Company: Accenture
Location: Toronto, ON
Expected salary:
Job date: Fri, 01 Nov 2024 01:56:57 GMT
Job description: The Office Operations Hospitality Coordinator will work as a remote team member of our Greater Toronto Office Services team, and will be onsite in Cambridge, ON to provide support in a campus setting at Eclipse Automation, part of Accenture.The Office Operations Hospitality Coordinator is responsible for a wide range of services that can include floor operations, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, assists clients with guest badges and Wi-Fi access, assists others as needed, execute audit responsibilities for security and life safety functions, provide cross support to our local technology team, and provide support to high profile in-office events as needed. This role will provide customer support with individualized attention, accurate information, efficient service and timely follow-up.The Office Operations Hospitality Coordinator should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in-office events for our employees. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.This role will be located at 240 Pinebush Drive, Cambridge, ON and may also provide support for other nearby locations that all form part of the same campus of Eclipse Automation, part of Accenture.The role will collaborate with the existing onsite support team members and will report to an Accenture supervisor located in the Greater Toronto area. Most daily tasks will be completed in an independent manner according to office guidelines, in collaboration with a number of onsite groups, and under general remote supervision.Key ResponsibilitiesBusiness partner for Eclipse/Accenture customers by providing outstanding customer support, including:Support life safety efforts including badge access, audit reports, and general CCure administration for multiple locations within the Cambridge campus.Independently plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive.Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services.Understand Accenture’s collaboration/technology tools installed at the Eclipse campus and support customer utilization of these tools.Support the planning for and execution of all on-site meetings and events.Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, clients and meeting attendees alike.May serve as point of contact for managing the Workplace Solutions invoices for the office.May manage some vendor relationships, ensuring current NDA’s are on file.May prepare and analyze data reports including those around in office bookings and activities.A professional at this position level within Accenture has the following mindset:Seeks to analyze and solve problems.High level of professionalism with a good executive presence—demonstrated poise, calm under fire.Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability.Receives a limited level of instruction on daily work tasks and moderate instructions on new assignments.Understands that decisions impact own work and may impact the work of others.Works as an individual contributor as a part of a team, with a focused scope of work.Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience.Basic Qualifications:3+ years of customer service experience2-3 years Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)Have the ability to bend, lift and move up to 40lbs.Preferred Qualifications:Experience in customer/client relationship managementExperience in a corporate environment, with a large company an assetExperience in meeting and event supportExperience in AV and collaboration technology supportPost-Secondary Education – college diploma or relevant certificationProfessional Skill Requirements:Professional with a good executive presenceProactive business partner; anticipate and proactively act on internal and external clients/customers’ needsHigh level of energy and love of work and businessProven ability to work independently and as a team memberStrong communication (written and oral) and interpersonal skillsStrong organization, multi-tasking and time management skills including prioritization with ability to adapt to changing requirementsAnalytical skills in reviewing and compiling dataTechnologically savvy and easily adapts to learning new toolsCritical thinker and problem-solver; ability to work creatively and analytically in a problem-solving environmentDiscreet; Listens and articulates stakeholder interests and expectations, while providing real-time information exchangeContinuous learner / improvement mindset with a desire to build a careerDemonstrated leadership, teamwork and collaboration in professional setting; either military or civilianOther Requirements:PunctualityOccasional overtime5 Days a week in OfficeAbout AccentureAccenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.
The Office Operations Hospitality Coordinator will work remotely as part of the Greater Toronto Office Services team and provide on-site support at Eclipse Automation in Cambridge, ON. Responsibilities include floor operations, customer support, mail handling, administrative tasks, conference room preparation, security audit tasks, technology support, and event support. The coordinator will aim to provide exceptional customer service and help create a positive in-office experience for clients and employees. Key responsibilities include managing customer support, operational compliance, identifying new value-added tasks, completing various customer service activities, supporting technology tools, planning and executing events, and managing vendor relationships. Basic qualifications include 3+ years of customer service experience and technical skills, with preferred qualifications including experience in corporate environments, meeting and event support, AV and collaboration technology, and post-secondary education. The ideal candidate should have a professional demeanor, be proactive, energetic, and have strong communication, organizational, and analytical skills. Accenture is committed to inclusion and diversity and providing accommodations for persons with disabilities or religious observances. The company values creating a diverse workforce and promoting equality in the workplace.
