Lead Analyst, Audience Research (English Services) (Telework/Hybrid) – CBC/Radio-Canada – Toronto, ON

Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Wed, 21 May 2025 02:14:01 GMT

Job description: Position Title: Lead Analyst, Audience Research (English Services) (Telework/Hybrid)Status of Employment: PermanentPosition Language Requirement: EnglishLanguage Skills: English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-06-02 11:59 PMThis is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.Your roleThe Lead Analyst will oversee a variety of analyses of qualitative and quantitative research in order to support audience growth for CBC English Services Entertainment, Factual and Sports as well as leveraging these findings for monetization for our Media Solutions team. The successful candidate will lead and support a team of research analysts assigned to these tasks.The role requires proficiency in both linear television and digital audience measurement, as well as extensive experience with reporting on key performance metrics while providing actionable and strategic insights.The Lead Analyst will evaluate the research needs of stakeholders and recommend appropriate research approaches and tools to be used and to assess what information they need to make decisions on such matters as competitive landscape assessments, audience target setting, programming affinity to sales targets (terrestrial and digital platforms as required), revenue generation strategies, advertising expenditure data, content acquisition, content performance, scheduling strategies, promotional campaigns, marketing plans and other strategic planning as required.The Lead Analyst will work with Senior Analysts and Analysts to direct and delegate responsibilities. This includes reporting for Media Solutions and EFS departments with a wide breadth of regular reports as well as ad hoc requests on daily, weekly, monthly and annual timelines.We are looking for a candidate with the following media research technical skills:

  • Advanced analytics with NLogic software (Instar TV) and Numeris metrics.
  • Understanding of VAM data and experience analysing cross-platform data.
  • Understanding of digital metrics to track performance and highlight opportunities for user growth for content and revenue.
  • Experience using Comscore to measure online competitive performance.
  • Understanding of podcast analytics (Triton) for the purposes of reporting of content performance.
  • Understanding of Consumer Panel Data (Vividata) in the context of a media sales environment.
  • Understanding of utilizing Advertising Expenditure (Vivvix and CBC internal) data sets.
  • Demonstrated experience in mining multi-platform data and providing insights in order to build stories that are relevant to stakeholders’ strategies.
  • Demonstrated knowledge of the media environment and thorough understanding of the technical aspects of audience measurement.
  • Excellent comprehension of CBC Entertainment, Factual and Sports programming and related strategy and objectives.
  • Demonstrated knowledge of data visualization and dashboard creation (Google Looker, Power BI).
  • Advanced Google Suite (Sheets, Slides, Docs) as well as Microsoft Excel and PowerPoint skills.

We are looking for a candidate with the following media research skills:

  • In-depth knowledge and industry experience of current qualitative and quantitative social science research methodologies, especially as they apply to media research.
  • Demonstrated knowledge of the media environment and thorough understanding of the technical aspects of audience measurement.
  • Extensive experience in mining multi-platform data and providing insights in order to build stories that are relevant to stakeholders’ strategies.
  • Excellent comprehension of CBC programming and related strategy and objectives.
  • Requires initiative and creativity in conceptualising research problems, designing methodologies, analysing, interpreting and presenting data.
  • Requires superior problem-solving skills, creative experimentation with existing methodologies, and keeping abreast of advances in media and marketing research.
  • Requires a high level of oral and written communication skills, especially for the presentation of research insights and findings, and excellent interpersonal skills.

We are looking for a candidate with the following leadership skills:

  • Requires the ability to respond to a variety of different stakeholders and delegate tasks to the supporting team appropriately.
  • Demonstrated ability to train and support team members.
  • Ability to lead a team to achieve short and long-term ad-hoc requests and recurring project deadlines.
  • Must be able to deal diplomatically with confidential, proprietary and politically sensitive issues both inside and outside the CBC.
  • Requires the capacity to respond in a timely way to a diverse number of requests, both urgent and long-term, and to rank multiple priorities.

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time

Position Summary: Lead Analyst, Audience Research (English Services)

Employment Type: Permanent
Work Model: Hybrid (in-office and remote)
Language Requirement: English

Organization Overview:
At CBC/Radio-Canada, we produce content that engages and connects Canadians through various media. We prioritize values such as creativity, integrity, inclusiveness, and relevance.

Role Overview:
The Lead Analyst will manage qualitative and quantitative research to aid audience growth across CBC English Services in Entertainment, Factual, and Sports. This role will support monetization efforts for the Media Solutions team and lead a team of research analysts.

Key Responsibilities:

  • Oversee audience measurement analytics and reporting, delivering strategic insights.
  • Evaluate and recommend research methods to address stakeholder needs on competitive assessments, target setting, programming alignment, and revenue strategies.
  • Manage regular and ad-hoc reporting requirements for Media Solutions and EFS.

Required Skills:

  • Media Research Expertise: Proficiency with data analytics software (NLogic, Numeris, Comscore) and understanding of both digital and traditional audience metrics.
  • Technical Skills: Experience with data visualization (Google Looker, Power BI) and advanced Microsoft Office skills.
  • Leadership Abilities: Experience in team management, task delegation, and training.

Candidate Traits:

  • Strong problem-solving and communication skills.
  • Ability to handle multiple priorities and respond to diverse stakeholder needs.
  • Commitment to diversity and building an inclusive workplace.

Application Information:
Selected candidates will be contacted for interviews and must pass a background check, including a criminal record check. CBC/Radio-Canada values diversity and encourages applications from individuals reflecting Canada’s diverse population.

