Sr. Manager, AEM & Web Platforms – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Wed, 12 Mar 2025 08:19:45 GMT

Job description: Requisition ID: 218433Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:Sr. Manager, AEM & Web Platforms, will develop and drive the vision for Tangerine.ca and other Enterprise AEM capabilities, focusing on optimizing site performance, sales growth and operational efficiency. The Sr. Manager will leverage their subject matter expertise, working cross-functionally across Marketing, Design and IT, to build and execute best-in-class Enterprise client experiences and power Marketing teams with world-class capabilities.Is this role right for you? In this role, you will:

  • Develop and maintain the vision, roadmap, OKRs and centre of excellence for Adobe Experience Manager (AEM), including Tangerine.ca and in-app, for both Marketing and Enterprise content
  • Work with key stakeholders across Marketing, UX and IT to execute a roadmap, expand capabilities and ideate opportunities to optimize conversion rates and site performance.
  • Manage day-to-day operations and strategic web projects with offshore teams and iterate operating models for efficiency and scale.
  • Work with MarTech teams to implement Adobe Target and Adobe Journey Optimizer, and partner with marketing delivery teams to establish best practices for personalization and experimentation.
  • Work with Digital Delivery teams to scale AEM capabilities across the Enterprise.
  • Establish Enterprise content and communications practice, leveraging existing Adobe technology and web operations channels to centralize Enterprise client communications.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • 5+ years experience in digital product management, web experience optimization, or MarTech platforms, preferably in an Enterprise environment
  • Hands-on experience with Adobe Experience Manager, Adobe Assets, Adobe Target, and Adobe Journey Optimizer, plus a solid understanding of content management, UX/UI best practices, and web analytics
  • Proven ability to define and execute digital roadmaps, leverage data-driven insights and A/B testing, and drive conversion rate optimization
  • Strong stakeholder management, with experience working across Marketing, UX, IT, and offshore teams in an Agile environment
  • Familiarity with data privacy (Law 25) and web accessibility standards (WCAG) to ensure compliance in digital experiences

What’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine is a leading direct bank in Canada that offers flexible banking options and innovative products with a focus on helping Canadians live better lives. They are seeking a Senior Manager for AEM & Web Platforms to drive the vision for their digital banking platforms, optimize site performance, and enhance customer experiences. The ideal candidate will have experience in digital product management, web optimization, MarTech platforms, and stakeholder management. Tangerine offers a diverse and inclusive work environment with opportunities for career growth, learning, and support for total well-being. The company values individual skills and experiences and is committed to creating an inclusive and accessible workplace.

Scotiabank – Senior Business Analyst – Tangerine – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 28 Feb 2025 05:41:24 GMT

