Company: Fujitsu
Location: Vancouver, BC
Job description: are below: Job Description & Requirements: Manage a large Salesforce implementation/upgrade project or several smaller Salesforce projects simultaneously… Work closely with Salesforce architects, technical teams, functional analysts to deliver project scope on time, on budget…
The job involves managing a significant Salesforce implementation or multiple smaller projects at once. Responsibilities include collaborating with Salesforce architects, technical teams, and functional analysts to ensure the projects are completed on time and within budget.
I’m unable to access external websites directly, including the one you provided. However, if you can share the key details or content of the job description you want to replicate, I can help you write a similar job description. Just provide the title, responsibilities, qualifications, and any other relevant information!
Expected salary:
Job date: Sun, 31 Aug 2025 02:39:08 GMT
Fujitsu – ServiceNow Sr. Project Manager – Toronto, ON
Company: Fujitsu
Location: Toronto, ON
Expected salary: $108000 – 153000 per year
Job date: Tue, 09 Sep 2025 23:46:25 GMT
Job description: experience to join our dynamic solutions team. Work Style: Fulltime / Permanent Location: Anywhere in Canada with preference… to those based in the Greater Toronto Area Hybrid Work: Candidates may be required to work a combination of onsite and remote work…
Salesforce Senior Project Manager – Fujitsu – Vancouver, BC
Company: Fujitsu
Location: Vancouver, BC
Job description: are below: Job Description & Requirements: Manage a large Salesforce implementation/upgrade project or several smaller Salesforce projects simultaneously… Work closely with Salesforce architects, technical teams, functional analysts to deliver project scope on time, on budget…
The job involves managing a significant Salesforce implementation or multiple smaller projects, coordinating with Salesforce architects, technical teams, and functional analysts to ensure that project objectives are met on schedule and within budget.
I’m unable to access external websites directly. However, if you can provide the text or main points from the job description, I’d be happy to help you analyze it or create a summary!
Expected salary:
Job date: Sun, 31 Aug 2025 04:30:02 GMT
Fujitsu – Senior Client Executive – Canadian Federal Government – Ottawa, ON
Company: Fujitsu
Location: Ottawa, ON
Expected salary:
Job date: Sun, 24 Aug 2025 01:13:14 GMT
Job description: Job Description:Fujitsu Americas delivers the full range of digital technology solutions and services to clients in the Western Hemisphere including the US, Canada, Latin America and Caribbean. Fujitsu enables customers to meet their business objectives through integrated offerings and solutions, including AI, consulting, systems integration, managed services, outsourcing and cloud services for infrastructure, platforms and applications. Fujitsu provides industry-specific solutions and delivers digital transformation services to clients – including digital consulting and infrastructure and application services – to help them be more effective and competitive. Fujitsu North America, Inc. is a wholly-owned subsidiary of Fujitsu Limited.Job Summary:We are seeking a high-performing and experienced Senior Client Executive to lead sales and business development efforts for IT services targeted at the Canadian Federal Government. This role requires a deep understanding of Federal procurement processes, established relationships within Federal government departments and agencies, and a successful track record of closing IT solutions including cloud, cybersecurity, managed services, and digital transformation initiatives.Key Responsibilities:
- Drive new business development and account growth within key Federal government departments, agencies, and crown corporations.
- Develop and execute strategic account plans tailored to the Federal landscape to achieve or exceed sales targets.
- Cultivate and maintain strong relationships with senior stakeholders, procurement officers, and IT decision-makers across the Federal government.
- Lead pursuit strategies for Federal RFPs, RFIs, and standing offers such as TBIPS, SBIPS, and other procurement vehicles.
- Maintain accurate pipeline and revenue forecasting using CRM tools (e.g., Salesforce).
- Stay current on Federal digital initiatives, government mandates and funding priorities.
- Collaborate with internal teams (technical, proposal, legal, and delivery) to design tailored IT service solutions and develop competitive, compliant bids.
- Represent the company at Federal government events, industry days, and relevant public sector forums in Ottawa and beyond.
Required Qualifications:
- 5+ years of successful B2B sales experience in IT services, with at least 5 years focused on the Canadian Federal Government.
- Consistent record of achieving annual sales targets and quota
- Existing network of contacts within Federal departments such as Shared Services Canada, Treasury Board Secretariat, DND, CRA, or ESDC, etc.
- Executive level relationships (ADM, DM, DG, Director level, etc.)
- Demonstrated success managing complex, long-cycle sales processes with public sector clients.
- Strong understanding of Federal procurement policies, contracting vehicles (e.g., TBIPS, SBIPS, ProServices), and proposal development processes.
