Client Success Coach (CSM) – Impact Clients – Toronto, ON

Company: Impact Clients

Location: Toronto, ON

Expected salary: $35000 – 70000 per year

Job date: Thu, 22 May 2025 22:25:56 GMT

Job description: We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.About Us:
Richard Yu is an online business coach with:

  • 100K+ subscribers on YouTube →
  • A growing personal brand on Instagram →

Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.About The Role:
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours, with rotating Saturday coverage (1x/month for 4–5 hours).You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we’re in the coaching business.RequirementsHere are the requirements:

  • You must be able to commit full time hours (Our office hours are 9 AM – 6 PM EST, though if you are different time zones we’re super open minded)
  • You will be conducting new onboarding calls daily to welcome in new students.
  • You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
  • You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
  • Weekly group coaching calls answering client questions
  • Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
  • Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
  • Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
  • Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) – you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
  • Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
  • You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
  • You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

WHO THIS IS FOR:

  • A coach or mentor at heart—you love helping people
  • Clear, professional communicator (spoken and written English)
  • Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
  • Sales background
  • Able to handle fast-paced environments, multiple clients, and changing priorities
  • Willing to grow with us long-term (3+ years)—this isn’t a side hustle
  • Open to feedback and constructive coaching (we’ll train you, but we expect growth)
  • Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

WHO THIS IS NOT FOR:

  • You have another full-time job or multiple freelance clients
  • You struggle with structure, deadlines, or fast execution
  • You dislike being challenged to improve daily

BenefitsBase Salary: $3,000–$6,000 USD/month (depending on experience)Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

Job Summary: Client Success Coach

Company Overview: Richard Yu’s online education company aims to empower individuals to start transformative digital arbitrage businesses. The company is expanding and emphasizes a faith-driven, service-oriented culture.

Position: Full-time Client Success Coach

Key Responsibilities:

  • Conduct onboarding and check-in coaching calls to support new students.
  • Engage with clients through daily messaging to motivate and maintain accountability.
  • Lead weekly group coaching sessions.
  • Innovate and create training materials to enhance client experience.
  • Manage renewal and upgrade calls to transition clients into advanced programs.
  • Maintain clear communication and report on tasks via various platforms and tools (e.g., Slack, GSuite).

Requirements:

  • Commitment to full-time hours; availability from 8 AM to 5 PM EST, Monday to Friday (with occasional Saturday work).
  • Residence in North America, Europe, or South Africa; fluent in accent-neutral English.
  • Strong communication and interpersonal skills.
  • Comfortable with technology and willing to learn quickly.
  • Must be adaptable and detail-oriented, with an understanding of systems and processes.

Ideal Candidate:

  • A natural mentor who enjoys motivating others.
  • Experienced in organic marketing and sales.
  • Able to thrive in fast-paced environments and handle multiple priorities.
  • Must be committed to long-term growth with the company.

Compensation:

  • Base salary between $3,000–$6,000 USD/month, depending on experience, with additional commission opportunities.

Not Suitable For:

  • Individuals with other full-time commitments or those who struggle with structure and deadlines.

SAP – Customer Success Manager (CSM) – SAP Academy for Customer Success – Toronto (HYBRID) – Toronto, ON

Company: SAP

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Jul 2025 01:50:39 GMT

Job description: We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy.SAP is not offering relocation benefits for this role at this time.SAP is not offering current or future visa sponsorship for this role at this time.The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.Who You’ll BecomeThe Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.What You’ll DoAs a CSM within the SAP Academy for Customer Success, you will be responsible to:

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.CSM focus areas:SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

  • S/4HANA Finance
  • Finance & Quote to Cash(Q2C)
  • Procurement

SAP SuccessFactors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domainsWhat You Bring

  • 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.

Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.A cooperative and productive approach to working relationships, internally and externally.A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.Proficiency in English to engage with our global network.The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions – all while learning in a dynamic environment and earning competitive pay and benefits.SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.#SAPAcademyforCustomerSuccess#SAPCSCareersBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 77,800 – 178,200 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: .Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.Requisition ID: 431834 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 431834Posted Date: Jul 17, 2025Work Area: SalesCareer Status: GraduateEmployment Type: Regular Full TimeExpected Travel: 0 – 10%Location:Toronto, ON, CA, M5K 1B7Job alert

SAP – Customer Success Manager (CSM) – SAP Academy for Customer Success – Toronto (HYBRID) – Toronto, ON

Company: SAP

Location: Toronto, ON

Expected salary:

Job date: Fri, 18 Jul 2025 22:57:32 GMT

Job description: We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy.SAP is not offering relocation benefits for this role at this time.SAP is not offering current or future visa sponsorship for this role at this time.The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.Who You’ll BecomeThe Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.What You’ll DoAs a CSM within the SAP Academy for Customer Success, you will be responsible to:

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.CSM focus areas:SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

  • S/4HANA Finance
  • Finance & Quote to Cash(Q2C)
  • Procurement

SAP SuccessFactors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domainsWhat You Bring

  • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.

Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.A cooperative and productive approach to working relationships, internally and externally.A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.Proficiency in English to engage with our global network.The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.#SAPAcademyforCustomerSuccess#SAPCSCareersBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 77,800 – 178,200 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: .Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.Requisition ID: 431834 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Teamrecruiter.com – Scrum Master (CSM, Agile, Web, Government) – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Wed, 08 Jan 2025 23:24:06 GMT

Job description: Our Government client is looking for a Scrum Master (CSM, Agile, Web, Government)Length: 12 months Contract with the possibility of extensionLocation: Canada (Remote – MST)Hours of Work: 7.25 hours per day/36.25 hours per weekPROJECT OVERVIEW:
The Government has embarked on transforming the work of government to deliver simpler, more efficient, and better services for the citizens of Alberta, thereby ensuring that the needs of Albertans are effectively met in the digital age. The Province has a strategic role within government to drive efficiencies, innovation and modernization. As part of this role, the Province is expanding the digital delivery of services with the view of simplifying and providing better user experiences with interactions with the Government.The Digital Design and Delivery Division (“3D”), formerly the Digital Innovation Office (“DIO”), is the Province’s new centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices. 3D is currently working with the Ministries of Justice, Advanced Education, Indigenous Relations, Seniors, Community and Social Services, Children’s Services, and Service Alberta and Red Tape Reduction. 3D may establish working relationships with other Ministries throughout this engagement.The Province requires up to three (3) Scrum Masters to work with 3D on service innovation, program review and digital transformation projects across the Government. The Scrum Master(s) will work as part of cross-functional program review or product delivery teams.
These teams, led by the Government product owners and 3D work collaboratively and collectively participate in a full range of activities including: field research, backlog definition and refinement, and sprint planning and execution.A Scrum Master identifies and removes roadblocks and distractions that affect sprint commitments and prevent delivery of product features. The Scrum Master(s) will be responsible for the management of the agile sprint process for cross-functional program review or product delivery teams. The Scrum Master(s) will provide leadership and mentoring in agile principles, policies, and procedures, to enable the teams to self-organize and deliver consistently on sprint deliverables. The Scrum Master will be expected to manage communication, maximize transparency, disseminate information related to service delivery, and resolve any conflict when it arises.SCOPE OF SERVICES:
It is anticipated that the Scrum Master(s) will be required for one (1) year; however, the Province may extend the contract for up to twenty-four (24) months on the same terms and conditions.
The Scrum Master(s) will be required on a full time basis (7.25 hour work day), working across two (2) to three (3) projects. Time, location and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Scrum Master(s) may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, a Scrum Master may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:

  • Lead and mentor cross-functional program review and product delivery teams in agile principles, policies, and procedures.
  • Lead and facilitate key agile ceremonies, including planning sessions, stand-ups, sprint reviews, product demos, retrospectives, and refinement. This could also include ad hoc sessions.
  • Facilitate effective delivery of Services and deliverables by the cross-functional program review and product delivery teams through coaching and guiding the Government product owner and the team. Specifically:

o Coach the team on the application of agile methodology including how to provide effective estimates and sprint commitments, how to adjust for external dependencies, how to eliminate blocking issues, etc.
o Promote the successful achievement of sprint goals and commitments, by acting as the intermediary between the Government product owner and team
o Guide the Government product owner on reporting, release planning, and road-mapping

  • Maintain delivery metrics and report on product level plans, progress, and quality assurance using project management tools and Artifacts such as sprint burndown/velocity charts, product backlogs, and sprint backlogs. The Scrum Master(s) will be required to report on progress to the Province as directed.
  • Participate in digital service delivery activities, such as user research and usability testing.

