Customer Segment Lead, High-net-worth, Scotia Digital – Toronto, ON


Company: Scotiabank

Location: Toronto, ON

Job description: issues and drive actionable outcomes 10 – 15 years of digital, strategy, marketing or technology experience, financial…. The customer segment lead contributes to the overall success of the Design Community of Practice in the Digital Customer…

Expected salary:

Job date: Wed, 16 Jun 2021 22:23:02 GMT

Apply for the job now!

Customer Segment Lead, Underserved Customers, Scotia Digital

Job title: Customer Segment Lead, Underserved Customers, Scotia Digital

Company: Scotiabank

Job description: Requisition ID: 107340

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The underserved customer segment lead will develop a holistic understanding of the unique needs and experiences of equity-deserving customers, particular communities of focus include LGBT+, POC, Black customers, Indigenous customers and customers with income vulnerability. The segment lead will advocate for these customers with our partners in design, product, engineering, and various teams across the bank, as we deliver new product and service offerings. The right person for this role has a strong interest in improving customer satisfaction, loyalty, advocacy across each touchpoint, and in helping our customers reach their goals.

Is this role right for you?

  • Curates and maintains a cohesive, ongoing point of view about the underserved customer segment and their digital experience. Highlighting the unique needs and challenges, bright spots, gaps, key moments of truth, and dimensions specific to that segment, they make sure we’re better positioned to advance the overall digital experience of these customers purposefully across our digital journeys.
  • Act as a stakeholder and partner for Digital Design and Product Development teams, helping to inform prioritization and roadmap decisions impacting underserved customers, and driving systemic education and awareness within these teams about the overall segment experience.
  • Shines a light on the gaps within our current experiences and where we need to invest further, and the consequences to that experience of the choices we make in design and product.
  • Act as the expert digital representative and primary interface for the underserved segment with key partner functions across the Bank. Liaising with partners and advocating for the digital investments required as part of the Bank’s broader focus on the underserved segment, the segment lead drives education and awareness in Bank programs on the realities involved in digital investment for key customer journeys.
  • Drive a customer-focused culture across multiple workstreams and teams, leveraging a wide network of cross-bank relationships, systems and Scotia landscape knowledge to effectively ensure the customer wins over traditional product and LoB mandates.
  • Develop strategy, KPIs and experience principles for segment-specific programs that marry customer and business needs effectively to drive results.
  • Drives insights by commission research from DCOP, GBCI or external teams to inform strategy around the customer segment. Ensure programs properly integrate bank data and a quantitative approach to align programs with revenue opportunities
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • The customer segment lead actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles. They ensure the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Supports the director of customer segment experience with developing and practicing CX techniques, new strategic CX assets, measurement and benchmarking, and standardizing the DCOP approach.
  • Supports the development and tracking of progress against CX-related KPIs, and lead analysis into customer problems.
  • Partners with Digital Product and Marketing teams on implementing the approach in a ‘coach’ role.
  • Leverages bank relationships and form new partnerships to increase DCOP influence of the broader customer experience for assigned segment.
  • Maintains a leadership position for Digital CX by representing Digital CX in forums such as Canadian Banking CX, Service Effectiveness, Customer Value etc. Participates in existing CX programs and groups such as Digital Citizenship, Adoption/Migration etc.
  • Identifies digital CX opportunities specific to the assigned segment that are currently being missed in existing and planned bank activities, and advocate to integrate digital CX components within such bank activities.

Do you have the skills that will enable you to succeed?

  • Knowledge or experience in diversity and inclusion areas such as: accessibility, employment equity, cultural, gender and /or disability studies.
  • Significant experience serving or supporting underserved customers and equity seeking communities.
  • High level of experience in experience design, product, content, marketing, research and program management
  • Experience with transformation, Stakeholder Management and Strategy Initiatives
  • Skilled relationship management including, influencing senior executive decisions
  • Proven ability to lead cross-functional teams
  • Data/analytics proficiency to proactively pursue and harness data insights to drive CX decisions
  • Technical acumen to collaborate with product development teams on platform-level work that advances the Digital CX agenda
  • Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
  • Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
  • 10 – 15 years of digital, strategy, marketing or technology experience, financial services experience an asset

What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don’t apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary:

Location: Toronto, ON

Job date: Sat, 26 Jun 2021 22:24:47 GMT

Apply for the job now!

