Affinity Underwriting Manager, Accident & Health – Chubb – Toronto, ON

Company: Chubb

Location: Toronto, ON

Expected salary:

Job date: Fri, 09 May 2025 00:08:35 GMT

Job description: Job Category: UnderwritingJob Description:Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.Key Objectives:Reporting to the VP Underwriting, A&H, the Underwriting Program Manager will be responsible for providing financial quotes for Life, Accident & Health and Travel lines of business within Affinity. This would include Credit Protection, Direct Response, Specialty Lines for affinity groups, including financial institutions, associations and distributors. This position requires an understanding of underwriting principles, strong analytical skills, the ability to manage a team of underwriters and the ability to communicate effectively with internal and external stakeholders.Major Responsibilities:

  • Evaluation of risk and financial returns across varied lines of business within the Affinity business to ensure the underwriting decisions align with Affinity’s risk tolerance and ROE/margin targets while also growing the business.
  • Oversee the development and underwriting of Direct Marketing, Affinity, Credit Card and Digital programs. Products include Travel Insurance (multiple products), Extended Warranty, Purchase Protection, Cell Phone Protection, Critical Illness, AD&D, Life.
  • Driving the successful underwriting discipline inclusive of developing and negotiating price coverage, terms and conditions for all new business and renewals while complying with underwriting authority, guidelines, and directives.
  • Accountable for overall profitability measure targets. Identify trends and recommend and implement case management actions.
  • Collaborate with sales leadership to ensure robust sales pipeline and production management with underwriting teams to ensure best practices and efficiencies utilized.
  • Oversee operational oversight of monthly production reporting, leveraging data for insights and trend management.
  • Collaborate with home office underwriting, actuarial, product development, claims and legal teams to effectively execute strategy.
  • Achievement of top and bottom-line financial plan – including new business growth and renewal retention, expense management.
  • Participate as needed in the client proposal delivery, including traveling to large finalist presentations.
  • Building strong relationships with key external producers and internal stakeholders.

Qualifications:

  • Completion of University degree and/or equivalent insurance-related education and experience.
  • 7-10 years of experience in the industry with a focus on Affinity Markets and Accident & Health insurance products.
  • Strong quantitative skills and a background in analyzing and modeling large amounts of data and performance metrics
  • Excellent communication, sales, influence, negotiation, and presentation skills.
  • Ability to effectively manage multiple priorities and deliver results within defined timelines.
  • Proven track record of successfully leading teams and driving business growth.
  • Demonstrated inclusive and visionary leadership.
  • Accomplished in delivering an effective employee engagement experience, including a keen focus on career development.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

Job Summary: Underwriting Program Manager at Chubb

Company Overview:

Chubb is a global leader in insurance, operating in 54 countries, providing a range of insurance products, including commercial and personal property, casualty, life, accident, and health insurance.

Position:

Underwriting Program Manager
Reports To: VP Underwriting, A&H

Key Responsibilities:

  • Evaluate risks and ensure underwriting aligns with business goals and financial targets.
  • Oversee the development and underwriting of various insurance products, including Travel Insurance and Extended Warranty.
  • Drive underwriting discipline, including pricing negotiations and compliance with guidelines.
  • Monitor profitability measures and implement case management strategies.
  • Collaborate with sales leadership for effective pipeline management.
  • Oversee monthly production reporting and data utilization for insights.
  • Coordinate with internal teams to execute strategies effectively.
  • Participate in client proposals and presentations as needed.
  • Build relationships with external partners and internal stakeholders.

Qualifications:

  • University degree or equivalent experience in insurance.
  • 7-10 years in the industry, focusing on Affinity Markets and Accident & Health insurance.
  • Strong analytical and quantitative skills.
  • Excellent communication, negotiation, and leadership abilities.
  • Proven track record of team leadership and driving business growth.
  • Commitment to employee engagement and career development.

Commitment to Equality:

Chubb is dedicated to providing equal employment opportunities and accommodating applicants’ needs throughout the hiring process.

AVP, Affinity Product and Platforms – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Apr 2025 07:28:49 GMT

