Desktop Analyst – Capilano University – North Vancouver, BC

Company: Capilano University

Location: North Vancouver, BC

Job description: community. About the role NATURE AND SCOPE OF WORK Reporting to the Manager, Customer Experience – Desktop/Collaboration… in a post-secondary environment, including 2 years of experience with gathering requirements, systems analysis, SDLC, project…
This content discusses the role of a Customer Experience Specialist in a post-secondary environment, reporting to the Manager of Desktop/Collaboration. The position involves gathering requirements, systems analysis, and project management, requiring a minimum of 2 years of relevant work experience.

Job Description

Family and Child Support Worker

Salary: $50,000 – $60,000 per year

Location: Vancouver, BC

We are currently seeking a dedicated and compassionate Family and Child Support Worker to join our team. As a Family and Child Support Worker, you will be responsible for providing support to families and children in need.

Responsibilities:

  • Provide emotional support to families and children facing challenges
  • Assist families in accessing community resources and services
  • Develop and implement individualized support plans for families
  • Advocate on behalf of families and children to ensure their needs are met
  • Collaborate with other professionals, such as social workers and counselors, to provide comprehensive support
  • Maintain accurate and up-to-date records of all interactions and interventions

Requirements:

  • Degree in social work, psychology, or a related field
  • Previous experience working with families and children in a support capacity
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of community resources and services
  • Valid driver’s license and access to a vehicle

If you have a passion for helping families and children in need, we want to hear from you. Apply now to join our team as a Family and Child Support Worker.

Expected salary: $5717 per month

Job date: Sun, 30 Mar 2025 06:28:08 GMT

Teck Resources – Desktop Support Technician (Contract) – Toronto, ON

Company: Teck Resources

Location: Toronto, ON

Expected salary:

Job date: Sat, 22 Mar 2025 23:54:42 GMT

Job description: Closing Date: Monday, April 21, 2025Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love.Teck’s two regional business units, North America and Latin America, oversee Teck’s assets through all phases of safe, sustainable development, operation and closure. The business units are supported by enterprise-wide functions that set strategic direction, establish standards and provide governance, as well as supporting the business through shared services, centers of excellence and business partnering.Desktop Support (Site Support) at Teckis a Tier 2 end user support position, with aspects of both higher and lower responsibility and technical-aptitude work included occasionally as well. The Desktop Support role is a predominantly in-person support role and the successful candidate will remain in-person and in-office 80-100% of the week.Reporting to the Acting Lead End User Support, the Desktop Support Technician is responsible for the onboarding, refreshing and replacing machines, incident resolution, and general ticket and request management. As the second support person in Toronto, this outstanding candidate must be able to work independently and apply a variety of resources! All tasks are assigned and tracked through ServiceNow, making prior experience with this tool is advantageous. Additionally, maintaining request, incident, and asset management records is entailed, along with updating internal team documentation and externally facing knowledgebase articles as needed.The ideal candidate is a versatile professional, ideally with a background in customer service and a solid focus on technology. Experience in retail sales or the service industry is beneficial for developing the client-first attitude we value. However, a robust technical capability is also essential. Teck’s Toronto office serves as the Sales and Marketing hub, so the Desktop Support Technician will support a diverse clientele, including executive visitors from the head office. This role will also provide remote support for the Vancouver head office. Experience in providing executive support within an enterprise environment is highly desirable.Responsibilities

  • Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
  • Liaise with multiple teams, groups, and areas of the business daily to complete tasks, incidents, and other project work
  • Work with hardware and software vendors to verify timely product delivery, ensuring that new equipment is installed and ready to operate on schedule
  • Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation
  • Provide input to the continued growth of the team while helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes
  • Review and maintain stock levels to an adequate degree, ensuring availability without over-expenditure
  • Analyze and make recommendations regarding hardware and software standardization when possible

