Company: Government of Nova Scotia
Location: Halifax, NS
Expected salary:
Job date: Fri, 21 Feb 2025 01:14:39 GMT
Job description: Officer 4 (Supplier Relationship Lead) position. Reporting to the Manager of ERP Contract and Vendor Management, the…. ITIL Certification, Project Management Certification (PMP) and/or Business Analysis Certification. Procurement…
The Officer 4 (Supplier Relationship Lead) position reports to the Manager of ERP Contract and Vendor Management. The role requires certifications in ITIL, Project Management (PMP), and/or Business Analysis. The position involves procurement responsibilities.
Supplier Relationship Lead (Program Admin Officer 4) – Government of Nova Scotia – Halifax, NS
Company: Government of Nova Scotia
Location: Halifax, NS
Expected salary:
Job date: Thu, 20 Feb 2025 23:18:34 GMT
Job description: Officer 4 (Supplier Relationship Lead) position. Reporting to the Manager of ERP Contract and Vendor Management, the…. ITIL Certification, Project Management Certification (PMP) and/or Business Analysis Certification. Procurement…
The Supplier Relationship Lead position reports to the Manager of ERP Contract and Vendor Management and requires certifications in ITIL, Project Management (PMP), and/or Business Analysis. The role involves procurement activities and managing supplier relationships.
Structural Bridge Engineer – Technical Lead – Ardurra – Orlando, FL
Company: Ardurra
Location: Orlando, FL
Expected salary:
Job date: Thu, 20 Feb 2025 04:51:51 GMT
Job description: The Structures Team Member is responsible for assisting in the marketing and pursuit of transportation infrastructure projects from government clients. This role involves working closely with the structures team to develop project proposals, create presentations, and coordinate with clients to secure new business opportunities. The ideal candidate will have a strong background in civil engineering and project management, as well as excellent communication and organizational skills. This role offers the opportunity to contribute to the growth and success of the organization by playing a key role in securing important projects and delivering high-quality infrastructure solutions.
WSP – Team Lead – Buildings Plumbing & Fire Protection – Toronto, ON
Company: WSP
Location: Toronto, ON
Expected salary:
Job date: Thu, 20 Feb 2025 05:55:45 GMT
Job description: Job Description:We are on the lookout for a dynamic Lead Plumbing Engineer! Picture this: 3 days a week in our office at the forefront of a whirlwind of exciting projects that require quick turnaround. These projects involve existing retrofit work, using your technical application of plumbing, drainage, and fire protection design expertise across commercial, institutional, residential, and industrial sectors.You will be engaged in on-site project visits, face-to face interaction with clients, and have the chance to flex your technical capabilities and knowledge in an advisory role, while leading a team of 4.Why WSP?
- A Canadian success story – we’re proud to wear the red and white of this beautiful country and show the world what Canada has to offer,
- Enhance the world around you – from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada;
- Outstanding career opportunities – we’re growing and pushing ourselves every day to be greater than yesterday – we’re open to your ideas and trying new things;
- A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it’s like to be a part of our journey.
We offer attractive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.#WeAreWSPA day in the life:
- Provide design, calculations, and technical support for the layout of plumbing and fire protection systems for building projects
- Size and layout domestic water, sanitary, storm, vent, and natural gas piping
- Size and layout sprinkler and standpipe systems based on hydraulic requirements of the systems
- Size and select domestic water booster pump sets, fire pumps, and sump pumps based on the hydraulic requirements of the associated systems
- Size domestic hot water heating equipment based on storage and recovery capacities
- Attend design meetings and coordinate design related work with other disciplines or consultants
- Conduct site investigations and prepare accompanying reports
- Convert markups into working CAD or Revit MEP drawings
- Review shop drawings and reply to requests for information submitted by contractors during construction phase
- Conduct routine site reviews during construction as part of the obligation to complete general reviews per OBC and to assure adherence to contract documents
We’d love to hear from you if you have…
- Professional Engineer licensed in Ontario at a minimum.