Customer Segment Lead, Underserved Customers, Scotia Digital

Job title: Customer Segment Lead, Underserved Customers, Scotia Digital

Company: Scotiabank

Job description: Requisition ID: 107340

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The underserved customer segment lead will develop a holistic understanding of the unique needs and experiences of equity-deserving customers, particular communities of focus include LGBT+, POC, Black customers, Indigenous customers and customers with income vulnerability. The segment lead will advocate for these customers with our partners in design, product, engineering, and various teams across the bank, as we deliver new product and service offerings. The right person for this role has a strong interest in improving customer satisfaction, loyalty, advocacy across each touchpoint, and in helping our customers reach their goals.

Is this role right for you?

  • Curates and maintains a cohesive, ongoing point of view about the underserved customer segment and their digital experience. Highlighting the unique needs and challenges, bright spots, gaps, key moments of truth, and dimensions specific to that segment, they make sure we’re better positioned to advance the overall digital experience of these customers purposefully across our digital journeys.
  • Act as a stakeholder and partner for Digital Design and Product Development teams, helping to inform prioritization and roadmap decisions impacting underserved customers, and driving systemic education and awareness within these teams about the overall segment experience.
  • Shines a light on the gaps within our current experiences and where we need to invest further, and the consequences to that experience of the choices we make in design and product.
  • Act as the expert digital representative and primary interface for the underserved segment with key partner functions across the Bank. Liaising with partners and advocating for the digital investments required as part of the Bank’s broader focus on the underserved segment, the segment lead drives education and awareness in Bank programs on the realities involved in digital investment for key customer journeys.
  • Drive a customer-focused culture across multiple workstreams and teams, leveraging a wide network of cross-bank relationships, systems and Scotia landscape knowledge to effectively ensure the customer wins over traditional product and LoB mandates.
  • Develop strategy, KPIs and experience principles for segment-specific programs that marry customer and business needs effectively to drive results.
  • Drives insights by commission research from DCOP, GBCI or external teams to inform strategy around the customer segment. Ensure programs properly integrate bank data and a quantitative approach to align programs with revenue opportunities
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • The customer segment lead actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles. They ensure the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Supports the director of customer segment experience with developing and practicing CX techniques, new strategic CX assets, measurement and benchmarking, and standardizing the DCOP approach.
  • Supports the development and tracking of progress against CX-related KPIs, and lead analysis into customer problems.
  • Partners with Digital Product and Marketing teams on implementing the approach in a ‘coach’ role.
  • Leverages bank relationships and form new partnerships to increase DCOP influence of the broader customer experience for assigned segment.
  • Maintains a leadership position for Digital CX by representing Digital CX in forums such as Canadian Banking CX, Service Effectiveness, Customer Value etc. Participates in existing CX programs and groups such as Digital Citizenship, Adoption/Migration etc.
  • Identifies digital CX opportunities specific to the assigned segment that are currently being missed in existing and planned bank activities, and advocate to integrate digital CX components within such bank activities.

Do you have the skills that will enable you to succeed?

  • Knowledge or experience in diversity and inclusion areas such as: accessibility, employment equity, cultural, gender and /or disability studies.
  • Significant experience serving or supporting underserved customers and equity seeking communities.
  • High level of experience in experience design, product, content, marketing, research and program management
  • Experience with transformation, Stakeholder Management and Strategy Initiatives
  • Skilled relationship management including, influencing senior executive decisions
  • Proven ability to lead cross-functional teams
  • Data/analytics proficiency to proactively pursue and harness data insights to drive CX decisions
  • Technical acumen to collaborate with product development teams on platform-level work that advances the Digital CX agenda
  • Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
  • Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
  • 10 – 15 years of digital, strategy, marketing or technology experience, financial services experience an asset

What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent – not just a job – so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don’t apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: ”for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary:

Location: Toronto, ON

Job date: Sun, 27 Jun 2021 22:34:00 GMT

Apply for the job now!

Digital Growth Marketing ManagerThe Successful InvestorNorth York, ON Keep abreast of PPC and digital marketing trends. Work with manager to build digital marketing strategies for additional lead generation marking support for… 9 days ago·More…View all The Successful Investor jobs – North York jobsSalary Search: Digital Growth Marketing Manager salariesSee popular questions & answers about The Successful Investor

DIGITAL GROWTH MARKETING MANAGER, THE SUCCESSFUL INVESTOR INC.


We pride ourselves on helping investors thrive in a world of opportunities. We’re no less committed to giving our team members the training and support they need to do the same.

