Senior Consultant, Microsoft Dynamics 365 Customer Engagement Apps (CRM) – EY – Toronto, ON

Company: EY

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 23:44:53 GMT

Job description: At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.EY Canada is seeking an experienced Senior Consultant to join our growing Microsoft Dynamics 365 Customer Engagement team. Our Microsoft solutions group extends from advisory and planning, design and architecture, implementation, training, business adoption. With our extensive network of industry experts working across four service lines, EY is uniquely positioned as a leader in helping our clients capitalize on increasing customer and data-centric digital transformation strategies.The Role & ResponsibilitiesEY is looking for a Senior Consultant – Microsoft Dynamics 365 Customer Engagement Apps, to work in our Vancouver office. This experienced consulting position will cover all phases of an CRM solution life cycle from initial planning and design through implementation and user adoption. Responsibilities of this position include the following:Client Engagement and Requirements Gathering:

  • Lead client meetings to understand their business processes and requirements.
  • Facilitate workshops and discussions to gather both business and technical requirements.
  • Analyze client needs to propose customized solutions using Microsoft Dynamics 365 modules (Sales, Marketing, Customer Service, Field Service, and Project Operations).

Solution Design:

  • Develop and present solution concepts that align with the client’s unique use cases and objectives.
  • Collaborate with sector-specific domain experts to ensure solutions meet industry-specific needs.
  • Provide expert advice on the capabilities and limitations of Microsoft Dynamics 365 to inform client decision-making.
  • Design comprehensive solutions that integrate seamlessly with client’s existing systems and workflows.

Solution Design and Configuration:

  • Configure Microsoft Dynamics 365 applications to meet the specific requirements of the project.
  • Work closely with technical specialists to ensure technical feasibility and optimal performance of the solution.
  • Coordinate with developers and technical specialists for advanced customizations and integrations.
  • Ensure technical solutions align with the business objectives and requirements gathered.
  • Assist in resolving technical challenges and streamline the implementation process.

Project Management Support:

  • Collaborate with project managers to ensure timely delivery of milestones.
  • Assist in project planning, resource allocation, and risk management.
  • Provide regular updates to stakeholders on project progress and challenges.

Quality Assurance and Testing:

  • Oversee the testing of configured solutions to ensure they meet client requirements.
  • Lead the development of test scenarios and coordinate user acceptance testing.
  • Address any issues or feedback during the testing phase promptly.

Training and User Support:

  • Develop and deliver training materials and sessions for end-users.
  • Provide support during the initial deployment phase to ensure smooth transition and adoption.
  • Offer post-deployment support and guidance to maximize the use of the Dynamics 365 platform.

Deployment and Rollout:

  • Oversee the deployment of the solution in the client’s environment.
  • Ensure a smooth transition from the old system to the new Dynamics 365 solution.
  • Provide support during the initial stages post-deployment to address any immediate concerns.

Continuous Improvement and Updates:

  • Stay updated with the latest developments in Microsoft Dynamics 365.
  • Recommend and implement updates and improvements to clients’ solutions as needed.
  • Ensure solutions remain effective and efficient in meeting clients’ evolving needs.

Cross-Functional Collaboration:

  • Work closely with solution architects, other consultants, and domain experts to ensure a holistic approach to solution development.
  • Facilitate communication between technical and non-technical stakeholders.
  • Contribute to the overall success of the team by sharing knowledge and best practices.

Required Experience and Skills:Experience in Consulting and Project Delivery:

  • Minimum of 2-3 years of experience in consulting environments, demonstrating the ability to manage deadlines effectively.
  • Proven track record in configuring and delivering Microsoft Dynamics 365 Customer Engagement and Power Platform solutions.
  • Experience in leading and participating in requirements workshops, interviews, and training sessions.

Microsoft Certifications:

  • Relevant and up-to-date Microsoft certifications in Dynamics 365 and related technologies.
  • Continuous learning attitude to stay updated with the latest Microsoft technologies and certifications.

Language and Communication Skills:

  • Proficiency in English, both in spoken communication and technical writing.
  • Superb written and verbal communication skills, essential for client interactions and documentation.
  • Comfortable with collaboration, open communication, and proactive engagement with cross-functional teams and customers.