- 10-15 years of experience in the design of plumbing and fire protection systems
- Well versed and familiar with applicable codes and NFPA standards for sprinkler and and standpipe systems including, but not limited to, the Ontario Building Code, NFPA 13-Standard for the Installation of Sprinkler Systems, NFPA-14-Standard for the Installation of Standpipe and Hose Systems, and NFPA 20-Standard for the Installation of Stationary Pumps for Fire Protection
- Strong working knowledge of AutoCAD MEP and Revit MEP
- Experienced with hydraulic calculation software
- Ability to travel to various project sites as required
- Willingness to be challenged with the resolve to “see projects to the end”
About Us:WSP is one of the world’s leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.At WSP:
- We value our people and our reputation
- We are locally dedicated with international scale
- We are future focused and challenge the status quo
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable
Please Note:Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.WSP does not accept unsolicited resumes from agencies. For more information please
Sales Coach Team Lead – Hilton Grand Vacations – Orlando, FL
Company: Hilton Grand Vacations
Location: Orlando, FL
Expected salary:
Job date: Fri, 14 Feb 2025 05:17:21 GMT
Job description: The Marketing Sales Strategy Coordinator is responsible for ensuring that all sessions within the company align with the HGV Direct Marketing Sales Strategy. This individual will work closely with various teams, campaigns, and departments to ensure consistency in messaging and execution. The Coordinator will also facilitate and own the implementation of the strategy, making sure that all activities are in line with the overall goals and objectives. This role requires strong communication and organizational skills, as well as a deep understanding of marketing and sales techniques. The Marketing Sales Strategy Coordinator plays a crucial role in driving the success of the company’s marketing efforts and maximizing sales opportunities.
Farber – Team Lead, Client Service Team (Remote) – Toronto, ON
Company: Farber
Location: Toronto, ON
Expected salary:
Job date: Sun, 16 Feb 2025 07:43:58 GMT
Job description: Company InformationOne of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.Join us in better serving the growing number of Canadians who are in need of help.Position SummaryYour primary responsibility as the Team Lead of the Client Service Team would be to motivate and assist the team to achieve the team’s goals, while keeping business goals in mind. It would be the responsibility of the Team Lead to create an atmosphere to support the staff on a daily basis and to support the Manager, Client Service Team in managing the staff with achieving targets, scheduling time off/shifts, supporting the team with any needs, reviews and training. The Team Lead would be expected to assist on the phone when needed and listen to calls to provide coaching and feedback. This role has the flexibility to work from home. As such, must have high speed internet.
Hours of work: Monday to Friday: 8:30am – 5pm E.S.T.
*You may be required to provide remote technical support to the team afterhours or on a Saturday.
Responsibilities
- Support the Manger, Client Services Team and assists with scheduling and organizing shift patterns for other team members to ensure proper coverage
- Keep track of attendance, daily statistics, sick time etc.
- Answer team member’s questions, assist with team member’s technical issues, and oversee team member’s work for quality and conformity
- Be available for the team
- Onboarding new hires, and training for success.
- Develop, maintain and apply the learned knowledge of our specialized industry
- Provide encouragement to team members, including communicating team goals and identifying areas for updated training
- Promote a strong working relationship with team members to maximize productivity and develop positive team morale.
- Listening to calls to identify areas of opportunity and improvement
- Check quality of team’s work and provide feedback when required
- Keep team members aware of missed calls, calls/webforms waiting, abandonment rate etc. and encourage them through positive communication and feedback
- Identify areas for process improvement and work with the Manager, Client Service Team
to implement
- Assist the team with booking appointments for potential new clients while providing some high-level screening
- Conduct team meetings or one on one meetings to update members on best practices and continuing expectations
- Prepare daily/weekly reporting as required
- Learn/master our applications and assist the team with troubleshooting
- Communicate by way of multiple channels to clients (Phone, email, SMS etc.)
- Achievement of daily, weekly, monthly and quarterly team targets
- Other duties as may be required.
