CIBC – Financial Service Representative II (Mandarin/Cantonese) – Thornhill, ON

Company: CIBC

Location: Thornhill, ON

Job description: and wealth protection to help clients meet their goals. Relationship building – Engage in marketing and outreach activities… Management, Client Relationship Management, Customer Engagement, Customer Experience (CX), Digital Literacy, Financial Products…
The content discusses the importance of wealth protection and management in helping clients achieve their goals. It highlights the significance of relationship building and engaging in marketing and outreach activities. It also emphasizes the importance of client relationship management, customer engagement, customer experience, digital literacy, and understanding financial products.
Job Description

Position: Customer Service Representative

Location: Toronto, ON

Salary: $15.00 per hour

We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to all clients and customers. Your main duties will include answering incoming calls, responding to customer inquiries, resolving customer issues, and processing orders.

Key Responsibilities:
– Answer incoming calls in a timely manner and assist customers with their inquiries
– Provide product information and assistance to customers
– Resolve customer complaints and issues in a proactive and professional manner
– Process orders accurately and efficiently
– Maintain accurate records of customer interactions and transactions

Qualifications:
– Previous customer service experience is preferred
– Strong communication and interpersonal skills
– Ability to multitask and work efficiently in a fast-paced environment
– Excellent problem-solving abilities
– Proficient computer skills, including Microsoft Office Suite

If you are a motivated and customer-focused individual looking to join a dynamic team, we would love to hear from you. Apply now to be considered for this exciting opportunity.

Expected salary:

Job date: Sun, 05 May 2024 07:16:48 GMT

BMO Financial Group – Personal Banker – Mandarin/Cantonese preferred – Toronto, ON

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Company: BMO Financial Group

Location: Toronto, ON

Job description: Application Deadline: 03/21/2024

Address: 291 Spadina Avenue

Job Family Group: Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
  • Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
  • Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
  • Supports customer transactions needs based on customer traffic.
  • Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
  • Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
  • Applies the risk management framework to the portfolio to protect the Bank’s assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
  • Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
  • Analyzes issues and determines next steps.
  • Broader work or accountabilities may be assigned as needed.

Qualifications: * Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

  • Canada only: Registration to sell investment products completed – as appropriate for the jurisdiction.
  • Appropriate lending qualifications and designations.
  • Working knowledge of personal and small business customer needs and solutions.
  • Working knowledge of retail investments and lending products.
  • Experience in financial services is an asset.
  • Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
  • Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
  • Passionate commitment to helping our customers.
  • Drive to deliver a personal customer experience.
  • A focus on results and the ability to thrive in a consultative sales and team-based environment.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Specialized knowledge.
  • Verbal & written communication skills – Good.
  • Organization skills – Good.
  • Collaboration & team skills – Good.
  • Analytical and problem solving skills – Good.

Compensation and Benefits: $37,500.00 – $69,500.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
The content outlines a job opportunity at BMO Financial Group for a role in Retail Banking Sales & Service. The responsibilities include delivering exceptional customer service, identifying customer needs, providing financial advice, and engaging with customers to offer solutions. The role involves promoting various banking products, managing customer transactions, and providing credit recommendations. Qualifications include experience in financial services, knowledge of banking products, and strong interpersonal skills. The salary range is $37,500.00 – $69,500.00 with additional benefits such as health insurance and retirement plans. BMO emphasizes a supportive and inclusive workplace culture, and accommodations are available for candidates. Note that unsolicited resumes will not be accepted.
Job Description

We are looking for a skilled Marketing Coordinator to join our team and help lead our marketing efforts. The Marketing Coordinator will be responsible for creating, implementing, and managing marketing campaigns to promote our products and services.

