Shoppers Drug Mart – Pharmacy Intern – Burlington, ON

Company: Shoppers Drug Mart

Location: Burlington, ON

Expected salary:

Job date: Sun, 08 Jun 2025 00:33:28 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.#EN #FS #PHARM #ON

Shoppers Drug Mart – Bilingual Patient Care Coordinator – Mississauga, ON

Company: Shoppers Drug Mart

Location: Mississauga, ON

Expected salary:

Job date: Fri, 30 May 2025 03:45:40 GMT

Job description: Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Basic Function
Reporting to the Supervisor, of Patient Care Operations, the Patient Care Coordinator’s primary objectives are to handle new patient enrollments, respond to inbound inquiries, triaging calls to the appropriate team members, indexing documents and work collaboratively with the Patient Care Specialists. The incumbent is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.Job DescriptionNature and ScopeThe Patient Care Coordinators are the first line of contact for patients, caregivers, physicians, clinics, consumers, medical professionals and pharmacies. Primary responsibilities include, but are not limited to, responding to customer service inquires pertaining to patient support programs, obtaining and documenting patient information, triaging calls to appropriate team members and supporting the Patient Care Specialists with specific tasks. The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role. This position has a permanent work from home option – remote workers within Canada are welcomed to apply.Principal AccountabilitiesResponds to incoming customer related calls from patients, pharmacies and clinics regarding status of active patient files within SLA’sTriage calls to appropriate team membersIndexing patient documents received from but not limited to; clinics, MD offices, patients and insurance companies; and create files as neededWorks collaboratively with Patient Care Specialists to enhance the patient journey and experienceSupport special projects and initiatives as required to support PCS OperationsEnsures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapyProvide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics and program requirements are metUnderstands the molecule(s) in full detailAct as a patient advocate, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement processResults driven – must meet or exceed establish performance and quality metricsAssisting Supervisor, Patient Care Operations with projects as requiredContact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and proceduresWhy work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.#EN #SS #ON

Shoppers Drug Mart – Coordinator, Patient Care – Mississauga, ON

Company: Shoppers Drug Mart

Location: Mississauga, ON

Expected salary:

Job date: Sat, 31 May 2025 05:09:28 GMT

Job description: Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Reporting to the Manager, of Patient Care Operations, the Patient Care Coordinator’s primary objectives are to handle new patient enrollments, respond to inbound inquiries, triaging calls to the appropriate team members, indexing documents and work collaboratively with the Patient Care Specialists. The incumbent is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.Job DescriptionNature and ScopeThe Patient Care Coordinators are the first line of contact for patients, caregivers, physicians, clinics, consumers, medical professionals and pharmacies. Primary responsibilities include, but are not limited to, responding to customer service inquires pertaining to patient support programs, obtaining and documenting patient information, triaging calls to appropriate team members and supporting the Patient Care Specialists with specific tasks. The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role. This position has a permanent work from home option – remote workers within Canada are welcomed to apply.Principal Accountabilities

  • Responds to incoming customer related calls from patients, pharmacies and clinics regarding status of active patient files within SLA’s
  • Triage calls to appropriate team members
  • Indexing patient documents received from but not limited to; clinics, MD offices, patients and insurance companies; and create files as needed
  • Works collaboratively with Patient Care Specialists to enhance the patient journey and experience
  • Support special projects and initiatives as required to support PCS Operations
  • Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy
  • Provide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics and program requirements are met
  • Understands the molecule(s) in full detail

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.#EN #SS #ON

Shoppers Drug Mart – Pharmacy Intern – Brampton, ON

Company: Shoppers Drug Mart

Location: Brampton, ON

Expected salary:

Job date: Thu, 05 Jun 2025 00:33:34 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?*Must be registered with the OCP as an Intern and must provide OCP Number*SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.#EN #FS #PHARM #ON

Shoppers Drug Mart – Pharmacy Intern – Barrie, ON

Company: Shoppers Drug Mart

Location: Barrie, ON

Expected salary:

Job date: Wed, 04 Jun 2025 06:54:25 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.#EN #FS #PHARM #ON

Shoppers Drug Mart – Pharmacy Intern – Kanata, ON

Company: Shoppers Drug Mart

Location: Kanata, ON

Expected salary:

Job date: Sun, 01 Jun 2025 05:49:51 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.#EN #FS #PHARM #ON

Category Director, Prestige Cosmetics – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Wed, 28 May 2025 07:37:24 GMT

