, delivering and managing consulting managed services (AMS) to high growth organizations with a diverse global team. Create long term relationships with selected vendors. Identify and lead business development opportunities. Provide innovative ideas and leadership to generate client service offerings. Develop knowledge of the various Operate services, tools and methodologies delivered by the firm so that potential sales opportunities are identified. Providing strategic vision for Operate practice and engagements, leading sales activities including RFP responses, performing work assessment and estimation, designing optimal support models, developing pricing models, facilitating advisory work, etc.
  • Service Management – overseeing digital AMS client engagements including building relationships with senior client executives, leading delivery teams, managing engagement financials and identifying new opportunities

About the team

Deloitte Digital’s vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our aim is to be a global leader in driving digital transformation using digital platforms. By redefining the customer’s digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

The Advertising, Marketing and Commerce team delivers and deploys strategy, design, implementation and support of web content management, digital asset management, and other technology solutions in the digital marketing and content space.

Enough about us, let’s talk about you

You are someone who is:

  • A minimum of a Bachelor’s Degree in Business, Engineering, Computer Science or other related discipline
  • A minimum of 10 years of account management, sales/business development, operations, or consulting experience preferably in an AMS environment (Client service experience and/or professional services industry experience is a plus)
  • Advanced knowledge of Application Management and Operations principles including ITIL, CMMi, ITSM tools, etc.
  • Deep experience developing sales leads for AMS engagements and delivering on those opportunities once closed
  • Superior program/project management experience, specifically working with matrix reporting structures
  • Decisive leadership skills and ability to motivate, facilitate, and influence diverse teams without authority and with empathy
  • Proven ability to lead multiple workstreams simultaneously and with global teams
  • Ability to develop and secure relationships with senior client executives

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

[Not to be removed or modified – this is firm standard]

The next step is yours

Sound like The One Firm. For You? Apply by [insert date].

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

×

Apply for Job

×

×

×

Enter your email to apply

Find similar jobs:

Get connected

Services

Industries

Careers

Legal

© 2021. See for more information.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see

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