- Exceptional communication, negotiation, and presentation skills.
- Strong organizational and strategic planning capabilities.
- Proficiency in CRM tools and Microsoft Office Suite.
- Bilingualism (English/French) is a significant asset.
- Bachelor’s degree in Business, IT, or a related field, or equivalent experience.
Why Join Us?
- Competitive compensation
- Comprehensive benefits package
- Work with a dynamic team delivering transformative IT solutions to the Federal Government
- Leadership support and opportunities for career advancement
- Flexible, hybrid work options – Ottawa presence preferred
#LI-CF1#LI-RemoteAbout Us:Fujitsu at a GlanceFujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!At Fujitsu, one of our corporate principles is “We respect human rights.” This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
Fujitsu – Salesforce Technical Architect – CAN – Toronto, ON
Company: Fujitsu
Location: Toronto, ON
Expected salary:
Job date: Wed, 02 Jul 2025 06:07:16 GMT
Job description: Degree Level: Bachelor’s DegreeJob Description:We are looking for a highly effective Salesforce Technical Architect to join our Salesforce and GOM Practice. An individual filling this role will provide thought leadership and consultation throughout the life cycle of Salesforce implementation projects.Fujitsu is the leading Japanese information and communication Technology Company and a leading provider of IT products and services including hardware, software, networking, and business solutions to customers in more than 100 countries. We are known for our ability to harness the power of IT for our clients and to build innovative practices and solutions. At Fujitsu, you will find a dynamic work environment with multidisciplinary teams involved in stimulating projects. Fujitsu is where you can pursue your full career potential. We enable our employees to grow as individuals, mature as industry professionals and proudly succeed as key members of the Fujitsu team. For more information on Fujitsu America’s business scope, visit . Both US and Canadian candidates can be considered.Work Style:
- Remote: Candidates may be based anywhere in the United States or Canada
Key Responsibilities:Successful Client Engagements
- Facilitate discovery, fit gap sessions with customer to understand the AS-IS state and gaps between current state and to-be state as well as industry best practices
- Lead and support client engagements effectively, managing project scope, schedule, and overall quality of delivery from Salesforce platform and Salesforce Solution perspective
- Lead business process redesign, roadmap planning and sprint demos of Salesforce capabilities
- Collaborate with client stakeholders and Fujitsu Business and Functional consultants to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform
- Lead technical design sessions; Design and document technical architecture aligned with client business objectives; identify gaps between client’s current and desired end states.
- Collaborate with various client business workstreams and application teams to create and support roadmap deliverables.
- Configure/customize solution in client environment and oversee development by development team
- Drive assessment sessions of business objectives, formulating solution options, and driving stakeholder support
- Deliver artifacts, solution and delivery items using industry standards and best practices.
- Serve as the bridge/translator between the business team and technical resources during development and implementation to ensure that requirement, design and dependencies are well understood
- Assist in engagement and project management by identifying risks, opportunities, as well as partnering up with project and account management teams on minimizing the risks and maximizing the opportunities and benefits
- Ability to deep dive into existing solutions and troubleshoot complex (multi-system) solutions and provide solution recommendations
Trusted advisor to our clients
- Establish trusted advisor status with business and technology stakeholders by guiding them what should be the roadmap of the project and what functional areas will provide maximum business value-add
- Collect, formulate, and disseminate best practices on solution positioning and delivery based on the initial requirements gathered from the client. It is expected that this individual will guide the customer on implementing best practices in the industry
- Establish domain/industry vertical knowledge and broad Salesforce based applications expertise
- Develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members
- Create reference-able clients by providing them the quality deliverables, reliability and trusted partnership
Other responsibilities
- Contributes to the business development process by participating in sales calls, assisting/leading proposal development efforts and delivering client presentations
- Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, and business development tools
- Helps facilitate and lead the webinars with clients on Industry best practices, providing training on our offerings and roadmap
- Conduct training sessions with internal team on Industry best practices, providing training on our offerings and roadmap, support internal team on gaining understanding of supply chain knowledge as well as our offerings
- Support internal innovations initiatives to build accelerators, implement other features using cutting edge technologies like Artificial Intelligent (AI), Machine Learning (ML) and others
- Provide feedback to improve internal processes (e.g., Phase Gate reviews, deliverable templates etc.), document lessons learned
- Architect is expected to participate and contribute to pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.
- Create technical Influence to build pipeline and help convert opportunities up to $1.5M in current accounts annually
- Liaise with Salesforce product teams to support client implementations
- Willingness to travel up to 50% domestically
- Ability to travel internationally to other countries for meetings, project activities. Candidates should be holding proper visa to be able travel to/from USA for business purposes.
Skills and Qualifications:
- Over 12 years IT experience
- Over 10 years of experience with Salesforce platform
- Experience leading 3 or more Salesforce full cycle implementation projects.
- Agile development environment experience.
- Expert level understanding of the Salesforce product suite, including Sales, Service, Marketing, CPQ, Commerce, and Experience Clouds
- Salesforce System Architect and Application Architect certified
- Excellent presentation and communication skills
- Candidate should be a fast learner and willing work in fast paced, dynamic work environment. Candidates will be required to train on our SCM product – GlOVIA OM.
- Work experience with a professional consulting organization (e.g., Big 4 consulting) or Salesforce Global SIs a plus
- Extensive experience contributing as individual contributor capacity on large enterprise software deployments
- Bachelor’s degree in Computer Science, Engineering, Business or closely related field or equivalent experience
- Ability to work effectively in a fast paced, high energy, team-oriented environment
- Ability to travel both domestic and international as/when needed.
Key Performance Indicators for this role
- Whitepapers published
- Product offerings / accelerators created (Innovations)
- Thought leadership (Webinars, presentations etc).
- Successful project delivery
- Adoption of (Fujitsu) SCM solutions
- Quality of work products (customer and Program manager feedback / satisfaction)
- Trainings / Certifications achieved or conducted
- Reference clients & Case studies generated through projects delivered
- Repeat business from customers generated through projects delivered
- Tangible contribution to Practice growth and success (e.g. Trainings delivered, certifications acquired, contribution to new business pursuits, etc.)
Fujitsu is an Equal Opportunity/ Affirmative Action Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans.About Us:Fujitsu at a GlanceFujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!At Fujitsu, one of our corporate principles is “We respect human rights”. This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.California Consumer Privacy Act (CPPA),
Fujitsu – Marketing Manager – Manufacturing – Toronto, ON
Company: Fujitsu
Location: Toronto, ON
Expected salary:
Job date: Sat, 31 May 2025 04:51:24 GMT
Job description: Job Description:As a Marketing Manager you will be relentlessly focused on generating leads, accelerating sales funnel, and helping our sales team win new business across the USA and Canada. The role requires creativity, collaboration and proven experience in planning & implementing successful field marketing programs with clear measurements on sales pipeline impact and improvement. You will be required to partner effectively with sales leadership, in addition to marketing colleagues and other groups within Fujitsu Americas. The ideal candidate will have a deep understanding of best practices in field marketing, the end-to-end marketing funnel, sales pipeline and around ROI measurement.This role reports to the Head of North American Marketing. Location is preferred in DFW area, but open to all qualified candidates.Main Responsibilities:
- Plan, design and implement field marketing programs to generate qualified leads and pipeline for select North American sales plays/campaigns
- Equip sales with compelling and relevant collateral and tools such as like presentations, videos, offering materials, etc.
- Collaborate with the North American Alliance teams to develop joint go-to-market, sales plans, events or webinars with partners like SAP, ServiceNow and Oracle.
- Work with North American Demand Center to ensure all campaigns/sales plays are understood, adopted, activated and measured by field sales
- Work with Global Mktg supply chain counterparts across relevant KFAs to maximize benefit to region/industry
- Cross functional collaboration to partner with field sales teams and Fujitsu industry leaders
- Promote Fujitsu Responsible Business practices within local marketplace
Key Competencies:
- Demonstrated success working with sales teams to increase win percentage and drive revenue through highly effective marketing campaigns and measured results.
- A master storyteller with the ability to distill down complex subject matter and translate to compelling marketing materials. Strong verbal, written and presentation skills are a must.
- Independent, self-starter who can prepare the regional marketing plan and drive cross-functional deliverables with minimal supervision.
- Ability to juggle multiple priorities at one time in a fast-paced, shifting environment.
- Deep understanding of B2B field marketing best practices, with a focus on the Enterprise technology services market
- Experience running B2B marketing events including roundtables, briefings, thought leadership events, tradeshows, executive dinners, etc. — as well as measuring ROI and account engagement.
- Expertise in CRM/SFA tools like Salesforce.com to build and track marketing generated and influenced pipeline and revenue
- Ability to travel 20% within NA
- 5-7 years of general marketing experience, with 2-3 B2B technology field marketing experience required.
- Experience at IT services or consulting firm strong desired
- Extreme attention to detail, time management, organization skills.