The Province and Employment Agency shall determine changes to Services and Materials as required.MUST-HAVE SKILLS:
1. PROFESSIONAL LICENSES/CERTIFICATIONS

  • Active Certified Scrum Master certification (please attach)

2. TECHNICAL SKILLS

  • Knowledge of various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).

3. WORK EXPERIENCE

  • 2 years of experience delivering training sessions via web-based interactive technology i.e. TEAMs.
  • 2 years of experience leading and facilitating key agile ceremonies, including planning sessions, stand-ups, product demonstrations, and retrospectives
  • 2 years of experience leading and mentoring team(s) in agile principles, policies and procedures
  • 2 years of experience planning work that aligns to product owner priorities (Sprint planning and backlog planning)
  • 2 years of experience with Agile methodology
  • 5 years of experience with software development processes, and all associated best practices, methods, standards, tools, and policies
  • 2 years of experience working on agile software development and modern, service design based product delivery comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale

NICE TO HAVE SKILLS:

  • 5 years of experience in web service or development
  • 5 years of experience developing and maintaining positive stakeholder relationships across the organization, including executive level
  • 2 years of experience working in or for the public sector
  • 1 years of experience working with teams that also apply UX design, service design, design thinking, or human-centered design approaches

MANDATORY ASSIGNMENT:
Answers to the following questions should be at the end of the resume.
You must provide two (2) project/assignment examples, which exemplify/demonstrate the Scrum Master’s (your) expertise. Questions 1 through 5 must be answered for each project example. The evaluation team must be able to determine which project any given answer relates to. Where the answer to a question is the same for both projects, this must be clearly stated.1. Provide an overview of the project/assignment the Scrum Master (you) or the Scrum Master’s (your) team was engaged in that demonstrates expertise in the Scrum Master (your) role.2. Describe the sector(s) (i.e. public, private or other) the project/assignment served.3. Identify the project/assignment size in dollar value (i.e. less than $100,000, less than $500,000, less than $1,000,000 or greater than $1,000,000).4. Describe the approach for the design, development, mitigation of risk and delivery of the project/assignment, including any special considerations with respect to methodology or processes. In providing a response consider quality assurance and communication across the cross functional team.5. Provide a list of specific skills, tools and/or technology used within the project/assignment.LOCATION OF WORK:

  • The Scrum Master(s) will primarily work remotel ; however, the Scrum Master(s) may be required to attend meetings or work sessions in Edmonton on reasonable notice from the Province. The Province will make arrangements for travel for field research and user interview purposes where possible at no cost to the province.

FACILITIES:

  • In the event that the Scrum Master(s) are directed to work remotely, the Scrum Master(s) shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Scrum Master(s) have the necessary access and credentials to the Government system.
  • In the event that, the Scrum Master(s) are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies. However, the Scrum Master(s) shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Scrum Master(s) have the necessary access and credentials to the Government system.
  • The virtual meeting tool for the Province is Microsoft Teams. Zoom may be sometimes used when needed, however, Zoom accounts are not provided by the Province..

CRIMINCAL RECORDS CHECK:

  • Upon request by the Province and Employment Agency, the Scrum Master(s) shall undergo and provide a current criminal record check. A Scrum Master(s) may be rejected if, in the opinion of the Province and Employment Agency, the criminal record is unacceptable.
  • Should a Scrum Master(s) be assigned to a team working for Justice, prior to performing Services, the Scrum Master(s) must provide the Province and Employment Agency with an “Enhanced Security Clearance”. Scrum Master(s), which in the opinion of the Province and Employment Agency have an unacceptable “Enhanced Security Clearance” or equivalent, shall be rejected. The Province does not receive any information specific to the reason an enhanced clearance may be rejected. Participating law enforcement agencies only identify if an applicant’s clearance is not accepted.
  • Scrum Master(s) should be aware that over the course of the SOW, Scrum Master(s) may be required to complete higher-level security clearances, such as the “Royal Canadian Mounted Police Top Secret Clearance.” Please ensure you are eligible to apply if required by the ministry before committing to this engagement.

