Ticketmaster – Product Manager – Entry & SafeTix Core – Toronto, ON

Company: Ticketmaster

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Aug 2025 02:23:58 GMT

Job description: Job Summary:JOB DESCRIPTION – Product Manager – TM1 Entry CoreLocation: Toronto, ONDivision: Ticketmaster NALine Manager: Director – Digital Ticketing ProductContract Terms: Permanent, 37.5 hours per weekTHE TEAMImagine being at the forefront of ensuring secure and seamless access to millions of live events worldwide. At Ticketmaster, the Access Control Team isn’t just about gates and scanners – we are the architects of trust, the digital guardians who empower fans to experience the magic of live entertainment without a hitch.THE JOBBe a Guardian of Access in a World of Live Events: Join Our Ticketmaster Access Control Team!At the heart of live event operations, TM1 Entry is Ticketmaster’s enterprise-grade access control platform, enabling our clients to manage secure, seamless, and scalable entry experiences across venues worldwide.As a Product Manager on the TM1 Entry team, you’ll help shape the future of our SaaS platform, ensuring it continues to meet the evolving needs of our clients—from stadiums and arenas to theaters and clubs. You’ll work at the intersection of software and hardware, driving API integrations with a growing ecosystem of access control partners and helping our clients deliver reliable, real-time entry experiences.This is a high-impact role where your work will directly influence operational efficiency, security, and guest satisfaction at some of the world’s most iconic events. If you’re passionate about building scalable platforms, solving complex problems, and delivering value to enterprise clients, we’d love to hear from you.WHAT YOU WILL BE DOING

  • Lead, socialize and evangelize the product strategy and roadmap for our TM1 Entry product space to leaders, stakeholders, and collaborators.
  • Perform business analysis, competitive research and client interviews to understand the needs, concerns, needs and aspirations of Ticketmaster’s enterprise clients globally.
  • Work with developers and designers, propose and drive implementation of the experience, frameworks, services and components that drive measurable and sustained business value for Ticketmaster and our enterprise clients.
  • Understand and discuss concepts and propose new product ideas with non-technical and technical employees.
  • Establish OKRs for your product portfolio; continuously analyzing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement
  • Transform business requirements into clear, actionable and well-prioritized user stories, wireframes, diagrams, data models, functional prototypes and any other development artifacts that guide your development team from whiteboard to web.
  • Collaborate on the go-to-market plans and activities for your products/features
  • Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products/features.
  • Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle
  • Be the internal and external champion and subject matter expert for your products and their associated features, communicating your team’s status and roadmap to stakeholders and customers

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • 3+ years product management experience, ideally in a technical product management capacity. B2B2C experience is an advantage.
  • Experience developing or integrating with B2B, eCommerce or enterprise tooling platforms or services, and customer service or support applications.
  • Demonstrable knowledge of enterprise-grade software development architectures, frameworks, languages, protocols, methodologies, and tools. No prior coding experience is required but proven ability to develop rapid prototypes and understand/discuss architectural tradeoffs with highly technical teammates is highly desired
  • Excellent presentation, interpersonal and written communication skills in English.
  • Experience in working cross-functionally, globally with multiple stakeholders
  • Hands on experience juggling multiple product workstreams in a fast-paced environment and prioritizing your to-do list as well as your design and developer partners
  • Mastery of agile software development practices, paired with an interest or proven ability to apply them in a matrixed organization packed with world class engineers

YOU (BEHAVIOURAL SKILLS)

  • Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally
  • Ability to earn trust and develop relationships and partnerships with internal and external team members
  • Are self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting
  • Have exceptional quantitative data analysis, critical thinking skills and an ability to spot trends and derive actionable conclusions from sparse datasets
  • Are a learner who thinks holistically and connects dots across domains
  • Expertise in a broad range of business problems and their various system solutions. B2B, SaaS or Enterprise design experience is a plus.
  • Detail oriented with strong time management and organizational skills
  • Strong problem solving and critical thinking skills
  • Ability to manage competing priorities with little supervisory input
  • Flexible and responsive to changing situations
  • Self-motivated and focused on achieving results

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. #LI-REMOTE

Ticketmaster – Customer Solutions Developer, Sr – Toronto, ON

Company: Ticketmaster

Location: Toronto, ON

Expected salary:

Job date: Sun, 18 May 2025 04:55:53 GMT

Job description: Job Summary:Location: (Remote) Work from Home – Canada
Work Hours: Preferred Time Zones – EST or CST
Division: Marketplace engineering
Team – Mobile SDKs
Contract Terms: PermanentTHE TEAM
A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Our Teams are a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment. Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map.THE JOB
The Sr Engineer is a proactive, self-starting person who has a proven track record of working as a part of an engineering team to achieve outstanding results. The candidate thrives in a fast-paced environment and embraces technology to solve business problems in a high-volume, high-scalability environment. The team is responsible for translating client requirement into implementation plan/path as well as providing consults, diagram, documentation for complex integration cases. In addition, the team is also responsible for gathering client feedback and translate those into actionable business/technical requirement for the SDK team.WHAT YOU WILL BE DOING

  • Develop strong relationships with our clients; partner with them on the ideation and execution of new products and integrations.
  • Participate in architecture and solution design, mentoring engineers, exploring frameworks, toolsets or processes to improve the team’s productivity and be accountable for quality software delivery.
  • You will work closely with product & other non-technical staff, get their hands dirty with code and code reviews, work with QA to review test plans, and oversee software development using Agile methodologies.
  • Accountable for the development and timeliness of new applications and/or enhancements to existing applications throughout the enterprise.
  • Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues, as necessary.
  • Own the development and adoption of architectural, coding, and security standards/governance.
  • Contribute to the development of the product roadmap to prioritize features/projects to ensure that the that deliver the highest value at the best time.
  • Research and make recommendations on software products and services in support of procurement and development efforts.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • 5+ years of software engineering experience (predominantly within Native both Android and iOS Development) and a deep understanding of full-stack development, app performance and architecture.
  • Strong people skills, able to clearly communicate / translate technical solutions and requirements.
  • Strong technical skills in mobile app development, with experience iOS and Android platforms.
  • Able to work under pressure and remain calm and efficient.
  • Experience with agile development methodologies and project management tools such as JIRA.

YOU (BEHAVIORAL SKILLS)

  • Ability to meet commitments and multitask in a fast-paced work environment
  • Must be a great Team Player and exhibiting a positive attitude.
  • Ability to own and manage multiple concurrent projects, including presenting and negotiating with stakeholders on the interdependencies and possibilities of what can be realistically delivered.
  • Experience building services or applications where performance is an important consideration.
  • Things that are easy at low scale can be incredibly challenging at Ticketmaster’s scale so experience with performance tuning and optimizations is extremely valuable.

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our Work Is Guided By Our Values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Ticketmaster – Program Specialist, Belonging & Impact – Toronto, ON

Company: Ticketmaster

Location: Toronto, ON

Expected salary:

