Guest Reception Representative – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Wed, 16 Apr 2025 22:18:36 GMT

Job description: The role of a Guest Services Coordinator involves maintaining positive relationships with the sales, marketing, and administrative teams. The coordinator is responsible for distributing and collecting Guest Registration Forms, ensuring all necessary information is obtained and properly recorded. This position requires strong organizational skills, attention to detail, and excellent communication abilities to effectively coordinate guest services within the company. The Guest Services Coordinator plays a crucial role in providing a seamless and exceptional experience for all guests.

Supervisor, Guest Services II – Cadillac Fairview – Toronto, ON

Company: Cadillac Fairview

Location: Toronto, ON

Expected salary:

Job date: Sat, 12 Apr 2025 02:31:14 GMT

Job description: Description :Role impact:To maintain a positive and professional image of the Shopping Centre by supervising the activities of the Guest Services team in providing exceptional customer service to retail clients and customers. In addition the role will support coordination of client events and client requests at the property.What you will deliver:Guest Services

  • Manage the activities of all Guest Services Representatives to ensure the timely achievements of department goals, within prescribed procedures and standard business practices
  • Measure individual and team performance and conduct annual and ongoing review process
  • Focus on continued coaching and development of Guest Services team, and facilitate quarterly team meetings to share important business updates
  • Manage the CF Shop! Card program, driving in centre sales and in collaboration with the Gift Card Specialist, develop a Corporate Client strategy, ensuring CF Shop! Card annual sales targets are achieved
  • Lead by example in professionally providing exceptional service to all clients and visitors, while inspiring and coaching the Guest Services team in delivering the same.
  • Recruit, manage and train all Guest Services staff, keeping them informed of all relevant policies and procedures, and ensuring they have the appropriate tools and information to effectively execute their duties and provide a high level of customer service
  • Oversee a strategic approach to staff scheduling, ensuring efficiency in request and payroll processing, as well as providing intiutive scheduling during peak shopping periods
  • Provide input on the annual budget process pertaining to areas of responsibility, regularly monitoring on-going expenses and ensuring strategic use of funds.
  • Ensure the CF best-in-class image is consistently maintained, as it pertains to the overall shopping centre experience and presentation.
  • Meets with property management team, tenants, vendors, contractors and senior management to review and resolve operational challenges and implement new initiatives.
  • Execute and support relevant Marketing strategy, offer promotions, services and amenities to drive visitation

Client Relations

  • Represent CF as a key contact in maintaining positive client (retailer) and customer relationships through professional and effective responsiveness to, and proactive consideration of, client issues, thereby ensuring that expectations and landlord criteria are being consistently met.
  • Act as an ambassador and first point of contact for retailer inquiries and escalated customer concerns.
  • Coordinates and distributes all relevant client(retailer) communications, seeking opportunities to proactively address common inquiries and share key centre information.
  • Coordinate regular client (retailer) and community engagement events , focusing on opportunities to share information, seek feedback, collaborate with retailers and deliver a positive experience.
  • Prepare event evaluation and gather feedback in order to provide appropriate parties with statistical data to determine the success of centre promotions, events and offerings
  • Update the Retail Client Manual, collaborating with other departments to ensure all pertinent information is included and up to date
  • Conduct regular storefront inspections to ensure clients are adhering to the CF Storefront Guidelines, addressing those who are not in compliance
  • Other responsibilities and duties as assigned.

What your strengths are:

  • Exceptional relationship-building & client management skills
  • Customer service focused and ability to respond to customer needs with diplomacy and tact.
  • Excellent communicator, both written and verbal
  • Strong organizational and prioritization skills
  • Able to adapt to change and can multi-task
  • A great team player
  • Strong problem solving skills
  • Positive, hardworking with a professional demeanor
  • Works well with people at all levels of an organization
  • Excellent with time management, attention to detail and organizational skills
  • Excellent multi-tasking ability to manage a broad scope of responsibilities

What you need to succeed:

  • Business, Marketing, Hospitality or Public Relations University Degree/College Diploma or equivalent work experience
  • Minimum 5 years in hospitality industry with at least 1-2 years at a supervisory level
  • Thorough knowledge of administrative managerial practices, customer service principles, office policies and procedures, accounting procedures, public relations and promotional knowledge
  • Digital literacy with proficiency in Excel, Word and Google Suite
  • Standard first aid and CPR is an asset

Why you should join us:At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.Are you someone who believes in our values?