Job description: Position Responsibilities– Business Strategy and Evolution: Strategic leadership of the Affinity H&D/LLB Product and Platforms organization, including setting the product strategy in line with the overall business strategy, and driving product/solution innovation.– Competitive Intelligence: Establish a view of the competitive market for Affinity and generate insights to assist in product development, distribution strategies, and marketing strategies.– Business Roadmap: Maintain the product and capability roadmap for the H&D/LLB business, including planning short- and long-term product deliverables in partnership with peers/stakeholders.– Leadership: Lead and develop a team of 15 Product and Delivery professionals, clearing roadblocks, and promoting employee engagement.– Delivery: Senior sponsorship of approved growth initiatives and projects, including accountability for managing scope, launch timing, and budget.– Digital Experience: Define the H&D and LLB digital experience strategy, capabilities, and delivery roadmap to drive increased sales and improved customer experience.– Distribution Effectiveness: Consult with distribution teams to influence the optimal distribution of Manulife’s products consistent with the product strategy and drive sales conversion end-to-end in the funnel from digital engagement, through advice, and fulfillment.– Marketing and Value Proposition: Collaborate with marketing on campaigns to grow our sales and brand while ensuring the value proposition and key messages for each product are conveyed across marketing vehicles.– External Relationships: Represent Manulife Affinity externally, including participating on industry committees, speaking engagements, and meeting with sponsors and advisors.– Vendor Management: Develop and maintain strong positive relationships with key third-party delivery partners or vendors to facilitate delivery of leading experiences while managing cost to Manulife.– Financial Management: Manage product budget effectively and partner with pricing to understand and manage the profitability of our product portfolio.Required Qualifications– Experience in product strategy including research, business casing, product development, execution, measurement of results, and financial analysis of the portfolio.– Experience in product, delivery, service, distribution, marketing, or process management, preferably including previous exposure to Affinity.– Experience in getting deliverables from ideation to market launch.– Excel at leading, inspiring, coaching, mentoring, and developing a cross-functional team of product and delivery specialists.– Understanding of the target market for Affinity products and the competitive marketplace to enhance Manulife’s position.Preferred Qualifications– Awareness of industry issues, emerging trends, and the opportunities/challenges these may present.– Effective delegator capable of overseeing a complex portfolio of products and projects and providing strategic direction to senior product staff.– Effective communicator both internal and external to Manulife, able to represent Manulife externally with advisors, clients, and partners.– Enthusiastically share the product and capability roadmap and vision across the organization to educate and gain support from stakeholders.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking Arrangement HybridSalary range is expected to be between $123,400.00 CAD – $229,300.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Position Summary: Business Strategy and Evolution

Responsibilities:

  • Strategic Leadership: Oversee the Affinity H&D/LLB Product and Platforms organization, aligning product strategy with overall business objectives and fostering innovation.
  • Competitive Intelligence: Analyze the competitive landscape to inform product development and marketing strategies.
  • Business Roadmap: Manage the product roadmap, coordinating with stakeholders for both short- and long-term goals.
  • Leadership: Lead a team of 15 professionals, facilitating their development and removing obstacles to enhance engagement.
  • Delivery Oversight: Sponsor growth initiatives, ensuring projects meet scope, timing, and budget requirements.
  • Digital Strategy: Define and implement a digital experience roadmap to boost sales and enhance customer satisfaction.
  • Distribution Collaboration: Work with distribution teams to maximize product strategy and sales conversion.
  • Marketing Alignment: Partner with marketing to effectively convey value propositions through campaigns.
  • External Representation: Represent Manulife Affinity at industry events and in relations with sponsors/advisors.
  • Vendor Management: Build strong partnerships with vendors for efficient and cost-effective delivery.
  • Financial Management: Oversee product budget and profitability analysis.

Required Qualifications:

  • Experience in product strategy, development, and financial analysis.
  • Background in product delivery, service, or marketing, particularly in Affinity.
  • Proven track record from ideation to market launch.
  • Strong leadership skills for a cross-functional team.
  • Knowledge of Affinity market and competitive landscape.

Preferred Qualifications:

  • Awareness of industry trends and challenges.
  • Effective delegation and strategic oversight of product portfolios.
  • Strong communication abilities for internal and external representation.
  • Commitment to sharing product vision across the organization.

About Manulife

Manulife Financial Corporation provides international financial services aimed at simplifying decisions for customers.

Workplace Diversity

Manulife prioritizes diversity and inclusion in its workforce, ensuring fair recruitment and a barrier-free employment process.

Employment Details:

  • Location: Toronto, Ontario (Hybrid work arrangement)
  • Salary Range: $123,400 – $229,300 CAD, variable by location and experience.
  • Benefits: Comprehensive health and wellness benefits, retirement plans, and generous time-off policies.

Foodservice Sales Development Intern – Affinity Group – Orlando, FL

Company: Affinity Group

Location: Orlando, FL

Expected salary:

Job date: Sat, 01 Mar 2025 08:42:42 GMT

Job description: The job involves gaining practical experience in foodservice sales and marketing, working with a specialized agency that has a wealth of knowledge and a personalized approach to boosting brand visibility. The ideal candidate for this role is someone who is imaginative and passionate about food, eager to develop their skills in sales and marketing within the foodservice industry. This role offers the opportunity to work closely with seasoned professionals, learning valuable techniques and strategies to advance in this dynamic and competitive field.

Associate Product Owner – Agile Marketing, Affinity Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Feb 2025 07:10:33 GMT

Job description: At Manulife, our Affinity Marketing Team is committed to driving growth through strategic customer retention and expansion initiatives. We are seeking a talented Associate Product Owner to support our efforts in retaining existing clients and expanding their engagement with our products and services.What role will I play?As an Associate Product Owner within the Affinity Marketing team, you will be an integral part of an agile marketing squad dedicated to producing a variety of creative assets, including digital content, video, print advertising, and written content, to support our marketing campaigns.At Affinity Markets, we deliver trusted insurance solutions to support and protect Canadians when it matters most. Through our direct-to-consumer channels – CoverMe.com and JohnHancocktravel.com, as well as partnerships with Alumni & Professional Associations, Advisors, Travel Agents, and Mortgage Brokers, we offer a range of Health & Dental, Life, Travel, and Mortgage insurance products.Your role will focus on enhancing customer retention strategies by collaborating closely with the Senior Product Owner, agile squad, delivery teams, marketing teams, and business partners. By leveraging data, customer insights, and agile principles, you’ll help accelerate growth and expand our customer base.As an Associate Product Owner, you will assist the Product Owner with:

  • Customer retention strategy: Defining, planning, and delivering products, services, and features that enhance customer retention and growth opportunities in collaboration with marketing and sales.
  • Agile delivery: Identifying, curating, and prioritizing User Stories while gathering requirements from business partners, and clearly identifying acceptance criteria, assumptions, risks, and dependencies. You will also be actively participating in sprint planning, daily standups, sprint reviews, and retrospectives.
  • Day-to-day team support: Booking and organizing meetings, coordinating inputs for the squad, facilitating meeting discussions and documentation, invoice management, peer review of creative, etc.
  • Customer Journey Mapping & Optimization: Optimizing the customer retention journey, ensuring all touchpoints are aligned and designed to nurture and support our customers. Identifying pain points in the retention funnel and implementing targeted solutions to improve retention and cross-sell results.
  • Cross-Functional Collaboration: Collaborating closely with squad and external stakeholders to ensure the successful delivery to the market.
  • Data-Driven Decisions: Conducting analysis and incorporating findings, feedback, and insights from customer and business research to improve retention strategies, including nurture, cross-sell, and up-sell opportunities.
  • Market Research & Analysis / Customer-Centric Mindset: Conducting basic market research and analysis, and user testing to understand basic customer behavior and needs.
  • Strategic & Creative Thinking: Setting up and participating in creative brainstorming sessions, and supporting the development of marketing strategies and creative assets.
  • Campaign Management & Optimization: Supporting the planning, development, maintenance, and evolution of marketing assets, and coordinating with cross-functional teams and vendors.
  • Experimentation and A/B Testing: Assisting in designing and executing basic marketing experiments.

Who are you?

  • You are passionate about customers, constantly seeking ways to listen, engage, and act to enhance their experiences and foster loyalty.
  • You think big, with a constant curiosity to discover ways to use an agile mindset to achieve business outcomes.
  • You thrive in team environments, believing that collaboration drives innovation and customer-focused solutions.
  • You take ownership with an entrepreneurial mindset, building solutions that prioritize customer retention and business growth.
  • You act with integrity, doing what is right and speaking out when necessary.
  • You promote diversity and inclusivity in the workplace, creating an environment where everyone can thrive.

Competencies for the role:

  • Strong analytical, troubleshooting, and problem-solving skills in a fast-paced environment with changing priorities.
  • Detail-oriented and strong organizational skills to ensure day-to-day operations are smooth and efficient.
  • Excellent verbal and written communication skills, able to clearly articulate business needs.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative environment.
  • Ability to influence and resolve conflict without direct authority; confidence to address issues as they arise.
  • Experience managing external vendors and resources, for print and digital executions including quoting, liaising between teams, and ongoing coordination/timeline management.

Qualifications:

  • Bachelor’s degree in Marketing, Business, or a related field
  • 2 – 5 years of relevant work experience
  • Experience working in the Financial Services and/or Life & Living Benefit Insurance industry
  • Experience with Agile, Design Thinking, User Centered Design, User Experience, and journey mapping is an asset

What we bring:

  • Ambitious goals and a commitment to transforming our industry.
  • A leadership team dedicated to your growth and success.
  • Our best, every day.
  • Learn more about us here Manulife Careers.

#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $61,350.00 CAD – $102,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife’s Affinity Marketing Team is looking for an Associate Product Owner to help with customer retention and expansion initiatives. The role involves working with various teams to enhance customer retention strategies through agile marketing practices. The ideal candidate should have strong analytical, organizational, and communication skills, as well as experience in the financial services or insurance industry. Manulife offers a competitive salary and benefits package, as well as opportunities for growth and development.

Marketing Specialist – Acquisition/Conversion, Affinity Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sat, 22 Feb 2025 02:32:13 GMT

Job description: Join our dynamic Affinity Marketing Team at Manulife, where we are dedicated to where we are dedicated to expanding our customer base and enhancing customer conversion rates. We offer innovative insurance solutions (Health & Dental, Life, Travel and Mortgage insurance in partnership with our Affinity partners, advisors, agents, and brokers) tailored to the unique needs of our clients, and we are looking for a passionate Marketing Specialist to help drive our customer acquisition and conversion efforts.Key Responsibilities:

  • Develop and execute targeted marketing campaigns to attract new customers and convert leads into policyholders.
  • Analyze market trends and customer data to identify opportunities for growth and optimize marketing strategies.
  • Collaborate with the creative team to develop compelling content and marketing materials.
  • Monitor and report on campaign performance, providing insights and recommendations for improvement.
  • Implement A/B testing to refine and enhance marketing tactics.
  • Assist in the management of digital marketing channels, including email, social media, paid advertising, print, and direct mail.
  • Work closely with the sales team to ensure alignment and support in lead generation and conversion efforts.
  • Conduct competitive analysis to benchmark performance and identify areas for improvement.
  • Support the development and maintenance of the marketing calendar to ensure timely execution of campaigns.
  • Participate in brainstorming sessions to generate new ideas for customer acquisition and conversion.

Qualifications:

  • Bachelor’s degree in Marketing, Business, or a related field.
  • 2+ years of experience in marketing, with a focus on acquisition and conversion.
  • Strong analytical skills and proficiency in data analysis tools.
  • Excellent written and verbal communication skills.
  • Experience with digital marketing platforms and tools (e.g., Adobe Analytics, CRM systems).
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • Knowledge of print and direct mail marketing strategies.
  • French language skills are an asset.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional development and growth.
  • Collaborative and supportive team environment.

#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $61,350.00 CAD – $102,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife’s Affinity Marketing Team is seeking a Marketing Specialist to help expand the customer base and enhance conversion rates through targeted campaigns and data analysis. The ideal candidate will have a degree in Marketing or Business, 2+ years of marketing experience with a focus on acquisition and conversion, and proficiency in digital marketing platforms. Benefits include a competitive salary, health insurance, professional development opportunities, and a collaborative team environment. Manulife is committed to diversity and equal access to employment, offering accommodations as needed. The salary range for the position varies based on location and market conditions.

Manulife – Disability Claims Adjudicator, Affinity Markets – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Thu, 19 Dec 2024 01:45:37 GMT

Job description: Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.To be successful in our claims department you must have a passion for making a difference in our customers lives! You will be a dynamic, positive, customer service focused and creative individual in your work. You will also need to have an aptitude and demonstrated ability to think outside of the box to provide solutions and identify opportunities to improve our processes and customer experience. You are a change-maker, innovative, resourceful and thrive on pushing our company forward with fresh ideas. You are hungry for success and we foster a working environment where you can grow your skills and achieve your goals.We are currently seeking a Disability Claims Adjudicator for a client base across Canada. The successful candidate must be able/willing to work in a team environment and be motivated to maintain exemplary customer service to our clients.Responsibilities:Establish and maintain superior customer service to plan sponsors, policyholders, agents, marketing centersManage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefitsMake decisions on claim benefit eligibility determination and communication decisions to stakeholdersDocument the claim file to ensure an accurate record of events that transpire in the claim handlingObtain proper file information and review with policy provisions to verify eligibilityAccurately maintain claim records on system to ensure accuracy of reserve calculationsJob Requirements (Education, Experience, Knowledge, Skills and Proficiencies):University degree in any discipline or equivalent work experience.2-3+ years’ experience in adjudicating claims, preferably disability and critical illness.Customer service oriented individual with negotiating skills is essential.Excellent interpersonal skills with good oral and written communication skills in English for use in dealing with internal and external customers, claimants, brokers, physicians, employees, hospitals, investigators and lawyers.Must have a good working knowledge of medical conditions and terminology, as well as experience in the interpretation and application of financial documentation and fair claims practices.Ability to respond constructively and decisively in high pressure or emotional situations and to respond positively to change.Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code is an asset.Good working knowledge of the underwriting process.Ability to thrive in a high energy culture.Good analytical skills to evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.Proven ability to make decisions and handle pressure.Ability to communicate in French is an asset.You share your humanity – you like being part of a collaborative team and are open to diverse perspectives…and of course, you like to have some fun at work.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location CAN, Ontario – Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between $56,400.00 CAD – $94,000.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.