MANDATORY TRAINING COURSES:
Once hired the resource will be required to complete all mandatory training.URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is San.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward
this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – DuringClient Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them…

Teamrecruiter.com – Scrum Master (CSM, Agile, Web, Government) – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Wed, 08 Jan 2025 23:24:11 GMT

Job description: Our Government client is looking for a Scrum Master (CSM, Agile, Web, Government)Length: 12 months Contract with the possibility of extensionLocation: Canada (Remote – MST)Hours of Work: 7.25 hours per day/36.25 hours per weekPROJECT OVERVIEW:
The Government has embarked on transforming the work of government to deliver simpler, more efficient, and better services for the citizens of Alberta, thereby ensuring that the needs of Albertans are effectively met in the digital age. The Province has a strategic role within government to drive efficiencies, innovation and modernization. As part of this role, the Province is expanding the digital delivery of services with the view of simplifying and providing better user experiences with interactions with the Government.The Digital Design and Delivery Division (“3D”), formerly the Digital Innovation Office (“DIO”), is the Province’s new centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices. 3D is currently working with the Ministries of Justice, Advanced Education, Indigenous Relations, Seniors, Community and Social Services, Children’s Services, and Service Alberta and Red Tape Reduction. 3D may establish working relationships with other Ministries throughout this engagement.The Province requires up to three (3) Scrum Masters to work with 3D on service innovation, program review and digital transformation projects across the Government. The Scrum Master(s) will work as part of cross-functional program review or product delivery teams.
These teams, led by the Government product owners and 3D work collaboratively and collectively participate in a full range of activities including: field research, backlog definition and refinement, and sprint planning and execution.A Scrum Master identifies and removes roadblocks and distractions that affect sprint commitments and prevent delivery of product features. The Scrum Master(s) will be responsible for the management of the agile sprint process for cross-functional program review or product delivery teams. The Scrum Master(s) will provide leadership and mentoring in agile principles, policies, and procedures, to enable the teams to self-organize and deliver consistently on sprint deliverables. The Scrum Master will be expected to manage communication, maximize transparency, disseminate information related to service delivery, and resolve any conflict when it arises.SCOPE OF SERVICES:
It is anticipated that the Scrum Master(s) will be required for one (1) year; however, the Province may extend the contract for up to twenty-four (24) months on the same terms and conditions.
The Scrum Master(s) will be required on a full time basis (7.25 hour work day), working across two (2) to three (3) projects. Time, location and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Scrum Master(s) may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, a Scrum Master may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:

  • Lead and mentor cross-functional program review and product delivery teams in agile principles, policies, and procedures.
  • Lead and facilitate key agile ceremonies, including planning sessions, stand-ups, sprint reviews, product demos, retrospectives, and refinement. This could also include ad hoc sessions.
  • Facilitate effective delivery of Services and deliverables by the cross-functional program review and product delivery teams through coaching and guiding the Government product owner and the team. Specifically:

o Coach the team on the application of agile methodology including how to provide effective estimates and sprint commitments, how to adjust for external dependencies, how to eliminate blocking issues, etc.
o Promote the successful achievement of sprint goals and commitments, by acting as the intermediary between the Government product owner and team
o Guide the Government product owner on reporting, release planning, and road-mapping

  • Maintain delivery metrics and report on product level plans, progress, and quality assurance using project management tools and Artifacts such as sprint burndown/velocity charts, product backlogs, and sprint backlogs. The Scrum Master(s) will be required to report on progress to the Province as directed.
  • Participate in digital service delivery activities, such as user research and usability testing.

The Province and Employment Agency shall determine changes to Services and Materials as required.MUST-HAVE SKILLS:
1. PROFESSIONAL LICENSES/CERTIFICATIONS

  • Active Certified Scrum Master certification (please attach)

2. TECHNICAL SKILLS

  • Knowledge of various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).

3. WORK EXPERIENCE

  • 2 years of experience delivering training sessions via web-based interactive technology i.e. TEAMs.
  • 2 years of experience leading and facilitating key agile ceremonies, including planning sessions, stand-ups, product demonstrations, and retrospectives
  • 2 years of experience leading and mentoring team(s) in agile principles, policies and procedures
  • 2 years of experience planning work that aligns to product owner priorities (Sprint planning and backlog planning)
  • 2 years of experience with Agile methodology
  • 5 years of experience with software development processes, and all associated best practices, methods, standards, tools, and policies
  • 2 years of experience working on agile software development and modern, service design based product delivery comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale

NICE TO HAVE SKILLS:

  • 5 years of experience in web service or development
  • 5 years of experience developing and maintaining positive stakeholder relationships across the organization, including executive level
  • 2 years of experience working in or for the public sector
  • 1 years of experience working with teams that also apply UX design, service design, design thinking, or human-centered design approaches

MANDATORY ASSIGNMENT:
Answers to the following questions should be at the end of the resume.
You must provide two (2) project/assignment examples, which exemplify/demonstrate the Scrum Master’s (your) expertise. Questions 1 through 5 must be answered for each project example. The evaluation team must be able to determine which project any given answer relates to. Where the answer to a question is the same for both projects, this must be clearly stated.1. Provide an overview of the project/assignment the Scrum Master (you) or the Scrum Master’s (your) team was engaged in that demonstrates expertise in the Scrum Master (your) role.2. Describe the sector(s) (i.e. public, private or other) the project/assignment served.3. Identify the project/assignment size in dollar value (i.e. less than $100,000, less than $500,000, less than $1,000,000 or greater than $1,000,000).4. Describe the approach for the design, development, mitigation of risk and delivery of the project/assignment, including any special considerations with respect to methodology or processes. In providing a response consider quality assurance and communication across the cross functional team.5. Provide a list of specific skills, tools and/or technology used within the project/assignment.LOCATION OF WORK:

  • The Scrum Master(s) will primarily work remotel ; however, the Scrum Master(s) may be required to attend meetings or work sessions in Edmonton on reasonable notice from the Province. The Province will make arrangements for travel for field research and user interview purposes where possible at no cost to the province.

FACILITIES:

  • In the event that the Scrum Master(s) are directed to work remotely, the Scrum Master(s) shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Scrum Master(s) have the necessary access and credentials to the Government system.
  • In the event that, the Scrum Master(s) are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies. However, the Scrum Master(s) shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Scrum Master(s) have the necessary access and credentials to the Government system.
  • The virtual meeting tool for the Province is Microsoft Teams. Zoom may be sometimes used when needed, however, Zoom accounts are not provided by the Province..

CRIMINCAL RECORDS CHECK:

  • Upon request by the Province and Employment Agency, the Scrum Master(s) shall undergo and provide a current criminal record check. A Scrum Master(s) may be rejected if, in the opinion of the Province and Employment Agency, the criminal record is unacceptable.
  • Should a Scrum Master(s) be assigned to a team working for Justice, prior to performing Services, the Scrum Master(s) must provide the Province and Employment Agency with an “Enhanced Security Clearance”. Scrum Master(s), which in the opinion of the Province and Employment Agency have an unacceptable “Enhanced Security Clearance” or equivalent, shall be rejected. The Province does not receive any information specific to the reason an enhanced clearance may be rejected. Participating law enforcement agencies only identify if an applicant’s clearance is not accepted.
  • Scrum Master(s) should be aware that over the course of the SOW, Scrum Master(s) may be required to complete higher-level security clearances, such as the “Royal Canadian Mounted Police Top Secret Clearance.” Please ensure you are eligible to apply if required by the ministry before committing to this engagement.

MANDATORY TRAINING COURSES:
Once hired the resource will be required to complete all mandatory training.URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is San.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward
this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – DuringClient Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement auprès des entreprises Fortune 500 et des entreprises à croissance émergente en Amérique du Nord. Nos consultants et chargés de comptes travaillent en interne…

Manager, CSM – Jitterbit – Toronto, ON

Company: Jitterbit

Location: Toronto, ON

Expected salary:

Job date: Thu, 12 Dec 2024 23:20:11 GMT

Job description: Company DescriptionJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best.Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.Job DescriptionChampion Customer Success: Inspire Teams, Drive Growth, and Transform RelationshipsWhat You’ll Do:
We are seeking an experienced and dynamic Manager of Customer Success to lead and inspire our team of six Customer Success Managers. In this role, you will oversee key initiatives to ensure customer satisfaction, retention, and growth. You will play a pivotal role in driving customer renewals, fostering adoption of our solutions among new customers, delivering impactful training, and identifying opportunities for upselling and cross-selling.Key Responsibilities:Team Leadership:

  • Lead, mentor, and develop a high-performing Customer Success team of six members.
  • Establish clear goals, performance metrics, and development plans for team members.
  • Foster a culture of collaboration, accountability, and customer-centricity.

Customer Renewals and Retention:

  • Drive high customer retention rates by proactively managing renewals and identifying at-risk accounts.
  • Develop strategies to ensure timely and seamless contract renewals.
  • Address customer concerns promptly to mitigate churn risks.

Customer Onboarding and Adoption:

  • Oversee the onboarding process to ensure new customers are set up for success.
  • Collaborate with customers to drive adoption and full utilization of our products and services.
  • Monitor customer health metrics to identify opportunities to enhance engagement.
  • Conduct executive business reviews (EBRs) with customers to drive value from the solution and jointly plan for extending its use within the enterprise.
  • Continuous introduction of new products and features to customers.
  • Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities.

Customer Training and Enablement:

  • Design and implement training programs to empower customers to maximize the value of our solutions.
  • Conduct regular training sessions tailored to various customer needs and skill levels.
  • Develop self-service resources and documentation to support ongoing customer learning.

Upselling and Expansion:

  • Identify upselling and cross-selling opportunities within the customer base.
  • Collaborate with Sales and Marketing teams to execute targeted campaigns and proposals.
  • Build strong relationships with customers to understand their evolving needs and position additional solutions.

Strategic Planning and Reporting:

  • Analyze customer data to identify trends, challenges, and opportunities.
  • Develop and implement strategies to continuously improve customer success outcomes.

Provide regular updates and reports to senior management on key metrics and initiatives.Qualifications

  • 5+ years of experience in customer success or account management, with a proven track record of leadership, ideally within the iPaaS (Integration Platform as a Service) space.
  • Strong track record of managing customer renewals, adoption programs, and upselling strategies.
  • In-depth experience with tools like [specific CRM/CS platforms, e.g., Salesforce, Gainsight, etc.].
  • Must have customer-focused mindset with a passion for delivering exceptional experiences.
  • Exceptional interpersonal and communication skills, with the ability to build trust and rapport with customers and team members.
  • Analytical mindset with experience in using customer success tools, CRM systems, and data analysis to drive decision-making.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.

#LI-AKAdditional InformationWhat You’ll Get:

  • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
  • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
  • Career development and mentorship
  • A flexible, remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Jitterbit is a leading data, application, and process workflow automation solution company that empowers business transformation by automating critical processes. They are seeking an experienced Manager of Customer Success to lead a team of Customer Success Managers in driving customer satisfaction, retention, and growth. The role involves team leadership, customer renewals and retention, customer onboarding and adoption, customer training and enablement, upselling and expansion, strategic planning, and reporting. The ideal candidate will have 5+ years of experience in customer success or account management, strong leadership skills, and experience with CRM systems. Jitterbit offers career development, a flexible, remote-friendly work environment, and is an Equal Opportunity Employer.

Siemens – Client Service Manager (CSM) – Electrical Services, GTA – Oakville, ON

Company: Siemens

Location: Oakville, ON

Job description: policies and procedures Collaborate with the Service Small Work Project Manager and handover some small work projects Liase… and low and medium voltage breakers and ATSs Siemens Win PM and Power Manager SAP and SolNG contract and project management…
The content discusses the importance of collaborating with the Service Small Work Project Manager to hand over small work projects. It also mentions the need to liaise with staff regarding low and medium voltage breakers and ATSs. The use of Siemens Win PM and Power Manager software, as well as SAP and SolNG for contract and project management, is also highlighted.
Job Description

Our company is looking for a skilled and experienced Systems Engineer to join our team. In this role, you will be responsible for designing, implementing, managing, and maintaining our computer systems and networks to ensure optimal performance and security.

Key Responsibilities:
– Design, implement, and manage computer systems and networks
– Troubleshoot and resolve hardware and software issues
– Install and configure software and hardware components
– Monitor system performance and security
– Evaluate and recommend upgrades and enhancements
– Collaborate with IT teams to develop and implement new technologies
– Provide technical support to end users
– Document system configurations and procedures

Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or related field
– 3+ years of experience in Systems Engineering
– Strong knowledge of computer systems, networks, and security
– Proficiency in installing and configuring software and hardware
– Excellent troubleshooting and problem-solving skills
– Strong communication and collaboration skills
– Ability to work independently and as part of a team

If you are a highly motivated and skilled Systems Engineer looking for a challenging and rewarding opportunity, we would love to hear from you. Apply now to join our dynamic team.

Expected salary:

Job date: Sat, 15 Jun 2024 06:51:04 GMT