Responsibilities:
– Develop and implement marketing strategies to increase brand awareness and drive sales
– Create marketing materials such as brochures, presentations, and advertisements
– Coordinate with internal teams to ensure marketing campaigns are aligned with company objectives
– Analyze market trends and competitor activities to identify opportunities for growth
– Monitor and report on marketing campaign performance
– Assist with social media management and content creation
– Organize and attend marketing events

Requirements:
– Proven experience in marketing or a related field
– Strong written and verbal communication skills
– Excellent organizational and project management skills
– Proficiency in Microsoft Office and marketing software
– Knowledge of digital marketing tactics and tools
– Bachelor’s degree in Marketing or a related field

If you are a creative and driven marketing professional looking to make an impact, we want to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Expected salary: $37500 – 69500 per year

Job date: Sat, 09 Mar 2024 23:57:59 GMT

Scotiabank – Customer Experience Associate – Broadview & Gerrard (Bilingual Mandarin/Cantonese) – Toronto, ON

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Company: Scotiabank

Location: Toronto, ON

Job description: Requisition ID: 191023

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurturing rich, long-standing relationships
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

  • Have strong customer service skills
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
  • Previous banking experience is a strong asset

What’s in it for you?

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities– for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
  • A competitive compensation and benefits package

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is looking for a Senior Customer Experience Associate in Toronto, Ontario. The role involves providing exceptional service, building customer relationships, and promoting digital banking options. The company values individual skills and experiences, and offers a competitive compensation and benefits package. Candidates with strong customer service skills and banking experience are encouraged to apply online.
Job description

We are looking for a reliable and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service and support to our clients. You will be the primary point of contact for customer inquiries, issues, and complaints, and will work to resolve them in a timely and professional manner.

The ideal candidate will have strong communication skills, be detail-oriented, and possess the ability to multitask in a fast-paced environment. Previous customer service experience is preferred but not required. If you are looking for a challenging and rewarding opportunity in a dynamic work environment, then this position may be the right fit for you. Apply now to join our team!

Expected salary:

Job date: Sat, 06 Jan 2024 23:50:01 GMT

Scotiabank – Customer Experience Associate – Broadview & Gerrard (Bilingual Mandarin/Cantonese) – Toronto, ON

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Company: Scotiabank

Location: Toronto, ON

Job description: Requisition ID: 191023

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurturing rich, long-standing relationships
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

  • Have strong customer service skills
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
  • Previous banking experience is a strong asset

What’s in it for you?

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities- for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
  • A competitive compensation and benefits package

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is looking for a Senior Customer Experience Associate to join their team in Toronto, Ontario. The ideal candidate will be enthusiastic and customer-focused, with strong technical skills and previous banking experience. The role involves building customer relationships, delivering excellent service, and identifying and fulfilling sales opportunities. The position offers a competitive compensation and benefits package, as well as opportunities for professional development and career advancement within a supportive and inclusive environment. Applicants must apply online to be considered for the role.
Title: Business Development Manager – Growth Potential

Company: Ceab Enterprises

Location: Toronto, ON, CA

Business Development Manager Job Responsibilities:
– Developing business growth strategies and plans to achieve long-term business goals
– Networking with potential clients, partners, and key stakeholders to create new business opportunities
– Identifying potential market segments and industries to target for business expansion
– Conducting market research and analysis to identify business trends and opportunities
– Building and maintaining strong relationships with existing and potential clients to ensure customer satisfaction and business growth
– Collaborating with the sales and marketing teams to develop and implement effective marketing and sales strategies
– Monitoring and analyzing business performance and key performance indicators to identify areas for improvement
– Providing regular updates and reports on business development activities and progress to senior management
– Keeping up-to-date with industry trends and best practices to drive business growth and profitability

Business Development Manager Job Qualifications:
– Bachelor’s degree in business administration, marketing, or related field
– Proven track record of successful business development and sales experience
– Excellent communication, negotiation, and networking skills
– Strong analytical and strategic thinking capabilities
– Experience in developing and implementing business growth plans and strategies
– Ability to work independently and as part of a team
– Proficient in Microsoft Office Suite and CRM software
– Flexibility to travel as needed for business meetings and networking events

Benefits:
– Competitive salary and commission structure
– Comprehensive benefits package
– Opportunities for career growth and advancement
– Dynamic and collaborative work environment
– Access to professional development and training programs

If you are a results-driven individual with a passion for business development and growth, we want to hear from you! Apply now to join our team as a Business Development Manager and take your career to the next level with Ceab Enterprises.

Expected salary:

Job date: Sun, 07 Jan 2024 06:42:49 GMT