Location: Broadcast Centre, Toronto, ON
Openings: 1
Work Schedule: Full time
Unposting Date: June 2, 2025

Digital Marketing Coordinator – Audience Engagement – Toronto, ON

Company: Audience Engagement

Location: Toronto, ON

Expected salary:

Job date: Wed, 14 May 2025 22:14:13 GMT

Job description: Company DescriptionLocation: Toronto, ONHybrid work: Employees work in a hybrid model balancing collaboration in our office and remote work.OverviewJoin our Audience Engagement team within WildBrain today to become part of the story! Our Audience Engagement team excels at delivering entertainment content to audiences across the globe including on our world-leading YouTube network, through our global distribution business to SVOD, AVOD and FAST platforms, and through our leading capabilities in digital marketing, advertising, gaming and social media. With data insights and an innovative mindset informing everything we do, we are at the forefront of delivering entertainment and brands to kids and families wherever they’re watching and playing. Our content is enjoyed on leading platforms worldwide including Apple TV+, Netflix, Prime Video, Peacock, BBC, Nickelodeon, Pluto TV, Samsung TV Plus, Roku and many moreAbout the RoleAre you passionate about creating viral, fun, and engaging social content? WildBrain is looking for a Digital Marketing Coordinator to join our dynamic Audience Engagement team and support marketing efforts across some of the most iconic and nostalgic brands in kids’ entertainment—Teletubbies, Strawberry Shortcake, Degrassi, and more.This is a hands-on, creative role ideal for someone who lives and breathes social media trends and wants to grow their skills in a fast-paced, global team. You’ll play a key role in bringing our digital strategies to life by creating and scheduling content, managing online communities, and contributing to exciting global campaigns.Reporting to the Digital Marketing Manager, you’ll work closely with an international team across brand marketing, consumer products, content distribution, and production—giving you the opportunity to contribute to campaigns seen by millions worldwide.This is a great opportunity for a creative self-starter or recent grad with strong content creation skills, an eye for detail, and a passion for engaging with online audiences.Job DescriptionCreating social content in keeping with the social strategy and brand guidelines. This includes creating graphic and video content for Facebook, Instagram, TikTok, and other relevant platforms.Copywriting for social and websites following brand guidelines and using correct tone of voice.Schedule and maintain day-to-day social media and website content.Engage online communities in-line with strategy.Collaborate with brand, consumer product, content distribution and production teams on the delivery and execution of campaigns.Compiling data and insights across various platforms to support monthly, quarterly and campaign reports.Propose new ideas and concepts for digital content.Work with Digital Marketing Manager and Paid Media team to coordinate ad campaigns.QualificationsKnowledge of the digital landscape and trends, managing social media platforms across Instagram, Facebook, TikTok and other social platforms.Excellent verbal and written communication skills, ability to write copy, and understand tone of voice.Strong knowledge and/or experience writing for social, blogs or websites.Understanding of marketing, media, and brand management.Wix experience is an asset.Comfortability with social media analytics and reports and keen to monitor social campaigns and initiatives – always seeking to improve engagement.Keen attention to detail and ability to work to strict timelinesEmbrace working in a highly collaborative, cross-functional environment.An excitement about working in the kids/family space and social media.Additional InformationWhat We OfferWorking at WildBrain is more than a job — it’s the opportunity to join forces with extraordinary, insightful, and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. We offer competitive benefits, and we invest in our people and their future.Our CommitmentDiversity and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work.We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.About WildBrainAt WildBrain we inspire imaginations through the wonder of storytelling. As a leader in 360° franchise management, we are experts in content creation, audience engagement and global licensing, cultivating and growing love for our own and partner brands around the world. With approximately 14,000 half-hours of kids’ and family content in our library—one of the world’s most extensive—we are home to such treasured franchises as Peanuts, Teletubbies, Strawberry Shortcake, Yo Gabba Gabba!, Inspector Gadget and Degrassi. WildBrain’s mission is to create exceptional entertainment experiences that captivate and delight fans both young and young at heart.Our studios produce such award-winning series as The Snoopy Show; Snoopy in Space; Camp Snoopy; Strawberry Shortcake: Berry in the Big City; Sonic Prime; Chip and Potato; Teletubbies Let’s Go! and many more. Enjoyed in more than 150 countries on over 500 platforms, our content is everywhere kids and families view entertainment, including YouTube, where our network has garnered approximately 1.5 trillion minutes of watch time. Our television group owns and operates some of Canada’s most loved family entertainment channels. WildBrain CPLG, our leading consumer-products and location-based entertainment agency, represents our owned and partner properties in every major territory worldwide.WildBrain is headquartered in Canada with offices worldwide and trades on the Toronto Stock Exchange (TSX: WILD). Visit us at .

Company Overview:
WildBrain, located in Toronto, ON, operates in a hybrid work model, balancing in-office and remote work. Their Audience Engagement team focuses on delivering entertainment content globally, especially to kids and families, utilizing platforms like YouTube, Apple TV+, and Netflix.

Role Summary:
The company seeks a Digital Marketing Coordinator to join their Audience Engagement team. The position is hands-on and suited for someone enthusiastic about social media trends, tasked with creating engaging content for brands like Teletubbies and Strawberry Shortcake. Responsibilities include content creation, community management, and collaborating on global campaigns.

Key Responsibilities:

  • Create social media and website content.
  • Engage online communities and manage daily content.
  • Compile performance data for reports.
  • Propose new digital content ideas.
  • Collaborate with various internal teams on campaigns.

Qualifications:
Candidates should have knowledge of digital marketing, strong communication skills, experience with social media platforms, and the ability to analyze campaign performance. Attention to detail and a collaborative spirit are essential, along with a passion for kids’ entertainment.

Company Values and Commitment:
WildBrain promotes a creative and inclusive workplace, valuing diversity and encouraging professional growth. They are committed to accommodating individuals with disabilities and fostering a supportive environment.