Job date: Sat, 24 May 2025 03:50:06 GMT

Job description: Job Summary:JOB DESCRIPTION – BELONGING AND IMPACT PROGRAM SPECIALISTLocation: Calgary, AB, Winnipeg, MB, or Toronto, ON (Remote)Division: Ticketmaster, Human ResourcesLine Manager: Director, Belonging and ImpactContract Terms: Permanent, full-time (37.5 hours per week)THE TEAMThe Belonging and Impact team at Ticketmaster is responsible for guiding and sustaining a culture centered in belonging, where employees are empowered to bring their full selves to work, feeling valued and supported in reaching their full potential. This role reports directly to Ticketmaster’s Belonging and Impact Leader and together you’ll drive belonging and impact programs across, global markets and divisions.THE JOBThe B&I Program Specialist is responsible for managing global program initiatives. This role plays a critical part in cultivating a workplace where all employees feel valued, respected, and empowered to contribute to their full potential. The B&I Program Specialist supports driving organizational change and promotes a culture of belonging that benefits employees, clients, fans, and stakeholders alike. This role supports the delivery of impact strategies aligned with organizational goals.The B&I Program Specialist provides administrative and programmatic support for initiatives. The specialist analyzes data to measure progress and identify areas for improvement, engages with stakeholders internally and externally to advance goals, communicate initiatives, and progress, while ensuring compliance with relevant laws and regulations in all the regions we operate in.WHAT YOU WILL BE DOINGManage and support global B&I program initiatives to foster a workplace centered in belonging.Play a key role in cultivating a workplace culture where all employees feel valued, respected, and empowered to contribute to their full potential.Contribute to driving organizational change by advocating for policies and practices that promote belonging.Collaborating with ERGs and council members across the business, fostering relationships and driving impact.Support the development and implementation of program strategies, collaborate cross-departmentally to advance initiatives in alignment with organizational goals.Provide administrative and programmatic support for initiatives, ensuring smooth execution of B&I programs.Design and facilitate training and educational programs to enhance awareness, understanding, and engagement across the organization.Analyze data to measure progress, identify trends, and recommend areas for improvement.Ensure compliance with relevant HR laws and regulations globally.Communicate initiatives, program progress, and successes to stakeholders, fostering transparency and accountability.Support the development of tools and resources that promote a culture of belonging among employees, clients, fans, and stakeholders.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)3-5 years of experience in belonging, employee engagement, HR, or related roles, with demonstrated success in implementing successful people-centered initiatives.In-depth understanding of belonging and impact principles and practices.Experience developing and delivering training programs.Ability to analyze data and metrics to track progress and measure the impact of people programs and initiatives.Ability to leverage data to inform decisions, and to communicate relevant data to stakeholders in an impactful way.Strong program management skills, including the ability to manage multiple projects simultaneously.Leadership skills with the ability to influence and collaborate with stakeholders across all levels of the organization.Experience working with employee resource groups (ERGs) or councilsExperience creating inclusive, accessible content across Slack, intranet, email, and other internal platformsSkilled in developing internal and external communications that reflect diverse voices and support belonging-focused initiatives and campaignsFamiliarity with social media strategy, employee storytelling, and engagement through cultural observances and ERG visibilityAbility to collaborate with Communications, PR, Talent Brand, and Internal Events teams to align messaging and drive impactful activations on and off-site and with community partnersTravel may be required for this role, up to 10%.YOU (BEHAVIOURAL SKILLS)Collaboration – Ability to work effectively with diverse internal and external stakeholders, fostering relationships and aligning efforts across multiple teams to support belonging initiatives.Leadership – Demonstrates the ability to influence and guide cross-functional teams, promoting belonging while driving organizational change.Communication – A confident communicator regardless of medium (verbal or written), with an ability to effectively deliver training, engage with stakeholders, and report on B&I initiatives, ensuring transparency and accountability.Adaptability – Capable of managing multiple projects simultaneously, navigating changing priorities, and adjusting strategies to meet evolving organizational goals.Empathy and Cultural Sensitivity – Demonstrates emotional intelligence and sensitivity to diverse experiences and perspectives, fostering a workplace environment where all employees feel valued and empowered.Problem-solving – Utilizes strategic thinking and data analysis to identify areas for improvement, propose solutions, measure the impact of programs and iterate as needed.Accountability – Takes ownership of tasks, ensures compliance with laws and regulations, and holds themselves and others responsible for advancing goals within the organization.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home-life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Event Programmer – Ticketmaster – Vancouver, BC

Company: Ticketmaster

Location: Vancouver, BC

Job description: Manager: Manager, Event Programming Operations Contract Terms: Permanent, full time (37.5 hours per week) THE TEAM The…, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director…

Position Summary: Manager, Event Programming Operations

  • Contract Terms: Permanent, full-time (37.5 hours/week).
  • Team Responsibilities: The manager will oversee event programming operations and handle additional tasks as assigned by senior staff, including the Senior Event Specialist, EM Manager, or Regional Director.

The job description for the Event Programmer position at Ticketmaster in Vancouver, BC, is as follows:

Job Title: Event Programmer

Location: Remote in Canada

Division: Ticketmaster Canada

Contract Terms: Permanent, full-time (37.5 hours per week)

Team Overview:
The Field Operations team builds and maintains relationships with various clients to understand their business practices, ensure their objectives are met, and help them utilize Ticketmaster’s products and platforms.

Role Overview:
As part of the Event Management team, the Event Programmer supports Ticketmaster clients with all their event management needs, including building and updating events based on client requests.

Key Responsibilities:

  • Accurately input event data into the Ticketmaster Host system, identifying and resolving related errors.
  • Collaborate with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations, and client support when creating events and distributing information.
  • Establish and develop relationships with assigned clients.
  • Participate in an on-call schedule rotation, providing after-hours, weekend, and holiday client support as needed.
  • Perform other duties as assigned by the Senior Event Specialist, Event Management Manager, or Regional Director of Event Management.

Technical Skills and Competencies:

  • 1-3 years of experience with the Ticketmaster System or related field experience, with some exposure and knowledge of the Ticketmaster system.
  • Service-oriented with strong organizational and communication skills.
  • Ability to handle multiple priorities successfully.
  • Creativity, latitude, and problem-solving skills are required.
  • Box office experience is a plus.
  • Overall awareness of the entertainment business is important.
  • Knowledge of how Ticketmaster departments impact one another and outside clients is a plus.
  • Ability to accommodate a flexible schedule, including some Saturdays, evenings, and holidays.
  • Excellent written and oral communication skills, good organizational skills, and attention to detail.
  • Computer literacy with excellent data entry skills.
  • High school diploma or equivalent required; BA/BS degree preferred.