  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.#LI-Onsite

The role involves supervising the Guest Services team to provide exceptional customer service at a Shopping Centre. Responsibilities include managing team activities, measuring performance, coaching, budgeting, client relations, event coordination, and ensuring the maintenance of a positive image of the Shopping Centre. The ideal candidate will have strong relationship-building skills, customer service focus, organizational abilities, and a background in business or hospitality. The company values include aiming higher, owning expertise, collaborating effectively, engaging with empathy, and embracing change. The company offers a competitive rewards package and opportunities for growth and development. CF is an equal opportunity employer.

Marketing Guest Experience Representative – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sun, 30 Mar 2025 00:05:55 GMT

Job description: As a Marketing Guest Experience Representative, your primary responsibility will be to deliver exceptional marketing support for the site’s operation. This includes ordering and tracking marketing collateral pieces, ensuring all guests are checked in according to front desk procedures, and assisting with assignment moves when necessary. You will play a key role in creating a positive and memorable experience for guests, while also supporting the overall marketing strategy of the organization. This role requires strong attention to detail, excellent communication skills, and a proactive approach to problem-solving.

Four Seasons Hotels – Guest Relations Coordinator – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 06:36:15 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Guest Relations Coordinator (Remote)We have an exciting opportunity for a VIP Guest Relations Coordinator to join our Global Guest Relations Team.This position is remote, based in Ontario, Canada and your home will be your primary work location. You will be required to work from FS Corporate Office at 1165 Leslie Street, North York, ON M3C 2K8, approximately four times per month.The VIP Guest Relations Coordinator plays an integral role in the Four Seasons experience of our most valued guests. The role will support and work closely with the Supervisor of Global Guest Relations to:

  • Act as the guest’s central point of contact for anything Four Seasons.
  • Liaise with global teams, to seamlessly deliver guest requests with the highest level of detail and recognition.
  • Build personal relationships with a special group of top guests.

What You’ll Be Doing:Facilitate Global VIP TravelThe VIP Guest Relations Coordinator will present availability, make reservations and oversee all details of the stay journey. The role will communicate with the guest and our global property teams, pre, during, and post-stay, operating with warmth and accuracy.

  • Develop internal relationships with property teams.
  • Demonstrate a thorough knowledge of our global portfolio.
  • Efficiently communicate in an elevated, professional manner.
  • Collaborate with property teams to share guest’s relationship with the brand, delivering top-tier hospitality.
  • Make relevant recommendations and actively seek opportunities to upsell and cross sell additional properties.
  • Foster relationships with travel agents and personal assistants who book on behalf of guests.
  • Work alongside senior management on escalations.
  • Monitoring post stay feedback.
  • Maximize gifting moments.

Guest Relationship BuildingAs part of this special group of highly valued VIP guests, every touch point is an opportunity to develop relationships, build trust and further loyalty with Four Seasons.

  • Work collaboratively with the team, maximizing relationship building through ongoing interactions which are friendly, courteous and professional, always putting the guest first.
  • As a guest advocate, know them at a personal level, delivering a level of intuitive service that is truly unique.
  • Connect regularly, demonstrating care and respect that is perceived as genuine and from the heart.

What You Bring:

  • Minimum Post-Secondary Diploma with 3 to 5 years in a direct customer service position is required.
  • Previous experience in luxury hospitality with a focus on fostering relationships and direct sales is an asset.

Key Skills/Who You Are:

  • Strong customer service skills, with experience representing a luxury brand.
  • Ability to communicate effectively at all levels, think critically and problem solve.
  • Reliable and flexible with a sense of urgency.
  • Strong knowledge of geography and interest in travel.
  • Proven sales skills and ability to overcome objections.
  • Superior written and verbal communication skills.
  • Works well in a team environment.
  • Ability to adapt and respond quickly to a demanding environment that is subject to constant change.
  • Sound judgement and empowerment skills.
  • Work ethic that recognizes the importance of meeting deadlines.
  • Self-starter with excellent time management skills.
  • Intermediate to advanced level with Microsoft Office tools such as Teams, Outlook, Word, Excel and PowerPoint.
  • Fluency in secondary language beneficial.