About WildBrain:
WildBrain is a leader in kids’ and family entertainment, with a vast library of content featuring popular franchises. Their mission is to create captivating entertainment experiences globally, with a strong presence in over 150 countries. The company is publicly traded on the Toronto Stock Exchange (TSX: WILD).

Community Editor (Audience) – Hybrid – The Globe and Mail – Toronto, ON

Company: The Globe and Mail

Location: Toronto, ON

Expected salary:

Job date: Fri, 25 Apr 2025 22:37:32 GMT

Job description: COMPANY OVERVIEW:The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.POSITION OVERVIEW:The Globe and Mail is looking for a Community Editor to join The Globe’s audience team to help make theglobeandmail.com a unique destination for civil and thoughtful conversation.Working collaboratively across departments, this person is responsible for driving conversation and reader engagement through interactive Q&As with Globe journalists and subject-matter experts, quizzes, polls, comments, surveys and comment roundups.This work might also include on-camera work. We’re looking for someone who loves interacting with readers, is not afraid to try out new ideas, and has the determination to make them happen.RESPONSIBILITIES:

  • Collaborate across departments to create and execute audience engagement strategies with a focus on driving interaction between Globe journalists and Globe readers and between Globe readers themselves through comments, polls, reader callouts, quizzes, surveys and comment roundups
  • Conceive of and coordinate weekly online Q&A events with Globe journalists or external subject matter experts
  • Utilize responses from both journalists and our subscribers to create fresh content for our site, with an eye to SEO potential
  • Collaborate with marketing and retention teams to facilitate promotion of reader engagement opportunities to help increase the size of participating audiences
  • Use analytics and community feedback to track engagement, spot growth opportunities and improve community efforts. Share regular updates with newsroom and other stakeholders on projects.

QUALIFICATIONS:

  • Solid news judgement and a flair for sparking thoughtful conversation on trending topics
  • Excited about new ideas and using data to test, learn and iterate. The status quo doesn’t appeal to you.
  • Able to identify existing and potential audience for The Globe’s journalism, iterating on what exists and developing new ideas based on what readers are looking for.
  • Able to work across the newsroom and broader organization with different levels of staff to develop and support best practices in reader engagement
  • Experience with Viafoura, Coral, Norkon or other community platforms
  • Experience building and growing an audience, including knowledge of audience data.
  • Experience working with Google’s search algorithm and proficiency on off-platform sites will be an asset.

SALARY: This position is classified as a Content Editor under Group C of the Editorial Collective Agreement.WHY CHOOSE THE GLOBE:The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities. The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability.As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.WE OFFER:

  • Competitive compensation to ensure we hire, retain and reward team members
  • Hybrid work environment that promotes work-life balance
  • Generous vacation and flexible work arrangements
  • Parental leave top-up
  • Competitive health and dental benefits
  • Defined Benefit pension plan
  • Annual wellness subsidy
  • On-site chiropractor and registered massage therapist
  • Employee and family assistance program
  • Free digital subscription to globeandmail.com and 40% off other Globe products
  • Education assistance for external training courses

SUPPORTING YOUR GROWTH:

  • We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
  • There are lateral and upward advancement opportunities for rewarding and developing careers.
  • We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
  • We support continuing education and provide both internal and external opportunities for training and development.

VACCINATION POLICY:All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACEThe Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

Company Overview:

The Globe and Mail is a prominent Canadian media brand, known for high-quality journalism and innovative storytelling. It champions diversity and inclusivity in its workforce and the narratives it shares. The company partners with various organizations to promote these values and also emphasizes work-life balance through flexible arrangements and employee growth programs.

Position Overview:

The Globe and Mail seeks a Community Editor to enhance reader engagement on its platform. Responsibilities include facilitating interactive sessions, creating engaging content, and utilizing analytics to improve community efforts. The role demands collaboration across departments and a passion for fostering civil discourse.

Responsibilities:

  • Develop strategies to drive interaction between journalists and readers.
  • Coordinate online Q&A events and utilize feedback for content creation.
  • Collaborate with marketing for promoting engagement opportunities.
  • Leverage analytics to enhance community initiatives.

Qualifications:

  • Strong news judgement and ability to inspire conversation.
  • Proficient in audience engagement and data-driven strategies.
  • Experience with community platforms and audience growth.
  • Familiarity with Google’s search algorithms is a plus.

Why Choose The Globe:

The Globe prioritizes a respectful and inclusive workplace, providing competitive compensation, a hybrid work environment, generous benefits, and opportunities for professional growth and continued education.

Vaccination Policy:

Employment offers are contingent upon full vaccination against COVID-19, with provisions for accommodation based on Human Rights grounds.

Commitment to Diversity:

The Globe and Mail actively promotes a diverse and inclusive workplace, welcoming applicants from all backgrounds and providing accommodations for individuals with disabilities.