QualificationsMinimum

  • A technical certificate, diploma, or 2 years of directly related Tier 2 experience. 4+ years of experience alongside a BA or BSC degree or equivalent experience is an asset
  • Excellent and extensive technical troubleshooting skills
  • Phenomenal organizational, written, verbal, and interpersonal communication skills are a necessity
  • Proficiency in English at a native or near-native level is required
  • Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner
  • Confidence in troubleshooting Tier 2 (and some Tier 3) issues in Windows, including application specific errors, and issues that arise in a complex SCCM/AD/Azure multi/hybrid-DC environment
  • Detailed understanding and history supporting Windows 10/11, O365 CTR, and O365 Online
  • Experience working in an organization oriented by process
  • Some experience with print servers and Papercut
  • Possesses positive, professional interpersonal skills
  • Ability to easily adapt to, and learn, new technologies
  • Some experience in a customer-facing role such as retail, hospitality, or other service-based role, even early in career

Desired

  • Experience working in an ITIL V3 framework is a plus
  • Advanced familiarity with tools such as Service Now, Azure Online, TeamViewer, SCCM, Active Directory (and Entra AD) is an asset
  • Recent exposure working in a large (5000+) person organization
  • Spanish speaking skills are an asset
  • Working with, solving, and configuring WDS/SCCM imaging workflows
  • Experience with PowerShell scripting and other methods of software automation
  • Experience supporting multi-function Xerox printers, notably Alta Link models and print servers
  • Papercut Administration and support
  • Experience with a purchasing/requisitioning system
  • Recent history supporting Apple in the Enterprise, applying JAMF and Intune
  • Additionally preferred qualifications may include professional certifications from entities such as BCIT or HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator)

Why Join Us?At Teck, we offer more than just a job – we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.As a contractor, you’ll add your expertise and work alongside experienced professionals on projects that challenge and inspire. We’re dedicated to fostering your growth through coaching, training, and a commitment to safety. Your contributions will make a difference, not just in your career, but in our ongoing success. Teck offers a wide array of permanent career opportunities and your role as a contractor can be a stepping stone to exploring different positions within our organization. We’re committed to helping you chart a dynamic and rewarding career path.The actual wage rate offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution.Teck is one of Canada’s leading mining companies, focused on providing products that are essential to building a better quality of life for people around the globe. Our commitment to our people is why Teck has been named one of Canada’s Top 100 Employers for seven consecutive years, listed as one of Canada’s Top Employers for Young People and named to the 2024 Bloomberg Gender-Equality Index. The pursuit of sustainability guides Teck’s approach to business and we are proud to be recognized as one of the 2024 Global 100 Most Sustainable Corporations by Corporate Knights. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.Learn more about Teck at www.teck.com or follow @TeckResources.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Teck Resources – Desktop Support Technician (Contract) – Toronto, ON

Company: Teck Resources

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Mar 2025 04:57:03 GMT

Job description: Closing Date: Monday, April 21, 2025Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love.Teck’s two regional business units, North America and Latin America, oversee Teck’s assets through all phases of safe, sustainable development, operation and closure. The business units are supported by enterprise-wide functions that set strategic direction, establish standards and provide governance, as well as supporting the business through shared services, centers of excellence and business partnering.Desktop Support (Site Support) at Teckis a Tier 2 end user support position, with aspects of both higher and lower responsibility and technical-aptitude work included occasionally as well. The Desktop Support role is a predominantly in-person support role and the successful candidate will remain in-person and in-office 80-100% of the week.Reporting to the Acting Lead End User Support, the Desktop Support Technician is responsible for the onboarding, refreshing and replacing machines, incident resolution, and general ticket and request management. As the second support person in Toronto, this outstanding candidate must be able to work independently and apply a variety of resources! All tasks are assigned and tracked through ServiceNow, making prior experience with this tool is advantageous. Additionally, maintaining request, incident, and asset management records is entailed, along with updating internal team documentation and externally facing knowledgebase articles as needed.The ideal candidate is a versatile professional, ideally with a background in customer service and a solid focus on technology. Experience in retail sales or the service industry is beneficial for developing the client-first attitude we value. However, a robust technical capability is also essential. Teck’s Toronto office serves as the Sales and Marketing hub, so the Desktop Support Technician will support a diverse clientele, including executive visitors from the head office. This role will also provide remote support for the Vancouver head office. Experience in providing executive support within an enterprise environment is highly desirable.Responsibilities

  • Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
  • Liaise with multiple teams, groups, and areas of the business daily to complete tasks, incidents, and other project work
  • Work with hardware and software vendors to verify timely product delivery, ensuring that new equipment is installed and ready to operate on schedule
  • Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation
  • Provide input to the continued growth of the team while helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes
  • Review and maintain stock levels to an adequate degree, ensuring availability without over-expenditure
  • Analyze and make recommendations regarding hardware and software standardization when possible

QualificationsMinimum

  • A technical certificate, diploma, or 2 years of directly related Tier 2 experience. 4+ years of experience alongside a BA or BSC degree or equivalent experience is an asset
  • Excellent and extensive technical troubleshooting skills
  • Phenomenal organizational, written, verbal, and interpersonal communication skills are a necessity
  • Proficiency in English at a native or near-native level is required
  • Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner
  • Confidence in troubleshooting Tier 2 (and some Tier 3) issues in Windows, including application specific errors, and issues that arise in a complex SCCM/AD/Azure multi/hybrid-DC environment
  • Detailed understanding and history supporting Windows 10/11, O365 CTR, and O365 Online
  • Experience working in an organization oriented by process
  • Some experience with print servers and Papercut
  • Possesses positive, professional interpersonal skills
  • Ability to easily adapt to, and learn, new technologies
  • Some experience in a customer-facing role such as retail, hospitality, or other service-based role, even early in career

Desired

  • Experience working in an ITIL V3 framework is a plus
  • Advanced familiarity with tools such as Service Now, Azure Online, TeamViewer, SCCM, Active Directory (and Entra AD) is an asset
  • Recent exposure working in a large (5000+) person organization
  • Spanish speaking skills are an asset
  • Working with, solving, and configuring WDS/SCCM imaging workflows
  • Experience with PowerShell scripting and other methods of software automation
  • Experience supporting multi-function Xerox printers, notably Alta Link models and print servers
  • Papercut Administration and support
  • Experience with a purchasing/requisitioning system
  • Recent history supporting Apple in the Enterprise, applying JAMF and Intune
  • Additionally preferred qualifications may include professional certifications from entities such as BCIT or HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator)

Why Join Us?At Teck, we offer more than just a job – we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.As a contractor, you’ll add your expertise and work alongside experienced professionals on projects that challenge and inspire. We’re dedicated to fostering your growth through coaching, training, and a commitment to safety. Your contributions will make a difference, not just in your career, but in our ongoing success. Teck offers a wide array of permanent career opportunities and your role as a contractor can be a stepping stone to exploring different positions within our organization. We’re committed to helping you chart a dynamic and rewarding career path.The actual wage rate offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution.Teck is one of Canada’s leading mining companies, focused on providing products that are essential to building a better quality of life for people around the globe. Our commitment to our people is why Teck has been named one of Canada’s Top 100 Employers for seven consecutive years, listed as one of Canada’s Top Employers for Young People and named to the 2024 Bloomberg Gender-Equality Index. The pursuit of sustainability guides Teck’s approach to business and we are proud to be recognized as one of the 2024 Global 100 Most Sustainable Corporations by Corporate Knights. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.Learn more about Teck at www.teck.com or follow @TeckResources.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Client Technologies Analyst (Desktop Support) – Software Resources – Orlando, FL

Company: Software Resources

Location: Orlando, FL

Expected salary:

Job date: Thu, 13 Mar 2025 07:42:35 GMT

Job description: as a bridge between talented job seekers and top companies in need of skilled professionals in the fields of Technology, Creative, Marketing, Finance, and Accounting. Our team of experienced recruiters and industry experts are dedicated to finding the perfect match for both our clients and candidates. We strive to connect companies with the most qualified individuals who will contribute to their success, while helping job seekers find rewarding career opportunities that align with their skills and goals. With a focus on building long-term partnerships and providing exceptional service, we are committed to driving growth and success for both our clients and candidates in the ever-evolving job market.

Desktop Analyst – Capilano University – North Vancouver, BC

Company: Capilano University

Location: North Vancouver, BC

Job description: AND SCOPE OF WORK Reporting to the Manager, Customer Experience – Desktop/Collaboration Services, Digital Technology Services… years of experience with gathering requirements, systems analysis, SDLC, project management and change management…
The role involves reporting to the Manager of Customer Experience in Desktop/Collaboration Services within Digital Technology Services. Experience in requirements gathering, systems analysis, SDLC, project management, and change management is needed for this position.
Job Description:

Special Education Teacher Assistant

We are looking for a dedicated Special Education Teacher Assistant to join our team. The ideal candidate will have a passion for working with children with special needs and providing them with the support they need to succeed in a classroom setting.

Responsibilities:
– Assist the Special Education Teacher with daily classroom activities and instructional tasks
– Work one-on-one with students to provide support and guidance as needed
– Help to create a positive and inclusive learning environment for all students
– Assist with behavior management and reinforcement strategies
– Communicate effectively with students, parents, and other members of the school community

Qualifications:
– High school diploma or equivalent
– Experience working with children with special needs preferred
– Strong communication and interpersonal skills
– Ability to work effectively as part of a team
– Must pass a background check

If you are passionate about helping students with special needs reach their full potential, we would love to hear from you. Apply today to join our team of dedicated professionals.

Expected salary: $5717 per month

Job date: Fri, 14 Feb 2025 00:24:20 GMT

Sr Technical Program Manager, Desktop – McAfee – Ontario

Company: McAfee

Location: Ontario

Expected salary:

Job date: Mon, 27 Jan 2025 23:59:52 GMT

Job description: towards successful launches. This Technical Program Manager will be an important member of our Apps and Experience Technical Program Management… team supporting new features and managing the release train for our Desktop clients. You will report to the Senior Manager…

RDJ Bakeries – Desktop Support Technician – Cambridge, ON

Company: RDJ Bakeries

Location: Cambridge, ON

Expected salary:

Job date: Thu, 16 Jan 2025 08:20:32 GMT

Job description: Job Posting:RDJ Bakeries is a well-established leader in the cracker manufacturing industry, recognized across Canada and globally for our exceptional quality products. Our diverse team reflects our commitment to fostering an inclusive workplace where every voice is valued, and our shared passion for excellence and innovation drives everything we do—from our state-of-the-art production processes to our collaborative culture.Apply now to the Desktop Support Technician position on our growing Finance team and be a part of our exciting journey!Job purposeResponsible to ensure that the company’s computer network is running smoothly and efficiently.Duties and ResponsibilitiesThe associate’s primary functions and responsibilities are as follows:

  • Work collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
  • Monitor corporate central ticketing system to ensure timely resolution of support issues.
  • Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
  • Assist in the planning, documentation, and installation of various systems to include desktop PC’s, notebooks, tablets, RF, cell phones and software applications.
  • Monitor and maintains the use of photocopiers and printers.
  • Schedule meetings with employees to consolidate and manage Public Drive.
  • Perform on-site and remote user technical support.
  • Assist in the organization and inventory of all hardware and software resources.
  • Provide emergency on-call support.
  • Contribute to maintenance of Asset Management System.
  • Perform other assigned duties.
  • Follow Health and Safety rules and regulations.
  • Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
  • Comply with all Company policies and procedures.

Qualifications

  • Post-Secondary education in computer science, Networking, or related discipline
  • Minimum 1 year of experience in a similar role (hardware & software trouble shooting)
  • Experience with some system administration, and second level support
  • Proficiency in MS Office 365.
  • Experience with Android and iOS systems.
  • Available to work evenings/weekends.
  • Ability to work in a fast-paced environment.

Working conditions

  • Always work indoors.
  • Compliant with ventilation, cleanliness, space, lighting and temperature.

Physical requirements

  • Sitting involved.
  • May repeat the same movement.
  • Typing involved.

