Home Depot – Contact Centre, Bilingual Resolution Specialist – Toronto, ON

Company: Home Depot

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Apr 2025 02:55:44 GMT

Job description: Contact Centre, Bilingual Resolution Specialist Job At The Home Depot in Toronto, ON M3C 4H9Contact Centre, Bilingual Resolution Specialist Press ENTER to read the content or TAB to skip.1 Concorde Gate, Toronto, ON M3C 4H9Req140260 Full Time Corporate RemoteWith a career at The Home Depot, you can be yourself and also be part of something bigger.The Resolution Specialist, Customer Care core responsibility is to find a resolution for all customer issues; both simple and complex that may be received through any of the Home Depot’s Social Media platforms and other channels. This role will involve customer care processes including complaints through channels such as field partners, contact centre escalations, social media, SSC operations, reporting and process improvement initiatives.The position requires the ability to collaborate cross-functionally and make timely decisions by taking full ownership with minimal supervision while also aiming to drive improvements. The Resolutions Specialist uses independent judgment to make the final determination on resolution. The incumbent is empowered to make decisions and manages multiple complex cases per week.Key Responsibilities:Case Management:

  • Manage a number of active cases by providing exceptional customer service
  • Accountable to create, investigate and consult in the resolution of the end-to-end process involving a general liability claim on behalf of The Home Depot Canada.
  • Draft and execute on all corporate customer care issues, inclusive of building settlement and release documents, customer offers, denial letters and final position letters.
  • Demonstrate empowered ownership irrespective of nature of concern until resolution has been achieved.
  • Acts as an early warning system for the Company within digital space and escalate to the leadership team for support.

Communication:

  • Collaborate and provide cross functional support to all lines of business via multi-communication channels inclusive and not limited to administrative tasks, partnership and negotiation strategies following department Standard Operating Procedure (SOP).
  • Monitors online @HD mentions for Customer comments and engage on social platforms to resolve Customer Care issues.
  • Manages and moderates all interactions on specific digital platforms as assigned and report findings to the leadership team regarding significant issues, themes, and feedback collected through the channels.

Decision Making:

  • Required to lead with empathy and sensitivity while maintaining a passion for assessing customer needs.
  • Manages complexity by reviewing multiple sources of information to define problems accurately before moving to solutions.
  • Must be attentive to detail, accurate, and able to prioritize multiple tasks in a high pressure, fast-paced environment.
  • Ability to make decisions independently that are unstructured and in ambiguous situations by taking full ownership.

Competencies:Customer Focused, Decision Quality, Manages ConflictSkills:

  • Strong problem solving, organizational and time management skills.
  • Ability to make value-based decisions in ambiguous situations thinking outside the box.
  • Aptitude for learning new applications/software and processes.

Direct Manager/Direct ReportsReports to: Manager, Customer Experience and Sales SupportTravel Requirements:

  • No travel is required for this role

Physical Requirements:

  • Requires sitting at a workstation, majority of the day, with minimal standing.
  • Operating a computer and other technology.

Hybrid Work:

  • Independent

Working Conditions:

  • Sedentary work
  • Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift.
  • Work a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week.

Minimum Education:Bachelor’s degree or equivalent work experienceMinimum Years of Work Experience:Internal Candidates: Must fulfill minimum time-in-position (1 year).

  • 3+ years’ experience working in a customer service environment handling complaints or escalations with a level of complexity and ambiguity.
  • The knowledge, skills and abilities typically acquired through experience related to the job and/or business and retail.

Minimum Leadership Experience:N/ACertifications:N/AOther Requirements – Assets:

  • Bilingual in French is an asset.
  • Microsoft Suite an asset.
  • Previous experience in a call centre environment is an asset.

Le spécialiste en résolution de problèmes, Service à la clientèle, résout tous les problèmes des clients signalés sur toute plateforme (p. ex., médias sociaux) ou tout canal de Home Depot, qu’ils soient simples ou complexes. Il gère des processus du service à la clientèle, y compris les plaintes, par des canaux tels que les partenaires sur le terrain, les signalements des centres de relation clientèle, les médias sociaux, l’équipe de l’Exploitation du centre de soutien aux magasins (CSM), les rapports et les initiatives d’amélioration des processus.Le titulaire du poste collabore avec les équipes interfonctionnelles et prend des décisions opportunes tout en assumant sa pleine responsabilité avec un minimum de supervision et en favorisant le progrès. Il fait appel à son jugement afin de prendre les décisions appropriées pour résoudre les problèmes. Il est habilité à prendre des décisions et gère divers cas complexes au cours d’une même semaine.Principales responsabilitésGestion de cas

  • Gérer divers cas actifs en offrant un excellent service à la clientèle.
  • Créer des dossiers (p. ex., dossier de demande d’indemnisation en responsabilité civile générale au nom de Home Depot Canada), enquêter sur les cas et consulter les personnes appropriées du début à la fin du processus de résolution des problèmes.
  • Rédiger et exécuter toute note d’entreprise portant sur tous les problèmes liés au service à la clientèle, ce qui touche l’établissement d’ententes, les documents de décharge et les lettres de proposition, de refus et de position finale à l’attention des clients.
  • Faire preuve d’autonomie et prendre la responsabilité des sujets de préoccupation, quelle que soit leur nature, jusqu’à leur résolution.
  • Détecter rapidement les problèmes mentionnés sur les plateformes numériques et les signaler à l’équipe de direction, au besoin.

Communication

  • Collaborer et fournir un soutien interfonctionnel à tous les secteurs d’activité par l’entremise de canaux de communication multiples, notamment les tâches administratives et les stratégies de partenariat et de négociation conformes à la méthode d’exploitation normalisée (MEN) du rayon ou service.
  • Surveiller les mentions «@HD» sur les médias sociaux pour répondre aux commentaires des clients et résoudre les problèmes liés au service à la clientèle.
  • Gérer certaines plateformes numériques et agir à titre de modérateur, selon les besoins; tenir l’équipe de direction informée des problèmes, des sujets et des commentaires importants recueillis sur les canaux.

Prise de décisions

  • Diriger avec empathie et sensibilité tout en se vouant à l’évaluation des besoins des clients.
  • Gérer des situations complexes en analysant de nombreuses sources d’information pour définir les problèmes avec exactitude avant de trouver des solutions.
  • Porter attention aux détails, faire preuve de précision et être en mesure de classer par ordre de priorité de nombreuses tâches dans un milieu sous pression où les activités se déroulent à un rythme rapide.
  • Prendre des décisions qui nécessitent de penser autrement de façon indépendante et dans des situations ambiguës en s’appropriant pleinement le processus.

Compétences

  • Souci de la clientèle.
  • Qualité des décisions.
  • Gestion des conflits.

Aptitudes

  • Solides compétences en matière de résolution de problèmes, d’organisation et de gestion du temps.
  • Capacité à prendre des décisions axées sur les valeurs dans des situations ambiguës en sortant des sentiers battus.
  • Facilité à apprendre à utiliser de nouvelles applications et de nouveaux logiciels et processus.

Supérieur immédiat ou subordonnés

  • Supérieur immédiat : directeur, Expérience de magasinage du client et soutien aux ventes.

Exigences relatives aux déplacements

  • Aucun déplacement requis.

Exigences physiques

  • Position assise à un poste de travail la majorité de la journée, rarement debout.
  • Utilisation d’un ordinateur et d’autres technologies.

Travail hybride

  • Sans emplacement précis.

Conditions de travail

  • Travail sédentaire.
  • Espace de travail à domicile, sans bruit ni distractions pendant toute la durée du quart de travail.
  • Horaire variable (disponibilités de jour et de soir, à tout jour de la semaine).

Exigences de base

  • Baccalauréat ou expérience équivalente.

Expérience professionnelle

  • Candidats internes : exigences minimales relatives à l’ancienneté (un an).
  • Au moins trois ans d’expérience dans un environnement de service à la clientèle en gestion de plaintes, de signalements ou de problèmes complexes et ambigus de clients.
  • Connaissances, habiletés et aptitudes habituellement acquises dans le cadre d’une expérience pertinente connexe au poste ou au secteur de la vente au détail.

Expérience en direction

  • s. o.

Accréditations

  • s. o.

Autres exigences

  • Bilinguisme (anglais et français), un atout.
  • Connaissance de la suite Microsoft, un atout.
  • Expérience dans un centre d’appels, un atout.

Meridian Credit Union – Contact Centre Representative – Part-Time – 6 Month Contract – Toronto, ON

Company: Meridian Credit Union

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 08:34:40 GMT

Job description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Our Retail Banking Practice:Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members’ holistic financial growth.Is this role right for you? In this role, you will:As a member of the Contact Centre, the primary responsibilities for this position will be to understand services, financial and product needs of our Members while providing the appropriate advice and recommendations to fit these needs. This will include proactively identifying and promoting opportunities for Meridian and our Digital Bank’s products and services including the support of our digital and self-serve products. In this role the Contact Centre Representative will be responsible for meeting and exceeding specific individual and team based business goals. While providing the right financial solutions the incumbent will genuinely build and develop relationships with Members which will deepen their overall relationship with Meridian Credit Union and our digital bank. Individuals in this role will be expected to proactively engage in activities such as revenue generating and sales based activities, foster relationships and leverage referrals.

  • Proactively identify and promote opportunities with all Members, identifying Member needs and expectations and align products and services based on the identification of those needs driving referrals and provide seamless service experiences
  • Provide support to the Contact Centre by proactively responding to Member-initiated contacts, delivering fast, friendly efficient service, assisting with financial transactions such as but not limited to transfers, Cheque ordering, bill payments, DEFTs, ABM limit increase
  • Resolve problems at first point of contact where possible and refer more complex Member concerns to appropriate staff
  • Provide first point of support and resolve issues relating to technical issues; issues with OLB, etransfers, ABM/POS and within prescribed timelines

How you will succeed:

  • Strong commitment to service excellence and achievement of results
  • Solid knowledge of Meridian & our Digital Banks products, services and procedures or work experience in the Financial Services Industry
  • Organized with ability to quickly prioritize and effectively handle critical issues as they occur
  • Ability to exercise sound judgement
  • Works well independently or in a team environment
  • Possesses an understanding of all digital and self-serve initiatives
  • Flexible to work all scheduled hours which may include evenings and weekends

Competencies:

  • Member Focus – Personally demonstrating that our Members are our highest priority.
  • Proactive – Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
  • Open Communication – Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
  • Business Savvy – Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
  • Partner Orientation – Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
  • Integrity – Doing the right thing by always acting with openness, honesty and respect.

Office Location: Our team works in a hybrid environment at our St. Catharines office located at 531 Lake St, St Catharines, ON L2N 4H6, CAN.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of semi-monthly regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
  • This isn’t your typical “corporate” job. We work hard and we have fun!

Our Story:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Our Commitment to You:Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.

Randstad – Bilingual Contact Centre Manager – Insurance – Mississauga, ON

Company: Randstad

Location: Mississauga, ON

Expected salary:

Job date: Sun, 02 Mar 2025 06:19:58 GMT

Job description: Are you a Bilingual Contact Centre Manager with a keen interest in growing and developing teams? Are you a quick learner with a track record of high-performing? Do you enjoy motivating your team to reach their goals? Do you have an interest in making a meaningful impact on the lives of Canadians? If so, we may have just the role for you!We are looking for a Bilingual Contact Centre Manager for our client in the insurance industry who has experience leading remote teams, is familiar with sales management, and who is technically savvy! This company is in growth mode, and you will have an integral role in the creation of new policies and procedures as well as helping lead the team to success.This is a fully remote role, and you can be located anywhere in Ontario, and potentially Quebec. You must be fluently bilingual in English and French, and the ideal candidate has experience in the insurance industry.Advantages
fully remote role (all equipment provided)
Monday-Friday schedule
competitive pay range commensurate with experience
group benefits
volunteer days
3+ weeks of vacation to start
ability to work in a start-up style environmentResponsibilities
Manage, supervise, and train your sales team
Be responsible for achieving the target outcomes, and adjusting the strategy as needed
Help ensure a seamless customer journey, and deal with any escalations as necessary
Conduct performance reviews,
Analyze data and information to make the appropriate business decisionsQualifications
5+ years of call/contact centre management experience, ideally in a remote setting
Fluently Bilingual in English & French is a MUST
insurance industry experience is a strong preference
willingness to obtain an insurance license (LLQP)
technically savvySummary
If you are interested in learning more, this is not an exhaustive description of the role, so I’d love to hear from you.You can apply directly to the posting, or send an email to erin.bolton@randstad.ca with your resume attached!We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Deloitte – Business Operations Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Wed, 19 Feb 2025 23:05:20 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128207
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Business Operations Manager, you will be responsible for delivering business performance insights and analytics to drive data led business decisions and optimization for the Global Contact Center.In this role you will also:

  • Establish suite of management information to enable business performance insights and analytics delivering recommendations to key decision makers.
  • Perform data trending analyses of performance over time and performance against benchmarks to support insight-based decision-making process.
  • Support execution of functional (service operations, client services, workforce management, L&D) performance reviews including maturity assessments and strategic deep dives focused on delivering optimization and effectiveness.
  • Support execution of strategic initiatives, working with function teams and Business Partners (Talent, Finance, Technology & Innovation, and Reporting) identify issues and opportunities.
  • Support GCC COO to perform additional job-related duties as requested.

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong business analytics experience, with a focus on data driven insights and management information dashboards
  • Client-service minded with a focus on continuous improvement
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Proven trust in handling sensitive information and situations
  • Mastery of Microsoft Office (Excel, PowerPoint, Word, Power BI) with strong attention to detail and best in class deliverables
  • Experience in Technology and Transformation advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – Platform Strategy Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Wed, 19 Feb 2025 23:39:31 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128221
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Platform Strategy Manager, you will be responsible for delivering insights to the GCC Technology platform solutions, developing and validating the right strategy for the GCC to achieve the most effective way of working.In this role you will also:

  • Identify gaps and opportunities to enhance the usage of the existing platforms driving optimization and best practices for the GCC
  • Understand market leading approaches in contact center technologies with strong focus on customer experience and automation
  • Lead on the existing governance committees, tracking content, actions and plans, supporting a high paced change environment
  • Establish strong relationships with GCC Business Partners developing solid ways of working delivering impactful effectiveness for the GCC
  • Supports execution of strategic initiatives, identifying issues and opportunities within the platform solutions.
  • Adept at producing Client-ready deliverables

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong technology solutions experience, with a focus on optimization and process improvement
  • Client-service minded with a focus on innovation
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables
  • Contact Center technology stack/platforms knowledge advantageous
  • Experience in Experience in Technology and Transformation, ETP advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – Business Operations Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Thu, 20 Feb 2025 04:28:00 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128207
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Business Operations Manager, you will be responsible for delivering business performance insights and analytics to drive data led business decisions and optimization for the Global Contact Center.In this role you will also:

  • Establish suite of management information to enable business performance insights and analytics delivering recommendations to key decision makers.
  • Perform data trending analyses of performance over time and performance against benchmarks to support insight-based decision-making process.
  • Support execution of functional (service operations, client services, workforce management, L&D) performance reviews including maturity assessments and strategic deep dives focused on delivering optimization and effectiveness.
  • Support execution of strategic initiatives, working with function teams and Business Partners (Talent, Finance, Technology & Innovation, and Reporting) identify issues and opportunities.
  • Support GCC COO to perform additional job-related duties as requested.

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong business analytics experience, with a focus on data driven insights and management information dashboards
  • Client-service minded with a focus on continuous improvement
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Proven trust in handling sensitive information and situations
  • Mastery of Microsoft Office (Excel, PowerPoint, Word, Power BI) with strong attention to detail and best in class deliverables
  • Experience in Technology and Transformation advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – Platform Strategy Manager, Deloitte Global, Global Contact Center – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Thu, 20 Feb 2025 05:23:07 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 128221
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Experience a firm where wellness matters.
  • Be expected to share your ideas and to make them a reality.

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Platform Strategy Manager, you will be responsible for delivering insights to the GCC Technology platform solutions, developing and validating the right strategy for the GCC to achieve the most effective way of working.In this role you will also:

  • Identify gaps and opportunities to enhance the usage of the existing platforms driving optimization and best practices for the GCC
  • Understand market leading approaches in contact center technologies with strong focus on customer experience and automation
  • Lead on the existing governance committees, tracking content, actions and plans, supporting a high paced change environment
  • Establish strong relationships with GCC Business Partners developing solid ways of working delivering impactful effectiveness for the GCC
  • Supports execution of strategic initiatives, identifying issues and opportunities within the platform solutions.
  • Adept at producing Client-ready deliverables

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Strong technology solutions experience, with a focus on optimization and process improvement
  • Client-service minded with a focus on innovation
  • Highly organized and proactive, confidently raising issues and ideas to leaders
  • Demonstrated leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Excellent interpersonal skills, with ability to build connections and networks
  • Mastery of Microsoft Office (Excel, PowerPoint, Word) with strong attention to detail and best in class deliverables
  • Contact Center technology stack/platforms knowledge advantageous
  • Experience in Experience in Technology and Transformation, ETP advantageous
  • Minor travel involved

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Temporary Hurricane Contact Center Agent – The Sydney Call Centre – Nova Scotia

Company: The Sydney Call Centre

Location: Nova Scotia

Expected salary:

Job date: Wed, 15 Jan 2025 03:13:31 GMT

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…

The content discusses various MCI brands that specialize in customer service, digital experience, and collections. These include MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal. The companies provide services such as customer experience, account receivables, and digital experience to improve customer satisfaction and overall business performance.

Title: Administrative Assistant

Location: Ottawa, ON

Company: Confidential

Job Type: Full-time

Salary: Competitive

Job Description:

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team in Ottawa. The successful candidate will provide administrative support to ensure efficient operation of the office.

Responsibilities:
– Organize and schedule appointments
– Maintain contact lists
– Produce and distribute correspondence memos, letters, and forms
– Assist in the preparation of regularly scheduled reports
– Develop and maintain a filing system
– Order office supplies and research new deals and suppliers
– Maintain and update expense reports
– Schedule and coordinate meetings, appointments, and travel arrangements for managers
– Submit and reconcile expense reports
– Provide general support to visitors
– Act as the point of contact for internal and external clients

Qualifications:
– Proven experience as an administrative assistant or office admin assistant
– Knowledge of office management systems and procedures
– Excellent time management skills and ability to prioritize work
– Attention to detail and problem-solving skills
– Excellent written and verbal communication skills
– Strong organizational and planning skills
– Proficient in MS Office
– High school diploma or equivalent; college degree preferred

If you are a proactive person who has a strong work ethic and a positive attitude, we would love to hear from you. Apply now to join our team!