Company: Carleton University
Location: Ottawa, ON
Expected salary:
Job date: Thu, 07 Aug 2025 01:21:28 GMT
Job description: About Carleton UniversityCarleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation’s government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.The university’s is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.Duties and Responsibilities:Managed by the Director (Operations & Infrastructure), and reporting to the Supervisor of Operations, the Storage Administrator is accountable for the installation, operation and maintenance of high-performance storage systems in support of core organizational functions. Carries out infrastructure storage related configuration activities including storage and hosts zoning, storage provisioning, copy services and masking, disaster recovery configuration and replication for the different SAN/NAS storage technologies and platforms This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve storage issues in order to maximize the University IT system investments.When required, the incumbent will also assist with the maintenance and day to day operations associated with the ITS central backup system as well as all facets of the ITS data centres (protection, cabling, documentation, air-conditioning, electrical distribution, space allocation, new hardware installations and decommissioning old equipment…etc.).The priorities of this role are:
- Keep the storage, backup and data centre systems operational and well maintained.
- Review the storage platforms and SAN switches software and firmware life cycles.
- Review vendors functional and security newsletters and carry out software and firmware upgrades.
- Ensure all storage platforms and SAN switches, storage replication and continuous data protection are monitored.
- Provision new storage and reallocate existing storage space on the SAN/NAS according to customer requirements and university policies across the various platforms and systems requiring SAN.
- Develop and deliver metrics and analysis on a monthly basis related to the performance and capacities of our storage assets.
- Engage in storage solutions upgrade design, architecture reviews, security reviews, capacity planning, and performance trend analysis.
- Perform on-going tuning, capacity efficiency, cleansing and resources reclamation to ensure that storage resources are being utilized optimally and to ensure the availability of storage resources.
- Perform large scale migrations and upgrades during storage technology refreshes and capacity upgrades to provide better storage performance, and connectivity along with storage resources availability.
- Protect storage shared data against threats and ransomware.
- Troubleshoot storage performance, connectivity issues, replication and continuous data protection issues along with providing root cause analysis and provide support to other teams during issues.
- Continuously ensure Disaster Recovery Readiness, replication functionality and conduct disaster recovery tests to validate the configuration and readiness.
- Develop Polices, Processes, Procedures and Storage Infrastructure Documentation.
- Apply technology best practices, upgrades, apply vendor recommendations service and operation level agreements (SLA) and provide support to the applications different teams during projects and implementations and changes.
- Follow day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.
Support includes, but is not limited to, maintenance, troubleshooting, security, resource monitoring and planning, repair, upgrades and installation of storage and server hardware and software as well as support and participation on longer term projects. Comply with PCI Technical Compliance regulations and internal Carleton policies and code of conduct in order to maintain legal position and mitigate any potential risks.Responsibilities extend beyond a normal work day as IT resources are utilized twenty-four hours a day, three hundred sixty five days a year. This requires that the incumbent is required to be “on call” as needed and to work outside of regular business hours, if necessary, in order to complete specific work or to resolve problems. These are mission critical systems and at times will need that level of attention.A variety of computing systems and the associated programs that they run must be maintained in good working order by staff during all hours of scheduled computer operation. If a problem is encountered which compromises their operation, the incumbent will be required to work outside of normal working hours in order to restore the affected systems to good working order.Qualifications:The incumbent must possess the following qualifications:
- Experienced with storage technologies, typically block and file storage RAID methodologies, understand the differences and characteristics of various storage technologies (e.g. primary, secondary and off-line, tertiary or database storage, information volatility, random and sequential access, the ability to change information [read/write versus read only], addressability of information, capacity, performance, and so on ) and prior experience with a Storage Area Network is desired.
- Extended knowledge of the Storage Area Networking (SAN) and Network Area Storage (NAS) concepts.
- Experience with varied storage connectivity methods such as fibre channel, iSCSI, FCoE, NFS, CIFS and Host Bus Adapter concepts.
- Good undestanding of the network protocols such as DNS, FTP, HTTP, IP, SMTP, TCP, UDP and SSH.
- Understanding of the Active Directory (AD) and shared Data Access for users and groups.
- Thorough knowledge of Fibre Channel and FC fabric switches and how to integrate FC Unix and Windows (VM and physical) servers with a SAN.
- Knowledge about different hardware and operating systems (Unix, Windows) and services and their requirements, demands and impact on storage facilities.
- Thorough knowledge of general programming methodology and techniques, OS scripting and programming tools (Microsoft batch file, Visual Basic, Windows PowerShell, Windows Script Host, PERL, HTML, Unix/Linux Shell scripting, OneFS Restricted Shell scripting, etc.).
- Knowledge of the various managing and controlling remote systems tools (SSH, PuTTY, RDC).
- Administer and implement systems security with a demonstrated knowledge of firewall rules, file permissions, user groups, account administration, and package management.
- Knowledge of the antivirus software for protecting storage data from malware.
- Good understanding of the Dell Networker and DataDomain backup environment.
- Good knowledge of the networking firewall rules and understanding of the Windows authentication at domain controllers.
- Thorough knowledge of SyncIQ policies and Superna Eyeglass DFS Mode Failover processes.
- Ability to read, analyze, and interpret professional journals or technical procedures.
- Possessing excellent written and oral communication skills, the incumbent will write reports and procedure manuals and effectively present information and respond to questions from managers or clients.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Able to handle multiple tasks in a fast paced team environment and work under pressure to meet deadlines; possess exceptional organization skills; effectively determine priorities.
- Must possess a robust understanding of cloud storage solutions, with a particular emphasis on Microsoft Azure.
- Responsibilities extend beyond a normal workday as resources are utilized continually. This requires the incumbent to be “on call” and to work outside of regular business hours, as necessary, in order to complete specific work or to resolve problems.
Education and Experience:The above is normally acquired through the completion of:
- Honours degree in Computer Science or equivalent.
- Five years experience in Systems Administration. A focus on storage management (e.g. NAS, SAN) is desirable.
HR Note:Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.Health and Safety RequirementsThis position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.You must before attempting to apply for any postion.Please confirm that you have updated your candidate profile, if you are a returning applicant. Please note your profile includes important screening information.
