CAA South Central Ontario – Bilingual Service Desk Analyst Contract) – Thornhill, ON

Company: CAA South Central Ontario

Location: Thornhill, ON

Expected salary:

Job date: Sat, 26 Apr 2025 03:41:37 GMT

Job description: About UsAs Canada’s largest automobile association, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

  • At CCG, we are committed to delivering an exceptional Associate experience. We offer:
  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!Position DetailsWe are looking for a 6 month contract Bilingual Service Desk Analyst to join our teamWhat you will do:

  • Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation.
  • Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems.
  • Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery.
  • Educate users on how to use systems and applications more efficiently.
  • Document and maintain Service Desk procedures.
  • Various projects as assigned by Management.
  • Work rotational weekend and evening shifts as required.

Who you are:

  • Post-Secondary education or Diploma in computer science or Information Technology
  • A minimum of two years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
  • Strong written and oral communication skills
  • Excellent time management, analytical and problem-solving skills
  • Ability to work effectively and productively within a team environment.
  • Knowledge of ticketing management systems
  • Knowledge of PC, laptop, iPhone and printer hardware and software
  • Proficient in MS Office 365 (Outlook, Excel, Word, Power Point)
  • Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution
  • Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident &Problem Management and Change Management)
  • Available to work varied shifts within a 24/7 environment.

Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

CAA South Central Ontario – Bilingual Service Desk Analyst – Thornhill, ON

Company: CAA South Central Ontario

Location: Thornhill, ON

Expected salary:

Job date: Fri, 21 Feb 2025 02:58:58 GMT

Job description: About UsAs Canada’s largest automobile association, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

  • At CCG, we are committed to delivering an exceptional Associate experience. We offer:
  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!Position DetailsWhat you will do:

  • Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation.
  • Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems.
  • Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery.
  • Educate users on how to use systems and applications more efficiently.
  • Document and maintain Service Desk procedures.
  • Various projects as assigned by Management.
  • Work rotational weekend and evening shifts as required.

Who you are:

  • Post-Secondary education or Diploma in computer science or Information Technology
  • A minimum of two years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
  • Strong written and oral communication skills
  • Excellent time management, analytical and problem-solving skills
  • Ability to work effectively and productively within a team environment.
  • Knowledge of ticketing management systems
  • Knowledge of PC, laptop, iPhone and printer hardware and software
  • Proficient in MS Office 365 (Outlook, Excel, Word, Power Point)
  • Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution
  • Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident &Problem Management and Change Management)
  • Available to work varied shifts within a 24/7 environment.

Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Manager, Brand & Creative – CAA South Central Ontario – Mississauga, ON

Company: CAA South Central Ontario

Location: Mississauga, ON

Expected salary:

Job date: Sun, 26 Jan 2025 03:55:49 GMT

Job description: and buy-in of these concepts by stakeholders Work with the Manager, Integrated Marketing to develop brand marketing plans… any roadblocks, risks, or challenges that may impede a project from completing on time and provide/implement solutions Serve…

Manager, IT Development – CAA South Central Ontario – Thornhill, ON

Company: CAA South Central Ontario

Location: Thornhill, ON

Expected salary:

Job date: Mon, 27 Jan 2025 02:43:39 GMT

Job description: platforms and defects encountered in System Testing and UAT. Work with Project Manager/ Business Analyst to gather the… is looking for a Development Manager with 8+ years’ experience with technologies using Java/J2EE to join our team to be responsible for the…

CAA South Central Ontario – Member Support Associate (Remote – ON & MB) – Ontario – Manitoba

Company: CAA South Central Ontario

Location: Ontario – Manitoba

Expected salary:

Job date: Thu, 02 Jan 2025 04:19:32 GMT

Job description: About UsAs Canada’s largest automobile association, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:

  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!Position DetailsWhat you will do:We are offering a full-time permanent position as a work from home Member Support Associate. Working in a call center environment, the Membership Support Associate is multi skilled and responsible for receiving inbound telephone inquiries and concerns from our Members and resolving various issues. This role involves navigating through numerous systems to facilitate the resolution of Member requests. All Support Associates are expected to provide exceptional customer service while meeting and exceeding all internal quality standards and KPI’s.You will need hard-wired, high-speed internet connection to work from home and a dedicated distraction free workspace or office. We provide the required technical equipment.Shifts range from Monday to Saturday 8-8 and Sunday from 9-6. Scheduling is based on seniority, with a shift bid system that includes scheduling associates to work one in every 3 weekends.This position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and working. Day two is a full day of training onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day three of training starts a six-week schedule of virtual class room training from 9-5 EST Monday to Friday. You must be available to attend all scheduled training – time off is not available during the training period.This position is expected to start February 28, 2025.Who you are:Completion of post-secondary educationMinimum 2 years of customer service experienceExcellent customer service skillsExcellent communication skillsStrong problem-solving skillsDemonstrate ability to multitask in a fast-paced environmentGenuine empathetic communication styleAbility to adjust working shift with 24hours noticeAbility to adapt to a changing work environmentOur CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

CAA South Central Ontario – Inbound Sales Advisor (Remote ON & MB) – Ontario

Company: CAA South Central Ontario

Location: Ontario

Expected salary:

Job date: Wed, 11 Dec 2024 03:14:39 GMT

Job description: About UsAs Canada’s largest automobile association, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:

  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!Position DetailsWhat you will do:We are offering a full-time permanent position as a work from home Inbound Sales Advisor. Working in a call center environment, you will be selling and upgrading CAA memberships to both potential and existing CAA Members. Our Membership Sales team is made up of driven, customer-oriented Associates who are obsessed with Member safety.This role sells travel medical insurance. You will be required to obtain your license, we provide training and certification within the first month of employment.You will need hard-wired, high-speed internet connection to work from home and a dedicated distraction free workspace or office. We provide the required technical equipment.Shifts range from 8am to 8pm EST, Monday to Saturday, and Sundays 9am to 6pm EST with a shifts every second weekend.This position begins with paid training. Day one is an onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day two of training starts a six-week schedule of virtual class room training from 9-5 EST Monday to Friday. You must be available to attend all scheduled training – time off is not available during the training period.This position is expected to start February 7, 2025.Who you are:

  • Completion of post-secondary education
  • 2-3 years of customer service experience
  • 1-2 years of sales experience
  • Licensed to sell Accident & Sickness Insurance considered an asset
  • Excellent customer service skills
  • Genuine empathetic communication style
  • Ability to meet all internal quality standards and KPI’s (Key Performance Indicators)
  • Hard working, positive attitude, team player
  • Self-starter with the ability to complete repetitive tasks while remaining focused
  • Strong problem-solving skills
  • Strong organizational skills
  • Ability to obtain and analyze information quickly on a reoccurring basis
  • Quick and accurate data entry

Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Facilities Project Specialist – CAA South Central Ontario – Thornhill, ON

Company: CAA South Central Ontario

Location: Thornhill, ON

Expected salary:

Job date: Fri, 15 Nov 2024 02:45:32 GMT

Job description: manager and stakeholders to initiate and execute projects in the areas of construction, renovation, remediation….. Work with the reporting manager and in-house legal department to ensure Contracts are in the best interest of the company…

Integrated Marketing Specialist – CAA South Central Ontario – Thornhill, ON

Company: CAA South Central Ontario

Location: Thornhill, ON

Expected salary:

Job date: Sat, 24 Aug 2024 23:28:34 GMT

Job description: problem solving Marketing campaign execution (combination of events, traditional media and digital channels) Prior… and execution of identified integrated marketing campaigns involving multiple internal and external stakeholders Develop campaign…

CAA South Central Ontario – Legal Counsel – Thornhill, ON

Company: CAA South Central Ontario

Location: Thornhill, ON

Expected salary:

Job date: Wed, 21 Aug 2024 00:21:25 GMT

Job description: and commercial law, marketing and advertising law and intellectual property law. Position Details What You Will Do Provide… and consulting agreements, and licenses Draft and review commercial agreements in connection with marketing and advertising…
The position involves working with commercial law, marketing and advertising law, and intellectual property law. The responsibilities include drafting and reviewing commercial agreements related to marketing and advertising, consulting agreements, and licenses.
Job Description

We are currently seeking a motivated and experienced Customer Service Representative to join our team. The ideal candidate will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:
– Respond to customer inquiries via phone, email, and in-person
– Resolve customer complaints quickly and efficiently
– Communicate with customers to ensure their needs are met
– Maintain a positive, empathetic, and professional attitude at all times
– Keep accurate records of customer interactions and transactions
– Follow up with customers to ensure their satisfaction
– Collaborate with internal teams to ensure customer satisfaction

Qualifications:
– High school diploma or GED required
– Previous customer service experience preferred
– Excellent communication and problem-solving skills
– Ability to work well in a team environment
– Proficient in Microsoft Office Suite
– Strong organizational skills

If you are passionate about providing excellent customer service and have the qualifications listed above, we encourage you to apply for this exciting opportunity.

CAA South Central Ontario – P&C Insurance Product Development Specialist – Mississauga, ON

Company: CAA South Central Ontario

Location: Mississauga, ON

Job description: channels and marketing plans Act as SME in Insurance products and services primarily for the auto lines of business, acting…
as a subject matter expert in insurance products for auto insurance. They play a key role in developing marketing plans and strategies for promoting these products to target audiences.
Job Description

Position: Park Ranger

Location: Vancouver, BC

Salary: $50,000 – $60,000 per year

Job Type: Full-time

Our client, a national park in Vancouver, BC, is currently seeking a Park Ranger to join their team. The ideal candidate will be responsible for maintaining the safety and cleanliness of the park, enforcing rules and regulations, and providing information and assistance to park visitors.

Responsibilities:

– Patrol assigned areas of the park to ensure safety and security
– Enforce park rules and regulations
– Provide information and assistance to park visitors
– Maintain cleanliness and order in the park
– Perform routine maintenance and repair tasks as needed
– Assist in emergency situations as required

Qualifications:

– High school diploma or equivalent
– Previous experience in a similar role preferred
– Strong communication and problem-solving skills
– Ability to work independently and as part of a team
– Valid driver’s license and clean driving record
– Must be able to work weekends and holidays as needed

If you are a motivated individual with a passion for the outdoors and customer service, we want to hear from you! Apply now to join our team as a Park Ranger.

Expected salary:

Job date: Sat, 03 Aug 2024 22:25:50 GMT