Job description: Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Category Management is at the heart of all we do. A strategic part of our organization, Category Management at Shoppers drives our front store business with innovative house brands, unique marketing opportunities, powerful supplier relationships, and exclusive brands. You will apply entrepreneurial, consulting, management and analytical skills on a daily basis, while executing and delivering real outcomes that drive the bottom line.We are execution and results focused, and reward our people with a chance to learn, try new things, take more responsibility and get things done.Shoppers Drug Mart is one of the most recognized and trusted names in Canadian retailing, with over 1,200 Shoppers Drug Mart and Pharmaprix stores in each province and three territories. We are one of the most convenient retailers in Canada, proudly serving Canadians who believe being healthy means looking and feeling good.What You’ll Do:

  • Meets with existing and potential vendors to maintain a current knowledge of new product offerings and promotions, assess category performance and growth relative to SDM and competitors, refine current strategies and develop and implement additional strategies to attract and motivate customer purchases, realize maximum profitability, grow market share, and increase customer loyalty.
  • Monitors product mix listing to ensure timely acquisition of products, appropriate replenishment, suggest changes in purchasing and provide solutions to minimize the impact of backorders.
  • Negotiates with vendors to secure cost effective acquisition costs, unique and competitive promotional opportunities including first to market initiatives and exclusive listings, in addition to securing revenue funding for SDM marketing initiatives (i.e. Optimum, Flyers, Special value) and inside programs.
  • Reviews and monitors listing and product changes to ensure accurate and timely processing, protect the integrity of all product related data and ensure all administrative requirements are completed and processed as required.
  • Negotiates, schedules and implements timely promotional events to build consumer awareness and generate sales.
  • Manages and monitors funds in/out accounts to ensure the revenue and spend accounts balance and accurately reflect the results of the category.
  • Liaises with the Planogram team to develop and publish annual updates for all plan-o-grams to ensure the item assortment and shelf presentation remains current and best reflects the anticipated market trends.
  • Work with various stakeholders including our social, marketing and digital teams to ensure an omni-channel experience for our customer
  • Oversees workloads and provides staff supervision to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices.
  • Provides guidance, motivation, and performance review including hiring and terminating employees, to maintain and enhance competency levels, identify future training requirements and achieve goals to increase performance.
  • Direct report – one Category Assistant

What You’ll Need:This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

  • Strong category management expertise, ideally in prestige beauty, skincare, haircare or cosmetics
  • Ability to develop and execute long-term category strategies that align with both vendor and corporate goals
  • Ability to interpret data and use insights to drive category performance and innovation
  • Proven track record of sales, market share and gross margin growth
  • Experience with assortment planning, pricing strategies, and promotional optimization
  • Deep understanding of retail trends, especially in prestige beauty and consumer behavior
  • Experience with joint business planning, co-op marketing, and collaborative innovation
  • Ability to lead and influence cross-functional teams including merchandising, marketing, operations, supply chain, and digital
  • Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
  • Advanced negotiation, persuasive and communication skills to secure favourable category plans.
  • Advanced understanding of quality standards relative to merchandising, marketing and promotional practices and procedures.
  • Computer skills to produce effective reports, documents and presentations.
  • Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
  • Post secondary education equivalent to a Bachelor’s degree in Retail, Marketing, Merchandising or equivalent.
  • 7+ years in category management, merchandising, or brand management in retail or CPG
  • Experience in prestige beauty highly valued

Why now?We are currently investing in our teams at Central office, to provide the best support to our Stores and their teams.For the buyers and merchants on our Category Manager team, that is taking the form of new initiatives to improve workflow, and promotions optimization. We are also developing Category Strategy, a planned Centre of Excellence to help deliver a test environment for categories, while continuing to provide measurement and analysis support to help you deliver the best outcomes for your category.Joining our Category Management team now means you are able to help set the tone, and add your voice to the new initiatives, plans and workflows being built.And on top of that, every year, Shoppers Drug Mart employees at Central office, and in the stores of our Associate Owners, contribute more time, money and effort to great charitable causes across Canada.Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.#EN #SS #MERCH #ON

Summary:

Shoppers Drug Mart, located at 243 Consumers Road, Toronto, is advancing health and wellness in Canada through a variety of services, including prescriptions and walk-in clinics. With over 1,300 stores nationwide, they focus on building a collaborative and inclusive workforce.

The Category Management role is essential to drive sales and customer loyalty through innovative brand strategies and effective vendor negotiations. Responsibilities include monitoring product performance, ensuring timely product listings, managing promotional events, and leading a small team.

Candidates need extensive experience in category management, ideally in prestige beauty, alongside strong analytical, negotiation, and leadership skills. A Bachelor’s degree and over seven years of relevant experience are preferred.

Shoppers Drug Mart promotes diversity and offers competitive pay, learning opportunities, and a commitment to community involvement. The company is currently investing in its workforce to enhance team support and retail strategies. Applicants are encouraged to apply if they resonate with the company’s values of authenticity and trust.