What’s in it for you?At RDJ Bakeries, we truly care about our employees and are committed to their well-being and growth. Our comprehensive benefits package includes:

  • Prescription/Drug Coverage
  • Extended Health Coverage
  • Dental Coverage
  • Vision Coverage
  • AD&D Insurance
  • Paid Time

Additional perks to support your work-life balance and personal development:

  • Work Life Balance
  • PTO to Commemorate Your Work Anniversary
  • Employee Engagement Events
  • Recognition Programs & Employee Awards
  • Annual Safety Boot Allowance
  • Free ESL Classes
  • Onsite Gym
  • And Much More: Explore additional benefits designed to enhance your experience and support your career growth.

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), RDJ Bakeries LTD will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Personal Information Protection and Electronics Document Act.#LI-ONSITE

Pathway Communications – Onsite Desktop Support Technician – Toronto, ON

Company: Pathway Communications

Location: Toronto, ON

Expected salary:

Job date: Sun, 05 Jan 2025 07:56:04 GMT

Job description: About us
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of Canada’s pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support, infrastructure management, cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include, amongst others, SOC, ISO 27000, PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the websiteKnow more about Pathway by accessing the link:Job Title: Onsite Desktop Support Technician
Location: Onsite Client Location, Toronto Downtown, Ontario
Job Type: Full-TimeSummary:
The Onsite Desktop Support Technician provides front-line support for technical issues, ensuring swift resolution and excellent customer service. The role involves troubleshooting hardware, software, and network-related problems, maintaining ticketing systems, and escalating complex issues when necessary. This position requires strong technical expertise, communication skills, and a proactive approach to problem-solving.Key Responsibilities
Technical Support:

  • Respond to and resolve technical issues reported by users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Provide technical support for desktop, laptop, printers, and mobile devices.
  • Assist with software installations, updates, and configurations.

Incident Management:

  • Log, track, and close tickets in the service desk system, ensuring all details are accurately documented.
  • Escalate unresolved issues to the appropriate teams as per service-level agreements (SLAs).
  • Follow up with users to ensure issues are resolved to their satisfaction.

On-Site Support:

  • Provide hands-on support for technical problems that cannot be resolved remotely for issues relating to system (Windows-based and Mac) and related applications.
  • Set up and configure hardware and software for new employees.
  • Maintain and troubleshoot AV (Audio -visual) systems for meetings and conferences.

User Training and Documentation:

  • Educate end-users on best practices, system functionality, and self-help tools.
  • Create and update documentation, including FAQs and user guides.

System Maintenance

  • Troubleshooting issues relating to the system (Windows-based and Mac) and related applications.
  • Perform routine hardware maintenance and upgrades.

Qualifications and Skills

  • Education: Diploma or degree in Computer Science, Information Technology, or related field.
  • Experience:
  • 2-4 years of experience in technical support or IT service desk roles.
  • Hands-on experience with troubleshooting Windows/MacOS, MS Office Suite, and networking issues.
  • Technical Skills:
  • Knowledge of Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira).
  • Basic understanding of ITIL practices is preferred.
  • Use of ITSMs (ticketing systems like ServiceNow or Remedy)
  • Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.

Work Conditions

  • Full-time on-site role with occasional extended hours during critical incidents.
  • Must be willing to work in variable, rotating shifts including evenings, weekends, and public holidays.
  • CPIC clearance and strict adherence to PCI standards
  • Physical ability to lift and carry equipment weighing up to 20kg.

Key Performance Indicators (KPIs)

  • First Call Resolution Rate.
  • Average Time to Resolve Tickets.
  • Customer Satisfaction Scores (CSAT).
  • SLA Compliance Rates.