Qualifications
- 4-5 years of prior customer service experience
- Experience working in the financial industry and/ or call center (an asset, not a requirement)
- 3+ years of experience managing/leading a small team
- Excellent customer service skills
- Leadership qualities
- Excellent problem-solving skills
- Excellent communication skills, both oral and written
- Ability to regulate emotions and communicate with empathy, tact and professionalism with both internal and external client
- Natural ability to be empathetic to the situations our clients are facing
- Proactive to assist, support and advocate for the team
- Excellent listening skills
- Strong relationship building skills; able to manage multiple relationships
- Detail oriented
- Must be a team player
- Highly motivated with a desire to be successful; strong desire to motivate others
- Effective time management and multi-tasking skills
- Experience with MS Office (Outlook, Excel, Word), Microsoft Dynamics
- Remote work experience is an asset
Compensation, Benefits, and Perks
To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:
- Hybrid work arrangements
- Vacation days based on experience and years of service
- Wellness days
- Extended health and dental coverage
- Life insurance
- Long-term disability
- Employee contributed retirement savings plan option
- Financial support for professional development
- Employee Assistance Program and mental health resources
- Exclusive access to perks and discounts
Our Culture at FarberAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.Farber encourages applications from all qualified candidates who represent the diversity of Canada.
- If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.
Omnichannel Strategy Lead – Sanofi – Toronto, ON
Company: Sanofi
Location: Toronto, ON
Expected salary:
Job date: Sat, 15 Feb 2025 23:11:21 GMT
Job description: Reference No. R2786795Position Title: Omnichannel Strategy LeadLocation: Toronto, Ontario,About the JobWe are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.The new Go-to-Market Capabilities (GTMC) organization is designed to drive best-in-class capabilities across the board, to bring value and excellence in Sanofi’s commercial operations across its global organization and in local markets. This will be achieved through process and tool standardization, the removal of barriers between business units, and reduction in capability duplication.The North America Go-To-Market Capabilities Omnichannel team (NA GTMC OC) will support Sanofi’s North American brand marketing teams to execute meaningful, customer centric, agile marketing across all of Sanofi’s channels. The team includes end-to-end campaign management capabilities, channel experts, day-to-day operations leads, and a transformation function responsible for the organization and delivery of continuous improvement to marketing operations processes.The NA GTMC OC team has been created to:Unlock true cross-brand omnichannel marketing capability and integrating innovations thataccelerate brand marketing outcomesFree up capacity in marketing teams to focus on brand and content strategyAccelerate and standardize omnichannel operations processesImprove sharing of best practiceClarify accountabilities for day-to-day marketing activities, as well as long termimprovement effortsRealize efficiencies and economies of scale across the North America and Global marketing organizationsThis role will work cross-functionally with commercial and medical teams, IT, and the wider GTMC team to ensure the strategic deployment of digital assets and marketing automation.Sanofi Canada is seeking an Omnichannel Strategy Lead to drive the strategic planning, design, execution, and continuous optimization of customer engagement across multiple channels. This role will be instrumental in helping brand teams develop, implement, and refine omnichannel customer journeys using Salesforce Marketing Cloud (SFMC) and Veeva CRM, ensuring that campaigns are aligned with customer needs and business objectives.In addition to its strategic function, this role will serve as a technical backup to the Omnichannel Orchestration Lead, ensuring continuity in campaign execution, troubleshooting, and omnichannel automation when needed. The ideal candidate will have expertise in customer journey design, segmentation, omnichannel best practices, and hands-on experience with Salesforce Marketing Cloud and CRM systems.Main ResponsibilitiesOmnichannel Strategy & Customer Journey DesignDevelop omnichannel engagement strategies for HCPs and patients, ensuring alignment with brand objectives.Partner with brand teams to map customer journeys, identifying key touchpoints across email, web, social, field force, remote detailing, and other digital & offline channels.Ensure best-in-class segmentation, personalization, and targeting to optimize engagement.Collaborate with the Omnichannel Orchestration Lead to align strategy with execution and drive omnichannel excellence.Technical & Execution Expertise (Backup to Orchestration Lead)Serve as a backup to the