Konica Minolta – Practice Lead – Azure – Mississauga, ON

Company: Konica Minolta

Location: Mississauga, ON

Expected salary:

Job date: Thu, 26 Jun 2025 03:14:17 GMT

Job description: Overview:The objective of the Practice Lead role is to establish ownership for respective technology practice(s). The Practice Lead is responsible for translating client needs into technology specific technical solutions working alongside the project and service delivery team to ensure success of the practice. Practice Leads should maintain expert level knowledge as it relates to their respective technical solution architecture, deployment and administration. Practice Leads play a role in determining the technical solutions that are utilized internally as well as defining service offerings in the respective technology area for our clients. Responsibilities:

  • Deliver professional services with a focus on:

o Client satisfactiono Quality

  • Technical excellence
  • Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations
  • Perform quality assurance activities to ensure standardization of best practice
  • Assist in the design and deployment of IT infrastructures and protection strategies to support client business plans
  • Act as technical escalation point for other engineers and specialists within the team
  • Implement network infrastructure and security policies that promote client’s objectives.
  • Perform advanced to expert level network diagnostics and repairs as directed
  • Develop Subject Matter Expertise in focused area(s) as needs dictate

o Provide direction for the future of the respective technology practice (evaluating vendors, products, solutions, etc.)o Demonstrate expert level knowledge as it relates to their technical disciplineo Technical Mentor and trainer for their respective technology discipline

  • Professionally document all work performed and submit accurate timecards on a daily basis
  • Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
  • Project Deployment

o Assigned as lead to run technology projectso Implement client projects for cloud, security, network optimization, and overall performance of our customers’ infrastructureo Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients

  • Work with other team members to identify new revenue opportunities, primarily via projects
  • Respond to communications from team members within timelines established by company communications standards
  • Handle multiple assignments, manage priorities, and meet strict deadlines
  • Be accountable for the success of the technology practice
  • Achieve and/or renew relevant certifications as required

Other Duties/Projects

  • As assigned Qualifications:
  • Expert-level knowledge in designated technology discipline
  • Must have strong customer interface and relationship building skills
  • 5+ years of experience in network administration
  • 5+ years of desktop administration
  • 5+ years of operating systems experience (Windows, Mac, Unix, and/or Linux)
  • 5+ years of Exchange/Active Directory
  • Advanced to expert industry certification for the designated subject matter domain / discipline
  • Successful experience designing, installing and supporting networks in multiple environments for multiple clients.
  • Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.
  • Strong proficiency in configuring, deploying and troubleshooting all of the following networking services: HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, Routing, Switching.
  • Advanced knowledge of Microsoft Office applications.
  • Advanced understanding of and experience with Backup processes, software and hardware
  • Additional technical competencies per discipline
  • Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
  • Must be a detail-oriented self-starter – function autonomously, with minimal supervision
  • Strong team player
  • Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
  • Strong customer service orientation
  • Demonstrated dedication to consistent quality
  • Must be dedicated to meeting the operational needs of assigned client segments
  • Familiar with a variety of the field’s concepts, practices and procedures
  • Relies on extensive experience and judgment to plan and accomplish goals
  • A wide degree of creativity and latitude is expected
  • Excellent verbal and written communication skills
  • Proven dedication to enabling quality through continuous improvement About Us:

Konica Minolta Business Solutions’ (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be , included on CRN’s MSP 500 list numerous times; recognized as the by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its . For more information, please visit Konica Minolta and follow it on , , and .Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Au sujet de Konica MinoltaSolutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement:Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d’opportunité égale.

Konica Minolta Business Solutions (Canada) Ltd. – Director, Customer Success – Managed IT Services – Mississauga, ON

Company: Konica Minolta Business Solutions (Canada) Ltd.

Location: Mississauga, ON

Expected salary:

Job date: Sat, 22 Feb 2025 01:13:04 GMT

Job description: Overview:Reporting to the Regional VP, Managed IT, the Director, Customer Success is an experienced sales and client experience leader that oversees a department to support customer success excellence across the IT services portfolio of customers.This position requires the Director to build, evolve and manage the sales strategy, customer success program and service adoption, growth and retention of managed clients. The Director acts as a business & technology leader within the organization providing solutions that retain and grow customers within the organization, and advance company objectives through systems and business process optimization. The Director, and their team, will leverage applications, functional organizations, and business processes to deliver effective solutions and drive IT operational excellence. The Director is also accountable for key objectives for the practice and will oversee the management of the department’s P&L, achieving retention and growth objectives (MRR and project services) and evolving the customer success practice itself.Key Performance Indicators will include, but not limited to:

  • Client Retention
  • Revenue Growth within Existing Accounts
  • Department Profitability
  • Opportunity Creation
  • Conversion Rates
  • Client Experience

***Please note, although this position is listed as remote, you must reside in the GTA*** Responsibilities:

  • Work collaboratively as a member of the executive leadership team to achieve the over-arching goals of the organization
  • Create and implement strategies for Customer Success to enhance customer engagement and satisfaction
  • Develop and communicate revenue targets to management, and individual sales goals to the sales team
  • Act as the voice of the customer within the organization, providing feedback to sales, marketing and service teams
  • Own and improve the continual service improvement framework
  • Has extensive experience selling IT Services in both recurring and non-recurring service models
  • Understands how to segment customers by their operational maturity levels and position solutions to meet their various requirements
  • Prepare effective business cases for systems improvements and/or alternative new systems, clearly articulating non-financial and financial benefits and costs, and influencing various stakeholders effectively
  • Proactively identify and maximize synergies and efficiencies across functional and practice organizations
  • Inspire and lead the Customer Success practice including mentoring, coaching, evaluation and professional development
  • Collaborate with leadership to establish and implement relevant metrics for monitoring performance of team and customer experience
  • Effectively manage the financial and ongoing resource management needs
  • Collaborate with key business stakeholders to foster innovation by combining functional and operational knowledge to identify new ideals for efficiency and improving the customers’ experience
  • Experience in designing effective sales compensation models for their teams
  • Build relationships and teams across organizational boundaries by effectively communicating, cooperating, and collaborating with all technology and business stakeholders
  • Track and report on customer success metrics such as customer health scores, satisfaction levels and retention rates.
  • Develop strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle, resulting in high levels of retention
  • Handle escalated customer issues and ensure a timely resolution.
  • Manage and guide the testing of business services, transformational initiatives, using appropriate methodologies and tools to improve quality, flexibility and efficiency.
  • Develop and maintain strong relationships with key clients to ensure their needs are met and they derive the maximum value from our services.
  • Actively participate in company-wide meetings to report on the progress of the department’s initiatives
  • Utilize the Entrepreneurial Operating System (EOS) framework to assign and manage annual and quarterly rocks

Qualifications:

  • Sales or IT professional with bachelor’s degree or technical certifications, preferred
  • 12+ years of experience working in managed services/consulting services
  • 8+ years of experience managing and growing teams and overseeing operational excellence.
  • 5+ years of experience managing sales plans
  • Experience with ConnectWise is a benefit
  • Excellent communication skills both written and verbally
  • Ability to deal with changing priorities to complete tasks in a short period
  • Exceptional organizational and time management skills
  • Executive-level presentation skills
  • Strong business acumen and a drive toward business growth
  • Discipline to work remotely
  • Ability to travel when required
  • Ability to analyze customer data and feedback to drive improvements within the practice and organization
  • Strong problem-solving skills to address customer issues effectively
  • A customer-centric mindset with a deep commitment to understanding and meeting customer needs
  • Able to work cross-functionally with sales, marketing and service teams

About Us:Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services ( ), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and . EOE Statement:Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Sr. Marketing Manager – IT Services – Konica Minolta Business Solutions (Canada) Ltd. – Mississauga, ON

Company: Konica Minolta Business Solutions (Canada) Ltd.

Location: Mississauga, ON

Expected salary:

Job date: Wed, 25 Sep 2024 03:40:54 GMT

Job description: Overview: POSITION PROFILE As Marketing leader for this territory, the role requires full ownership of the… marketing strategy for Canada including P&L-level accountability. The role will require a strategic vision, executional…

Sr. Marketing Manager – IT Services – Konica Minolta Business Solutions (Canada) Ltd. – Mississauga, ON

Company: Konica Minolta Business Solutions (Canada) Ltd.

Location: Mississauga, ON

Expected salary:

Job date: Wed, 25 Sep 2024 07:55:04 GMT

Job description: Overview: POSITION PROFILE As Marketing leader for this territory, the role requires full ownership of the… marketing strategy for Canada including P&L-level accountability. The role will require a strategic vision, executional…