Senior Social Media Strategist – Orlando Airports – Orlando, FL

Company: Orlando Airports

Location: Orlando, FL

Expected salary: $77181.56 per year

Job date: Sat, 12 Jul 2025 01:40:52 GMT

Job description:

Job Title: Marketing and Communications Specialist

Job Description:

We are seeking a dynamic and results-driven Marketing and Communications Specialist to join our team. The ideal candidate will possess a Bachelor’s degree in a related field and have a minimum of four (4) years’ experience in marketing and communications. This role is essential in developing and executing effective marketing strategies that enhance our brand visibility and engage our target audience.

Key Responsibilities:

  • Develop and implement comprehensive marketing campaigns across various channels, including social media, email, and digital advertising.
  • Collaborate with cross-functional teams to create compelling content that aligns with our brand message and resonates with our audience.
  • Analyze market trends and consumer insights to identify opportunities for growth and improvement.
  • Manage public relations efforts, including crafting press releases and maintaining relationships with media outlets.
  • Monitor and evaluate the effectiveness of marketing initiatives, providing regular reports and recommendations for enhancement.
  • Organize and coordinate events, webinars, and promotional activities that align with our marketing goals.
  • Assist in the management of the marketing budget to ensure optimal allocation of resources.

Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • A minimum of four (4) years of proven experience in marketing and communications, demonstrating successful campaign management and results.
  • Strong written and verbal communication skills with exceptional attention to detail.
  • Proficiency in digital marketing tools and analytics platforms.
  • Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
  • Creative thinker with a passion for innovative marketing strategies.

Join us in shaping the future of our organization through impactful marketing and communication initiatives! If you are a strategic thinker with a passion for engaging audiences, we would love to hear from you.

Chief Customer Experience Officer – Orlando Airports – Orlando, FL

Company: Orlando Airports

Location: Orlando, FL

Expected salary:

Job date: Sun, 15 Jun 2025 07:26:59 GMT

Job description:

Job Title: Customer Experience Specialist

Job Description:

Are you passionate about creating exceptional customer experiences? We’re seeking a motivated Customer Experience Specialist to join our dynamic team. In this role, you will promote empathy, responsiveness, and a culture of continuous improvement throughout our organization.

Key Responsibilities:

  • Collaborate with cross-functional teams, including Marketing, Product Development, and Customer Support, to understand customer needs and enhance service offerings.
  • Act as the voice of the customer, providing insights and feedback to drive improvements in products and services.
  • Develop and implement strategies that foster a customer-centric mindset across the organization.
  • Conduct regular assessments of customer interactions to identify areas for enhancement.
  • Facilitate workshops and training sessions to promote empathetic communication and proactive problem-solving among team members.
  • Monitor and analyze customer feedback and satisfaction metrics to inform decision-making and elevate service quality.

Qualifications:

  • Proven experience in customer service or experience-related roles.
  • Strong interpersonal skills with a focus on empathy and active listening.
  • Excellent communication skills, both verbal and written.
  • Ability to work collaboratively in cross-functional teams.
  • A commitment to continuous improvement and innovative thinking.
  • Familiarity with customer feedback tools and data analysis is a plus.

Join us in our mission to put our customers first and create a culture of excellence. Your contributions will help shape our approach to customer engagement and drive our commitment to continuous improvement.

Apply today and be part of an organization that values empathy and responsiveness!

Airport 101-Rotational Program (Intern) – Orlando Airports – Orlando, FL

Company: Orlando Airports

Location: Orlando, FL

Expected salary: $16 per hour

Job date: Sat, 24 May 2025 03:02:38 GMT

Job description:

Job Title: Airport Operations Intern

Job Description:

Join our dynamic team as an Airport Operations Intern, where you’ll gain invaluable hands-on experience and mentorship across various key departments of airport operations. This internship is designed for individuals looking to deepen their understanding of the aviation industry, with a specific focus on Airport Operations and Marketing.

Key Responsibilities:

  • Shadow and assist professionals in Airport Operations to learn about daily airport functions, safety protocols, and customer service excellence.
  • Collaborate with the Marketing team to support promotional initiatives and passenger engagement strategies.
  • Participate in meetings and workshops that enhance your understanding of airport management and operations.
  • Conduct research and analysis related to airport marketing and environmental science practices.
  • Contribute to team projects and presentations that focus on enhancing operational efficiencies and marketing outreach.

Qualifications:

  • Pursuing a degree in Aviation Management, Business Administration, Marketing & Communications, Environmental Science, or a related field.
  • Strong curiosity and passion for the aviation industry.
  • Excellent communication and teamwork skills.
  • Ability to adapt to a fast-paced environment and manage multiple tasks.

What We Offer:

  • Mentorship from experienced professionals within the aviation sector.
  • Opportunities to network with industry leaders and gain insights into best practices.
  • A collaborative and supportive learning environment that fosters personal and professional growth.

Embark on your journey in the aviation industry with us and discover the multifaceted world of airport operations and marketing!

Canadian North – Regional Manager, Airports East – Ottawa, ON

Company: Canadian North

Location: Ottawa, ON

Expected salary:

Job date: Fri, 21 Mar 2025 05:34:14 GMT

Job description: Description :The Regional Manager, Airports East plays a critical role in ensuring the smooth and efficient operation of airport services, including above-the-wing (ATW) and below-the-wing (BTW) activities, and cargo operations at Hamlet stations. This position is responsible for overseeing airport services across multiple stations while ensuring adherence to procedures and regulatory requirements. Key responsibilities include managing, leading, and mentoring the management team while ensuring accountability for delivery of passenger processing, baggage handling, and cargo operations at designated locations. The role often requires travel to remote stations within the network to provide guidance and support to local leadership and teams. The position demands strong strategic planning to address operational challenges and drive continuous improvement. Additionally, the Regional Manager will lead investigations and manage corrective and preventive actions.Reporting to: Vice President, Cargo & Airport Services*Non-BargainingDuties and ResponsibilitiesMust be able to perform, but not be limited to, the following duties and responsibilities:

  • Oversee and continuously improve the airport customer experience, including check-in, passenger processing, customer service, aircraft servicing, and ground handling.
  • Ensure compliance with both ATW and BTW processes and procedures, prioritizing safety and regulatory requirements.
  • Provide on-site support at various stations to support improvement projects, address delays, staffing issues and other operational issues.
  • Conduct regular assessments of airport services, compliance with regulations, baggage operations, and financial metrics to ensure operational efficiency and effectiveness.
  • Actively participate as a member of the Emergency Response team.
  • Oversee safety management and quality assurance initiatives while driving continuous improvement in the operation.
  • Lead and direct the airport operations management team, fostering an environment of safety, efficiency, and exceptional customer service through clear performance goals.
  • Ensure adherence to domestic and international regulations, as well as Company and customer requirements.
  • Oversee third-party handling services, including contract negotiations and performance evaluations to optimize service delivery.
  • Develop key performance indicators (KPIs) for all areas of airport operations including customer satisfaction, on-time performance, safety and cost control
  • Partner with the Training & Standards team to develop and implement airport Standard Operating Procedures (SOPs) and ensure timely training for front-line employees
  • Support departmental labor relations, including contract negotiations, discipline, and grievance processes.
  • Provide valuable insights for performance analysis and strategic planning from an airport operations perspective.
  • Develop and manage airport operations budgets with a focus on cost control and reduction with Managers to ensure profitability and identify opportunities for cost optimization.
  • Conduct risk assessments and investigations in response to Hazardous Occurrence Incident Reports (HOIRs), ensuring the development and implementation of effective, corrective, and preventative action plans to address operational issues.
  • Conduct quality control audits to guarantee that procedures are followed, and customer expectations are consistently met.
  • Set clear goals for front-line managers, monitor their performance, and ensure accountability and development opportunities.
  • Promote the professional growth and training of team members to enhance operational capabilities.
  • Perform other related tasks as required.

Skills and QualificationsInclude, but not limited to, the following minimum skills and qualifications:

  • Eight (8) years of previous experience in airline operations with a minimum of four (4) years in a direct leadership position.
  • Strong knowledge of aviation regulations, security and safety standards, and airport operating procedures.
  • Must possess a valid Driver’s License.
  • IATA diploma in Aviation Security an asset.
  • Proficient in Windows, Word and Excel.
  • Superior Sabre skills an asset.
  • Exceptional customer service skills.
  • Ability to manage multiple priorities and deadlines.
  • Proven ability to manage budgets, resources, and projects effectively in a dynamic and fast-paced environment.
  • Experience managing a unionized workforce.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
  • Excellent leadership skills with the ability to coach, mentor, and motivate.
  • Possesses a solid understanding of the business and customer environment.
  • Experience with developing and implementing procedures.
  • Must be willing to travel extensively.
  • Ability to communicate in Inuktitut a definite asset.
  • Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: March 29th, 2025.

Airline Relations Administrator – Orlando Airports – Orlando, FL

Company: Orlando Airports

Location: Orlando, FL

Expected salary: $68016 per year

Job date: Wed, 26 Feb 2025 08:49:34 GMT

Job description: The primary responsibilities of this role include collecting and analyzing operational data related to airline and airport activities, maintenance schedules, and marketing initiatives. The position requires the ability to interpret data and prepare reports to support the department’s strategic goals and initiatives. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to work collaboratively with various departments to ensure the efficient and effective operation of the organization.

Manager, Business Development – Orlando Airports – Orlando, FL

Company: Orlando Airports

Location: Orlando, FL

Expected salary:

Job date: Fri, 15 Nov 2024 01:08:43 GMT

Job description: The real estate marketing strategist will be responsible for developing and executing strategic marketing plans for various real estate properties. They will identify new business opportunities and work closely with airport development projects to drive property sales and increase brand awareness. This role requires a bachelor’s degree in business, marketing, aviation management, or a related field, as well as at least five years of experience in marketing and airport development. The ideal candidate will have a strong understanding of the real estate market and excellent communication skills to effectively promote and sell properties.