Diva International Inc. – Logistics Specialist – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Wed, 18 Jun 2025 01:29:40 GMT

Job description: Diva International Inc. (“DIVA”) is looking for a Logistics Specialist who will be responsible for optimizing the movement of goods and materials throughout the supply chain, ensuring timely delivery, cost-effectiveness, and adherence to quality standards. This position contributes to enhancing operational efficiency, customer satisfaction, and overall profitability of the organization.The role allows for remote work in Ontario, Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada.About Us:Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change to the forefront of new period care innovation.
We are DIVA. Your conscious cycle care partner.Responsibilities:General Duties

  • Coordinate and monitor the logistics of transporting parts, materials, supplies, ensuring all shipments and deliveries are completed in time for customers and organization.
  • Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
  • Responsible for reviewing and approving all Logistics invoices as well as all related charges. Ex: Unloading Fees, Late Fees, Non-conformance Issues etc.
  • Ensure all SOPs are up to date and provide recommendations for improvement
  • Responsible for monitoring past due orders.
  • Owner of new HS codes and specific country documentation requirements.
  • Ownership of any custom held products and resolution.
  • Prepare and process all customs documents for International & U.S. shipments.
  • Provide adhoc reports as necessary (e.g., freight costs).
  • Owner of Chamber of Commerce certifications.
  • Leading the EDI functions within the logistics department where applicable

Order Processing/ Logistics

  • Manage, distribute and process purchase orders and Ship Request Forms.
  • Responsible for packing slips, required labels, verifying shipping fees, and available inventory for orders, and creating shipping documents for customers.
  • Arrange, book and track shipping of samples, donations, and tradeshow materials.
  • Perform EDI requirements: invoicing, POA, ASN, and label requirements.
  • Create process documents per customers and load into SharePoint/Logistics folder.
  • Ensure appropriate spreadsheets and NetSuite are kept up to date with customer information.
  • Use and maintain customer portals.
  • Address, tracking, pricing issues, disputes, RMAs, shipping discrepancies and order adjustments.
  • Track logistics costs and research possible new carriers when required.

Reverse Logistics

  • Provide and process all RMA to customers.
  • Request secure destruction when required, request and log photos if required.

Inventory Control/Management/Ordering

  • Team member of yearly physical inventory counts in Canada and US.
  • Work as support liaison with operations.
  • Track, measure, and report regularly on the status of customer orders.

Accounting

  • Review customer deductions and create RMAs on NetSuite.
  • Review and approve all shipping charges.
  • Assist Accounting regarding costs, invoicing, and shipping discrepancies.

Quality

  • Ensure the organization’s procedures and policies for product distribution, traceability, and verifying customer order requirements are followed.
  • Work in accordance with DIVA International Inc.’s Quality Policy and B-Corp set of standards.

Other

  • Monthly meeting with respective warehouse to discuss any issues or improvements.

Qualifications:

  • Minimum 3 (three) years of experience in a similar position.
  • College diploma or certificate in Logistics, Material Management, Supply Chain, or related field.
  • Must be detail oriented: attention to accuracy.
  • Self-motivated, confident, energetic, and creative.
  • Experience in leading a team is an asset
  • Ability to prioritize time effectively.
  • Excellent computer skills, including Microsoft Excel, Word, PowerPoint.
  • Knowledgeable in NetSuite, EDI, and Freshdesk is an asset.
  • Experience and/or comfort working in the menstrual hygiene category.
  • Flexibility and great interpersonal skills enabling effective work in a diverse environment.
  • Experience working in remote work an asset alongside a strong understanding of working in an office environment.

About Our Hiring Process:Does this sound like great fit for you? We would love to hear from you.You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.Why work at Diva International?People are the heart and soul of DIVA, sharing our passion to make a meaningful difference in the world. We empower our employees to shatter societal norms and status quo, raise our standards, so we can grow together and make a great company even better.At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at if you require accommodation. Information related to accommodation requirements will be addressed confidentially.Powered by JazzHR

Diva International Inc. – eCommerce Specialist – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Thu, 22 May 2025 03:05:09 GMT

Job description: Diva International Inc. (“DIVA”) is looking for an eCommerce Specialist. This role is pivotal in driving the success of DIVA’s e-commerce operations, with a focus on enhancing the online shopping experience, increasing website performance, and fostering customer loyalty. If you are data-driven, detail-oriented, highly organized, and passionate about purpose-driven business, this role is for you! You thrive in a collaborative environment, can juggle multiple priorities with ease, and have a deep enthusiasm for wellness and sustainability.The role allows for remote work in Ontario, Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada.About Us:Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of sustainable period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change and bringing sustainability to the forefront of new period care innovation.
We are DIVA. Your conscious cycle care partner.Responsibilities:

  • Site Management: implement and maintain best practices for web content to align with our brand guidelines, UX/UI standards, and overall strategy.
  • Content Management : Create and update website content, including product pages, landing pages, banners, and homepage layouts.
  • Digital Marketing Collaboration: Develop and execute the e-commerce promotional calendar in collaboration with the Marketing team, including launches, campaigns, and promotions.
  • Performance Optimization: Monitor and analyze website metrics, customer behavior, and campaign performance to identify opportunities for improvement.
  • SEO Optimization: Write engaging and SEO-optimized meta descriptions to improve searchability and sales conversions, Report on SEO site performance.
  • Inventory & Trade Support: Coordinate with production and fulfillment teams to flag and resolve risks related to inventory, shipping, and aged stock.
  • Trend Monitoring: Stay up-to-date with e-commerce trends and emerging technologies, recommending actionable strategies to maintain a competitive edge.
  • Campaign Performance & Reporting: Collaborate with the E-Commerce Director to strategize, execute, and track campaigns.
  • Work in accordance with the Diva International Inc. Quality Policy and B Corp set of standards.

Qualifications:

  • Bachelor’s degree in Business, Marketing, E-commerce, or a related field preferred.
  • 2–4 years of experience in E-commerce or a similar role, with expertise in Shopify or Shopify Plus.
  • Strong analytical skills with a proven ability to interpret data and apply insights to improve performance.
  • Can take ownership of a project, prioritize effectively and drive the project through to completion.
  • Excellent communication skills, with the ability to manage multiple stakeholders and projects simultaneously.
  • Strong and creative problem-solving skills with a desire for continuous improvement.
  • Bonus: Proficient in basic HTML, Klayvio , Adobe Creative Suite (Photoshop, Indesign, Illustrator) and ads manager.

About Our Hiring Process:
Does this sound like great fit for you? We would love to hear from you.You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.Why work at Diva International?
As a Certified B Corp and remote-first workplace, our internal work-life rhythm and processes are guided by a purposeful intention to operate differently; in an inclusive mindset that encourages employee input, creativity, and collaboration.At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at if you require accommodation. Information related to accommodation requirements will be addressed confidentially.Powered by JazzHR

Diva International Inc. – Retail Sales Manager – North America – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Fri, 25 Apr 2025 03:34:10 GMT

Job description: Diva International Inc. (“DIVA”) is looking for a Retail Sales Manager – North America. This role is responsible for driving and optimizing sales performance across a designated geographic region. This leadership role ensures the execution of strategic sales plans, the development and nurturing of strong client relationships, and the consistent achievement of revenue targets. The position plays a crucial role in fostering a high-performance culture within the regional sales team through effective coaching, goal setting, and support.The role allows for remote work in Ontario, Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada.About Us:
Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of sustainable period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change and bringing sustainability to the forefront of new period care innovation.
We are DIVA. Your conscious cycle care partner.Responsibilities:
General Duties

  • Own relationships with key customers and brokers, including regular and relevant communications to maintain, strengthen, and grow these partnerships over time.
  • Deliver tailored presentations for line and business reviews, with marketing support.
  • Accountable to meet all revenue and profitability targets related to assigned accounts, including forecasting for key accounts with a high level of accuracy.
  • Act as main point of contact for assigned accounts, ensuring effective cross-functional co operation to ensure sales plan, budgets, marketing budgets, contracts, visual and in-store guidelines are executed.
  • Working closely with the Head of Sales (or senior management) to prepare strategies to maintain and grow Diva International business across assigned key retailer accounts that include the positioning strategy/plan, business case rationale, risks, ensuring SharePoint documentation of key plans and account activity.
  • Maintain access to all systems required to manage and operate key retailer partnerships, specifically owning all retailer portals related to “non-broker” managed accounts.
  • Attend any senior planning or strategic meetings that are requested by either Head of Sales or senior management positions.
  • Work in accordance with the Diva International Inc. Quality Policy and B Corp set of standards.

Execution

  • In partnership with Trade Marketing Manager/Marketing team and Sales team counterparts, create and execute ROI positive promotional programs direct with retailer or through our distributor/broker partners.
  • In partnership with the Trade Marketing Manager/Marketing team and Sales team, advise in any in-store marketing materials such as, but not limited to, PDQs, digital trade ads and any and all other marketing materials related to retail.
  • Participate in feedback for retailer presentations, and customizing slides as needed. Also, coordinate with brokers as needed to finalize and approve marketing content for sales decks.
  • Negotiate contracts/agreements for assigned customers, with strategic oversight and approval from Head of Sales (or senior management).
  • Oversee, approve, and communicate required NetSuite updates related to any promotions, key opportunities and other discretionary activity for assigned accounts.
  • Responsible for management of opportunity and promotional planner for assigned accounts and coordinating with relevant broker partner.
  • Manage inbound leads and when aligned with sales team priorities, open new channels of business (review with Head of Sales or senior management) to determine go/no-go).
  • Attend industry trade shows and conferences as required.