Audience Experience Coordinator – – Toronto, ON

Company:

Location: Toronto, ON

Expected salary: $45000 – 50000 per year

Job date: Sat, 26 Apr 2025 04:23:03 GMT

Job description: Harbourfront Centre is an innovative non-profit cultural organization renowned for being a beloved 10-acre community campus for arts, culture, and learning at the heart of Toronto’s waterfront! With events and activities for a diverse public that enliven, educate and entertain, we welcome visitors year-round, passionately dedicated to nurturing creativity, fostering connection and bringing learning to life.We are currently looking to bring on board a motivating, forward thinking, and dynamic Audience Experience Coordinator, to manage and direct all activities related to ticketing, customer communication, and, the delivery of exemplary service experience for a diverse audience.Position Title: Audience Experience CoordinatorDepartment: Event Operations & Experience – Audience ExperienceReporting to: Manager, Audience ExperienceType of Employment: Full Time, 35 hours per weekVacancies: 1Compensation: $45,000 – $50,000 annual salary, plus a comprehensive benefits packageLocation: At our waterfront campus in downtown TorontoSummary of FunctionThe Audience Experience Coordinator is responsible for supporting all ticketing tasks and activities relating to ticketed events including client intake meetings, building, maintaining and updating events in theTessitura Ticketing system, building and maintaining marketing pages, assembling and distributing event information to relevant parties, processing complimentary, consignment and special ticket requests and more! This role also provides direct support to the Audience Experience department by helping to supervise Harbourfront Centre’s Call Centre and Information Desk programs, assisting in the development, training and coaching of the Audience Experience Representative customer service team, and providing resolutions to customer service escalations when required.Duties

  • Support all ticketing tasks and activities relating to assigned events, including, but not limited to: client intake meetings, building, maintaining and updating events in Tessitura Ticketing system; building and maintaining marketing pages, assembling and distributing event information to relevant parties; liaising with clients and internal staff; processing complimentary, school group (TDSB), consignment and special ticket requests, setting up automated reporting, preparing final settlements, mailing lists, and event evaluations.
  • Ensure the efficient ticket management of events, seating for all company guest lists, VIP seating and special RSVP’s.
  • Build promotional offers, discounts for marketing initiatives as required, ensuring they are implemented with industry standard and effectiveness.
  • Work with Planning and Production to coordinate ticketed rental events from the contracting stage through end of event settlement, including seating plans, pricing, and marketing/website details.
  • Work with Marketing/Digital to Update rental events digital content and regularly check on their status to ensure accurate communication on website event pages.
  • Collaborate with clients, promoters, internal departments (marketing, digital, programming, Audience Experience) and ensure that all ticketing information is correct and disseminated to all parties effectively.
  • Provide ticketing audits for performances, interpret data, metrics and historical references, and provide researched analysis of results.
  • Regularly monitor the department’s email inboxes (tickets@harbourfrontcentre.com & info@ harbourfrontcentre.com).
  • Maintain informational tools via internal website (Microsoft SharePoint) to assist in communicating critical event information to Audience Experience staff, empowering them to provide the best service possible.
  • Assist in the training, development and supervision of Call Centre & Information Desk staff, including the activities of the Audience Experience Reps at the satellite Box Offices.
  • Manage any customer service issues and escalations that may arise.
  • Occasionally support the Digital Ticketing Coordinator to build events on ticketing platform for Call Centre and Web Sales.
  • Represent the Visitor Experience team at event planning and production meetings as required.
  • Assist the Front of House team with ushering duties where required.
  • Assist with similar or other duties as assigned.

Requirements

  • Excellent working knowledge of ticketing systems (front and back end). Experience with Tessitura is ideal.
  • Experience working with Auto-attendant Call Centre systems. Experience working with Bell On-Demand Call Centre platform is ideal.
  • Experience in supervising and directing staff in delivering a high quality service experience.
  • Experience in a ticketing, box office or Front of House role is desirable and preferred.
  • Excellent organizational skills, ability to multi-task and manage multiple projects simultaneously, and impeccable attention to details.
  • A strong collaborative and team player mindset. · Excellent communication skills.
  • A demonstrable track record of problem solving in a high-pressure environment.
  • Proficiency in Office 365 Suite, particularly in Excel.
  • Flexibility and availability to work evening and weekend shifts during events, as required.
  • Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada
  • This role is based in Toronto. While there are occasional remote work from home opportunities, the candidate must be able to work on site at our lakeside campus as required.

Our ValuesAt Harbourfront Centre, our values—Open, Brave, Rigorous, and Kind—reflect our commitment to inclusivity, imaginative risk-taking, excellence, and respect, ensuring enriching experiences for all.How To ApplyHarbourfront Centre values and is committed to diversity and inclusiveness in our teams, creative communities, programmes and services. We invite qualified applicants from all backgrounds to apply. Acceptable applications must include a current resume and a cover letter indicating why you wish to join the team and how you meet the criteria of what we are seeking.To apply, please submit your candidacy to by no later than May 9, 2025. Please quote Audience Experience Coordinator in the subject line of your application.We thank all applicants for their interest, however, only those being considered for an interview will be contacted. Suitable accommodations will be available upon request during the hiring process.

Harbourfront Centre Overview:
Harbourfront Centre is a vibrant 10-acre non-profit cultural organization located on Toronto’s waterfront, dedicated to arts, culture, and learning. They host a variety of events aimed at engaging and educating a diverse audience throughout the year.

Job Position: Audience Experience Coordinator

  • Department: Event Operations & Experience – Audience Experience
  • Employment Type: Full Time (35 hours/week)
  • Salary: $45,000 – $50,000 annually, plus benefits
  • Location: Waterfront campus, downtown Toronto

Role Summary:
The Audience Experience Coordinator oversees ticketing and customer service for events, ensuring an excellent experience for all visitors. Responsibilities include managing ticketing systems (especially Tessitura), coordinating with clients and internal teams, handling customer service issues, and training staff.

Key Duties:

  • Support ticketing tasks for events, including client meetings and data management.
  • Ensure efficient ticket management and oversee promotional offers.
  • Collaborate with marketing and production teams for event communications.
  • Provide data audits and maintain internal communication tools.
  • Assist in staff training and manage customer service escalations.

Requirements:

  • Strong knowledge of ticketing systems (Tessitura preferred).
  • Experience in ticketing, call center management, and staff supervision.
  • Excellent organizational and communication skills.
  • Proficiency in Office 365, particularly Excel.
  • Must be eligible to work in Canada and available for evening/weekend shifts.

Values:
Harbourfront Centre emphasizes inclusivity, creativity, excellence, and respect.

Application Process:
Interested candidates should submit a resume and cover letter by May 9, 2025. Only those selected for interviews will be contacted. Accommodations are available upon request.

Community Editor (Audience) – Hybrid – The Globe and Mail – Toronto, ON

Company: The Globe and Mail

Location: Toronto, ON

Expected salary:

Job date: Thu, 24 Apr 2025 22:43:34 GMT

Job description: COMPANY OVERVIEW:The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.POSITION OVERVIEW:The Globe and Mail is looking for a Community Editor to join The Globe’s audience team to help make theglobeandmail.com a unique destination for civil and thoughtful conversation.Working collaboratively across departments, this person is responsible for driving conversation and reader engagement through interactive Q&As with Globe journalists and subject-matter experts, quizzes, polls, comments, surveys and comment roundups.This work might also include on-camera work. We’re looking for someone who loves interacting with readers, is not afraid to try out new ideas, and has the determination to make them happen.RESPONSIBILITIES:

  • Collaborate across departments to create and execute audience engagement strategies with a focus on driving interaction between Globe journalists and Globe readers and between Globe readers themselves through comments, polls, reader callouts, quizzes, surveys and comment roundups
  • Conceive of and coordinate weekly online Q&A events with Globe journalists or external subject matter experts
  • Utilize responses from both journalists and our subscribers to create fresh content for our site, with an eye to SEO potential
  • Collaborate with marketing and retention teams to facilitate promotion of reader engagement opportunities to help increase the size of participating audiences
  • Use analytics and community feedback to track engagement, spot growth opportunities and improve community efforts. Share regular updates with newsroom and other stakeholders on projects.

QUALIFICATIONS:

  • Solid news judgement and a flair for sparking thoughtful conversation on trending topics
  • Excited about new ideas and using data to test, learn and iterate. The status quo doesn’t appeal to you.
  • Able to identify existing and potential audience for The Globe’s journalism, iterating on what exists and developing new ideas based on what readers are looking for.
  • Able to work across the newsroom and broader organization with different levels of staff to develop and support best practices in reader engagement
  • Experience with Viafoura, Coral, Norkon or other community platforms
  • Experience building and growing an audience, including knowledge of audience data.
  • Experience working with Google’s search algorithm and proficiency on off-platform sites will be an asset.

SALARY: This position is classified as a Content Editor under Group C of the Editorial Collective Agreement.WHY CHOOSE THE GLOBE:The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities. The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability.As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.WE OFFER:

  • Competitive compensation to ensure we hire, retain and reward team members
  • Hybrid work environment that promotes work-life balance
  • Generous vacation and flexible work arrangements
  • Parental leave top-up
  • Competitive health and dental benefits
  • Defined Benefit pension plan
  • Annual wellness subsidy
  • On-site chiropractor and registered massage therapist
  • Employee and family assistance program
  • Free digital subscription to globeandmail.com and 40% off other Globe products
  • Education assistance for external training courses

SUPPORTING YOUR GROWTH:

  • We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
  • There are lateral and upward advancement opportunities for rewarding and developing careers.
  • We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
  • We support continuing education and provide both internal and external opportunities for training and development.

VACCINATION POLICY:All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACEThe Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

The Globe and Mail is seeking a Community Editor to join their audience team to drive engagement through interactive features such as Q&As, quizzes, polls, comments, and surveys. The ideal candidate should have strong news judgement, be adept at sparking conversation on trending topics, and have experience with community platforms. The position offers competitive compensation, a hybrid work environment, generous benefits, and opportunities for growth and development. The Globe and Mail is committed to creating an inclusive workplace and requires all employees to be fully vaccinated. They welcome and encourage applications from individuals from diverse backgrounds.

CRM Audience Specialist Manager (North America) – Merlin Entertainments – Corporate – Orlando, FL

Company: Merlin Entertainments – Corporate

Location: Orlando, FL

Expected salary:

Job date: Fri, 14 Mar 2025 08:25:33 GMT

Job description: As a CRM Marketing Analyst, you will be responsible for utilizing CRM technology to collaborate with global marketing teams in order to shape audience segmentation strategies that drive real impact. If you are passionate about data-driven marketing, thrive in a fast-paced environment, and enjoy working with a fun and collaborative team, then this is the perfect job for you. Join us in leveraging data and technology to drive successful marketing campaigns and make a real difference in the industry.

Manager Audience Data & Media Martech – Unilever – Toronto, ON

Company: Unilever

Location: Toronto, ON

Expected salary:

Job date: Sat, 08 Feb 2025 00:22:44 GMT

Job description: Relocation for local and international candidates is not providedBACKGROUND & PURPOSE OF THE JOBThe role aims to drive the adoption and continued excellence of data driven marketing practices within Unilever and our partner agencies. This involves planning data led audience strategies, database growth & enrichment, owning the process of implementation and optimization, and ensuring the health of the infrastructure in place to deliver these plans in a seamless, automated way.This role involves close work with the market teams plus other media agencies. There is extensive cross-functional, cross-market working with an extensive range of stakeholders. This role does have one direct report but also, requires one to manage a large external agency team and to co-work effectively with a wide range of colleagues. A part of the role is also to co-create and share training material and learning that will increase marketers’ capabilities in the changing environment.WHAT WILL YOUR MAIN RESPONSIBILITIES BE

  • Audience Planning:
  • Responsible for turning audience segments into actionable targets for BU use and integration into holistic channel plans feeding into the Media blueprint
  • Identify opportunities for data collection, value exchange, 1st party data leverage along the campaign journey per segment
  • Connecting with measurement team to ensure data loops are being fed back onto plans. Responsible for leading development of A/B variant testing plan and agency briefing
  • Responsible for fostering partnerships with media JBP players to drive data led marketing use cases – explore new partnerships and expand current ones with increased data focus
  • Responsible for holistic search management, integrated into programmatic
  • Audience deployment and Optimization:
  • Optimize audience testing plans and drive campaign performance based on agreed KPIs;
  • Pinpoint trends in the data from various sources including analytics suites/dashboards and turn them into optimizations and/or actionable items
  • Oversee Media agency to deliver following
  • Execution against 1st pty data and augment with 2nd and 3rd pty data aligned to brand JTBD to execute real time data led marketing
  • Inflight optimization of holistic budgets based on KPIs, including AB testing
  • Execution of predefined triggers to drive brand opportunities during these events (ex BFCM, Prime Day)
  • Manage the Marketing Data & Analytics Specialist (one) in the delivery of:
  • The testing road map, data attribute enrichment, and database growth programs
  • Creation of audiences (PRM and Media), building in marketing automation capabilities (SONATA and DEGRASSE) to improve media investment efficacy and efficiency
  • Operations health and excellence:
  • Lead “ULTRA” – Unilever’s programmatic trading hub for the market. Day to day leader with programmatic /biddable media technology partners
  • Responsible for the health and performance of the programmatic offering in the market with increased adoption in media plan. Work with the global media team to improve programmatic media practice including managing/updating the media tech stack
  • Create and lead bidding, inventory supply, frequency, and audience strategies
  • Responsible for correct set up of website tagging to drive analytics and retargeting capabilities
  • Responsible for media operations and governance around the use and deployment and collection of data by the media teams and agencies
  • Oversee Media agency to deliver following
  • Deploy DDM via programmatic with clear KPIs on increased efficiency, better brand safety
  • Responsible for the capture of quality 1st party data, in line with agreed timelines and processes set by Unilever
  • Create capability/training sessions to upskill brand teams on digital marketing. Scale best practice and learning as part of Agency process

WHAT YOU WILL NEED TO SUCCEED

  • Primary Traits (‘required’)
  • Passion for the social & digital world and its implications for business. Very high willingness to learn.
  • High “bias for action” and leadership. Right Mental Attitude – open communication & walk the talk
  • Six or more years’ experience and superior knowledge of media, digital, programmatic, performance marketing or similar. Probably gained in a leading multinational media agency, advertiser or global digital platform.
  • An excellent English language communicator with senior stakeholders, peers and reports (conversational and presentational)
  • Excellent listening skills and the ability to understand and articulate customer needs in business and more technical vocabulary
  • Experience managing relationships in a large, multinational, matrix organization.
  • Experience working as or with marketing stakeholders/agencies and an understanding of their likely challenges and information requirements.
  • Strong people management skills
  • Secondary traits (‘nice to have’)
  • Experienced project manager, particularly in terms of project planning, forecasting demand and managing human resource accordingly
  • Hands-on experience of eCommerce and Social Commerce, from a media perspective.
  • Facilitation and capability building skills. Able to contribute to a significant change programme.
  • Cross-cultural sensitivity and working capability.
  • Organizational change-agent mind-set
  • Agile and Scrum experience is a plus

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.Unilever Canada est une organisation engagé à la diversité et à l’inclusion pour stimuler nos résultats d’affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu’un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l’inclusion dans l’entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité ou l’expression de genre, l’âge, l’origine nationale ou ethnique, l’état matrimonial, la situation familiale, l’invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.Si vous êtes une personne handicapée qui a besoin d’aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au . Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d’aide et ne sont pas un moyen d’enquêter sur les postes.

The role involves driving data-driven marketing practices within Unilever and partner agencies, working closely with market teams and media agencies. Responsibilities include audience planning, deployment, optimization, overseeing media agencies, managing data and analytics specialists, and ensuring operational excellence. Desired traits include a passion for the digital world, leadership skills, experience in media and digital marketing, strong communication skills, and people management abilities. Unilever Canada is committed to diversity and inclusion in the workplace.

Audience Engagement Associate – Informa Connect – Toronto, ON

Company: Informa Connect

Location: Toronto, ON

Expected salary:

Job date: Wed, 05 Feb 2025 23:49:23 GMT

Job description: Company DescriptionWe’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.Job DescriptionThe Audience Engagement Associate helps contribute to the expansion of our key VIP audiences across a multitude of events through a variety of different channels (email, social, phone and in-person). The key focus is generating new VIP attendees to ensure we are servicing our sponsors, assisting with the generation of new leads for delegate sales and sponsorship and assisting the wider Audience Engagement team with the delivery of sponsorship items such as 1-to-1 meetings and private briefings.Areas of responsibility and accountability

  • Contribute to the expansion of the audience within the events that you work on (VIPs and key influences) using email, research, relationship building and your network.
  • Utilising email design best practice and our ‘Tone of Voice’ copywriting principles to maximise conversions.
  • Liaise with the wider Audience Engagement team, conference producers, sales team members, marketing, speakers and sponsors to identify key industry community members and VIPs to invite to our events.
  • Contact selected, qualified individuals to discuss and confirm attendance and secure their participation in various structured networking and/or social formats.
  • Ensure VIP confirmations are logged and uploaded to the system (Visit/SAP)
  • Meet audience and facilitation targets, as agreed by the Head of Audience Engagement.
  • Meet and greet VIPs onsite at each event, ensure they are looked after, and participate in the proposed networking/social/sponsored programs.
  • Ensure that VIPs have a superior customer experience pre-event, onsite and post-event.
  • Build strong relationships with VIPs to create brand commitment and loyalty.
  • Assist the Audience Engagement Managers with private functions such as VIP Dinners, Breakfast Briefings, and 1-to-1 Meetings
  • Assist the Audience Engagement Managers with conducting research with audience to collect feedback and suggest improvements pre-event, onsite and post-event.
  • Help develop the online community through digital media channels.
  • Work closely with VIPs to understand their needs, who they want to meet, what they want to know.
  • Work closely with the team to validate the eligibility of incoming requests for VIP (and other key stakeholder) passes.
  • Work with event sponsors on wishlists (any potential VIPs they might want to invite to the event) – portfolio specific