Analytical Skills:

  • Strong capability in analyzing and understanding complex business problems.
  • Ability to model data and processes effectively, using tools like Visio or similar modeling applications.

Technical Proficiency:

  • Experience with Azure DevOps, demonstrating skills in managing development and deployment processes.
  • Familiarity with software implementation and development methodologies, including Agile, Scrum, or Waterfall.
  • Proficiency in configuring Microsoft Dynamics 365 and Power Platform to meet specific business requirements.

Documentation Skills:

  • Ability to document functional and user requirements clearly and comprehensively.
  • Experience in creating detailed project documentation, user guides, and training materials.

Collaboration and Teamwork:

  • Strong team player with experience in working collaboratively with technical teams, including developers, solution architects, and project managers.
  • Ability to work effectively in a cross-functional environment, bridging the gap between technical and non-technical stakeholders.

Client-Facing Skills:

  • Experience in managing client expectations and building strong client relationships.
  • Ability to present complex technical information in a clear and understandable manner to clients.

Additional Desirable Skills:

  • Knowledge of integrating Dynamics 365 with other business systems and applications.
  • Understanding of broader Microsoft ecosystem, including Office 365 and Azure services

What we offerAt EY, our Total Rewards package supports our commitment to creating a leading people culture – built on high-performance teaming – where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It’s one of the many reasons we repeatedly win awards for being a great place to work.We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues in the industry
  • Learning opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EYDiversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY offers a unique career-building opportunity with a global scale, inclusive culture, and technology to help employees become their best selves. The company focuses on building a better working world through quality services and outstanding leadership. They are currently seeking a Senior Consultant for their Microsoft Dynamics 365 team in Canada, with responsibilities including client engagement, solution design, configuration, project management, testing, training, deployment, and continuous improvement. The ideal candidate should have experience in consulting, Microsoft certifications, strong communication skills, analytical abilities, technical proficiency, documentation skills, collaboration skills, and client-facing experience. EY provides a competitive compensation package, comprehensive benefits, learning opportunities, flexibility, and a commitment to diversity and inclusion.

TVO – Product Manager – Mobile Apps – Toronto, ON

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Company: TVO

Location: Toronto, ON

Job description: Description :Position Title: Product Manager – Mobile AppsDivision: Digital and InnovationReports To: Director, Product DevelopmentLocation: Toronto, Yonge & Eglinton (Hybrid Work, 3 days in office)TVO Media Education Group (TVO.me) is a social impact organization at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we are on a journey to build a more informed, knowledgeable, and educated Ontario. We are unapologetic about our purpose — everything we do is about inspiring learning that changes lives and enriches communities. That is our why.A Culture of Inclusion and BelongingAt TVO we welcome the unique contributions that you can bring. We foster an environment where everyone is heard, feels valued and has an equal opportunity to reach their full potential. We are committed to learning, and we learn better together with a diverse team of employees that are respected, valued, and encouraged to bring their authentic selves to work every day. With this goal in mind, at TVO we celebrate individual differences, knowledge, self-expression, and talent. At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content.We encourage applications from those belonging to underrepresented groups as well as all other qualified candidates.Who We AreAs part of an ambitious new strategic vision, TVO.me is transforming itself and the digital learning and media landscapes. We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change. We understand and celebrate that we are better together.We are proud to be named a Greater Toronto Top Employer of 2023, recognized for our work-life balance, mental health supports, company culture and flexibility. This is a testament to the impactful work we do for Ontarians everyday. It is also a reflection of how quickly we have responded to employee feedback about how, when and where they want to workThe opportunityAre you interested in human behaviour? Do you take pride in creating simple steps to solve complex issues? Are you often asking the why behind apps and websites? Are you puzzled by digital experiences and strategies? If that’s you, we should talk!TVO is committed to an innovation-led future. We develop products and platforms meant to elevate the Ed Tech industry. In our product culture, the Product Manager is a catalyst for organizational transformation. The successful candidate will champion the needs of Ontarian students, teachers, and the broader public. They will be driven by the ambition of taking the work of our Ontario’s creators to the world.TVO’s Product Managers are challenge-driven individuals, technology translators and promoters of inclusive collaboration. They are adaptable and committed to creating relationships that foster transparency. They achieve results through continuous discovery and base their decisions on data and digital behaviours.As a Product Manager you will…

  • Steer a cross-functional team in building digital experiences for educators, students, and content creators with a focus on mobile experiences and accessibility.
  • Act as a bridge between stakeholders, technology, UX design and content. The Product Manager knows how to navigate different lingos and jargons (and they don’t think twice before asking for clarification).
  • Analyze behavioral data within your product to drive strategy & roadmaps.
  • Build a culture of product enthusiasts while providing the vision and direction to an agile team.

