Sync.com – Technical Product Manager – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Jul 2025 04:03:43 GMT

Job description: About the company
Sync is Canada’s largest cloud storage provider and a global leader in secure file sharing and document collaboration. We’re expanding into enterprise need your help. Join us as we help millions of users securely store essential data, share big ideas, and collaborate on game-changing work. Be part of an incredibly smart and talented team on a mission to get the world in sync.About the RoleAs a Technical Product Manager at Sync, you’ll lead the development of high-impact features that drive customer satisfaction and business growth. You’ll work cross-functionally to deliver exceptional user experiences and own key product workflows from strategy to launch.Key ResponsibilitiesOwn features end-to-end. Write clear PRDs, develop wireframes, document functionality, coordinate across teams, and lead execution to deliver results.Prioritize effectively. Balance operations, foundational improvements, and new features to deliver maximum value.Know your customer. Collaborate with Engineering, Sales, Marketing, Customer Service, and Customer Success to deeply understand customer needs and ensure you’re solving the right problems. Conduct user interviews, research and competitive analysis to validate.Drive impact. Define problems, propose solutions, estimate impact, and lead execution. Navigate trade-offs, risks, data, and stakeholder expectations through clear communication.QualificationsBS in Computer Science, Engineering, or equivalent experience.5+ years of hands-on technical experience (e.g., software development, systems engineering).5+ years of experience in Product Management.Strong cross-functional collaboration skills. Able to build alignment, translate strategy, make tough decisions, and communicate trade-offs.Attention to detail with a proactive approach to edge cases and usability.Proven track record of delivering measurable user and business outcomes.Strong technical, analytical, and problem-solving skills.Proven ability to translate complex technical and infrastructure driven efforts into simplified market-winning initiatives.Experience leading technical projects with engineering teams.Preferred QualificationsExperience with cloud storage, file synchronization, file sharing, and role-based access control products including Dropbox, Box.com, and Proton.Deep understanding of encryption methodologies, including end-to-end encryption (E2EE) and zero-knowledge (ZK) architecture.Excellent project management skills.BenefitsRemote-first workplace.Generous wellness program.Comprehensive health benefits.Paid vacation with carry-over.Sync.com is an equal opportunity dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-RemotePowered by JazzHR

Sync.com – Backend Developer – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Thu, 22 May 2025 04:24:03 GMT

Job description: About the companySync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.About the RoleWe are seeking a highly skilled and experienced Senior Backend Developer Lead with a strong emphasis on database expertise. In this role, you will lead backend development efforts, guide the technical direction of our projects, and mentor a team of talented developers. Your deep knowledge of database technologies will be critical in shaping our backend architecture, ensuring scalability, and driving continuous improvement. You will serve as a subject matter expert in database technologies and backend development.This is a remote roleResponsibilities

  • Develop, maintain, and improve backend applications using PHP, NodeJS, and other technologies
  • Build and enhance APIs and backend storage solutions
  • Bring multiple SDK structures to market, improving developer experience and streamlining integration processes.
  • Optimize backend performance and efficiency, ensuring scalability and reliability
  • Work closely with cross-functional teams to understand requirements and contribute to product development
  • Participate in code reviews, testing, and debugging to maintain high-quality standards
  • Use monitoring tools like Sentry.io and Datadog to identify and address performance issues
  • Stay updated on web development best practices and new technologies

Qualifications

  • 3+ years of experience in backend development with PHP, NodeJS, or similar technologies
  • Strong understanding of APIs, databases (MySQL, NoSQL), and backend performance optimization
  • Experience designing and maintaining SDKs, ensuring their performance, scalability, and usability.
  • Experience with version control (Git) and working in an Agile environment
  • Solid problem-solving skills and attention to detail.
  • Familiarity with DevOps practices and tools like Docker is a plus

Why Join Sync?