Schedule:

  • A consistent schedule within our daily operating hours from 8 am to 8 pm, including coverage on one day during the weekend. Working on statutory holidays may be required on occasion.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons Hotels – Guest Relations Specialist – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 08:24:32 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Guest Relations Specialist (Remote)We have an exciting opportunity for a Guest Relations Specialist to join our Global Guest Relations Team.This position is fully remote based in Ontario, Canada and your home will be your primary work location. You will be required to work from FS Corporate Office at 1165 Leslie Street, North York, ON M3C 2K8, approximately four times per month.The Guest Relations Specialist plays an integral administrative and supporting role within the team, focusing on the following key areas.Administrative Duties:Data Management and Documentation

  • Ensure accurate guest profiles in databases, conducting audits between systems.
  • Oversee corporate VIP guest preferences and reservations.
  • Audit reservations, create guest profiles and corporate communications.
  • Work with internal partners on special initiatives.
  • Data entry for our guest journey management tool

Property Openings

  • Onboard new properties, including elevated service training and e-mail set-up.

Property Communication and Training

  • Maintain accurate database of contacts for properties and residences.
  • Audit and communicate elevated service policies & procedures, updating training materials on various platforms.
  • Update properties globally to ensure new initiatives, standards, and service level agreements are met.

Support Tickets & Helpdesk

  • Manage internal corporate helpdesk.
  • Work closely with properties and Worldwide Reservations Office.
  • Ensure SLAs are met.

Reporting

  • Monitor guest satisfaction metrics.

Supporting Global Guest Relations team:

  • Work with the Global Guest Relations team & other internal partners on managing new VIP guest invites, service, transitions, and removals.
  • Assist with daily arrival reporting, birthdays, glitches and other service-related touchpoints.
  • Monitor and support team inboxes, working closely with property teams and VIP guests.
  • Provide administrative support including reserving meeting rooms, managing calendars, expenses, and taking meeting minutes.
  • Assist with daily and monthly KPI dashboards.
  • Monitor, organize, and respond to emails across multiple shared and individual inboxes, ensuring timely follow-ups and accurate communication.
  • Create, update, and track opportunities and tasks in CRM to support sales and customer engagement efforts.
  • Maintain efficient processes for email triaging and CRM data entry, ensuring seamless coordination between teams and accurate record-keeping.

Key Qualifications and Experience:

  • 2 years in an administrative supporting role, experience with a luxury brand, or in guest-facing hospitality position.
  • Post-secondary degree/diploma in hospitality preferred, or commensurate experience.
  • Excellent organizational skills.
  • Strong knowledge of geography and interest in travel.
  • Self-starter who can work both independently and in a team environment.
  • Knowledge of Opera Reservations System and/or Opera Property Management System and Salesforce preferred.
  • Intermediate to advanced level with Microsoft Office tools such as Teams, Outlook, Word, Excel and PowerPoint.
  • Ability to confidently deliver training presentations.
  • Superior written and verbal communication.
  • Excellent interpersonal skills.

Schedule:

  • 9am-5pm Monday to Friday. Working evenings, weekends or statutory holidays may be required from time to time.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Field Supervisor, Guest Surveying and Insights Collection – Universal Parks & Resorts – Orlando, FL

Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Sun, 16 Mar 2025 03:58:33 GMT

Job description: JOB DESCRIPTION:

The Marketing Coordinator is responsible for assisting in the development and implementation of marketing strategies to promote the company’s products or services. This role includes tasks such as creating marketing materials, coordinating marketing campaigns, and analyzing market data to identify opportunities for growth. The ideal candidate will have a high level of creativity, strong communication skills, and a passion for digital marketing.

EDUCATION: High School Diploma or equivalent required. Associates or Bachelors Degree in a related field such as Marketing or Communications preferred.

KEY RESPONSIBILITIES:
– Assist in the development and implementation of marketing strategies
– Create and update marketing materials such as brochures, flyers, and social media content
– Coordinate marketing campaigns across multiple channels
– Analyze market data to identify trends and opportunities
– Collaborate with internal teams to ensure alignment with overall marketing goals
– Assist with event planning and coordination
– Monitor and report on marketing campaign performance

QUALIFICATIONS:
– Strong written and verbal communication skills
– Proficiency in Microsoft Office and Adobe Creative Suite
– Ability to work in a fast-paced environment and manage multiple projects simultaneously
– Knowledge of digital marketing tools and techniques
– Familiarity with social media platforms and analytics
– Strong attention to detail and organizational skills

This is an exciting opportunity for a motivated individual to gain experience in the field of marketing and make a significant impact on the company’s growth.

Compass Group – Reception Agent & Guest Services Coordinator – Toronto, ON

Company: Compass Group

Location: Toronto, ON

Expected salary:

Job date: Sat, 22 Mar 2025 23:54:44 GMT

Job description: Location: Downtown Toronto, ONYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job DetailsMonday to Friday Corporate ScheduleAdditional Benefits: 3 weeks vacation, excellent healthcare benefits, Group Retirement Savings ProgramJob SummaryReporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Reception Agent and Guest Services Coordinator will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Toronto, Ontario.If you were to come on board as our Reception Agent & Guest Services Coordinator, we’d ask you to do the following for us:

  • Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
  • Coordinate space reservations and guest registrations from the main reception desk
  • Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
  • Register and check in clients and visitors as required using internal systems
  • Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events
  • Assist with planning and communicating office meetings and community events as required
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Conduct opening and closing duties
  • Support office health and safety duties as required
  • Share information about the office, building, surrounding areas, transportation, local attractions and restaurants, and other points of interest
  • Other duties as assigned

Think you have what it takes to be our Reception Agent & Guest Services Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

  • Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels
  • Excellent written and verbal communication skills
  • Strong relationship building skills
  • Detail oriented with strong analytical skills
  • Strong technical skills and ability to quickly learn and operate internal and external systems
  • Ability to manage competing priorities and meet frequent deadlines
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint, etc.)
  • Resourceful learner with an improvement mindset and strong problem-solving abilities

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Guest Reception Representative – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Wed, 19 Mar 2025 05:10:07 GMT

Job description: The ideal candidate for this position will be responsible for maintaining positive working relationships with Sales, Marketing, and Admin teams. They will be in charge of distributing and collecting Guest Registration Forms to ensure smooth communication and coordination between departments. This role requires excellent communication skills, attention to detail, and the ability to collaborate with various teams to achieve common goals. A customer-focused approach and the ability to multitask and prioritize tasks are essential for success in this position.

Compass Group – Reception Agent & Guest Services Coordinator – Toronto, ON

Company: Compass Group

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Mar 2025 00:30:57 GMT

Job description: Location: Downtown Toronto, ONYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job DetailsMonday to Friday Corporate ScheduleAdditional Benefits: 3 weeks vacation, excellent healthcare benefits, Group Retirement Savings ProgramJob SummaryReporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Reception Agent and Guest Services Coordinator will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Toronto, Ontario.If you were to come on board as our Reception Agent & Guest Services Coordinator, we’d ask you to do the following for us:

  • Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
  • Coordinate space reservations and guest registrations from the main reception desk
  • Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
  • Register and check in clients and visitors as required using internal systems
  • Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events
  • Assist with planning and communicating office meetings and community events as required
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Conduct opening and closing duties
  • Support office health and safety duties as required
  • Share information about the office, building, surrounding areas, transportation, local attractions and restaurants, and other points of interest
  • Other duties as assigned

Think you have what it takes to be our Reception Agent & Guest Services Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

  • Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels
  • Excellent written and verbal communication skills
  • Strong relationship building skills
  • Detail oriented with strong analytical skills
  • Strong technical skills and ability to quickly learn and operate internal and external systems
  • Ability to manage competing priorities and meet frequent deadlines
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint, etc.)
  • Resourceful learner with an improvement mindset and strong problem-solving abilities

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Reception Agent & Guest Services Coordinator – Toronto, ON

Company: Compass Group

Location: Toronto, ON

Expected salary:

Job date: Sat, 22 Mar 2025 23:31:15 GMT

Job description: Location: Downtown Toronto, ONYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job DetailsMonday to Friday Corporate ScheduleAdditional Benefits: 3 weeks vacation, excellent healthcare benefits, Group Retirement Savings ProgramJob SummaryReporting to the Compass lead and in collaboration with the metro Workplace lead, the Reception Agent and Guest Services Coordinator will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Toronto, Ontario.If you were to come on board as our Reception Agent & Guest Services Coordinator, we’d ask you to do the following for us:

  • Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
  • Coordinate space reservations and guest registrations from the main reception desk
  • Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
  • Register and check in clients and visitors as required using internal systems
  • Coordinate with external vendors and catering suppliers as required, ensuring a high level of satisfaction for in office meetings and events
  • Assist with planning and communicating office meetings and community events as required
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Conduct opening and closing duties
  • Maintain and order office and consumable supplies
  • Support office health and safety duties as required
  • Light housekeeping duties
  • Other duties as assigned

Think you have what it takes to be our Reception Agent & Guest Services Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

  • Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels
  • Excellent written and verbal communication skills
  • Strong relationship building skills
  • Strong analytical and adaptability skills
  • Strong technical skills and ability to learn and operate internal and external systems
  • Ability to manage competing priorities and meet frequent deadlines
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint, etc.) preferred
  • Resourceful learner with an improvement mindset and strong problem-solving abilities

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.