Customer Operations Leader – Indigo – Mississauga, ON

Company: Indigo

Location: Mississauga, ON

Expected salary:

Job date: Sat, 19 Oct 2024 22:19:49 GMT

Job description: and encourage customers to shop their way Support new technology and digital rollouts and adoption through readiness activities…’s customers Support execution of experiential, marketing, and community elements of customer experience including national…

Senior Director, Marketing – 14 Months Contract – Indigo – Toronto, ON

Company: Indigo

Location: Toronto, ON

Expected salary:

Job date: Sat, 21 Sep 2024 22:21:59 GMT

Job description: , Marketing is responsible for driving qualified traffic and sales to all channels while building awareness, engagement and growth… as well as managing the relationships with our agencies (Media & Creative) in the development of strategic marketing campaigns…

Associate Category Manager, Kids Reading – 12 Month Contract – Indigo – Toronto, ON

Company: Indigo

Location: Toronto, ON

Expected salary:

Job date: Thu, 26 Sep 2024 22:46:49 GMT

Job description: Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job DescriptionMISSIONThe Associate Category Manager, Reading is responsible for inspiring our customers to read more, supporting them on their reading journey, and building a reading culture. They will strive to ensure that Indigo is the primary conduit for reading inspiration and book purchases in Canada. The Associate Category Manager will execute on Reading strategy, and is responsible for driving growth and profitability within their programs and select categories.KEY PERFORMANCE METRICS

  • Print Revenue, Net Margin, Sales units (vertical)
  • Productivity of the inventory investments (Returns, NMROI and Turns)
  • Customer Metrics (TBD)
  • Performance on category strategies
  • Category strategies market share
  • ROI on Capital Investment projects, where appropriate

KEY ACCOUNTABILITIESFunctional

  • Support the Category Director and Manager with the execution of the overall Reading strategy and proof of concept
  • Oversee individual programs and select category, as well as executing to ensure financial goals are met while improving the end-to-end customer experience
  • Support with the day to day business needs of the total portfolio
  • Collaborate with cross-functional teams to execute Indigo’s vision and strategy
  • Proactively identify and anticipate customer expectations and needs, and surface customer trends to Print Experience Merchant and Print Reading Merchant
  • Identify key sales opportunities that will be relevant to our customers and deliver on the Category Strategy using every available resource (customer insights, culture, media, vendor catalogues, industry trends, etc.)
  • Actively source product that:
  • Inspires customers to purchase
  • Augments the customer experience
  • Advances the Print team’s strategy to represent more diverse and under-represented voices
  • Execute collaboratively with Category Manager, Experience & Curation, to ensure alignment between reading and experience strategies,
  • Partner with the planning team to maximize inventory efficiencies and increase profitability
  • Partner with the Inventory Team to develop store allocations and optimization plans that support the Category Strategy
  • Advance existing customer-based assortments by working with the assortment team
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
  • Seek out and maintain positive vendor relationships focusing on finding new and brand appropriate merchandise
  • Negotiate with vendors to maximize sales and profits, and gain best possible terms of engagement
  • Partner with the Print Experience Team to develop visual merchandising standards that evolve customer experience
  • Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

People

  • Grow understanding of customer Interests across the organization and deepen the businesses understanding of book customers
  • Foster trust and understanding within the organization
  • Give authentic feedback on performance and potential
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impact of their efforts and proactively engage other functions to get input
  • Encourage others to share freely their point of view and be open to feedback

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion, and influence change throughout Print and the organization

SCOPEReports to: Sr. CM, KIDSManager once Removed (MOR): VP, KIDSKEY RELATIONSHIPSInternal:

  • Print Curation & Experience Managers
  • Planning & Inventory Management
  • Kids & Toy
  • Digital
  • Field Teams
  • Marketing & Content
  • Retail Operations

External:

  • Vendors
  • Authors

QualificationsQUALIFICATIONSWork Experience / Education / Certifications

  • University degree, in business or related field
  • 3-5 years of experience in buying and category management of specialty, book retail or publishing industry
  • Proven and demonstrated leadership experience
  • Customer-centric approach
  • Communicates a compelling and inspiring vision and sense of core purpose
  • Ability to learn and adapt in a constantly changing environment
  • Comfortable handling risk and uncertainty
  • Creative approach to problem solving and innovation
  • Ability to understand problems and recommend solutions
  • Results driven
  • Ability to lead and develop team members
  • Ability to establish professional and productive relationships based on trust and integrity
  • Strong desire to learn and grow within the organization, with an understanding that development is an employee’s own responsibility

Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.#LI-HybridWELCOME HOME

Indigo is a Canadian cultural department store that is passionate about books and creating joyful experiences for customers. They are looking for an Associate Category Manager, Reading to inspire customers to read more, support their reading journey, and build a reading culture. The role involves executing the Reading strategy, driving growth and profitability, and collaborating with cross-functional teams. The ideal candidate should have a business degree, 3-5 years of buying and category management experience, and a customer-centric approach. Indigo is committed to diversity and inclusion, welcoming applicants from all backgrounds.

Indigo – Customer Operations Leader – Burlington, ON

Company: Indigo

Location: Burlington, ON

Job description: and encourage customers to shop their way Support new technology and digital rollouts and adoption through readiness activities…’s customers Support execution of experiential, marketing, and community elements of customer experience including national…
Get ready to shop with us in exciting new ways! We are dedicated to supporting the latest technology and digital advancements to enhance your shopping experience. Join us in exploring new features and digital rollouts to make your shopping journey even better. We are committed to providing you with a seamless and unforgettable shopping experience through experiential marketing and community engagement. Shop with us today and see the difference for yourself!
Job Description

We are seeking a highly motivated and energetic Marketing Specialist to join our team. The primary responsibility of this role is to develop and implement marketing strategies to increase brand awareness and drive sales. The ideal candidate will have a strong background in digital marketing, including social media, email campaigns, and content creation.

Key Responsibilities:
– Develop and execute marketing plans to drive brand awareness and customer engagement
– Manage social media platforms and create engaging content
– Create and execute email marketing campaigns to drive sales and customer retention
– Analyze data and metrics to measure the effectiveness of marketing initiatives
– Collaborate with cross-functional teams to execute marketing campaigns and initiatives
– Stay up-to-date on industry trends and best practices in marketing

Qualifications:
– Bachelor’s degree in Marketing or related field
– 2+ years of experience in digital marketing
– Strong knowledge of social media platforms and email marketing best practices
– Excellent written and verbal communication skills
– Ability to work in a fast-paced environment and manage multiple projects simultaneously
– Strong analytical and problem-solving skills

If you are passionate about marketing and are looking for a dynamic and challenging opportunity, we would love to hear from you. Apply now to join our team!

Expected salary:

Job date: Wed, 07 Aug 2024 22:26:15 GMT

Indigo – Customer Operations Leader – Mississauga, ON

Company: Indigo

Location: Mississauga, ON

Job description: and encourage customers to shop their way Support new technology and digital rollouts and adoption through readiness activities…’s customers Support execution of experiential, marketing, and community elements of customer experience including national…
Shop your way and support new technology and digital rollouts by participating in readiness activities. Enhance your customer experience by supporting experiential, marketing, and community elements. Join us in embracing new technology and digital advancements to improve your shopping experience.
Job Description

Position: Social Media Coordinator

Location: Toronto, ON

Salary: $45,000 – $55,000 per year

We are seeking a talented Social Media Coordinator to join our team in Toronto. The ideal candidate will have a passion for social media and digital marketing, with a strong understanding of current trends and best practices.

Responsibilities:
– Develop and implement social media strategies to increase brand awareness and engagement
– Create and manage social media content across all platforms
– Monitor and analyze social media performance metrics
– Collaborate with the marketing team to create cohesive campaigns
– Stay up-to-date on industry trends and best practices
– Engage with followers and respond to comments and messages in a timely manner

Qualifications:
– Bachelor’s degree in Marketing, Communications, or a related field
– 2+ years of experience in social media and digital marketing
– Strong written and verbal communication skills
– Proficient in social media management tools and analytics
– Creative thinker with a strong attention to detail
– Ability to work independently and as part of a team

If you are a social media enthusiast looking to take the next step in your career, we would love to hear from you. Apply now to join our dynamic team in Toronto!

Expected salary:

Job date: Fri, 02 Aug 2024 22:42:23 GMT

Indigo – Customer Operations Leader – Toronto, ON

Company: Indigo

Location: Toronto, ON

Job description: Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job DescriptionThe Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development.WHAT YOU’LL DO:Functional

  • Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
  • Lead execution of activities to support strategic priorities, sales goals, and profitability targets
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Proactively identify and anticipate customer expectations and needs
  • Consistently identify areas for improvement, diagnose issues and work to resolve them
  • Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
  • Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
  • Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
  • Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
  • Open and close store as well as responsibility for managing sales floor
  • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

  • Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
  • Support development of talent by providing feedback on team performance to managers
  • Collaborate with others to drive flexible and just in time solutions
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to receive input
  • Encourage others to freely share their point of view and be open to feedback

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

QualificationsWHO YOU ARE:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME
Indigo is a company in Canada that focuses on telling stories and creating experiences for its customers through its retail stores and distribution centers. They are looking for individuals who share their passion for books and beautiful things to join their team. The Customer Operations Leader role involves leading customer service initiatives, inventory management, and supporting team development. The ideal candidate should have experience in customer service and leadership, be performance-oriented, and be able to work flexible hours. Indigo is committed to diversity and inclusion, welcoming all applicants and providing accommodations as needed.
Job Description

We are currently seeking a highly motivated and detail-oriented individual to join our team as a Project Coordinator. In this role, you will be responsible for assisting with the planning, coordination, and execution of various projects within the organization.

Responsibilities:
– Assist in the development and implementation of project plans
– Coordinate project schedules, resources, equipment and information
– Work closely with project managers to ensure projects are completed on time and within budget
– Prepare and maintain project documentation, including reports, plans, and progress updates
– Monitor project progress and address any issues or delays as needed
– Communicate with team members and stakeholders to provide updates and gather feedback
– Assist in the preparation of project proposals and budgets

Qualifications:
– Bachelor’s degree in business administration, project management, or related field
– Previous experience in project coordination or management
– Strong organizational and time management skills
– Excellent communication and interpersonal abilities
– Proficient in Microsoft Office suite and project management software
– Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously

If you are a team player with a passion for project management and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Expected salary:

Job date: Sat, 03 Aug 2024 22:36:32 GMT