Starling Minds – Senior Customer Success Manager (Bilingual) – Toronto, ON – Vancouver, BC

Company: Starling Minds

Location: Toronto, ON – Vancouver, BC

Expected salary: $90000 per year

Job date: Sun, 22 Jun 2025 05:21:11 GMT

Job description: About Starling MindsAt Starling Minds, we empower organizations and their leaders to attract and retain the best talent by offering crucial mental health support that rivals in-person care.Currently, we’re facing a global mental health crisis. Approximately 1 in 4 people are struggling with their mental health, yet 60% go untreated due to barriers like cost, access, and stigma. This lack of treatment incurs heavy costs for both individuals and businesses.Our mission at Starling Minds is to provide the best and most affordable, personalized digital mental health care.Featuring a suite of 100% digital Cognitive Behaviour Therapy (CBT) options, our program tailors mental health plans for stress, anxiety, burnout, depression, substance use, and more. By ensuring comprehensive mental health support, we help organizations not only attract but also keep their best talent feeling happy, energized, and healthy.Summary of RoleWe’re looking for a Senior Customer Success Manager who is energetic, organized and creative. They will manage new and existing accounts while building deep and meaningful customer relationships. As Starling grows, our customer base is constantly evolving, and that is exactly what we are looking for in our newest Senior CSM – someone who is a strategic thinker, problem solver, and team player!About YouYou are dedicated to providing the best service to customers and committed to tackling and overcoming challenges. You are a life-long learner, and a strong advocate for mental health. You are looking to advance your career in a strategic role at a fast-paced company.Core Responsibilities

  • Launch, onboard and train new customers and partners
  • Lead Starling’s day to day account communication and management of customers and partners (reporting, health checks, etc.)
  • Develop and deliver strategic business reviews that analyze key customer data and make recommendations to drive adoption and engagement
  • Working closely with our customer engagement team, you will actively monitor customer adoption throughout the length of the relationship to ensure high uptake of the Starling program.
  • Identify and drive expansion opportunities as you guide customers through success milestones
  • Internal Advocacy: Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion change
  • Renewing client agreements
  • Proactively reaching out to clients & decision makers to ensure retention
  • Preventing churn – understanding competition, and addressing clients concerns or requests
  • Understanding user satisfaction and presenting NPS scores to clients
  • Understanding client’s satisfaction measures: e.g., NPS & satisfaction ratings of clients and their employees, app ratings & reviews, clients care ratings & reviews, any other diagnostic that can infer satisfaction of our clients and end-users
  • Present to large groups in person and via webinars

Skills and Requirements

  • Minimum 6 years in a high-performance account management capacity (SaaS) with proven results driving satisfaction and revenue
  • Experience managing partner relationships
  • Experience in a high-growth / start-up environment
  • Ability to travel within Canada and the US for on-site customer meetings and events
  • Ability to communicate and foster deep relationships with stakeholders at all levels (individual users, executive contacts, etc.)
  • Present enthusiastically to large groups
  • Energetic, organized and driven
  • Strategic and data-driven decision making
  • Excellent oral and written communication skills
  • Bachelor’s degree or equivalent

Nice to haves

  • Bilingual (English/French)
  • Understanding of technical integration options including APIs, SSO, etc.
  • Experience with managing others

Job Details

  • Reports to: Director of Customer Success
  • Base salary: $90,000+
  • Commission: Currently no targets / quotas, but commission available on account growth and renewal term length
  • Full time permanent position, 40 hours per week
  • Location: Remote role with preference for employee located in GTA (Toronto) or Lower mainland (Vancouver) as we have larger concentrations of employees in those regions and get together for monthly team days

Business Development Specialist (Remote) – Starling Minds – Toronto, ON

Company: Starling Minds

Location: Toronto, ON

Expected salary: $80000 – 85000 per year

Job date: Thu, 29 Aug 2024 03:49:06 GMT

Job description: About Starling Minds
At Starling Minds, we empower organizations and their leaders to attract and retain the best talent by offering crucial mental health support that rivals in-person care.Currently, we’re facing a global mental health crisis. Approximately 1 in 4 people are struggling with their mental health, yet 60% go untreated due to barriers like cost, access, and stigma. This lack of treatment incurs heavy costs for both individuals and businesses.Our mission at Starling Minds is to provide the best and most affordable, personalized digital mental health care.Featuring a suite of 100% digital Cognitive Behaviour Therapy (CBT) options, our program tailors mental health plans for stress, anxiety, burnout, depression, substance use, and more. By ensuring comprehensive mental health support, we help organizations not only attract but also keep their best talent feeling happy, energized, and healthy.Summary of Role
We’re looking for a highly motivated Business Development Specialist who is passionate about prospecting and has a deep willingness to learn. As a key member of our growing Sales team, the Business Development Specialist will be responsible for building a quality pipeline, driving growth, and creating new business opportunities.About You
You are a creative salesperson always looking for new ways to innovate. You are highly organized, take pride in everything you touch and have a deep passion for mental health and wellbeing.People who know you well find you patiently persistent, with the ability to develop win-win scenarios. You probably find that your success doesn’t feel like selling so much as helping others to achieve their goals with your products, and your customers value you.Core Responsibilities1. Prospecting