Job description: Requisition ID: 218386Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:The Senior Business Analyst’s primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs across various domains. This role will bridge the gap between the business need and technology solution while keeping customer centricity and digital experience top of mind.
The successful candidate has several years of deep, practical business analysis experience (or equivalent) with complex cross-functional features across channels, applications, products & digitization. They will also support requirements related to the activities across the lifecycle of the initiative (e.g. design and development, testing, implementation). In addition, they are expected to collaborate and actively engage with other Business Analysts and contribute to the Business Analysts Community of Practice (CoP). The Senior Business Analyst will report directly to the Manager/Senior Manager of Business Analyst in Digital Product Experience (DPX).Is this role right for you? In this role, you will:Work with the Product Owner, Designer, Technical Lead and Stakeholders to capture and document the product vision.Responsible to thoroughly understand and communicate stakeholder requirements and distribute relevant information, documentation and artifacts to stakeholders.Responsible for the preparation, completion and compliance of business requirements based on business needs; go to person for clarity of vision & requirements.Document (whether elicit or implicit) requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis, workflow analysis & modern agile practices i.e. canvas & user story mapping.Supports the Product Owner to manage requirements related activities and deliverables throughout the delivery life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.).Work with the Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements’ activities and deliverables.Translate standard business and technical requirements into user stories and acceptance criteria.Support story mapping by decomposing epics into user stories.Support the Product Owner with data insights to drive customer centric experiences and priorities.Proactively communicate and collaborate with external and internal stakeholders.Work collaboratively with cross-functional matrix teams to develop and maintain thorough knowledge of product, system and process capabilities & promote customer centric solutions.Execute and maintain the requirement traceability matrix to meet audit requirements.Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:5+ years of work experience in a Business Analyst role (or equivalent) with preference in the digital space (Mobile, Web/Online)Strong analytical skillset required. Agile mindset & working knowledge and experience in various delivery models including; agile, waterfall, hybrid frameworks.Proven methods of aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutionsCustomer-centric mentalityHigh proficiency in MS Word and MS Visio and thorough experience with as-is to-be process flow mapping and sequence diagramsWorking knowledge in the use of JIRA / ConfluenceEffective presentation, facilitation, analysis and problem solving skillsAble to work independently with focus on time management to meet deadlinesAbility to deliver seamless execution whether on-site or remoteAbility to work in a fast paced, demanding and rapidly changing environmentAbility to deal with high-level of ambiguityDetail-oriented with a high degree of accuracy and results-oriented; be diligent and work with a sense of urgencyVery strong organizational sense and effective time and priority managementExcellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate effectivelyStrong strategic relationship skillsPrevious Delivery partner roles (i.e. QA, Dev, Design, Process, etc.) is considered an assetTechnical background is considered an assetInternational Institute of Business Analysis (IIBA) certification is an assetProduct Owner experience is an assetWhat’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Senior Digital Product Owner (Lending) – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Wed, 26 Feb 2025 03:32:23 GMT

Job description: Requisition ID: 217709Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:Tangerine is looking for a motivated and strategically-minded Senior Product Owner to build and manage our new digital lending product suite offerings and experiences. Reporting directly to the Director, Digital & Product Experience, you will be responsible for the full product lifecycle from ideation to post-launch iteration and support, and play a pivotal role in enhancing the overall customer experience. You will lead and inspire an agile team, and work in close collaboration with cross-functional stakeholders such as marketing, product and engineering to deliver high quality innovative product features, user centric solutions, and seamless customer interactions.Is this role right for you? In this role, you will:

  • Develop the vision and roadmap for owned areas, and create/maintain a detailed product backlog; end-to-end ownership of lending solutions and digital experiences
  • Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process
  • Collaborate with stakeholders such as Product Designers, Service Design, Product Managers, Engineering & Solution Architects to define new and enhanced product features
  • Play a leadership role in the delivery team you are leading to ensure that high quality and creative solutions are implemented for challenging problems
  • Facilitate creative problem solving on a day-to-day basis no matter the circumstances, working closely with development on implementation challenges, turning ambiguity into clarity in a fast-paced environment
  • Engage and partner with key stakeholders to support common understanding and vision across the organization
  • Communicate with the business stakeholders and take responsibility for building “the right thing”
  • Use KPIs and digital product metrics to inform the team’s direction
  • Lead cross-functional teams to conceptualize, define and implement new features
  • Author, refine and approve backlog items, with clearly articulated “definitions of done”
  • Prioritize user stories to best achieve business goals, ensuring sufficient depth of groomed items for development consumption and commitment
  • Ensure user stories are clearly defined and the team understands the scope and expectation of work

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • University or College degree
  • 7+ years related experience in digital product management or technical solution delivery
  • 3+ years working in an agile scrum team in a Product Owner capacity
  • Experience in working on Lending or related financial services platforms is an asset.
  • Design or BA experience is an asset
  • Working knowledge of software development lifecycle is an asset
  • An Agile “mindset” and the flexibility to adapt to new and evolving environments
  • Excellent delivery skills, with proven accomplishments leading cross-functional projects
  • Data-driven approach to problem solving to resolve complex issues and drive actionable outcomes
  • Deep passion for first class customer experiences, innovation and delivering software
  • A positive attitude, thirst for knowledge, team oriented, pragmatic, willing to fail
  • Enthusiastic, thorough, inclusive and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment.
  • Eager to mentor, teach, share and learn

What’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine, Canada’s leading direct bank, is looking for a Senior Product Owner to manage their new digital lending product suite. The ideal candidate will have experience in digital product management, agile scrum teams, and a passion for customer experiences. The role involves developing product vision, collaborating with cross-functional teams, and ensuring high-quality solutions are implemented. Tangerine offers a diverse and inclusive work environment with opportunities for career growth and support for total wellbeing. Location is in Toronto, Ontario. Accommodations can be made during the recruitment process upon request.

