CRM Specialist (Salesforce Marketing Cloud) – Sobeys – Toronto, ON

Company: Sobeys

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 23:01:56 GMT

Job description: Requisition ID: 186609
Career Group: Corporate Office Careers
Job Category: E-commerce Mktg. & Digital Experience
Travel Requirements: 0 – 10%
Job Type: Full-TimeCountry: Canada (CA)
Province: Ontario
City: Toronto
Location: Sobeys Innovation Hub
Postal Code: M5V 1X6Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.Your groceries delivered. Just like that.™Ready to Make an impact?We are looking for a CRM Specialist to execute start-to-finish retention marketing campaigns as well as support overseeing the technical aspects of CRM journeys and email marketing deployments. Your role involves owning the end-to-end process, prioritizing tasks, and optimizing our portfolio to align with our business goals. You will leverage your expertise in Salesforce Marketing Cloud and data insights to shape customer programs and provide valuable insights to our management team.Here’s where you’ll be focusing:

  • Leverage your Salesforce Marketing Cloud proficiency to develop targeted, engaging, and effective customer communications that drive sales, increase basket size, and achieve stakeholder objectives.
  • Provide expert guidance on CRM strategies through the Salesforce Marketing Cloud platform, oversee campaign optimization, and manage IT partners to accomplish campaign goals.
  • Utilize customer data and insights to champion personalization across the organization through customer lifecycle journeys, triggers, and dynamic email content, ensuring they align with CRM goals.
  • Continuously optimize email content strategies by conducting thorough A/B testing, educating on new processes, and fostering internal alignment on new technology.
  • Reporting on retention key performance metrics through collaboration with various business units to identify and optimize CRM opportunities as well as secure alignment on channel objectives, insights and benchmarks.
  • Support management in defining customer segments and growing the current customer base through data – driven tactics and messaging (i.e., acquire, retain, win-back, grow, react etc.)
  • Manage campaign planning documents and briefs, facilitating communication with stakeholders, including cross-functional loyalty teams and business units.

What you have to offer:

  • At least 2 years of hands-on experience in Salesforce Marketing Cloud, ideally with SFMC certification.
  • Strong proficiency in Journey Builder, AMPscript, Email Studio, and automation tools.
  • 2-5 years of marketing experience, with a focus on CRM, customer retention, or email marketing.
  • Strong knowledge of email marketing metrics and best practices (open rates, CTR, deliverability, etc.) and the ability to translate data into actionable insights that shape both creative and promotional strategy.
  • Experience with email coding (HTML, CSS), and familiarity with email testing tools like Litmus.
  • Experience with data analysis tools such as Google Analytics 4, Datorama, Tableau, or other relevant
  • Exceptional project management skills with proven ability to work collaboratively with creative teams and data teams for successful campaign execution.
  • Previous experience in e-commerce, retail or b2c industries is an asset.
  • Travel 10%-15%

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

  • Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
  • Access to Virtual Health Care Platform and Employee and Family Assistance Program.
  • A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
  • A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
  • Learning and Development Resources to fuel your professional growth.
  • Parental leave top-up
  • Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Sobeys Inc. is seeking a CRM Specialist to join their new e-commerce grocery home delivery business in Alberta, Ontario, and Quebec. The successful candidate will be responsible for executing retention marketing campaigns using Salesforce Marketing Cloud and data insights to shape customer programs and provide valuable insights to the management team. The role involves managing CRM strategies, optimizing email content strategies, and reporting on key performance metrics. The ideal candidate will have experience with Salesforce Marketing Cloud, email marketing, and data analysis tools. Sobeys offers a competitive Total Rewards package, including benefits, virtual health care, retirement savings plans, and learning and development resources. They are committed to accommodating applicants with disabilities throughout the hiring process.

Database Marketing & CRM Director – O2E Brands – Vancouver, BC

Company: O2E Brands

Location: Vancouver, BC

Expected salary: $135000 – 150000 per year

Job date: Thu, 19 Dec 2024 23:04:22 GMT

Job description: across sales, service and marketing. Ensure alignment with the company’s digital experience vision and business objectives…Description : 1-800-GOT-JUNK? is looking for a Database Marketing & CRM Director to join our growing team! As the…

Visual Designer – CRM & Personalization Focus – Accenture – Toronto, ON

Company: Accenture

Location: Toronto, ON

Expected salary:

Job date: Tue, 10 Dec 2024 23:14:42 GMT

Job description: Who We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at:You Are:
As a CRM Visual Designer at Accenture, you will create impactful, visually engaging assets to support CRM and personalization initiatives. You will collaborate closely with CRM strategists, creative leads, and data teams to design and optimize assets for email, in-app messaging, and other digital channels. This role requires a strong foundation in CRM-focused design, understanding of user experience, and hands-on experience with tools like Braze, Salesforce Marketing Cloud, and Adobe Creative Suite to deliver consistent, high-quality visual experiences.The Work:Design & Develop CRM Assets: Create visual assets for CRM campaigns, including email templates, dynamic content, landing pages, and personalized in-app graphics, ensuring brand consistency and optimal performance.Collaboration with CRM Teams: Work closely with CRM strategists, developers, and creative directors to ensure that designs align with CRM platform capabilities and personalization requirements.Optimization through Data: Utilize data-driven insights to refine designs for segmented audiences and personalize visual content based on customer behavior, leveraging platforms like Braze and Salesforce for implementation.Maintain Brand Consistency: Ensure all visual content adheres to brand guidelines, delivering a seamless customer experience across the digital ecosystem.Trend & Tool Awareness: Stay current with CRM design trends, best practices, and updates to tools like Braze, Figma, Adobe Experience Manager, and Salesforce Marketing Cloud.Here’s What You’ll Need:5+ years in visual design with a focus on CRM, personalization, and customer engagement.Proficiency in Adobe Creative Suite, Figma, Sketch, and CRM platforms (Braze, Salesforce Marketing Cloud, Adobe Experience Cloud). Experience with data-driven design and dynamic content personalization.A Strong portfolio showcasing CRM-related design work, particularly email campaigns, personalized content, and dynamic user journeys.Demonstrated ability to work closely with CRM, data, and creative teams to integrate design seamlessly into marketing workflows.Solid understanding of UX principles, especially as they relate to CRM and personalized customer journeys.A minimum of a high school diploma or GED is required for this positionEnglish is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company’s activities to avoid this requirement.About AccentureAccenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.

Accenture Song helps clients grow and create value through customer relevance. They offer services in growth, design, technology, creative, media, marketing strategy, and more. The CRM Visual Designer role focuses on creating visually engaging assets for CRM campaigns, collaborating with CRM teams, optimizing designs based on data, and maintaining brand consistency. The ideal candidate will have experience in visual design, CRM, personalization, and customer engagement, proficiency in tools like Adobe Creative Suite and CRM platforms, a strong portfolio, and an understanding of UX principles. Accenture is committed to diversity and inclusion, offering accommodation for disabilities or religious observances. They value creating a workforce where all individuals can feel comfortable, be themselves, and contribute.

CRM Manager – Mundipharma – Toronto, ON

Company: Mundipharma

Location: Toronto, ON

Expected salary:

Job date: Sat, 07 Dec 2024 01:20:00 GMT

Job description: , Marketing & Commercial Operations, the CRM Manager will be the primary person responsible for management of the CRM system… in close collaboration with the Field Force, Sales Management, Marketing, Medical, Compliance and others on tasks such as: report generation…

Seismic – Principal Product Manager (CRM Integrations) – Toronto, ON

Company: Seismic

Location: Toronto, ON

Expected salary:

Job date: Tue, 26 Nov 2024 23:24:54 GMT

Job description: As Principal Product Manager for CRM Integrations, you will drive the strategy and execution of integrating CRM systems into the Seismic Platform. This role demands a deep technical understanding of CRM data and use cases, as well as associated user workflows.You will lead a collaborative team in delivering innovative product features, identifying and prioritizing requirements, and defining a robust product roadmap that aligns with our business and strategic objectives. Your effectiveness in collaboration with engineering, design, and product marketing teams is crucial for developing innovative solutions. You will also stay updated on market trends through comprehensive research and client interactions.What you will do:

  • Collaborate effectively with cross-functional teams (engineering, design, user research, marketing, sales) to deliver impactful product features
  • Define product roadmaps that align with strategic business goals
  • Prioritize, manage and effectively communicate product requirements and customer value
  • Work directly or indirectly with partner organizations to build effective solutions and integrations
  • Define data strategy and use-cases for CRM data within the Seismic Platform
  • Stay informed on market trends and customer needs

Who you are:

  • Bachelor’s degree in Business Administration, Cognitive or Computer Science or a related field (Master’s or MBA preferred).
  • Extensive experience (7+ years) in product management for Enterprise SaaS products
  • Proficiency with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot)
  • Strong analytical skills with a proven ability to use data-driven decision making
  • Experience with platform integrations, APIs, Webhooks
  • Experience with partnerships including GTM, cross-selling, and co-building etc.
  • Excellent communication skills, both written and verbal
  • Demonstrated ability to deliver exceptional customer experiences
  • Strong understanding of product development operations including agile methodologies and product lifecycle management

Why Join Us:

  • Opportunity to be a key technical leader in a rapidly growing company and drive innovation in the SaaS industry.
  • Work with cutting-edge technologies and be at the forefront of AI advancements.
  • Competitive compensation package, including salary, bonus, and equity options.
  • A supportive, inclusive work culture.
  • Professional development opportunities and career growth potential in a dynamic and collaborative environment.

