Punchh is the leader in AI-powered loyalty, offer management, and customer engagement solutions for brick-and-mortar and online restaurants, convenience stores, and other retailers. Punchh brings the power of digital engagement to physical stores by delivering omnichannel experiences and personalization across the entire customer journey to drive same-store sales and customer lifetime value. Using pre-built integrations to 200+ third-party systems such as POS, WiFi, kiosk, and payment providers, the Punchh platform delivers actionable, SKU-level data in real-time.
Serving 200+ brands that span 100K+ stores in 20 different countries, Punchh customers include 5 of the top 100 North American convenience stores like Casey’s and Racetrac and 37 of the top 100 restaurant brands, including Papa John’s, Denny’s, Focus Brands, and Yum! Brands (KFC, Pizza Hut, and Taco Bell). Punchh is headquartered in Silicon Valley with offices in Texas, Canada, and India.
Punchh was built over eleven years by a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies, as well as deep knowledge of the restaurant and retail industries. In April of 2021, Punchh agreed to be acquired by PAR Technology Corporation (NYSE: PAR), a leading global provider of restaurant software. While Punchh continues to operate as an independent business unit, the acquisition creates a unified commerce cloud platform for enterprise restaurants and positions PAR and its subsidiaries to lead the industry with integrated point-of-sale, back office, payment, and guest engagement solutions.
Title
Senior Project Manager
Location
Toronto, ON
Reporting to
Director, PMO
About the Role
Reporting to the Director, PMO, this Senior Project Manager will manage portions of the Punchh Integrations Program. S(he) will coordinate integration projects that include multiple parties inside and outside of Punchh – e.g. third-party software vendors, system integrators, digital agencies, and new or existing Punchh customers. This includes but not limited to managing internal & external dependencies for the delivery of the integrations. This role is primarily client facing. It will also involve working closely with the Product, Engineering, Implementations, and Technical Account Management teams.
What you’ll do
- Work with internal and external teams to drive client integration projects to an on-time delivery
- Create & maintain project timelines for all integrations
- Streamline post-sales delivery processes for integrations
- Responsible for keeping all stakeholders updated on all integration projects
- Responsible for clearing any blockers with integration projects
- Maintain a high-level of technical knowledge of the Punchh platform and solutions, along with future product direction
- Assess customer impact of product feature releases, and create communication plans for both customers and internal teams as part of the product release cycle
- Act as the main point of contact for integration vendor partners
- Interface with appropriate Product Managers to scope and schedule on Product Roadmap
- Lead periodic meetings with clients and integration partners
What you’ll need
- 10+ years of experience in Project Management
- Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Great listening skills
- Self-motivated, decisive, with the ability to adapt to change and competing demands
- Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
- Demonstrated understanding of Project Management processes, strategies and methods
- Excellent time management and organizational skills and experience establishing guidelines in these areas for others
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
Good to have
- A PMP Certification
- Startup experience
Benefits
- Unlimited PTO
- Company sponsored health insurance
- 401(k) with Company Match
- Healthcare coverage, FSA, HSA
- Life and AD&D insurance
- Competitive salaries and bonus
- Professional development
- EAP
- Maternity and Paternity (Bonding) Leave
- Free lunch every single day at work, social events, plus a well stocked refrigerator
Punchh is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. If you’d like more information about your EEO rights as an applicant, please click here.
We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
Notice to recruiters and placement agencies: If you are a recruiter or placement agency, please do not submit résumés to any person or email address at Punchh prior to having a signed agreement with Human Resources. Punchh is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Also, any résumés sent to us without an agreement in place will be considered your company’s gift to Punchh and may be forwarded to our Talent Acquisition team.
Senior Project Manager
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