This is your opportunity to join our team in a new position as our Digital Growth Marketing Manager. Our business model is one of a kind in North America and a primary reason behind our decades of success – come work where digital marketing plays a key role in our efforts to effectively reach Canadian investors.

The Successful Investor Inc. publishes highly regarded investor newsletters read by thousands of people across Canada, while our affiliate company operates a wealth management firm for investors who’ve entrusted us to manage $800 million in assets.

We have been in business for over 25 years. We are growing handsomely and in need of more good people. We are looking for a top-notch marketer who relishes working with a team focused on providing our customers and clients with more financial freedom and investment security. Together we help Canadians to do more with their money and that gets us out of bed every day.

Success in this role will hinge on the ability to improve the effectiveness of our PPC and lead generation campaigns, in growing the business cost effectively, and in developing the proficiency of our testing efforts to produce better business results.

Are you looking for a role that includes PPC and other acquisition marketing responsibilities?

Are you passionate about PPC and the challenge of testing ideas to find ways to improve the results of your efforts?


Do you seek a position that presents the opportunity to make a significant and visible contribution to the company’s success?

If you answered yes to these questions and you have the experience and skills outlined below, we would love to hear from you.


RESPONSIBILITIES:

The primary purpose of this role will be to focus on generating new customers and leads through paid advertising and digital marketing, as well as assist in managing and improving our testing programs.

PPC (60%)

  • Manage and build on our current PPC free email acquisition campaigns, and expand into paid subscriber acquisition and wealth management lead generation.
  • Launch and optimize our PPC campaigns on search platforms (e.g., Google AdWords, Microsoft, Facebook) to ensure their success and to identify opportunities to scale.
  • Perform weekly PPC tasks, such as keyword research, negative keyword mining, bid adjustments, and writing attractive and concise copy for adverts.
  • Landing page split-tests and optimization.
  • Technical setup of tracking scripts and conversion event codes.
  • Recommend new strategies based on data and testing.
  • Track KPIs to assess performance, pinpoint issues and improve ROI.
  • Help create weekly and monthly reports for management (e.g., dashboards).
  • Keep abreast of PPC and digital marketing trends.

Lead Generation (30%)

  • Work with manager to build digital marketing strategies for additional lead generation marking support for wealth management – email and website.
  • Create and implement testing opportunities to showcase value and bring new leads into the sales funnel.
  • Dive into business performance data to understand what’s working (and not working) and make necessary adjustments.
  • Present findings and make recommendations based on your analytics.

Testing Program Management (10%)

  • Coordinate our testing & optimization program to empower marketing with data driven insights.
  • Collaborate with your marketing colleagues to drive continuous improvements in the testing program, including implementing industry best practices in methodologies, technologies, and automation.
  • Act as primary testing & optimization subject matter expert. Maintain a testing backlog, coordinate execution of key tests across the organization.
  • Create a testing knowledge base by recording successes, failures and trends accumulated across tests, and effectively communicate these learnings and insights.


QUALIFICATIONS AND EXPERIENCE:

Required:

  • BSc/BA in Marketing, Digital Media, or a related field.
  • 3+ years’ experience managing PPC campaigns across all platforms.
  • Proven track record of exceptional PPC results.
  • Advanced Google Analytics certification. Google Ads certified.
  • Experience with digital reporting, tagging, tracking and analytics, including Google Analytics and Google Tag Manager.
  • Experience with conversion optimization, UX design, and email and website marketing.
  • Passion for testing marketing efforts.
  • Experience in data analysis and reporting.
  • Moderate to advanced Excel experience (pivot tables, graphs, etc.).


OTHER SKILLS/TALENTS REQUIRED:

  • Excellent communication skills – both written and verbal.
  • Analytical thinking with strong math skills.
  • Ability to uncover insights from data and use quantitative methods to answer questions and to find opportunities for optimization.
  • An eye for good design and ability to create ad concepts quickly leveraging basic design thinking.
  • Results driven.
  • Responsible and hard-working.
  • Strong organizational skills and attention to detail.


TO APPLY:

Please submit your cover letter and resume, including your salary expectations as well as all other relevant experience/qualifications. We thank all candidates in advance for their interest in this position and our company, but only those selected for an interview will be contacted.


The Successful Investor Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Digital Growth Marketing Manager


CLICK TO APPLY

Product Lead, Scotia Digital

Job title: Product Lead, Scotia Digital

Company: Scotiabank

Job description: Requisition ID: 110238

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a key member of the digital onboarding product team, you will assume end-to-end ownership of the multi-product onboarding experience across all platforms. Leveraging your ability to organize and motivate teams, you will closely work with the other Product managers, Bank Stakeholders, Software Developers, and Designers to translate the customer journey directives into actionable backlog deliverables and follow through to completion.

Is this role right for you?

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Owns the portfolio for best in class digital onboarding experiences for onboarding multiple products in a single session and building journeys to support the onboarding of single products, leading a team of high performing Product Managers
  • Leads the strategic vision and multi-year roadmap creation for the portfolio, alongside the Director of Product Onboarding
  • Provides strategic oversight on the delivery of projects within the portfolio
  • Owns the business line relationship with the Retail Customer Growth and Retail Customer Value teams, including executive leadership (SVP & VP), ensuring their requirements are translated into the right products and journeys. Manages expectations with effective communication
  • Work closely with the business, compliance & other control functions, while always negotiating and pushing for the benefit of good customer experience & high business value
  • Guides problem discovery to understand customer needs, current challenges, industry trends and best practices. Works closely with design and engineering partners to come up with solutions
  • Defines the customer and business value by establishing relevant objectives and key results (OKRs). Sell executive leadership on the value through crisp and meaningful presentations
  • Works with analytics to monitor and analyze key performance indicators (KPIs) such as sales funnel performance, penetration and engagement
  • Use data to drive decisions. Build hypothesis, test & iterate to formulate an agile product development approach
  • Maintain a prioritized backlog, support the creation of detailed user stories and participate in sprint planning & review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
  • Champions a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role?

  • You have 7+ years of experience in a role building customer facing digital products
  • You have managed a technology product or a digital journey end to end, from inception to delivery
  • You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
  • You are a master of identifying and solving ambiguous problems to drive customer and business value
  • You have excellent organizational and analytical skills with strong attention to detail
  • You have a curious and experimental mindset to drive innovation amidst uncertainty
  • Your verbal and written communication skills are exceptional, with the ability to engage and influence stakeholders at different levels in the organizations
  • It would be a bonus if you have experience in the financial industry
  • Engineering, Computer Science or Business degrees considered an asset

What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don’t apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary:

Location: Toronto, ON

Job date: Tue, 13 Jul 2021 22:54:51 GMT

Apply for the job now!

Product Lead, Scotia Digital

Job title: Product Lead, Scotia Digital

Company: Scotiabank

Job description: Requisition ID: 110238

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a key member of the digital onboarding product team, you will assume end-to-end ownership of the multi-product onboarding experience across all platforms. Leveraging your ability to organize and motivate teams, you will closely work with the other Product managers, Bank Stakeholders, Software Developers, and Designers to translate the customer journey directives into actionable backlog deliverables and follow through to completion.

Is this role right for you?

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Owns the portfolio for best in class digital onboarding experiences for onboarding multiple products in a single session and building journeys to support the onboarding of single products, leading a team of high performing Product Managers
  • Leads the strategic vision and multi-year roadmap creation for the portfolio, alongside the Director of Product Onboarding
  • Provides strategic oversight on the delivery of projects within the portfolio
  • Owns the business line relationship with the Retail Customer Growth and Retail Customer Value teams, including executive leadership (SVP & VP), ensuring their requirements are translated into the right products and journeys. Manages expectations with effective communication
  • Work closely with the business, compliance & other control functions, while always negotiating and pushing for the benefit of good customer experience & high business value
  • Guides problem discovery to understand customer needs, current challenges, industry trends and best practices. Works closely with design and engineering partners to come up with solutions
  • Defines the customer and business value by establishing relevant objectives and key results (OKRs). Sell executive leadership on the value through crisp and meaningful presentations
  • Works with analytics to monitor and analyze key performance indicators (KPIs) such as sales funnel performance, penetration and engagement
  • Use data to drive decisions. Build hypothesis, test & iterate to formulate an agile product development approach
  • Maintain a prioritized backlog, support the creation of detailed user stories and participate in sprint planning & review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
  • Champions a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role?

  • You have 7+ years of experience in a role building customer facing digital products
  • You have managed a technology product or a digital journey end to end, from inception to delivery
  • You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
  • You are a master of identifying and solving ambiguous problems to drive customer and business value
  • You have excellent organizational and analytical skills with strong attention to detail
  • You have a curious and experimental mindset to drive innovation amidst uncertainty
  • Your verbal and written communication skills are exceptional, with the ability to engage and influence stakeholders at different levels in the organizations
  • It would be a bonus if you have experience in the financial industry
  • Engineering, Computer Science or Business degrees considered an asset

What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent – not just a job – so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don’t apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: ”for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary:

Location: Toronto, ON

Job date: Wed, 14 Jul 2021 22:26:17 GMT

Apply for the job now!

Intermediate Marketing Manager to lead and develop the execution of a local marketing strategy – Prince George & Vancouver – 16435, 16453 – Vancouver, BC


Company: S.i. Systems

Location: Vancouver, BC

Job description: Marketing or agency Health/telecom industry experience and exposure to a variety of marketing roles Experience in Digital… recommendations Experience with Commercial Marketing Digital – social media proficiency (Instagram, Facebook etc.) Undergraduate…

Expected salary:

Job date: Wed, 11 Aug 2021 03:30:23 GMT

Apply for the job now!

Marketing Communications and Operations ManagerMicrosoft4.2Greater Toronto Area, ON While driving marketing operations, you also lead digital compliance in our marketing executions. 5 + years of proven program management, budget management,… 30 days ago·More…View all Microsoft jobs – Greater Toronto Area jobsSalary Search: Marketing Communications and Operations Manager salaries in Greater Toronto Area, ONSee popular questions & answers about Microsoft

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
We are looking for a Marketing Operations Manager to join the Central Marketing Organization (CMO).
The Central Marketing Organization (CMO) is anchored around a shared purpose for Customer Centricity, Marketing Thought Leadership, and Marketing and Sales Alignment. CMO accelerates the Area growth agenda through integrated marketing campaigns that delight our customers and partners and create Microsoft fans. CMO leverages deep functional and business expertise to deliver superior customer experiences through connected customer journeys and data driven storytelling. CMO builds strategic partnerships across Corp HQ and the Area to drive a digitally transformed, connected go-to-market.


Responsibilities

The Marketing Operations Manager will lead and drive marketing operations from end to end. This role reports to the Central Marketing Organization Lead in Canada.

The Marketing Operation Lead helps with marketing planning, budget management, offshore resources management, and business discussions in the Area. This role engages with the CMO Lead, Integrated Marketing Lead (IML), IMM (Integrated Marketing Managers), Events, Social and Data and Insights leads, Business Groups, Business Program Manager, Finance and other stakeholders.

In addition this role will lead the preparation for Canada Marketing Rhythm of Connection (quarterly marketing discussions with Headquarters team) preparation with different stakeholders while articulating opportunities and marketing impact.

This role also oversees entire Marketing Operations in partnership with Marketing Service Central (MSC), the offshore marketing support team and in connection with the Field Service Engagement Manager (FSEM). You are the point of contact for Marketing Service Central team that provides marketing execution at scale for Microsoft in Canada. The Marketing Operations Manager actively partners with Corporate Headquarters’ stakeholders and sits on different virtual councils.

You are also responsible for helping to drive awareness for marketing compliance policies—inclusive of adhering to web site process and guideline. Clear communicator of actions so field marketers can minimize company’s risk across local web sites, MAS, Privacy, Brand.
This role is accountable for internal marketing readiness, Sales and Marketing content Hub maintenance and understanding, and adoption of modern marketing tools.

While driving marketing operations, you also lead digital compliance in our marketing executions. To deliver optimal customer experiences, you work across multiple leaders and stakeholders to address Microsoft’s global policies. As a steward of compliance, you regularly engage with Area and Corporate Headquarters stakeholders to drive compliance opportunities together.


Qualifications

  • 3+ years of Operations or Marketing expereince required.
  • 5 + years of proven program management, budget management, understanding of compliance policy experience, strong digital marketing operations background, preferably in technology marketing. Proven track record of marketing operation/execution excellence, cross-group collaboration and contributing to team success. Experience in working at a large global multi-national a plus.
  • Innate ability to navigate a complex matrix organization. Adept in change management helping others to plan, execute, and communicate effectively. Thrives in a fast-paced connected sales and marketing B2B environment.
  • Must be aware of compelling customer experiences connected to business outcomes and embrace Marketing Automation concepts. Strong understanding of sales priorities and motivations and ability to help advocate for marketing in conversations with sales organizations.
  • Exceptional oral and written communications skills. Strong anticipatory skills in delivering marketing operations excellence. Strong maturity, presence, and track record of marketing impact and influence.
  • Bachelor’s degree (B.S./B.A.) or equivalent work experience required.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Marketing Communications and Operations Manager


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