Company: Visa
Location: Toronto, ON
Expected salary:
Job date: Tue, 22 Oct 2024 22:16:37 GMT
Job description: Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionJob DescriptionVisa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.The North American (NA) PxD and Digital Consulting Team within VCA provides consulting solutions and services for Visa’s clients across the payment’s ecosystem including Issuers, Merchants, Processor/Acquirers, and Fintech in US and Canada. We are in love with all things digital and push the boundaries on how we continuously reimagine our solutions for our clients.The VCA team is looking for a Senior Manager to join our Product Experience Design (PxD) and Digital consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. This role is responsible for the digital and loyalty strategy, customer experience, and customer-first views on how we would build, target, retain, attract, and promote our client’s programs and strategies. This role works together with our segment partners and Visa Marketing Services team to collaborate and solve all our client solutions.Potential engagements could include loyalty program and value prop development, digital experience assessments, customer research and measurement, and acquisition and engagement strategy. Specific responsibilities include:Proactively engage with Visa internal teams in regular strategic & planning discussionsLead consulting initiatives and contribute to closing engagements by identifying potential opportunities with merchant clients.Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core businessPartner with peers in other functional areas (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resourcesProduce insights, analysis and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segmentsManipulate and analyze large data sets (industry and Visa) to determine meanings, insights, and recommendations for clientsBuild new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice.Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Outstanding communication and story-telling skills and expertise in using PowerPoint to convey your message.
- Strong understanding of digital trends and experiences in the NA market (global a plus) and how they drive customer engagement, attraction/acquisition and desirability.
- Love of loyalty, digital experience, customer insights and why things work
- Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
- Experience with design thinking, human-centered design methodologies
- Knowledge and understanding of banking operations and or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
- Team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.
- Confident meeting and facilitation skills
Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is a global leader in payments and technology, working to connect individuals, businesses, and economies through innovative, reliable, and secure payment networks. The company is seeking a Senior Manager to join their Product Experience Design and Digital consulting team in North America. This role involves developing digital and loyalty strategies, customer experience enhancements, and collaborating with internal and external teams to drive client growth and engagement. The ideal candidate should have relevant work experience, strong communication skills, a deep understanding of digital trends, and a passion for customer insights. Visa is an equal opportunity employer.