Senior Digital Product Owner (Lending) – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Tue, 25 Feb 2025 23:50:21 GMT

Job description: Requisition ID: 217709Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:Tangerine is looking for a motivated and strategically-minded Senior Product Owner to build and manage our new digital lending product suite offerings and experiences. Reporting directly to the Director, Digital & Product Experience, you will be responsible for the full product lifecycle from ideation to post-launch iteration and support, and play a pivotal role in enhancing the overall customer experience. You will lead and inspire an agile team, and work in close collaboration with cross-functional stakeholders such as marketing, product and engineering to deliver high quality innovative product features, user centric solutions, and seamless customer interactions.Is this role right for you? In this role, you will:

  • Develop the vision and roadmap for owned areas, and create/maintain a detailed product backlog; end-to-end ownership of lending solutions and digital experiences
  • Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process
  • Collaborate with stakeholders such as Product Designers, Service Design, Product Managers, Engineering & Solution Architects to define new and enhanced product features
  • Play a leadership role in the delivery team you are leading to ensure that high quality and creative solutions are implemented for challenging problems
  • Facilitate creative problem solving on a day-to-day basis no matter the circumstances, working closely with development on implementation challenges, turning ambiguity into clarity in a fast-paced environment
  • Engage and partner with key stakeholders to support common understanding and vision across the organization
  • Communicate with the business stakeholders and take responsibility for building “the right thing”
  • Use KPIs and digital product metrics to inform the team’s direction
  • Lead cross-functional teams to conceptualize, define and implement new features
  • Author, refine and approve backlog items, with clearly articulated “definitions of done”
  • Prioritize user stories to best achieve business goals, ensuring sufficient depth of groomed items for development consumption and commitment
  • Ensure user stories are clearly defined and the team understands the scope and expectation of work

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • University or College degree
  • 7+ years related experience in digital product management or technical solution delivery
  • 3+ years working in an agile scrum team in a Product Owner capacity
  • Experience in working on Lending or related financial services platforms is an asset.
  • Design or BA experience is an asset
  • Working knowledge of software development lifecycle is an asset
  • An Agile “mindset” and the flexibility to adapt to new and evolving environments
  • Excellent delivery skills, with proven accomplishments leading cross-functional projects
  • Data-driven approach to problem solving to resolve complex issues and drive actionable outcomes
  • Deep passion for first class customer experiences, innovation and delivering software
  • A positive attitude, thirst for knowledge, team oriented, pragmatic, willing to fail
  • Enthusiastic, thorough, inclusive and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment.
  • Eager to mentor, teach, share and learn

What’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine is Canada’s leading direct bank that offers innovative banking options and award-winning client service with a focus on making a difference in communities. They are looking for a Senior Product Owner to build and manage digital lending products, work collaboratively with stakeholders, and lead cross-functional teams. The ideal candidate will have experience in digital product management, a strong agile mindset, and a passion for delivering quality software. Tangerine offers a diverse and inclusive work environment with opportunities for career growth and support for total well-being.

