Specialist Team Member Relations – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Fri, 18 Apr 2025 04:23:03 GMT

Job description: job requires individuals to represent the company with honesty and ethical behavior in all interactions with customers, colleagues, and the general public.

Responsibilities include maintaining a high level of professionalism in all sales and marketing activities, adhering to company policies and procedures, and upholding the company’s reputation for integrity in all customer interactions.

Team members must also demonstrate a commitment to transparency and honesty in their sales and marketing efforts, ensuring that all communication is accurate and truthful.

Successful candidates will have a strong understanding of ethical marketing practices and a dedication to upholding the company’s values of integrity and honesty in all aspects of their work.

Live Nation Entertainment – Field Operations Specialist – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Thu, 10 Apr 2025 04:28:39 GMT

Job description: Job Summary:JOB DESCRIPTION – FESTIVAL OPERATIONS SPECIALISTLocation: CanadaDivision: Ticketmaster CanadaLine Manager: Sr. Manager – Festival OperationsContract Terms: Full-Time, PermanentTHE TEAMWe’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.THE JOBWorking primarily with the Front Gate ticketing system, this position delivers operational services and support to Ticketmaster’s festival business clients (venues and promoters). The Festival Operations Specialist (FOS) is responsible for coordinating and executing the ticketing needs of festival operations in collaboration with multiple departments and clients. This role includes significant client facing components as well as a requirement for a very strong technical understanding of our products and equipment. Responsibilities will also include developing and maintaining excellent client relationships, and day to day operational support.WHAT YOU WILL BE DOINGClient ServiceProvide direct support for Festival clients through consultation on product configuration, usage and best practices;Understand client organization’s long-term business goals and recommend appropriate system and product solutions;Oversee the building, maintaining and management on all client event tickets;Schedule and maintain regular client calls and in person meetings;Advise and assist with client reporting;Facilitate optimal product usage through suggested business process improvements and advanced training;Maintain advanced overall knowledge of all Ticketmaster products;Operational SupportInstall, support and deploy various equipment and services at festival locations;Provide best practices, training and support of client event and box office needs where required;Oversee a TM staffed Box Office team where required;Maintain maximum site efficiencies through collaboration with other on-site teams and third-party providers;Ensure timely and accurate reporting on live event statistics and access control;Maintain inventory and upkeep of technology assetsProblem ResolutionUse troubleshooting techniques and tools to identify the root cause of issues;Research client/customer complaints about service levels;Work with National/Central support groups to expedite problem resolution;Troubleshoot software and hardware issues;Coordinate networking issues;Balance Audits/Settlement issues;Work with Customer Service for events with problems and/or special circumstances;WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)3+ years festival, ticketing or other related experienceBilingualism (written and oral); English and French is strong assetExperience with Ticketmaster software and hardware is preferredStrong computer skills, especially MS Word and ExcelDemonstrated organizational and critical thinking skills, paired with a keen attention to detailAble to successfully manage multiple and competing priorities in a time sensitive environmentAutonomous and able to work under minimal supervisionReliable, adaptable and team-orientedMust be able to meet the physical and technical demands of remote festival locations with little to no infrastructureMust be able to lift and carry up to 25 pounds unassisted, and able to push and pull rolling carts and cases weighing up to 100 pounds unassistedMust be able to show flexibility in schedule and location to accommodate festivals (work multiple days in a row beyond a standard work week, or shift lengths beyond a standard work day)Travel requiredA passion for live events!YOU (BEHAVIOURAL SKILLS)Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Essity – National Clinical Specialist – Vascular/Lymphology – Oakville, ON

Company: Essity

Location: Oakville, ON

Expected salary:

Job date: Thu, 10 Apr 2025 02:43:18 GMT

Job description: National Clinical Specialist – Vascular/Lymphology (Ontario)Who We AreEssity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.About the RoleEssity’s Canada Health and Medical team is looking for an experienced National Clinical Specialist – Vascular/Lymphology. The role of the National Clinical specialist supporting sales, based out of Ontario, is to support the Ontario sales team by providing knowledge, training, guidance, and support to the sales team and end user accounts with Lymphology and/or Phlebology solutions, to support strategic market development. This role will also advise internal and external target groups about medical products and product applications in line with sales plans to build awareness of the Essity Value Proposition and to develop an external network of target groups and professionals into users of our medical solutions.This will be a remote position. The ideal candidate should live in the Greater Toronto / Central Ontario area and have the ability to travel as required.We’re looking for an individual who embodies our values and isn’t afraid to lead from the front, challenge, provide expertise and motivate others around them. We’re always looking for ways to improve our products and ourselves and we are looking for a leader to help support this Essity culture. If this is you, we’d love to talk.What You Will DoSet up, run and/or supervise clinical lessons and product presentations with Health Care Professionals and fitters to accurately explain product properties and benefits as well as demonstrate correct and effective product use.Develop and maintain training programs, instruction materials, support collateral to ensure up to date information for lymphology and phlebology productsSupport the launch of strategic products.Identify and communicate market intelligence on potential new opportunities for products or solutions.Actively build and maintain networks and participate in relevant associations and events to stay updated with market development and the position of our products in the market. Attend conferences as needed.Identify, develop & maintain relationships with key clinical opinion leaders & associations.Provide professional support and training to internal and external target groups including train the trainer activities.Work with sales management to develop and support clinical strategies within the region.Work closely with Key/Account Managers to optimize customer management according to budgeted plans.Support Customer Service with Custom Lymphology order questions. Support identified accounts with measuring techniques to improve order outcomes.Demonstrate an understanding of the reimbursement programs available in Ontario for end users for both lymphology and phlebology garmentsMaintain data in sales systems (CRM)Who You AreEffective training/ presentation/ communication skills.Some domestic travel required throughout their respective territory (30-40%).Excellent aptitude & attitude for teamwork.Ability to develop and manage priorities & projects.Good knowledge of Microsoft Office suite (Excel, Word, Power Point, Outlook).Qualified candidates should have 5-7 years prior experience with Lymphology & Phlebology.Fluent English, Bi-Lingual (EN/FR) is an asset.About Our DEI CultureGuided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.What We Can Offer YouAt Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.Compensation and BenefitsCompetitive annual salary + sales incentive bonus + benefitsPay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total RewardsApplication End Date:Job Requisition ID: Essity252627

Product Support Specialist (Revenue) – Hybrid – The Globe and Mail – Toronto, ON

Company: The Globe and Mail

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 22:18:23 GMT

Job description: POSITION OVERVIEW:The Product Support Specialist (PSS) plays a key role in ensuring exceptional customer experiences at The Globe and Mail. This role collaborates directly with readers, subscribers, and internal/external partners to resolve escalated issues, provide support, and contribute subject matter expertise. Working collaboratively across teams, this role directly contributes to optimizing service delivery, building subscriber loyalty, and achieving our customer experience goals.KEY RESPONSIBILITIES:

  • Resolve escalated customer service issues with subscribers and readers across phone, email, chat, and social media channels.
  • Provides product and process support to front-line service team members, empowering them to effectively assist customers.
  • Collaborates with Product Managers, IT, vendors and other stakeholders to troubleshoot and resolve complex customer service issues.
  • Drafts clear and concise knowledge base articles (internal and public-facing) for both new and existing processes to enhance self-service and reduce support workload.
  • Leverages expertise with service platforms (Salesforce, AWS Connect, Zuora, Limio, etc) to support the analysis of customer service issues upon management request. This includes reviewing user behavior, transactions, and customer feedback.
  • Utilizes data-driven insights to inform process improvement recommendations to enhance the customer experience and empower agents to deliver exceptional service.
  • Provides subject matter expertise (SME) on The Globe and Mail’s products and services, collaborating with internal teams (sales, marketing, QA, product, etc.) on new initiatives, assigned projects, service enhancements and policy changes.
  • Creates clear and concise Jira tickets with user stories outlining desired outcomes and acceptance criteria as required.
  • Collaborates with internal stakeholders to update training documentation for the Contact Centre. This includes documenting workflows and any product-specific information. As required, participates in knowledge transfer sessions with the Contact Centre trainer.
  • Maintains in-depth knowledge of The Globe and Mail’s products and services including related features and benefits.

Note: Possible shift and weekend work scheduleQUALIFICATIONS:

  • Minimum of 3 years working in a technical, customer support role or / and post-secondary degree in an equivalent field
  • Possess exceptional oral and written communication skills. Specifically using the phone, chat, email and social. Is able to communicate complex concepts in a clear and concise format
  • Has a genuine passion for helping people and providing excellent customer service
  • Possesses strong problem resolution skills and is able to successfully de-escalate complex customer issues
  • Strong working knowledge of Microsoft Suite and ability to learn and use web-based SaaS tools
  • Proficiency in PC and Macintosh desktop browsers and operating systems
  • Proficient in understanding and use of the web and digital technology and general ease of learning new and updated technologies
  • Strong understanding of tablet and mobile technology including Apple iOS and Android.
  • Strong understanding of SSO concepts, social login and overall digital account access options
  • Understanding of financial investments/products (stocks, funds, etc.) is an asset
  • Intimate knowledge of Globe and Mail Customer Care applications (SAP, Jira, Salesforce Service Cloud, Amazon Connect, Slack) is an asset
  • In depth knowledge of The Globe and Mail’s suite of Digital products with a specialization in technical troubleshooting (Gam.com, Globe2Go, Globe and Mail investment tools) is an asset.

SALARY: This position is classified under Group BB of the Circulation Collective Agreement.

The Product Support Specialist at The Globe and Mail plays a crucial role in providing exceptional customer experiences by resolving escalated issues, supporting front-line service team members, collaborating with internal stakeholders, and creating knowledge base articles. The ideal candidate should have at least 3 years of experience in a technical customer support role, excellent communication skills, a passion for customer service, and proficiency in various technologies. Knowledge of financial investments and specific software applications used by The Globe and Mail is an asset. The position falls under Group BB of the Circulation Collective Agreement.

REMOTE* TEMP Social Media Specialist – Tews – Orlando, FL

Company: Tews

Location: Orlando, FL

Expected salary: $22 per hour

Job date: Fri, 18 Apr 2025 01:49:27 GMT

Job description: The job involves blending creativity with analytical skills to navigate the fast-paced world of social media and enhance our client’s digital presence. The ideal candidate will have a Bachelor’s Degree in Marketing, Communications, or a related field, and 2-3 years of experience in social media marketing. They must be able to strategize, implement, and evaluate social media campaigns, incorporating innovative ideas to drive engagement and increase brand visibility. The successful candidate will have a strong understanding of social media platforms, analytics tools, and trends, as well as excellent communication and project management skills to effectively collaborate with clients and internal teams.

Marketing Specialist – Grouse Mountain – North Vancouver, BC

Company: Grouse Mountain

Location: North Vancouver, BC

Expected salary: $55000 – 65000 per year

Job date: Thu, 17 Apr 2025 22:10:45 GMT

Job description: and proactive Marketing Specialist to manage website updates, oversee marketing projects, and drive revenue through email, digital…Job Title: Marketing Specialist Location: North Vancouver Department: Marketing, Communications and Events…

REMOTE* TEMP Social Media Specialist – Tews – Orlando, FL

Company: Tews

Location: Orlando, FL

Expected salary: $22 per hour

Job date: Thu, 17 Apr 2025 22:59:58 GMT

Job description: Altogether creative and detail-oriented, you will be responsible for crafting engaging social media content and campaigns to elevate our client’s digital presence. Utilizing both your artistic flair and analytical mindset, you will strategize, create, and manage various social media platforms to drive brand awareness and increase engagement. With a Bachelor’s Degree in Marketing, Communications, or a related field and 2-3 years of experience in social media management, you possess the skills and expertise to thrive in this dynamic and fast-paced role. Join our team and be a key player in shaping our client’s digital success.

LanceSoft – Systems Testing/QA Specialist – Senior – Toronto, ON

Company: LanceSoft

Location: Toronto, ON

Expected salary:

Job date: Fri, 11 Apr 2025 03:14:42 GMT

Job description: Candidate is required to work onsite 3 days per week (as required) and 2 days remote within the ***.Must Haves:

  • 10+ years of experience with different manual testing types: Systems testing, Mobile, AODA and UAT testing
  • 10+ years of hands-on experience with BRD: analyzing business requirements and creating test data requirements
  • Previous experience with Driver, Vehicle and Health services in ServiceOntario web portal
  • Experience with Canada Post Address module, Web Content Management and Government Payment Gateways
  • Experience with statistics tools, e.g. Google Analytics and Crystal reports
  • Extensive hands-on experience with Techniques, Methodology, tools to test accessibility for web and mobile applications
  • Hands-on experience with accessibility testing using keyboard only, as well as via industry leading assistive technology tools

Description:
Responsibilities:
Provides advice on the testing strategy, test plans, the selection of testing tools, and the identification of resources required for testing Plans and organizes testing efforts for large systems in Graphical User Interface (GUI) and non-Graphical User Interface (GUI) environments, including the execution of systems integration tests, specialized tests, and user acceptance testing (e.g., stress tests) The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design, development, implementation and ongoing support of the required systems General Skills: Experience in planning, organizing and implementing testing efforts at the specified experience level Knowledge of structured methodologies for the development, design, implementation and maintenance of applications Knowledge and experience in the use of Computer Aided Software Engineering (CASE) tools and data query tools to aid in the development of test cases Knowledge and experience in the use of automated test tools and version control systems on one or more platforms Experience executing functional tests, non-functional tests and systems level integration tests Experience supporting user acceptance testing and participating in UAT activities Experience with quality assurance principles, practices, tools and structured methodologies Experience creating testing strategy documentation, test plans, test cases and test data for various types and phases of testing, including technical and business functional validation Experience in quality assurance and testing, including unit testing, integration testing, load testing, performance testing, etc. Knowledge and experience in all phases of the Systems Development Life Cycle Excellent analytical, problem-solving and decision-making skills; organizational, creativity and perseverance skills; verbal and written communication skills; and interpersonal skills A team player with a track record for meeting deadlines Knowledge of one or more automated testing tools Desirable Skills: Knowledge and experience in at least one programming language Experience in the use of information retrieval packages Knowledge and understanding of testing methods in an object-oriented environment Knowledge and understanding of Information Management principles, concepts, policies and practices. Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Experience planning and organizing testing efforts for both large and small systems Experience coding automated test scripts to produce sets of automated test cases Experience testing Commercial Off-the Shelf Applications (COTS)