  • Drive sales growth and pipeline by setting up qualified meetings for yourself and the VP of Business Development with organizations that fit our Ideal Customer Profile
  • Set up meetings or calls through a multi-channel sales strategy including social, email and personalized video
  • Proactively seek and research new business opportunities in the market
  • Present our company to potential clients in a highly professional manner

2. Lead Qualification

  • Qualify inbound leads and opportunities generated through sales and marketing campaigns
  • Execute lead nurturing campaigns that turn stagnant opportunities into new deals
  • Generate qualified leads in a predictable and cost effective manner to support our revenue forecasts

3. Account-Based Sales Development

  • Identify key contacts to reach in strategic business accounts and execute a highly personalized outreach program to drive interest
  • Execute against a sequence of plays to develop pipeline for sales team
  • Execute demos of Starling Minds platform with enthusiasm and knowledge

4. Sales Process and Tools

  • Use sales processes and tools including HubSpot, LinkedIn Sales Navigator and others to book meetings efficiently
  • Record all interactions in our CRM system accurately, ensuring cleanliness and data integrity
  • Report results on a weekly/monthly/quarter basis
  • Communicate successes and key findings to team members so everyone benefits from your learnings

Skills and Requirements

  • Minimum 3-years hands-on experience with solution or value-based selling, preferably within a targeted account-based setting
  • Solid understanding of employee benefits, employee health and wellness programs, telemedicine or EAPs
  • Outstanding problem-solving skills with the ability to manage and navigate objections
  • A great listener with the ability to engage and motivate prospects to take action
  • Self-motivated and reliable with strong time management and organizational skills
  • Highly coachable with excellent written and oral communication skills
  • Passion for mental health and wellbeing

Nice to haves

  • Experience in a start-up / high-growth environment
  • Experience working with SaaS

Job Details

  • Salary: $80,000 – $85,000 (Annual equivalent) + Commission
  • Full time contract position: 40 hours per week, 9 month contract period with the possibility of full-time permanent extension
  • Reports to: VP Business Development
  • Anticipated start date: September 2024
  • Location: Remote / Work from home (Greater Toronto area or Vancouver preferred)
  • Starling Minds’ has a distributed workforce across Canada, concentrated in Vancouver, BC

Starling Minds offers digital mental health support to help organizations attract and retain talent in the midst of a global mental health crisis. They provide personalized programs using Cognitive Behaviour Therapy for various mental health issues. They are seeking a Business Development Specialist to drive sales growth, generate leads, and qualify opportunities. Ideal candidates are creative, organized, and passionate about mental health. The role involves prospecting, lead qualification, account-based sales development, and utilizing sales tools. Skills required include solution-based selling experience, understanding of employee benefits, strong problem-solving skills, and excellent communication. Experience in a startup or high-growth environment and SaaS is a plus. The position is a full-time contract with the possibility of extension, offering a competitive salary plus commission. The role reports to the VP of Business Development and is remote with a preference for candidates in the Greater Toronto area or Vancouver.

Starling Minds – Business Development Specialist – Toronto, ON

Company: Starling Minds

Location: Toronto, ON

Job description: About Starling Minds
At Starling Minds, we empower organizations and their leaders to attract and retain the best talent by offering crucial mental health support that rivals in-person care.Currently, we’re facing a global mental health crisis. Approximately 1 in 4 people are struggling with their mental health, yet 60% go untreated due to barriers like cost, access, and stigma. This lack of treatment incurs heavy costs for both individuals and businesses.Our mission at Starling Minds is to provide the best and most affordable, personalized digital mental health care.Featuring a suite of 100% digital Cognitive Behaviour Therapy (CBT) options, our program tailors mental health plans for stress, anxiety, burnout, depression, substance use, and more. By ensuring comprehensive mental health support, we help organizations not only attract but also keep their best talent feeling happy, energized, and healthy.Summary of Role
We’re looking for a highly motivated Business Development Specialist who is passionate about prospecting and has a deep willingness to learn. As a key member of our growing Sales team, the Business Development Specialist will be responsible for building a quality pipeline, driving growth, and creating new business opportunities.About You
You are a creative salesperson always looking for new ways to innovate. You are highly organized, take pride in everything you touch and have a deep passion for mental health and wellbeing.People who know you well find you patiently persistent, with the ability to develop win-win scenarios. You probably find that your success doesn’t feel like selling so much as helping others to achieve their goals with your products, and your customers value you.Core Responsibilities1. Prospecting

  • Drive sales growth and pipeline by setting up qualified meetings for yourself and the VP of Business Development with organizations that fit our Ideal Customer Profile
  • Set up meetings or calls through a multi-channel sales strategy including social, email and personalized video
  • Proactively seek and research new business opportunities in the market
  • Present our company to potential clients in a highly professional manner

2. Lead Qualification

  • Qualify inbound leads and opportunities generated through sales and marketing campaigns
  • Execute lead nurturing campaigns that turn stagnant opportunities into new deals
  • Generate qualified leads in a predictable and cost effective manner to support our revenue forecasts

3. Account-Based Sales Development

  • Identify key contacts to reach in strategic business accounts and execute a highly personalized outreach program to drive interest
  • Execute against a sequence of plays to develop pipeline for sales team
  • Execute demos of Starling Minds platform with enthusiasm and knowledge

4. Sales Process and Tools

  • Use sales processes and tools including HubSpot, LinkedIn Sales Navigator and others to book meetings efficiently
  • Record all interactions in our CRM system accurately, ensuring cleanliness and data integrity
  • Report results on a weekly/monthly/quarter basis
  • Communicate successes and key findings to team members so everyone benefits from your learnings

Skills and Requirements

  • Minimum 3-years hands-on experience with solution or value-based selling, preferably within a targeted account-based setting
  • Solid understanding of employee benefits, employee health and wellness programs, telemedicine or EAPs
  • Outstanding problem-solving skills with the ability to manage and navigate objections
  • A great listener with the ability to engage and motivate prospects to take action
  • Self-motivated and reliable with strong time management and organizational skills
  • Highly coachable with excellent written and oral communication skills
  • Passion for mental health and wellbeing

Nice to haves

  • Experience in a start-up / high-growth environment
  • Experience working with SaaS

Job Details

  • Salary: $80,000 – $85,000 (Annual equivalent) + Commission
  • Full time contract position: 40 hours per week, 9 month contract period with the possibility of full-time permanent extension
  • Reports to: VP Business Development
  • Anticipated start date: September 2024
  • Location: Remote / Work from home (Greater Toronto area or Vancouver preferred)
  • Starling Minds’ has a distributed workforce across Canada, concentrated in Vancouver, BC

Starling Minds offers digital mental health support to help organizations attract and retain the best talent. They provide personalized Cognitive Behaviour Therapy options for various mental health issues. They are looking for a Business Development Specialist who is passionate about prospecting and mental health. The role includes driving growth, creating new business opportunities, and setting up qualified meetings. The ideal candidate should have experience in solution-based selling, a solid understanding of employee benefits, and excellent communication skills. The position is a full-time contract with the potential for a permanent extension, with a salary of $80,000 – $85,000 per year plus commission. The role reports to the VP of Business Development and can be done remotely, with a preference for candidates located in the Greater Toronto area or Vancouver.
Job Description

Our client, a well-established company in the engineering industry, is seeking a dynamic and experienced Senior Mechanical Engineer to join their team in Toronto, ON. In this role, you will be responsible for leading and managing mechanical design projects from concept to completion.

Key responsibilities:
– Lead and manage mechanical design projects, ensuring adherence to budget and timeline
– Conduct engineering analysis to evaluate and optimize existing mechanical systems
– Collaborate with cross-functional teams to ensure successful project delivery
– Provide technical support and guidance to junior engineers and technical staff
– Develop and maintain strong relationships with clients and stakeholders

Qualifications:
– Bachelor’s degree in Mechanical Engineering or related field
– 5+ years of experience in mechanical design and project management
– Professional Engineer (P.Eng) designation is an asset
– Strong technical skills in CAD software (AutoCAD, SolidWorks)
– Excellent communication and interpersonal skills

If you are a proactive and results-driven Mechanical Engineer looking for a new challenge, please apply now to be considered for this exciting opportunity.

Expected salary: $80000 – 85000 per year

Job date: Fri, 02 Aug 2024 05:10:17 GMT