Guest Service Agent – Hilton Orlando Lake Buena Vista – Hilton – Orlando, FL

Company: Hilton

Location: Orlando, FL

Expected salary: $19.19 per hour

Job date: Thu, 31 Jul 2025 05:47:24 GMT

Job description:

Job Description: Digital Literacy and Guest Services Coordinator

We are seeking a highly motivated Digital Literacy and Guest Services Coordinator to join our dynamic team. This role encompasses a blend of learning facilitation, digital literacy promotion, and exceptional guest service.

Key Responsibilities:

  • Learning & Development: Design and implement training programs focused on digital literacy, empowering team members to enhance their skill sets and career growth through professional certificates and workshops.

  • Guest Services: Ensure a seamless guest experience by confirming guest information and room rates, selecting appropriate rooms based on guest preferences, and coding electronic keys for access.

  • Marketing Promotion: Actively promote our marketing programs to enhance guest engagement and satisfaction.

  • Team Engagement: Participate in and support Team Member Resource Groups, fostering an inclusive and collaborative work environment.

  • Career Growth Initiatives: Collaborate with leadership to identify and promote opportunities for career development within the organization.

Qualifications:

  • Strong interpersonal and communication skills.
  • Background in hospitality or customer service preferred.
  • Experience in digital literacy training or education is a plus.
  • Ability to work effectively in a team-oriented environment.
  • Passion for professional growth and development.

Join us and be part of a team committed to learning, growth, and providing exceptional experiences!

Overnight Guest Service Agent – Waldorf Astoria Orlando – Hilton – Orlando, FL

Company: Hilton

Location: Orlando, FL

Expected salary: $19.5 per hour

Job date: Wed, 30 Jul 2025 04:15:40 GMT

Job description:

Job Title: Guest Services Coordinator

Job Description:

As a Guest Services Coordinator, you will play a key role in enhancing the overall guest experience by implementing effective marketing programs and ensuring seamless arrival and check-in processes. Your responsibilities will include:

  • Welcome Packet Creation: Design and organize personalized welcome packets for guests, including information about the hotel amenities, local attractions, and promotional offers to enhance their stay.

  • Guest Orientation: Assist guests upon arrival by providing clear directions to their room and answering any questions they may have. Ensure they are aware of all facilities available to them.

  • Bell Service Coordination: Collaborate with the bell staff to ensure that guests receive prompt assistance with their luggage and have a pleasant introduction to the hotel.

  • Feedback Collection: Engage with guests during their check-in to gather feedback about their arrival experience and address any immediate needs.

  • Marketing Initiatives: Support the marketing team by promoting special offers and events to guests during check-in, fostering a sense of community and excitement about their stay.

Qualifications:

  • Excellent communication and interpersonal skills
  • Strong organizational abilities and attention to detail
  • Customer service experience, preferably in hospitality
  • Ability to work in a fast-paced environment with a positive attitude

Join our team and help create memorable experiences for our guests from the moment they arrive!

Manager, Consumer Insights- Guest Satisfaction – Universal Parks & Resorts – Orlando, FL

Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Fri, 25 Jul 2025 06:16:29 GMT

Job description:

Job Title: Marketing Research Specialist

Job Overview:
We are seeking a highly motivated Marketing Research Specialist to join our dynamic team. The ideal candidate will possess a strong background in both quantitative and qualitative research methods, with a focus on generating actionable insights to drive marketing strategies. You will play a key role in supporting various marketing initiatives, providing data-driven recommendations, and performing other duties as assigned.

Key Responsibilities:

  • Conduct comprehensive market research and analysis to identify trends, customer preferences, and competitive positioning.
  • Design and implement qualitative and quantitative research methodologies, including surveys, focus groups, and statistical analysis.
  • Collaborate with cross-functional teams to understand their research needs and deliver relevant insights.
  • Synthesize findings into clear, actionable reports and presentations for stakeholders.
  • Monitor and evaluate marketing performance metrics to inform ongoing strategies.
  • Stay updated with industry developments and best practices in marketing research.

Qualifications:

  • Bachelor’s degree in Marketing Research, Marketing, Mathematics, Statistics, Anthropology, Sociology, Advertising, Psychology, or a related discipline is required.
  • A Master’s degree in Marketing Research (MMR) or a related field is preferred.
  • Proven experience in marketing research or a related role.
  • Strong analytical skills with proficiency in research tools and software.
  • Excellent communication and presentation abilities.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.

Join Our Team:
If you are passionate about leveraging data to shape marketing strategies and contribute to our success, we invite you to apply. We offer a collaborative work environment and opportunities for professional growth.

Guest Service Agent – Signia by Hilton Orlando Bonnet Creek – Hilton – Orlando, FL

Company: Hilton

Location: Orlando, FL

Expected salary: $19.19 per hour

Job date: Thu, 24 Jul 2025 23:52:35 GMT

Job description:

Job Title: Educational Program Coordinator

Job Description:

We are seeking a dynamic and dedicated Educational Program Coordinator to enhance our school completion initiatives and support English-language learning programs. This role will focus on promoting digital literacy and facilitating access to professional certificates for our diverse student population.