What They Produce

  • High quality VIP email campaigns to contribute to the expansion of our key audiences
  • Regular retention emails, social media outreach and social media posts
  • Growth in our databases from own research

Decisions

  • Day to day decisions on VIP email campaigns, reviewed by more senior colleagues
  • Share suggestions for improvement

Interacts with

  • Wider Audience Engagement team
  • Internal colleagues in event production, operations (delivery), marketing, digital marketing & sales
  • Our VIP audiences, event speakers and sponsors

Measure of Success

  • Achievement of VIP campaign targets per project, including:
  • VIP numbers
  • Retention of VIPs confirmed vs shows onsite
  • Deliverable/facilitation assistance successful

Assisting overall event team in ensuring revenue and GP achieved per eventQualificationsThis is an entry level role no previous experience is required, however advantageous but not required (previous experience could include some finance knowledge and/or event experience)Knowledge & Skills

  • A strong verbal and written communicator who can confidently liaise with all levels internally and externally
  • Excellent copywriting skills
  • Willingness to learn and ability to demonstrate creativity with impactful results
  • Detail-oriented and extremely organised
  • Confident using Microsoft Excel, Word, Outlook
  • Adaptable to change and a fast-paced environment
  • Positive can-do attitude.

Additional InformationWe work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say atOur benefits include:

  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves •
  • Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
  • Work from almost anywhere for up to 4 weeks per calendar year
  • Competitive benefits, including Share Match program
  • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  • Recognition for great work, with global awards and kudos programs
  • As an international company, the chance to collaborate with teams around the world
  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
  • Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
  • Work from almost anywhere for up to 4 weeks per calendar year
  • Competitive benefits, including Share Match program
  • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  • Recognition for great work, with global awards and kudos programs
  • As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a job .

The company is part of Informa, a global business with a purpose to connect customers to information and people to help them know more, do more, and be more. They run events, create digital platforms, and offer professional development programs. The Audience Engagement Associate role involves expanding VIP audiences through various channels, ensuring a superior customer experience, building relationships with VIPs, and assisting with event functions. Qualifications for the role include strong communication skills, organizational skills, and the ability to adapt to changes. The company offers various benefits and a supportive work environment. They are committed to diversity, inclusion, and equal opportunities for all employees.

Audience Engagement Associate – Informa – Toronto, ON

Company: Informa

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Feb 2025 08:57:59 GMT

Job description: Company DescriptionWe’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.Job DescriptionThe Audience Engagement Associate helps contribute to the expansion of our key VIP audiences across a multitude of events through a variety of different channels (email, social, phone and in-person). The key focus is generating new VIP attendees to ensure we are servicing our sponsors, assisting with the generation of new leads for delegate sales and sponsorship and assisting the wider Audience Engagement team with the delivery of sponsorship items such as 1-to-1 meetings and private briefings.Areas of responsibility and accountability

  • Contribute to the expansion of the audience within the events that you work on (VIPs and key influences) using email, research, relationship building and your network.
  • Utilising email design best practice and our ‘Tone of Voice’ copywriting principles to maximise conversions.
  • Liaise with the wider Audience Engagement team, conference producers, sales team members, marketing, speakers and sponsors to identify key industry community members and VIPs to invite to our events.
  • Contact selected, qualified individuals to discuss and confirm attendance and secure their participation in various structured networking and/or social formats.
  • Ensure VIP confirmations are logged and uploaded to the system (Visit/SAP)
  • Meet audience and facilitation targets, as agreed by the Head of Audience Engagement.
  • Meet and greet VIPs onsite at each event, ensure they are looked after, and participate in the proposed networking/social/sponsored programs.
  • Ensure that VIPs have a superior customer experience pre-event, onsite and post-event.
  • Build strong relationships with VIPs to create brand commitment and loyalty.
  • Assist the Audience Engagement Managers with private functions such as VIP Dinners, Breakfast Briefings, and 1-to-1 Meetings
  • Assist the Audience Engagement Managers with conducting research with audience to collect feedback and suggest improvements pre-event, onsite and post-event.
  • Help develop the online community through digital media channels.
  • Work closely with VIPs to understand their needs, who they want to meet, what they want to know.
  • Work closely with the team to validate the eligibility of incoming requests for VIP (and other key stakeholder) passes.
  • Work with event sponsors on wishlists (any potential VIPs they might want to invite to the event) – portfolio specific

What They Produce

  • High quality VIP email campaigns to contribute to the expansion of our key audiences
  • Regular retention emails, social media outreach and social media posts
  • Growth in our databases from own research

Decisions

  • Day to day decisions on VIP email campaigns, reviewed by more senior colleagues
  • Share suggestions for improvement

Interacts with

  • Wider Audience Engagement team
  • Internal colleagues in event production, operations (delivery), marketing, digital marketing & sales
  • Our VIP audiences, event speakers and sponsors

Measure of Success

  • Achievement of VIP campaign targets per project, including:
  • VIP numbers
  • Retention of VIPs confirmed vs shows onsite
  • Deliverable/facilitation assistance successful

Assisting overall event team in ensuring revenue and GP achieved per eventQualificationsThis is an entry level role no previous experience is required, however advantageous but not required (previous experience could include some finance knowledge and/or event experience)Knowledge & Skills

  • A strong verbal and written communicator who can confidently liaise with all levels internally and externally
  • Excellent copywriting skills
  • Willingness to learn and ability to demonstrate creativity with impactful results
  • Detail-oriented and extremely organised
  • Confident using Microsoft Excel, Word, Outlook
  • Adaptable to change and a fast-paced environment
  • Positive can-do attitude.

