Tag: client

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Thu, 29 Aug 2024 03:19:13 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingReporting to the Director / Sr. Director TBD , the Senior Manager is accountable for partnering to lead the design, development and execution of strategies to grow and serve our priority segments, with an initial focus on the Indigenous Client (IC) segment or other priority segments as required. Work is varied and diverse, but you can expect it will involve conducting research to identify the unique needs of clients, participating in various listening exercises to understand pain points and undertake competitive benchmarking to identify gaps, as well as develop and deliver best solutions and practices. Incumbent will be expected to work in a cross-functional team throughout the stages of solution identification, scoping, designing, implementing and tracking. Components of the role also include quantifying opportunities, and creating executive-level analysis, communication, and frameworks to ensure effective decision making. You will lead in driving and supporting the implementation of opportunities within relative businesses and/or with product partners. We are seeking applicants who can transform our bank and help us reflect the clients and communities we serve; inviting applicants from the Indigenous community.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How you’ll succeedUnderstand our clients- Lead qualitative and quantitative research and journey mapping to develop a deep understanding of our clients’ needs and inform how we attract, engage and retain our clientsBusiness Partner Relationships- Engage frontline staff and National Office to better understand the current on the ground situation and capability gaps in servicing the segmentAnalysis- Analyze the market along with leadership to identify competitive gaps in client engagement and experiences. Leverage our data to identify trends and deep client insights for the segment to form a view on how and which new clients to attract to CIBCIntegrate across products, channels, technology, National Office- Act in a support role in integrating across products and channels to collaboratively design solutions and strategies relevant to our most important segmentsCollaboration- With tech / digital to look at existing capabilities and determine if they meet the needs of client segment and modify where neededInnovate for ‘business not as usual’ solutions- Define client engagement journeys and identify key gaps. Participate in ideation sessions with product, marketing and channels to identify new opportunities. Lead / coordinate various community engagement activities, delivery of financial literacy content and maintain presence in key client communities (e.g. Indigenous communitiesExecute- Lead the implementation of multiple work packages with partner teams to achieve and sustain our KPIs, including launching campaigns, new offers and building new capabilities for our clientsWho you areYou have a University degree. University degree(s) in Business or Commerce; an MBA would be considered an assetYou have exceptional communication. Strong negotiation, influencing and networking skills necessary to gain commitment and support. Strong sense of curiosity, focus on clients and a learning mindset, ready to tackle challenges. Well-developed written and verbal communication skills and expression in a compelling mannerYou have working knowledge. Experience with user-centric design, journey mapping, agile and end-to-end process thinking. Knowledge of client segments to create a compelling value proposition that will increase revenue growth, share of wallet and competitive position in the marketplaceYou have technical experience. Expertise with Microsoft suite of products. Strong analytical and problem solving skillsYou have strong stakeholder relationships. Capacity to lead or assist on multiple projects and ability to prioritize and meet deadlines. Proven track record of external or internal strategy consulting experience.You have working knowledge. Knowledge of Indigenous Client Segment a definite asset (understanding of the unique cultures, languages, values, histories, governance and legal systems of Indigenous peoples). Proven track record of working in the Indigenous community, Indigenous banking practices and awareness of current climate. Experience in programs that support reconciliation between Indigenous and non-Indigenous peoples and result in greater Indigenous prosperity would be an assetYour influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 24th FloorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Channel Management, Client Relationship Management, Communication, Detail-Oriented, Large Group Presentations, Process Improvements, Relationship Management, Teamwork

CIBC is looking for a Senior Manager to lead the design, development, and execution of strategies to grow and serve priority segments, with a focus on the Indigenous Client segment. The role involves conducting research, collaborating with various teams, and driving implementation of opportunities. The ideal candidate will have strong communication skills, knowledge of client segments, and experience in Indigenous banking practices. CIBC offers a competitive salary, benefits, pension plan, and opportunities for career advancement. The company is committed to creating an inclusive environment for all team members and clients.