Bilingual Customer Lifecycle Project Manager (French and English) – Grainger – Thornhill, ON

Company: Grainger

Location: Thornhill, ON

Expected salary:

Job date: Sat, 14 Sep 2024 22:44:09 GMT

Job description: sales process, the Customer Life-cycle Project Manager is responsible for the structuring and compliance monitoring…. Reporting to the Sr. Manager, Contract Lifecycle Management, this position demands a strategic approach to managing sales…

Grainger – Associate Supplier Manager – Thornhill, ON

Company: Grainger

Location: Thornhill, ON

Job description: -5 years business experience with a strong working knowledge of Supply Chain Management, Marketing, Cost Accounting…-marketing strategy, and demand generation fulfillment process Proven ability to drive and demonstrate results financially…
The individual has 5 years of business experience with a strong understanding of Supply Chain Management, Marketing, and Cost Accounting. They have experience in marketing strategy and demand generation fulfillment processes, and have a proven track record of driving financial results.
Customer Experience Manager

We are looking for a Customer Experience Manager to join our team. In this role, you will be responsible for ensuring that our customers have a positive experience when interacting with our company. You will be the main point of contact for customers and will act as an advocate for their needs.

Responsibilities:
– Develop and implement strategies to improve customer satisfaction
– Lead a team of customer service representatives to ensure the highest level of service is provided
– Monitor customer interactions and provide feedback to team members
– Build strong relationships with customers and address any concerns or issues in a timely manner
– Provide regular reports and updates to senior management on customer satisfaction

Qualifications:
– Bachelor’s degree in business or a related field
– 3+ years of experience in customer service or a related field
– Excellent communication and interpersonal skills
– Strong leadership abilities
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously

If you are a passionate and customer-focused individual, we would love to hear from you. Apply now to join our team as a Customer Experience Manager.

Expected salary:

Job date: Wed, 22 May 2024 22:24:53 GMT

Digital Marketing ManagerGrainger Canada3.7Markham, ON 7+ years’ experience in digital marketing and eCommerce. Support in driving maximum revenue across core digital marketing channels. 30+ days ago·More…View all Grainger Canada jobs – Markham jobsSalary Search: Digital Marketing Manager salaries in Markham, ONSee popular questions & answers about Grainger Canada

JOB DESCRIPTION

POSITION DESCRIPTION:

The Digital Marketing Manager will interact with cross border & cross functional teams (CFTs)/internal and external stakeholders to also develop customer facing marketing initiatives against predefined key performance indicators (KPI). He/she will provide analytics and insights for improving the performance of digital programs to maximize sales, grow profitability and ensure budgets are optimized.


KEY DUTIES AND RESPONSIBILITIES:

  • Act as a mentor/ coach and lead to 2 Marketing associates
  • Create end-to-end processes to support an expansive audience strategy within and across channels that is rooted in performance and business objectives
  • Support in driving maximum revenue across core digital marketing channels
  • Lead diversification efforts by expanding and growing existing customers and acquiring new customers
  • Executing with Excellence on the Supplier Partner Program
  • Social Media Support and Execution


EXPERIENCE/QUALIFICATIONS:

  • Bachelor’s degree in Business /Commerce or equivalent
  • 7+ years’ experience in digital marketing and eCommerce
  • Experience in multi-channel B2B sales-oriented environment
  • 8 years of leadership experience
  • Ability to manage projects and multiple priorities,
  • Successful development and execution of comprehensive, innovative and successful digital campaigns.
  • Experience with Adobe Suite – Audience Manager, Target, DTM, Campaign, Analytics and Media Optimizer
  • Experience with DV360
  • Solid experience managing 3rd party email service providers
  • Strong knowledge of various marketing automation software platforms and technologies
  • Strong knowledge of various campaign tracking and data management tools
  • Strong knowledge of customer service management tools

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.

Digital Marketing Manager


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