EducationCollege graduate with B.A./B.S. degree in Business, Marketing, Communications or Management preferred#LI-CF1#LI-RemoteAbout Us:Fujitsu at a GlanceFujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!At Fujitsu, one of our corporate principles is “We respect human rights.” This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
Business Strategy and Operations – Fujitsu – Vancouver, BC
Company: Fujitsu
Location: Vancouver, BC
Expected salary:
Job date: Fri, 30 May 2025 06:25:58 GMT
Job description: and talented team of professionals committed to helping Fujitsu’s customers navigate an increasingly digital world, Fujitsu… are as important to them as being leaders in digital innovation. Fujitsu Intelligence’s goal is to create an environment…
Service Line Leader- Oracle – Fujitsu – Toronto, ON
Company: Fujitsu
Location: Toronto, ON
Expected salary:
Job date: Thu, 24 Apr 2025 07:34:56 GMT
Job description: Job Description:Fujitsu America is seeking a dynamic and visionary leader to head its Oracle Practice in the Americas. This role is ideal for a senior executive with proven experience in leading Oracle Practice, driving growth strategies, and managing end-to-end P&L responsibilities.As the Service Line Leader – Oracle, you will work closely with Fujitsu’s industry sales, delivery, and global Oracle teams to scale our Oracle business across the Americas. You will play a central role in positioning the Oracle service line for accelerated growth, strengthening our Oracle partnership, and helping clients navigate their digital transformation journeys through Oracle Cloud technologies.You’ll be part of a collaborative and innovation-driven environment where initiative is valued, and your contributions directly impact our clients and business outcomes.Key ResponsibilitiesOracle Offering Strategy and Development
- Own the Oracle services portfolio for the Americas, including defining the offering vision, roadmap, and go-to-market (GTM) strategy.
- Collaborate with Fujitsu’s global Oracle teams to align regional offerings with global capabilities and innovations.
- Conduct market analysis, identify key industry trends, and define competitive differentiators for Oracle solutions.
- Establish value propositions and pricing strategies for Oracle Cloud (Fusion), ERP, HCM, SCM, and database services.
Go-to-Market & Sales Support
- Partner with Sales, Marketing, and the Oracle alliance team to drive pipeline generation and market visibility.
- Act as a thought leader to clients, advising on Oracle-led transformation initiatives and trends.
- Collaborate with sales leadership on account planning and joint pursuit strategies with Oracle.
- Lead or participate in sales enablement activities to build internal capability and market readiness.
Delivery Excellence
- Ensure successful delivery of Oracle engagements, with a strong focus on customer satisfaction and value realization.
- Collaborate with delivery teams to align proposed solutions with delivery capabilities and ensure execution excellence.
- Oversee risk management, delivery assurance, and resolution of escalations.
- Foster long-term client relationships and drive customer success through consistent delivery quality.
Practice Management
- Build and lead a high-performing Oracle team across consulting, pre-sales, and delivery functions.
- Drive talent acquisition, training, and upskilling strategies based on pipeline needs and practice goals.
- Establish and manage performance metrics, utilization, and resource planning.
- Champion a collaborative, growth-oriented culture within the Oracle Practice.
P&L and Operational Management
- Own the Oracle Service Line P&L across the Americas, with accountability for revenue growth, margins, and cost management.
- Monitor sales pipeline health, forecasting accuracy, and operational efficiency.
- Collaborate with finance, HR, and operations to ensure smooth business operations and scalable growth.
Qualifications
- 10+ years in senior leadership roles within the Oracle ecosystem.
- Proven success in leading and scaling Oracle service portfolios or Practice, with full P&L ownership.
- Deep expertise in Oracle Cloud technologies (Fusion, ERP, HCM, SCM) and Oracle infrastructure/database solutions.
- Strong background in large-scale Oracle implementations and digital transformation programs.
- Track record of building client relationships and influencing C-level decision-makers.
- Ability to define solution strategies that align with customer business goals and deliver measurable value.
- Skilled in working with Oracle’s partner ecosystem and co-sell motions.
- Strong communication, leadership, and negotiation skills.
- Willingness to travel as needed across the Americas to support clients and business objectives.
Other Skills
- Strategic mindset with strong execution discipline
- Deep empathy for client business challenges and goals
- Passion for people leadership and mentoring
- High sense of ownership, accountability, and collaboration
- Ability to manage priorities and thrive in a dynamic environment
- Focused on continuous learning, innovation, and improvement
How You’ll GrowAt Fujitsu, we believe in a People First culture. We align employee aspirations with business growth, creating a win-win environment. Whether you’re looking to deepen your expertise, expand into new industries, or broaden your leadership capabilities, we offer career mobility, learning programs, and mentorship opportunities to help you succeed.#LI-FV1#LI-Remote
Fujitsu America is looking for a leader to head its Oracle Practice in the Americas. This role requires experience in leading Oracle Practice, growth strategies, and managing P&L responsibilities. The Service Line Leader will work with sales, delivery, and global teams to scale Oracle business, position for growth, and help clients with their digital transformation through Oracle Cloud technologies. Responsibilities include offering strategy, go-to-market support, delivery excellence, practice management, and P&L management. Qualifications include senior leadership experience in the Oracle ecosystem, expertise in Oracle Cloud technologies, and strong communication and leadership skills. The ideal candidate will have a strategic mindset, empathy for client challenges, and a passion for people leadership. Fujitsu offers career growth opportunities, learning programs, and mentorship.