Scotiabank – Technology Business Lead – Tangerine – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Feb 2025 05:17:11 GMT

Job description: Requisition ID: 216113Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:The Technology Business Lead’s primary role is to understand the problem we are trying to solve, be hands on and work collaboratively with the teams and stakeholders to define the right solution by eliciting, analyzing, validating, defining and writing requirements that meet the needs across various domains. This role will lead bridging the gap between the business need and the technology solution while keeping customer centricity and digital experience top of mind.The successful candidate has years of deep, practical business analysis experience with complex cross-functional features across channels, applications, products & digitization. In addition, the Technology Business Lead is expected to act as a mentor to Business Analysts and contribute to the Business Analyst Community of Practice (CoP). This role reports directly to the Senior Manager of Business Analyst in the Digital Product Experience (DPX).Is this role right for you? In this role, you will:

  • Work with the Product Owner, Technical Lead and stakeholders to capture and document the product vision.
  • Responsible to thoroughly understand and communicate stakeholder requirements and distribute relevant information, documentation and artifacts to stakeholders.
  • Responsible for the preparation, completion and compliance of business requirements based on business needs; go to person for clarity of vision & requirements.
  • Discover & elicit requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis and workflow analysis.
  • Supports the Product Owner to manage requirements related activities and deliverables throughout the delivery life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.).
  • Work with the Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements’ activities and deliverables.
  • Translate standard business requirements into user stories & acceptance criteria.
  • Support story mapping by decomposing epics into user stories.
  • Support the Product Owner with data insights to drive customer centric experiences and priorities.
  • Proactively communicate and collaborate with external and internal stakeholders.
  • Work collaboratively with cross-functional matrix teams to develop and maintain thorough knowledge of product, system and process capabilities & promote customer centric solutions.
  • Execute and maintain the requirement traceability matrix to meet audit requirements.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • 5+ years of experience in a Technology Business Lead role with preference to experience in the digital space (Mobile, Web/Online)
  • Agile mindset & comprehensive knowledge and experience in various delivery models including; agile, waterfall, hybrid frameworks
  • Extensive experience with aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions.
  • Strong analytical skillset required
  • Customer centric mentality
  • High proficiency in MS Word and MS Visio and thorough experience with as-is to-be process flow mapping and sequence diagrams
  • High proficiency in the use of JIRA / Confluence
  • Strong presentation, facilitation, analysis and problem solving skills
  • Able to work independently with focus on time management to meet deadlines
  • Ability to deliver seamless execution whether on-site or remote
  • Ability to work in a fast paced, demanding and rapidly changing environment
  • Effective leadership skills
  • Detail-oriented with a high degree of accuracy and results-oriented; be diligent and work with a sense of urgency
  • Very strong organizational sense and effective time and priority management
  • Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate effectively.
  • Strong strategic relationship skills
  • Technical background is considered an asset
  • Project management experience is an asset
  • International Institute of Business Analysis (IIBA) certification is an asset

What’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank – First Nations/Metis/Inuit – REMOTE Client Service Specialist – Moncton, NB – Tangerine – Ontario – Moncton, NB

Company: Scotiabank

Location: Ontario – Moncton, NB

Expected salary:

Job date: Thu, 30 Jan 2025 23:36:38 GMT

Job description: Requisition ID: 215924Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:Indigenous Peoples include First Nation, Métis and Inuit Peoples. Only Indigenous Peoples who come from Canada should identify themselves as belonging to this designated groupIn order to qualify for this opportunity, candidates must meet the requirements of a “Remote Applicant.”You must reside within the province of New Brunswick OR Ontario. For business continuity purposes, it is required that you are located within one hour of a Scotiabank branch.Who we are:
Our Customer Contact Centre team is the ‘heart of our operation’.When you join our Contact Centre, you’re joining an inclusive, award-winning workplace that delivers superior customer care for our customers. In your career at Tangerine, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and Tangerine’s core values of respect, integrity, passion, and accountability.Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Tangerine, we value diversity and what it brings to our teams and customer experiences.You will be welcomed into our Tangerine family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.Client Service Specialist – TangerineAs Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:Being a brand ambassador within our contact centre means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.Is this role right for you? In this role you will:Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environmentEngage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.Position DetailsLocation: New Brunswick (Remote)Position Status: Full -Time, PermanentPosition Start Date: March 26th , 2025Mandatory Training:Must be available for up to 9 weeks of full time paid trainingTraining hours: Monday – Friday 9 AM – 5 PM ASTThe training is remote and can be completed from homeWork Schedules & Shifts:Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).Regular, ongoing work schedules will be finalized with new employees before the end of training.Remote Work: You must meet the work from home criteria, which includes but not limited to, private workspace & completion of mandatory learning.Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Strong English and French oral and written communication skills.High curiosity to help meet clients’ needs and build solutionsPassion for providing an exceptional client experienceStrong problem solving and conflict resolution capabilitiesAbility to learn and adapt quickly to contact centre technologyStrong time management and organizational skillsExperience in retail, sales or other customer service environment is an assetWhat’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.For additional information and resources please visit our Indigenous Talent Program page:Location(s): Canada : New Brunswick : Moncton || Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank – First Nations/Metis/Inuit – REMOTE Client Service Specialist – Moncton, NB – Tangerine – Ontario – Moncton, NB