Our values:Here at Seismic, we ignite growth for our company, industry, and people. We are enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values.

  • We are inclusive.
  • We are vulnerable.
  • We seek to understand.
  • We strive for excellence.
  • We champion the customer.
  • We celebrate success.

What we have for you:USA

  • Take time to rest and recharge with generous time off, paid company holidays and end of year company shutdown.
  • Medical, dental, vision, employer-paid life insurance and disability benefits
  • Access to Health Savings Account (HSA) with $1,000 Single/$2,000 annual employer contribution
  • Access to free paid telemedicine and wellness offers through medical plan
  • Fertility and family planning benefits with financial assistance for adoption and surrogacy
  • Paid parental leave and family caregiver leaves
  • Annual professional development reimbursement
  • Mental health support with 12 free counseling sessions for you and your family members
  • 401k with annual employer match
  • Equity program and performance-based bonuses
  • Bring Your Own Device technology stipend
  • Seismic Cares Program with charitable donation matching

Canada

  • Take time to rest and recharge with paid time off, paid company holidays, and end of year company shutdown
  • Fertility and family planning benefits with financial assistance for adoption and surrogacy
  • 100% employer-paid Medical, dental, vision and 2x life insurance
  • Retirement savings plan with annual employer contribution
  • Equity program and performance-based bonuses
  • Paid parental leave
  • Access to free paid telemedicine
  • Mental health support with 12 free counseling sessions for you and your family members
  • Annual professional development reimbursement
  • Bring Your Own Device technology stipend
  • Seismic Cares Program with charitable donation matching
  • Communities of Belonging (employee resource/affinity groups)

#LI-Remote #LI-DL1#LI-DL

CRM Delivery Manager – Informa – United Kingdom – Milton, NS

Company: Informa

Location: United Kingdom – Milton, NS

Expected salary:

Job date: Sat, 30 Nov 2024 02:27:13 GMT

Job description: to fill this role from 6th January 2025. The CRM Delivery Manager will be responsible for expertly contributing to marketing… from the marketing planning teams. Key Accountabilities Work with marketing planning teams to advice on best practice…

The CRM Delivery Manager will be responsible for contributing expertise to marketing planning teams. They will work with these teams to advise on best practices. The role begins on 6th January 2025.

Title: Sales Associate

Location: Calgary, AB

Description: We are seeking a dynamic and results-oriented Sales Associate to join our team in Calgary. In this role, you will be responsible for meeting and exceeding sales targets by providing exceptional customer service, building relationships with customers, and effectively communicating product information. The ideal candidate will have previous retail sales experience, a passion for customer service, and the ability to work in a fast-paced environment. If you have a strong work ethic, excellent communication skills, and a drive to succeed, we want to hear from you! Apply now to join our team and start your career in sales.

Responsibilities:

– Greet customers and assist them in finding products
– Provide product information and recommendations
– Ensure customer satisfaction by offering exceptional service
– Meet and exceed sales targets
– Build and maintain relationships with customers
– Maintain a clean and organized store environment
– Process transactions and handle cash and credit card payments
– Work collaboratively with team members to achieve store goals
– Stay current on product knowledge and industry trends

Qualifications:

– Previous retail sales experience is preferred
– Strong communication and interpersonal skills
– Ability to work in a fast-paced environment
– Excellent customer service skills
– Results-oriented and goal-driven
– Ability to work flexible hours, including evenings and weekends
– High school diploma or equivalent

If you are a motivated and energetic individual with a passion for sales, we want to hear from you! Apply now to be considered for this exciting Sales Associate opportunity in Calgary.

CRM Delivery Manager – Taylor & Francis – Milton, NS

Company: Taylor & Francis

Location: Milton, NS

Expected salary:

Job date: Fri, 29 Nov 2024 23:01:24 GMT

Job description: to fill this role from 6th January 2025. The CRM Delivery Manager will be responsible for expertly contributing to marketing… from the marketing planning teams. Key Accountabilities Work with marketing planning teams to advice on best practice…

The CRM Delivery Manager will be responsible for providing expert contributions to marketing planning teams, advising on best practices for CRM delivery. Key accountabilities include collaborating with marketing planning teams and ensuring effective CRM strategies are implemented.

Title: Customer Support Specialist

Location: Toronto, ON

Job Type: Full-Time

Our client is looking for a Customer Support Specialist to join their team in Toronto, ON. As a Customer Support Specialist, you will be responsible for providing timely and accurate support to customers via phone, email, and chat. You will also be responsible for troubleshooting and resolving customer issues and escalating complex cases to the appropriate department.

Responsibilities:
– Manage customer inquiries via phone, email, and chat
– Provide timely and accurate support to customers
– Troubleshoot and resolve customer issues
– Escalate complex cases to the appropriate department
– Communicate effectively with customers and internal teams
– Maintain accurate records of customer interactions

Qualifications:
– Previous experience in customer support
– Excellent communication and problem-solving skills
– Ability to work in a fast-paced environment
– Strong attention to detail
– Proficiency in Microsoft Office suite

If you are a customer-focused individual with a passion for providing exceptional support, apply now for the Customer Support Specialist position in Toronto, ON.

Manager, Database Marketing & CRM – O2E Brands – Vancouver, BC

Company: O2E Brands

Location: Vancouver, BC

Expected salary: $85000 – 115000 per year

Job date: Fri, 15 Nov 2024 23:34:03 GMT

Job description: Description : 1-800-GOT-JUNK? is looking for a Database Marketing & CRM Manager who will be responsible for driving… goals & objectives in support of our marketing strategies and plans to achieve retention targets. In this high-priority…

Teamrecruiter.com – Instructional Designer – Moodle exp, CRM Training (Remote work, Part-time) – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 09 Nov 2024 23:49:05 GMT

Job description: One of our major government clients is looking for an Instructional Designer – Moodle exp, CRM Training (Remote work, Part-time)
Length: Approx. 4 months contract with a possibility of extension
Work Location – Remote (Canada)
Working Hours: 10-15 hours per week – Flexible (some availability required between 8 AM – 5 PM for team and SME meetings)ABOUT THE ROLE:Instructional Designer (Moodle Experience Required) – Minimum 5 years experience may consider less if experience is very relevant (workplace training, Moodle).We are seeking a skilled instructional designer to bring a fresh perspective to our CRM training program. The ideal candidate will have experience in designing job-training content and expertise in Moodle. This contract position offers the flexibility to work outside of traditional hours, though some availability during standard business hours is necessary for collaboration.RESPONSIBILITIES:

  • Design and develop engaging job-training content for our CRM program on Moodle.
  • Collaborate with subject matter experts (SMEs) and the internal team to ensure content meets learning objectives.
  • Bring innovative ideas and a fresh perspective to enhance the existing CRM training.
  • Ensure instructional materials are user-friendly and aligned with adult learning principles.
  • Adjust and improve course designs based on feedback and evolving training needs.

QUALIFICATIONS:

  • Proven experience as an instructional designer, specifically with Moodle.
  • Demonstrated expertise in developing job-training content.
  • Ability to conceptualize and implement creative training solutions.
  • Strong understanding of adult learning principles and instructional design methodologies.
  • Excellent communication skills and the ability to collaborate effectively with SMEs and team members.
  • Flexibility and availability to attend occasional meetings during regular business hours.

PREFERRED QUALIFICATIONS:

  • Experience in CRM training design or similar job-training programs.
  • Ability to work independently and bring forward new ideas proactively.

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Zara.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement auprès des entreprises Fortune 500 et des entreprises à croissance émergente en Amérique du Nord. Nos consultants et chargés de comptes travaillent en interne…

Teamrecruiter.com – Instructional Designer – Moodle exp, CRM Training (Remote work, Part-time) – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 09 Nov 2024 23:01:48 GMT

Job description: One of our major government clients is looking for an Instructional Designer – Moodle exp, CRM Training (Remote work, Part-time)
Length: Approx. 4 months contract with a possibility of extension
Work Location – Remote (Canada)
Working Hours: 10-15 hours per week – Flexible (some availability required between 8 AM – 5 PM for team and SME meetings)ABOUT THE ROLE:Instructional Designer (Moodle Experience Required) – Minimum 5 years experience may consider less if experience is very relevant (workplace training, Moodle).We are seeking a skilled instructional designer to bring a fresh perspective to our CRM training program. The ideal candidate will have experience in designing job-training content and expertise in Moodle. This contract position offers the flexibility to work outside of traditional hours, though some availability during standard business hours is necessary for collaboration.RESPONSIBILITIES:

  • Design and develop engaging job-training content for our CRM program on Moodle.
  • Collaborate with subject matter experts (SMEs) and the internal team to ensure content meets learning objectives.
  • Bring innovative ideas and a fresh perspective to enhance the existing CRM training.
  • Ensure instructional materials are user-friendly and aligned with adult learning principles.
  • Adjust and improve course designs based on feedback and evolving training needs.

QUALIFICATIONS:

  • Proven experience as an instructional designer, specifically with Moodle.
  • Demonstrated expertise in developing job-training content.
  • Ability to conceptualize and implement creative training solutions.
  • Strong understanding of adult learning principles and instructional design methodologies.
  • Excellent communication skills and the ability to collaborate effectively with SMEs and team members.
  • Flexibility and availability to attend occasional meetings during regular business hours.

PREFERRED QUALIFICATIONS:

  • Experience in CRM training design or similar job-training programs.
  • Ability to work independently and bring forward new ideas proactively.

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Zara.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them…