Omnichannel Orchestration Lead, ensuring continuity in campaign execution, troubleshooting, and digital asset deployment.Possess strong technical expertise in Salesforce Marketing Cloud (SFMC), including:Journey Builder: Designing and optimizing automated customer journeys.Email Studio & Audience Builder: Creating targeted email campaigns with advanced segmentation.SQL & Data Extensions: Managing large datasets, writing queries, and optimizing personalization in omnichannel campaigns.Demonstrate proficiency in Salesforce CRM & Veeva CRM, particularly:Closed-Loop Marketing (CLM): Managing and optimizing digital content for HCP engagement.Rep Triggered Emails (RTEs) & Fragments: Ensuring seamless integration with sales rep tools and marketing assets.Assist in troubleshooting campaign execution issues, ensuring seamless integration between marketing, sales, and CRM systems.Work closely with the Omnichannel Orchestration Lead to optimize omnichannel automation and data-driven engagement strategies.Data-Driven Decision Making & OptimizationGuide brand teams in interpreting omnichannel performance data to refine segmentation, messaging, and channel mix.Utilize AI-driven tools to optimize engagement and predict customer behavior.Champion a test-and-learn approach, leveraging A/B testing to continuously enhance customer journeys.Cross-Functional Collaboration & Stakeholder ManagementAct as a strategic partner to marketing, sales, medical, digital, and data teams, ensuring omnichannel strategies align with business goals.Partner with analytics teams to define measurement frameworks and translate insights into actionable recommendations.Work closely with external vendors and technology partners to enhance omnichannel capabilities and innovation.Customer Persona Development & SegmentationLead the creation of customer personas and segmentation models based on real-world data and insights.Identify HCP and patient behaviors, preferences, and engagement patterns to tailor messaging and channel mix.Ensure that segmentation strategies drive personalization and improved engagement outcomes.Omnichannel Innovation & Continuous ImprovementStay informed on emerging trends, digital innovations, and best practices in omnichannel engagement.Collaborate with the Omnichannel Orchestration Lead to pilot new engagement strategies and test emerging technologies.Foster a culture of continuous optimization, ensuring commercial teams leverage data and insights to enhance performance.About YouRequired Skills & ExperienceOmnichannel & Pharmaceutical Marketing Expertise5+ years of experience in omnichannel marketing, digital marketing, or CRM within the pharmaceutical, healthcare, or life sciences industry.Deep understanding of pharma commercial models, HCP engagement, patient engagement, and regulatory considerations.Experience developing customer personas, segmentation models, and tailored engagement strategies.Technical Expertise (SFMC & CRM)Strong hands-on experience with Salesforce Marketing Cloud (SFMC), including:Journey Builder (automated workflows)Email Studio (personalized email campaigns)Audience Studio (advanced segmentation)Einstein Analytics (AI-driven engagement insights)SQL & Data Extensions (custom queries, audience filtering, and personalization)Proficiency in Salesforce CRM & Veeva CRM, specifically:Closed-Loop Marketing (CLM)Rep Triggered Emails (RTEs) & FragmentsAbility to troubleshoot campaign execution issues and optimize omnichannel automation.Leadership & CoachingStrong ability to guide and coach brand teams, enabling them to effectively use data and digital tools for omnichannel execution.Excellent stakeholder management and ability to collaborate cross-functionally.Experience working with sales, medical, IT, and data teams to ensure omnichannel success.Education & CertificationsBachelor’s or Master’s degree in Business, Marketing, Digital Strategy, Data Analytics, or a related field.Salesforce Marketing Cloud certifications (e.g., SFMC Email Specialist, SFMC Consultant) are highly preferred.Experience in a regulated industry (pharma, healthcare, financial services) is a strong asset.Why Choose Us?Bring the miracles of science to life alongside a supportive, future-focused team.Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programsThe opportunity is an ADDITTION.Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.#GD-SG
#LI-GZ
#LI-OnsitePursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !
Sanofi, a global healthcare company, is looking for an Omnichannel Strategy Lead in Toronto, Ontario. The role involves developing and implementing omnichannel customer engagement strategies using Salesforce Marketing Cloud and Veeva CRM. The ideal candidate will have experience in omnichannel marketing, technical expertise with SFMC and CRM, and the ability to collaborate with cross-functional teams. Sanofi offers opportunities for growth, a competitive rewards package, and a commitment to diversity and inclusion. The company is seeking individuals who are passionate about making a difference in healthcare.
Operations Lead – FT – At Home Stores – Orlando, FL
Company: At Home Stores
Location: Orlando, FL
Expected salary:
Job date: Sun, 16 Feb 2025 01:23:36 GMT
Job description: The position entails being a dependable and influential figure who sets a positive example through ethical and honest conduct. In this role, individuals must adhere to strict standards and processes to ensure the highest level of integrity in all professional endeavors. Additionally, the individual will play a crucial role in promoting and upholding the organization’s values and reputation through effective marketing strategies. Strong communication skills and a commitment to transparency are essential in this position to build trust and credibility with colleagues, clients, and stakeholders.
Wiser Solutions – Lead Product Manager – Ontario
Company: Wiser Solutions
Location: Ontario
Expected salary:
Job date: Sat, 08 Feb 2025 23:36:52 GMT
Job description: Company DescriptionWiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We’re on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.Job DescriptionLocation of Job: Remote- CanadaWiser Solutions is a leader in pricing intelligence, providing retailers with cutting-edge solutions to optimize pricing strategies. Our flagship product, Price Intelligence, empowers some of the largest retail brands with data-driven insights, competitive benchmarking, and optimization tools.We are looking for an experienced Lead Product Manager to own and drive the success of Price Intelligence. If you have a passion for B2B SaaS, deep domain knowledge in pricing intelligence, and a track record of building market-leading products, we want to hear from you.What You’ll Do:Define and execute the product vision, strategy, and roadmap for Price Intelligence.Work closely with retail customers to understand their pricing challenges and translate them into scalable solutions.Partner with engineering, data science, design, and go-to-market teams to build innovative and user-friendly pricing solutions.Drive product discovery, customer research, and competitive analysis to stay ahead of industry trends.Own key product metrics, drive adoption, and measure the success of new features and enhancements.Collaborate and lead cross-functional stakeholders to deliver high-impact solutions.Qualifications7+ years of experience in B2B SaaS product management, ideally in retail technology, pricing intelligence, or e-commerce analytics.Strong domain expertise in pricing intelligence, competitive benchmarking, and/or retail pricing strategies.Proven experience working with data-heavy products, including pricing data, AI/ML-driven insights, and automation.Ability to balance strategic thinking with execution, delivering high-quality products in an agile environment.Exceptional stakeholder management skills, with experience working closely with enterprise customers, engineers, and business teams.Strong analytical and problem-solving skills, with a data-driven approach to decision-making.Excellent communication and leadership skills to inspire teams and drive product success.Why Join Wiser Solutions?Work on an industry-leading product trusted by top retailers and brands.Be at the forefront of pricing intelligence and data-driven decision-making.A collaborative, fast-paced environment where your impact is tangible.Competitive compensation, benefits, and career growth opportunities.Additional InformationOther Duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO STATEMENT – Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.Base pay is one part of our total compensation package. Pay is established on an individual basis after considering multiple factors such as relevant experience, education, and other qualifications. In addition, we take into account geographical differentials and make sure pay is equitable with our current staff. For this position, our hiring range for base annual pay is estimated to be CAD$130,000 to $150,000, at the time of this posting.Performance-based discretionary bonuses and variable pay plans are available for some positions.If you require accommodation to complete any part of the application process or need an alternative manner to apply, please contact us at or call . ”
University of Toronto – Service and Technology Delivery Lead – Toronto, ON
Company: University of Toronto
Location: Toronto, ON
Expected salary: $101539 per year
Job date: Sat, 08 Feb 2025 07:20:51 GMT
Job description: Date Posted: 02/06/2025
Req ID: 41576
Faculty/Division: Faculty of Arts & Science
Department: Information and Instructional Technology
Campus: St. George (Downtown Toronto)
Position Number: 00046607Description:About us:The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.The Faculty’s divisional IT team, Information & Instructional Technology (IIT) and local, departmental IT teams are a crucial source of support for faculty teaching, research and administrative operations. IIT works closely and collaboratively with institutional teams as well as local IT teams to champion and support technology initiatives as well as provide some key division wide IT services. In addition, IIT supports the technology needs for numerous departments, centres, schools and institutes including day to day computing, infrastructure fulfillment (systems, networking and data centre), public web services and application development. We are a well-respected, service-oriented team that aims to deliver timely support and quality work, imperative for the smooth operation of our faculty.Your opportunity:Our great team of Service and