Genuine Comfort – Director of Sales – Markham, ON

Company: Genuine Comfort

Location: Markham, ON

Job description: . You will spearhead the activities of the Revenue Department, creating and executing the strategic plans for marketing and sales… into a director-level role, owning the sales and marketing strategy and driving results. You might be working in a larger organization…
The content outlines the responsibilities of a director in the Revenue Department, which include leading marketing and sales activities, developing strategic plans, and driving results. This role is typically found in larger organizations.
Job Description

We are currently seeking a highly motivated and detail-oriented individual to join our team as a Marketing Assistant. In this role, you will be responsible for supporting the marketing department in various tasks, including but not limited to:

– Assisting with the development of marketing campaigns
– Conducting market research and analyzing data
– Coordinating with external partners and agencies
– Creating content for social media and other digital platforms
– Assisting with event planning and coordination
– Providing general administrative support to the marketing team

The ideal candidate will have a degree in marketing or a related field, as well as previous experience in a similar role. Strong communication, organizational, and problem-solving skills are essential for success in this position. If you are a creative thinker with a passion for marketing, we would love to hear from you. Apply now for this exciting opportunity to be part of a dynamic marketing team.

Expected salary:

Job date: Fri, 19 Jul 2024 22:16:31 GMT

Ecommerce Customer Care SpecialistShiseido3.9Markham, ON•Temporarily Remote Genuine passion for beauty and digital marketing. The Ecommerce Customer Care Specialist is responsible for 2nd level customer resolution support, coaching the… 22 days ago·More…View all Shiseido jobs – Markham jobsSalary Search: Ecommerce Customer Care Specialist salaries in Markham, ONSee popular questions & answers about Shiseido

Company overview

Shiseido was founded in 1872 as Japan’s first Western-style pharmacy in the upscale Ginza district of Tokyo and is one of the oldest cosmetic companies in the world. With over 140 years of dedicated service, superior products and unparalleled technology, Shiseido’s mission is to identify new, richer sources of value and use them to create beauty in the lives and cultures of those it serves.

At Shiseido, we hold a traditional Japanese value of “Omotenashi”, the spirit of welcoming and care that cannot be translated in words. Through this spirit, we practice thoughtfulness, dedication to the needs of others and meticulous attention to every aspect of our products and service.

Job purpose

The Ecommerce Customer Care Specialist is responsible for 2nd level customer resolution support, coaching the customer care team, performance reporting, answering questions on the website, script writing, working with technical teams to resolve issues, lead customer care enhancements, and other special projects with the Digital Shared Services team. The role will require daily interaction across multiple functional teams including Marketing, Education, IT and Finance. This position demands efficient time management skills, communication skills, as well as an understanding of warehouse/fulfillment operations. This is a full-time contract position, ending December 31, 2021.

Duties and responsibilities

Key Tasks:

  • Works with Customer Care team to ensure they are consistently delivering best in class customer service
  • Resolves level 2 customer escalations promptly and accurately
  • Develops and maintains customer care scripts, Shiseido policies and procedures
  • Works closely with IT and Warehouse personnel to ensure eCommerce orders are fulfilled
  • Coordinates seasonal training for Customer Care agents and informs them of new promotions, launches, and website issues or enhancements
  • Works with software applications such as Salesforce Service Cloud, Sterling, Application console, Relate and Touchpoint (prior knowledge of these tools is not required)
  • Leads new Customer Care enhancements and troubleshoots technical issues with IT team
  • Support Virtual Consultations through Salesforce Service Cloud / SightCall scheduling, troubleshooting and discount code maintenance
  • Provides testing support for website initiatives and uses JIRA to log issues
  • Manages reviews and responds to questions asked on Ecommerce websites and Facebook warehouse sale page
  • Works closely with Canada Post and finance to investigate lost orders and fraud
  • Creates a monthly report that includes feedback about customer complaint trends and recommends corrective actions or programs to better service our customers
  • During peak periods, the Specialist will be expected to assist with high volumes on phones, live chat and email
  • Create monthly Voice of Consumer reports outlining customer care center volume, issue types, identifying key issues and action items
  • Works on other special projects with the Digital Shared Services team as needed

Upholding the Shiseido Corporate and Brand Values

  • Representing the brand image and upholding the brand values and standards in corporate and public settings
  • Communicating the Shiseido story and corporate culture
  • Positive and cooperative attitude to be proactive, reactive and creative problem-solving abilities to evolve with market conditions

Qualifications

  • At least 5 years of experience in customer service
  • Flexibility with respect to working hours – Including occasional evenings and/or weekends during peak holiday/promotional periods
  • Strong conflict resolution skills to resolve customer issues
  • Strong interpersonal, leadership and communication skills
  • Ability to work in a fast-paced environment with a sense of urgency and strong prioritization skills
  • Proficiency with software applications, including Microsoft Word, Excel and Powerpoint
  • Strong written & verbal communication skills
  • Ability to multi-task, set priorities and manage time effectively
  • Genuine passion for beauty and digital marketing
  • College diploma or equivalent required

Direct reports

  • None

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Contract length: 3 months

Job Type: Contract

Schedule:

  • Monday to Friday

Experience:

  • customer service: 5 years (preferred)

Work remotely:

  • Temporarily due to COVID-19

Ecommerce Customer Care Specialist


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newSocial Media InternDermaTech SkincareToronto, ON•RemoteUrgently hiring Knowledge & genuine interest in Social Media & Digital marketing. Developing and implementing social media strategies to drive engagement and growth for our… 4 days ago·More…View all DermaTech Skincare jobs – Toronto jobsSalary Search: Social Media Intern salaries in Toronto, ON

About us

DermaTech Skincare is a Canadian skincare boutique with a mission to make the spa simple for all. Our kits offer an elevated at-home skincare experience, while allowing for simple treatments to be completed from the comfort of your home.

*Please note that this internship is unpaid* Hours worked are towards academic credit. We will provide all reporting required, as well as letters of recommendations based upon completion.

You’ll be responsible for:

  • Developing and implementing social media strategies to drive engagement and growth for our brands across all social networks (Instagram, Facebook, Pinterest, TikTok)
  • Creating and managing a content calendar for all postings/messaging
  • Writing compelling, creative, and on-brand social copy
  • Design and create consistent creative assets that reflect our brand and message across all platforms
  • Maintain accuracy of all content
  • Daily engagement with social media platforms
  • Monthly reporting on social media growth and engagement

What we’re looking for:

  • Must be a student enrolled in a Canadian secondary or post secondary institution
  • Knowledge & genuine interest in Social Media & Digital marketing
  • Video editing skills and understanding of trends (Instagram Reels + TikTok)
  • Familiar with design software (Canva, Photoshop, or InDesign, etc.)
  • Knowledge & understanding of SEO concepts
  • Excellent written communication skills
  • Bonus points: Comfortable creating content in front of the camera – speaking about the product or being present in Reels/TikToks

Perks:

  • Flexible schedule
  • Work from home
  • Hands-on experience
  • Mentorship

Check us out!

www.shopdermatech.com

www.instagram.com/shopdermatech

Job Types: Part-time, Internship

Benefits:

  • Casual dress
  • Work from home

Application question(s):

  • Do you require this internship as a program requirement for school?
  • What social media platforms and creator tools are you familiar with? E.g. Instagram, Canva, etc.

Work remotely:

  • Yes

Social Media Intern




CLICK TO APPLY