Company: Scotiabank

Location: Ontario – Moncton, NB

Expected salary:

Job date: Fri, 31 Jan 2025 01:02:13 GMT

Job description: Requisition ID: 215924Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:Indigenous Peoples include First Nation, Métis and Inuit Peoples. Only Indigenous Peoples who come from Canada should identify themselves as belonging to this designated groupIn order to qualify for this opportunity, candidates must meet the requirements of a “Remote Applicant.”You must reside within the province of New Brunswick OR Ontario. For business continuity purposes, it is required that you are located within one hour of a Scotiabank branch.Who we are:
Our Customer Contact Centre team is the ‘heart of our operation’.When you join our Contact Centre, you’re joining an inclusive, award-winning workplace that delivers superior customer care for our customers. In your career at Tangerine, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and Tangerine’s core values of respect, integrity, passion, and accountability.Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Tangerine, we value diversity and what it brings to our teams and customer experiences.You will be welcomed into our Tangerine family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.Client Service Specialist – TangerineAs Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:Being a brand ambassador within our contact centre means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.Is this role right for you? In this role you will:Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environmentEngage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.Position DetailsLocation: New Brunswick (Remote)Position Status: Full -Time, PermanentPosition Start Date: March 26th , 2025Mandatory Training:Must be available for up to 9 weeks of full time paid trainingTraining hours: Monday – Friday 9 AM – 5 PM ASTThe training is remote and can be completed from homeWork Schedules & Shifts:Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).Regular, ongoing work schedules will be finalized with new employees before the end of training.Remote Work: You must meet the work from home criteria, which includes but not limited to, private workspace & completion of mandatory learning.Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Strong English and French oral and written communication skills.High curiosity to help meet clients’ needs and build solutionsPassion for providing an exceptional client experienceStrong problem solving and conflict resolution capabilitiesAbility to learn and adapt quickly to contact centre technologyStrong time management and organizational skillsExperience in retail, sales or other customer service environment is an assetWhat’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.For additional information and resources please visit our Indigenous Talent Program page:Location(s): Canada : New Brunswick : Moncton || Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Senior Manager, Sales Analytics & Modelling – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 24 Jan 2025 07:36:51 GMT

Job description: Requisition ID: 214826Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.The Tangerine Data & Analytics team is seeking a Senior Manager, Sales Analytics & Modelling to support various business lines, including Product, digital and innovation teams, in building exceptional customer experience and in growing their business portfolios through data and analytics-driven insights.You will collaborate and partner with various teams and stream leads to translate business objectives and problems into technical requirements that can be addressed through data and analytics. This involves proactively meeting with stakeholders to understand and document business requirements, agree on approach and methodology, ensure a roadmap is in place including business application of the analytics solution.You will contribute to the overall success of Tangerine by ensuring individual goals are executed and successfully delivered in support of the overall business targets and objectives. You will also ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.Is this role right for you? In this role, you will:Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisionsAct as a trusted advisor and partner, providing strategic direction and oversight for the development, prioritization, and implementation of advanced analytics models and use cases across each respective business linesWork with the business to identify new kinds, types and sources of data and applications for analytics to address critical gaps in compliance capabilities and define processes for the effective, integrated introduction of new dataBuild and present analytics solutions, including advanced modelling, to support business strategies on client acquisition, cross-sell, campaign enhancements and operationsProvide analytics to support new initiatives including Open Banking, payments, new savings products and marketing strategiesProvide analytics to support revenue-focused initiatives, particularly for priority productsDevelop multi-touch analysis and attribution models to help optimize marketing spendDevelop channel optimization models and analyze drivers of call center volumes through application of text analyticsCreate an environment in which your individual performance, including proper data management, supports business and operational efficiencies in accordance with Scotiabank’s valuesDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Post-secondary education focused in Statistics, Mathematics or Economics; Masters or advanced degrees preferredProven expertise in analytics, data management, dataset preparation and performance measurementExceptional business planning, strategy development and execution skillsStrong relationship management skills with the ability to have seamless collaboration across multiple stakeholdersAdvanced skills in analytics execution (e.g. Python, R, Spark)Advanced statistical skills including working knowledge of text analytics (NLP), structural equation modeling, factor analysis, unsupervised/supervised learningExceptional written and communication skills, including the ability to explain data and findings to a non-technical and executive audienceAbility to multitask and manage multiple research projects simultaneouslyStrong attention to detail, problem solving and critical thinking skillsExperience in being a resilient team leader who inspires a results-oriented cultureFlexible to adapt to a dynamic environment and can make quick and sound decisions under pressureComfortability working in a hybrid work environment (weekly in-office expectations)Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine is seeking a Senior Manager, Sales Analytics & Modelling to support various business lines through data-driven insights. The role involves collaborating with teams, translating business objectives into technical requirements, and ensuring compliance with regulations and internal policies. The ideal candidate will have expertise in analytics, data management, and strong relationship management skills. The role requires post-secondary education in relevant fields, advanced statistical skills, and the ability to work in a hybrid environment. Tangerine values inclusivity and offers accommodations during the recruitment process.

Senior Manager, Sales Analytics & Modelling – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 23 Jan 2025 23:03:26 GMT

Job description: Requisition ID: 214826Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.The Tangerine Data & Analytics team is seeking a Senior Manager, Sales Analytics & Modelling to support various business lines, including Product, digital and innovation teams, in building exceptional customer experience and in growing their business portfolios through data and analytics-driven insights.You will collaborate and partner with various teams and stream leads to translate business objectives and problems into technical requirements that can be addressed through data and analytics. This involves proactively meeting with stakeholders to understand and document business requirements, agree on approach and methodology, ensure a roadmap is in place including business application of the analytics solution.You will contribute to the overall success of Tangerine by ensuring individual goals are executed and successfully delivered in support of the overall business targets and objectives. You will also ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.Is this role right for you? In this role, you will:Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisionsAct as a trusted advisor and partner, providing strategic direction and oversight for the development, prioritization, and implementation of advanced analytics models and use cases across each respective business linesWork with the business to identify new kinds, types and sources of data and applications for analytics to address critical gaps in compliance capabilities and define processes for the effective, integrated introduction of new dataBuild and present analytics solutions, including advanced modelling, to support business strategies on client acquisition, cross-sell, campaign enhancements and operationsProvide analytics to support new initiatives including Open Banking, payments, new savings products and marketing strategiesProvide analytics to support revenue-focused initiatives, particularly for priority productsDevelop multi-touch analysis and attribution models to help optimize marketing spendDevelop channel optimization models and analyze drivers of call center volumes through application of text analyticsCreate an environment in which your individual performance, including proper data management, supports business and operational efficiencies in accordance with Scotiabank’s valuesDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Post-secondary education focused in Statistics, Mathematics or Economics; Masters or advanced degrees preferredProven expertise in analytics, data management, dataset preparation and performance measurementExceptional business planning, strategy development and execution skillsStrong relationship management skills with the ability to have seamless collaboration across multiple stakeholdersAdvanced skills in analytics execution (e.g. Python, R, Spark)Advanced statistical skills including working knowledge of text analytics (NLP), structural equation modeling, factor analysis, unsupervised/supervised learningExceptional written and communication skills, including the ability to explain data and findings to a non-technical and executive audienceAbility to multitask and manage multiple research projects simultaneouslyStrong attention to detail, problem solving and critical thinking skillsExperience in being a resilient team leader who inspires a results-oriented cultureFlexible to adapt to a dynamic environment and can make quick and sound decisions under pressureComfortability working in a hybrid work environment (weekly in-office expectations)Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine is seeking a Senior Manager, Sales Analytics & Modelling to support various business lines through data-driven insights. The role involves collaborating with teams to translate business objectives into technical requirements and ensuring compliance with regulations. Ideal candidates will have a background in analytics, strong relationship management skills, and the ability to communicate complex data to non-technical audiences. A post-secondary education focused on Statistics, Mathematics, or Economics is preferred. Tangerine values diversity and is committed to creating an inclusive environment.

Senior Manager, Tangerine Credit Cards – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 17 Jan 2025 05:09:11 GMT

Job description: Requisition ID: 213718Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:Tangerine is looking for a motivated, customer focused Product Senior Manager for Tangerine Credit Cards who will be responsible for contributing to the overall success of the Credit Cards business within Tangerine ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedure.The successful candidate will work with partners across Tangerine and Scotiabank to play a key role in evolving our products and improving experience across the customer lifecycle, while ensuring we deliver quality experiences to our customers every day.The incumbent will report directly to the Director, Credit Cards.Is this role right for you? In this role, you will:Have responsibility for the credit card product offeringsContribute to the product strategy and profitability by implementing new products and programs and enhancing existing programsManage product portfolio activities including overall P&L responsibility, managing product features, and working with marketing and acquisition to determine acquisition and retention offers, budgets and campaignsEmploy financial, market, and industry analyses in drawing conclusions and developing portfolio/product/program recommendationsContribute to the development and deliver new programs from concept to execution including the preparation of supporting business cases, documents, presentations, and project plansDevelop and execute the communication strategy, with continual adjustments and improvements as neededManage and support project plans for implementing initiatives. Identify milestones, timing and recommend resources required to complete initiativesDrive post-analysis reporting and measurement of initiative results with Finance and AnalyticsAnalyze and develop recommendations for improvements and enhanced efficiencies for future portfolio campaigns/programs/initiativesUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Implement and execute day business controls to meet obligations with respect to risk, AML/ATF risk and conduct risk.Champions a high-performance environment and contributes to an inclusive work environment.Leads the Credit Card portfolio’s Engagement plan and initiatives with the goal of increasing customer activation and usage in the front book and reducing customer attrition in the back book.Partners with the marketing team & relevant product managers to revamp critical EMOB customer journeys for the front bookPartners with the marketing team & relevant product managers to develop a data driven engagement plan that helps stem customer attrition and dormancy in the back bookWorks with Marketing on budgets and campaigns linked to customer engagementDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Education/ExperienceBachelor’s Degree required, MBA or other Graduate degree a plusDetailed understanding of credit card business or relevant experienceExcellent written and oral communication skills, especially delivering strong business cases and presentationsWorking knowledge of marketing and research methodologies5+ years progressive experience in Card Product Management and/or Strategy roles preferredAbilities:Effective project management, collaboration, and relationship management skills demonstrated through previous rolesExcellent interpersonal and communication (written and verbal) skills and proven ability to work effectively with all levels of the organizationAbility to navigate a multifaceted global organization to secure resources, information and consensus through determination, personal creativity, drive, and convictionAbility to develop effective executive-level communications and presentation material.Strong facilitation, analytical and structured problem-solving skills, especially in ambiguous situationsWhat’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine, Canada’s leading direct bank, is seeking a Product Senior Manager for Tangerine Credit Cards to help improve customer experiences and drive portfolio growth. The successful candidate will contribute to the overall success of the Credit Cards business by implementing new products, managing product features, and analyzing market trends. This role requires a Bachelor’s Degree, detailed understanding of the credit card business, excellent communication skills, and project management experience. The position offers opportunities for career growth, access to training, and a competitive benefits package.