Technology Delivery Leads ensures sound end user and collaborative technology deployment and IT service operations through the planning, implementation and supportability of various key Faculty of Arts and Science (FAS) and University-wide initiatives and projects. Our Leads work under the general direction of the Senior Manager, Client Services and also take direction from other IIT Managers to work on numerous diverse initiatives that serve the needs of our staff, faculty/instructors and researchers, including shared technology solutions.IIT Leads work as a team and focus on primary technology areas of expertise but also support other technical areas for the purpose of skill development, cross training, technical modernization and team coverage. Technology areasinclude working closely with IT teams and clients to drive security focused, sustainable modernization paths for all secure end user and shared space computing including audio visual/VC and collaborative space technologies, other collaborative technologies such as Microsoft 365 services, endpoint/device deployment and support, Client Services project coordination, IT service management maturity with focus on documentation development, business analytics and more. The incumbent will also oversee production, resolve complex issues and major incidents and provide exemplary hands-on technical support as well as team leadership, support, training and encouragement.Your responsibilities will include:
- Oversee all aspects of diverse Client Services projects and initiatives including collaborative technology initiatives in spaces/buildings; working with vendors as required, focus on the deployment, integration and configuration of AV/VC systems in various settings including labs, training spaces, conference and meeting rooms.
- As guided by the IIT Infrastructure team, also oversee end user device management and engineering deployment and support including set-up/imaging, tracking, patching and maintenance of Windows, MacOS and other devices; support Microsoft 365 client and application implementations as well as asset and software management.
- Provide expert support to our teams and clients for all end user technologies including phones, printers, computing devices, storage devices, docking station solutions etc.
- Deliver IT service operations maturity including analytics, change management, vendor reviews, team training plans and execution, incident and root cause analysis and knowledge management.
- Advise on technical solution cost, feasibility, impact and operational support modelling.
- Drive technology progression through proactive and continuous learning, research, releases and deployment management.
- Guide, direct, motivate, mentor and monitor IIT teams and team members; provide back-up support to IIT peers based on various business needs and priorities.
- Lead, plan and document IT projects, communication strategy and training.
Essential Qualifications:
- Bachelor’s degree in Information Science, Information Technology, Computer Science, or an acceptable equivalent combination of education and experience.
- Minimum five years of recent and relatedexperience with highly complex, highly technical, diverse end user technologies including hands-on expertise with Microsoft 365, Windows, MacOS deployment and administration (Microsoft SCCM, Quest Kace or equivalent) as well as mobile device management and active directory; preferred candidates will demonstrate extensive skills and expertise including analyzing, recommending and designing end user technology solutions including asset inventory management leading to sound security audits.
- Minimumthree years of recent and related experience analyzing, recommending and/or designing technical solutions for audio visual and collaborative technology systems, ideally in postsecondary or research-intensive institutions.
- Experience leading and planning IT projects and liaising with clients on designing systems that reflect operational requirements.
- Excellent project management, training, documentation and consulting skills.
- Excellent written and verbal communications skills with the ability to communicate effectively with non-technical users.
- Excellent analytical, organizational, problem-solving, time management and multi-tasking skills.
- Strong customer-service orientation and ability to work with a variety of clients.
- Strong collaborator in a team-oriented environment.
- Proven aptitude for IT architecture and formulation of best practices in system design, implementation, administration and troubleshooting.
- Strong, engaging team leadership skills with the ability to drive productive and engaged teams.
- Excellent time management, prioritization, and multi-tasking skills.
- Proven aptitude for risk and security implementation in an operations environment.
- Ability to work occasional evenings, weekends and on-call as urgent business needs arise.
Assets (Nonessential):
- PMP, ITIL and/or CISSP certifications are considered strong assets.
To be successful in this role you will be:
- Articulate
- Diligent
- Multi-tasker
- Organized
- Patient
- Proactive
- Tactful
Note:
- This role is primarily onsite, with limited opportunities for remote work. Candidates must be available to work in person as required to support operational needs.
Closing Date: 02/21/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 — $101,539. with an annual step progression to a maximum of $129,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Lived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .