Randstad – Bilingual Contact Centre Manager – Insurance – Mississauga, ON

Company: Randstad

Location: Mississauga, ON

Expected salary:

Job date: Sun, 02 Mar 2025 06:19:58 GMT

Job description: Are you a Bilingual Contact Centre Manager with a keen interest in growing and developing teams? Are you a quick learner with a track record of high-performing? Do you enjoy motivating your team to reach their goals? Do you have an interest in making a meaningful impact on the lives of Canadians? If so, we may have just the role for you!We are looking for a Bilingual Contact Centre Manager for our client in the insurance industry who has experience leading remote teams, is familiar with sales management, and who is technically savvy! This company is in growth mode, and you will have an integral role in the creation of new policies and procedures as well as helping lead the team to success.This is a fully remote role, and you can be located anywhere in Ontario, and potentially Quebec. You must be fluently bilingual in English and French, and the ideal candidate has experience in the insurance industry.Advantages
fully remote role (all equipment provided)
Monday-Friday schedule
competitive pay range commensurate with experience
group benefits
volunteer days
3+ weeks of vacation to start
ability to work in a start-up style environmentResponsibilities
Manage, supervise, and train your sales team
Be responsible for achieving the target outcomes, and adjusting the strategy as needed
Help ensure a seamless customer journey, and deal with any escalations as necessary
Conduct performance reviews,
Analyze data and information to make the appropriate business decisionsQualifications
5+ years of call/contact centre management experience, ideally in a remote setting
Fluently Bilingual in English & French is a MUST
insurance industry experience is a strong preference
willingness to obtain an insurance license (LLQP)
technically savvySummary
If you are interested in learning more, this is not an exhaustive description of the role, so I’d love to hear from you.You can apply directly to the posting, or send an email to erin.bolton@randstad.ca with your resume attached!We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Deloitte – Business Operations Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Wed, 19 Feb 2025 23:05:20 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128207
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Business Operations Manager, you will be responsible for delivering business performance insights and analytics to drive data led business decisions and optimization for the Global Contact Center.In this role you will also:

  • Establish suite of management information to enable business performance insights and analytics delivering recommendations to key decision makers.
  • Perform data trending analyses of performance over time and performance against benchmarks to support insight-based decision-making process.
  • Support execution of functional (service operations, client services, workforce management, L&D) performance reviews including maturity assessments and strategic deep dives focused on delivering optimization and effectiveness.
  • Support execution of strategic initiatives, working with function teams and Business Partners (Talent, Finance, Technology & Innovation, and Reporting) identify issues and opportunities.
  • Support GCC COO to perform additional job-related duties as requested.

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong business analytics experience, with a focus on data driven insights and management information dashboards
  • Client-service minded with a focus on continuous improvement
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Proven trust in handling sensitive information and situations
  • Mastery of Microsoft Office (Excel, PowerPoint, Word, Power BI) with strong attention to detail and best in class deliverables
  • Experience in Technology and Transformation advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – Platform Strategy Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Wed, 19 Feb 2025 23:39:31 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128221
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Platform Strategy Manager, you will be responsible for delivering insights to the GCC Technology platform solutions, developing and validating the right strategy for the GCC to achieve the most effective way of working.In this role you will also:

  • Identify gaps and opportunities to enhance the usage of the existing platforms driving optimization and best practices for the GCC
  • Understand market leading approaches in contact center technologies with strong focus on customer experience and automation
  • Lead on the existing governance committees, tracking content, actions and plans, supporting a high paced change environment
  • Establish strong relationships with GCC Business Partners developing solid ways of working delivering impactful effectiveness for the GCC
  • Supports execution of strategic initiatives, identifying issues and opportunities within the platform solutions.
  • Adept at producing Client-ready deliverables

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong technology solutions experience, with a focus on optimization and process improvement
  • Client-service minded with a focus on innovation
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables
  • Contact Center technology stack/platforms knowledge advantageous
  • Experience in Experience in Technology and Transformation, ETP advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – Business Operations Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Thu, 20 Feb 2025 04:28:00 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128207
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Business Operations Manager, you will be responsible for delivering business performance insights and analytics to drive data led business decisions and optimization for the Global Contact Center.In this role you will also:

  • Establish suite of management information to enable business performance insights and analytics delivering recommendations to key decision makers.
  • Perform data trending analyses of performance over time and performance against benchmarks to support insight-based decision-making process.
  • Support execution of functional (service operations, client services, workforce management, L&D) performance reviews including maturity assessments and strategic deep dives focused on delivering optimization and effectiveness.
  • Support execution of strategic initiatives, working with function teams and Business Partners (Talent, Finance, Technology & Innovation, and Reporting) identify issues and opportunities.
  • Support GCC COO to perform additional job-related duties as requested.

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong business analytics experience, with a focus on data driven insights and management information dashboards
  • Client-service minded with a focus on continuous improvement
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Proven trust in handling sensitive information and situations
  • Mastery of Microsoft Office (Excel, PowerPoint, Word, Power BI) with strong attention to detail and best in class deliverables
  • Experience in Technology and Transformation advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – Platform Strategy Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Thu, 20 Feb 2025 05:23:07 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128221
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Platform Strategy Manager, you will be responsible for delivering insights to the GCC Technology platform solutions, developing and validating the right strategy for the GCC to achieve the most effective way of working.In this role you will also:

  • Identify gaps and opportunities to enhance the usage of the existing platforms driving optimization and best practices for the GCC
  • Understand market leading approaches in contact center technologies with strong focus on customer experience and automation
  • Lead on the existing governance committees, tracking content, actions and plans, supporting a high paced change environment
  • Establish strong relationships with GCC Business Partners developing solid ways of working delivering impactful effectiveness for the GCC
  • Supports execution of strategic initiatives, identifying issues and opportunities within the platform solutions.
  • Adept at producing Client-ready deliverables

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong technology solutions experience, with a focus on optimization and process improvement
  • Client-service minded with a focus on innovation
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables
  • Contact Center technology stack/platforms knowledge advantageous
  • Experience in Experience in Technology and Transformation, ETP advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Temporary Hurricane Contact Center Agent – The Sydney Call Centre – Nova Scotia

Company: The Sydney Call Centre

Location: Nova Scotia

Expected salary:

Job date: Wed, 15 Jan 2025 03:13:31 GMT

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…

The content discusses various MCI brands that specialize in customer service, digital experience, and collections. These include MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal. The companies provide services such as customer experience, account receivables, and digital experience to improve customer satisfaction and overall business performance.

Title: Administrative Assistant

Location: Ottawa, ON

Company: Confidential

Job Type: Full-time

Salary: Competitive

Job Description:

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team in Ottawa. The successful candidate will provide administrative support to ensure efficient operation of the office.

Responsibilities:
– Organize and schedule appointments
– Maintain contact lists
– Produce and distribute correspondence memos, letters, and forms
– Assist in the preparation of regularly scheduled reports
– Develop and maintain a filing system
– Order office supplies and research new deals and suppliers
– Maintain and update expense reports
– Schedule and coordinate meetings, appointments, and travel arrangements for managers
– Submit and reconcile expense reports
– Provide general support to visitors
– Act as the point of contact for internal and external clients

Qualifications:
– Proven experience as an administrative assistant or office admin assistant
– Knowledge of office management systems and procedures
– Excellent time management skills and ability to prioritize work
– Attention to detail and problem-solving skills
– Excellent written and verbal communication skills
– Strong organizational and planning skills
– Proficient in MS Office
– High school diploma or equivalent; college degree preferred

If you are a proactive person who has a strong work ethic and a positive attitude, we would love to hear from you. Apply now to join our team!

Work at Home Contact Center Agent – The Sydney Call Centre – Nova Scotia

Company: The Sydney Call Centre

Location: Nova Scotia

Expected salary:

Job date: Wed, 15 Jan 2025 03:00:41 GMT

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…

The content discusses various services offered by MCI, including collections, customer experience provider (CXP), customer service, digital experience provider (DXP), and account receivables. MCI operates under different brands like MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal.

The job description for the above link is for the position of a Social Worker in a correctional setting. The responsibilities include providing therapeutic support to inmates, facilitating group therapy sessions, conducting assessments and evaluations, developing treatment plans, coordinating with external healthcare providers, maintaining accurate and up-to-date documentation, and participating in case conferences and discharge planning meetings. The ideal candidate should have a degree in Social Work, a valid social work license, experience working with individuals with mental health and substance abuse issues, knowledge of therapeutic techniques and interventions, strong communication and interpersonal skills, and the ability to work effectively in a challenging and fast-paced environment.

Deloitte – Lead Architect Contact Centre, Service Excellence – Future of Service – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $84000 – 175000 per year

Job date: Wed, 11 Dec 2024 23:13:46 GMT

Job description: Job Type: Permanent
Work Model: Hybrid
Reference code: 127814
Primary Location: Toronto, ON
All Available Locations: Toronto, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Learn from deep subject matter experts through mentoring and on the job coaching
  • Be encouraged to deepen your technical skills…whatever those may be.
  • Have many careers in one Firm.

What will your typical day look like?We are seeking a Manager for our Technology & Transformation (T&T) division, who will focus primarily on the Future of Service (Contact Centre) offering with our national practice. As a Lead Architect, you will support engagement teams in the delivery of consulting mandates, by following proven practices and by ensuring the complete satisfaction of our customers. You will also support consulting sales activities, including the writing of service proposals. Finally, you will monitor and suggest new training to ensure your own development and that of the members of the team. You will play a key role in the coaching of our consulting team.About the teamIn good company. With the T&T team, you will be exposed to leading-edge technology in an environment focused on innovation and entrepreneurship. We are constantly looking for bright employees who are passionate about technology and seek to maximize the value we deliver to our clients. As a team member of T&T, you will be joining a team of passionate professionals from various backgrounds, who share a common interest in technology and customer service. If you are always yearning to learn more and rise to new heights in a fast-paced environment that is continuously evolving, this is the place or you.Enough about us, let’s talk about youAs a Lead Architect Contact Centre, you are someone with:

  • 8 years or more of relevant experience in providing architecture solution advisory services for Contact Centre or Service Desk/Delivery domains within an enterprise.
  • Bachelor’s degree in computer science or business, preferably a graduate degree, and you are well- versed in contact centre technologies and telephony capabilities.
  • Experience working with contact centre business stakeholders which has provided you with a strong foundational knowledge of how contact centre operations work and key capabilities such as channel interaction routing, workforce management, quality management and business application architectures.
  • Experience working with modern cloud-based contact centre technologies (i.e. CCaaS, AI/GenAI) and their applications to contact centre capabilities to improve both the customer/client and employee experience (previous experience with leading vendors such as Genesys, Five9, NICE, Google, or AWS is strongly recommended).
  • Relevant certifications from one or more CCaaS vendors
  • Who wants to use your depth of knowledge to help your clients, but also demonstrate a strong ability to adapt and learn new capabilities.
  • Experience with remote working models and able to travel for work nationally (as required)
  • Strong communication, synthesis and analysis skills with experience presenting to senior leadership audiences.
  • Experience designing, developing and evaluating technical specifications for contact centre technologies.
  • Experience documenting solution designs & specifications in Solution Design Documents, Non-Functional Requirements Documents, Architecture Documents, or similar documentation.
  • Experience in collaborating with architects, developers and SMEs to establish a technical vision and align on technical design decisions.

Total RewardsThe salary range for this position is $84,000 – $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.