  • Competitive salary and benefits package
  • Opportunity for hybrid or remote work
  • Opportunity to grow within the company
  • Collaborative and dynamic team environment
  • Professional development and training opportunities

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-RemotePowered by JazzHR

Sync.com – Front End Developer Technical Lead – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Sun, 04 May 2025 03:44:26 GMT

Job description: About the company
Sync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.Sync needs you!
We’re seeking an experienced Senior Frontend Developer with a passion for leading technical direction, driving innovation, and delivering high-quality user experiences. As the lead frontend developer on our team, you’ll be responsible for designing, developing, and maintaining complex web, mobile, and desktop applications using Angular, TypeScript and JavaScript. You’ll own the technical direction of our frontend development stack and ensure that our products are delivered with exceptional user experience, performance, and reliability.
We want someone who is not only an exceptional frontend developer but also a leader, mentor, and innovator. You’ll be responsible for driving technical direction and delivering high-quality user experiences. If you have a passion for web development, are always looking to learn and improve, and are eager to take on new challenges, we’d love to hear from you!This is a remote role.Responsibilities:

  • Lead the technical direction for web, mobile, and desktop UIs, ensuring consistency across all platforms
  • Design, develop, and maintain complex frontend applications using Angular, TypeScript, JavaScript (with some experience in Electron and CapacitorJS also beneficial)
  • Set architecture for other frontend developers to follow, ensuring that our codebase is scalable, maintainable, and follows industry best practices
  • Own the UX of our apps, working closely with designers and product managers to ensure that user needs are met and exceeded
  • Participate in the SDLC (Software Development Life Cycle) process, collaborating with cross-functional teams to understand business requirements and translate them into functional specifications
  • Develop and implement innovative frontend solutions that drive user engagement, conversion, and overall app success
  • Utilize feedback from tools like Sentry.io and Mixpanel to continuously improve our products, identify areas for improvement, and optimize performance
  • Collaborate with QA engineers to ensure that applications are thoroughly tested and meet high standards of quality
  • Stay up-to-date with the latest web development trends, technologies, and best practices, applying this knowledge to drive innovation and growth within our team

Requirements:

  • At least 8 years of experience in frontend development, with a strong focus on Angular, TypeScript, JavaScript
  • Proven track record of delivering high-quality, scalable, and maintainable frontend applications
  • Strong understanding of SDLC principles, including Agile methodologies, design thinking, and user-centered development
  • Excellent problem-solving skills, with a keen eye for detail and a passion for debugging
  • Strong leadership and mentoring skills, with experience in leading cross-functional teams and guiding junior developers
  • Experience with UX design tools like Sketch, Figma, or Adobe XD, and knowledge of human-centered design principles

Nice to Have:

  • Experience with mobile app development frameworks
  • Knowledge of desktop application development using Electron or other technologies
  • Familiarity with backend development, including database integration and API design
  • Experience with continuous integration and delivery tools like Jenkins, BitBucket Pipelines.

Perks:

  • Competitive salary and benefits package
  • Remote work opportunity
  • Opportunity to grow into an Operations role within the company
  • Collaborative and dynamic team environment
  • Professional development and training opportunities

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-RemotePowered by JazzHR

Sync.com – Senior Backend Developer – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Apr 2025 03:09:16 GMT

Job description: About the company
Sync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.Sync needs you!
We’re seeking an experienced Senior Backend Developer with a passion for leading technical direction, driving innovation, and delivering high-quality backend applications. As a key contributor to our backend storage application and APIs, you’ll be responsible for designing, developing, and maintaining complex backend systems using modern PHP, NodeJS, and other relevant technologies. You’ll own the technical direction of our backend infrastructure, ensuring that our products are delivered with exceptional performance, efficiency, and reliability.We want someone who is not only an exceptional backend developer but also an influencer, mentor, and innovator. You’ll be responsible for creating reliable and performant backend services that scale. If you have a passion for web development, are always looking to learn and improve, and are eager to take on new challenges, we’d love to hear from you!This is a remote role.Responsibilities:

  • Design, develop, and maintain complex backend applications using modern PHP, NodeJS, and other relevant technologies
  • Contribute to the technical direction for our backend storage application and APIs, leading the development of new features and integrations
  • Design and work on SDKs, bringing multiple SDK structures to market to enhance developer experience and integration capabilities
  • Drive backend performance and efficiency of our infrastructure, utilizing knowledge of networking, storage, and DevOps practices to optimize resource allocation and scalability
  • Collaborate with cross-functional teams to understand business requirements and translate them into functional specifications, ensuring alignment with product goals and user needs
  • Participate in the SDLC (Software Development Life Cycle) process, working closely with QA engineers to ensure that applications are thoroughly tested and meet high standards of quality
  • Utilize feedback from tools like Sentry.io and Datadog to continuously improve our products, identify areas for improvement, and optimize performance
  • Contribute to architecture for other backend developers to follow, ensuring consistency and alignment with industry best practices
  • Stay up-to-date with the latest web development trends, technologies, and best practices, applying this knowledge to drive innovation and growth within our team

Requirements:

  • At least 8 years of experience in backend development, with a strong focus on modern PHP, NodeJS, and other relevant technologies
  • Proven track record of delivering high-quality, scalable, and maintainable backend applications
  • Experience designing and developing SDKs, ensuring their usability, performance, and scalability for various integrations.
  • Strong understanding of SDLC principles, including Agile methodologies, design thinking, and user-centered development
  • Excellent problem-solving skills, with a keen eye for detail and a passion for debugging
  • Strong influencing and mentoring skills, with experience in influencing cross-functional teams and guiding junior developers
  • Experience with networking fundamentals, including TCP/IP, HTTP, and socket programming
  • Familiarity with storage technologies, including relational databases (MySQL), Key-Value stores, NoSQL databases, and file systems
  • Knowledge of DevOps practices, including continuous integration, continuous delivery, and containerization (e.g., Docker)

Nice to Have:

  • Experience with cloud computing platforms, such as AWS or Azure
  • Familiarity with containerization tools, such as Kubernetes or Docker Swarm
  • Knowledge of security best practices, including authentication, authorization, and encryption
  • Experience with monitoring and logging tools, including Prometheus, Grafana, and ELK Stack

Perks:

  • Competitive salary and benefits package
  • Remote work opportunity
  • Opportunity to grow into an Operations role within the company
  • Collaborative and dynamic team environment
  • Professional development and training opportunities

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-RemotePowered by JazzHR

Marketing Coordinator – Sync.com – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Apr 2025 06:33:26 GMT

Job description: Sync needs You!
You’re a conversion focused marketer – you’re not interested in followers and likes. You prefer to talk in terms of CPA, LTV, and payback periods. You’re always looking for the next landing page to build out, nurture sequence to create, or headline copy that will drive conversions.
You’ve probably had a mix of B2B and B2C experience, and you’re just as comfortable writing headline copy as you are automating an email campaign in between split tests and debating p-values.You’re looking for a role where you can make a big impact, work with smart marketers on projects that matter, and also be valued for your input. You’re not afraid to roll up your sleeves to build a campaign, but you’re also comfortable working with a team.What you’ll be working on:

  • Copywriting: Channel your inner David Ogilvy to write magnetic headlines, compelling CTAs, and copy that not only sells but also tells our story and resonates with our audience.
  • Landing pages: Create landing pages that convert. They look good, fit the brand and present CTAs that motivate prospects to purchase. You’re comfortable using tools like Hubspot to rapidly create new landing pages and squeeze pages.
  • Ad Campaign Management: Build, launch, and optimize paid ad campaigns (Google, Facebook, LinkedIn, etc.) that are focused on performance metrics.
  • Conversion Optimization: Run A/B tests and analyze data. Present findings that will refine our strategies to boost conversion rates and lower acquisition costs.
  • Email Campaigns: Create effective offers and build nurture sequences that earn trust to drive purchases and upgrades.
  • Collaboration: Collaborate with sales, product, and customer success teams to ensure that our marketing efforts are aligned and driving towards the same goal—growth.

Who you are:

  • Experience: You have 1-3 years of experience in digital marketing (ideally in SaaS), with a track record of delivering campaigns and copy that converts. Bonus points for entrepreneurial experience.
  • Detail-oriented: You take notes, zero in on KPIs, and you don’t need to be asked to proofread your copy. You know that editing and rewriting is part of creating great copy.
  • Performance Mindset: You’re focused on growth and you know that effective messaging is the key to unlock it. You know how to write to an audience in a way that builds trust, highlights product benefits and leads to conversion.
  • Eye for Design: You can build a landing page that looks good, and choose an image that complements your copy to create a cohesive message.
  • Data-Driven: Good or bad, you always want to find the “why” behind campaign performance. You love diving into data and are always looking for ways to optimize.
  • Open to feedback: You’re passionate about your ideas but not blinded by them. You can take feedback from data, customers, or colleagues and create something better.
  • Passion: You’re driven, enthusiastic, curious, and always looking for ways to improve.

Why Join Us?

  • Innovative Environment: Be part of a forward-thinking team that’s always looking for new ways to push the boundaries of digital marketing.
  • Make an Impact: Your work will have a direct impact on our growth and success. We value creativity, innovation, and a relentless pursuit of excellence.
  • Growth Opportunities: As we grow, so do your opportunities. We’re committed to helping our team members develop their skills and advance their careers.
  • Competitive Compensation: Competitive compensation packages, including paid vacation, benefits, and additional resources.
  • Remote-first Work Environment: We primarily work remotely, but do occasionally get together during team events and planning sessions. For those that prefer working in an office, we also have office space available.

How to Apply: Along with your resume, think of your cover letter as your first ad campaign — start it off with a headline-style pitch about you. We’re looking for attention to detail and copywriting skills, so show us how you’d sell yourself in one compelling line. Applications without this will not be considered.About the companySync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. Join us!#LI-RemotePowered by JazzHR

Sync is Hiring: Conversion-Focused Marketer

Role Overview:
Sync is seeking a conversion-oriented marketer with 1-3 years of digital marketing experience, ideally in SaaS. Your focus will be on driving conversions through effective copywriting, landing page creation, ad campaign management, and email campaigns.

Key Responsibilities:

  • Copywriting: Create compelling headlines and CTAs that resonate with the audience.
  • Landing Pages: Design high-converting landing pages using tools like Hubspot.
  • Ad Campaign Management: Launch and optimize paid ad campaigns across various platforms.
  • Conversion Optimization: Conduct A/B tests and analyze data to enhance strategies.
  • Email Campaigns: Develop trust-building nurture sequences to drive sales.
  • Collaboration: Work with sales, product, and customer success teams for aligned growth.

Who You Are:

  • Detail-oriented and performance-focused.
  • Experience in digital marketing, with a knack for editing and data analysis.
  • Great eye for design and a passion for constant improvement.
  • Open to feedback and eager to create impactful marketing strategies.

Why Join Sync?

  • Work in an innovative environment with significant growth opportunities.
  • Competitive compensation and a remote-first work culture.
  • Directly impact company growth and be part of a transformative team.

Application Process:
Submit your resume with a cover letter that showcases your copywriting skills. Unique, attention-grabbing headline pitches are encouraged.

About Sync:
Sync is Canada’s largest cloud storage provider, aiming to simplify secure file sharing and collaboration for over 2 million businesses globally.

Join us to make a difference!

Sync.com – Senior Finance Manager – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Wed, 16 Apr 2025 06:58:13 GMT

Job description: About the companySync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.Sync needs you!The Senior Finance Manager is responsible for overseeing all financial aspects of the company’s operations, ensuring accurate financial reporting, maintaining compliance with accounting standards and regulations, and providing strategic financial insights to support decision-making at the executive level. The Senior Finance Manager manages a team of professionals and collaborates with various departments to ensure the organization’s financial health and stability.Your to-do list: * Financial Reporting:

  • Oversee the preparation and accuracy of financial statements, including balance sheets, income statements, and cash flow statements.
  • Ensure compliance with generally accepted accounting principles (GAAP) and relevant accounting standards.
  • Coordinate the month-end, quarter-end, and year-end close processes.
  • Budgeting & Forecasting:
  • Collaborate with the Vice President of Finance in facilitating the company’s annual budgeting process.
  • Conduct variance analyses to support strategic planning and decision-making.
  • Financial Analysis:
  • Analyze financial data to identify trends, opportunities, and risks.
  • Present financial analysis and insights to the executive team to facilitate informed decision-making.
  • Develop key performance indicators (KPIs) and financial metrics to assess the company’s financial performance.
  • Internal Controls & Compliance:
  • Establish and maintain internal controls to safeguard company assets and ensure compliance with financial regulations.
  • Liaise with external auditors and manage the annual audit process.
  • Ensure compliance with tax regulations and coordinate tax planning strategies.
  • Treasury & Cash Management:
  • Manage the company’s cash flow, including cash projections and optimizing working capital.
  • Oversee banking relationships, credit facilities, and investment strategies.
  • Team Leadership & Development:
  • Manage and mentor the finance team, providing guidance, training, and professional development opportunities.
  • Foster a collaborative and productive work environment within the finance department.
  • Process & System Improvement:
  • Identify opportunities for process improvements and automation to enhance efficiency and accuracy in financial operations.
  • Implement best practices in financial reporting and accounting procedures.
  • Special Projects:
  • Participate in strategic initiatives and other special projects that impact the company’s financial operations.

Who you are:

  • Bachelor’s degree in accounting, Finance, or a related field; CPA designation and Big 4 accounting experience is strongly preferred.
  • Experience working at an early- or growth-stage SaaS company is preferred.
  • Experience with cloud financial software; proficiency in Microsoft Excel.
  • Strong knowledge of GAAP, financial reporting, and regulatory compliance frameworks.
  • Motivated, proactive team player with a strong work ethic; willingness to investigate and solve problems leveraging their professional judgement and experience.
  • Excellent leadership and interpersonal skills, with the ability to communicate financial concepts to non-financial stakeholders.
  • Detail-oriented with a strong analytical mindset.
  • Several years of experience in progressively responsible financial roles.

Perks:

  • Generous wellness program to keep your work-life balance in check
  • Best in the class health benefits
  • Paid vacation with carry-over
  • Flexible work schedule
  • Remote work

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-RemotePowered by JazzHR

Content Writer – Sync.com – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 15 Mar 2025 00:29:10 GMT

Job description: About the companySync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.Sync needs you!
We are seeking a talented and creative Content Writer to produce compelling and engaging content across multiple platforms. The ideal candidate has a strong understanding of content marketing, SEO, and audience engagement strategies. This role requires excellent writing, research, and editing skills, with the ability to adapt tone and style based on brand guidelines and target audiences.Your to-do list:

  • Write, edit, and publish high-quality content for blogs, websites, social media, email campaigns, and other marketing materials.
  • Conduct research on industry trends, audience preferences, and competitor strategies to develop relevant content.
  • Optimize content for SEO, including keyword research, meta descriptions, and internal linking strategies.
  • Collaborate with marketing, design, and product teams to brainstorm and create content that aligns with brand messaging and business objectives.
  • Proofread and edit content for clarity, consistency, and grammatical accuracy.
  • Develop and maintain a content calendar to ensure timely and consistent publishing.
  • Monitor content performance with analytics tools and adjust strategies to enhance effectiveness.
  • Stay up-to-date with best practices in content writing, digital marketing, and industry trends.

Who you are:

  • Bachelor’s degree in Marketing, Communications, Journalism, English, or a related field.
  • Proven experience as a Content Writer, Copywriter, or similar role.
  • Strong writing and editing skills with an eye for detail.
  • Understanding of SEO best practices and experience with content optimization.
  • You value clarity and have the ability to write in different tones and styles for various audiences.
  • Familiarity with content management systems (e.g., WordPress) and digital marketing tools.
  • Ability to work independently with strong organizational and time management skills to meet deadlines.
  • Excellent communication and collaboration abilities.
  • Experience with video content is a plus.

Perks:

  • Generous wellness program to keep your work-life balance in check
  • Best in the class health benefits
  • Paid vacation with carry-over
  • Flexible work schedule
  • Remote work

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-RemotePowered by JazzHR

Sync is a leading cloud storage and document collaboration provider in Canada, focusing on making secure file storage and collaboration easy for everyone. They are expanding into digital enterprise and are looking for a talented Content Writer to produce engaging content across various platforms. The ideal candidate should have experience in content marketing, SEO, and audience engagement strategies. Sync offers a generous wellness program, health benefits, paid vacation, flexible work schedule, and remote work opportunities. They are an equal opportunity employer and encourage applications from all qualified candidates.