Salesforce Senior Project Manager – Fujitsu – Vancouver, BC
Company: Fujitsu
Location: Vancouver, BC
Job description: : Manage a large Salesforce implementation/upgrade project or several smaller Salesforce projects simultaneously Work… closely with Salesforce architects, technical teams, functional analysts to deliver project scope on time, on budget…
The content discusses the responsibilities of managing a large Salesforce implementation or upgrade project, or multiple smaller projects at once. This involves working closely with Salesforce architects, technical teams, and functional analysts to ensure the project scope is delivered on time and within budget.
Position: Receptionist
Location: Halifax, NS
Our client, a well-established company, is seeking a Receptionist to join their team in Halifax, NS. The ideal candidate will be responsible for providing front desk reception and administrative support to the office.
Key Responsibilities:
– Greet visitors and direct them to the appropriate person or department
– Answer incoming calls and direct them to the appropriate individual
– Manage incoming and outgoing mail and courier packages
– Schedule meetings and manage calendars for the team
– Maintain office supplies and equipment
– Perform basic administrative tasks such as filing, data entry, and organizing documents
– Assist with special projects and events as needed
Qualifications:
– High school diploma or equivalent
– 1-2 years of experience in a receptionist or administrative role
– Excellent communication skills, both written and verbal
– Strong organizational and time management skills
– Proficiency in Microsoft Office applications
– Ability to work well independently and as part of a team
If you are a self-motivated and detail-oriented individual with a passion for customer service, then we want to hear from you! Please apply with your resume and cover letter detailing why you are the ideal candidate for this position.
Expected salary:
Job date: Fri, 10 Jan 2025 04:31:58 GMT
Fujitsu – Implementation Lead – Ottawa, ON
Company: Fujitsu
Location: Ottawa, ON
Expected salary:
Job date: Fri, 29 Nov 2024 04:43:00 GMT
Job description: Job Description:Position SummaryWe are seeking an experienced Implementation Lead to manage the end-to-end deployment of the CCaaS platform across the Government of Canada’s contact centers. The candidate will be responsible for overseeing the migration from legacy systems to the new CCaaS platform, ensuring that it integrates with WFM and other critical tools. This role involves working closely with government IT teams, external vendors, and the Change Management team to ensure a smooth transition, while meeting all non-functional requirements such as security, performance, and accessibility.Key Responsibilities– Deployment Management: Oversee the migration of eight contact centers from HCCS to CCaaS, ensuring that all project phases are executed on schedule and within budget.
– Integration Coordination: Ensure the seamless integration of WFM, knowledge management, and other key systems into the CCaaS platform.
– Testing and Validation: Manage the testing strategy, ensuring that all non-functional requirements, including performance, load, and accessibility, are met prior to go-live.
– Stabilization and Hypercare: Lead the post-deployment stabilization period, ensuring that all system issues are resolved quickly and that performance metrics are achieved.
– Vendor Management: Work with third-party vendors to ensure that their systems integrate seamlessly with the CCaaS platform and that they meet the government’s compliance and performance requirements.
– Collaboration with Change Management: Work closely with the Change Management Lead to ensure that all stakeholders are trained and ready for the system’s launch, ensuring a smooth handover to operations.
– Ongoing Reporting: Provide detailed reports to the Project Leader, focusing on progress, risks, and issue resolution.Reporting StructureReports to the Project Leader, with frequent communication with contact center managers and government IT teams.LocationPrimarily based in Ottawa, with some flexibility for remote work. On-site presence may be required during critical project phases.Technical SkillsExpertise in JIRA, Confluence, and project management tools for managing Agile/Waterfall hybrid projects.Qualifications– Minimum 8 years of experience in leading IT implementations, particularly for large-scale contact center platforms.
– Expertise in managing government IT projects, with a deep understanding of non-functional requirements (security, accessibility, scalability).
– Proven experience in managing cross-functional teams and leading complex migration projects.
– Strong background in vendor management, ensuring that external providers deliver on contract requirements and integrate smoothly with existing systems.