Additional InformationWe work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say atOur benefits include:

  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves •
  • Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
  • Work from almost anywhere for up to 4 weeks per calendar year
  • Competitive benefits, including Share Match program
  • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  • Recognition for great work, with global awards and kudos programs
  • As an international company, the chance to collaborate with teams around the world
  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
  • Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
  • Work from almost anywhere for up to 4 weeks per calendar year
  • Competitive benefits, including Share Match program
  • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  • Recognition for great work, with global awards and kudos programs
  • As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a job .

The company is part of the global business Informa and aims to connect customers to information and people to help them know more, do more, and be more. The Audience Engagement Associate role involves expanding key VIP audiences across events through various channels, such as email, social, phone, and in-person interactions. Responsibilities include engaging with industry community members, confirming attendance, ensuring a superior customer experience, and assisting with networking programs. The role requires strong communication skills, organization, creativity, and the ability to work in a fast-paced environment. The company offers a variety of benefits, including flexibility, career development opportunities, wellbeing support, and recognition for great work. They value diversity and inclusion and are an Equal Opportunities Employer.

Associate Manager, Audience Insights, Triangle Retail Media – Canadian Tire – Toronto, ON

Company: Canadian Tire

Location: Toronto, ON

Expected salary:

Job date: Wed, 29 Jan 2025 23:51:25 GMT

Job description: About Triangle Retail MediaAre you looking for a career-defining opportunity to work for one of the fastest-growing Retail Media Networks in Canada? You’ve arrived at just the right place! At Triangle Retail Media (TRM) we put the customer first in everything we do. We use data-driven insights about customer preferences, behaviour, purchase trends, and media consumption to deliver highly-effective, customized marketing solutions for brand marketers and media agencies alike.At the core of our Retail Media offering is the Triangle Loyalty program, which boasts over 11 million active members, allowing us to deeply understand our customers, personalize our strategies, and measure the impact of paid advertising on brand metrics and sales across all of Canadian Tire Corporation’s retail banners. We are looking for high-achievers with a builder’s mindset – individuals who can support the business in multiple areas, be mentally flexible and take pride in creating new process and solutions in an agile, entrepreneurial, exciting environment.What You’ll Do:Triangle Retail Media is seeking a dynamic and detail-oriented Associate Manager, Audience Insights to join our Analytics team. This role is critical in driving data-driven decision-making and enhancing our audience engagement strategies. The ideal candidate will possess strong analytical skills and the ability to effectively communicate and collaborate with team members and leadership.Oversee audience team deliverables through Agile methodologies, ensuring timely completion of tasks and prompt resolution of any issuesProvide robust analytics support to TRM’s Account Management and Planning teams to enhance pitches for both new and existing brand clientsCollaborate closely in defining precise audience segments and oversee the entire activation processConduct thorough analyses to uncover key insights and opportunities for targeted audience engagementBuild and maintain a comprehensive, accessible database that details current audience segments and their descriptions, ensuring all audience information is meticulously organized and readily availableEnhance systems to capture audience metadata from various platforms and develop robust reporting capabilities to ensure comprehensive and accurate data analysisProvide ad-hoc analytics support to planning and account management teams whenever needed, ensuring timely and accurate insightsAnalyze and monitor campaign audience performance data to derive actionable insights and provide recommendations for optimizationCollaborate with IT teams to successfully integrate audience management technologies, ensuring seamless functionality and alignment with overall business objectivesStay updated with industry trends and best practices in audience management and digital marketing.What You Bring:Proficient in using AIQ (Action IQ), BigQuery, Vertex AI, KNIME, and Power BI for data analysis and business intelligence purposes.Familiar with digital ad platforms such as Meta, Google Ad Manager (GAM), and DV360, and capable of leveraging them for effective advertising strategies.Experienced in writing complex SQL queries and utilizing various data visualization tools to derive meaningful insights from data sets.Holds a Bachelor’s degree in Data Science, Mathematics, Statistics, Computer Science, or a related field; possessing a Master’s degree is considered a plus.Google Cloud or AWS certifications are advantageous and demonstrate expertise in cloud computing environments.Exhibit strong collaboration and leadership skills within team environments, ensuring smooth project execution and team cohesion.Possess excellent analytical and problem-solving abilities, capable of identifying issues and developing effective solutions.Demonstrate strong written and verbal communication skills, enabling clear and concise information sharing with both technical and non-technical stakeholders.HybridWe value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.#LI-RM1About UsCanadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there’s a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Triangle Retail Media is a fast-growing Retail Media Network in Canada that specializes in delivering customized marketing solutions using data-driven insights about customer preferences, behavior, and media consumption. They are currently seeking an Associate Manager, Audience Insights to join their Analytics team to enhance audience engagement strategies, provide analytics support, and collaborate on defining audience segments. The ideal candidate should have strong analytical skills, experience with data analysis tools, and the ability to communicate effectively. Triangle Retail Media values diversity, inclusion, and belonging, and offers a flexible hybrid work model for employees. They are committed to creating a culture where everyone is treated with dignity and respect.