Sync.com – Technical Customer Support Representative – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Mar 2025 06:07:01 GMT

Job description: About the companySync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.About the RoleAre you the go to person for your family and friends when they need a technical guru? Do you enjoy collaborating and working in a team to find solutions? Are you proud of your communication skills?
If this sounds like you Sync.com has an opportunity for you where you can choose to work remotely, on site or a hybrid of both as a part of Sync’s Level 1 Technical Support team!The ideal candidate must be able to work on weekends as part of a rotating schedule.Responsibilities

  • Act as the initial point of contact for clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
  • Utilize your expertise in technical support to assist clients with various technical challenges across different platforms such as the web, desktop and mobile.
  • Employ exceptional written and verbal communication skills to effectively explain complex technical concepts in a clear and non-technical manner, catering to the customers’ understanding.
  • Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients’ technical concerns.
  • Work closely with the product and engineering teams to document product bugs, feature requests and enhancements based on both internal and customer feedback.
  • Assist clients through various support channels such as email, phone, live chat, and social media.
  • Collaborate effectively in a team-oriented environment, seamlessly taking over and resolving support tickets previously handled by other agents.
  • Work independently in a remote setting, demonstrating strong self-motivation, organization to manage tasks, meet deadlines and deliver exceptional technical support.

Qualifications

  • Possess a minimum of 3-4 years of experience in technical support, preferably in the cloud storage or SaaS industry.
  • Display a passion for technology and possess a strong familiarity with web applications, Windows, Mac OS, iOS, and Android
  • Possess experience in troubleshooting SaaS, desktop and mobile applications
  • Possess strong knowledge of cloud storage platforms such as Google Drive, Microsoft OneDrive, Dropbox, Box, etc.
  • Proficient in tools such as Slack, Zendesk, Jira, Google Workspace, Office 365, and Confluence
  • Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
  • Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage.
  • Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.

Why Join Sync?

  • Generous wellness program to keep your work-life balance in check
  • Best in the class health benefits
  • Paid vacation with carry-over
  • Flexible work schedule
  • Work from home option

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-Hybrid
#LI-RemotePowered by JazzHR

Sync.com – Technical Writer – Toronto, ON

Company: Sync.com

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Dec 2024 02:34:46 GMT

Job description: About the companySync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.Sync needs you!As a technical writer, you will plan, create, and maintain educational content as an integral part of the Sync customer experience. The content you create is often in the form of documentation, but may also be UI text, graphics, video, and other educational material. Regardless of the content medium, success is measured by your ability to explain complex topics in a way that your audience can understand.Responsibilities:

  • Write customer-facing documentation including overviews, how-to guides, user guides, and reference material for the KB.
  • Create articles, images, infographics, technical white papers, videos, solutions documents, product communication, release notes, UI text, PDFs, customer journey, screen caps, and related content to support objectives.
  • Organize existing documentation, identify and fill documentation gaps.
  • Help keep document roadmap aligned with product and engineering roadmaps.
  • Participate in product discovery / UAT to get a head-start on documentation, help ensure consistent terminology, and suggest UI-text improvements.
  • Build a demand-driven feedback loop with customer service and customer success to create and improve documentation.
  • Edit, clarify, and enhance documentation written by others.
  • Become a product “power-user” to anticipate customer questions before they ask.
  • Evaluate competitor documentation to benchmark quality and identify documentation opportunities.

Requirements:

  • Bachelor’s degree in a relevant field, or equivalent practical experience.
  • 3 years experience at a tech company creating technical documentation for a wide variety of audiences.
  • Ability to understand privacy, security, and encryption subject matter at a technical level.
  • Ability to understand source code.
  • Experience writing for the web.
  • Solid HTML, CSS, and JavaScript skills.
  • Graphic editing skills a bonus.
  • Ability to effectively utilize modern tooling in the context of content creation.
  • Ability to define objectives, measure success, and constantly iterate based on results
  • Ability to output quality content at a high velocity: 4-6 articles per week.

Perks:

  • Generous wellness program to keep your work-life balance in check
  • Best in the class health benefits
  • Paid vacation with carry-over
  • Flexible work schedule
  • Remote Work from Home

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.#LI-RemotePowered by JazzHR