Dream Ambassador – Ontario Lottery and Gaming – Toronto, ON

Company: Ontario Lottery and Gaming

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Mar 2025 06:27:46 GMT

Job description: Range: 66,400.00 – 99,600.00 CADJob Description:Dream AmbassadorGAME ON – OLG needs youWe’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.We are ready to take this game to the next level and need a passionate Dream Ambassador to facilitate OLG’s brand aspirations through delivery of VIP-level service to winning customers at the Prize Centre. Working as part of the Dream Ambassador team, you will be directly responsible for guiding winners through the end-to-end prize claims journey; and ensuring a positive experience with OLG by creating moments of delight. A successful Dream Ambassador will thrive in a face-to-face customer environment, have a passion for creating enhanced brand experiences, and adhere to internal controls while processing high value claims. Our Dream Ambassadors will also assist our winners in articulating their stories to develop content for marketing and PR consumption and have creative freedom to elevate the bar as it relates to onsite engagement and content generation.YOUR ROLE IN THE GAMEReporting to the Senior Manager, Prize Centre Operations, you will be empowered to:Customer service and hospitalityAs the face of OLG at the Prize Centre, ensure that every customer has a positive and memorable experience during the prize claims process.Respond to customer inquiries and concerns related to prize claims, providing clear information and guidance on Prize Centre policies and processes.Drive adherence to an aligned service experience and continuously operationalize adjustments in service of CES, CSAT, and content generation KPIs.Employ a “Customer First” philosophy, meeting, and exceeding customer expectations to create brand advocates.Accommodating needs of our Winners, by partnering with our peers to provide a superior customer experience.Marketing communications & content creationInterview and document winner’s stories content (stories, visuals, etc.) for the purpose of marketing and promotionAdminister digital content onsite in support of a personalization and brand/product awarenessPartner and collaborate with Marketing and Communications teams to align with Brand direction and strategiesLive event and brand ambassadorAssist and/or facilitate live winner events at the Prize Centre and support execution of those events in addition to support of ad hoc customer engagements on the premisesSet-up/tear down/move items in Winners Area, as required to support live events and engagement initiativesCompliance, claims process and otherExecute transactional processes and demonstrate critical thinking as it relates to prize claims processing to ensure swift and accurate disbursement of legitimate claims in compliance with OLG’s policies.Be the voice of our customer, relaying opportunities for improvement to leader as we evolve to a continuous improvement mindset capable of incremental delivery.Other duties as required.WHAT YOU NEED TO PLAYWork Experience: Minimum 3 years of recent experience serving premium customers (ex. Concierge, Brand Ambassador in luxury retail/hospitality field); experience with technology tools including content management systems (CMS), customer relationship management systems (CRM) and Customer Experience Systems (Qualtrics preferred); comfortable with adapting to new and emerging technologies; understanding of data analytics, metrics and continuous improvement; experience in social media content creation and management and a knack for storytelling (preferred).Knowledge and Education: Post-secondary degree/diploma, preferably in Marketing, Communications, Hospitality, or equivalent experience; proficient in MS Suite, CRM (Dynamics), CMS and CX (Qualtrics) solutions; understanding of Gaming industry and/or Responsible Gambling (preferred)Critical Skills: Passionate about delivering exceptional in-person customer service and creating memorable experiences; works collaboratively with colleagues and cross-functional teams in a fast-paced environment; excellent written, verbal and presentation skills for diverse audiences, exercises good judgment and professionalism in unexpected situations; resourceful with effective time management and multitasking abilities; self-motivated and proactive; balances customer satisfaction with compliance standards; adept at using current adapting new technologies; ability to stand comfortably for extended periods and capable of lifting up to 50 poundsCollaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our workIntegrity and Trust: do what’s right and operate with transparency and opennessUnion Membership
This is a unionized position.Licenses, Registrations, Certificates:This role may require a Category 1 or Category 2 Gaming Assistant Registration (License) from our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). If required, employment is conditional upon obtaining and maintaining this registration (license), which will be initiated at the offer stage.PERKS OF JOINING OUR TEAMPart of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of OntarioFlexible Work Environment: to help balance both work and lifeYou Matter: family friendly work practices and hybrid workFreedom to Innovate: supports new and better ways to be successfulBe your Authentic Self: environment that values diversity as a source of strengthLearning Galore: 24-7 access to robust online learning programsPublic Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of OntarioVariable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)Learn about OLG – GAME ON!OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.To learn more about OLG go to our website atWe look forward to hearing from you, interested applicants please apply online by March 18, 2025.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact , 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

