Tag: SOS

Company: International SOS

Location: Ontario

Expected salary: $22 per hour

Job date: Thu, 14 Aug 2025 03:36:38 GMT

Job description: Position: Elite Travel AdvisorStart Date: TBDLocation Requirement: MUST reside in Ontario, Canada / this is a remote work from home opportunity.About the Role:Aspire Lifestyles, a global leader in concierge services, is seeking experienced TICO certified professionals from the travel, airline, or hospitality industries to join our team as Travel Advisors. In this role, you will deliver White Glove customer service to high-net-worth clients, handling travel arrangements and resolving issues with the highest level of professionalism and care.Key Responsibilities:Provide exceptional service via phone and email for domestic and international travel bookings
Research and plan customized travel experiences, including flights, hotels, and car rentals
Assist clients in utilizing exclusive benefits and Membership Reward points
Troubleshoot travel disruptions and de-escalate client concerns
Guide clients through our travel platform and resolve technical issuesWhat We Offer:Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week).
Competitive pay starting at $22.00/hour
Work from the comfort of your own home – this is a fully remote opportunity
Paid training and career advancement opportunities
Comprehensive benefits after 30 days of employment, including:
Dental, vision, and extended health care
Opportunity to participate in our RRSP program with company match after 1 yearPaid time offSchedule Requirements:We are a 365-day 24/7 operation.Must be available for full-time work.Flexibility required to include weekends & holidays.Premium pay for overnight shift.What You Bring to the Team:A customer-first mindset with a professional and positive attitude, where you view performing well on servicing customers’ requests as a measure of success.
Excellent geographical and travel knowledge through professional or personal travel experience.
Extensive knowledge of the travel industry: including destinations, airlines, hotels, visa requirements, travel packages, and current trends.
High level of proficiency using travel booking systems, customer relationship management (CRM) software, and other relevant technology, including a willingness to learn new systems and adapt to technological advancements.
Experience in prioritizing tasks, meeting deadlines, and maintaining accuracy in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
Understands the nature of travel-related inquiries and can handle frustrated or upset customers professionally, remaining calm and composed under pressure.
Strong multitasking and internet navigation skills.Work-from-Home Requirements:Private, distraction-free home office with a lockable door.
MUST have a Smart Phone that can operate the most up to date operating system.
High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi or Wi-Fi Pods/extenders.
No satellite internet connections.Qualifications:Min high school diploma or equivalent education required.
Minimum 2 years of experience as a Customer Service Agent in a 24/7 Call Center environment.
Extensive experience in Travel and Tourism or equivalent work experience is required.
TICO certification required.
Min of 1 year of GDS experience required.
Must be able to complete and pass a comprehensive background check.Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Company: International SOS

Location: Ontario

Expected salary: $22 per hour

Job date: Fri, 18 Jul 2025 22:49:18 GMT

Job description: Elite Travel Advisor (Remote – Ontario Residents Only)Starting at $22.00/hr | Full-Time | Permanent | Work-from-HomeDo you have experience in the Travel, Airline, or Hospitality industry and a passion for delivering exceptional guest service? Are you looking to grow your career with a company that values work-life balance, promotes from within, and welcomes your ideas? If so, Aspire Lifestyles invites you to join our extraordinary team!Why Aspire Lifestyles?We are a global leader and pioneer in the concierge industry with nearly 30 years of experience. As part of our team, you’ll enjoy the stability of a world-class organization without the pressure of commission-based sales or building your own clientele.What We Offer:– Remote work – from the comfort of your home
– Starting wage: $22.00/hour
– Full-time, 8-hour shifts (up to 40 hours/week)
– Permanent position
– Comprehensive benefits (after 30 days), including:
– Dental, vision, and extended health care
– RRSP with company match
– Paid time off
– Paid training
– Career advancement opportunitiesKey Responsibilities:– Handle travel-related requests for a high-profile client via phone
– Research, plan, and book customized domestic and international travel (flights, hotels, car rentals)
– Assist with travel changes, cancellations, and rebookings
– Provide expert guidance on exclusive member benefits and rewards
– Troubleshoot issues related to the travel website and guide users through navigation
– De-escalate and resolve customer concerns with professionalism and empathyWhat You Bring:– A passion for delivering outstanding customer experiences
– Strong geographical and travel knowledge (professional or personal)
– Proficiency in navigating multiple systems and online tools
– Ability to thrive in a fast-paced, structured call center environment
– Excellent verbal and written communication skillsRequirements:– Must be a resident of Ontario, Canada
– Must be available for full-time work, including afternoons and weekends
– GDS experience is required
– TICO certification require (with a willingness to obtain within 3 months of employment)
– 2+ years of customer service experience, preferably in travel or hospitality
– 1+ year of call center experience
– 1+ year of travel industry experience
– High school diploma or equivalent (Travel & Tourism diploma preferred)
– Ability to pass a background checkWork-from-Home Requirements:– Private, distraction-free home office with a lockable door
– Wired high-speed internet (minimum 25 Mbps download / 5 Mbps upload)
– No satellite internet; Wi-Fi not permitted
– Smartphone with the latest operating systemAspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.