Behavioral Skills:

  • Business Acumen: Understand and apply general business concepts, using external networks to understand market situations and industry trends.
  • Problem Solving and Innovation: Gather appropriate perspectives and insights, seek win-win solutions by remaining open to alternative approaches, and proactively generate new ideas.
  • Organizational Skills: Manage competing priorities across several teams, departments, or locations, with a focus on task and project management.
  • Teamwork: Collaborate respectfully with others, openly share information, and empathize with team members to achieve Ticketmaster’s goals and objectives.

For more information and to apply, please visit the job posting on Careerjet.

Expected salary:

Job date: Thu, 01 May 2025 04:11:06 GMT

Ticketmaster – Festival Contractors – Toronto, ON

Company: Ticketmaster

Location: Toronto, ON

Expected salary:

Job date: Fri, 11 Apr 2025 23:34:32 GMT

Job description: Job Summary:** This is an onsite role to support summer festival events throughout Canada**THE TEAMWe’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.THE JOBWorking primarily with the Front Gate ticketing system, this position delivers operational services and support to Ticketmaster’s festival business clients (venues and promoters) while on site at our festival events. The Festival Operations Specialist (FOS) is responsible for coordinating and executing the ticketing needs of festival operations in collaboration with multiple departments and clients. This role includes significant client facing components as well as a requirement for a very strong technical understanding of our products and equipment.WHAT YOU WILL BE DOINGOperational Support

  • Install, support and deploy various equipment and services at festival locations;
  • Provide best practices, training and support of client event and box office needs where required;
  • Oversee a TM staffed Box Office team where required;
  • Maintain maximum site efficiencies through collaboration with other on-site teams and third-party providers;
  • Ensure timely and accurate reporting on live event statistics and access control;
  • Maintain inventory and upkeep of technology assets

Problem Resolution

  • Use troubleshooting techniques and tools to identify the root cause of issues;
  • Research client/customer complaints about service levels;
  • Work with National/Central support groups to expedite problem resolution;
  • Troubleshoot software and hardware issues;
  • Coordinate networking issues;
  • Work with Customer Service for events with problems and/or special circumstances

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • 3+ years festival, ticketing or other related experience
  • Bilingualism (written and oral); English and French is strong asset
  • Experience with FrontGate or Ticketmaster software and hardware is preferred
  • Strong computer skills, especially MS Word and Excel
  • Demonstrated organizational and critical thinking skills, paired with a keen attention to detail
  • Able to successfully manage multiple and competing priorities in a time sensitive environment
  • Autonomous and able to work under minimal supervision
  • Reliable, adaptable and team-oriented
  • Must be able to meet the physical and technical demands of remote festival locations with little to no infrastructure
  • Must be able to lift and carry up to 25 pounds unassisted, and able to push and pull rolling carts and cases weighing up to 100 pounds unassisted
  • Must be able to show flexibility in schedule and location to accommodate festivals (work multiple days in a row beyond a standard work week, or shift lengths beyond a standard work day)
  • Travel required
  • A passion for live events!

YOU (BEHAVIOURAL SKILLS)

  • Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
  • Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
  • Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
  • Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Ticketmaster – Senior SRE Developer – Toronto, ON

Company: Ticketmaster

Location: Toronto, ON

Expected salary:

Job date: Sat, 15 Mar 2025 03:57:31 GMT

Job description: Job Summary:Location: Remonte, OntarioDivision: Ticketmaster CanadaLine Manager: Senior Director, Data EngineeringContract Terms: Permanent, 37.5 hours per weekTHE TEAMThe TM1 data applications team is global group of dedicated engineers , providing reliable and consistent data to the stakeholder to make data driven decisions. The team comprises of various of data products including reports , insights analytics and data integerations.THE JOBJoin a multi-year platform operation effort as a Site Reliability Developer! Among many other duties, the SRE team within Ticketmaster’s TM1 Data applications is focused on toil reduction, process improvement, configuration management automation, governance,compliance and gathering metrics for the Tm1 Data applications.We are looking for a site reliability Developer (SRE) with strong collaboration, leadership, and communication skills (including great written communication like release notes and documentation) to join us as we mature our SRE and DevOps practices. The ideal candidate will possess a blend of technical and nontechnical skills with the ability to gather requirements, develop solutions to problems, work within teams to implement those solutions, and teach others. Together with data applications engineerings teams and project management, our SRE will use metrics to identify areas for continuous improvement. Our team is never satisfied with the status quo!WHAT YOU WILL BE DOING

  • Use modern tools to streamline configuration management e.g. Ansible, Ansible Tower, Docker, Kubernetes , Helm
  • Assess opportunities to transition services and capabilities to the on prem or cloud and execute as appropriate
  • Automate deployments of services/applications into a hybrid cloud environment (CloudStack and AWS)
  • Work closely with closely with data applications engineering teams to support the infrastructure they need and platform on which their services run.
  • Gather and analyze metrics from infrastructure to assist performance tuning and to reduce costs.
  • Assessment and metrics surrounding SRE initiatives and usage, reincorporating that data to help Ticketmaster with prioritization and planning.
  • Building the reputation of Ticketmaster as a world class digital company with world class SRE practices.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

  • Bachelors degree (or equivalent) in computer science or related discipline.
  • Experience in deploying and governing production applications.
  • Expert level knowledge of linux operating systems and deploying and maintain data base stacks.
  • Excellent experience in container and orchestration technologies like docker, Kubernetes and helm.
  • Knowledge of writing infrastructure as a code using terraform or pulumi.
  • Experiance managing and setting up data infrastructure like hadoop/spark , presto , trino and databases like mysql etc.
  • Experience creating and managing Monitoring tools like Prometheus , Grafana and splunk.
  • Experience working with ecryption tools like Vault, and ecryptions such as PGP etc.
  • Experience with CI/CD tools – public (AWS) and private cloud (Cloudstack) gitlab, cloudstack.
  • Experience working with AWS cloud AWS S3 and understanding of acess and governance in AWS cloud.
  • Scripting languages like bash or powershell.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

  • Effectively gathers requirements
  • Takes initiative to independently identify and solve problems
  • Lead and instruct teammates on adoption of DevOps technologies

BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

  • HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
  • YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
  • WEALTH: 401(k) program with company match, Stock Program Reimbursement
  • FAMILY: New parent programs & support including caregiver leave and infertility support
  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.#LI-Remote

Ticketmaster – Senior Software Developer – Toronto, ON

Company: Ticketmaster

Location: Toronto, ON

Expected salary:

Job date: Wed, 19 Feb 2025 01:35:32 GMT

Job description: Job Summary:SENIOR SOFTWARE DEVELOPERLocation: Remote in CanadaDivision: Ticketmaster NA – Festivals & GA (Front Gate Tickets)Line Manager: Engineering Manager, SoftwareContract Terms: Permanent, Full-Time, 37.5 hours per weekTHE TEAMFront Gate Tickets is North America’s leading software and operations provider for the festival market, granting 4.5M fans access to once-in-a-lifetime experiences on an annual basis. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 150 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!Front Gate Tickets is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We are headquartered in Austin, TX but have a mix of local and remote employees on the team and throughout the organization.THE JOBOur development team is responsible for designing and building the technical solutions that comprise North America’s premier festival ticketing platform. Our platform encompasses various specialties, including e-commerce, box office management, marketing and fulfillment services, and on-site access control. We are seeking an individual who is passionate about expanding our industry-leading platform to the next generation.WHAT YOU WILL BE DOING

  • Develop RESTful API endpoints and data processing jobs.
  • Serve as part of a cross functional agile team; actively participate in all ceremonies.
  • Collaborate with infrastructure team members to build robust CI/CD pipelines.
  • Work with senior level discipline leaders to align on best practices and execute accordingly.
  • Assist quality assurance efforts via unit test implementation.
  • Contribute to a culture of excellence through the pursuit, utilization, and sharing of new skills and ideas.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects and team support as needed.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • 5+ years of experience working with productive software engineering teams and writing high-quality software.
  • Experienced Laravel/PHP is a must and will enable you to hit the ground running!
  • Effective communicator, written and oral, as this role will be working closely with people from all over the organization.
  • Demonstrated ability and familiarity with the following:
  • Prevailing back-end best practices and design patterns,
  • Object oriented programming principles,
  • Version control tools and best practices,
  • Application and data architecture,
  • Agile methodologies,
  • Cloud infrastructure architecture, and
  • Various testing methodologies.
  • An independent, fast-learning, self-starter who takes ownership over solving hard problems.
  • Familiar with the following technologies and programming languages such as Gitlab/Jenkins, AWS, React, JavaScript, and Node.js.

YOU (BEHAVIOURAL SKILLS)

  • Are Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.
  • Thrive in Teams – Collaborate with others in a respectful manner and openly share information amongst the team to assist in achieving Ticketmaster goals and objectives.
  • Are Inquisitive – A forever student, always seeking to learn, hone and level up existing skill set.
  • Enjoy Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas.
  • Get Excited – About testing deployments, and shipping code!

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.