Key Responsibilities:

  • Program Implementation: Develop and coordinate school completion and English-language learning programs that cater to the needs of students.
  • Digital Literacy Promotion: Foster an environment that encourages digital literacy among students through workshops and resources.
  • Career Development: Assist in the creation and promotion of career growth initiatives, including workshops and professional certification programs.
  • Marketing Outreach: Implement marketing strategies to increase awareness and participation in educational programs.
  • Guest Services: Provide exceptional customer support, ensuring all participants receive a welcome packet and have clear directions to facilities. Assist guests in locating classrooms or event spaces, and coordinate with bell staff as needed.

Qualifications:

  • Experience in education, program coordination, or a related field.
  • Strong communication and interpersonal skills.
  • Proficiency in digital tools and platforms to enhance learning.
  • Passion for promoting education and supporting diverse learners.

Join our team and make a positive impact on students’ educational journeys! Your efforts will play a crucial role in bridging gaps and fostering success in both academic and professional arenas.

Guest Service Agent (Full-Time) – Hilton Orlando Buena Vista Palace – Hilton – Orlando, FL

Company: Hilton

Location: Orlando, FL

Expected salary:

Job date: Sun, 13 Jul 2025 01:43:09 GMT

Job description:

Job Title: Guest Services Coordinator

Job Description:

We are seeking a dynamic and organized Guest Services Coordinator to join our team. This role is pivotal in ensuring exceptional guest experiences from check-in to check-out. The ideal candidate will possess a combination of education and skills that enable them to manage various tasks seamlessly in a fast-paced environment.

Key Responsibilities:

  • Guest Relations: Welcome guests upon arrival, provide a comprehensive welcome packet, and ensure they are informed about the property and its amenities.
  • Room Management: Coordinate and manage the assignment of rooms, including coding electronic keys and maintaining room availability records.
  • Marketing Program Support: Promote ongoing marketing programs and specials to enhance guest experience and drive engagement.
  • Communication Skills: Utilize strong English-language communication skills to interact effectively with diverse guests and team members.
  • Digital Literacy: Employ digital tools and software for booking management, guest inquiry responses, and marketing initiatives.
  • Problem-Solving: Address guest concerns proactively to ensure satisfaction and support a positive stay.

Qualifications:

  • Education: High school diploma or equivalent; a college degree in Hospitality Management or related field is a plus.
  • Experience: Previous experience in hospitality or customer service roles preferred, with a focus on guest relations.
  • Technical Skills: Proficient in digital literacy; familiarity with hotel management software and marketing platforms is advantageous.
  • Professional Certificates: Any relevant certifications in hospitality or customer service will be considered an asset.

Join our team to create memorable experiences for our guests while developing your skills in a supportive environment!

Bilingual Guest Services Coordinator – Osceola MOB – Orlando Health – Orlando, FL

Company: Orlando Health

Location: Orlando, FL

Expected salary:

Job date: Fri, 04 Jul 2025 22:27:26 GMT

Job description:

Job Title: Patient Experience Coordinator

Job Description:

We are seeking a dedicated Patient Experience Coordinator to join our team. In this role, you will play a vital part in ensuring an exceptional experience for our patients and their guests. Your primary focus will be on creating a welcoming and supportive environment that prioritizes patient satisfaction and comfort.

Key Responsibilities:

  • Enhance Patient Experience: Develop and implement strategies to improve the overall experience for patients and their guests, ensuring their needs are met with compassion and efficiency.

  • Collaboration with Marketing: Work closely with the marketing team to create engaging collateral that effectively promotes the services offered. This may include brochures, newsletters, social media content, and other promotional materials.

  • Feedback Collection: Regularly gather and analyze patient feedback to identify areas for improvement, and implement changes to enhance service and communication.

  • Staff Training: Collaborate with team members to train staff on best practices for patient interactions, ensuring consistent delivery of a positive experience.

  • Community Engagement: Participate in community outreach programs to promote our services and foster relationships with potential patients.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong organizational and project management abilities.
  • Experience in healthcare or customer service is a plus.
  • Ability to work collaboratively across departments.

Join us in our mission to provide the best possible experience for our patients and their guests while showcasing the valuable services we offer!

Guest Reception Representative – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 03 Jul 2025 06:35:01 GMT

Job description:

Job Title: Guest Reception Specialist

Job Description:

We are seeking a highly motivated and customer-focused Guest Reception Specialist to join our team. As outlined in the Guest Reception Training Manual SOP, this role is essential in creating a welcoming atmosphere for our guests and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Greet guests warmly and professionally, offering assistance and information about the property and its services.
  • Maintain positive working relationships with Sales and Marketing teams to effectively promote special offers and upcoming events.
  • Manage reservations efficiently, ensuring accuracy in booking systems and addressing any guest inquiries or concerns promptly.
  • Provide exceptional customer service, ensuring that all guest needs are met, and any issues are resolved swiftly.
  • Conduct regular communication with other departments to enhance service delivery and guest satisfaction.
  • Uphold company standards for professional appearance and conduct while adhering to the Guest Reception Training Manual SOP.

Qualifications:

  • Previous experience in a guest reception or customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment while maintaining a friendly demeanor.
  • Proficient in using reservation software and other relevant technology.
  • A team player with a positive attitude and a commitment to providing exceptional service.

Join us in delivering memorable experiences to our guests!

Compass Group – Office Receptionist and Guest Service Ambassador – Ottawa, ON

Company: Compass Group

Location: Ottawa, ON

Expected salary:

Job date: Mon, 30 Jun 2025 06:10:48 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.Job DetailsLocation: Accenture (150 Elgin St, suite 1100 Ottawa, ON K2P 1L4, Canada)
Schedule: Monday – Friday, 10:00am – 7:00pm
Additional Benefits: 3 weeks’ vacation, excellent healthcare benefits, RRSP matching planJob SummaryReporting to the offsite Compass lead and in collaboration with the onsite Location Lead, the Office Receptionist and Guest Service Ambassador will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in Downtown Ottawa.If you were to come on board as our Office Receptionist and Guest Service Ambassador, we’d ask you to do the following for us:

  • Provide engaging and anticipative service to all office employees, executives, and visitors.
  • Closely manage office reservations through internal systems and reservations inbox
  • Work closely with facilities, local technology teams, and other key stakeholders ensure a flawless in office experience.
  • Coordinate with external vendors and catering suppliers as required
  • Plan and communicate office meetings and community events a required.
  • Order and restock supplies and consumables.
  • Carry out instructions for security, fire, health, and safety guidelines as required.
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Register and check in clients and visitors as required using internal systems.
  • Assist with room set ups and catering requests.
  • Conduct opening and closing duties.
  • Light housekeeping duties as required including loading and unloading of dishwashers.

Think you have what it takes to be our Office Receptionist and Guest Service Ambassador? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

  • Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
  • Excellent written and verbal communication skills
  • Strong analytical and adaptability skills
  • Strong technical skills and ability to learn and operate internal and external systems.
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.)
  • Resourceful learner with an improvement mindset and strong problem solving abilities

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Compass Group – Office Receptionist and Guest Service Ambassador – Ottawa, ON

Company: Compass Group

Location: Ottawa, ON

Expected salary:

Job date: Thu, 12 Jun 2025 22:27:06 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.Job DetailsLocation: Accenture (150 Elgin St, suite 1100 Ottawa, ON K2P 1L4, Canada)
Schedule: Monday – Friday, 10:00am – 7:00pm
Additional Benefits: 3 weeks’ vacation, excellent healthcare benefits, RRSP matching planJob SummaryReporting to the offsite Compass lead and in collaboration with the onsite Location Lead, the Office Receptionist and Guest Service Ambassador will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in Downtown Ottawa.If you were to come on board as our Office Receptionist and Guest Service Ambassador, we’d ask you to do the following for us:

  • Provide engaging and anticipative service to all office employees, executives, and visitors.
  • Closely manage office reservations through internal systems and reservations inbox
  • Work closely with facilities, local technology teams, and other key stakeholders ensure a flawless in office experience.
  • Coordinate with external vendors and catering suppliers as required
  • Plan and communicate office meetings and community events a required.
  • Order and restock supplies and consumables.
  • Carry out instructions for security, fire, health, and safety guidelines as required.
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Register and check in clients and visitors as required using internal systems.
  • Assist with room set ups and catering requests.
  • Conduct opening and closing duties.
  • Light housekeeping duties as required including loading and unloading of dishwashers.

Think you have what it takes to be our Office Receptionist and Guest Service Ambassador? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

  • Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
  • Excellent written and verbal communication skills
  • Strong analytical and adaptability skills
  • Strong technical skills and ability to learn and operate internal and external systems.
  • Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.)
  • Resourceful learner with an improvement mindset and strong problem solving abilities

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Marketing Guest Experience Representative – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 26 Jun 2025 04:12:06 GMT

Job description:

Job Title: Marketing Guest Experience Representative

Job Description:

As a Marketing Guest Experience Representative, you will play a vital role in enhancing the overall guest experience while providing robust marketing support to our team. Your responsibilities will include:

  • Marketing Collateral Management: Order, track, and manage all marketing collateral pieces necessary for site operations, ensuring that materials are up-to-date and readily available.

  • Guest Check-In: Efficiently check in all guests at the front desk, offering a warm welcome and guiding them through the registration process to ensure a seamless arrival experience.

  • Guest Relations: Act as a point of contact for guests, addressing their inquiries and providing information about our services and offerings, helping to foster a positive and memorable experience.

  • Marketing Support: Collaborate with the marketing team to implement promotional strategies and campaigns, assisting in the execution and distribution of marketing materials.

  • Feedback Collection: Gather and document guest feedback, providing insights to the marketing team to enhance our services and improve guest satisfaction.

  • Event Coordination: Assist in organizing and promoting events or special occasions at the facility, ensuring all marketing aspects are effectively communicated and executed.

Join us in creating unforgettable experiences for our guests while supporting our marketing initiatives! If you are passionate about customer service and marketing, we would love to hear from you.