You are passionate about…

  • Learning – you are always reading, watching, listening, sharing new ways to address real issues. Learning is a value and a commitment when you’re at work.
  • Relationship Building – you are a communicator, able to influence, gain buy-in and provide counsel to key stakeholders.
  • Innovation – ideas energize you. Maybe Post-its are not your favourite facilitation tool anymore but that doesn’t stop you from spending as much time as needed to create visuals to convey the concepts related to your proposed solutions.
  • Collaboration – you know the importance of teamwork and are used to working with high performing groups in an agile framework.
  • Curiosity – you are curious by nature, able to think critically and strategically to troubleshoot and solve complex problems.

What you will bring to TVO

  • Track record of driving initiatives to successful outcomes without compromising accessibility and users’ needs.
  • Deep understanding of the mobile ecosystem including mobile platforms, app development, mobile analytics, and industry best practices.
  • Familiarity with API’s and mobile development frameworks.
  • Experience in agile product management methodologies such as Scrum or Kanban
  • Results driven with a track record of successfully launching mobile products that drive user engagement and retention.
  • Strategic thinker who can align the product initiatives with overall company strategy.
  • Passionate about mobile technologies and the capabilities of mobile applications.
  • A deep-rooted interest in building user-friendly and technologically solid mobile applications.
  • 3+ years’ experience as a Product Manager or equivalent experience in Ed Tech, Advertising, Broadcasting, and similar industries.

How you will make an impact

  • Effectively partner with counterparts in Design, Development, and Product Delivery in the creation of product and management plans that inspire and challenges the entire product team sprint-by-sprint.
  • Collaborate with cross-functional teams to connect the vision to the goals of complex and critical projects.
  • Work with key stakeholders to make frequent and dynamic prioritization decisions, drive alignment through clear and transparent communication.
  • Define the product roadmap based on the needs of our students, teachers, and creators.
  • Connect with other product teams and department as needed to ensure full transparency and no surprises, keeping product stakeholders up to date with the latest on product improvements and plans.
  • Perform (internal or external) research in partnership with the UX Design team.
  • Act as the key product evangelist by constantly sharing how the product you build solves real world problems while conveying its vision for the future.
  • Support the development of go-to-market strategies and collaborate with our communication and marketing partners in the creation of launch plans.

TVO.me & YOUWe are a learning organization. It is at the core of everything we do, and each individual at TVO.me invests deeply in our own learning while elevating each other’s knowledge. Whether through peer-to-peer learning, workshops or lunch and learns, who make up a team transforming the digital learning and media landscapes. (benefits, hybrid work, vacation pay)At TVO.me, we roll up our sleeves every day, adapting to change, and working cross functionally with great teams and experts in their respective fields. Collaboration is the fuel of our organization and what enables our progress.We would be thrilled to have you join us. We’re a tight-knit community – whether you are a rookie or a seasoned veteran, you will get to meet, work with, and be supported by diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!Come build with us.TVO Media Education Group is funded primarily by the Province of Ontario, and is a registered charity supported by thousands of sponsors and donors. Find and follow us on: YouTube (@TVO), Twitter (@TVO), Facebook (@TVO), and Instagram (@WeAreTVO).We invite you to submit your application by June 11, 2024, at 5:00 p.m. Not sure you have everything we’re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.To learn more about us and our culture, please visit us at https://tvo.me/work-with-us/ .Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.
TVO Media Education Group is seeking a Product Manager for Mobile Apps to join their team in Toronto. The organization is focused on digital learning, journalism, and storytelling, and values diversity and inclusion. The ideal candidate will have experience in product management, a deep understanding of the mobile ecosystem, and a passion for innovation. Responsibilities include leading a team to create digital experiences, analyzing data to drive strategy, and collaborating with stakeholders. The successful candidate will have a track record of successful product launches and aligning product initiatives with company strategy. They will also play a key role in creating go-to-market strategies and collaborating with marketing partners. The company offers a supportive and collaborative work environment with opportunities for learning and growth.
Job Description

We are currently seeking a skilled and experienced Senior Data Analyst to join our team. As a Senior Data Analyst, you will be responsible for interpreting data, analyzing results, and providing insights to help improve our business operations.

Key Responsibilities:
– Collect and analyze large data sets to identify trends, patterns, and anomalies
– Develop and maintain data models and databases to support business decision-making
– Generate reports and visualizations to communicate results effectively to stakeholders
– Collaborate with cross-functional teams to develop strategies for data-driven initiatives
– Provide recommendations for process improvements based on data analysis

Qualifications:
– Bachelor’s degree in Statistics, Mathematics, Computer Science, or related field
– 5+ years of experience in data analysis or related field
– Proficiency in SQL, Python, R, or other statistical programming languages
– Strong analytical and problem-solving skills
– Excellent communication and presentation skills

If you have a passion for data analysis and are looking to make a meaningful impact in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity.

Expected salary:

Job date: Wed, 05 Jun 2024 02:29:59 GMT

Therefore – Digital Project Manager (Web / Apps) – Toronto, ON

Company: Therefore

Location: Toronto, ON

Job description: Are you passionate about leading a highly-skilled multifunctional team in delivering smart and beautiful web and app experiences? Do you thrive in a dynamic and innovative work environment?Therefore Interactive is a leading digital agency based out of Toronto, Canada. As a Project Manager at Therefore you’ll be interacting with senior management and operational teams alike in analyzing business requirements, planning, documenting a project plan and executing the plan with your team towards success.Using your keen sense of how technology is applied towards meeting business goals and delivering delightful user experiences you will lead our clients through complex digital transformations, revitalization projects, and net new digital initiatives.If this sounds like a great fit to your skills and experience, and you share our passion for this work, we encourage you to apply!RequirementsRESPONSIBILITIESCommunication:

  • Lead client communications and collaborate with delivery leads.
  • Maintain consistent and high-quality project communication with all project stakeholders.
  • Facilitate consistent customer-focused delivery coordinating with delivery leads, client services, and executive sponsor.

Project governance:

  • Identify and establish project success metrics, constraints, accountability structures, and communication workflows.
  • Implement a project management methodology that best aligns to project type, client expectations and Therefore established standards.
  • Govern the project estimation process and the development of project deliverables.
  • Establish processes and methods to manage scope with clients throughout the project lifecycle.
  • Implement processes to facilitate and maintain shared knowledge of critical project metrics throughout the project lifecycle.

Management:

  • Collaborate with product owners, product designers and technical solution architects to establish strategic solutions that balance user goals, technical feasibility, and business objectives.
  • Establish, maintain and coordinate integrated project plans to help our clients achieve their strategic objectives and meet project success metrics.
  • Manage project risk through standardized risk management practices.
  • Provide accurate time and resourcing forecasting for current and upcoming engagements.
  • Ensure team is meeting established timeline and goals.
  • Systematically track project tasks and risks.

Reporting & documentation:

  • Establish standard reports for project teams and clients.
  • Provide an infrastructure of constant health performance monitoring (related to project success criteria).
  • Ensure repeatable processes are in place and documented.

Outside of any specific project:

  • Uphold and assist in evolving project management best practices across the organization.
  • Maintain a strong working knowledge of trends within our industry which will enable you to provide other team members with high level insights, valuable strategies and perspectives that improve our processes, quality, and bring additional business value to clients.
  • Work with our business development team throughout the sales process to help define and scope the engagements, as well as identify further business opportunities with our clients.

QUALIFICATIONS

  • Bachelor’s degree with 5+ years Project Management experience in digital web/marketing/analytics.
  • Certification in on of DSDM, PMI-ACP, DASM, DASSM, DAC, or DAVSC, or equivalent
  • Demonstrable experience in managing the delivery of large-scale and/or complex e-commerce solutions, CMS websites or web applications for clients.
  • Strong proficiency with Jira + Confluence.
  • Self-motivated and ability to work independently, or in collaboration with other team members.

BenefitsAbout ThereforeTherefore was founded in 2005 and quickly we had the opportunity to work with influential people and brands, helping us get a great start. From day one we’ve been obsessed with delivering high-quality web solutions for clients and their customers. Today we are a team of 25 highly experienced and talented people working with some of the best known brands and organizations across the nation. We are known for long-term relationships, large-scale delivery, quality, and service consistency.What We DoEmbracing modern web technology, human-centric design, data-informed decision making, and in close collaboration with our client partners we deliver large-scale CMS websites, composable e-commerce solutions, and modern web applications. Simply put, our mission is to advance how organizations communicate, interact, and transact online.Perks & Benefits

  • Work with high-profile Clients
  • Top of the line hardware and software tools
  • Career planning, paid training and mentorship program
  • Mental health and personal days allowance
  • Attractive benefits package
  • Flexible working hours
  • Competitive compensation
  • Health – We provide a full featured health plan.

Therefore welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Therefore Interactive is a digital agency based in Toronto, Canada looking for a Project Manager to lead a multifunctional team in delivering web and app experiences. The role involves communication, project governance, management, reporting, and documentation. The ideal candidate should have a Bachelor’s degree, 5+ years of Project Management experience in digital web/marketing/analytics, certification in project management, and proficiency with Jira + Confluence. Benefits include working with high-profile clients, top-notch tools, career planning, mental health days, attractive benefits package, flexible hours, and competitive compensation. Therefore encourages applications from people with disabilities.
Job Description

We have a fantastic opportunity for a motivated and collaborative individual to join our team as a Sales Manager. In this role, you will be responsible for driving sales growth by developing and implementing effective sales strategies, building and maintaining client relationships, and providing exceptional customer service.

Key responsibilities:
– Develop and execute strategic sales plans to achieve company targets
– Identify new business opportunities and cultivate relationships with potential clients
– Manage a team of sales representatives to ensure target achievement
– Analyze market trends and competitor activity to inform sales strategies
– Collaborate with marketing and product development teams to support sales efforts
– Provide regular sales reports and forecasts to executive team

Qualifications:
– Bachelor’s degree in business, marketing, or related field
– Proven track record of sales success in a similar role
– Strong leadership and team management skills
– Excellent communication and negotiation abilities
– Ability to work effectively in a fast-paced, dynamic environment

If you are a results-driven individual with a passion for sales and a proven ability to lead and motivate a team, we want to hear from you. Apply now to join our team and make an impact!

Expected salary:

Job date: Mon, 29 Apr 2024 22:39:48 GMT

Sonova – Product Manager, Apps – Kitchener, ON

Company: Sonova

Location: Kitchener, ON

Job description: position: Product Manager Apps. Overview: As a Product Manager you will be responsible for helping drive a competitive… and project plans and provide product design input into and throughout the NPD process. Ensure regulatory compliance of the…
The position is for a Product Manager for Apps. The role involves driving competitiveness, creating project plans, providing product design input, and ensuring regulatory compliance throughout the New Product Development (NPD) process.
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Expected salary:

Job date: Sat, 20 Jan 2024 02:06:39 GMT

Product Owner, Mobile Apps

Job title: Product Owner, Mobile Apps

Company: Rogers Communications

Job description: , a dynamic Canadian media and telecommunications company. Innovation is our legacy and building a brilliant digital future… into everything we do, including the selection of a candidate. We are looking for a Product Owner, Mobile Apps on the Digital Customer Experience…

Expected salary:

Location: Toronto, ON

Job date: Thu, 24 Nov 2022 23:39:25 GMT

Apply for the job now!

Product Owner, Mobile Apps

Job title: Product Owner, Mobile Apps

Company: Rogers Communications

Job description: , a dynamic Canadian media and telecommunications company. Innovation is our legacy and building a brilliant digital future… into everything we do, including the selection of a candidate. We are looking for a Product Owner, Mobile Apps on the Digital Customer Experience…

Expected salary:

Location: Toronto, ON

Job date: Thu, 24 Nov 2022 23:42:30 GMT

Apply for the job now!

UI Engineer, Apple Media Products, Apps – Vancouver, BC


Company: Apple

Location: Vancouver, BC

Job description: teams including design, operations, QA, editorial, marketing, business and software engineering to build tools that meet…, high-impact role that will expose you to all the systems Apple uses to process digital content for delivery to well over…

Expected salary:

Job date: Thu, 21 Oct 2021 00:07:24 GMT

Apply for the job now!