Indigo – Customer Operations Leader – Indigo Burlington Center – Burlington, ON

Company: Indigo

Location: Burlington, ON

Job description: and encourage customers to shop their way Support new technology and digital rollouts and adoption through readiness activities…’s customers Support execution of experiential, marketing, and community elements of customer experience including national…
Customers are encouraged to support new technology and digital rollouts by participating in readiness activities. They are also urged to shop their way and support the execution of experiential marketing and community elements of their customer experience. Embracing these initiatives will enhance the overall shopping experience and help drive success for the company. Shop your way and be a part of the future of retail!
Job Description

We are looking for a dedicated and experienced Accountant to join our team. In this role, you will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with financial regulations. The ideal candidate will have a strong attention to detail, excellent analytical skills, and the ability to work independently.

Responsibilities:
– Manage financial transactions, including accounts payable and receivable, payroll, and tax filings
– Prepare financial reports, such as balance sheets, income statements, and cash flow statements
– Reconcile financial discrepancies by collecting and analyzing account information
– Ensure compliance with financial regulations and company policies
– Maintain accurate and up-to-date financial records
– Assist with budgeting and forecasting processes

Qualifications:
– Bachelor’s degree in Accounting or related field
– CPA designation preferred
– 3+ years of experience in accounting or finance
– Strong analytical skills and attention to detail
– Excellent communication and interpersonal skills
– Proficient in accounting software and Microsoft Excel

If you are a self-motivated and detail-oriented individual with a passion for accounting, we would love to hear from you. Apply now to join our team!

Expected salary:

Job date: Wed, 31 Jul 2024 22:08:01 GMT

Indigo – Manager, Data Science – Toronto, ON

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Company: Indigo

Location: Toronto, ON

Job description: Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job DescriptionMISSIONThe Manager of Data Science leads Indigo’s data science and AI practice, supporting the business by building and maintaining Indigo’s AI and ML models and building and publishing segmentations and audiences for targeting, all of which power Indigo’s personalization strategy.KEY PERFORMANCE METRICS

  • Customer engagement through high-quality predictive models.
  • Revenue growth through improved assortment and pricing modelling
  • Traffic, frequency and retention of our strategic customer segments
  • Strength of relationships with key leaders across Merchandising, Marketing and Channel Leadership
  • Team employee engagement
  • Accuracy of analyses and results in a timely manner

KEY ACCOUNTABILITIESFunctional

  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
  • Build and maintain Indigo’s Data Science practice.
  • Build and champion business processes that leverage predictive modelling, segmentations, product recommendations, and targeted promotions and offers.
  • Support the development of Indigo’s data language and ensure it is used throughout the business.
  • Manage the priorities and backlog of the data science team, with accountability for deliverables’ quality, budget, and timeliness.
  • Prioritize coaching, development, and knowledge sharing across the data science team, and introduce learnings from global best practices.
  • Act as a subject matter expert and ambassador in Indigo’s data structure, tools, processes, key metrics, and analytic methodologies
  • Identify and integrate technology to create an innovative and efficient data science team
  • Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them

People

  • Build strong teams by attracting and developing the best talent
  • Bring out the best in others, empower and constructively stretch talent
  • Give authentic feedback on performance and potential
  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to get input
  • Encourage others to freely share their point of view and be open to feedback
  • Accountable for the overall engagement, productivity, turnover and bench strength of the team

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and/or the organization

SCOPEReports to: Senior Director, Data Science OperationsKEY RELATIONSHIPSInternal:

  • Digital Marketing
  • Loyalty
  • Merchandising
  • Online
  • IT
  • Business Intelligence & Digital Analytics teams

External:

  • Third-party consultants
  • Contract programmers (data management)
  • CRM/Loyalty technical support

#LI-HybridQualificationsQUALIFICATIONSWork Experience / Education / Certifications

  • University educated, preferably statistics, mathematics, engineering or computer science
  • 5+ years of demonstrated experience in analytics, preferably applied to retail or consumer goods
  • 3+ years of direct leadership experience
  • Proven ability and experience analyzing customer data for actionable business insight

Competencies / Skills / Attributes

  • Skilled at considering business challenges and recommending solutions that leverage data and data science
  • Demonstrated expertise building predictive ML/AI algorithms (supervised and unsupervised) and recommendation systems
  • Strong SQL and Python skills and demonstrated experience are required. Experience managing data and delivering models through Snowflake is highlyl valued.
  • Experience using Large Language Models, and packages such as Pandas, Numpy, scikit-learn, nltk, and Snowpark is highly beneficial
  • Effective communication skills that include excellent written, oral, and presentation abilities
  • Demonstrated time management skills: the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
  • Dedication to exceed performance expectations and approaches work with a sense of urgency and passion
  • Passionate about the Indigo brand

Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME
Indigo is a Canadian Cultural Department Store that loves books and beautiful things. They are looking for individuals to join their team who share their passion for storytelling and creating experiences in their retail stores, distribution centers, and home office. The Manager of Data Science leads Indigo’s AI and ML practice to support personalized customer experiences, revenue growth, and team engagement. The ideal candidate should have experience in analytics, leadership, and data science tools such as SQL and Python. Indigo values diversity and inclusivity, welcoming all applicants to join their team.
Job Description

Position: Marketing Coordinator

Location: Toronto, ON

We are looking for a dynamic and motivated Marketing Coordinator to join our team. The ideal candidate will be responsible for executing marketing strategies to support our company’s growth and objectives.

Key Responsibilities:
– Collaborate with the marketing team to develop and implement marketing campaigns
– Assist in creating and editing marketing materials, including brochures, presentations, and advertisements
– Monitor and analyze the performance of marketing initiatives and provide recommendations for improvements
– Manage social media platforms, including content creation, scheduling, and engagement
– Assist in organizing and attending promotional events and trade shows
– Conduct market research to identify trends and opportunities in the industry

Qualifications:
– Bachelor’s degree in Marketing or related field
– 2-3 years of experience in marketing or related role
– Strong communication and interpersonal skills
– Proficient in Microsoft Office Suite and Adobe Creative Suite
– Experience with social media management and analytics tools
– Ability to work in a fast-paced environment and meet tight deadlines

If you are a creative and results-driven individual with a passion for marketing, we would love to hear from you. Apply now to join our team and contribute to our company’s success.

Expected salary:

Job date: Thu, 27 Jun 2024 22:59:31 GMT

Indigo – Process Improvement Manager, Supply Chain DC – Brampton, ON

Company: Indigo

Location: Brampton, ON

Job description: and innovation every day We give back to the communities in which we operate Job Description The Process Improvement Manager… and is guided by our culture and our mission of shipping joy and knowledge. The role of the Process Improvement Manager will support…
The company prioritizes giving back to communities where they operate. They are seeking a Process Improvement Manager who will support the company’s mission of shipping joy and knowledge by improving processes.
Job Description

We are looking for a dedicated and experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service through various channels, including phone, email, and live chat.

Key Responsibilities:
– Respond to customer inquiries in a timely and professional manner
– Provide support and guidance to customers regarding products and services
– Process orders and returns accurately and efficiently
– Troubleshoot and resolve customer issues and complaints
– Maintain customer records and update information as needed
– Collaborate with other team members to ensure customer satisfaction
– Meet or exceed performance goals and targets

Qualifications:
– High school diploma or equivalent required
– Previous customer service experience is preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Proficiency in Microsoft Office applications
– Ability to work effectively in a fast-paced environment
– Flexible schedule, including evenings and weekends

If you are passionate about delivering exceptional customer service and enjoy working in a team-oriented environment, we would love to hear from you. Apply now to join our dynamic team!

Expected salary:

Job date: Fri, 14 Jun 2024 22:29:31 GMT

Indigo – Customer Operations Leader – Toronto, ON

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Company: Indigo

Location: Toronto, ON

Job description: Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job DescriptionThe Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development.WHAT YOU’LL DO:Functional

  • Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
  • Lead execution of activities to support strategic priorities, sales goals, and profitability targets
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Proactively identify and anticipate customer expectations and needs
  • Consistently identify areas for improvement, diagnose issues and work to resolve them
  • Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
  • Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
  • Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
  • Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
  • Open and close store as well as responsibility for managing sales floor
  • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

  • Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
  • Support development of talent by providing feedback on team performance to managers
  • Collaborate with others to drive flexible and just in time solutions
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to receive input
  • Encourage others to freely share their point of view and be open to feedback

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

QualificationsWHO YOU ARE:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME
Indigo is a Canadian cultural department store that is passionate about books and beautiful things. They focus on creating joyful moments for customers and giving back to the community. They are looking for a Customer Operations Leader to lead customer experience and sales activities in their stores. The ideal candidate should have experience in customer service, merchandising, or operations, and demonstrate a commitment to creating exceptional experiences. Indigo values diversity and inclusion and encourages applications from individuals of all backgrounds.
The job description on the website provided is for the position of Office Manager.

Key responsibilities include:

– Overseeing administrative and operational functions of the office
– Managing office supplies and equipment
– Coordinating and scheduling meetings
– Assisting in the recruitment and onboarding process
– Handling incoming and outgoing correspondence
– Providing support to staff members as needed
– Maintaining office policies and procedures
– Ensuring office is clean and organized

Qualifications for the role include:

– Proven experience as an Office Manager or similar administrative role
– Excellent organizational and time-management skills
– Strong communication and interpersonal abilities
– Proficiency in MS Office applications
– Knowledge of office management software
– Ability to multitask and prioritize tasks effectively

Interested candidates can apply through the website.

Expected salary:

Job date: Sun, 16 Jun 2024 22:13:41 GMT

Indigo – Talent Coordinator – Toronto, ON

Company: Indigo

Location: Toronto, ON

Job description: initiatives Help develop and execute innovative recruitment marketing strategies to attract top-tier talent, leveraging various…
This content discusses the importance of developing and implementing innovative recruitment marketing strategies to attract high-quality candidates. It emphasizes the use of various methods and techniques to effectively reach and engage top-tier talent.
Title: Retail Sales Associate

Location: Montreal, QC

Job Description:

Our retail store is seeking a dynamic and customer-focused Retail Sales Associate to join our team. The ideal candidate will have strong interpersonal skills, a passion for providing exceptional customer service, and a desire to help customers find the perfect products for their needs. In this role, you will be responsible for assisting customers with product selection, processing transactions, maintaining a clean and organized store environment, and promoting special sales or promotions.

Key Responsibilities:

– Greet and assist customers in a friendly and professional manner
– Provide product recommendations based on customer needs
– Process transactions accurately and efficiently
– Maintain a clean and organized store environment
– Assist in restocking merchandise and completing inventory checks
– Promote special sales or promotions to drive sales and customer engagement

Qualifications:

– High school diploma or equivalent
– Previous retail or customer service experience preferred
– Strong communication and interpersonal skills
– Ability to work in a fast-paced environment
– Basic math skills and familiarity with cash handling

If you are passionate about delivering exceptional customer service and enjoy working in a team-oriented environment, we would love to hear from you. Apply now to join our retail team as a Retail Sales Associate!

Expected salary:

Job date: Sun, 09 Jun 2024 22:37:42 GMT

Indigo – Associate Category Manager, Print Programs – Toronto, ON

Company: Indigo

Location: Toronto, ON

Job description: with marketing to share materials and build program awareness Contribute to list development for curation in stores, online… RELATIONSHIPS Internal: Print Curation & Experience Managers Planning & Inventory Management Kids & Toy Digital Field Teams…
The content discusses the importance of marketing to share materials and build awareness for a program. It also highlights the significance of contributing to list development for curation in stores and online to increase program visibility. It emphasizes building relationships with internal teams such as Print Curation & Experience Managers, Planning & Inventory Management, Kids & Toy, Digital, and Field Teams to ensure successful program execution.
Program Manager Job Description:

Company: Apex Union LTD
Location: Ottawa, Ontario
Salary: $90,000 – $110,000 per year

We are seeking a Program Manager to join our team in Ottawa. The ideal candidate will be responsible for overseeing the planning, execution, and delivery of multiple projects within the organization. The Program Manager will work closely with cross-functional teams to ensure that all projects are completed on time, within budget, and meet the overall goals of the organization.

Key Responsibilities:
– Develop and maintain project plans, schedules, budgets, and resources
– Monitor and track progress of projects to ensure timely completion
– Coordinate with internal and external stakeholders to gather project requirements
– Manage project risks and issues to prevent delays or setbacks
– Communicate updates and status reports to senior leadership and stakeholders
– Provide leadership and guidance to project teams to ensure successful project delivery
– Evaluate project performance and identify areas for improvement

Qualifications:
– Bachelor’s degree in Business Administration, Project Management, or related field
– 5+ years of experience in program or project management
– PMP certification is a plus
– Strong leadership and communication skills
– Excellent organizational and time management abilities
– Proven track record of managing multiple projects simultaneously

If you are a results-driven individual with a passion for project management, we would love to hear from you. Apply now to join our dynamic team at Apex Union LTD.

Expected salary:

Job date: Fri, 07 Jun 2024 22:47:01 GMT

Indigo – Process Improvement Manager, Supply Chain DC – Brampton, ON

Company: Indigo

Location: Brampton, ON

Job description: and innovation every day We give back to the communities in which we operate Job Description The Process Improvement Manager… and is guided by our culture and our mission of shipping joy and knowledge. The role of the Process Improvement Manager will support…
The organization focuses on giving back to the communities where they operate and values innovation. The Process Improvement Manager role is crucial in supporting the organization’s culture and mission of spreading joy and knowledge. The manager will work on improving processes within the company to enhance efficiency and effectiveness.
Position: Marketing Coordinator

We are seeking a Marketing Coordinator to join our dynamic team. The ideal candidate will be responsible for creating and implementing marketing strategies to promote our products and services.

Key Responsibilities:
– Develop and execute marketing campaigns to increase brand awareness and drive sales
– Create engaging content for social media platforms, website, and other marketing materials
– Collaborate with cross-functional teams to ensure marketing objectives are met
– Analyze marketing data and provide insights to improve campaign performance
– Stay up-to-date on industry trends and best practices in marketing

Qualifications:
– Bachelor’s degree in Marketing, Business, or related field
– 2+ years of experience in marketing or related field
– Strong communication and organizational skills
– Proficiency in Microsoft Office and Adobe Creative Suite
– Experience with social media platforms and digital marketing tools

If you are a creative and enthusiastic marketing professional looking to take the next step in your career, we want to hear from you. Apply now to join our team.

Expected salary:

Job date: Fri, 31 May 2024 22:56:45 GMT

Indigo – Email Marketing Coordinator – Toronto, ON

Company: Indigo

Location: Toronto, ON

Job description: to resolve them. Provide other support to projects as needed by the digital marketing team. People Collaborate… and innovation every day We give back to the communities in which we operate Job Description The Coordinator of email Marketing…
The Coordinator of email Marketing supports projects for the digital marketing team, collaborates with others to promote innovation, and gives back to communities. Additional support is provided as needed in various marketing tasks.
Title: Administrative Assistant

Location: Calgary, Alberta

Company: 4Refuel Canada LP

Job Description:

4Refuel Canada LP is seeking an Administrative Assistant to join our team in Calgary, Alberta. The successful candidate will provide administrative support to various departments within the company, including but not limited to data entry, filing, answering phones, and managing office supplies.

Responsibilities:

– Perform general office duties such as data entry, filing, and photocopying
– Answer and direct phone calls to appropriate staff members
– Manage office supplies inventory and place orders as needed
– Assist with organizing and coordinating meetings and events
– Collaborate with team members to ensure efficient office operations
– Other administrative tasks as assigned

Qualifications:

– High school diploma or equivalent
– Previous administrative experience is preferred
– Proficiency in Microsoft Office Suite
– Strong organizational and time management skills
– Excellent communication and interpersonal skills
– Ability to work well in a team environment

If you are a motivated individual with a passion for administrative work, we encourage you to apply for this exciting opportunity with 4Refuel Canada LP.

Expected salary:

Job date: Thu, 30 May 2024 22:15:46 GMT

Indigo – Customer Operations Leader – Toronto, ON

https://logoimg.careerjet.net/dacf9ba863a53840b8cb7142768c016e_mobile.png


Company: Indigo

Location: Toronto, ON

Job description: Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job DescriptionThe Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. Responsible for inventory operations in the store. They help influence a store culture that promotes employee engagement, growth, and development.WHAT YOU’LL DO:Functional

  • Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
  • Lead execution of activities to support strategic priorities, sales goals, and profitability targets
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Proactively identify and anticipate customer expectations and needs
  • Consistently identify areas for improvement, diagnose issues and work to resolve them
  • Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
  • Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
  • Support execution of experiential, marketing, and community elements of customer experience including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives
  • Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
  • Open and close store as well as responsibility for managing sales floor
  • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

  • Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
  • Support development of talent by providing feedback on team performance to managers
  • Collaborate with others to drive flexible and just in time solutions
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to receive input
  • Encourage others to freely share their point of view and be open to feedback

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

QualificationsWHO YOU ARE:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME
Indigo is a Canadian cultural department store that is dedicated to enriching customer experiences through storytelling and beautiful products. They are currently seeking a Customer Operations Leader to support their customer service model and drive sales. The ideal candidate will have experience in customer service or operations, be performance-oriented, and able to prioritize and execute tasks effectively. Indigo values diversity and inclusion, and encourages applications from individuals of all backgrounds.
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Expected salary:

Job date: Mon, 27 May 2024 22:52:06 GMT

Indigo – CRM Operations Specialist – Toronto, ON

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Company: Indigo

Location: Toronto, ON

Job description: Description de l’entrepriseDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Description du posteThe Operations Specialist, CRM is responsible for supporting the continuous management and improvement of marketing data and infrastructure to directly support targeted campaigns. This role acts as the bridge between data engineering & data science to marketing teams, helping to understand, structure, and provide customer datapoints from Snowflake to Segment for self-service. This role is also responsible for maintaining rigorous documentation of CRM automated processes and promotion information to support execution in partnership with analysts.KEY PERFORMANCE METRICS

  • Demonstrated improvement of customer marketing processes
  • Timely and accurate delivery of targeted offer execution
  • Improvements in quality and accuracy of customer data available to marketing teams
  • High independence in managing own day-to-day work deliverables
  • Collaboration with internal partners on key processes
  • Contribution to overall Customer Data & Analytics knowledge and methodology

KEY ACCOUNTABILITIESFunctional

  • Create and optimize data processes and infrastructure for email/performance marketing and loyalty promotions using Snowflake and Segment.
  • Manage the automation of all CRM offers to increase operational efficiency and streamline internal workflows.
  • Create and own documentation for any new data processes and ensure that existing documented processes are up to date.
  • Support end-to-end testing of targeted offers in partnership with IT, Operations, and Performance Marketing teams.
  • Execute targeted offer campaigns, including customer activation and audience syncs, and work with CRM analysts and channel owners to ensure correct audience identification.
  • Create and maintain a targeted offers library to organize promotion details needed for execution and measurement.
  • Investigate customer service inquiries related to targeted offers
  • Partner with analysts, data science, and data engineering to consolidate customer marketing data and enable its availability to marketing teams
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
  • Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them
  • Act as the subject matter expert on CRM data environment with respect to customer data consumption by marketing teams

People

  • Collaborate with others to drive flexible and iterative solutions quickly and easily.
  • Share technical knowledge with others and seek to learn from those more knowledgeable than yourself.
  • Help others see the impacts of their efforts and proactively engage other functions to get input.
  • Encourage others to freely share their point of view and be open to feedback.

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate the diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

SCOPE

  • Reports to: Senior Manager, Customer Engagement
  • Manager once Removed (MOR): Director, Loyalty

KEY RELATIONSHIPSInternal:

  • Loyalty
  • Email Marketing
  • Performance Marketing
  • Data Engineering
  • Data Science
  • IT

External:

  • 3rd party data, service and solution providers

QualificationsQUALIFICATIONSWork Experience / Education / Certifications

  • 2+ years of CRM Administration experience
  • Post-secondary education in a quantitative field or equivalent experience
  • Ability to work with complex datasets
  • Strong SQL programming skills required – experience with Snowflake, an asset
  • Experience working with a customer data platform (e.g. Segment) preferred
  • Moderate to advanced Excel skills
  • Experience with version control (e.g. Git) and collaboration on codebases
  • Experience in CRM marketing, customer intelligence and campaign management is an asset

Competencies / Skills / Attributes

  • Process-oriented, high attention to detail, and strong organizational skills
  • Strong analytical skills with the ability to interpret data
  • Proactive and a demonstrated interest in customer data and digital marketing
  • Effective communication skills that include excellent written, oral, and presentation abilities
  • The ability to collaborate with cross-functional teams and consider the business impact of decisions on diverse groups; influence others to achieve project goals often without direct authority
  • Strong and timely decision-making abilities
  • Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment

#LI-HybridInformations complémentairesAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME
Indigo is a Canadian Cultural Department Store that loves books and beautiful things. They are looking for an Operations Specialist, CRM to manage and improve marketing data and infrastructure to support targeted campaigns. The role involves creating and optimizing data processes, automating CRM offers, and ensuring accurate and timely delivery. Key responsibilities include collaborating with internal partners, testing targeted offers, and maintaining documentation. The ideal candidate has CRM administration experience, strong SQL programming skills, and a background in quantitative fields. Indigo values diversity and inclusion, promoting a welcoming environment for all applicants.
Title: Human Resources Coordinator

Location: Vancouver, British Columbia

Company: Rapid Response Restoration

Job Description:

Rapid Response Restoration is seeking a dedicated Human Resources Coordinator to join our team in Vancouver, British Columbia. The ideal candidate will have a passion for talent acquisition, employee relations, and organizational development.

Responsibilities:
– Coordinate recruitment efforts, including posting job openings, screening resumes, and conducting interviews
– Oversee new employee onboarding process, including orientation and training
– Manage employee relations issues, including conflict resolution and disciplinary actions
– Administer benefits programs and assist with payroll processing
– Ensure compliance with labor laws and company policies
– Assist with performance management processes, including performance reviews and goal-setting
– Collaborate with management to develop training programs and career development opportunities for employees
– Maintain accurate and up-to-date employee records

Qualifications:
– Bachelor’s degree in Human Resources or related field
– 2+ years of experience in human resources roles
– Knowledge of employment laws and regulations
– Excellent communication and interpersonal skills
– Strong organizational and multitasking abilities
– Proficiency in Microsoft Office Suite
– Ability to maintain confidentiality and handle sensitive information
– Detail-oriented and analytical mindset

If you are passionate about human resources and are looking to join a dynamic team, apply now to join Rapid Response Restoration as a Human Resources Coordinator in Vancouver, British Columbia!

Expected salary:

Job date: Thu, 16 May 2024 22:15:33 GMT