Budget & Performance Tracking

  • Own annual planning and forecasting process for assigned accounts.
  • Meet or exceed sales goals, with accountability to revenue and profit objectives.
  • Provides inputs for monthly revenue & demand forecasts for assigned accounts, leveraging wholesale & POS sales, as well as syndicated data to ensure highly accurate projections.
  • Accountable to accurate planning and budgeting for Retailer/Distributor charge backs and deductions, supporting the dispute process as needed with accounting and broker partners.
  • Provide timely feedback to Head of Sales (or senior management) regarding account performance and any recommended course correction actions.
  • Work within parameters of company policies and procedures and other practices.

Qualifications:

  • University degree or College diploma in business, marketing, economics, or related field or equivalent of 5+ years of experience.
  • Previous experience in sales and demonstrating excellent presentation skills.
  • Experience in CPG account management/selling.
  • Experience and/or comfortable working with government institutions on medical device regulatory requirements.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to make independent decisions/recommendations through precedents and research.
  • Able to execute a strategic comprehensive business plan tailored to the needs of both company and consumer.
  • Ability to multitask skills, handle various relationships, projects and tasks.
  • Strong drive for results and customer focus.
  • Strong interpersonal skills and the ability to build productive working relationships with internal and external clients.
  • Proficiency with computers and computer programs, familiarity with CRM tools.
  • Valid passport without restrictions for travelling across borders.

About Our Hiring Process:
Does this sound like great fit for you? We would love to hear from you.You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.Why work at Diva International?
As a Certified B Corp and remote-first workplace, our internal work-life rhythm and processes are guided by a purposeful intention to operate differently; in an inclusive mindset that encourages employee input, creativity, and collaboration.At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at if you require accommodation. Information related to accommodation requirements will be addressed confidentially.Powered by JazzHR

Diva International Inc. – Consumer Experience Specialist (Maternity Leave Coverage) – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Sun, 27 Apr 2025 05:50:26 GMT

Job description: About the Role:
The Consumer Experience Specialist (Maternity Leave Contract) will provide consumer support activities via phone, e-mail, DivaCup’s social media platforms (Instagram, Facebook, Twitter, YouTube, TikTok, etc.), and live chat. In addition, the Consumer Support Specialist (Maternity Leave Contract) role will also support with community engagement initiatives to engage current and new brand prospects in social channels, to help grow the DIVA brand community.The role allows for remote work in Ontario, Canada and must reside in Ontario, Canada. Candidate must be legally eligible for employment. This position will be a 1 year contract and to begin in early June.Responsibilities:
Consumer Experience

  • Handle consumer inquiries associated with the product, including usage, complaints, testimonials, etc. within Hootsuite, Gorgias and as received on DIVA’s social media platforms.
  • Manage incoming comments to the DivaCup’s Facebook, Instagram, Twitter and TikTok accounts on North America channels.
  • Respond to incoming consumer requests across platforms using various technologies and toolsets.
  • Determine consumer and contact needs through effective questioning and listening.
  • Escalate Medical tickets or more complex issues to Senior Manager.
  • Review individual consumer cases providing mediation on behalf of consumer for consideration outside policies and procedures.
  • Scan Consumer Experience templates to find the best match to resolve the customer issue.
  • Devote a part of each day to learn and improve knowledge by reviewing in house documentation or researching the industry and competitors.
  • Learn and stay current with Consumer Experience procedures and product information.

Community Engagement

  • Provide social listening support to the Communications Teams (content team)
  • Identify opportunities to engage with like minded individuals and DIVA consumers on subject matters that align with our core values.
  • Develop strategies to increase community involvement and engagement.

Other

  • Stay current with Consumer Experience procedures, product information and online resource tools.
  • Other related tasks and special assignments as assigned.
  • Work in accordance with the Diva International Inc. Quality Policy and B-Corp set of standards.

Qualifications

  • Minimum 2 (two) years of experience in a Consumer Experience environment
  • University degree or College diploma
  • Experience with Gorgias or similar customer support software an asset.
  • Additional certifications or courses related to Consumer Experience, customer service, and support would be a definite asset.
  • Exceptional writing and grammatical skills.
  • Experience using online social media platforms and third-party applications.
  • Experience with data analysis, survey research and SEO.
  • Extreme attention to detail and outstanding organization skills.
  • Ability to use multiple conversations across various platforms interchangeably.
  • Self-motivated, confident, energetic, and creative.
  • Excellent computer skills, including Microsoft Office.
  • Experience and/or comfort working in the menstrual hygiene category
  • Interest in women’s health and the environment and experience working within such industries would be of benefit to this position.
  • Bilingualism is an asset.