OLG is looking for a Dream Ambassador to provide VIP-level service to winning customers at the Prize Centre. The ideal candidate should have experience in customer service, marketing, and event management. The role requires creativity, excellent communication skills, and the ability to create memorable experiences for customers. The position is unionized and may require a gaming assistant registration from the Alcohol and Gaming Commission of Ontario. OLG offers a flexible work environment, learning opportunities, and a performance-based incentive program. Diversity, equity, and inclusion are important values at OLG. Interested applicants should apply online by March 18, 2025.

Senior Sales Specialist (Ottawa-Hawkesbury, ON Region) – Ontario Lottery and Gaming – Toronto, ON

Company: Ontario Lottery and Gaming

Location: Toronto, ON

Expected salary:

Job date: Thu, 20 Feb 2025 08:09:44 GMT

Job description: Range: 66,400.00 – 99,600.00 CADJob Description:Senior Sales Specialist – Ottawa-Hawkesbury, ON RegionGAME ON – OLG needs youWe’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.We are ready to take this game to the next level and need a passionate Senior Sales Specialist to execute sales activities across a broad geographic region to a designated list of retail, hospitality and vending accounts, build retailer relationships and networks, resolve complaints/issues, prospect for new business, manage inventory of instant tickets at vending sites all in an effort to achieve sales targets and maintain high standards of customer satisfaction.Note: Preference will be given to candidates who live within the territory.YOUR ROLE IN THE GAMEReporting to the Senior Manager, Field Sales, you will be empowered to:Assist Senior Manager Field Sales, in developing territory profile strategies, including prospecting for new retailers and channel development, in order to boost sales and coverageManage inventory of instant tickets through proper allocation and merchandising of product at retail and in self-serve vending machinesAnalyze sales trends in assigned districts and develop recommendations on retail promotions and sales to be submitted for the approval of Senior Manager Field SalesAnalyze retailer information, conduct a profitability analysis include ROI and breakeven analysis to determine entitlement for terminal allocationDevelop field level relationships with Corporate Account Area Supervisors and Managers to discuss and execute sales plans and initiativesManage store level complaints and implement corrective actions to ensure swift resolution. Proactively assess, clarify, and validate retailers’ needs on an ongoing basis to ensure their needs are fulfilledProvide training to retailers on new processes, procedures, rules and regulations, sales promotions and contests, new product offerings to create awareness and ensure compliance to guidelinesProvide content and review all retailer publications, training material, promotional activities and new product/terminal training guidesEngage in special project assignments (managing account merchandizing plans and compliance, negotiating premium space, etc.) to promote existing/new channel developmentAccountable for keeping merchandise and POS current and in good repair both at retail and in remote storage unit.WHAT YOU NEED TO PLAYWork Experience: 5+ years of experience across the sales lifecycle including prospecting, need identification, qualification, negotiation, upselling and cross selling; field level experience in account management and issue resolutionEducation: post-secondary degree/diploma in Business Administration, Marketing, Customer Service or related disciplineCritical Skills: Knowledge of sales management tools and techniques, key account management, demand planning, forecasting, budgeting, product allocations, channel management, inventory management etc.; Proficiency in MS Office (Excel, Word, PowerPoint, Outlook), GeoMapping, and CRM; leadership, problem solving, communication, and relationship building skills; ability to travel frequently (sometimes overnight) within Ontario; ability to lift 40 pounds on a regular basisCollaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our workIntegrity and Trust: do what’s right and operate with transparency and opennessLicenses, Registrations, Certificates: Must have a valid Ontario Driver’s LicensePERKS OF JOINING OUR TEAM

  • Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
  • Flexible Work Environment: to help balance both work and life
  • You Matter: family friendly work practices and hybrid work
  • Freedom to Innovate: supports new and better ways to be successful
  • Be your Authentic Self: environment that values diversity as a source of strength
  • Learning Galore: 24-7 access to robust online learning programs
  • Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
  • Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.To learn more about OLG go to our website atWe look forward to hearing from you, interested applicants please apply online by March 4, 2025.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact , 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

OLG is seeking a Senior Sales Specialist for the Ottawa-Hawkesbury region. The role involves executing sales activities, building relationships with retailers, resolving complaints, and achieving sales targets. The ideal candidate should have 5+ years of sales experience, a relevant degree, and strong leadership and communication skills. OLG offers a flexible work environment, opportunities for growth, and a focus on diversity and inclusion. Interested applicants can apply online by March 4, 2025.

Senior Sales Specialist – Toronto West/Mississauga, ON Region (15 month contract) – Ontario Lottery and Gaming – Toronto, ON

Company: Ontario Lottery and Gaming

Location: Toronto, ON

Expected salary:

Job date: Sun, 26 Jan 2025 06:19:47 GMT

Job description: Range: 66,400.00 – 99,600.00 CADJob Description:Senior Sales Specialist – Toronto West/Mississauga, ON Region(15 month contract)GAME ON – OLG needs youWe’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.We are ready to take this game to the next level and need a passionate Senior Sales Specialist to execute sales activities across a broad geographic region to a designated list of retail, hospitality and vending accounts, build retailer relationships and networks, resolve complaints/issues, prospect for new business, manage inventory of instant tickets at vending sites all in an effort to achieve sales targets and maintain high standards of customer satisfaction.Note: Preference will be given to candidates who live within the territory.YOUR ROLE IN THE GAMEReporting to the Senior Manager, Field Sales, you will be empowered to:Assist Senior Manager Field Sales, in developing territory profile strategies, including prospecting for new retailers and channel development, in order to boost sales and coverageManage inventory of instant tickets through proper allocation and merchandising of product at retail and in self-serve vending machinesAnalyze sales trends in assigned districts and develop recommendations on retail promotions and sales to be submitted for the approval of Senior Manager Field SalesAnalyze retailer information, conduct a profitability analysis include ROI and breakeven analysis to determine entitlement for terminal allocationDevelop field level relationships with Corporate Account Area Supervisors and Managers to discuss and execute sales plans and initiativesManage store level complaints and implement corrective actions to ensure swift resolution. Proactively assess, clarify, and validate retailers’ needs on an ongoing basis to ensure their needs are fulfilledProvide training to retailers on new processes, procedures, rules and regulations, sales promotions and contests, new product offerings to create awareness and ensure compliance to guidelinesProvide content and review all retailer publications, training material, promotional activities and new product/terminal training guidesEngage in special project assignments (managing account merchandizing plans and compliance, negotiating premium space, etc.) to promote existing/new channel developmentAccountable for keeping merchandise and POS current and in good repair both at retail and in remote storage unit.WHAT YOU NEED TO PLAYWork Experience: 5+ years of experience across the sales lifecycle including prospecting, need identification, qualification, negotiation, upselling and cross selling; field level experience in account management and issue resolutionEducation: post-secondary degree/diploma in Business Administration, Marketing, Customer Service or related disciplineCritical Skills: Knowledge of sales management tools and techniques, key account management, demand planning, forecasting, budgeting, product allocations, channel management, inventory management etc.; Proficiency in MS Office (Excel, Word, PowerPoint, Outlook), GeoMapping, and CRM; leadership, problem solving, communication, and relationship building skills; ability to travel frequently (sometimes overnight) within Ontario; ability to lift 40 pounds on a regular basisCollaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our workIntegrity and Trust: do what’s right and operate with transparency and opennessLicenses, Registrations, Certificates: Must have a valid Ontario Driver’s LicensePERKS OF JOINING OUR TEAM

  • Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
  • Flexible Work Environment: to help balance both work and life
  • You Matter: family friendly work practices and hybrid work
  • Freedom to Innovate: supports new and better ways to be successful
  • Be your Authentic Self: environment that values diversity as a source of strength
  • Learning Galore: 24-7 access to robust online learning programs
  • Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
  • Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.To learn more about OLG go to our website atWe look forward to hearing from you, interested applicants please apply online by February 7, 2025.OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact , 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

OLG is seeking a Senior Sales Specialist for the Toronto West/Mississauga region on a 15-month contract. The role involves executing sales activities, building retailer relationships, resolving complaints, and prospecting for new business to achieve sales targets. The ideal candidate should have 5+ years of sales experience, a post-secondary degree, and knowledge of sales management tools. OLG offers a flexible work environment, opportunities for growth, and a supportive culture that values diversity and inclusion. Interested candidates can apply online by February 7, 2025.

Assistant Manager, Gaming Operations – Pacific National Exhibition – Vancouver, BC

Company: Pacific National Exhibition

Location: Vancouver, BC

Job description: build Support Manager, Gaming with year-round Prize Home project planning. Develop and manage department operating… Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. Supporting the Manager…
The content outlines the role of a Support Manager in Gaming, specifically in year-round Prize Home project planning. The Support Manager is responsible for developing and managing department operating experiences for guests, employees, and the community at the PNE. They provide support to the Manager in ensuring a positive experience for all stakeholders.
Title: Digital Marketing Specialist

Location: Vancouver, BC

Salary: $60,000 – $70,000 per year

Job Description:

Our client, a leading digital marketing agency in Vancouver, is seeking a Digital Marketing Specialist to join their team. The ideal candidate will have a strong background in digital marketing, with experience in areas such as SEO, SEM, social media marketing, and email marketing.

Responsibilities:

– Develop and implement digital marketing strategies to drive online traffic and engagement
– Manage paid advertising campaigns on platforms such as Google AdWords and Facebook Ads
– Monitor and analyze performance metrics to optimize marketing campaigns
– Write compelling and SEO-friendly content for websites, blogs, and social media channels
– Stay current on industry trends and best practices in digital marketing

Qualifications:

– Bachelor’s degree in Marketing or related field
– 3+ years of experience in digital marketing
– Proficiency in Google Analytics, AdWords, and other digital marketing tools
– Strong written and verbal communication skills
– Ability to work independently and as part of a team

If you are a digital marketing specialist looking for a new opportunity in Vancouver, apply now!

Expected salary: $70000 per year

Job date: Sun, 15 Dec 2024 23:36:25 GMT

Sr Marketing Manager, iCasino & iLottery Retention (Product Owner) – Ontario Lottery and Gaming – York, ON

Company: Ontario Lottery and Gaming

Location: York, ON

Expected salary:

Job date: Fri, 08 Nov 2024 00:41:07 GMT

Job description: with a globally admired digital platform. We are ready to take this game to the next level and need a passionate Sr Marketing… close collaboration with Centres of Expertise within the Digital business unit (i.e. Technology Engineering and Operations, Marketing…

Director, Digital Analytics – Ontario Lottery and Gaming – York, ON

Company: Ontario Lottery and Gaming

Location: York, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:31:17 GMT

Job description: Digital Analytics function at OLG by providing strategic guidance and execution on data, marketing, customer, and operational…, finance, mathematics, digital marketing, or computer science. Strong knowledge of key languages and platforms such as: Google…

Lottery Product Coordinator – Ontario Lottery and Gaming – York, ON

Company: Ontario Lottery and Gaming

Location: York, ON

Expected salary:

Job date: Thu, 07 Nov 2024 05:52:13 GMT

Job description: gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23… even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital…