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Company: McDonald’s
Location: Toronto, ON
Job description: Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
Job Description
McDonald’s has an incredible and exciting opportunity for a Learning Experience Design Manager on the Global Learning & Development team. In this role, you will be part of the Global Learning Design and Technology team during a period of unprecedented innovation and advancement.
As a Learning Experience Design Manager, you will work closely with the Director of Learning Design and Technology on assigned projects and will help to drive innovation and efficiency to meet the Learning Transformation Strategy. This includes driving innovation and efficiency in the design and development of global, modern learning experiences that drive behavior change through immersive, engaging experiences and preparing the content for global deployment in over 12 languages. All this to enable performance excellence in McDonald’s restaurants every day resulting in engaged employees delivering delicious food and feel-good customer experiences.
Responsibilities
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
- Partner with Director of Learning Design and Technology to drive innovation and efficiency in the design and development of learning experiences
- Lead Learning Experience Design Consultant(s), and possibly contractors and vendors, in creating and delivering high-quality, high-impact, innovative, human-centered learning solutions that can be scaled across global markets
- Manage the design and development timeline and budget for a program, including how it fits into the larger deployment timeline
- Manage stakeholder expectations and feedback throughout the program lifecycle, including communicating the short- and long-term design strategy for a program
- Collaborate and consult with business and learning partners to reach project goals, manage adhoc requests, get to know our learners and how they experience and utilize our learning resources, and identify learning needs that align with the enterprise strategy and McDonald’s values
- Influence adoption of design processes and changes
- Gather, analyze, and leverage data from multiple sources to identify user trends and improvement areas
- Curate and organize content in a logical and engaging way to make learning resources easy to find and navigate
- Develop and coach team member(s) to help them reach career goals and continue to grow their skills, setting them up for success in their current and future roles
- Review documentation to ensure the documentation is free of grammar and branding issues, key messaging is conveyed in a logical, concise manner, and wording and structure tells the story effectively
- Take part in course reviews and testing to ensure quality and that solution addresses the business and behavioral objectives
- Share subject matter expertise on instructional and experience design theory, modalities, content, implementation, engagement, and learning strategies with team and others to build reputation as a trusted advisor in creating immersive, effective learning experiences
- Network externally, research, and experiment with leveraging emerging industry best practices, methodologies, and innovative solutions that enhance and reimagine the learner experience
Qualifications
- Experience in learning experience and instructional design across different learning modalities (ILT, eLearning, virtual, performance support) with a proven track record of excellence and positive business impact
- Experience with scenario/project-based and game-based learning design
- Experience applying change management and marketing strategy to engage learners a plus
- Experience working cross-culturally with global colleagues at all levels of the organization
- Excellent social, communication, and presentation skills; demonstrated ability to tell a good story
- Solid influencing, negotiation and facilitation skills to champion and maintain collaborative relationships and trust with clients, peers, and other key partners
- Exceptional project management skills on complex and evolving work; ability to manage multiple projects, including stakeholders, and deliver results within tight deadlines
- Experience with the software development lifecycle to create and implement digital solutions a plus
Good to Know:
The role requires frequent travel to Chicago
Additional Information
At McDonald’s we are People from all Walks of Life…
People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”
McDonald’s is a globally recognized brand with a presence in over 100 countries and a focus on innovation and growth. They are seeking a Learning Experience Design Manager to drive efficiency and innovation in their global learning experiences. Responsibilities include collaborating with stakeholders, managing timelines and budgets, coaching team members, and ensuring high-quality and engaging learning resources. The ideal candidate should have experience in instructional design, project management, and strong communication skills. McDonald’s also emphasizes diversity and inclusion, and is committed to creating an inclusive culture within their company and communities.
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Expected salary:
Job date: Sat, 06 Jan 2024 23:11:15 GMT