About Our Hiring Process:
Does this sound like great fit for you? We would love to hear from you.You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.Why work at DIVA International Inc.?
As a Certified B Corp and remote-first workplace, our internal work-life rhythm and processes are guided by a purposeful intention to operate differently; in an inclusive mindset that encourages employee input, creativity, and collaboration.At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at if you require accommodation. Information related to accommodation requirements will be addressed confidentially.Powered by JazzHR

Diva International Inc. – Sales Support and Data Specialist – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Fri, 22 Nov 2024 06:08:38 GMT

Job description: Diva International Inc. (“DIVA”) is looking for a Sales Support and Data Specialist*. This hybrid role is crucial in supporting the sales department in all coordination and administrative activities, data-driven insights, managing sales operations, and assisting with data analysis. The ideal candidate will have a blend of analytical skills, sales acumen, and a proactive attitude to help optimize sales performance and drive business growth.The role allows for remote work in Ontario, Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada.About Us:
Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of sustainable period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change and bringing sustainability to the forefront of new period care innovation.
We are DIVA. Your conscious cycle care partner.Responsibilities:
Sales Support

  • Provide support to domestic and international BDMs and Distributors as necessary by way of direction.
  • Manage and maintain customer portals (pulling reports, inputting information)
  • Work with accounting, logistics, and supply chain team on customer portal needs (disputes, deductions, forecasts, reports).
  • Upload and manage image content on retailer websites.
  • Support where required with GS1/EccNet, listing forms, promotional grids/deal sheets.
  • Complete Purchase Orders in NetSuite for the Sales Department.
  • Create Opportunity Codes in NetSuite and updating the Sales & Promo Tracker.
  • Provide general coordination and administrative support to the Sales Team (trade shows, travel)
  • Provide weekly meeting updates in 1:1 with direct manager.
  • Continuous development of product and industry knowledge through self-education and working with other departments.
  • Other duties, tasks, and special projects, as assigned.

Data Analysis

  • Collect, clean, and organize datasets from various sources to ensure data quality and accuracy.
  • Conduct data analysis using statistical methods to identify trends, patterns, and insights.
  • Generation of reports, dashboards, and visualizations using tools like Excel, Tableau, Power BI, DataRails, NetSuite.
  • Support in analyzing business performance metrics and identifying areas for improvement.
  • Utilize SQL to query databases and extract relevant information for analysis.
  • Maintain data integrity and confidentiality while handling sensitive business information.
  • Collaborate with team members to identify key business questions and define the necessary data requirements.
  • Communicate findings to internal stakeholders through presentations, written reports, and visualizations.
  • Contribute to the improvement of existing data collection, reporting, and analysis processes.
  • Stay up to date with industry trends and best practices in data analysis.

Other

  • Work in accordance with Diva International Inc.’s Quality Policy and B-Corp set of standards.

Qualifications

  • Completion of of University or College degree in Business Administration or related field.
  • High proficiency in computer skills including Microsoft Office Suite, NetSuite, Zoom and Slack
  • Strong proficiency in Microsoft Excel (pivot tables, VLOOKIP, data visualization) and experience with CRM systems.
  • Basic knowledge of SQL for data extraction and analysis
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Excellent communication skills, both written and verbal, with the ability to convey insights to non-technical stakeholders.
  • Analytical mindset with keen attention to detail
  • Problem-solving skills and the ability to work independently or collaboratively within a team
  • Valid passport without restrictions for travelling across borders.
  • Experience and/or comfort working in the menstrual hygiene category.

About Our Hiring Process:
Does this sound like great fit for you? We would love to hear from you.You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.Why work at DIVA International?
As a Certified B Corp and remote-first workplace, our internal work-life rhythm and processes are guided by a purposeful intention to operate differently; in an inclusive mindset that encourages employee input, creativity, and collaboration.At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at if you require accommodation. Information related to accommodation requirements will be addressed confidentially.*Please note that the job title for this position was previously listed as Sales Operations Analyst. The change in job title is to better reflect the responsibilities of this position.Powered by JazzHR

Regional Sales Manager – North America – Diva International Inc. – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Fri, 22 Nov 2024 02:44:03 GMT

Job description: such as, but not limited to, PDQs, digital trade ads and any and all other marketing materials related to retail. Participate in feedback… for line and business reviews, with marketing support. Accountable to meet all revenue and profitability targets related…

Sr. Content Marketing Manager (Maternity Leave Contract) – Diva International Inc. – Kitchener, ON

Company: Diva International Inc.

Location: Kitchener, ON

Expected salary:

Job date: Thu, 21 Nov 2024 05:01:54 GMT

Job description: , blogs, newsletters), paid marketing assets (digital ads, event design, media/gifting kits), partner channel assets…. Familiarity with digital marketing tools and techniques, including social media, SEO, SEM, and email marketing. Experience in…