How to apply
If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject: “Onsite Desktop Support Technician”, including details of qualifications and training, work experience, expected minimum hourly compensation and why you feel this would be suitable position for you. You can apply through the link posted or send us your updated resume at recruitment@corp.pathcom.com
We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals currently.Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code.Powered by JazzHR

Fidelity Investments – Desktop Service Technician Sr – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 05:58:08 GMT

Job description: Job DescriptionPlease note:Current work authorization for Canada is required for all openings.This is a regular, full-time position.You will be working on a 100% in office schedule as part of Fidelity’s dynamic working arrangement.The working hours for this position will be Monday – Friday, rotating shifts between 7:00 AM – 6:00 PM, with a rotating team on-call schedule.Both Bilingual and Unilingual candidates are encouraged to apply. The bilingual incumbent of this role is required to interact directly with our clients and colleagues who are located across Canada. It is required that we service our clients in the official language of their choice (French or English).Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and expertly.Business OverviewThe Desktop Technical Services team provides level 2 technical support to the Fidelity Canada line of businesses across Canada. Our operational success is driven by a strong team cohesion, focused around delivering a high level of service quality and customer experience to staff working remotely and in the office. We support approximately 2300 staff across the country from the main office in Toronto and smaller regional offices in Montreal, Calgary and Vancouver.How You’ll Make an ImpactThe success of our staff and company means our clients are also successful and delighted by the services we provide. As the Senior Desktop Technician, you will deliver stellar customer services and technical support to the “Fidelity Wealth ULC” division, with a white-glove and reactive approach to requests and resolutions. Through strong work ethics combined with proficient technical knowledge and hands-on experience of the technologies we use at Fidelity, you will ensure the equipment and solutions continue to operate and function as designed, and well maintained so staff don’t experience any delays or downtime.What You Will DoInteract in a professional manner with all staff with a strong focus on customer satisfaction and resolution.Provide ‘white glove’ services to Executives and business critical staff.Respond promptly to VIP and afterhours on-call interactions.Support high priority video conferences and meeting room technologies.Manage mobile devices (smartphones and tablets)Strive to ensure all individual and team SLA targets are met.Adhere to all established processes and policies.Create and maintain role related technical documentations.Provide training to staff.Investigate incident and problem tickets for root cause and resolution.Escalate priority cases and engage vendors accordingly to ensure timely resolution or product delivery.Follow standard procedures for employee on-boarding, transfer and off-boarding.Use ServiceNow to manage all daily activities.Maintain hardware assets in ServiceNow.Plan and procure equipment proactively for staff onboarding and hardware refresh projects.Manage devices with Microsoft Configuration Manager (SCCM), Intune and JAMF Pro.Manage assigned projects and initiatives.Provide local support at two disaster recovery sites (downtown Toronto and Vaughan).Visit the regional offices in Calgary and Vancouver if required.What We’re Looking ForComputer Science College Diploma / University Degree preferred or equivalent work experience.Bilingualism in English and French is an asset.ITIL v4 certification is required, while A+ certification completed within the last 5 years would be an asset.3+ years of hands-on experience as a Senior Desktop Technician (level 2) with:Microsoft Windows 10/11 and Apple MAC operating systems.Microsoft Office 2016 / O365.Microsoft Deployment Toolkit.Deploying devices configured for management with Microsoft Configuration Management, Azure Intune, Jamf Pro and Dell Wyse Management (WMS).VMWare/Citrix Virtual Desktops.Zoom, Polycom and Crestron configured video conference rooms with integration for Microsoft Teams and Google.ServiceNow – managing incidents, problems and change tickets and hardware assets.VPN and ZScaler PI/PA solution for laptops and desktop pcs.VMWare virtual desktops (VDI) Citrix via Netscaler Gateway.Repairing Lenovo computer hardware and RMA process.Managing corporate supervised phones and tablets with active carrier lines(Bell Mobility)The Expertise You BringStellar customer services experience and strong work ethicsProficient knowledge and experience managing end user hardware asset lifecycle.Experience managing company-wide hardware and software rollout and migration projects.Excellent communication (verbal and written) in both English and French.Strong analytical and problem-solving skills.A motivated team player who can work well under pressure, and in a fast-paced environment.Some of the ways we’ll help you feel valued and supported as part of our team:

  • Flexible working arrangements – 100% remote, hybrid, and in office options
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
  • Parental leave top-up to 100% of your salary for a period of 25 weeks
  • Up to $650 for home office equipment
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  • Diversity and inclusion programs, including an active network of Employee Resource Groups
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
  • We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team